Huawei Y635-L01 Dimensions

HUAWEI Y635-L01&L02&L03&L21
Smartphone FAQs
Issue 01
Date 2015-3-12
HUAWEI TECHNOLOGIES CO., LTD.

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Version Changed Section Change Description Date Author
01 N/A Finished the hotline FAQs for the Y635-L01/L02/L03/L21 general
version. 2015-03-12

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Contents
1 Basics..........................................................................................................................................1
1.1 Can I use 4G networks with my phone? ................................................................................................................. 1
1.2 Color schemes....................................................................................................................................................... 1
1.3 Selling points ........................................................................................................................................................ 2
1.4 Your phone at a glance........................................................................................................................................... 3
1.5 Installation ............................................................................................................................................................ 3
1.5.1 Can I remove the battery cover?.......................................................................................................................... 3
1.5.2 How do I install a micro-SIM card?..................................................................................................................... 4
1.6 Home screens........................................................................................................................................................ 6
1.6.1 How do I add or delete a home screen? ............................................................................................................... 6
1.6.2 How does my phone's main menu look like? ....................................................................................................... 7
1.6.3 How do I edit the main menu?............................................................................................................................. 8
1.6.4 How do I switch between 2D and 3D home screens?........................................................................................... 8
1.6.5 How do I add a shortcut for an application to a home screen? .............................................................................. 8
1.7 Contacts................................................................................................................................................................ 8
1.7.1 How do I create a contact or assign a photo to a contact?..................................................................................... 8
1.7.2 How do I import or export contacts? ..................................................................................................................10
1.7.3 How many contacts can my phone save?............................................................................................................10
1.7.4 How do I add a contact to a contact group? ........................................................................................................10
1.8 Text messaging.....................................................................................................................................................10
1.8.1 How do I change the input method when editing a text message?........................................................................10
1.8.2 How do I lock a text message in a conversation? How do I delete one or more conversions and text messages?...11
1.8.3 How do I forward a text message or send a text message to multiple recipients?..................................................11
1.8.4 How many Chinese and English characters can be contained in a text message? .................................................12
1.8.5 How many text messages can be saved on my phone? ........................................................................................12
1.8.6 How do I set the SMS center number?................................................................................................................12
1.9 Calls.....................................................................................................................................................................12
1.9.1 Can I record a call? Where is the recording saved?.............................................................................................12
1.9.2 How do I switch between calls or merge two calls to have a conference call?......................................................12
1.9.3 What will my phone display when one card is being used for a call and the other receives a call?........................13
1.10 Multimedia messaging........................................................................................................................................14
1.10.1 How do I send a multimedia message?.............................................................................................................14
1.10.2 What can I do if I can't send or receive multimedia messages?..........................................................................14

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1.10.3 Is there any restriction on the size, format, or resolution of the file to be attached to a multimedia message?......15
1.10.4 Where are the multimedia message attachments saved? ....................................................................................15
1.11 Music.................................................................................................................................................................15
1.11.1 How are my songs sorted?................................................................................................................................15
1.11.2 How do I create a playlist?...............................................................................................................................15
1.11.3 What playback modes does my phone support? ................................................................................................15
1.11.4 How do I play songs in the background, exit Music, and view the lyrics when a song is playing? ......................15
1.12 Camera...............................................................................................................................................................16
1.12.1 If my phone has no microSD card installed, can I take photos or videos? ..........................................................16
1.12.2 Why can't I open some photos or videos on my phone?.....................................................................................16
1.12.3 Where are my photos and videos saved by default? Can I change the save location?..........................................16
1.12.4 How do I edit a photo or video or add a photo frame?.......................................................................................16
1.12.5 Does my phone support HD videos?.................................................................................................................17
1.12.6 Can I disable the shutter sound?.......................................................................................................................17
1.12.7 How do I toggle between the front and rear cameras?.......................................................................................17
1.12.8 What is the format of the recorded video clips? What are the video clip sizes? ..................................................17
1.12.9 What photo formats and sizes does Camera support?........................................................................................17
1.13 Streaming media.................................................................................................................................................17
1.13.1 Does my phone support flashlight?...................................................................................................................17
1.13.2 Will my phone stop playing streaming media when a call comes in? If yes, will it resume playing when the call
ends? .........................................................................................................................................................................17
1.13.3 Why can't my phone play some streaming media? ............................................................................................17
1.13.4 What might cause poor quality of online streaming media played on my phone?...............................................18
1.13.5 Will simultaneously playing and downloading online streaming media take up my phone's storage space?........18
1.14 Bluetooth............................................................................................................................................................18
1.14.1 Does my phone support Bluetooth headsets? ....................................................................................................18
1.14.2 Can I connect my phone to a Bluetooth USB keyboard or mouse? ....................................................................18
1.14.3 What files can be transmitted using Bluetooth?.................................................................................................18
1.14.4 How do I send a file using Bluetooth?..............................................................................................................18
1.14.5 Why can't my phone be discovered by other Bluetooth devices? .......................................................................20
1.14.6 What is Bluetooth's working range? .................................................................................................................21
1.14.7 Why can't I pair my phone with other Bluetooth devices?.................................................................................22
1.14.8 Can my computer use my phone's data connection through Bluetooth? .............................................................22
1.15 GPS navigation...................................................................................................................................................22
1.15.1 Does my phone support offline navigation? If yes, do I need to install an offline navigation application to the
phone?.......................................................................................................................................................................22
1.15.2 Does my phone support Google Maps? ............................................................................................................22
1.15.3 What navigation application does my phone come with? ..................................................................................22
1.15.4 What can I do if the navigation application on my phone cannot receive signals from GPS satellites?................22
1.16 Does my phone support FM radio? If yes, how do I save my favorite channels?...................................................23
1.17 Can I download themes to my phone? Does my phone support live wallpapers? ..................................................23
1.18 Does my phone support video calls or video chats? .............................................................................................23

