Huawei Ascend W1 Installation guide

HUAWEI W1 Smartphone FAQs
HUAWEI W1 Smartphone FAQs
Issu
e
01
Date
2013-2-4
Huawei Device

HUAWEI W1 Smartphone FAQs
Contents
Issue 01 (2013-2-4) Huawei
Proprietary and Confidential
Copyright © Huawei Technologies Co., Ltd..
i
Contents
1 Basic Functions....................................................................................................................1
1.1 Your phone at a glance ..................................................................................................................................... 1
1.2 In what colors is the W1 available?.................................................................................................................. 2
1.3 How can I install the SIM card, microSD card, and battery? ........................................................................... 2
1.4 Start screen ....................................................................................................................................................... 3
1.4.1 What's on the Start screen? ..................................................................................................................... 3
1.4.2 How can I pin a tile? ............................................................................................................................... 4
1.4.3 How can I resize a tile? ........................................................................................................................... 4
1.4.4 Some tiles can be resized to as wide as the screen, but some others can be only half of that at most.
Why? ................................................................................................................................................................ 4
1.5 Microsoft account............................................................................................................................................. 5
1.6 People............................................................................................................................................................... 5
1.6.1 How can I create a contact? .................................................................................................................... 5
1.6.2 How can I pin a contact to the Start screen? ........................................................................................... 5
1.6.3 How can I import contacts from a SIM card? ......................................................................................... 5
1.6.4 How can I export contacts in my phone to a SIM card? ......................................................................... 5
1.6.5 Can I set any song as the ringtone? Can I set a ringtone for a contact group? ........................................ 5
1.6.6 How many contacts can I save to my phone? ......................................................................................... 6
1.6.7 How can I create a contact group? .......................................................................................................... 6
1.7 Messaging ........................................................................................................................................................ 6
1.7.1 How do I switch to the handwriting input method? ................................................................................ 6
1.7.2 How do I delete a message? .................................................................................................................... 6
1.7.3 How do I forward a message, send a message to a group of contacts, or save a message as a draft?..... 6
1.7.4 How do I set the message ringtone and vibration?.................................................................................. 6
1.7.5 How many English and Chinese characters can be contained in a long text message? .......................... 7
1.7.6 How many text messages can be saved on my phone? ........................................................................... 7
1.8 Multimedia Messages....................................................................................................................................... 7
1.8.1 How can I send a multimedia message?.................................................................................................. 7
1.8.2 I cannot send or receive multimedia messages, why? How can I solve this problem? ........................... 7
1.8.3 Is there any restriction on the size, format, or resolution of the file to be attached to a multimedia
message? .......................................................................................................................................................... 8
1.9 Music................................................................................................................................................................ 8
1.9.1 What is the difference between artists, albums, song, and playlists? ...................................................... 8

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1.9.2 What playing modes does your phone support?...................................................................................... 8
1.9.3 How can I play songs in the background, exit music, and view the lyric when the song is playing? ..... 8
1.9.4 How can I delete songs from music? ...................................................................................................... 8
1.10 Camera ........................................................................................................................................................... 9
1.10.1 If my phone has no microSD card installed, can I use it to take photos or record videos? ................... 9
1.10.2 My phone cannot open some photos or videos. Why?.......................................................................... 9
1.10.3 Where are my photos and videos saved? Can I change the save path? ................................................. 9
1.10.4 How can I edit photos and videos? ....................................................................................................... 9
1.10.5 Can my phone play HD videos?............................................................................................................ 9
1.10.6 Can I delete multiple videos simultaneously?....................................................................................... 9
1.10.7 Can I take a photo with a tap on the screen?......................................................................................... 9
1.11 Streaming media........................................................................................................................................... 10
1.11.1 My phone cannot play some streaming media. Why? ......................................................................... 10
1.12 Bluetooth ...................................................................................................................................................... 10
1.12.1 What can I send via Bluetooth?........................................................................................................... 10
1.12.2 How do I send a file via Bluetooth?.................................................................................................... 10
1.12.3 My phone cannot be detected by other Bluetooth devices. Why?....................................................... 10
1.12.4 What is Bluetooth's working range?.................................................................................................... 11
1.12.5 I cannot pair my phone with other Bluetooth devices. Why? ............................................................. 11
1.12.6 What is my phone's Bluetooth name? ................................................................................................. 11
1.13 Email ............................................................................................................................................................ 12
1.13.1 Basic functions.................................................................................................................................... 12
1.13.2 Can I view emails when I do not have Internet connection?............................................................... 12
1.13.3 I cannot log in to my Sina mailbox using my phone. Why? ............................................................... 12
1.14 How can I synchronize contacts and appointments? .................................................................................... 12
1.15 I cannot open People. Why? What can I do?................................................................................................ 12
1.16 GPS navigation............................................................................................................................................. 13
1.16.1 The navigation application on my phone cannot receive signals from GPS satellites. What can I do?
....................................................................................................................................................................... 13
1.16.2 How can I enable GPS? ...................................................................................................................... 13
1.17 Basic function summary............................................................................................................................... 13
2 Common settings ..............................................................................................................14
2.1 My phone cannot surf the Internet. What can I do? ....................................................................................... 14
2.2 How can I configure network parameters?..................................................................................................... 14
2.3 How can I turn on and off data connection?................................................................................................... 15
2.4 WLAN............................................................................................................................................................ 15
2.4.1 How do I connect my phone to a Wi-Fi hotspot and access the Internet?............................................. 15
2.4.2 What Wi-Fi protocols does my phone support? .................................................................................... 15
2.4.3 My phone has connected to a WLAN but cannot open web pages. Why?............................................ 16
2.4.4 I have turn on WLAN on my phone, but it cannot detect signals from Wi-Fi hotspots like other
devices. What can I do? ................................................................................................................................. 16

