HPRT HM-A300 User manual
Caution Symbol
Never touch the thermal head immediately after the printer has been used. Let the thermal
head cool for a few minutes before touching it.
This symbol is indicate that it is easily damaged. Observe the precautions for handling
electrostatic sensitive devices.
Safety Precautions
To use this product in safety, please follow the precautions given below.
WARNING
If you notice smoke, a strange smell, or a strange sound, turn off the power immediately, and
remove the USB cable and/or battery pack. Then contact the dealer.
If any foreign material (metal scraps, water, or other fluid) enters the printer, immediately turn off
the printer and remove the USB cable and/or battery pack. Then, contact your dealer for advice.
Continued use of the printer could result in a fire.
Never attempt to repair the printer yourself. Also do not disassemble or modify the product. Doing
so could lead to injury, fire, or electric shock.
Do not touch the tear bar.
There is a tear bar inside the paper outlet slot. Neither put your hand in the paper outlet slot
while printing is in progress, or put your hand into the outlet even when printing is not in progress.
The printer cover can be opened when replacing the paper. However, since the tear bar is on the
inside of the printer cover, be careful not to place your face or hands too close to the tear bar.
During and immediately after printing, the area around the thermal head is very hot.Do not touch it,
as you could be burned.
If any battery fluid gets on your skin or clothing, immediately wash the affected area with fresh
water. Otherwise, skin damage may result.
The battery pack may be hot immediately after the product has been used.
Please be sure to read
Using the Printer
Some semiconductors can be damaged by static electricity.Be sure to turn off the printer when
inserting or removing the battery pack.
Do not drop the printer or hit it against a hard object.
Do not open the printer cover while the printer is printing.
Before you open the printer cover, make sure that printing data is not being sent to the printer.
Do not unplug or plug in a USB cable while the printer is printing or during communication.
Do not touch a USB connector while the printer is printing.
Turn off the printer when you are not using it.
When the printer is used in a low temperature environment, the battery's performance will be
diminished, and the amount of time that you can use the printer for may be reduced.
Do not pull out paper while the printer cover is closed.
The heating element and the driver IC of the thermal head are easily damaged. Do not touch them
with metal objects, sandpaper, etc.
Printing quality may suffer if the thermal head heating element becomes soiled by being touched
with your hands. Do not touch the thermal head heating element.
There is a risk of damage to the driver IC of the thermal head from static electricity.Never directly
touch the IC.
Do not operate the printer if there is moisture on the front surface of the head from condensation,
etc.
Thermal Paper Handling
Only use thermal paper with the designated specifications.The printing quality and working life of
the thermal head cannot be guaranteed if any paper other than that recommended is used. In
particular, if ion concentration of [Na+, K+, Cl-] is high, it may drastically reduce the working life of
the thermal head. Please exercise caution.
Store the thermal paper in a cool, dry, dark location.
Do not rub the thermal paper with a hard object.
Do not leave the thermal paper in contact with plastic film, an eraser, or adhesive tape for a long
period of time.
Do not stack the thermal paper on fresh diazo copies or wet-type copies.
Do not use chemical glue on the thermal paper.
Do not use thermal paper that has been stored for a long period.
Operating Environment for the Printer
Before actually unpacking the printer, remember the following points when doing this.
Do not use the printer in an environment in which it will be subject to strong shaking while it is
printing.
Be careful to ensure that the printer is not exposed to direct sunlight.
The appropriate environment for using the printer is described below.
Temperature: -10°C to 52°C
Humidity: 10% RH to 85% RH (no condensation)
Do not place the printer near a copying machine or other device that produces a strong
electromagnetic field.
Keep the printer sufficiently removed from heaters and other sources of heat.
Use the printer in a clean, low-humidity environment that is free from dust.
Avoid using the printer in high-humidity rooms.
Printer Maintenance
Please perform the following maintenance every 6 months.
Thermal head
Dip a cotton swab in an alcohol solvent (ethanol, methanol, or isopropyl alcohol), and clean the
heating area of the head.
Platen
While turning the platen, use a soft dry cloth to lightly rub the entire surface of the platen and
remove any foreign objects.
Paper storage unit and the surrounding area
Remove any dirt, dust, pieces of paper, etc., from the paper storage unit.
