HPRT MT800 User manual

This manual content may be altered without permission, and POLONO reserves the rights to make
changes without notice in technology, spare parts, hardware and software of the products. If more
information is needed about the products, please contact POLONO. Without any written permission
from the company, any section of this manual is prohibited to be copied or transferred in any form.
This must be complied with in order to avoid any damage to the human body and to the
equipment.
This shows the important information and tips for the printer operating.

1.Keep printer away from water and other liquids as they may damage the printer.
2.Do not open the printer cover while the printer is printing; doing so may cause the printer to
malfunction.
3.Temperatures below 0°C (32°F) and above 40°C (104°F) will lead to a decrease in print quality.
4.Relative humidity below 20% and above 85% will lead to a decrease in print quality.
5.Worn or low quality paper may reduce the print quality and even damage the printer.
6.Do not attempt to touch the printhead once printing completes. If the printer overheats, it may cause
burns.
1.Store the printer in an environment with temperatures between -20°C (-4°F) and 70°C (158°F) and
relative humidity between 5% and 90%.
2.General purpose thermal paper cannot be maintained for extended periods of time. Select thermal
paper with good longevity.
3.Store printing paper away from high temperatures and direct sunlight.
Note: First half is repeat of point 2. Remove. Keep second half. Scald is a term generally used with
steam or hot water – changed to burn.

Ignoring the following instructions may cause battery overheating, fire, explosion, damage and/or
performance, and reduced product life.
1.Be sure to use the provided battery and power charger. Do not disassemble the printer to install
uncertified batteries as doing so may result in a fire, explosion, or damage to the printer.
2.Do not allow any liquids to enter or leak onto the battery. If the battery’s internal safety mechanism
is affected, charging the battery may result in overheating, a fire, or an explosion.
3.Keep the battery away from the stove or other high temperature sources. Excess heat may damage
the resin cover or insulation materials and short-circuit the battery, resulting in overheating, burns, or
an explosion.
4.Use the provided USB Type-C cable to charge the printer to avoid overcharging and abnormal
currents or voltages, which may result in overheating or an explosion.
5.Keep the battery away from any heat or fire source as it may compromise the safety of the battery
and result in overheating, burns, or an explosion.
6.Do not throw or physically abuse the battery as it may compromise the safety of the battery while
charging and result in overheating, burns, or an explosion.
7.The liquid in the battery is corrosive. If improper operation causes the battery to leak, wash it off/out
with water and consult a medical professional, if necessary.

The copyright for this user manual and various other manuals is property of our company. Any
copying or conversion into electronic form and saving of this material without the express written
permission is strictly prohibited. Use of the information contained in this manual is not subject
to any patent liability. This manual has been prepared with utmost care and attention to detail
but may contain certain errors and/or omissions. Our company is not legally liable for any damages
resulting from the use of the information in this manual. Our company and its affiliates are not
legally liable (United States excluded) for any damages, loss, costs, and/or expenses that result
from the breakdown, malfunction, and/or misuse of the product due to violation or neglect of the
operation and maintenance information and instructions provided by our company, as well as
from the unauthorized alteration, repair, and/or modification of the product by the user and/or
third party. We are not legally liable for any damages and/or issues resulting from the use of
options and/or parts that are not authentic or authorized products.
This mark shown on the product or its literature indicates that the corresponding item
should not be discarded at the end of its working life with other household waste. To
prevent possible harm to the environment or human health from uncontrolled waste
disposal, please separate marked items from other types of waste and recycle them
responsibly to promote the sustained reuse of material resources. Household users should
contact either the retailer where they purchased this product, or their local government office
for details of where and how they can conduct environmentally safe recycling of such items.
Commercial users should contact their suppliers and check the terms and conditions of purchase
contracts. This product should not be combined with other commercial waste for disposal.
Caution: This product is a Class A product and may cause interference when used in a domestic
setting. The user may be required to take adequate corrective measures.