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2.4.5 How do I know whether my phone is using its data connection or a Wi-Fi connection to access the
Internet? ......................................................................................................................................................... 16
2.4.6 I cannot connect to a Wi-Fi hotspot. Why? ........................................................................................... 16
2.4.7 My phone's Wi-Fi connection automatically disconnects after the screen times out. What can I do? .. 16
2.5 Can I use my phone as a mobile Wi-Fi hotspot and access the Internet from another device using my
phone's data connection?...................................................................................................................................... 17
2.6 Can I access the Internet via Wi-Fi using a static IP address?........................................................................ 17
2.7 Tone settings................................................................................................................................................... 17
2.7.1 How can I set the ringtone and message tone?...................................................................................... 17
2.8 Language and keyboard ................................................................................................................................. 18
2.8.1 How can I change the system language?............................................................................................... 18
2.8.2 Can I change the system language to one not in the list?...................................................................... 18
2.8.3 Can I change the font and font size? ..................................................................................................... 18
2.8.4 What if my phone does not support the language of a selected input method?..................................... 19
2.8.5 How can I change the input method? .................................................................................................... 19
2.9 Internet access ................................................................................................................................................ 19
2.9.1 How do I clear my browser's cache and web history? .......................................................................... 19
2.9.2 How do I add a web page as my favorite? ............................................................................................ 20
2.9.3 Can I log in to my email account using the browser on my phone?...................................................... 20
2.9.4 Can I log in to my online bank account from my phone? ..................................................................... 20
2.9.5 How can I save an image from a web page? ......................................................................................... 20
2.9.6 I fail to watch online videos using IE and my phone displays a message that the Adobe Flash Player
plug-in is required. Why?............................................................................................................................... 21
2.10 Can I surf the Internet while making calls? .................................................................................................. 21
2.11 What if I left the Wi-Fi network coverage when I use Wi-Fi to access the Internet? ................................... 21
2.12 I switch from Wi-Fi to data connection while downloading a map. Will the download stop? ..................... 21
2.13 Screen lock................................................................................................................................................... 21
2.13.1 How can I set a screen lock? ............................................................................................................... 21
2.13.2 I forgot the screen lock password. What can I do?.............................................................................. 22
2.13.3 How can I lock and unlock the screen?............................................................................................... 22
2.14 How do I add and remove an alarm?............................................................................................................ 22
2.15 Can I use my phone as a modem to provide Internet access for computers? ............................................... 23
2.16 I turned on screen brightness automatic adjustment, but when I bring my phone to a dark place, the
screen brightness does not decrease. Why?.......................................................................................................... 23
2.17 My phone automatically powers off because its battery power is too low. After I connect it to a power
adapter, it automatically powers on. Why? .......................................................................................................... 23
3 Applications.......................................................................................................................24
3.1 What application formats does my phone support? Can I install applications stored in my microSD card? . 24
3.2 Where can I obtain third-party applications? Can I change the default installation location for applications?
.............................................................................................................................................................................. 24
3.3 How do I install and uninstall applications?................................................................................................... 24
3.4 Backup and recovery...................................................................................................................................... 24
3.4.1 How can I enable the backup function? ................................................................................................ 24

