HPRT TP801 User manual

Desktop POS Printer
TP801
User Manual

TP801 User Manual
CONTENTS
CAUTIONS......................................................................................................................... 1
IMPORTANT SAFETY INSTRUCTIONS................................................................................ 2
1 OVERVIEW......................................................................................................................3
1.1 Introductions...................................................................................................... 3
1.2 The Main Features..............................................................................................3
2 GETTING STARTED......................................................................................................... 4
2.1 Packing List......................................................................................................... 4
2.2 Appearance and Components............................................................................5
3 SPECIFICATION...............................................................................................................6
3.1 Printer Specification........................................................................................... 6
3.2 Media Specification............................................................................................ 8
3.2.1 Continuous Thermal Paper Specification................................................8
3.2.2 Black Mark Paper Specification...............................................................8
3.2.3 Cutting Position....................................................................................... 9
4 INSTALLATION AND USAGE......................................................................................... 10
4.1 Open Packing.................................................................................................... 10
4.2 Choice Installation Site and Direction of Printer............................................. 10
4.3 Connect the Printer Power Adapter.................................................................10
4.4 Connecting the Interface Cable........................................................................11
4.5 Connecting the Cash Drawer............................................................................12
4.6 Paper Roll Installation.......................................................................................13
4.6.1 Confirmation of Printing Paper............................................................. 13
4.6.2 Installation/Change Paper.....................................................................13
4.7 Setting DIP Switch.............................................................................................14
4.7.1 Serial Interface(RS-232C).......................................................................14
4.7.2 Interfaces of Parallel and USB2.0..........................................................15
4.7.3 The Choice of Auto Cutter.....................................................................15
4.8 Printer Self Testing............................................................................................16
4.9 Installation of Windows Driver.........................................................................16
5 INTERFACE SIGNAL...................................................................................................... 17
5.1 USB....................................................................................................................17
5.2 Cash Drawer......................................................................................................17
5.3 Power Port........................................................................................................ 18
5.4 Serial Interface..................................................................................................18
5.5 Ethernet Interface............................................................................................ 19
6 TROUBLESHOOTING.................................................................................................... 20
6.1 Printer Not Working......................................................................................... 20
6.2 LED Indicator on the Control Panel and Beeper Alarm................................... 20

TP801 User Manual
6.3 Troubles Occur during Printing........................................................................ 20
6.4 Problems Emerge during the Paper Cutting Processes...................................21
6.5 Removing Jammed Paper.................................................................................21

TP801 User Manual
1
CAUTIONS
Warnings :
This must be complied with in order to avoid any damage to the human body
and to the equipment.
This is showing the important information and tips for the printer operating.
❖Note：
Due to continuous update of product, please take in kind of real machine, such as
accessories, programs etc.
Note: Due to continuous improvement of our product, the description of printer
specification, accessories, design in this manual may slightly different, please in kind
prevail.

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IMPORTANT SAFETY INSTRUCTIONS
1. Safety warnings
1) Warnings: The print head will become very hot during printing; avoid contact
with the print head after printing has finished.
2) Warnings: Do not touch the printer head and connector in case static damage
the printer head.
2. Instructions
Read the following instructions thoroughly before starting up your printer.
1) Place the printer on a solid and even base so that it cannot fall.
2) Leave enough space around printer for operation and maintenance.
3) Keep all liquids away from the printer.
4) Do not expose the printer to high temperatures, direct sunlight or dust.
5) Protect the printer from shock, impact and vibration.
6) Ensure the printer is connected to a socket with the correct mains voltage.
7) Switch off the printer power supply when won’t use it for a long time.
8) Do not printing when there is no paper, or it will damage printer head.
9) To ensure the printing quality and reliability, suggest use the same quality or
recommend paper supplier.
10) Please switch off the power supply when connect/disconnect all the ports or it
will cause damage to the printer control circuit.
11) Never carry out maintenance or repair work yourself. Always contact a
qualified service technician.
12) Keep this Operator’s Manual in a place which is easily accessible at all times.