Contents
1. Product Overview.......................................................................................................................................1
1.1 Printer & Accessories....................................................................................................................... 2
1.2 Appearance and Components..........................................................................................................3
2. Setup...........................................................................................................................................................4
2.1 Battery Pack......................................................................................................................................4
2.1.1 Inserting into the Printer.......................................................................................................4
2.1.2 Charging the Battery............................................................................................................. 5
2.2 Bluetooth..........................................................................................................................................8
2.3 Loading Paper...................................................................................................................................9
2.4 Menu Settings................................................................................................................................ 11
2.5 Belt Clip.......................................................................................................................................... 12
2.5.1 Install the Belt Clip.............................................................................................................. 12
2.5.2 Using the Belt Clip............................................................................................................... 12
3. Printer Features........................................................................................................................................13
3.1 Control Panel.................................................................................................................................. 13
3.1.1 Button..................................................................................................................................13
3.1.2 LCD Indication......................................................................................................................14
3.1.3 Buzzer Description...............................................................................................................14
3.2 Self Test...........................................................................................................................................15
3.3 Instruction for Standby(Sleep) Mode.............................................................................................15
4. General Specification................................................................................................................................16
5. Detailed Specification...............................................................................................................................18
6. Interface................................................................................................................................................... 19
6.1 USB for Battery Charge...................................................................................................................19
6.2 Bluetooth........................................................................................................................................20
7. Specifications of Accessories....................................................................................................................21
7.1 Battery Pack....................................................................................................................................21
7.2 Belt Clip.......................................................................................................................................... 21
8. Troubleshooting Procedure......................................................................................................................22
8.1 Troubleshooting Guide...................................................................................................................23
8.1.1 Power Supply Failure...........................................................................................................23
8.1.2 Printing Failure.................................................................................................................... 23
8.1.3 Faulty Sensor....................................................................................................................... 24
8.1.4 Paper Feed Failure...............................................................................................................24
8.1.5 Error Message(Printer Status indication on the LCD)......................................................... 25
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1. Product Overview
This printer is perfect for mobile banking systems, retail, POS (point of sale) terminals and other forms of
mobile computing.
The characteristics of this printer are listed below:
•Pocket size (109x108x51.2mm)
•Extremely light and mobile (372g including Battery pack)
•Very silent printing thru direct thermal printing method
•Print speed 60mm/s
•Support Bluetooth Ver3.0/4.0[BLE] Dual Mode
•Belt Clip as a standard accessory
•Support text and graphic printing
•Drop-in design that makes it easy to load paper
•A printer cover that can be opened with the touch of a button
•Printer cover open sensor, Paper-out sensor, Black mark sensor, Voltage detection, TPH temperature
detection, Label gap detection
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1.1 Printer & Accessories
The printer is packaged with the following accessories.
If any of these accessories is broken or missing, please contact the dealer that you bought the product.
Note:
1) The AC adapter vary by local or region.
2) The packing items are actually based on the order.
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1.2 Appearance and Components
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2. Setup
2.1 Battery Pack
2.1.1 Inserting into the Printer
1. Make sure that the printer has been turned off before you insert or remove the battery pack.
2. Insert the battery pack into the back of the printer as in the figure shown below, following the
direction of the arrow. Press down on the battery pack until the hooks click into place.
3. To remove the battery back, pull back the hook, and use the opposite procedure from the one you
used to insert the battery pack.
NOTE:
This printer can only use the company's original equipment or approved special battery, otherwise, it may
cause damage to the product, battery leakage, fire or explosion.
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2.1.2 Charging the Battery
Insert the battery pack into the printer to charge it.
Plug in socket with USB charging.
When battery pack runs out of power, the battery icon will flash. It powers off automatically when
continues printing. If you want to go on, please charge it.
Notes about the Battery Pack
General Battery Characteristics
The battery is a consumable and its performance over time gradually decreases.
While not in use, the battery will slowly discharge itself.
Prepare a battery pack that has been charged relatively recently (1 to 2 days earlier).
To ensure that the battery lasts for a long time, we recommend that you turn off the printer
whenever possible.
When used at low temperatures, battery performance will temporarily decline. Be sure to have a
fully-charged spare battery standing by if the printer will operate in a cold environment.
Charging the Battery Pack
The battery pack can be charged at ambient temperatures between 0 and 40°C.
The time required to charge the battery pack varies depending on the voltage and the ambient
temperature.
Normally, it takes 3 to 4 hours to charge the battery pack.
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It will take longer to charge the battery pack if you print while charging the battery pack.
Do not remove the battery pack while it is being charged.
Fully charge the battery prior to using the printer. Otherwise, the performance of the battery may
be affected.
There is no need to completely discharge or use up a rechargeable Lithium-ion battery before
recharge it.
It is normal for the battery pack to be hot after it has finished charging or been used.
Do not recharge a battery pack that has just been fully charged.
Notes about Using the Battery Pack
Only use a designated battery pack.
Only use the designated battery charging method.
You cannot use a USB cable other than the designated USB cable.
Do not throw the battery into a fire, place it near a flame or heating device, or leave it in a hot
environment (under direct sunlight, in a car, etc.).
Do not use a battery pack that has been dropped or subjected to a shock in some other way.
Do not disassemble or modify the battery pack.
Do not short the terminals of the battery pack or get it wet.
Do not place the battery pack in a bag with a small metal object (such as a key).
If any battery fluid gets on your skin or clothing, immediately wash the affected area with fresh
water. Otherwise, skin damage may result.
Notes about Storing the Battery Pack
If you do not intend to use the battery pack for a long time, be sure to remove it from the printer.
Keep the battery out of the reach of children. In addition, be careful that children do not remove the
battery.
Store the battery pack in a cool place.
* We recommend that you store the battery pack in a dry area with an ambient temperature of 15
to 25 ℃.
* Avoid storing the battery in locations with high or extremely low temperatures.
