Huawei Ascend Mate 7 Installation guide

Huawei Mate7 Smartphone
FAQs
Issue 01
Date 2014-09-04
H
UAWEI
T
ECHNOLOGIES
C
O
.,
L
TD
.

Issue 01 (2014-09-04) Huawei
Proprietary and Confidential
Copyright © Huawei Technologies Co., Ltd.
i
Copyright © Huawei Technologies Co., Ltd. 2014. All rights reserved.
No part of this document may be reproduced or transmitted in any form or by any means without prior
written consent of Huawei Technologies Co., Ltd.
Trademarks and Permissions
and other Huawei trademarks are trademarks of Huawei Technologies Co., Ltd.
All other trademarks and trade names mentioned in this document are the property of their respective
holders.
Notice
The purchased products, services and features are stipulated by the contract made between Huawei and
the customer. All or part of the products, services and features described in this document may not be
within the purchase scope or the usage scope. Unless otherwise specified in the contract, all statements,
information, and recommendations in this document are provided "AS IS" without warranties, guarantees or
representations of any kind, either express or implied.
The information in this document is subject to change without notice. Every effort has been made in the
preparation of this document to ensure accuracy of the contents, but all statements, information, and
recommendations in this document do not constitute a warranty of any kind, express or implied.
Huawei Technologies Co., Ltd.
Address: Huawei Industrial Base
Bantian, Longgang
Shenzhen 518129
People's Republic of China
Website: http://www.huawei.com
Email: [e-mail]
Tel: [phone]

Huawei Mate7 Smartphone
FAQs About This Document
Issue 01 (2014-09-04) Huawei
Proprietary and Confidential
Copyright © Huawei Technologies Co., Ltd.
ii
About This Document
This document is intended for Android smartphone service representatives and consumers.

Huawei Mate7 Smartphone
FAQs Contents
Issue 01 (2014-09-04) Huawei
Proprietary and Confidential
Copyright © Huawei Technologies Co., Ltd.
iii
Contents
About This Document ............................................................................................................... ii
1 Hardware and installation ...................................................................................................... 1
1.1 What can I do if my phone runs out of power quickly?................................................................................................ 1
1.2 How do I tell that my phone is fully charged? .............................................................................................................. 2
1.3 What can I do if my phone can't properly display the battery level? ............................................................................ 2
1.4 What can I do if my phone fails to be charged?............................................................................................................ 2
2 Screen and display ................................................................................................................... 3
2.1 What can I do if I forget the screen unlock password or pattern?................................................................................. 3
2.2 What can I do if the touchscreen doesn't work?............................................................................................................ 3
2.3 Why does the screen automatically turn off?................................................................................................................ 4
2.4 Why does my wallpaper automatically scroll when I switch between different home screens?................................... 4
2.5 What can I do if the switch shortcuts are hidden? ........................................................................................................ 5
2.6 How do I change the system font style and size? ......................................................................................................... 6
2.7 What can I do if my phone's tilt sensor fails to work properly?.................................................................................... 6
3 System settings and update .................................................................................................... 7
3.1 What can I do if my phone can't properly power on? ................................................................................................... 7
3.2 What can I do if my phone breaks down?..................................................................................................................... 7
3.3 What can I do if my phone automatically powers off or restarts?................................................................................. 8
3.4 What can I do if my phone can't receive signals? ......................................................................................................... 8
3.5 What can I do if my phone generates excessive heat? .................................................................................................. 9
3.6 How do I update my phone? ......................................................................................................................................... 9
3.7 What can I do if my phone update fails? .................................................................................................................... 10
3.8 What can I do if my phone runs slowly? .................................................................................................................... 11
3.9 What data will be erased if I restore my phone to its factory settings?....................................................................... 13
3.10 How do I exit safe mode? ......................................................................................................................................... 13
Network and data transmission ........................................................................................... 1
4.1 How do I turn on and off a 4G network? .................................................................................................................... 14
4.2 What can I do if my phone can't find a 4G network after I turned it on?.................................................................... 14
4.3 Where can I view the 4G traffic?................................................................................................................................ 14
4.4 What can I do if I can't access the Internet after my data service is turned on?.......................................................... 15
4.5 What can I do if my mobile data connection constantly disconnects?........................................................................ 15

