Huawei Y6 Pro Installation guide

HUAWEI smartphone
FAQ
Issue:
01
Date:
2016-01-18
Huawei Technologies Co., Ltd.

HUAWEI Android smartphone FAQ
Issue
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Copyright©Huawei Technologies Co., Ltd. 2015. All rights reserved.
Any unit or individual shall not extract, copy of this document in part or whole, and may not be
transmitted in any form without written permission of Huawei Technologies Co., Ltd.
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of their respective owners.
Note
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Since the product version upgrade or other reasons, this document is subject to change without notice.
Unless otherwise agreed, this document only as a guide, this document all statements, information, and
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Huawei Technologies Co., Ltd.
Address: Longgang District Sakata Huawei headquarters building Zip code: 518129
Website: http://www.huawei.com
Customer Service Email: [email protected]
Customer service phone: [phone]

HUAWEI Android smartphone FAQ
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Foreword
‘’The FAQ library Android intelligent machines "(hereinafter referred to as the" FAQ Library ")
contains all Android intelligent machines common FAQ.
Object-oriented for the terminal Android intelligent machine service representatives and end
consumers.
About "First-degree title"
The current level heading through service、information in areas such as mobile phones
and flat-panel assessment confirm products Universal classification, the site in accordance
with this classification of fixed display navigation.
Please do not modify, if indeed there are new, please provide feedback to the platform, the
platform side to determine whether to modify the classification.
About "Second-degree title and text"
Second-degree title design and writing the text refer to the "intelligent machine design FAQ
writing conventions."
Revision History
Issue
Date
Author
modify the description
01
2016-01-18

HUAWEI Android smartphone FAQ
Contents
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Contents
Foreword ........................................................................................................................................... ii
1 Batteries and chargers ..................................................................................................................1
1.1 How to prolong the standby?........................................................................................................................................1
1.2 How to determine the battery is fully charged？..........................................................................................................1
1.3 Inaccurate power didplay?............................................................................................................................................2
Please restart the phone or restore the factory settings after backing up important data. ...................................2
If the problem still exist, please contact customer service or carry your purchase invoice overhaul access to
service outlets...................................................................................................................................................................2
1.4 Battery is not charging properly?..................................................................................................................................2
1.5 How to maintain the cell phone batteries？..................................................................................................................2
1.6 How to check the battery status? ..................................................................................................................................2
1.7 How to view power application ranking? .....................................................................................................................3
to enter the "Settings" screen, click on "Battery", you can view or end backstage power applications, systems
software and hardware application ranking power......................................................................................................3
1.8 Charging a new battery for the first time is right? ........................................................................................................3
1.9 What precautions for the new mobile charing?.............................................................................................................3
1.10 How long for the phone charring fully?......................................................................................................................3
1.11 Phone connected to the computer but not charging?...................................................................................................3
1.12 Whether Huawei cell phone can be used abroad?.......................................................................................................3
1.13 Can I use other brands of cell phone ?........................................................................................................................4
1.14 How to display battery percentage in the status bar? ........................................................................................4
Go to "Settings" screen, click on the "battery", check "charge percentage." ..........................................................4
1.15 Why the phone will heat up when charging? .......................................................................................................4
2 screen and display.........................................................................................................................5
2.1 touch screen unresponsive.......................................................................................................................................5
2.2 blank when you are using some third-party application.......................................................................................5
2.3 Black during the call the phone?..............................................................................................................................6
2.4 screen can not automatically rotate?.............................................................................................................................6
2.5 virtual keys the navigation bar can not hide?................................................................................................................6
2.6 How to change the system font size?............................................................................................................................6
2.7 Forget the screen unlock password or pattern...............................................................................................................6
2.8 During normal use, touch screen slow to respond / insensitive? ..................................................................................7

