HPRT TP80BE User manual

TP80BE
User Manual

Content
Statement......................................................................................................................................... 1
Important Safety Instructions........................................................................................................... 2
1 OVERVIEW......................................................................................................................................4
1.1 Introductions.......................................................................................................................4
1.2 The Main Features.............................................................................................................. 4
2GETTING STARTED..........................................................................................................................5
2.1 Packing List..........................................................................................................................5
2.2 Appearance.........................................................................................................................6
2.3 Dimensions......................................................................................................................... 7
3 SPECIFICATION............................................................................................................................... 8
3.1 Printer Specification............................................................................................................8
3.2 Printing Media Specification.............................................................................................10
3.2.1 Continuous Thermal Paper Specification...............................................................10
3.2.2 Notices................................................................................................................... 10
3.3 Printing and Cutting Position............................................................................................ 11
3.3.1 Printing position.....................................................................................................11
3.3.2 Cutting Position......................................................................................................11
4 INSTALLATION AND USAGE.......................................................................................................... 12
4.1 Media Loading.................................................................................................................. 12
4.2 Power Connection.............................................................................................................14
4.3 Cash Drawer Connection.................................................................................................. 15
4.4 LED Indication................................................................................................................... 15
4.5 Print Test........................................................................................................................... 16
4.5.1 Print Self-Test......................................................................................................... 16
4.5.2 Printing of Windows Driver Program.....................................................................16

5 INTERFACES.................................................................................................................................. 17
5.1 USB....................................................................................................................................17
5.2 Cash Drawer Interface.......................................................................................................17
5.3 Power Port Definition....................................................................................................... 18
5.4 Serial Interface.................................................................................................................. 19
5.5 Ethernet Interface.............................................................................................................19
6 TROUBLESHOOTING.....................................................................................................................20
6.1 Printer Not Working..........................................................................................................20
6.2 LED Indicator and Beeper Alarm.......................................................................................20
6.3 Troubles Occur During Printing........................................................................................ 20
6.4 Problems Emerge During the Paper Cutting.....................................................................21
6.5 Troubleshooting for Cutter Jam........................................................................................22
7 PRINTER CLEANING AND MAINTENANCE....................................................................................24
7.1 Cleaning Head................................................................................................................... 24
7.2 Cleaning Sensors, Roller and/or Paper Path..................................................................... 24

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Statement
Copyright
This manual is printed in 2019.
Printed in China.
1.3 Version.
Warnings
This must be complied with in order to avoid any damage to the human body and to the
equipment.
This is showing the important information and tips for the printer operating.
Note
Due to continuous update of product, please take in kind of real machine, such as accessories,
programs etc.

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Important Safety Instructions
Safety Warning
Warnings: The print head will become very hot during printing; avoid contact with the
print head after printing has finished.
Warnings: Do not touch the printer head and connector in case static damage the printer
head.
Instructions
Carefully read the installation and operating instructions provided with the printer before
starting up your printer.
1) Place the printer on a flat and stable surface.
2) Leave enough space around printer for operation and maintenance.
3) Do not place the printer on or near a heat source.
4) Do not use the printer near water. Never spill liquid into the printer.
5) Do not expose the printer to high temperatures, direct sunlight or dust.
6) Protect the printer from shock, impact and vibration.
7) Be certain the power source is within the voltage rating and frequency listed for the
printer.
8) Switch off the printer power supply when won’t use it for a long time.
9) Do not place the power cord where it can be stepped on. If the power cord becomes
damaged or frayed, replace it immediately.
10) To ensure the print quality and reliability, you are suggested to use the recommended
paper or the same quality paper.
11) Please switch off the power supply when connect/disconnect all the ports or it will cause
damage to the printer control circuit.
12) Never carry out maintenance or repair work yourself. Always contact a qualified service
technician.
13) Keep this User Manual in a place which is easily accessible at all times.