Huawei Mate7 Smartphone
FAQs Contents
Issue 01 (2014-09-04) Huawei
Proprietary and Confidential
Copyright © Huawei Technologies Co., Ltd.
iv
4.6 How do I save my data traffic? ................................................................................................................................... 16
4.7 Can I surf the Internet during a call? .......................................................................................................................... 19
4.8 What can I do if I can't connect to a Wi-Fi hotspot?................................................................................................... 19
4.9 What can I do if my Wi-Fi connection constantly disconnects? ................................................................................. 20
4.10 What can I do if my phone can't find any available Wi-Fi network after I turn on Wi-Fi?....................................... 21
4.11 How do I copy files from my phone to a computer?................................................................................................. 21
4.12 What can I do if my phone cannot be detected by other Bluetooth devices?............................................................ 21
4.13 Why can't I transfer files to another Bluetooth device that I've already paired with?............................................... 22
5 Applications ............................................................................................................................ 23
5.1 How do I uninstall pre-installed applications?............................................................................................................ 23
5.2 How do I download third-party applications?............................................................................................................. 23
5.3 What can I do if my phone can't install a third-party application? ............................................................................. 24
5.4 What can I do if third-party applications close unexpectedly? ................................................................................... 24
5.5 How do I forbid some third-party applications from running at phone startup?......................................................... 25
5.6 How do I close background applications? .................................................................................................................. 26
5.7 What can I do if the weather information displayed on my phone is inaccurate?....................................................... 26
5.8 Is there any restriction on the email attachment size?................................................................................................. 27
6 Calls and contacts ................................................................................................................... 28
6.1 How do I record an ongoing call?............................................................................................................................... 28
6.2 What can I do if the screen is still off after I move my phone away from my ear? .................................................... 28
6.3 What can I do if the call volume is small or the call sound is unclear? ...................................................................... 28
6.4 How do I delete call records? ..................................................................................................................................... 29
6.5 What can I do if my ringtone automatically restores to the default one after I change it?.......................................... 30
6.6 Can I delete the native tones? ..................................................................................................................................... 30
6.7 How do I assign a unique ringtone for a contact?....................................................................................................... 30
6.8 How do I assign a photo to a contact? ........................................................................................................................ 31
6.9 What can I do if my phone can't display contacts saved in the SIM card? ................................................................. 32
6.10 Why is the number of contacts saved to the SIM card less than the number of contacts copied from my phone? ... 33
7 Messaging and texting ........................................................................................................... 3
7.1 What can I do if I can't receive or send messages? ..................................................................................................... 34
7.2 Is there any restriction on the multimedia message attachment size?......................................................................... 34
7.3 How do I save messages as drafts? ............................................................................................................................. 34
7.4 Can I change the message font size?........................................................................................................................... 35
7.5 Can I restore deleted messages? ................................................................................................................................. 35
7.6 How do I disable the vibration on keypress for the Huawei input method? ............................................................... 35
8 Camera, music, and video ..................................................................................................... 37
8.1 Can I disable the shutter sound? ................................................................................................................................. 37
8.2 How do I set the microSD card as my default save location for photos and videos?.................................................. 37
8.3 What can I do if I can't use the flash? ......................................................................................................................... 37
8.4 Why can't my phone open some images, audio clips, or videos? ............................................................................... 38

