Huawei ALE-L04 Dimensions

HUAWEI ALE-L04 Smartphone FAQs
Issue
01
Date
2015-04-20
HUAWEI TECHNOLOGIES CO., LTD.

i/67
Version
Changed section
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Date
Author
01
N/A
Finished the hotline FAQs for the ALE-L04
general version.
2015-04-20

HUAWEI ALE-L04 Smartphone FAQs
Contents
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Contents
1 Basics ...............................................................................................................................................1
1.1 Can I use 4G networks with my phone? .......................................................................................................................1
1.2 Color schemes...............................................................................................................................................................1
1.3 Your phone at a glance..................................................................................................................................................2
1.4 Installation ....................................................................................................................................................................3
1.5 Home screens................................................................................................................................................................3
1.5.1 How do I add or delete a home screen? .....................................................................................................................3
1.5.2 How does my phone's main menu look like?.............................................................................................................5
1.5.3 How do I edit the main menu?...................................................................................................................................6
1.5.4 How do I switch between 2D and 3D home screens?................................................................................................6
1.5.5 How do I add a shortcut for an application to a home screen? ..................................................................................6
1.6 Contacts........................................................................................................................................................................7
1.6.1 How do I create a contact and assign a photo to the contact?....................................................................................7
1.6.2 How do I import or export contacts? .........................................................................................................................9
1.6.3 How many contacts can my phone save?.................................................................................................................10
1.6.4 How do I add a contact to a contact group?.............................................................................................................10
1.7 Text messaging ...........................................................................................................................................................13
1.7.1 How do I change the input method when editing a text message?...........................................................................13
1.7.2 How do I lock a text message in a conversation? How do I delete one or more conversions and text messages? ..13
1.7.3 How do I forward a text message or send a text message to multiple recipients? ...................................................14
1.7.4 How many Chinese and English characters can be contained in a text message? ...................................................14
1.7.5 How many text messages can be saved on my phone?............................................................................................14
1.7.6 How do I set the SMS center number? ....................................................................................................................16
1.8 Calls............................................................................................................................................................................16
1.8.1 Can I record a call? Where is the recording saved?.................................................................................................16
1.8.2 How do I switch between calls or merge two calls to have a conference call?........................................................16
1.8.3 What will my phone play when one card is being used for a call and other receives a call?...................................17
1.9 Multimedia messaging................................................................................................................................................17
1.9.1 How do I send a multimedia message?....................................................................................................................17
1.9.2 What can I do if I can't send or receive multimedia messages?...............................................................................18
1.9.3 Is there any restriction on the size, format, or resolution of the file to be attached to a multimedia message? .......18
1.9.4 Where are the multimedia message attachments saved?..........................................................................................18
1.10 Music........................................................................................................................................................................19