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Other Precautions
The copyright for this user manual and various other manuals is property of our company. Any
copying or conversion into electronic form and saving of this material without the express
written permission is strictly prohibited. Use of the information contained in this manual is not
subject to any patent liability. This manual has been prepared with utmost care and attention to
detail but may contain certain errors and/or omissions. Our company is not legally liable for any
damages resulting from the use of the information in this manual. Our company and its affiliates
are not legally liable (United States excluded) for any damages, loss, costs, and/or expenses that
result from the breakdown, malfunction, and/or misuse of the product due to violation or
neglect of the operation and maintenance information and instructions provided by our
company, as well as from the unauthorized alteration, repair, and/or modification of the product
by the user and/or third party. We are not legally liable for any damages and/or issues resulting
from the use of options and/or parts that are not authentic or authorized products.
WEEE (Waste Electrical and Electric Equipment)
This mark shown on the product or its literature indicates that the corresponding
item should not be discarded at the end of its working life with other household
waste. To prevent possible harm to the environment or human health from
uncontrolled waste disposal, please separate marked items from other types of waste and
recycle them responsibly to promote the sustained reuse of material resources. Household users
should contact either the retailer where they purchased this product, or their local government
office for details of where and how they can conduct environmentally safe recycling of such
items. Commercial users should contact their suppliers and check the terms and conditions of
purchase contracts. This product should not be combined with other commercial waste for
disposal.
Caution: This is a Class A product. In a domestic environment this product may cause
radio interference in which the user may be required to take adequate measures.

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1 OVERVIEW
1.1 Introductions
TP80BE is a thermal receipt printer, featured by high print quality, high print speed, high stability,
etc. It can be used in commercial POS system, food industry and occasions which need real-time
field print receipts.
TP80BE can connect with other equipment through Ethernet, serial, USB and cash drawer
interfaces. And the printer drivers are available for the WINDOWS XP/WINDOWS 7/WINDOWS
8/WINDOWS 10/Linux operating system.
1.2 The Main Features
1) Low noise
2) High print speed
3) Easy paper loading
4) Cash drawer interface

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2GETTING STARTED
2.1 Packing List
After receiving your printer, please check for possible shipping damage:
1) Inspect the outside of both the box and the printer for possible damage.
2) Check whether you have received the following accessories together with the printer, if
there is any items missing, please contact your local dealer.
Notes:
1) The power adapter and power cord vary by local and region.
2) The packing materials are actually dependent on the order.

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2.2 Appearance

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2.3 Dimensions
Unit: mm

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3 SPECIFICATION
3.1 Printer Specification
Item
Parameter
Printing
Parameter
Printing Method
Direct thermal line printing
Resolution
Default 203 dpi, 180 dpi can be emulated
Printing Width
72mm (576dots)
Printing Speed
Max. 230mm/s
Printing density
Adjustable from degree 1 to degree 4
Printing Direction
Vertical and horizontal
Interface
Default
Built-in USB, RS232,LAN
Optional
N/A
auto cutter
Partial Cut
Page mode
YES
Memory
RAM
16MB
Flash
4MB
Character set
Font
ANK Font A: 12*24 Font B: 9*17 CHN: GBK24*24
Number of Columns
48/64
Alphanumeric
95
Code page
PC437/Katakana/PC850/PC860/PC863/PC865/PC857/PC737/PC866/
PC852/PC858/KU42/TIS11/TIS18/PC720/WPC775/PC855/PC862/
PC864/ISO8859-2/ISO8859-7/WPC1250/WPC1251/WPC1253/
WPC1254/WPC1255/WPC1256/WPC1257/WPC1258/MIK/PC755/
Iran/IranII/Latvian/ISO8859-1/ISO8859-3/ISO8859-4/ISO8859-5/
ISO8859-6/ISO8859-8/ISO8859-9/PC856/PC3848/ISO8859-15/ISO88
59-7/WPC1252
Graphics
Support bitmap printing with different density and user defined
bitmap printing (Max. 40K for per bitmap, and Max. 256K for total)
Barcode
1D
UPC-A, UPC-E, EAN8, EAN13, CODE39, ITF, CODEBAR, CODE128,
CODE93
2D
QR code, PDF417
Detection
Sensor
Paper out, Cover Open
Power supply
Input
AC100V-240V 50-60HZ
Output
DC 24V±5%, 2.5A
Paper
Paper Loading
Up loading, Easy loading
Paper Type
Standard thermal paper
Paper Width
79.5±0.5mm
Paper Thickness
0.056~0.13mm
Paper Roll Diameter
83mm Max.
Condition
Operating
0~45℃/10~85%RH
Storage
-20~60℃/10~90%RH

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Item
Parameter
Reliability
TPH Life
150km
Cutter Life
1,500,000 times
Emulation
ESC/POS
Packing
Information
Dimensions
（W*D*H）
191(L)*127(H)*141(W)mm
Accessories
Power adaptor, Power Cord, RS232 cables, CD, Quick Guide, USB
Cable, Paper Roll
Driver
Windows (Win10/POSReady/Win8/Win7/Vista/XP/2000), Linux,
OPOS
Certifications
CE/CCC
Eco Features
Paper saving mode