Huawei Mate7 Smartphone
FAQs Contents
Issue 01 (2014-09-04) Huawei
Proprietary and Confidential
Copyright © Huawei Technologies Co., Ltd.
v
8.5 What can I do if my phone can't play online music or videos?................................................................................... 38
8.6 What can I do if my phone experiences lags when playing online music or videos? ................................................. 39
8.7 What can I do if my phone's music playback volume is small?.................................................................................. 40
8.8 How do I view the lyrics of a song when the song is playing? ................................................................................... 40
9 Storage and file management ............................................................................................... 1
9.1 Why is my phone's actual available storage less than the advertised storage? ........................................................... 41
9.2 What can I do if my phone does not have sufficient storage?..................................................................................... 41
9.3 Where are my files saved by default? ......................................................................................................................... 42
9.4 What can I do if my phone can't detect the inserted microSD card?........................................................................... 42
9.5 What can I do if my data is lost after I remove the microSD card? ............................................................................ 43
9.6 Can I restore deleted files?.......................................................................................................................................... 43
10 Location navigation ..............................................................................................................
10.1 Will it result in any charges if I use my navigation application? .............................................................................. 44
10.2 What can I do if my navigation application is slow in positioning or experience positioning failure?..................... 44
10.3 What can I do if the positioning and navigation information displayed on my phone is inaccurate? ....................... 44
11 Product specifications and components ............................................................................ 6
12 Others ..................................................................................................................................... 7

Huawei Mate7 Smartphone
FAQs 1 Hardware and installation
Issue 01 (2014-09-04) Huawei
Proprietary and Confidential
Copyright © Huawei Technologies Co., Ltd.
1
1 Hardware and installation
1.1 What can I do if my phone runs out of power quickly?
Turn on power saving mode. Go to Settings, touch Power saving, and select Smart or
Ultra, or under Details, turn off background power-intensive applications.
Close applications not in use.
Turn off the screen when your phone is not in use.
Reduce the screen timeout period.
Reduce the screen brightness.
Reduce the volume.
Turn off your data service, Bluetooth, Wi-Fi, or GPS when you do not need them.
Turn off your 4G network when you do not need it or the network is not available.
If your phone's standby time becomes significantly shorter than usual, contact Huawei
technical support or take your phone to an authorized Huawei service center.
Huawei releases updates at its official website from time to time. For better user experience,
use the online update feature to update your phone.

Huawei Mate7 Smartphone
FAQs 1 Hardware and installation
Issue 01 (2014-09-04) Huawei
Proprietary and Confidential
Copyright © Huawei Technologies Co., Ltd.
2
The figures are for your reference only. The actual screens may vary.
1.2 How do I tell that my phone is fully charged?
If you are charging your phone when it is powered on, press the power button to turn on
the screen. If the battery icon on the status bar becomes , or "Charged" is displayed
on the lock screen, your phone is fully charged.
If you are charging your phone when it is powered off, press the power button to turn on
the screen. If the charging indicator becomes 100%, your phone is fully charged.
1.3 What can I do if my phone can't properly display the
battery level?
Restart your phone or back up important data and restore your phone to its factory settings.
If the problem persists, contact Huawei technical support or take your phone to an authorized
Huawei service center.
1. What can I do if my phone fails to be charged?
If the battery power is completely used up:
If the battery is over-discharged, the battery will be locked to protect itself. Connect your
phone to the charger and wait for a while.
If the battery power is not completely used up:
Use the original charger provided with your phone. If the charging failure occurs when
you use the original charger, replace the USB cable or power socket.
If the problem persists, restart your phone and try again.
If your phone is overheating:
Your phone adopts an over temperature protection design that disables charging if your
phone is overheating.
Do not play games, watch videos, or use other power-intensive applications while
charging. It is recommended that you clear background applications from time to time.
If the problem persists, contact Huawei technical support or take your phone to an authorized
Huawei service center.