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1.10.1 How are my songs sorted?.....................................................................................................................................19
1.10.2 How do I create a playlist? ....................................................................................................................................19
1.10.3 What playback modes does my phone support? ....................................................................................................19
1.10.4 How do I play songs in the background, exit Music, and view the lyrics when a song is playing?.......................19
1.11 Camera......................................................................................................................................................................19
1.11.1 If my phone has no microSD card installed, can I take photos or videos?.............................................................19
1.11.2 Why can't I open some photos or videos on my phone? ........................................................................................20
1.11.3 Where are my photos and videos saved by default? Can I change the save location? ...........................................20
1.11.4 How do I edit a photo or video or add a photo frame?...........................................................................................20
1.11.5 Does my phone support HD videos?......................................................................................................................20
1.11.6 Can I disable the shutter sound? ............................................................................................................................20
1.11.7 How do I toggle between the front and rear cameras?...........................................................................................20
1.11.8 What video formats and sizes does my phone support?.........................................................................................21
1.11.9 What photo formats and sizes does my phone support? ........................................................................................21
1.12 Streaming media.......................................................................................................................................................21
1.12.1 Does the phone support flashlight?........................................................................................................................21
1.12.2 Will my phone stop playing streaming media when a call comes in? If yes, will it resume playing when the call
ends?.................................................................................................................................................................................21
1.12.3 Why can't my phone play some streaming media?................................................................................................21
1.12.4 What might cause poor quality of online streaming media played on my phone?.................................................21
1.13 Bluetooth ..................................................................................................................................................................22
1.13.1 Does my phone support Bluetooth headsets? ........................................................................................................22
1.13.2 Can I connect my phone to a Bluetooth USB keyboard or mouse?.......................................................................22
1.13.3 What files can be transmitted using Bluetooth?.....................................................................................................22
1.13.4 How do I send a file using Bluetooth?...................................................................................................................22
1.13.5 Why can't my phone be discovered by other Bluetooth devices? ..........................................................................23
1.13.6 What is the Bluetooth working range?...................................................................................................................25
1.13.7 Why can't I pair my phone with other Bluetooth devices? ....................................................................................25
1.13.8 Can my computer use my phone's data connection through Bluetooth?................................................................25
1.14 GPS navigation.........................................................................................................................................................26
1.14.1 Does my phone support offline navigation? If yes, do I need to install an offline navigation application?...........26
1.14.2 Does the phone support Google Maps? .................................................................................................................26
1.14.3 What navigation application does my phone come with?......................................................................................26
1.14.4 What can I do if the navigation application experiences data loss or the license file or activation code is lost?...26
1.14.5 What can I do if the navigation application on my phone cannot receive signals from GPS satellites?................26
1.15 Does my phone support FM radio? If yes, how do I save my favorite channels?.....................................................26
1.16 Can I download themes to my phone? Does my phone support live wallpapers? ....................................................27
1.17 Does my phone support video calls or video chats? .................................................................................................27
1.18 How do I take a screenshot? .....................................................................................................................................27
1.19 Does my phone support flash playback? If no, can I install a third-party flash player for flash playback?..............27
1.20 List of microSD card compatibility tests ..................................................................................................................28
2 Common settings.........................................................................................................................29

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2.1 Email...........................................................................................................................................................................29
2.1.1 How do I configure email settings? .........................................................................................................................29
2.1.2 Can I view emails when no Internet connection is available on my phone?............................................................34
2.1.3 How do I log in to my Gmail account?....................................................................................................................34
2.1.4 How do I synchronize contacts and calendar events?..............................................................................................34
2.2 Wi-Fi settings..............................................................................................................................................................34
2.2.1 How do I connect my phone to a Wi-Fi network? ...................................................................................................34
2.2.2 What Wi-Fi protocols does my phone support?.......................................................................................................36
2.2.3 Why can't I open web pages sometimes over a Wi-Fi connection? .........................................................................36
2.2.4 What can I do if I have turned on Wi-Fi on my phone, but it cannot detect signals from Wi-Fi hotspots? .............36
2.2.5 How do I know whether my phone is using its mobile data connection or a Wi-Fi connection to access the Internet?
..........................................................................................................................................................................................37
2.2.6 Why can't I connect to a Wi-Fi hotspot?..................................................................................................................37
2.2.7 What can I do if my phone's Wi-Fi connection automatically disconnects after the screen times out?...................37
2.3 Can I use my phone as a mobile Wi-Fi hotspot and access the Internet from another device using my phone's data
connection?.......................................................................................................................................................................37
2.4 How do I connect my phone to a Wi-Fi hotspot with a static IP address to access the Internet?................................39
2.5 How do I set my phone to work as a modem and to provide Internet access for computers? ....................................40
2.6 Tone settings ...............................................................................................................................................................41
2.6.1 How do I set the phone ringtone? ............................................................................................................................41
2.6.2 How do I turn on or turn off vibration for incoming calls and messages?...............................................................41
2.6.3 How do I set a custom audio file as the ringtone or notification tone?....................................................................41
2.6.4 Can I set a ringtone for a contact group? .................................................................................................................41
2.6.5 How do I disable touch sounds? ..............................................................................................................................41
2.7 Languages and keyboards...........................................................................................................................................41
2.7.1 How do I change the system language?...................................................................................................................41
2.7.2 What can I do if I can't use a newly installed text input method?............................................................................41
2.7.3 How do I change the system font size?....................................................................................................................41
2.7.4 Can I change the system font style?.........................................................................................................................42
2.7.5 What text input methods does my phone come with?..............................................................................................42
2.7.6 How do I switch to the stroke input method? ..........................................................................................................42
2.7.7 How do I disable key press vibration?.....................................................................................................................42
2.8 Internet access.............................................................................................................................................................42
2.8.1 How do I set a SIM card as the primary SIM card and the other as the secondary one? .........................................42
2.8.2 How do I clear my browser's cache and browsing history? .....................................................................................42
2.8.3 How do I view a web page in full screen or save a web page to bookmarks? .........................................................42
2.8.4 Can I log in to my email account using the browser on my phone? ........................................................................43
2.8.5 Can I log in to my online bank account from my phone?........................................................................................43
2.8.6 How do I save an image from a web page? .............................................................................................................43
2.8.7 How do I set the home page?...................................................................................................................................43
2.8.8 How do I save a web page? .....................................................................................................................................43
2.8.9 What can I do if my phone fails to access the Internet?...........................................................................................43

