Huawei Y6 pro Installation guide

HUAWEI smartphone

FAQ

Issue:

Date:

2016-01-18

Huawei Technologies Co., Ltd.

HUAWEI Android smartphone FAQ

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HUAWEI Android smartphone FAQ

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Foreword

‘’The FAQ library Android intelligent machines "(hereinafter referred to as the" FAQ Library ")

contains all Android intelligent machines common FAQ.

Object-oriented for the terminal Android intelligent machine service representatives and end

consumers.

About "First-degree title"

The current level heading through service、information in areas such as mobile phones

and flat-panel assessment confirm products Universal classification, the site in accordance

with this classification of fixed display navigation.

Please do not modify, if indeed there are new, please provide feedback to the platform, the

platform side to determine whether to modify the classification.

About "Second-degree title and text"

Second-degree title design and writing the text refer to the "intelligent machine design FAQ

writing conventions."

Revision History

Issue

Date

Author

modify the description

2016-01-18

HUAWEI Android smartphone FAQ

Contents

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iii

Contents

Foreword ........................................................................................................................................... ii

1 Batteries and chargers ..................................................................................................................1

1.1 How to prolong the standby?........................................................................................................................................1

1.2 How to determine the battery is fully charged？..........................................................................................................1

1.3 Inaccurate power didplay?............................................................................................................................................2

Please restart the phone or restore the factory settings after backing up important data. ...................................2

If the problem still exist, please contact customer service or carry your purchase invoice overhaul access to

service outlets...................................................................................................................................................................2

1.4 Battery is not charging properly?..................................................................................................................................2

1.5 How to maintain the cell phone batteries？..................................................................................................................2

1.6 How to check the battery status? ..................................................................................................................................2

1.7 How to view power application ranking? .....................................................................................................................3

to enter the "Settings" screen, click on "Battery", you can view or end backstage power applications, systems

software and hardware application ranking power......................................................................................................3

1.8 Charging a new battery for the first time is right? ........................................................................................................3

1.9 What precautions for the new mobile charing?.............................................................................................................3

1.10 How long for the phone charring fully?......................................................................................................................3

1.11 Phone connected to the computer but not charging?...................................................................................................3

1.12 Whether Huawei cell phone can be used abroad?.......................................................................................................3

1.13 Can I use other brands of cell phone ?........................................................................................................................4

1.14 How to display battery percentage in the status bar? ........................................................................................4

Go to "Settings" screen, click on the "battery", check "charge percentage." ..........................................................4

1.15 Why the phone will heat up when charging? .......................................................................................................4

2 screen and display.........................................................................................................................5

2.1 touch screen unresponsive.......................................................................................................................................5

2.2 blank when you are using some third-party application.......................................................................................5

2.3 Black during the call the phone?..............................................................................................................................6

2.4 screen can not automatically rotate?.............................................................................................................................6

2.5 virtual keys the navigation bar can not hide?................................................................................................................6

2.6 How to change the system font size?............................................................................................................................6

2.7 Forget the screen unlock password or pattern...............................................................................................................6

2.8 During normal use, touch screen slow to respond / insensitive? ..................................................................................7

HUAWEI Android smartphone FAQ

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2.9 Touch screen slow to respond when charging / insensitive?.........................................................................................9

2.10 How to cancel a password lock screen？....................................................................................................................9

2.11 How to open and close touch key lights?....................................................................................................................9

2.12 How to delete redundant main screen? .......................................................................................................................9

2.13 How to set up dynamic wallpaper?.............................................................................................................................9

2.14 How interception of the screen? ...............................................................................................................................10

2.15 phone screen brightness / color anomalies?..............................................................................................................10

2.16 How to set screen automatic sleep time? ..................................................................................................................11

2.17 How to switch to the main screen preview interface?...............................................................................................12

2.18 How to extend the automatic screen lock time?........................................................................................................12

2.19 How to open the interactive screen saver?................................................................................................................12