Huawei Mate7 Smartphone
FAQs 2 Screen and display
Issue 01 (2014-09-04) Huawei
Proprietary and Confidential
Copyright © Huawei Technologies Co., Ltd.
3
2 Screen and display
2.1 What can I do if I forget the screen unlock password or
pattern?
You can solve this problem by reformatting your phone. Reformatting your phone erases all
user data from your phone.
Reformatting using a microSD card:
1. Download the software package corresponding to your phone model from
http://consumer.huawei.com.
2. Copy the dload folder in the software package to a microSD card's root directory.
3. Power off your phone and insert the microSD card into your phone. Then,
simultaneously press and hold the power, volume up, and volume down buttons to enter
reformatting mode.
Your phone will be reformatted and restored to its factory settings.
If your phone can't be reformatted, contact Huawei technical support or take your phone to an
authorized Huawei service center.
2.2 What can I do if the touchscreen doesn't work?
If this happens when there is water or oil on your hand or the touchscreen:
Use a dry cloth to wipe your hand and the screen.
Press the power button consecutively twice to restart the screen to let it automatically
calibrate.
If this happens when the phone is charging through an in-car charger or non-standard
charger:
In-car or non-standard chargers may cause touchscreen failure. Use the charger that
comes with your phone for charging.
If the problem persists, contact Huawei technical support or take your phone to an authorized
Huawei service center.

Huawei Mate7 Smartphone
FAQs 2 Screen and display
Issue 01 (2014-09-04) Huawei
Proprietary and Confidential
Copyright © Huawei Technologies Co., Ltd.
4
2.3 Why does the screen automatically turn off?
If this happens during a call:
This is normal. Your phone has a proximity sensor that's installed near the earpiece.
When your ear or other object triggers the proximity sensor, the screen automatically
turns off. The screen turns back on when the object blocking the proximity sensor is
moved away.
Do not block the area around the earpiece with the phone cover or other objects.
If this happens when a third-party application is running:
The application may not be compatible with your phone. Uninstall the application in
question. If the problem persists, back up important data and restore your phone to its
factory settings.
If this happens when you are running multiple applications simultaneously:
On the Phone Manager screen, touch Phone accelerator, and follow the onscreen
instructions to close applications not in use.
The figures are for your reference only. The actual screens may vary.
2. Why does my wallpaper automatically scroll when I
switch between different home screens?
When you set a picture as the wallpaper, two options are available:
Scrolling wallpaper: The wallpaper will scroll along with the home screen.
Fixed wallpaper: The wallpaper will not scroll along with the home screen.

Huawei Mate7 Smartphone
FAQs 2 Screen and display
Issue 01 (2014-09-04) Huawei
Proprietary and Confidential
Copyright © Huawei Technologies Co., Ltd.
5
The figures are for your reference only. The actual screens may vary.
2.5 What can I do if the switch shortcuts are hidden?
If your phone is in ultra power saving mode, the shortcuts in the drop-down list will be
hidden.
On the ultra power saving mode screen, touch Exit to turn off ultra power saving mode.

Huawei Mate7 Smartphone
FAQs 2 Screen and display
Issue 01 (2014-09-04) Huawei
Proprietary and Confidential
Copyright © Huawei Technologies Co., Ltd.
6
The figures are for your reference only. The actual screens may vary.
2.6 How do I change the system font style and size?
Download a third-party application to change the system font.
To change the system font size, go to the Settings screen and touch Display > Font size.
Choose a font size from the displayed option menu.
The figures are for your reference only. The actual screens may vary.
2.7 What can I do if my phone's tilt sensor fails to work
properly?
If this happens when you are using a third-party application, check whether the
application is tilt sensor-based.
Your phone's tilt sensor may fail to work if certain system files are deleted.
Back up important data and restore your phone to its factory settings or update your
phone.