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2.8.10 How do I turn on or off the mobile network? ........................................................................................................43
2.8.11 How do I view my phone's data service status or disable the data service?...........................................................44
2.8.12 Are there any restrictions on the data service?.......................................................................................................44
2.8.13 What is a VPN? How do I configure the VPN settings?........................................................................................44
2.9 Screen lock .................................................................................................................................................................45
2.9.1 How do I set a screen unlock PIN?..........................................................................................................................45
2.9.2 How do I set a screen unlock pattern? .....................................................................................................................45
2.9.3 How many times can I try the screen unlock pattern before my phone becomes permanently locked? Can I unlock
the phone by sending an email from my Gmail? ..............................................................................................................46
2.9.4 How do I lock and unlock the screen?.....................................................................................................................46
2.10 Alarm ........................................................................................................................................................................46
2.10.1 How do I add and remove an alarm? .....................................................................................................................46
2.10.2 Will the alarms go off when my phone is powered off? ........................................................................................46
2.11 Applications ..............................................................................................................................................................47
2.11.1 What application formats does my phone support? Is JAVA supported? ...............................................................47
2.11.2 How do I download third-party applications?........................................................................................................47
2.11.3 Can I change the default installation location for applications?.............................................................................47
2.11.4 How do I install, manage, and uninstall applications?...........................................................................................47
2.11.5 What can I do if I can't install an application? .......................................................................................................49
2.11.6 Can I take photos using audio control? If no, can I install an application for using audio control?.......................49
2.11.7 Does my phone provide the AirSharing function? If no, can I install an application for using this function?.......49
2.12 Third-party applications............................................................................................................................................49
2.12.1 Can I install third-party applications to a microSD card? If so, will running these third-party applications take up
my phone's storage?..........................................................................................................................................................49
2.12.2 Does my phone support online banking transitions? .............................................................................................49
2.13 Backup and restoration .............................................................................................................................................49
2.13.1 How do I back up and restore contacts? ................................................................................................................49
2.13.2 Can I back up my contact groups?.........................................................................................................................50
2.13.3 What data can be backed up on my phone?...........................................................................................................51
2.13.4 What data can be restored on my phone?...............................................................................................................51
2.13.5 Does my phone support cloud services?................................................................................................................51
2.13.6 Does my phone support cloud backup and restoration?.........................................................................................51
2.14 Manage apps.............................................................................................................................................................51
2.14.1 What can Manage apps do? ...................................................................................................................................51
2.14.2 How do I access Manage apps? .............................................................................................................................51
2.14.3 What does the Manage apps screen look like?.......................................................................................................51
2.14.4 How do I manage a specific application using Manage apps?...............................................................................52
2.15 Does my phone come with Security Guard?.............................................................................................................53
2.16 Does my phone support the blacklist function of Security Guard?...........................................................................53
2.17 How do I configure the weather settings?.................................................................................................................53
2.18 Can I synchronize my phone's date and time with the network? ..............................................................................54
2.19 Can I use my phone as a USB flash drive?...............................................................................................................54

