Huawei ALE-L04 Dimensions

HUAWEI ALE-L04 Smartphone FAQs
Issue
01
Date
2015-04-20
HUAWEI TECHNOLOGIES CO., LTD.

i/67
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Changed section
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Date
Author
01
N/A
Finished the hotline FAQs for the ALE-L04
general version.
2015-04-20

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Contents
1 Basics ...............................................................................................................................................1
1.1 Can I use 4G networks with my phone? .......................................................................................................................1
1.2 Color schemes...............................................................................................................................................................1
1.3 Your phone at a glance..................................................................................................................................................2
1.4 Installation ....................................................................................................................................................................3
1.5 Home screens................................................................................................................................................................3
1.5.1 How do I add or delete a home screen? .....................................................................................................................3
1.5.2 How does my phone's main menu look like?.............................................................................................................5
1.5.3 How do I edit the main menu?...................................................................................................................................6
1.5.4 How do I switch between 2D and 3D home screens?................................................................................................6
1.5.5 How do I add a shortcut for an application to a home screen? ..................................................................................6
1.6 Contacts........................................................................................................................................................................7
1.6.1 How do I create a contact and assign a photo to the contact?....................................................................................7
1.6.2 How do I import or export contacts? .........................................................................................................................9
1.6.3 How many contacts can my phone save?.................................................................................................................10
1.6.4 How do I add a contact to a contact group?.............................................................................................................10
1.7 Text messaging ...........................................................................................................................................................13
1.7.1 How do I change the input method when editing a text message?...........................................................................13
1.7.2 How do I lock a text message in a conversation? How do I delete one or more conversions and text messages? ..13
1.7.3 How do I forward a text message or send a text message to multiple recipients? ...................................................14
1.7.4 How many Chinese and English characters can be contained in a text message? ...................................................14
1.7.5 How many text messages can be saved on my phone?............................................................................................14
1.7.6 How do I set the SMS center number? ....................................................................................................................16
1.8 Calls............................................................................................................................................................................16
1.8.1 Can I record a call? Where is the recording saved?.................................................................................................16
1.8.2 How do I switch between calls or merge two calls to have a conference call?........................................................16
1.8.3 What will my phone play when one card is being used for a call and other receives a call?...................................17
1.9 Multimedia messaging................................................................................................................................................17
1.9.1 How do I send a multimedia message?....................................................................................................................17
1.9.2 What can I do if I can't send or receive multimedia messages?...............................................................................18
1.9.3 Is there any restriction on the size, format, or resolution of the file to be attached to a multimedia message? .......18
1.9.4 Where are the multimedia message attachments saved?..........................................................................................18
1.10 Music........................................................................................................................................................................19

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1.10.1 How are my songs sorted?.....................................................................................................................................19
1.10.2 How do I create a playlist? ....................................................................................................................................19
1.10.3 What playback modes does my phone support? ....................................................................................................19
1.10.4 How do I play songs in the background, exit Music, and view the lyrics when a song is playing?.......................19
1.11 Camera......................................................................................................................................................................19
1.11.1 If my phone has no microSD card installed, can I take photos or videos?.............................................................19
1.11.2 Why can't I open some photos or videos on my phone? ........................................................................................20
1.11.3 Where are my photos and videos saved by default? Can I change the save location? ...........................................20
1.11.4 How do I edit a photo or video or add a photo frame?...........................................................................................20
1.11.5 Does my phone support HD videos?......................................................................................................................20
1.11.6 Can I disable the shutter sound? ............................................................................................................................20
1.11.7 How do I toggle between the front and rear cameras?...........................................................................................20
1.11.8 What video formats and sizes does my phone support?.........................................................................................21
1.11.9 What photo formats and sizes does my phone support? ........................................................................................21
1.12 Streaming media.......................................................................................................................................................21
1.12.1 Does the phone support flashlight?........................................................................................................................21
1.12.2 Will my phone stop playing streaming media when a call comes in? If yes, will it resume playing when the call
ends?.................................................................................................................................................................................21
1.12.3 Why can't my phone play some streaming media?................................................................................................21
1.12.4 What might cause poor quality of online streaming media played on my phone?.................................................21
1.13 Bluetooth ..................................................................................................................................................................22
1.13.1 Does my phone support Bluetooth headsets? ........................................................................................................22
1.13.2 Can I connect my phone to a Bluetooth USB keyboard or mouse?.......................................................................22
1.13.3 What files can be transmitted using Bluetooth?.....................................................................................................22
1.13.4 How do I send a file using Bluetooth?...................................................................................................................22
1.13.5 Why can't my phone be discovered by other Bluetooth devices? ..........................................................................23
1.13.6 What is the Bluetooth working range?...................................................................................................................25
1.13.7 Why can't I pair my phone with other Bluetooth devices? ....................................................................................25
1.13.8 Can my computer use my phone's data connection through Bluetooth?................................................................25
1.14 GPS navigation.........................................................................................................................................................26
1.14.1 Does my phone support offline navigation? If yes, do I need to install an offline navigation application?...........26
1.14.2 Does the phone support Google Maps? .................................................................................................................26
1.14.3 What navigation application does my phone come with?......................................................................................26
1.14.4 What can I do if the navigation application experiences data loss or the license file or activation code is lost?...26
1.14.5 What can I do if the navigation application on my phone cannot receive signals from GPS satellites?................26
1.15 Does my phone support FM radio? If yes, how do I save my favorite channels?.....................................................26
1.16 Can I download themes to my phone? Does my phone support live wallpapers? ....................................................27
1.17 Does my phone support video calls or video chats? .................................................................................................27
1.18 How do I take a screenshot? .....................................................................................................................................27
1.19 Does my phone support flash playback? If no, can I install a third-party flash player for flash playback?..............27
1.20 List of microSD card compatibility tests ..................................................................................................................28
2 Common settings.........................................................................................................................29