2.20 How to personalize an existing theme? ....................................................................................................................12

2.21 Phone screen flickering?...........................................................................................................................................12

2.22 How to change language from English back to Chinese?.........................................................................................12

2.23 How to set the transition effects screen?...................................................................................................................12

2.24 How to add a window on the desktop gadget?..........................................................................................................13

2.25 How to cancel automatic horizontal screen?.............................................................................................................13

2.26 How to quit easy desktop?........................................................................................................................................13

2.27 How to display the virtual keys navigation bar?.......................................................................................................13

2.28 How to use a key lock screen feature?......................................................................................................................13

2.29 Use phone with wet hands? ......................................................................................................................................13

3 Camera and video........................................................................................................................14

3.1 How to set up camera mute?.......................................................................................................................................14

3.2 How to save pictures and videos on the microSD card default?.................................................................................14

3.3 Can’t use the flash?..................................................................................................................................................14

3.4 Can not open some pictures or audio and video files?................................................................................................15

3.5 Play music or video online is not smooth? .................................................................................................................15

3.6 Use the phone its own music player is unable to scan all local music file?................................................................16

3.7 loud music not loud enough?......................................................................................................................................16

3.8 How to achieve lyrics synchronization when playing music? ....................................................................................17

3.9 Photographs are not full-screen?.................................................................................................................................17

3.10 Pictures are blurred, the color is very dark?..............................................................................................................17

3.11 How to focus when taking pictures？.......................................................................................................................17

3.12 How to adjust the size of pictures? ...........................................................................................................................17

3.13 How to use the whole focus mode to take pictures? .................................................................................................18

3.14 How do I set the camera mode?................................................................................................................................18

3.15 QQ or wechat video screen not clear? ......................................................................................................................18

3.16 Watch video online without sound?..........................................................................................................................18

3.17 Phone loud speaker sound quality is poor?...............................................................................................................19

3.18 When using headphones to listen to music volume is very small? ...........................................................................19

3.19 Can not control the music player through the button on the headset? ......................................................................19

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3.20 What is ISO?.............................................................................................................................................................19

3.21 What is the white balance? .......................................................................................................................................20

3.22 How to use flash when taking pictures?....................................................................................................................20

3.23 How to shoot moving objects?..................................................................................................................................20

3.24 How do I cancel timing pictures? .............................................................................................................................20

3.25 There are some pictures in the gallery is not shown? ...............................................................................................20

3.26 How to press the timeline to view all the pictures in your phone? ...........................................................................20

3.27 Why FM can be used only connected to headset? ....................................................................................................20

3.28 Supports the FM sound loud speaker function?........................................................................................................21

3.29 How to set up FM time off?......................................................................................................................................21

3.30 How to adjust the volume of the FM? ......................................................................................................................21

3.31 How to add location information in the photos?.......................................................................................................21

3.32 How to display the time and the location of the photos taken?.................................................................................21

3.33 Quit unexpectedly when you play video online? ......................................................................................................21

3.34 Panoramic photos can not be taken?.........................................................................................................................22

3.35 How to shoot macro photo ?.....................................................................................................................................22

3.36 Why panorama photos incoherent?...........................................................................................................................22

3.37 How to change the photo watermark text?................................................................................................................22

4 Message and email......................................................................................................................23

4.1 Failure to send or receive information........................................................................................................................23

4.2 If there is a size limit when MMS added? ..................................................................................................................23

4.3 How to set up the notification bar to preview the new content? .................................................................................23

4.4 How to save a draft message?.....................................................................................................................................24

4.5 How do you change the font size of information?......................................................................................................24

4.6 Can I recover deleted information?.............................................................................................................................24

4.7 Is there a message add size restrictions?.....................................................................................................................24

4.8 Phone received information without the voice prompts?............................................................................................24

4.9 How to set up information sending report?.................................................................................................................24

4.10 How do I add information signature? .......................................................................................................................25