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2.9 Touch screen slow to respond when charging / insensitive?.........................................................................................9
2.10 How to cancel a password lock screen？....................................................................................................................9
2.11 How to open and close touch key lights?....................................................................................................................9
2.12 How to delete redundant main screen? .......................................................................................................................9
2.13 How to set up dynamic wallpaper?.............................................................................................................................9
2.14 How interception of the screen? ...............................................................................................................................10
2.15 phone screen brightness / color anomalies?..............................................................................................................10
2.16 How to set screen automatic sleep time? ..................................................................................................................11
2.17 How to switch to the main screen preview interface?...............................................................................................12
2.18 How to extend the automatic screen lock time?........................................................................................................12
2.19 How to open the interactive screen saver?................................................................................................................12
2.20 How to personalize an existing theme? ....................................................................................................................12
2.21 Phone screen flickering?...........................................................................................................................................12
2.22 How to change language from English back to Chinese?.........................................................................................12
2.23 How to set the transition effects screen?...................................................................................................................12
2.24 How to add a window on the desktop gadget?..........................................................................................................13
2.25 How to cancel automatic horizontal screen?.............................................................................................................13
2.26 How to quit easy desktop?........................................................................................................................................13
2.27 How to display the virtual keys navigation bar?.......................................................................................................13
2.28 How to use a key lock screen feature?......................................................................................................................13
2.29 Use phone with wet hands? ......................................................................................................................................13
3 Camera and video........................................................................................................................14
3.1 How to set up camera mute?.......................................................................................................................................14
3.2 How to save pictures and videos on the microSD card default?.................................................................................14
3.3 Can’t use the flash?..................................................................................................................................................14
3.4 Can not open some pictures or audio and video files?................................................................................................15
3.5 Play music or video online is not smooth? .................................................................................................................15
3.6 Use the phone its own music player is unable to scan all local music file?................................................................16
3.7 loud music not loud enough?......................................................................................................................................16
3.8 How to achieve lyrics synchronization when playing music? ....................................................................................17
3.9 Photographs are not full-screen?.................................................................................................................................17
3.10 Pictures are blurred, the color is very dark?..............................................................................................................17
3.11 How to focus when taking pictures？.......................................................................................................................17
3.12 How to adjust the size of pictures? ...........................................................................................................................17
3.13 How to use the whole focus mode to take pictures? .................................................................................................18
3.14 How do I set the camera mode?................................................................................................................................18
3.15 QQ or wechat video screen not clear? ......................................................................................................................18
3.16 Watch video online without sound?..........................................................................................................................18
3.17 Phone loud speaker sound quality is poor?...............................................................................................................19
3.18 When using headphones to listen to music volume is very small? ...........................................................................19
3.19 Can not control the music player through the button on the headset? ......................................................................19

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3.20 What is ISO?.............................................................................................................................................................19
3.21 What is the white balance? .......................................................................................................................................20
3.22 How to use flash when taking pictures?....................................................................................................................20
3.23 How to shoot moving objects?..................................................................................................................................20
3.24 How do I cancel timing pictures? .............................................................................................................................20
3.25 There are some pictures in the gallery is not shown? ...............................................................................................20
3.26 How to press the timeline to view all the pictures in your phone? ...........................................................................20
3.27 Why FM can be used only connected to headset? ....................................................................................................20
3.28 Supports the FM sound loud speaker function?........................................................................................................21
3.29 How to set up FM time off?......................................................................................................................................21
3.30 How to adjust the volume of the FM? ......................................................................................................................21
3.31 How to add location information in the photos?.......................................................................................................21
3.32 How to display the time and the location of the photos taken?.................................................................................21
3.33 Quit unexpectedly when you play video online? ......................................................................................................21
3.34 Panoramic photos can not be taken?.........................................................................................................................22
3.35 How to shoot macro photo ?.....................................................................................................................................22
3.36 Why panorama photos incoherent?...........................................................................................................................22
3.37 How to change the photo watermark text?................................................................................................................22
4 Message and email......................................................................................................................23
4.1 Failure to send or receive information........................................................................................................................23
4.2 If there is a size limit when MMS added? ..................................................................................................................23
4.3 How to set up the notification bar to preview the new content? .................................................................................23
4.4 How to save a draft message?.....................................................................................................................................24
4.5 How do you change the font size of information?......................................................................................................24
4.6 Can I recover deleted information?.............................................................................................................................24
4.7 Is there a message add size restrictions?.....................................................................................................................24
4.8 Phone received information without the voice prompts?............................................................................................24
4.9 How to set up information sending report?.................................................................................................................24
4.10 How do I add information signature? .......................................................................................................................25
4.11 How to set up the information center number?.........................................................................................................25
4.12 How to set up when you forwarding information not included sender Information? ...............................................26
4.13 How to send contact information through via MMS or SMS? .................................................................................26
4.14 How to change ringtones?.........................................................................................................................................26
4.15 How do I delete an e-mail account?..........................................................................................................................27
4.16 How to add a personalized signature in the message? ..............................................................................................27
4.17 How to remove unread alerts? ..................................................................................................................................27
5 Call and contacts..........................................................................................................................28
5.1 How to do call recording during a call?......................................................................................................................28
5.2 Phone is still black when left ear during calling? .......................................................................................................28
5.3 Calling loud are not loud enough or noisy..................................................................................................................28
5.4 How do I delete call logs?...........................................................................................................................................29