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3.2 Printing Media Specification
3.2.1 Continuous Thermal Paper Specification
Paper Type : Standard thermal paper
Paper Width :79.5±0.5mm
Paper Outer Diameter : Max. 83 mm
Paper Thickness : 0.056~0.13mm
3.2.2 Notices
Notes:
1) Pleaseuse the recommended thermal paper or same quality paper, otherwise it will
influence the printing quality and decrease the thermal printer head life;
2) Don't stick the paper on the core of paper roll.
3) If the thermal paper is polluted by chemical or oil, the thermal paper heat sensibility
decreases, which will influence the printing quality;
4) Don’t use finger nail or hard articles to touch the surface of thermal paper, otherwise
it will cause color fading;
5) When the environment temperature is higher than 70°C,the thermal paper color will
fade, so pay attention to the influence of temperature, humidity and sunlight.

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3.3 Printing and Cutting Position
3.3.1 Printing position
3.3.2 Cutting Position
Type
Paper Cutting Position(L1)
TP80BE
8.5mm
79.5±0.5 mm Print Paper

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4 INSTALLATION AND USAGE
4.1 Media Loading
1) Press the cover open button to open the top cover.
2) Remove the used roll paper core, if any.
3) In the correct direction of the roll paper, insert the paper.

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4) Pull out some roll paper, and close the top cover.
5) Tear the extra paper of the printer.

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4.2 Power Connection
1) Make sure the printer power is turned off .
2) Connect power adapter with printer.
3) Connect power adapter with power cord.
4) Plug the other side of power cord into the socket outlet.
Notes：
1) Please only use the power adapter are recommended by supplied or equivalent products;
2) When disconnecting the power adapter plug, handheld plug connector housing, to avoid
the pulling on the cable in force;
3) Avoid drag the power adapter cable, otherwise it will damage the cables, causing fire and
shock;
4) Avoid put power adapter around a heating device, otherwise the cable may melt, causing
fire and shock;
5) If you do not use the printer in a long time, disconnect the power supply of printer power
adapter.

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4.3 Cash Drawer Connection
1) Make sure the printer's power switch is turned off;
2) Connect the cash drawer cable into the cash drawer interface on the rear side of the printer.
Warning:
Cash drawer interface can only be connected to a voltage of 24V cash drawer device (can’t
connect to the phone line, etc.)
4.4 LED Indication
Function specification of indicated light and beeper.
Name
Status
Specification
POWER LED
（Green）
ON
The printer work well.
OFF
The printer powers off.
ERROR LED
（Red）
Flash
The printer in an error state
OFF
The printer in an normal state
PAPER LED
（Red）
ON
The printer in paper out state
OFF
The printer in an normal state
Notes:
The printer use a thermistor to detect the temperature of the print head. If the temperature
of print head is more than 65° C, printer will send a warning. If the temperature of print head
is more than 80° C, printer will stop working until the temperature is less than 60° C.
Description
POWER
LED
ERROR
LED
PAPER
LED
Beeper
Cover Open
ON
ON
ON
“Beep ,Beep--,Beep”
No Paper
ON
ON
ON
“Beep, Beep, Beep”
Cutter Jam
ON
Flash
OFF
”Beep—, Beep—”

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4.5 Print Test
4.5.1 Print Self-Test
The self-test checks the printer’s current settings, status and whether the printer has any
problem.
(1) Make sure the power is connecting and paper is loading properly.
(2) Make sure the printer is off and top cover closes properly.
(3) Pressing the paper feed button and power button simultaneously turns the printer on. The
printer is ready to receive data as soon as it completes the self-test.
4.5.2 Printing of Windows Driver Program
(1) Install the Windows Driver program. (Please refer to the Windows Driver Manual)
(2) Please set the “Ports” as the type you use.
(3) Use the Windows Driver Program to print out the “Print Test Page”.

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5 INTERFACES
TP80BE supports serial interface, Ethernet interface, cash drawer interface and USB interface.
5.1 USB
Figure 5-1
PIN
SIGNAL NAME
1
VBUS
2
D-
3
D+
4
GND
5.2 Cash Drawer Interface
Figure 5-2
PIN NO.
Signal Name
1
FG
2
Drawer 1
3
DRSW
4
VDR
5
Drawer 2
6
GND
Electrical characteristics
Driving voltage：DC 24V
Driving current：Maximum 0.8 A ( In 510 ms)
Detection signal for drawer status：“L” = 0～0.5 V “H” = 3～5 V