4.11 How to set up the information center number?.........................................................................................................25

4.12 How to set up when you forwarding information not included sender Information? ...............................................26

4.13 How to send contact information through via MMS or SMS? .................................................................................26

4.14 How to change ringtones?.........................................................................................................................................26

4.15 How do I delete an e-mail account?..........................................................................................................................27

4.16 How to add a personalized signature in the message? ..............................................................................................27

4.17 How to remove unread alerts? ..................................................................................................................................27

5 Call and contacts..........................................................................................................................28

5.1 How to do call recording during a call?......................................................................................................................28

5.2 Phone is still black when left ear during calling? .......................................................................................................28

5.3 Calling loud are not loud enough or noisy..................................................................................................................28

5.4 How do I delete call logs?...........................................................................................................................................29

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5.5 Calling ringtones automatically revert to the default ringtone....................................................................................29

5.6 How to delete the phone comes with ringtones?.........................................................................................................29

5.7 How to import SIM card contacts to other phones?....................................................................................................29

5.8 How to import contacts via a storage device other phones? .......................................................................................30

5.9 How to set up exclusive ringtones to contacts and contact groups? ...........................................................................30

5.10 How to set the picture for a contact? ........................................................................................................................30

5.11 How to display SIM card contacts? ..........................................................................................................................31

5.12 How do you view the call log? .................................................................................................................................31

5.13 whether to support video call?..................................................................................................................................31

5.14 How to cancel a dial tone buttons? ...........................................................................................................................31

5.15 How to check missed calls?......................................................................................................................................31

5.16 How to add multiple phone numbers for a contact? .................................................................................................31

5.17 How to set up a contact stored? ................................................................................................................................32

5.18 How to quickly find a contact?.................................................................................................................................32

5.19 How to set up call blacklist?.....................................................................................................................................32

5.20 How to use Bluetooth headset for fast quenching screen call?.................................................................................32

5.21 Unable to set contact picture?...................................................................................................................................32

5.22 Unable make or receive calls....................................................................................................................................33

5.23 Can not hear caller when calling...............................................................................................................................33

5.24 The other party can not hear my voice when calling ................................................................................................33

5.25 How to set up the phone ban to dial international phone?........................................................................................33

5.26 How to set up the phone ban to dial international phone? ........................................................................................33

5.27 How many phone call records can be stored?...........................................................................................................34

5.28 How to open call waiting? ........................................................................................................................................34

5.29 How to make all incoming calls to other phone calls?..............................................................................................34

5.30 How to make unanswered calls to other phone calls?...............................................................................................34

5.31 How to make the phone can not be turned over to the other phone calls?................................................................34

5.32 How to edit the call reject SMS? ..............................................................................................................................34

5.33 How to set up ban number of the phone?..................................................................................................................35

5.34 How to reject all incoming calls?..............................................................................................................................35

5.35 How do I set to reject a call while roaming?.............................................................................................................35

5.36 How to Remove favorite contacts?...........................................................................................................................35

5.37 How to pull out your contacts on blacklist?..............................................................................................................35

5.38 How do I delete the intercepted phone records?.......................................................................................................35

5.39 How to quickly mute when a call coming?...............................................................................................................36

5.40 How to make a quickly call?.....................................................................................................................................36

5.41 How to merge contacts?............................................................................................................................................36

6 Internet access and data sharing ..............................................................................................37

6.1 Can not open the Internet after open the data services switch ....................................................................................37

6.2 Internet always dropped when use data service..........................................................................................................38

6.3 How to save the mobile data traffic? ..........................................................................................................................39

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6.4 Hether to support simultaneous calls and the Internet ................................................................................................40

6.5 WIFI connection failure..............................................................................................................................................40

6.6 WIFI connection is successful but often automatically disconnected.........................................................................42

6.7 Unable to search the available WIFI signal ................................................................................................................42

6.8 How to set off WIFI when not automatically restore mobile network connection?....................................................42