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5.5 Calling ringtones automatically revert to the default ringtone....................................................................................29
5.6 How to delete the phone comes with ringtones?.........................................................................................................29
5.7 How to import SIM card contacts to other phones?....................................................................................................29
5.8 How to import contacts via a storage device other phones? .......................................................................................30
5.9 How to set up exclusive ringtones to contacts and contact groups? ...........................................................................30
5.10 How to set the picture for a contact? ........................................................................................................................30
5.11 How to display SIM card contacts? ..........................................................................................................................31
5.12 How do you view the call log? .................................................................................................................................31
5.13 whether to support video call?..................................................................................................................................31
5.14 How to cancel a dial tone buttons? ...........................................................................................................................31
5.15 How to check missed calls?......................................................................................................................................31
5.16 How to add multiple phone numbers for a contact? .................................................................................................31
5.17 How to set up a contact stored? ................................................................................................................................32
5.18 How to quickly find a contact?.................................................................................................................................32
5.19 How to set up call blacklist?.....................................................................................................................................32
5.20 How to use Bluetooth headset for fast quenching screen call?.................................................................................32
5.21 Unable to set contact picture?...................................................................................................................................32
5.22 Unable make or receive calls....................................................................................................................................33
5.23 Can not hear caller when calling...............................................................................................................................33
5.24 The other party can not hear my voice when calling ................................................................................................33
5.25 How to set up the phone ban to dial international phone?........................................................................................33
5.26 How to set up the phone ban to dial international phone? ........................................................................................33
5.27 How many phone call records can be stored?...........................................................................................................34
5.28 How to open call waiting? ........................................................................................................................................34
5.29 How to make all incoming calls to other phone calls?..............................................................................................34
5.30 How to make unanswered calls to other phone calls?...............................................................................................34
5.31 How to make the phone can not be turned over to the other phone calls?................................................................34
5.32 How to edit the call reject SMS? ..............................................................................................................................34
5.33 How to set up ban number of the phone?..................................................................................................................35
5.34 How to reject all incoming calls?..............................................................................................................................35
5.35 How do I set to reject a call while roaming?.............................................................................................................35
5.36 How to Remove favorite contacts?...........................................................................................................................35
5.37 How to pull out your contacts on blacklist?..............................................................................................................35
5.38 How do I delete the intercepted phone records?.......................................................................................................35
5.39 How to quickly mute when a call coming?...............................................................................................................36
5.40 How to make a quickly call?.....................................................................................................................................36
5.41 How to merge contacts?............................................................................................................................................36
6 Internet access and data sharing ..............................................................................................37
6.1 Can not open the Internet after open the data services switch ....................................................................................37
6.2 Internet always dropped when use data service..........................................................................................................38
6.3 How to save the mobile data traffic? ..........................................................................................................................39