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3.4.2 What data can be backed up on my phone? .......................................................................................... 24
3.4.3 How can I reduce my data traffic when backing up data using my phone's data connection?.............. 25
3.5 Task manager.................................................................................................................................................. 25
3.5.1 How can I access the task manager? ..................................................................................................... 25
4 Hardware............................................................................................................................26
4.1 After I open Bing search, Local Scout is unavailable. What can I do?........................................................... 26
4.2 After I open Bing search, voice search is unavailable. What can I do?.......................................................... 26
4.3 What functions does the front camera support? ............................................................................................. 27
4.4 What wire sequence does the provided headset use? Does it support wire control? ...................................... 27
4.5 Does my phone support HDMI, TV-OUT, and OTG?.................................................................................... 27
4.6 Is my phone in ROM-UIM mode? Does my phone support hot swapping of a microSD card or SIM card? 27
4.7 My phone breaks down after I insert a microSD card into it. Why? What can I do? ..................................... 27
4.8 What does the status indicator tell? ................................................................................................................ 28
4.9 What is the back cover made of?.................................................................................................................... 28
4.10 Can I synchronize my phone's date and time with the network?.................................................................. 28
4.11 Can I use other power adapters than the included one to charge my phone? ............................................... 28
4.12 Can I use other batteries other than the included one? ................................................................................. 29
4.13 How can I turn on data roaming? ................................................................................................................. 29
4.14 When the screen is locked, can I wake up my phone by pressing and holding the camera button? ............. 29
4.15 I selected the Press and hold camera button to wake up the phone option and camera is accidentally
launched sometimes. What can I do? ................................................................................................................... 30
5 Phone features...................................................................................................................31
5.1 What featured functions does my phone have? .............................................................................................. 31
5.2 What are rooms and groups? What is the difference between them? ............................................................. 31
5.3 Why do I need a Microsoft account? How can I apply for a Microsoft account? .......................................... 31
6 Others..................................................................................................................................33
6.1 What do the status icons on the status bar mean?........................................................................................... 33
6.2 My phone cannot power on. Why?................................................................................................................. 33
6.3 My phone cannot identify my microSD card. Why?...................................................................................... 33
6.4 How do I view files on my microSD card? .................................................................................................... 33
6.5 What can I do during a call?........................................................................................................................... 34
6.6 How can check the storage in your phone memory and the microSD card? .................................................. 34
6.7 Can I use my phone as a USB flash drive? Are there any conditions?........................................................... 34
6.8 How do I save battery power?........................................................................................................................ 34
6.9 I turn on battery saver but it does not take effect. Why? ................................................................................ 37
6.10 I did not surf the Internet but my data usage is high. Why? ......................................................................... 37
6.11 How can I reduce my data traffic?................................................................................................................ 38
6.12 Can I uninstall applications built-in by my service provider and native applications? ................................ 38
6.13 How can I restore my phone to its factory settings?..................................................................................... 38
6.14 I turned on Set automatically in Settings, but my phone does not synchronize time and date from the
network. Why? ..................................................................................................................................................... 39

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6.15 How do I disable the key press sound? ........................................................................................................ 39
6.16 How can I adjust the screen brightness?....................................................................................................... 39
6.17 Does my phone support the key backlight power saver? ............................................................................. 40
6.18 How can I turn on airplane mode? ............................................................................................................... 40
6.19 What is my phone's CPU frequency? ........................................................................................................... 41
6.20 Does my phone support FM radio? .............................................................................................................. 41
6.21 Does my phone support video calls?............................................................................................................ 41
6.22 Does my phone support Adobe Flash Player?.............................................................................................. 41
6.23 Does my phone support screen calibration?................................................................................................. 41
6.24 Can I take a screenshot? If yes, how?........................................................................................................... 41
6.25 Can I scan a 2-dimensional barcode with my phone? .................................................................................. 42
6.26 If I remove the battery, do the date and time on my phone return to their default values? Will setting my
phone to automatically set the date and time generate data traffic? ..................................................................... 42
7 Additional questions .......................................................................................................44
7.1 Will the alarms go off when my phone is powered off?................................................................................. 44
7.2 Can I use my phone for recording? ................................................................................................................ 44
7.3 Can I edit Word, Excel, PPT, and PDF files? ................................................................................................. 44
7.4 Can I save attachments from multimedia messages? ..................................................................................... 44

HUAWEI W1 Smartphone FAQs
1 0BBasic Functions
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1
1 Basic Functions
1.1 Your phone at a glance

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Back button Tap to return to the previous screen.
Tap and hold to display recently used applications.
Start screen
button
Tap to display the Start screen.
Tap and hold to open the voice controller. You can then give voice commands to
your phone. For example, to call a number, simply tell the phone which digits to dial.
Search button Tap to open Bing search.
1.2 In what colors is the W1 available?
The W1 is available in blue, black, white, and red.
1.3 How can I install the SIM card, microSD card, and
battery?