6.9 Bluetooth can not be detected.....................................................................................................................................43

6.10 Files transfer failure after Bluetooth connection successful .....................................................................................43

6.11 How to view the phone's MAC address? ..................................................................................................................43

6.12 How to determine the phone surf the internet by data (SIM / UIM card) or WIFI? .................................................43

6.13 How to check the Internet traffic?.............................................................................................................................44

6.14 Can I share my phone's mobile network by USB?....................................................................................................44

6.15 How to determine the phone has Bluetooth shared network function?.....................................................................44

6.16 What is the phone hotspot?.......................................................................................................................................44

6.17 Searched hotspot name is garbled.............................................................................................................................44

6.18 One of the cards the dual SIM phone surfing is very slowly....................................................................................45

6.19 Whether the WIFI service automatically interrupted after screen hibernation?........................................................45

6.20 How to turn off WIFI switch?...................................................................................................................................45

6.21 How to add browser bookmarks? .............................................................................................................................46

6.22 How to shut down its own browser page? ................................................................................................................47

6.23 How to open a new page in its own browser?...........................................................................................................47

6.24 How do I delete the browser comes with personal data?..........................................................................................47

6.25 How to clear the browser Cookie data? ....................................................................................................................47

6.26 How to save the page images?..................................................................................................................................47

6.27 How to transfer files through OTG function?...........................................................................................................47

6.28 Mobile phone QQ receive pictures failure................................................................................................................47

6.29 Mobile phone can not search Bluetooth....................................................................................................................48

6.30 Can not surf the internet by wireless WIFI...............................................................................................................48

6.31 Can not search to the wireless router ........................................................................................................................48

6.32 WIFI standby automatically disconnect....................................................................................................................48

6.33 Mobile phone display 3G signal ...............................................................................................................................48

6.34 How to set up a shared network by USB? ................................................................................................................49

6.35 How to check the Internet data traffic?.....................................................................................................................49

6.36 Surf the Internet by using WIFI is slowly.................................................................................................................49

6.37 How to set up automatic WIFI connection?..............................................................................................................49

6.38 Can not connected to WALN when transform files by Bluetooth.............................................................................49

6.39 How do I surf the internet under the super power saving mode?..............................................................................49

7 Application management ..........................................................................................................50

7.1 How to uninstall the phone pre-application? ..............................................................................................................50

7.2 Application installation fails.......................................................................................................................................50

7.3 How to install the application or move I it to the micro SD card?..............................................................................50

7.4 Unexpected application termination ...........................................................................................................................50

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7.5 How to completely close the application running in the background? .......................................................................51

7.6 Whether to support the domestic When I use of Google applications? ......................................................................51

7.7 Dose it support the use of mobile banking client?......................................................................................................51

7.8 Wechat got a new message but can not display receive tips .......................................................................................51

7.9 How to set application push notification alerts? .........................................................................................................52

7.10 How to use a third-party input method?....................................................................................................................52

7.11 How to delete phone application installation package? ............................................................................................52

7.12 How to search the phone application? ......................................................................................................................52

7.13 How to turn off the notification sent by the application?..........................................................................................52

7.14 Can I uninstall mobile butler?...................................................................................................................................52

7.15 When you install the software prompts prohibit installation ....................................................................................53

7.16 How to recover deleted the weather forecast on the screen? ....................................................................................53

7.17 How to clean up the application cache?....................................................................................................................53

7.18 In summary the desktop, how to add or delete application shortcuts?......................................................................53

8 Storage and file management ...................................................................................................54

8.1 Why the actual available memory is less than claimed memory?...............................................................................54

8.2 Tips insufficient memory............................................................................................................................................54

8.3 How do I find the default storage path of common documents? ................................................................................55

8.4 How to format internal storage space?........................................................................................................................55

8.5 How to make micro SD card as the default storage location? ....................................................................................55

8.6 Can’t not recognize the inserted microSD card........................................................................................................56