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6.4 Hether to support simultaneous calls and the Internet ................................................................................................40
6.5 WIFI connection failure..............................................................................................................................................40
6.6 WIFI connection is successful but often automatically disconnected.........................................................................42
6.7 Unable to search the available WIFI signal ................................................................................................................42
6.8 How to set off WIFI when not automatically restore mobile network connection?....................................................42
6.9 Bluetooth can not be detected.....................................................................................................................................43
6.10 Files transfer failure after Bluetooth connection successful .....................................................................................43
6.11 How to view the phone's MAC address? ..................................................................................................................43
6.12 How to determine the phone surf the internet by data (SIM / UIM card) or WIFI? .................................................43
6.13 How to check the Internet traffic?.............................................................................................................................44
6.14 Can I share my phone's mobile network by USB?....................................................................................................44
6.15 How to determine the phone has Bluetooth shared network function?.....................................................................44
6.16 What is the phone hotspot?.......................................................................................................................................44
6.17 Searched hotspot name is garbled.............................................................................................................................44
6.18 One of the cards the dual SIM phone surfing is very slowly....................................................................................45
6.19 Whether the WIFI service automatically interrupted after screen hibernation?........................................................45
6.20 How to turn off WIFI switch?...................................................................................................................................45
6.21 How to add browser bookmarks? .............................................................................................................................46
6.22 How to shut down its own browser page? ................................................................................................................47
6.23 How to open a new page in its own browser?...........................................................................................................47
6.24 How do I delete the browser comes with personal data?..........................................................................................47
6.25 How to clear the browser Cookie data? ....................................................................................................................47
6.26 How to save the page images?..................................................................................................................................47
6.27 How to transfer files through OTG function?...........................................................................................................47
6.28 Mobile phone QQ receive pictures failure................................................................................................................47
6.29 Mobile phone can not search Bluetooth....................................................................................................................48
6.30 Can not surf the internet by wireless WIFI...............................................................................................................48
6.31 Can not search to the wireless router ........................................................................................................................48
6.32 WIFI standby automatically disconnect....................................................................................................................48
6.33 Mobile phone display 3G signal ...............................................................................................................................48
6.34 How to set up a shared network by USB? ................................................................................................................49
6.35 How to check the Internet data traffic?.....................................................................................................................49
6.36 Surf the Internet by using WIFI is slowly.................................................................................................................49
6.37 How to set up automatic WIFI connection?..............................................................................................................49
6.38 Can not connected to WALN when transform files by Bluetooth.............................................................................49
6.39 How do I surf the internet under the super power saving mode?..............................................................................49
7 Application management ..........................................................................................................50
7.1 How to uninstall the phone pre-application? ..............................................................................................................50
7.2 Application installation fails.......................................................................................................................................50
7.3 How to install the application or move I it to the micro SD card?..............................................................................50
7.4 Unexpected application termination ...........................................................................................................................50

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7.5 How to completely close the application running in the background? .......................................................................51
7.6 Whether to support the domestic When I use of Google applications? ......................................................................51
7.7 Dose it support the use of mobile banking client?......................................................................................................51
7.8 Wechat got a new message but can not display receive tips .......................................................................................51
7.9 How to set application push notification alerts? .........................................................................................................52
7.10 How to use a third-party input method?....................................................................................................................52
7.11 How to delete phone application installation package? ............................................................................................52
7.12 How to search the phone application? ......................................................................................................................52
7.13 How to turn off the notification sent by the application?..........................................................................................52
7.14 Can I uninstall mobile butler?...................................................................................................................................52
7.15 When you install the software prompts prohibit installation ....................................................................................53
7.16 How to recover deleted the weather forecast on the screen? ....................................................................................53
7.17 How to clean up the application cache?....................................................................................................................53
7.18 In summary the desktop, how to add or delete application shortcuts?......................................................................53
8 Storage and file management ...................................................................................................54
8.1 Why the actual available memory is less than claimed memory?...............................................................................54
8.2 Tips insufficient memory............................................................................................................................................54
8.3 How do I find the default storage path of common documents? ................................................................................55
8.4 How to format internal storage space?........................................................................................................................55
8.5 How to make micro SD card as the default storage location? ....................................................................................55
8.6 Can’t not recognize the inserted microSD card........................................................................................................56
8.7 Data on the card is lost after removing the micro SD card .........................................................................................56
8.8 Can I recover deleted files? ........................................................................................................................................56
8.9 How to change the file storage location?....................................................................................................................56
8.10 How will the browser to download files directly saved in micro SD card?..............................................................57
8.11 How to move a file to a micro SD card?...................................................................................................................58
8.12 How to format micro SD cards? ...............................................................................................................................58
8.13 How to view the phone memory size?......................................................................................................................59
8.14 File Management Can classify files management?...................................................................................................59
8.15 How to view the phone information?........................................................................................................................59
9 Backup、restore and upgrade ..................................................................................................60
9.1 How to upgrade the phone？......................................................................................................................................60
9.2 Mobile upgrade fails...................................................................................................................................................60
9.3 What data will be deleted after restoring the factory settings? ...................................................................................61
9.4 How to restore factory settings？...............................................................................................................................61
9.5 How to obtain the latest software Huawei official upgrade package? ........................................................................61
9.6 What data will be deleted after phone upgrade? .........................................................................................................61
9.7 Which backups and restoring data does phone has? ...................................................................................................61
9.8 How to back up information to a micro SD card? ......................................................................................................61
9.9 How to back up contacts to the microSD card?..........................................................................................................62
9.10 Local backup are stuck or slowly..............................................................................................................................62