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1 OVERVIEW
1.1 Introductions
TP801 is a thermal receipt printer with auto-cutter, featured by high print quality,
high print speed, high stability, etc. It can be used in commercial POS system, food
industry and occasions which need real-time field print receipts.
TP801 can connect with other equipment through serial, USB, and Ethernet
interfaces. And the printer drivers are available for the WINDOWS XP/7/ 8/10/Vista
operating system.
1.2 The Main Features
1) Automatic paper cutting
2) Low noise
3) High print speed
4) Easy paper loading
5) Support page mode printing
6) Compatible with various width paper
7) Cash drawer interface
8) Communication interfaces optional

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2 GETTING STARTED
2.1 Packing List
After receiving your printer, please check for possible shipping damage:
1.Inspect the outside of both the box and the printer for possible damage.
2.Check whether you have received the following accessories together with the
printer, if there is any items missing, please contact your local dealer.
Note:
1.The AC adapter and power cord vary by local or region.
2.The packing materials are actually dependent on the order.

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2.2 Appearance and Components

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3 SPECIFICATION
3.1 Printer Specification
Table3-1 General Specification
(1/2)
Model
Parameter
Printing
Parameter
Print method
Direct thermal line printing
Resolution
203dpi, 8dots/mm
Printing width
72mm
Print speed
200～300mm/s
Interface
USB, Serial, Ethernet, Cash drawer
Print density
Adjustable from level 1 to level 4
Page Mode
Support
Memory
RAM
16Mb
Flash
32Mb
Fonts
Chinese
GBK 16×16, 24×24dots
Alphanumeric
ASCII 9×17, 12×24dots
User-defined
Support
Code page
Optional international character sets : PC437(std.Europe), Katakana,
PC850(Multilingual), PC860(Portuguese), PC863(Canadian),
PC865(Nordic), PC857(Turkish), PC737(Greek), ISO08859-7(Greek),
WPC1252, PC866(Cyrillic #2), PC852(Latin 2), PC858(Euro),
KU42(Thai), TIS11(Thai), TIS18(Thai), PC720(Arabic), WPC775(Baltic
Rim), PC855(Cyrillic), PC862(Hebrew), PC864(Arabic), ISO8859-
2(Latin2), ISO8859-15(Latin9), WPC1250(Latin 2), WPC1251(Cyrillic),
WPC1253(Greek), PC1254(Turkish), WPC1255(Hebrew),
WPC1256(Arabic), WPC1257(Baltic Rim), WPC1258(Vietnamese),
MIK(Cyrillic), PC755(Latin 2), Iran, Iran II, Latvian, ISO-8859-
1(WestEur), ISO-8859-3(Latin 3), ISO-8859-4(Baltic), ISO-8859-
5(Cyrillic), ISO-8859-6(Arabic), ISO-8859-8(Hebrew),ISO-8859-
9(Turkish), PC856, PC3848(ABICOMP), MONGOLIAN, VISCII
Graphics
Support varied density bitmap as and download bitmap printing
Max size of each bitmap is 40K, the total size of bitmap is 256k
Barcode
1D
UPC-A 、UPC-E 、EAN8 、EAN13 、CODE39 、ITF 、CODEBAR 、
CODE128、CODE93
2D
PDF417、QR code

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Table3-1 General Specification(Continued)
(2/2)
Model
Parameter
Detect
Function
Sensors
Paper out, paper near end, paper jam and cover open sensors
LED Indicator
Power indicator
Green LED
Paper indicator
Blue LED
Error indicator
Red LED
Power Supply
Power supply
External power adapter
Input
AC100V-240V 50-60HZ
Output
24V 2.5A
Paper
Paper type
Specified Thermal Paper
Paper width
0
1
58

mm/
0
1
80

mm
Paper thickness
0.050~0.090mm
Paper roll diameter
Max. OD ф81mm
Paper load
Forward cover open and easy paper loading
Paper cut
Manual tear or Auto-cutter
Command
ESC/POS
Physical Spec.
Operating condition
0~40℃/20~85%RH
Storage condition
-20~70℃/5~95%RH
Dimensions
190(L)×127(W)×126(H)mm
Weight
1.63kg
Reliability
TPH lifetime
150km
Cutter lifetime
2,000,000 cuts
MTBF
360, 000 hours
Software
Emulation
ESC/POS
Driver
Windows XP/Win7/Win8/Win10/Vista/POSReady/Linux
SDK
WinCE, Win Mobile, Android