Huawei Mate7 Smartphone
FAQs 3 System settings and update
Issue 01 (2014-09-04) Huawei
Proprietary and Confidential
Copyright © Huawei Technologies Co., Ltd.
7
3 System settings and update
3.1 What can I do if my phone can't properly power on?
If you are using the phone for the first time:
Charge your phone for about half an hour before powering it on.
When your phone powers on for the first time, the system needs to be initialized, which
may take a while. Please wait patiently.
If you just restored your phone to its factory settings or updated it:
Please wait patiently because the system needs to be initialized, which may take a while.
If the screen freezes, press and hold the power button for 10 seconds or more to forcibly
restart your phone.
If your phone powers off during normal use and can't power on again:
The battery level may be too low. Charge your phone for a while and try again.
If the problem persists:
Contact Huawei technical support or take your phone to an authorized Huawei service
center.
Huawei releases updates at its official website from time to time. For better user experience,
use the online update feature to update your phone.
3.2 What can I do if my phone breaks down?
Press and hold the power button, and choose Restart from the displayed option menu.
If no option menu is displayed, press and hold the power button for 10 seconds or more
to forcibly restart your phone.
If your phone breaks down when you are using a third-party application, the application
may not be compatible with your phone.
Restart your phone and uninstall the application.
If the problem persists, back up important data and restore your phone to its factory
settings.
If your phone can't work at all, forcibly update it.
Download the update package for your phone from http://consumer.huawei.com and
follow the update guide in the update package to update your phone.

Huawei Mate7 Smartphone
FAQs 3 System settings and update
Issue 01 (2014-09-04) Huawei
Proprietary and Confidential
Copyright © Huawei Technologies Co., Ltd.
8
If the problem persists, contact Huawei technical support or take your phone to an
authorized Huawei service center.
Huawei releases updates at its official website from time to time. For better user experience,
use the online update feature to update your phone.
3.3 What can I do if my phone automatically powers off or
restarts?
Check whether the battery level is too low. If yes, charge your phone.
If not, the battery may not be properly connected to your phone.
Remove the battery, use cotton dipped in alcohol to wipe the contacts on the battery and
phone, reinstall the battery, and power on your phone again.
Press and hold the power button, and choose Restart from the displayed option menu.
If no option menu is displayed, press and hold the power button for 10 seconds or more
to forcibly restart your phone.
Some third-party applications may not be compatible with your phone.
Back up important data and restore your phone to its factory settings.
If your phone can't work at all, forcibly update it.
Download the update package for your phone from http://consumer.huawei.com and
follow the update guide in the update package to update your phone.
If the problem persists, contact Huawei technical support or take your phone to an
authorized Huawei service center.
Huawei releases updates at its official website from time to time. For better user experience,
use the online update feature to update your phone.
3. What can I do if my phone can't receive signals?
Your phone may not detect the SIM card. If so, or a similar sign will be displayed
on the status bar.
Make sure your SIM card is properly inserted. For details, see the Quick Start Guide that
comes with your phone.
Make sure your phone supports the SIM card mode. For details, contact your SIM card
vendor.
Your phone may have no reception. If so, or a similar sign will be displayed on the
status bar.
Wait for a while or move your phone to a place with good reception.
You can also try restarting your phone.
If the problem persists, contact Huawei technical support or take your phone to an authorized
Huawei service center.

Huawei Mate7 Smartphone
FAQs 3 System settings and update
Issue 01 (2014-09-04) Huawei
Proprietary and Confidential
Copyright © Huawei Technologies Co., Ltd.
9
3.5 What can I do if my phone generates excessive heat?
Whether your phone generates excessive heat depends on how you use your phone.
If your phone generates excessive heat while charging: It is normal that smartphones
generate heat while charging.
Your phone provides overheat protection for the circuits, making sure the heat will not
make the battery faulty or shorten its life span.
Charge your phone in a cool and dry place.
Do not surf the Internet, play games, watch videos, or use other power-intensive
applications while your phone is charging.
If your phone generates excessive heat while you are playing games: When you play
games, your phone CPU runs at high speeds, which generates a lot of heat.
Huawei phones all passed safety tests. Heat generated during normal use will not incur
safety risks. It is recommended that you close background applications not in use while
you are playing games. Do not play games while your phone is charging.
If your phone generates excessive heat when you are using data services: How much heat
your phone generates when you are using data services depends on the signal reception.
If the reception is poor, your phone may generate excessive heat.
It is recommended that you move your phone to a place with good reception to use data
services. Do not run too many networked applications simultaneously to avoid abrupt
increase of data traffic and heat generated by your phone. Do not surf the Internet in
places with poor reception.
If your phone generates excessive heat during calls: Make calls in places with good
reception. It is recommended that you use a headset for calls.
Huawei releases updates at its official website from time to time. For better user experience,
use the online update feature to update your phone.
3.6 How do I update my phone?
Back up important data, such as your contacts, messages, and call log, before the update.
Online update: Before the update, make sure your phone has Internet access.
Go to the Settings screen, touch Updater, and follow the onscreen instructions.