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2.1 Email...........................................................................................................................................................................29
2.1.1 How do I configure email settings? .........................................................................................................................29
2.1.2 Can I view emails when no Internet connection is available on my phone?............................................................34
2.1.3 How do I log in to my Gmail account?....................................................................................................................34
2.1.4 How do I synchronize contacts and calendar events?..............................................................................................34
2.2 Wi-Fi settings..............................................................................................................................................................34
2.2.1 How do I connect my phone to a Wi-Fi network? ...................................................................................................34
2.2.2 What Wi-Fi protocols does my phone support?.......................................................................................................36
2.2.3 Why can't I open web pages sometimes over a Wi-Fi connection? .........................................................................36
2.2.4 What can I do if I have turned on Wi-Fi on my phone, but it cannot detect signals from Wi-Fi hotspots? .............36
2.2.5 How do I know whether my phone is using its mobile data connection or a Wi-Fi connection to access the Internet?
..........................................................................................................................................................................................37
2.2.6 Why can't I connect to a Wi-Fi hotspot?..................................................................................................................37
2.2.7 What can I do if my phone's Wi-Fi connection automatically disconnects after the screen times out?...................37
2.3 Can I use my phone as a mobile Wi-Fi hotspot and access the Internet from another device using my phone's data
connection?.......................................................................................................................................................................37
2.4 How do I connect my phone to a Wi-Fi hotspot with a static IP address to access the Internet?................................39
2.5 How do I set my phone to work as a modem and to provide Internet access for computers? ....................................40
2.6 Tone settings ...............................................................................................................................................................41
2.6.1 How do I set the phone ringtone? ............................................................................................................................41
2.6.2 How do I turn on or turn off vibration for incoming calls and messages?...............................................................41
2.6.3 How do I set a custom audio file as the ringtone or notification tone?....................................................................41
2.6.4 Can I set a ringtone for a contact group? .................................................................................................................41
2.6.5 How do I disable touch sounds? ..............................................................................................................................41
2.7 Languages and keyboards...........................................................................................................................................41
2.7.1 How do I change the system language?...................................................................................................................41
2.7.2 What can I do if I can't use a newly installed text input method?............................................................................41
2.7.3 How do I change the system font size?....................................................................................................................41
2.7.4 Can I change the system font style?.........................................................................................................................42
2.7.5 What text input methods does my phone come with?..............................................................................................42
2.7.6 How do I switch to the stroke input method? ..........................................................................................................42
2.7.7 How do I disable key press vibration?.....................................................................................................................42
2.8 Internet access.............................................................................................................................................................42
2.8.1 How do I set a SIM card as the primary SIM card and the other as the secondary one? .........................................42
2.8.2 How do I clear my browser's cache and browsing history? .....................................................................................42
2.8.3 How do I view a web page in full screen or save a web page to bookmarks? .........................................................42
2.8.4 Can I log in to my email account using the browser on my phone? ........................................................................43
2.8.5 Can I log in to my online bank account from my phone?........................................................................................43
2.8.6 How do I save an image from a web page? .............................................................................................................43
2.8.7 How do I set the home page?...................................................................................................................................43
2.8.8 How do I save a web page? .....................................................................................................................................43
2.8.9 What can I do if my phone fails to access the Internet?...........................................................................................43