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9.11 Did not receive OTA upgrade notification ................................................................................................................62
9.12 How to delete all files completely on the phone? .....................................................................................................62
9.13 Mobile version returns to the original version after upgrading?...............................................................................62
9.14 How to set up the system to automatically detect and upgrade version?..................................................................62
10 Location service and navigation.............................................................................................63
10.1 Using of mobile navigation will be charged? ...........................................................................................................63
10.2 Navigation software localization is slow or positioning failure................................................................................63
10.3 Navigation inaccurate ...............................................................................................................................................63
10.4 How to turn on GPS positioning? .............................................................................................................................64
10.5 How to use the mobile navigation?...........................................................................................................................64
10.6 How to use offline maps to navigate?.......................................................................................................................64
10.7 What is the location of the service? ..........................................................................................................................64
10.8 How to turn on location services?.............................................................................................................................65
10.9 Does it cost data traffic when open location services?..............................................................................................65
10.10 Phone prompts "location service unavailable"........................................................................................................65
10.11 Phone prompts "Location Services Error" ..............................................................................................................65
10.12 What is GPS?..........................................................................................................................................................65
10.13 Mobile GPS function to charge?.............................................................................................................................65
10.14 Will consuming large flow of data when using mobile data to navigate?...............................................................66
10.15 When using the mobile navigation, how to reduce the cost of data traffic?............................................................66
10.16 Mobile navigation information is not accurate .......................................................................................................66
10.17 How to enhance cell phone GPS signals?...............................................................................................................66
10.18 Mobile GPS signal is lost........................................................................................................................................66
10.19 Phone GPS positioning is slow...............................................................................................................................67
10.20 How does the phone GPS positioning work?..........................................................................................................67
10.21 What is the difference between GPS positioning and base station positioning operators? .....................................67
10.22 How to disable applications to obtain personal location information? ...................................................................67
11 System setting............................................................................................................................68
11.1 How to set the timer switch?.....................................................................................................................................68
11.2 How to turn on USB debugging?..............................................................................................................................68
11.3 How to set the status bar does not display the remaining battery percentage? .........................................................68
11.4 The notification bar shortcut switch be hidden .........................................................................................................68
11.5 Unable to manually set the date and time .................................................................................................................69
11.6 How to set the alarm bells ringing frequency and time interval?..............................................................................69
11.7 Does dual card phone can set diffrenet information ringtone?..................................................................................69
11.8 What are the system sound settings options on phone? ............................................................................................69
11.9 How to enter the developer options?.........................................................................................................................69
11.10 How to customize the notification bar shortcut buttons?........................................................................................70
11.11 How to view the phone system version number and other information? ................................................................70
11.12 How to unlock the phone screen when you are inconvenient using fingerprints? ..................................................70
11.13 How to unlock files security cabinet when you are inconvenient using fingerprint?..............................................70