Battery Disposal and Recycling
A battery pack is used to power this device. Since the disposal process of batteries varies from country to
country, refer to the appropriate measures mandating the disposal method of the country in which this
device is used.
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If battery pack is not in use for a long time, please remove it after fully charged. And it should be
recharged every 3 months.
When power is low,battery should be charged in time. If the printer automatically power down because
of low power, be sure to charge the battery in 15 days. Otherwise, it will cause permanent damage to the
battery.
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2.2 Bluetooth
1. Press and hold MODE button for approx. 2 seconds, and printer is turned on.
Then, it is ready to pair with another Bluetooth device.
2. If necessary, enter the following information into the terminal that you are using.
PIN: 1234 (default)
Device name: “HM-A300-XXXX”(default)
(XXXX is the last four digits of Bluetooth address)
Notes:
1.HM-A300 has two Bluetooth modes:
a) One is Bluetooth Ver3.0 with PIN for Android or Windows system. PIN and Device name can be
changed through Star Utility. To obtain this utility, please contact with your dealer.
b) Another is Bluetooth 4.0(BLE) without PIN for iOS system.
2.HM-A300 changes the Bluetooth mode automatically by host system
3.Pairing sets one by one in order, otherwise it can‘t figure out which one succeeds in pairing.
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2.3 Loading Paper
1) Press the cover open button to open the paper cover.
2) Load the roll paper in the orientation shown in the figure below.
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3) Pull the end of the roll straight toward you. Then press down on both sides of the printer cover to
close it firmly.When you close the printer cover, make sure that it is closed on both sides.
4) Use the tear bar to cut the extra paper.
WARNING
1) Do not touch the tear bar.
•There is a tear bar inside the paper outlet slot. You could neither put your hand in the paper outlet
slot while printing is in progress nor put your hand into the outlet even when printing is not in
progress.
•The paper cover can be opened when replacing the paper, be careful not to place your face or hands
too close to the tear bar.
2) During and immediately after printing, the area around the thermal head is very hot. Do not touch
it, as you could be burned.
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2.4 Menu Settings
Change the Menu settings by following operations.
1. Press and hold the MODE button for approx. 2 seconds, and printer is turned on.
Press and hold both the MODE & FEED. Release the buttons after printer displays “Language: English”,
you can configure the settings.
2.To switch the Menu and option parameter, or return to the previous menu, press MODE button.
3.To switch or confirm the new setting, press FEED button.
CAUTION
Before changing the menu setting, make sure that the communication with a host device is disconnected.
When the printer is under the Bluetooth communication with a host device, it cannot enter the Menu
Settings mode.
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2.5 Belt Clip
2.5.1 Install the Belt Clip
Follow the procedure below to attach the belt clip to the printer.
1. Make sure that you are attaching the belt clip in the right orientation, then screw the screw that
comes with the belt clip into the designated screw hole to attach the belt clip to the printer.
2. Use a coin to firmly screw in the screw.
2.5.2 Using the Belt Clip
When the printer is attached to your belt, you can use it like the picture below.
Note: Be careful not to drop when use a belt clip.Velcro be securely fixed.
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3. Printer Features
3.1 Control Panel
3.1.1 Button
1) MODE Button:
①Pressing and holding the MODE button for 2 seconds or more will turn the power on or off.
②Pressing and holding MODE & FEED buttons for 5 seconds will put the printer into Menu
Setting mode. The MODE button can now be used to change Printer MODE status visible on
the LCD screen for fast configuration.
2) FEED Button:
①When the printer is on, paper can be fed manually by pressing and holding the FEED button
for more than one second.
②In Menu Setting mode,the FEED button can be used to switch and confirm the new setting.
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3.1.2 LCD Indication
LCD will display most of the printer status.
Content
Mode/Status: Indicates the currently specified printer mode or error status.
Remaining battery power :
There is sufficient remaining battery power.
The remaining battery power is low. Please charge the battery pack.
Flashing
The remaining battery power is extremely low.
Stop using the printer immediately, and charge the battery pack.
Note: If you continue printing at the low remaining battery power status, the printer cannot
feed paper properly and may print with condensed (narrow) line spacing.
Bluetooth connection status
The mark on the left indicates that there is no Bluetooth connection.
The mark on the left indicates that there is a Bluetooth connection.
3.1.3 Buzzer Description
Buzzer
Status
No ring
Low battery
Once
Begin charging/Press button/Cover close
Twice
Paper out/Cover open
Three
USB disconnected
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3.2 Self Test
You can use self test to check the printer’s settings.
Before you start the self test, make sure that roll paper has been properly loaded into the printer.
Self Test Procedure:
1)Turn on the power while holding down FEED button.
2)The printer will print the current printer status, including the firmware version, communication
mode.
3)The self test will finish automatically. The printer will be ready to receive data after the self test
finishes.
3.3 Instruction for Standby(Sleep) Mode
The printer in the Standby(Sleep) Mode will recover to the Print Ready Mode when receiving print data
or button operations.
Press the FEED button or the MODE button and confirm that the LCD is turned on. When the LCD is not
turned on, it is possible that the printer is turned off by the Power OFF mode. In this case, turn the
printer on manually.
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