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1. Open the battery cover.
2. Install the SIM card. Insert the SIM card into the SIM card slot with its metal contacts facing down.
3. Install the battery. Align the battery's metal contacts with those at the top of the battery compartment
(refer to position a in the preceding figure). Then press the other end of the battery (position b in the
preceding figure) to fix it to the battery compartment.
4. Close the battery cover.
1.4 Start screen
1.4.1 What's on the Start screen?
1 Status bar: displays information such as the time, network connection status, signal
strength, and battery level.
• Flick down to view more status icons.
2 Main display area: displays application icons and their updates.
• Tap a tile to open the application.
• Tap and hold a tile to resize or delete it.

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1.4.2 How can I pin a tile?
In the application list, tap and hold the application you wish to pin. From the displayed option menu, tap
pin to start.
1.4.3 How can I resize a tile?
1. Tap and hold the tile you wish to resize until it enlargers.
2. Tap the arrow icon in the lower left corner of the tile to resize the tiles.
1.4.4 Some tiles can be resized to as wide as the screen, but
some others can be only half of that at most. Why?
The application does not support.

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1.5 Microsoft account
Log in to your Microsoft account using your phone to:
Download games and other applications from the Windows Phone store.
Back up your phone configuration file to recover your phone.
Call, lock, clear, or locate your phone if it is lost using find my phone.
Have your phone automatically synchronize photos to SkyDrive.
A Microsoft account consists of an email address and password used to log in to Outlook.com, Hotmail,
Xbox, Windows, Messenger, SkyDrive, and more.
If you are not sure whether you already have a Microsoft account, or if you have multiple Microsoft
accounts and need to select one from them, visit www.windowsphone.com for more information.
1.6 People
1.6.1 How can I create a contact?
When you create a contact, you must specify the account to which you wish to save the contact.
Therefore, before you create a contact, add at least one account to your phone. Account types you can
add include Hotmail, Google, and Exchange.
1. Open the People hub. Flick left or right to go to all.
2. Tap new.
3. If you have signed in to multiple accounts, tap the account to which you wish to save the contact.
4. Follow the onscreen instructions to enter the contact information. Then tap save.
1.6.2 How can I pin a contact to the Start screen?
Open the People hub, choose a contact, and tap [icon].
1.6.3 How can I import contacts from a SIM card?
Open the People hub, and drag up. On the displayed screen, tap settings > import SIM contacts.
1.6.4 How can I export contacts in my phone to a SIM card?
Insert the SIM card into your phone. Open the People hub, and drag up. On the displayed screen,
tap settings > export contacts to SIM.
1.6.5 Can I set any song as the ringtone? Can I set a ringtone for
a contact group?
Only songs saved in your phone memory can be set as the ringtone. You cannot set a ringtone for a
contact group.

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1.6.6 How many contacts can I save to my phone?
You can save 2000 or more contacts in your internal storage. How many contacts can the SIM card save
depends on the SIM card.
1.6.7 How can I create a contact group?
1. Open the People hub. Flick left or right to go to together.
2. Tap new > Room.
3. Name the group and tap save.
4. Tap add to choose a contact.
5. Tap add to add more contacts to the group.
6. When you are done, tap done.
1.7 Messaging
1.7.1 How do I switch to the handwriting input method?
Make sure that you have added the handwriting input method. In the application list, tap Settings >
keyboard > add keyboards, select a handwriting input method, and tap add.
Create a message, tap the text input field to bring up the onscreen keyboard, tap and hold the [ENG]
icon and choose the handwriting input method.
1.7.2 How do I delete a message?
You can delete a thread from the message list or open a thread to delete individual messages.
1. In the application list, tap
2. Flick left or right to go to threads.
3. In the message list, find the thread you wish to delete or open a thread to find the unwanted message.
4. Tap and hold the thread or message. Then tap delete from the displayed option menu.
You can also tap select from the message list, select multiple threads, and tap delete to delete them
simultaneously.
1.7.3 How do I forward a message, send a message to a group
of contacts, or save a message as a draft?
To forward a message, tap and hold it, and choose forward from the displayed option menu.
To send a message to a group of contacts, open the People hub, flick left or right to go to
together, and tap a group then text.
Unsent messages are automatically saved as drafts.
1.7.4 How do I set the message ringtone and vibration?
In the application list, tap Settings > ringtones+sounds. Follow the onscreen instructions to set the
message ringtone and vibration.