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3.2 Media Specification
3.2.1 Continuous Thermal Paper Specification
Paper Type : Specified thermal paper
Paper Width :
0
1
58

mm/
0
1
80

mm
Paper Outer Diameter : Max. 81 mm
Roll Paper Core : 13mm(Internal Diameter)
18mm(Outer Diameter)
Paper Thickness : 0.050 ～0.090mm
Paper Type
Manufacturer
FD210,PD150R,PD160R
OJI Paper CO.,LTD.
Notes：
Please use the recommended thermal paper or same quality paper,
otherwise it will influence the print quality and decrease the thermal
printer head life;
Don’t stick the paper on the roll paper mandrel;
If the thermal paper is polluted by chemical or oil, the thermal paper heat
sensibility decreases, which will influence the print quality;
Don’t use finger nail or hard articles to touch the surface of thermal paper,
otherwise it will cause color fading;
When the environment temperature is higher than 70°C, the thermal
paper color will fade, so pay attention to the influence of temperature,
humidity and sunlight.
3.2.2 Black Mark Paper Specification
When using the black mark paper, the black mark paper must be at the front
side of the receipt paper, and the reflectivity should be less than 15%, and the
reflectivity of other part of the paper should be more than 85%. There must not be
any graphics in the black mark space, such as advertising. The black mark should be
qualified for the below requirement:
5mm<L1（black mark width）<10mm
L2（black mark length）>12mm
20mm<L3（the distance between two black mark）<500mm

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3.2.3 Cutting Position
Type
Paper Cutting Position(L1)
TP801
14.5mm

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4 INSTALLATION AND USAGE
4.1 Open Packing
When opening the package, according to the packing list to check if items are missing
or damaged, if so, please contact the dealer or manufacturer.
4.2 Choice Installation Site and Direction of Printer
1) Install the printer on a flat, stable place; recommend to install it at horizontal
line, angle of inclination should not exceed ± 10 °(paper feed direction)if tilt
install printer, it does not allow to tilt by other direction;
2) Keep printer far away from source of water;
3) Avoid the printer on place where it is vibration and shock;
4) Ensure printer ground connect is sate;
5) When the printer is at operation and maintenance, it is recommended to
retain the space as below to ensure the printer can work in reliability and ease
of operation.
4.3 Connect the Printer Power Adapter
1) Make sure the printer's power switch is turned off;
2) Put the cable plug of power adapter facing up at flat side, insert the rear of
the printer power connector;
3) Turn the power adapter input power;
4) Pay attention about disconnecting or connect the AC adapter at right method,
or likely to cause damage.
The plug of power adapter is designed in a switch type, when accessing power
adapter and uttered the voice "click", it means the connected socket switch is locked
the adapter connect well, otherwise please connect again.
When pull out the adapter, please pinch the shell of power adapter and pull the
switch up, when the switch is fully opened then pull out the power adapter.
Don’t put forth your strength to pull the plug by squeeze at any of place of power
adapter. Because, it is more difficult to pull it out and easy to damage the cable.

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Notes：
►Please only use the power adapter are recommended by supplied or equivalent
products;
►When disconnecting the AC adapter plug, handhold plug connector housing, to
avoid the pulling on the cable in force;
►Avoid drag the power adapter cable, otherwise it will damage the cables, causing
fire and shock;
►Avoid put power adapter around a heating device, otherwise the cable may melt,
causing fire and shock;
►If you do not use the printer in a long time, disconnect the power supply of printer
power adapter.
4.4 Connecting the Interface Cable
1) Make sure the printer's power switch is turned off;
2) Put the interface cable into the matched interface and fixed with screws (or spring)
on the plug;
3) Connect the other end of the interface cable to the host.

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4.5 Connecting the Cash Drawer
1) Make sure the printer's power switch is turned off;
2) Connect the cash drawer cable into the cash drawer interface on the rear side of
the printer.
Warning:
►Cash drawer interface can only be connected to a voltage of 24V cash drawer
device (can’t connect to the phone line, etc.).

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4.6 Paper Roll Installation
4.6.1 Confirmation of Printing Paper
After connecting the power adapter and interface cable, you can install media for
printing. Confirm the type of paper used by the printer before printing. The default
paper type is continuous paper. If you need to set the marked paper, please contact
your dealer or manufacturer.
4.6.2 Installation/Change Paper
1) Turn off printer power supply;
2) Press the cover open button to open the front cover of printer;
3) Remove the used roll paper core, if any;
4) In the correct direction of the roll paper, install the roll paper;
5) Pull out some roll paper, and close the front cove;
6) Tear off the roll paper.
Notes：
►According to the paper size to adjust the paper guide;
►Make sure the paper inside is at tight status, or it will issue paper jam or
other obstacle.