Huawei Mate7 Smartphone
FAQs 3 System settings and update
Issue 01 (2014-09-04) Huawei
Proprietary and Confidential
Copyright © Huawei Technologies Co., Ltd.
10
Local update: Download the update package from http://consumer.huawei.com and save
the dload folder in the update package to the phone storage's root directory.
Go to the Settings screen, touch Updater > Local update, and follow the onscreen
instructions. For details, see the update guide for the update package.
The figures are for your reference only. The actual screens may vary.
3.7 What can I do if my phone update fails?
Download the update package for your phone model from http://consumer.huawei.com
and reperform the update. For details, see the update guide for the update package.

Huawei Mate7 Smartphone
FAQs 3 System settings and update
Issue 01 (2014-09-04) Huawei
Proprietary and Confidential
Copyright © Huawei Technologies Co., Ltd.
11
It is recommended that you connect your phone to a charger before updating your phone.
Insufficient battery power will result in update failure.
If you are updating your phone using a microSD card, do not remove or insert the
microSD card during the update.
If the update still fails, restart your phone or back up important data and restore your
phone to its factory settings.
If the problem persists, contact Huawei technical support or take your phone to an authorized
Huawei service center.
3.8 What can I do if my phone runs slowly?
On the Phone Manager screen, touch Scan, and follow the onscreen instructions to
optimize your phone.
On the Phone Manager screen, touch Phone accelerator, and follow the onscreen
instructions to close applications not in use.

Huawei Mate7 Smartphone
FAQs 3 System settings and update
Issue 01 (2014-09-04) Huawei
Proprietary and Confidential
Copyright © Huawei Technologies Co., Ltd.
12
On the Phone Manager screen, touch Phone accelerator > Storage cleaner > Smart
scan, and follow the onscreen instructions to perform a smart scan, and clear the
application cache, system trash files, applications you no longer need and their
installation packages, and large files, such as videos and compressed packages.
Restart your phone.
If the problem persists, back up important data and restore your phone to its factory settings.
The figures are for your reference only. The actual screens may vary.

Huawei Mate7 Smartphone
FAQs 3 System settings and update
Issue 01 (2014-09-04) Huawei
Proprietary and Confidential
Copyright © Huawei Technologies Co., Ltd.
13
3.9 What data will be erased if I restore my phone to its
factory settings?
Restoring your phone to its factory settings erases all your personal data from the phone
storage, including your email accounts, system and application settings, and installed
applications.
3.10 How do I exit safe mode?
To exit safe mode, restart your phone.
Your phone enters safe mode if you press and hold the volume down key until the phone
powers on during its startup.
The figures are for your reference only. The actual screens may vary.

Huawei Mate7 Smartphone
FAQs 4 Network and data transmission
Issue 01 (2014-09-04) Huawei
Proprietary and Confidential
Copyright © Huawei Technologies Co., Ltd.
14
Network and data transmission
.1 How do I turn on and off a G network?
Open the notification panel, touch to quickly turn on and off a 4G network.
.2 What can I do if my phone can't find a G network
after I turned it on?
Make sure you are within the 4G network coverage.
Open the notification panel, touch to quickly turn off the 4G network, and touch
again to turn it back on.
Restart your phone.
.3 Where can I view the G traffic?
1. On the home screen, touch Phone Manager.
2. Touch Traffic manager > 4G use to view your used 4G traffic.