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2.8.10 How do I turn on or off the mobile network? ........................................................................................................43
2.8.11 How do I view my phone's data service status or disable the data service?...........................................................44
2.8.12 Are there any restrictions on the data service?.......................................................................................................44
2.8.13 What is a VPN? How do I configure the VPN settings?........................................................................................44
2.9 Screen lock .................................................................................................................................................................45
2.9.1 How do I set a screen unlock PIN?..........................................................................................................................45
2.9.2 How do I set a screen unlock pattern? .....................................................................................................................45
2.9.3 How many times can I try the screen unlock pattern before my phone becomes permanently locked? Can I unlock
the phone by sending an email from my Gmail? ..............................................................................................................46
2.9.4 How do I lock and unlock the screen?.....................................................................................................................46
2.10 Alarm ........................................................................................................................................................................46
2.10.1 How do I add and remove an alarm? .....................................................................................................................46
2.10.2 Will the alarms go off when my phone is powered off? ........................................................................................46
2.11 Applications ..............................................................................................................................................................47
2.11.1 What application formats does my phone support? Is JAVA supported? ...............................................................47
2.11.2 How do I download third-party applications?........................................................................................................47
2.11.3 Can I change the default installation location for applications?.............................................................................47
2.11.4 How do I install, manage, and uninstall applications?...........................................................................................47
2.11.5 What can I do if I can't install an application? .......................................................................................................49
2.11.6 Can I take photos using audio control? If no, can I install an application for using audio control?.......................49
2.11.7 Does my phone provide the AirSharing function? If no, can I install an application for using this function?.......49
2.12 Third-party applications............................................................................................................................................49
2.12.1 Can I install third-party applications to a microSD card? If so, will running these third-party applications take up
my phone's storage?..........................................................................................................................................................49
2.12.2 Does my phone support online banking transitions? .............................................................................................49
2.13 Backup and restoration .............................................................................................................................................49
2.13.1 How do I back up and restore contacts? ................................................................................................................49
2.13.2 Can I back up my contact groups?.........................................................................................................................50
2.13.3 What data can be backed up on my phone?...........................................................................................................51
2.13.4 What data can be restored on my phone?...............................................................................................................51
2.13.5 Does my phone support cloud services?................................................................................................................51
2.13.6 Does my phone support cloud backup and restoration?.........................................................................................51
2.14 Manage apps.............................................................................................................................................................51
2.14.1 What can Manage apps do? ...................................................................................................................................51
2.14.2 How do I access Manage apps? .............................................................................................................................51
2.14.3 What does the Manage apps screen look like?.......................................................................................................51
2.14.4 How do I manage a specific application using Manage apps?...............................................................................52
2.15 Does my phone come with Security Guard?.............................................................................................................53
2.16 Does my phone support the blacklist function of Security Guard?...........................................................................53
2.17 How do I configure the weather settings?.................................................................................................................53
2.18 Can I synchronize my phone's date and time with the network? ..............................................................................54
2.19 Can I use my phone as a USB flash drive?...............................................................................................................54

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2.20 How do I free up the internal storage space?............................................................................................................54
2.21 How can I adjust the screen brightness? ...................................................................................................................55
2.22 Does my phone have key backlight? ........................................................................................................................55
2.23 How do I turn on or off airplane mode?....................................................................................................................55
2.24 How do I restore my phone to its factory settings?...................................................................................................55
2.25 How do I enable or disable safe mode? ....................................................................................................................55
2.26 Does my phone support HDMI?...............................................................................................................................55
2.27 Does my phone support TV-out? ..............................................................................................................................56
2.28 Does my phone support OTG? .................................................................................................................................56
2.29 What can I tell from the status indicator? .................................................................................................................56
3 Others ............................................................................................................................................57
3.1 Does my phone support the quick calling function when the screen is turned off?....................................................57
3.2 Does the phone support scheduled power-on and power-off? ....................................................................................57
3.3 How do I save battery power? ....................................................................................................................................57
3.4 How long does the battery stand if I keep using a certain function? ..........................................................................57
3.5 How do I reduce my mobile data usage?....................................................................................................................58
3.6 What can I do if my phone runs slowly? ....................................................................................................................58
3.7 Can I set my customized wallpaper not to stretch?.....................................................................................................58
3.8 How do I enter recovery mode and restore my phone to its factory settings? ............................................................58
3.9 Can I scan a QR code using my phone?......................................................................................................................58
3.10 Does my phone support 3D acceleration?.................................................................................................................59
3.11 Can I remove the battery? Will configuring my phone to automatically set the date and time generate data traffic?
..........................................................................................................................................................................................59
3.12 Can I use my phone for recording?...........................................................................................................................59
3.13 Does my phone come with a protective film?...........................................................................................................59
3.14 Does my phone support mobile TV? ........................................................................................................................59
3.15 Can I browse or edit Word, Excel, PPT, and PDF files on my phone? .....................................................................59
3.16 What is the default installation location for applications? Can I change this location?............................................59
3.17 Does the phone support App2SD? How do I move an installed application to the microSD card?..........................60
3.18 How do I check the available space in my phone storage and microSD card?.........................................................60
3.19 What can I do if my phone can stand by properly, but the screen cannot be turned on? ..........................................60