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4.7 Setting DIP Switch
4.7.1 Serial Interface(RS-232C)
DIP Switch 1
Switches
Functions
Turn on
Turn off
Default
1-1
Automatic line feed
Enable
Disable
Turn off
1-2
Handshake
XON/XOFF
DTR/DSR
Turn off
1-3
Bit length
7 bit
8 bit
Turn off
1-4
Odd-even verify
Yes
No
Turn off
1-5
Odd-even choice
EVEN
ODD
Turn off
1-6
Choice baud rate（bps）
Reference form 1
Turn off
1-7
Turn on
1-8
Turn off
DIP Switch 2
Switches
Functions
Turn on
Turn off
Default
2-1
Multi-byte characters
English
Chinese
Turn on
2-2
Internal control beeper
Permit
Prohibit
Turn off
2-3
Auto cutter
Prohibit
Permit
Turn off
2-4
Busy condition
Receive buffer is
full
*Off-line
* Receive buffer is
full
Turn off
2-5
Printer density
Reference form 2
Turn off
2-6
Turn off
2-7
Turn off
2-8
Printing dots quantity
512
576
Turn off
TP801

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4.7.2 Interfaces of Parallel and USB2.0
DIP Switch 1
Switches
Function
Turn on
Turn off
Default
1-1
Automatic line feed
Permit
Prohibit
Turn off
1-2～1-8
Reserve
-
-
Turn off
DIP Switch 2
Switches
Functions
Turn on
Turn off
Default
2-1
Automatic line feed
English
Chinese
Turn on
2-2
Internal control beeper
Prohibit
Permit
Turn off
2-3
Auto cutter
Prohibit
Permit
Turn off
2-4
Busy condition
Receive buffer is
full
*Off-line
* Receive buffer is
full
Turn off
2-5
Printer density
Reference form 2
Turn off
2-6
Turn off
2-7
Turn off
2-8
Printing dots quantity
512
576
Turn off
Form 1—The Choice of Baud Rate
Baud rate
1-6
1-7
1-8
Default
2400
Turn on
Turn off
Turn off
9600
4800
Turn on
Turn off
Turn on
9600
Turn off
Turn on
Turn off
19200
Turn off
Turn off
Turn off
38400
Turn off
Turn on
Turn on
57600
Turn off
Turn off
Turn on
115200
Turn on
Turn on
Turn on
Form 2—The Choice of Print Density
2-5
2-6
2-7
Printer
density
Default
Turn on
Turn on
Reserve
1（diluted）
2
Turn off
Turn off
Reserve
2
Turn on
Turn off
Reserve
3
Turn off
Turn on
Reserve
4（dense）
4.7.3 The Choice of Auto Cutter
DIP Switch setting 2
Switch2-3
Turn on
Automatic paper cutting is prohibited
Turn off
Automatic paper cutting is permitted
Application program
Ignore the automatic paper cutting error continuous printing

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4.8 Printer Self Testing
1) Make sure the printer has been installed paper roll and turn off the top cover;
2) Press on FEED button and turn on power switch, the printer can print out
configuration information and the prompt line “If you want to continue SELF-TEST
printing, Please press FEED button”.
Press FEED quickly, the printer will print the character test sample and end of self-test
page printing process.
4.9 Installation of Windows Driver
1. Install the Windows Driver program. (Please refer to the Windows Driver Manual)
2. Please set the “Interface” as the type you use.
3. Use the Windows Driver Program to print out the “Print Test Page”.

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5 INTERFACE SIGNAL
Printer TP801 supports cash drawer interface and many other various communicate
interfaces, such as Serial interface, parallel interface, USB interface, Ethernet
interface. The printer has the communication board with the default USB interface
and cash drawer interface, and the other communication boards with the Ethernet
interface, parallel interface, RS232 interface are optional.
5.1 USB
PIN NO.
Signal Name
1
VBUS
2
D-
3
D+
4
GND
5.2 Cash Drawer
PIN NO.
Signal Name
1
FG
2
Drawer 1
3
DRSW
4
VDR
5
Drawer 2
6
GND
Electrical characteristics
Driving voltage：DC 24 V
Driving current：maximum 0.8 A ( In 510 ms)
Drawer check signal：“L” = 0～0.5 V “H” = 3～5 V