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11.14 How to maintain the best condition of mobile phones?..........................................................................................70
11.15 How to improve the speed of the phone?................................................................................................................70
11.16 How to view power application? ............................................................................................................................70
11.17 How to quickly adjust the system volume?.............................................................................................................71
11.18 How to quickly find lunar date?..............................................................................................................................71
11.19 How to disable applications to push message notification panel? ..........................................................................71
11.20 How to quickly identify and have do-do items in the memo?.................................................................................71
11.21 How to set the alarm? .............................................................................................................................................71
11.22 How to add a calendar widget on home screen?.....................................................................................................71
11.23 How to create a schedule activities? .......................................................................................................................72
11.24 How do I delete schedule activities?.......................................................................................................................72
11.25 How to change the font size of a mobile phone? ....................................................................................................72
11.26 How to turn off the phone screen automatically rotate?..........................................................................................72
11.27 Forget about backup file encryption password .......................................................................................................72
11.28 How to open the one-hand operation mode?...........................................................................................................73
11.29 How to Exit developer mode?.................................................................................................................................73
12 Others ..........................................................................................................................................74
12.1 Weather information is not accurate .........................................................................................................................74
12.2 How to identify the authenticity of phone?...............................................................................................................74
12.3 Can not boot..............................................................................................................................................................74
12.4 Mobile crash .............................................................................................................................................................75
12.5 Automatic shutdown or restart..................................................................................................................................76
12.6 No cell phone signal .................................................................................................................................................76
12.7 The mobile is very hot ..............................................................................................................................................77
12.8 Phone running slowly ...............................................................................................................................................77
12.9 What does mobile LED color mean? ........................................................................................................................77
12.10 How to check Huawei cell phone service outlets?..................................................................................................78
12.11 How to download theme? .......................................................................................................................................78
12.12 How to improve the fluency of the game?..............................................................................................................78
12.13 How to display phone models in the Blog..............................................................................................................79
12.14 What should I do after mobile felt into water? .......................................................................................................79
12.15 How to download phone manual?...........................................................................................................................79
12.16 What are the risks when you brush your phone? ....................................................................................................79
12.17 Wechat graphic link does not open .........................................................................................................................80
12.18 The phone can not receive a reminder letter when wechat black............................................................................80
12.19 How to connect a Bluetooth headset?.....................................................................................................................80
12.20 How to display a holiday arrange in the calendar? .................................................................................................80
12.21 How to scan the QR code?......................................................................................................................................81
12.22 What IMEI code is?................................................................................................................................................81
12.23 How can I check the IMEI code?............................................................................................................................81
12.24 Mixturing Nano-SIM and Micro-SIM card, if it available as standard Micro-SIM card?......................................81

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12.25 How to add a life memo?........................................................................................................................................81
12.26 QQ voice calls can not be used...............................................................................................................................81
12.27 Phone suddenly slowed after using a period of time...............................................................................................82
12.28 How to subscribe to magazines with lock screen style I like?................................................................................82
12.29 Magazine lock screen has not been updated? .........................................................................................................82
12.30 How to turn off lights flashing notice? ...................................................................................................................82
12.31 How to view Huawei cell phone warranty?............................................................................................................82
12.32 What is the role of smart leather case? ...................................................................................................................83
12.33 How to use a smart leather case to hang up the phone?..........................................................................................83
12.34 How to adjust the font size of the memo?...............................................................................................................83
12.35 Can Weather application temperature units be changed to Fahrenheit?..................................................................83
12.36 How to set the automatic update interval weather applications? ............................................................................83
12.37 How to turn off the sound weather applications?....................................................................................................84
12.38 How to manually update the weather application? .................................................................................................84
12.39 How to change the starting day of the week in the calendar?.................................................................................84
12.40 How to display the number of weeks in the calendar?............................................................................................84
12.41 Does the phone can count number? ........................................................................................................................84
12.42 Does the phone can do the countdown?..................................................................................................................84
12.43 After the alarm sounds, can I use the phone volume keys to close? .......................................................................85
12.44 Will the alarm sounds when the phone turned off?.................................................................................................85

HUAWEI Android smartphone FAQ
1 Batteries and chargers
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1 Batteries and chargers
1.1 How to prolong the standby?
When you are not use the phone, turn off the screen.
Shorten screen sleep time.
Reduce screen brightness.
Decrease the volume.
Close calls vibration.
When you are not use a mobile network, Bluetooth, WIFI or GPS, pull-down status
bar to close the corresponding shortcut switches.
You can extend the standby time by super power-saving mode:
Go to "Settings" screen, click on the "super power-saving mode", check super
power-saving mode, click "OK."
Huawei will be published in the official website of the latest software version, go to the official website of Huawei
Software Download and download the related version: or through online upgrade phone software version to
update, for getting a better experience.
If the problem still exist, please contact customer service or carry your purchase invoice overhaul access to
service outlets.
1.2 How to determine the battery is fully charged？
If under the boot state charging, press the power button to wake up the screen, when
the battery icon under the status bar changes to , or charging under lock screen of
instructions becomes "charged", it indicates that the battery is fully charged.
If under the cell off charging, press the power button to wake up the screen, when the
charging icon on the screen the full grid, indicating that the battery is fully charged.