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1 Basics
1.1 Can I use 4G networks with my phone?
Yes. Your phone is a 4G phone, which can be used on 4G networks.
1.2 Color schemes
Phone colors: black, white, and gold
Standard version: black, white, and gold
External model
HUAWEI ALE-L04
Version name
American version
Version classification
Standard
Phone color
Black, white
RAM/ROM
2 GB/16 GB
Single SIM card/Dual SIM cards
Dual card dual standby single pass

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1.3 Your phone at a glance
Menu:
Touch to display an option menu.
Touch and hold to display the list of recently used applications.
Home:
Touch to return to the home screen.
Return:
Touch to return to the previous screen or exit the current application.
When you are entering text, touch to hide the onscreen keyboard.

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1.4 Installation
Do not insert or remove a SIM card when your phone is turned on.
Please exercise caution when using the SIM ejector pin to avoid hurting your fingers or damaging
your phone. Store your pin in a safe place out of the reach of children to prevent them from
swallowing it or injuring themselves by accident.
1.5 Home screens
1.5.1 How do I add or delete a home screen?
Pinch two fingers together to display the home screen thumbnails. You can then add or delete
a home screen.

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You can have nine home screens at most.
Only blank home screens can be deleted.
Delete
Add

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1.5.2 How does my phone's main menu look like?

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1.5.3 How do I edit the main menu?
1.5.4 How do I switch between 2D and 3D home screens?
Your phone does not support 3D home screens.
1.5.5 How do I add a shortcut for an application to a home screen?
On the home screen, touch and hold a blank area to enter editing mode. Touch Widgets.
Choose a widget from the widget list at the bottom of the screen and drag it to a home screen
thumbnail. Then, press the home button.

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If the home screen doesn't have enough space, your phone will automatically create a home screen to the
original's right and place the widget on the new home screen.
1.6 Contacts
1.6.1 How do I create a contact and assign a photo to the contact?
1. Creating a contact
On the home screen, touch to go to Contacts.
Touch or to display the contact editing screen,
touch to select a save mode, enter the contact details, and
touch to save the contact.

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Touch when the contact is already in your contacts list.
Touch when the contact is not in your contacts list.
2. Assigning a photo to a contact
You cannot assign a photo to a contact saved to the SIM card.
Method 1: Go to Contacts and touch a contact. On the contact editing screen, touch
to take a photo or choose a photo from the gallery.
Method 2: Go to Contacts and touch next to a contact. On the contact details
screen, touch to take a photo or choose a photo from the gallery.

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1.6.2 How do I import or export contacts?
On the home screen, touch .
Touch then Import/Export and choose an import or export mode.

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1.6.3 How many contacts can my phone save?
You can save 2000 or more contacts in your phone's internal storage. How many contacts can
the SIM card save depends on the SIM card.
1.6.4 How do I add a contact to a contact group?
On the home screen, touch .
Use either of the following methods:
Method 1: Touch a contact. On the contact editing screen, touch Join group and select a
group.

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Method 2: Touch Group, choose a group, and touch +at the bottom of the screen to add the
contact.

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Only contacts saved to your phone's internal storage can be added to a group.
1.7 Text messaging
1.7.1 How do I change the input method when editing a text
message?
Create a text message and touch the text field to bring up the onscreen keyboard. The default
input method is Huawei Swype. Swipe down on the screen to open the status bar, touch
, and select an input method.
1.7.2 How do I lock a text message in a conversation? How do I
delete one or more conversions and text messages?
In Messaging, touch a conversation to display all messages in the conversation. Touch and
hold the message you want to lock. Choose Menu. From the displayed option menu, choose
Lock.