1. Introduction.........................................................................................................................1
1. 4 Appearance and Component......................................................................................2
2. General Specification..........................................................................................................3
1. 1Introduction.................................................................................................................1
1. 2The main Features......................................................................................................1
1. 3 Packing List...............................................................................................................1
2.4 Dimension...................................................................................................................4
2.1 Printer Specification....................................................................................................3
2.2 Media Specification.....................................................................................................4
2.3 Ribbon Specification...................................................................................................4
3. Installation and Use of Printer.............................................................................................5
3.4 Removing Paper.........................................................................................................7
3.5 Printing Operation.......................................................................................................7
3.5 Instruction for Sleep(Standby) Mode............................................................................8
3.5.1 From Mobile Phone.............................................................................................7
3.5.2 From Computer...................................................................................................8
3.1 Open Top Cover..........................................................................................................5
3.2 Loading Ribbon..........................................................................................................5
3.3 Loading Paper............................................................................................................6
7. Windows Driver................................................................................................................15
7.4 Detailed Windows Driver Setting...............................................................................20
7.5 Uninstall Windows Driver...........................................................................................29
7.4.1 Printing Preferences..........................................................................................20
7.4.2 Printer properties..............................................................................................27
7.1 Operating System (OS) Environment.........................................................................15
7.2 Windows Driver Preparation......................................................................................15
8. Mac Driver.........................................................................................................................31
8.1 Mac Driver Installation...............................................................................................31
8.2 How to Print From Mac..............................................................................................34
9. Mobile Utility Tool..............................................................................................................42
9.1 Operating System(OS) Environment..........................................................................42
9.2 Utility Tool Preparation..............................................................................................42
7.3 Windows Driver Installation.......................................................................................16
4. Partial Component Description............................................................................................9
4.1 Button..........................................................................................................................9
4.2 LED Indicator and Buzzer..........................................................................................10
5. Troubleshooting................................................................................................................12
5.1 Printer Not Working...................................................................................................12
5.2 Troubles Occur During Printing..................................................................................13
6. Clean Printer.....................................................................................................................14
6.1 Cleaning Head............................................................................................................14
6.2 Cleaning Sensor, Platen and Paper Path...................................................................14

9.3 Using Utility Tool........................................................................................................42
9.4 Firmware Update.......................................................................................................57
10. Software Download....................................................................................................59
9.3.1 Add Printer.........................................................................................................44
9.3.2 Modify Printer.....................................................................................................46
9.3.3 Delete Printer.....................................................................................................53
9.3.4 Connection Test.................................................................................................54
9.3.5 Functions...........................................................................................................55

HPRT A4 Mobile Printer, print anytime and anywhere. Virtual will be transformed into reality,
allowing the work place to go mobile. MT800 supports ribbon with RFID authentication to ensure
HPRT’s original high quality supplies. HPRT, print your beautiful world.
1.Perfectly portable for quality A4 or letter printing
2.Large capacity battery and long standby
3.User-friendly design, easy paper replacement
4.High reliability
5.Various interface options
The printer is packaged with the following accessories.
If any of these accessories are broken or missing, please contact the dealer that sold you the product.
1)The packing materials are actually dependent on the order.
2)The ribbon module is pre-installed in the printer.
Note: The ribbon is removable.
3)Operating Environment of Ribbon: 5℃~35℃, 20%~85%RH
4)Storage Environment of Ribbon: -5℃~45℃, 20%~85%RH
Note:

Out-of-paper sensor and paper feed position sensor:
Detecting whether there is paper or not and whether the paper offset occurs during the paper feeding
process.
Note:

Printing
Parameters
Paper
Sensors
Communicati
on Interface
Battery
Power
Reliability
Memory
Dimension (L×W×H, mm)
Weight
Certificates
Cover open detection, out-of-paper detection,
paper feed positioning detection, ribbon
detection, paper offset detection, TPH
temperature detection
Printing Method
Printing Speed
Printing Width
Printing Density
Printing protocol
Type
Width
Thickness
Ribbon Specification
Standard
Type
Voltage
Capacity
Input
Output
TPH life
RAM
Flash
USB Type C (support USB charging)
Bluetooth 3.0/4.0
Rechargeable Li-ion battery
7.4V
2000mAh
AC 100~240V, 50/61Hz
DC 5V, 2A
50km
8MB
2MB
310.5×63.5×39.5
766g(with ribbon), 694g(without ribbon)
CCC, CE, MFI
Direct thermal/Thermal transfer printing
MAX.15 mm/s
198mm
3 adjustable levels
Dot matrix bitmap printing
Thermal fax paper, copy paper A4
210mm
60-90µm
Width 215mm, Length 14m, Diameter 14.5mm