HUAWEI Android smartphone FAQ
1 Batteries and chargers
Issue
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1.3 Inaccurate power didplay?
Please restart the phone or restore the factory settings after backing up important data.
If the problem still exist, please contact customer service or carry your purchase invoice
overhaul access to service outlets.
1.4 Battery is not charging properly?
If the battery is completely discharged, please connect the charger, wait five minutes
later to see if the return to normal.
Please use a standard charger. If it still fails after you use a standard charger, please
re-plug the USB cable, replace the power strip or restart the phone and try again.
The phone may not charge properly at temperatures too high.
Huawei cell phone has a unique thermal protection design, the phone will stop
charging under the higher temperatures.
We do not recommend charging when you are playing games, watching video, Internet
and other large-power operation.
If you are using a mobile power charging, please note that the output current to match
the size of the phone. For example: standard charger output current mobile phone use
is 1A, if the mobile power output is less than or greater than 1A may cause charging
failure. If charging still fails, use standard phone data cable mobile power and try
again.
If the problem still exist, please contact customer service or carry your purchase invoice overhaulaccess to service
outlets.
1.5 How to maintain the cell phone batteries？
If you don’t use the battery for more than six months, will decrease rapidly, so
please do not idle it for an extended period.
Try to use original charger to charge the battery.
Do not wait until the low battery condition and then charge the battery, try to charge it
before the low battery to extend battery life.
Do not use the phone while it is charging.
After the battery is fully charged, please disconnect the charger, the charging time is
too long may damage the battery and charger life.
Do not place the battery at low temperature, high temperature, or temperature
changes in the environment, there is damage to the battery life.
1.6 How to check the battery status?
enter the "Settings" screen, click on the "battery", you can check the remaining battery

HUAWEI Android smartphone FAQ
1 Batteries and chargers
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1.7 How to view power application ranking?
To enter the "Settings" screen, click on "Battery", you can view or end backstage power
applications, systems software and hardware application ranking power
1.8 Charging a new battery for the first time is right?
Only can be filled.
1.9 What precautions for the new mobile charing?
Try to use the original battery, charger.
Do not wait until the low battery condition and then charge the battery, try to charge it
before the low battery to extend battery life.
After the battery is fully charged, please disconnect the charger, this may damage the
battery and charger life.
1.10 How long for the phone charring fully?
LED color can be judged according to the state of charging, when the battery exceeds 90%, the indicator color
changes to green. It can also determine the charging prompt on the screen.
1.11 Phone connected to the computer but not charging?
May be due to lack of computer USB interface, power supply lead.
Weak connections is a desktop, it is recommended to phone lines connected to the host computer's USB interface
is set.
If you connect a laptop, connect directly to the computer USB port, an external USB port may be insufficient power
supply.
If you still can not charge the phone, it is recommended to connect directly via phone charger power charging.
1.12 Whether Huawei cell phone can be used abroad?
Huawei cell phone charger input voltage has certain requirements, specific instructions, please see the label on the
charger, usually "100-240V, 50-60HZ". If the voltage in the country or region within this range, generally do not need
a transformer can be used directly.
Also the shape of the power plug and domestic abroad may differ, it may need to be equipped to use the converter
plug.

HUAWEI Android smartphone FAQ
1 Batteries and chargers
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1.13 Can I use other brands of cell phone ?
Can I use other brands of cell phone mainly depends on the output current and voltage are the same, the
specific instructions, please see the label on the charger.
Note the use of formal certification of the charger. Please look for the certification mark on the label,
certified charger relatively safe.
1.14 How to display battery percentage in the status bar?
Go to "Settings" screen, click on the "battery", check "charge percentage."
1.15 Why the phone will heat up when charging?
Mobile heat during charging is normal. To ensure the normal use of the mobile phone, use the
random distribution of Huawei charger. If hot, unusually high temperatures and other
phenomena during charging, place the phone and batteries to designated service outlets to be
checked.