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1.7.5 How many English and Chinese characters can be
contained in a long text message?
English: 39,015 characters; Chinese: 17,085 characters
1.7.6 How many text messages can be saved on my phone?
How many messages can be saved on your phone depends on your phone's available memory space
only.
1.8 Multimedia Messages
1.8.1 How can I send a multimedia message?
1. In the application list, tap .
2. Flick left or right to go to threads.
3. Tap new.
4. Enter the recipient' phone number, or tap to select a recipient from your contact list.
5. Tap the type a message field to enter your message.
6. Tap attach to attach a photo or video.
7. When you are done, tap send to send the message.
1.8.2 I cannot send or receive multimedia messages, why? How
can I solve this problem?
The network condition or signal reception is poor.
Solution: Try again later.
The message is denied by the network (MMS center).
-Cause 1: The network is busy.
-Solution: Try again later.
-Cause 2: The recipient number is invalid.
-Solution: Check that the recipient number is correct and try again.
-Cause 3: The multimedia message exceeds 300 KB.
-Solution: Delete some content from the multimedia message to make sure that it is within
300 KB, and try again.
The balance is insufficient.
Solution: Top up your account and try again.
Your phone's available storage is insufficient.
Solution: Delete some files from your phone to free up at least 300 KB memory.

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1.8.3 Is there any restriction on the size, format, or resolution of
the file to be attached to a multimedia message?
If the file is too large, it will be automatically compressed before it is attached to the message.
For the maximum size of the file to be attached to a multimedia message, contact your service provider.
1.9 Music
1.9.1 What is the difference between artists, albums, song, and
playlists?
albums: Songs are sorted by album.
artists: Songs are sorted by artist.
songs: Songs are sorted by name.
genres: Songs are sorted by genre.
playlists: Songs are sorted by playlist. You can create playlists and add songs to them.
1.9.2 What playing modes does your phone support?
Shuffle is off (by default): play all songs in a playlist in sequence and stop playing after all the
songs have been played.
Shuffle is on: play all songs in the playlist in a random order and stop playing after all the
songs have been played.
Repeat all songs: play all songs in a playlist in sequence and repeat the playlist in sequence
after all the songs have been played.
Repeat the current song: play the current song repeatedly.
Shuffle is on+Repeat all songs: play all songs in the playlist in a random order and repeat the
playlist in a random order after all the songs have been played.
1.9.3 How can I play songs in the background, exit music, and
view the lyric when the song is playing?
To play songs in the backend, tap the back or start button when playing a song using music.
To exit music, pause the song playback, and tap the back button.
1.9.4 How can I delete songs from music?
Tap Music+Videos > music > songs, tap and hold a song, and tap delete.

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1.10 Camera
1.10.1 If my phone has no microSD card installed, can I use it
to take photos or record videos?
Yes.
1.10.2 My phone cannot open some photos or videos. Why?
Your phone does not support the file format.
The file has corrupted.
The file is copyright-protected.
Your phone's RAM is insufficient. Close some running applications and try again.
Unknown errors occurred in the phone's OS or applications. Restart your phone and try again.
1.10.3 Where are my photos and videos saved? Can I change
the save path?
By default, your photos are saved to windows phone/pictures and videos are saved to windows
phone/videos.
You can change the default save location to a microSD card. To do so, in the application list, tap
Settings > phone storage, and follow the onscreen instructions.
1.10.4 How can I edit photos and videos?
To edit a photo, open it, and drag…up. On the displayed screen, tap edit… then crop, rotate,
or auto-fix.
Videos cannot be edited.
You cannot add frames to photos.
1.10.5 Can my phone play HD videos?
Yes. Your phone supports 720p HD videos at 30 fps.
1.10.6 Can I delete multiple videos simultaneously?
No. You can delete one video at a time. To do so, tap Photos > Camera Roll, tap and hold the video,
and choose delete from the displayed option menu.
1.10.7 Can I take a photo with a tap on the screen?
Yes, to do so, tap Settings > applications > photos+camera, and select the Tap screen to take
pictures and videos check box.