1. Press the [PUSH] button of both sides at the same time, then lift the printer cover upward.
1. Hold the ribbon module on both sides and align the arrow on the module with the arrow on
the printer to install.
To avoid errors when loading the ribbon, please make sure that the arrow direction marked on the
ribbon module aligns with the printer.
Note:

2.Rotate the ribbon rewind wheels of both left top and lower right (or right top and lower left)
towards the center simultaneously to straighten out the ribbon.
Note: The sample ribbon that I used in this printer does not resemble the one in this picture.
The rewind wheels CANNOT be accessed when installed into the printer.
3.Close the cover. You will hear it click into place.
1.Make sure the ribbon is properly loaded, hold down the power button for a few seconds,
and then release it when the printer is powered on.
Place a sheet of paper parallel to the paper inlet. The printer will automatically feed the
paper a short distance when it is detected. If the buzzer sounds once after paper feeding is
stopped, it shows that the paper is loaded successfully and the printer is ready.

Note: Don’t pull the paper out forcefully while the printer cover is closed or it may damage the
printer. Remove the paper as follows:
1.Press the [PUSH] button of both sides at the same time, then lift the printer cover upward.
2.Remove the paper.
The printer must be powered on and loaded with a ribbon and a sheet of paper. (Refer to 3.2 and 3.3)
1. Download “H-Print” APP: Scan the QR code below to download “H-Print” APP.
Note: You can also scan the QR code on the outer box of the package to download APP.
2. Connect to the printer:
1)Turn on Bluetooth on the mobile phone.
Note: This step is not necessary, save the part about enabling Bluetooth as it is completed in step 3.
2)Open the APP and select “Device Management” from the right top corner;
Note: I was not able to complete this one step. As a new user, I was forced to create an account before I
was able to proceed.
3)Choose “Connect via ‘Settings’ ” or “Search the device via APP”, and select “MT800-XXXX” to connect
(XXXX are last four digits of Bluetooth address)
4)Connection is successful.

3.Print:
1)Select the file to print from the “H-Print” APP;
2)Press the print icon in the top right to start printing.
1. Connect the printer to the computer via Bluetooth/USB, then install the printer driver on the computer.
The driver can be found here: http://www.hprt.com/Downloads.html
2. Install the driver: please refer to “7. Windows Driver” and install the printer driver for MT800 on the
computer.
4.Print: Open the file to print, choose “MT800” for printer device, click “print”.
In order to save power and prolong the usage time, the MT800 printer uses automatic sleep and
automatic wake-up technology. While powered on and inactive for 5 minutes, the printer will
automatically enter standby mode. The printer will automatically power off after 60 minutes of
inactivity when connected via Bluetooth.
When the printer enters standby mode, the power consumption will be greatly reduced, but usage
will not be affected. The printer will wake up automatically when receiving print data.

1. Power Button
①Powered On
While powered off, hold down the power button for about 3 seconds to power on the printer.
②Powered Off
While powered on, hold down the power button for about 3 seconds to power off the printer.
③Print Self Test
While powered on, press the power button 3 times to print the test page.
2.Cover Open Button
Press the cover open button on both sides at the same time, then lift the printer cover upward.
3.Reset Button
When the button fails to respond or Bluetooth fails to connect, remove the ribbon, lightly press the
[Reset] button with a toothpick or pin for 2 seconds, then restart the printer.

MT800 has two LED indicators: front strip lamp and side pinhole lamp.
1.Front Strip Lamp
The front strip lamp indicates the status of printer. The status is divided into four categories: behavior
indication (red, green, white), charging indication (green), abnormal indication (red), and printing
indication (white).
Note: Unsure what this is
①Abnormal Status
②Charging Status
③Printing Status

④Behavior status
2.Side Pinhole Lamp
The side pinhole lamp is a blue monochrome lamp, indicating the connection status of the printer.
①Connection status

Your printer is very reliable, but occasionally problems may occur. This chapter provides information
on some common problems you may encounter and how to solve them. If you encounter problems
that you cannot resolve, contact your dealer for assistance.