HUAWEI Android smartphone FAQ
2 screen and display
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2 screen and display
2.1 touch screen unresponsive
when operating the touch screen, keep clean, dry hands and touch screen, unless it
may cause the touch screen unresponsive.
If the phone is charging, the touch screen may be affected by the current impact of not
properly respond, try to use a standard charger. If you use the standard charger still
appear unresponsive touch screen situation, please stop charging, and then see if
there is a touch screen response.
If the touch screen unresponsive happens when you run the individual third-party
applications, third-party applications may be compatible with the phone is not caused.
Please uninstall the application or back up important data to restore the factory
settings.
When you are performing different operations in the same position, for each interface
appear unresponsive phenomenon it may be related to the drive system abnormalities
underlying cause, or touch screen failure or other adverse abnormalities. Please bring
purchase invoice Go service outlets overhaul.
Huawei will be published in the official website of the latest software version, go to the official
website of Huawei Software to and download the related version: or through online upgrade
phone software version to update, for getting a better experience.
2.2 blank when you are using some third-party application
may be that the application is not compatible with the phone cause.
Please uninstall the application or back up important data and restore the phone back
to factory settings.
running too many applications may lead to a blank screen
turn off background applications which you don’t need: Go to the "Settings" screen, click
"Apply" in the "Running" tab page, select the application you want to close, click on "Stop"
and follow the prompts to turn it off.

HUAWEI Android smartphone FAQ
2 screen and display
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2.3 Black during the call the phone?
This is a normal phenomenon. When the phone close to the head, near the earpiece closer to
the light sensor is blocked, the screen automatically shut down to prevent misuse. After the
phone away from the head, the screen will turn on automatically.
In order to ensure the normal use of the phone, please do not block the handset screen with a
nearby mobile phone sets or other objects. When the film to the mobile phone, pay attention to
avoid proximity light sensor, some translucent film will cause poor closer to the light failure.
2.4 screen can not automatically rotate?
Please confirm whether turn automatic screen rotation function.
Open the quick switch panel, click , turn Auto-rotate screen function.
when using certain third-party applications, the screen can not automatically rotate.
Please confirm whether this application supports the gravity sensors.
mistakenly deleted some system files may cause the screen does not rotate, it is
recommended to back up important data and restore the phone back to factory
settings or system upgrades.
Enter the official website of Huawei Software Download to download software updates,
see the upgrade package upgrade instructions to complete the upgrade.
2.5 virtual keys the navigation bar can not hide?
Go to "Settings" screen, click on the "navigation bar", open the "navigation bar can be
hidden" switch, and then click on the navigation bar to hide the navigation bar.
2.6 How to change the system font size?
change the system font size:
Go to "Settings" screen, click "Display> Font Size."
2.7 Forget the screen unlock password or pattern
It can be solved by upgrading the phone method.
Explanation:
After the upgrade, the data in the phone's internal memory will be deleted.
Please select a upgrade based on supported phones.

HUAWEI Android smartphone FAQ
2 screen and display
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via microSD card upgrade:
Step 1 Go to the official website of Huawei Software Download, according to the phone
model to download the software upgrade package.
Step 2Put upgrade package dload folder into microSD card under the root directory.
Step 3 in the off state, insert the microSD card.
Step 4 while holding down the power button and volume up and down keys until the
Android robot icon.
Phone into upgrade mode to start the upgrade, the upgrade is complete the phone will
restore the factory settings.
through an external storage device upgrades:
Step 1 Go to the official website of Huawei Software Download, according to the phone
model to download the software upgrade package.
Step 2 Put upgrade package dload folder into the root directory of U.
Step 3 in the off state, the use of USB OTG data cable to connect your phone and U disk.
Step 4 while holding down the power button and volume up and down keys until the
Android robot icon, the phone automatically enters upgrade mode to start the upgrade.
Explanation:
After the upgrade is complete, the phone will restore the factory settings.
If you can not upgrade, please contact customer service or carry your purchase invoice access to service outlets.
2.8 During normal use, touch screen slow to respond /
insensitive?
Check the phone if there is film, foil some serious wear and tear, which could affect
the touch effect.
to open a larger application or more daemon crash may cause a temporary cause
touch screen malfunction.
Please be patient or cleanup daemon and then check whether the observed normal use.
No need to turn off background applications: Go to the "Settings" screen, click
"ManageApps" in the "running" page, select the application you want to close, then
click on "Stop" and follow the prompts to turn it off.

HUAWEI Android smartphone FAQ
2 screen and display
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If the preset phone "mobile phone housekeeper," you can turn off your phone
housekeeperApplication: enter the "Phone Manager" interface, click "accelerated
accelerator> Push to end", click to end applications running in the background.
If the problem persists, please contact customer service or carry your purchase invoice access
to service outlets.
* Shown for reference only, specific operations to phone the actual interfaces.