HPRT TP80BE User manual

TP80BE
User Manual

Content
Statement......................................................................................................................................... 1
Important Safety Instructions........................................................................................................... 2
1 OVERVIEW......................................................................................................................................4
1.1 Introductions.......................................................................................................................4
1.2 The Main Features.............................................................................................................. 4
2GETTING STARTED..........................................................................................................................5
2.1 Packing List..........................................................................................................................5
2.2 Appearance.........................................................................................................................6
2.3 Dimensions......................................................................................................................... 7
3 SPECIFICATION............................................................................................................................... 8
3.1 Printer Specification............................................................................................................8
3.2 Printing Media Specification.............................................................................................10
3.2.1 Continuous Thermal Paper Specification...............................................................10
3.2.2 Notices................................................................................................................... 10
3.3 Printing and Cutting Position............................................................................................ 11
3.3.1 Printing position.....................................................................................................11
3.3.2 Cutting Position......................................................................................................11
4 INSTALLATION AND USAGE.......................................................................................................... 12
4.1 Media Loading.................................................................................................................. 12
4.2 Power Connection.............................................................................................................14
4.3 Cash Drawer Connection.................................................................................................. 15
4.4 LED Indication................................................................................................................... 15
4.5 Print Test........................................................................................................................... 16
4.5.1 Print Self-Test......................................................................................................... 16
4.5.2 Printing of Windows Driver Program.....................................................................16

5 INTERFACES.................................................................................................................................. 17
5.1 USB....................................................................................................................................17
5.2 Cash Drawer Interface.......................................................................................................17
5.3 Power Port Definition....................................................................................................... 18
5.4 Serial Interface.................................................................................................................. 19
5.5 Ethernet Interface.............................................................................................................19
6 TROUBLESHOOTING.....................................................................................................................20
6.1 Printer Not Working..........................................................................................................20
6.2 LED Indicator and Beeper Alarm.......................................................................................20
6.3 Troubles Occur During Printing........................................................................................ 20
6.4 Problems Emerge During the Paper Cutting.....................................................................21
6.5 Troubleshooting for Cutter Jam........................................................................................22
7 PRINTER CLEANING AND MAINTENANCE....................................................................................24
7.1 Cleaning Head................................................................................................................... 24
7.2 Cleaning Sensors, Roller and/or Paper Path..................................................................... 24

TP80BE User Manual
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Statement
Copyright
This manual is printed in 2019.
Printed in China.
1.3 Version.
Warnings
This must be complied with in order to avoid any damage to the human body and to the
equipment.
This is showing the important information and tips for the printer operating.
Note
Due to continuous update of product, please take in kind of real machine, such as accessories,
programs etc.

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Important Safety Instructions
Safety Warning
Warnings: The print head will become very hot during printing; avoid contact with the
print head after printing has finished.
Warnings: Do not touch the printer head and connector in case static damage the printer
head.
Instructions
Carefully read the installation and operating instructions provided with the printer before
starting up your printer.
1) Place the printer on a flat and stable surface.
2) Leave enough space around printer for operation and maintenance.
3) Do not place the printer on or near a heat source.
4) Do not use the printer near water. Never spill liquid into the printer.
5) Do not expose the printer to high temperatures, direct sunlight or dust.
6) Protect the printer from shock, impact and vibration.
7) Be certain the power source is within the voltage rating and frequency listed for the
printer.
8) Switch off the printer power supply when won’t use it for a long time.
9) Do not place the power cord where it can be stepped on. If the power cord becomes
damaged or frayed, replace it immediately.
10) To ensure the print quality and reliability, you are suggested to use the recommended
paper or the same quality paper.
11) Please switch off the power supply when connect/disconnect all the ports or it will cause
damage to the printer control circuit.
12) Never carry out maintenance or repair work yourself. Always contact a qualified service
technician.
13) Keep this User Manual in a place which is easily accessible at all times.

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Other Precautions
The copyright for this user manual and various other manuals is property of our company. Any
copying or conversion into electronic form and saving of this material without the express
written permission is strictly prohibited. Use of the information contained in this manual is not
subject to any patent liability. This manual has been prepared with utmost care and attention to
detail but may contain certain errors and/or omissions. Our company is not legally liable for any
damages resulting from the use of the information in this manual. Our company and its affiliates
are not legally liable (United States excluded) for any damages, loss, costs, and/or expenses that
result from the breakdown, malfunction, and/or misuse of the product due to violation or
neglect of the operation and maintenance information and instructions provided by our
company, as well as from the unauthorized alteration, repair, and/or modification of the product
by the user and/or third party. We are not legally liable for any damages and/or issues resulting
from the use of options and/or parts that are not authentic or authorized products.
WEEE (Waste Electrical and Electric Equipment)
This mark shown on the product or its literature indicates that the corresponding
item should not be discarded at the end of its working life with other household
waste. To prevent possible harm to the environment or human health from
uncontrolled waste disposal, please separate marked items from other types of waste and
recycle them responsibly to promote the sustained reuse of material resources. Household users
should contact either the retailer where they purchased this product, or their local government
office for details of where and how they can conduct environmentally safe recycling of such
items. Commercial users should contact their suppliers and check the terms and conditions of
purchase contracts. This product should not be combined with other commercial waste for
disposal.
Caution: This is a Class A product. In a domestic environment this product may cause
radio interference in which the user may be required to take adequate measures.

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1 OVERVIEW
1.1 Introductions
TP80BE is a thermal receipt printer, featured by high print quality, high print speed, high stability,
etc. It can be used in commercial POS system, food industry and occasions which need real-time
field print receipts.
TP80BE can connect with other equipment through Ethernet, serial, USB and cash drawer
interfaces. And the printer drivers are available for the WINDOWS XP/WINDOWS 7/WINDOWS
8/WINDOWS 10/Linux operating system.
1.2 The Main Features
1) Low noise
2) High print speed
3) Easy paper loading
4) Cash drawer interface

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2GETTING STARTED
2.1 Packing List
After receiving your printer, please check for possible shipping damage:
1) Inspect the outside of both the box and the printer for possible damage.
2) Check whether you have received the following accessories together with the printer, if
there is any items missing, please contact your local dealer.
Notes:
1) The power adapter and power cord vary by local and region.
2) The packing materials are actually dependent on the order.

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2.2 Appearance

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2.3 Dimensions
Unit: mm