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2.20 How do I free up the internal storage space?............................................................................................................54
2.21 How can I adjust the screen brightness? ...................................................................................................................55
2.22 Does my phone have key backlight? ........................................................................................................................55
2.23 How do I turn on or off airplane mode?....................................................................................................................55
2.24 How do I restore my phone to its factory settings?...................................................................................................55
2.25 How do I enable or disable safe mode? ....................................................................................................................55
2.26 Does my phone support HDMI?...............................................................................................................................55
2.27 Does my phone support TV-out? ..............................................................................................................................56
2.28 Does my phone support OTG? .................................................................................................................................56
2.29 What can I tell from the status indicator? .................................................................................................................56
3 Others ............................................................................................................................................57
3.1 Does my phone support the quick calling function when the screen is turned off?....................................................57
3.2 Does the phone support scheduled power-on and power-off? ....................................................................................57
3.3 How do I save battery power? ....................................................................................................................................57
3.4 How long does the battery stand if I keep using a certain function? ..........................................................................57
3.5 How do I reduce my mobile data usage?....................................................................................................................58
3.6 What can I do if my phone runs slowly? ....................................................................................................................58
3.7 Can I set my customized wallpaper not to stretch?.....................................................................................................58
3.8 How do I enter recovery mode and restore my phone to its factory settings? ............................................................58
3.9 Can I scan a QR code using my phone?......................................................................................................................58
3.10 Does my phone support 3D acceleration?.................................................................................................................59
3.11 Can I remove the battery? Will configuring my phone to automatically set the date and time generate data traffic?
..........................................................................................................................................................................................59
3.12 Can I use my phone for recording?...........................................................................................................................59
3.13 Does my phone come with a protective film?...........................................................................................................59
3.14 Does my phone support mobile TV? ........................................................................................................................59
3.15 Can I browse or edit Word, Excel, PPT, and PDF files on my phone? .....................................................................59
3.16 What is the default installation location for applications? Can I change this location?............................................59
3.17 Does the phone support App2SD? How do I move an installed application to the microSD card?..........................60
3.18 How do I check the available space in my phone storage and microSD card?.........................................................60
3.19 What can I do if my phone can stand by properly, but the screen cannot be turned on? ..........................................60

HUAWEI ALE-L04 Smartphone FAQs
1 Basics
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1 Basics
1.1 Can I use 4G networks with my phone?
Yes. Your phone is a 4G phone, which can be used on 4G networks.
1.2 Color schemes
Phone colors: black, white, and gold
Standard version: black, white, and gold
External model
HUAWEI ALE-L04
Version name
American version
Version classification
Standard
Phone color
Black, white
RAM/ROM
2 GB/16 GB
Single SIM card/Dual SIM cards
Dual card dual standby single pass

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1.3 Your phone at a glance
Menu:
Touch to display an option menu.
Touch and hold to display the list of recently used applications.
Home:
Touch to return to the home screen.
Return:
Touch to return to the previous screen or exit the current application.
When you are entering text, touch to hide the onscreen keyboard.

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1.4 Installation
Do not insert or remove a SIM card when your phone is turned on.
Please exercise caution when using the SIM ejector pin to avoid hurting your fingers or damaging
your phone. Store your pin in a safe place out of the reach of children to prevent them from
swallowing it or injuring themselves by accident.
1.5 Home screens
1.5.1 How do I add or delete a home screen?
Pinch two fingers together to display the home screen thumbnails. You can then add or delete
a home screen.