8.7 Data on the card is lost after removing the micro SD card .........................................................................................56

8.8 Can I recover deleted files? ........................................................................................................................................56

8.9 How to change the file storage location?....................................................................................................................56

8.10 How will the browser to download files directly saved in micro SD card?..............................................................57

8.11 How to move a file to a micro SD card?...................................................................................................................58

8.12 How to format micro SD cards? ...............................................................................................................................58

8.13 How to view the phone memory size?......................................................................................................................59

8.14 File Management Can classify files management?...................................................................................................59

8.15 How to view the phone information?........................................................................................................................59

9 Backup、restore and upgrade ..................................................................................................60

9.1 How to upgrade the phone？......................................................................................................................................60

9.2 Mobile upgrade fails...................................................................................................................................................60

9.3 What data will be deleted after restoring the factory settings? ...................................................................................61

9.4 How to restore factory settings？...............................................................................................................................61

9.5 How to obtain the latest software Huawei official upgrade package? ........................................................................61

9.6 What data will be deleted after phone upgrade? .........................................................................................................61

9.7 Which backups and restoring data does phone has? ...................................................................................................61

9.8 How to back up information to a micro SD card? ......................................................................................................61

9.9 How to back up contacts to the microSD card?..........................................................................................................62

9.10 Local backup are stuck or slowly..............................................................................................................................62

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9.11 Did not receive OTA upgrade notification ................................................................................................................62

9.12 How to delete all files completely on the phone? .....................................................................................................62

9.13 Mobile version returns to the original version after upgrading?...............................................................................62

9.14 How to set up the system to automatically detect and upgrade version?..................................................................62

10 Location service and navigation.............................................................................................63

10.1 Using of mobile navigation will be charged? ...........................................................................................................63

10.2 Navigation software localization is slow or positioning failure................................................................................63

10.3 Navigation inaccurate ...............................................................................................................................................63

10.4 How to turn on GPS positioning? .............................................................................................................................64

10.5 How to use the mobile navigation?...........................................................................................................................64

10.6 How to use offline maps to navigate?.......................................................................................................................64

10.7 What is the location of the service? ..........................................................................................................................64

10.8 How to turn on location services?.............................................................................................................................65

10.9 Does it cost data traffic when open location services?..............................................................................................65

10.10 Phone prompts "location service unavailable"........................................................................................................65

10.11 Phone prompts "Location Services Error" ..............................................................................................................65

10.12 What is GPS?..........................................................................................................................................................65

10.13 Mobile GPS function to charge?.............................................................................................................................65

10.14 Will consuming large flow of data when using mobile data to navigate?...............................................................66

10.15 When using the mobile navigation, how to reduce the cost of data traffic?............................................................66

10.16 Mobile navigation information is not accurate .......................................................................................................66

10.17 How to enhance cell phone GPS signals?...............................................................................................................66

10.18 Mobile GPS signal is lost........................................................................................................................................66

10.19 Phone GPS positioning is slow...............................................................................................................................67

10.20 How does the phone GPS positioning work?..........................................................................................................67

10.21 What is the difference between GPS positioning and base station positioning operators? .....................................67

10.22 How to disable applications to obtain personal location information? ...................................................................67

11 System setting............................................................................................................................68

11.1 How to set the timer switch?.....................................................................................................................................68

11.2 How to turn on USB debugging?..............................................................................................................................68

11.3 How to set the status bar does not display the remaining battery percentage? .........................................................68

11.4 The notification bar shortcut switch be hidden .........................................................................................................68

11.5 Unable to manually set the date and time .................................................................................................................69

11.6 How to set the alarm bells ringing frequency and time interval?..............................................................................69

11.7 Does dual card phone can set diffrenet information ringtone?..................................................................................69

11.8 What are the system sound settings options on phone? ............................................................................................69

11.9 How to enter the developer options?.........................................................................................................................69

11.10 How to customize the notification bar shortcut buttons?........................................................................................70