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1.11 Streaming media
1.11.1 My phone cannot play some streaming media. Why?
Your phone does not support streaming media of the standard RTSP format.
1.12 Bluetooth
1.12.1 What can I send via Bluetooth?
Photos, audio clips, videos, and contacts.
1.12.2 How do I send a file via Bluetooth?
Before you send a file, make sure that your phone supports its format. To send a file via Bluetooth:
1. Tap and hold the file.
2. From the displayed option menu, choose Settings > Bluetooth.
3. Tap the receiving device to start sending the file.
1.12.3 My phone cannot be detected by other Bluetooth devices.
Why?
Possible causes are as follows:
Bluetooth has been turned off on your phone.
Your phone is not in the Bluetooth screen.
To solve this problem, in the application list, tap Settings > Bluetooth, switch Bluetooth to On, and do
not exit the screen.

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1.12.4 What is Bluetooth's working range?
The working range is approximately 10 meters.
1.12.5 I cannot pair my phone with other Bluetooth devices.
Why?
Your phone supports profiles, such as A2DP, HSP, HFP, PAN, HIDH, OPP, and PBAP. If the pairing
device also supports these profiles but fails to be paired with, see the following solutions:
Your phone cannot find other phones.
Solution: Check that Bluetooth on the other phone is turned on and the phone is discoverable.
Your phone cannot detect a Bluetooth headset.
Solution: Check that the headset is set to discoverable. For details about how to set the
headset, see the user guide of the headset.
Your phone cannot send files to other phones.
Solution: Check that the phone to be connected to is able to receive files and support the
format of the sent file.
1.12.6 What is my phone's Bluetooth name?
Connect your phone to a computer. You can then view and change your phone's Bluetooth name on the
computer.

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1.13 Email
1.13.1 Basic functions
Adding an email account
In the application list, tap Settings > email+accounts > add an account, and follow the
onscreen instructions.
Sending an email
In the inbox, tap new to create a new email, enter the recipient, email subject, and content, and
tap send.
Viewing and deleting an email
In the inbox, tap an email to view it, and tap to delete it.
Removing an email account
In the application list, tap Settings > email+accounts, tap and hold an account, and tap delete.
1.13.2 Can I view emails when I do not have Internet
connection?
You can view downloaded emails without Internet connection.
1.13.3 I cannot log in to my Sina mailbox using my phone.
Why?
It may because that your Sina mailbox is configured automatically. Re-configure it according the
parameters provided by Sina.
1.14 How can I synchronize contacts and appointments?
You can synchronize accounts, such as Microsoft and Google. Before the synchronization, add the
account to your phone.
1. In the application list, tap Settings > email+accounts, tap an account, select the content you want to
synchronize, and tap done.
2. Tap and hold the account, and tap sync.
You may fail to synchronize your Gmail account, because Google's open policy has changed.
If you fail to synchronize contacts, check that your phone's data connection is turned on and that the
account server supports contact synchronization.
1.15 I cannot open People. Why? What can I do?
This may because that your phone memory is full. Delete some photos, songs, or videos or install some
applications to free up some space, and then try again.

HUAWEI W1 Smartphone FAQs
1 0BBasic Functions
Issue 01 (2013-2-4) Huawei
Proprietary and Confidential
Copyright © Huawei Technologies Co., Ltd..
13
1.16 GPS navigation
1.16.1 The navigation application on my phone cannot receive
signals from GPS satellites. What can I do?
If you are using the phone indoors, bring the phone to an outdoor area.
If you are using the phone outdoors, make sure that you are not in a built-up area because high
buildings block the satellite signals.
1.16.2 How can I enable GPS?
Tap settings > location, and switch GPS to On.
1.17 Basic function summary
HUAWEI W1
Smartphone FAQs.x

HUAWEI W1 Smartphone FAQs
2 1BCommon settings
Issue 01 (2013-2-4) Huawei
Proprietary and Confidential
Copyright © Huawei Technologies Co., Ltd..
14
2 Common settings
2.1 My phone cannot surf the Internet. What can I do?
You can try the following:
1. Make sure that you have subscribed to data services.
2. Tap Settings > cellular > add internet apn to set a correct APN.
3. Tap Settings > cellular > Data connection to turn on data connection.
4. When you need to roam, tap Settings > cellular > Data roaming options to turn on data roaming.
2.2 How can I configure network parameters?
Insert a SIM card into your phone. The phone automatically configures APN settings.
To create an APN, tap Settings > cellular > add internet apn.
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