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1.19 How do I take a screenshot?................................................................................................................................23
1.20 Does my phone support flash playback? If no, can I install a third-party flash player for flash playback?..............24
1.21 Does my phone come with a headset? What line order does my phone support?...................................................24
1.22 Preinstalled applications and versions .................................................................................................................24
1.23 List of microSD card compatibility tests..............................................................................................................24
1.24 Basic functions...................................................................................................................................................24
1.25 Communication FAQ..........................................................................................................................................24
2 Common settings.................................................................................................................... 26
2.1 Email ...................................................................................................................................................................26
2.1.1 How do I configure email settings? ....................................................................................................................26
2.1.2 Can I view emails when no Internet connection is available on my phone? .........................................................27
2.1.3 How do I log in to my Gmail account?...............................................................................................................27
2.1.4 How do I synchronize contacts and calendar events?..........................................................................................27
2.2 Wi-Fi settings.......................................................................................................................................................27
2.2.1 How do I connect my phone to a Wi-Fi network? ...............................................................................................27
2.2.2 What Wi-Fi protocols does my phone support?...................................................................................................29
2.2.3 Sometimes I cannot open web pages over a Wi-Fi connection. Why?..................................................................29
2.2.4 I have turned on Wi-Fi on my phone, but it cannot detect signals from Wi-Fi hotspots. What can I do?................29
2.2.5 How do I know whether my phone is using its mobile data connection or a Wi-Fi connection to access the Internet?
..................................................................................................................................................................................30
2.2.6 I cannot connect to a Wi-Fi hotspot. Why? .........................................................................................................30
2.2.7 My phone's Wi-Fi connection automatically disconnects after the screen times out. What can I do?.....................30
2.3 Can I use my phone as a mobile Wi-Fi hotspot and access the Internet from another device using my phone's data
connection?................................................................................................................................................................30
2.4 How do I connect my phone to a Wi-Fi hotspot with a static IPaddress to access the Internet?...............................32
2.5 How do I set my phone to work as a modem and provide Internet access for computers? .......................................33
2.6 Tone settings ........................................................................................................................................................34
2.6.1 How do I set the phone ringtone?.......................................................................................................................34
2.6.2 How do I turn on or off vibration for incoming calls and messages?....................................................................34
2.6.3 How do I set a song as a ringtone for incoming calls or new messages? ..............................................................34
2.6.4 Can I set a ringtone for a contact group?.............................................................................................................34
2.6.5 How do I disable touch sounds?.........................................................................................................................34
2.7 Languages and keyboards .....................................................................................................................................34
2.7.1 How do I change the system language? ..............................................................................................................34
2.7.2 What can I do if I can't use a newly installed text input method?.........................................................................34
2.7.3 How do I change the system font size?...............................................................................................................34
2.7.4 Can I change the system font style? Does WeChat support font style changing?..................................................35
2.7.5 What text input methods does my phone come with?..........................................................................................35
2.7.6 How do I switch to the stroke input method?......................................................................................................35
2.7.7 How do I disable key press vibration? ................................................................................................................35
2.8 Internet access......................................................................................................................................................35
2.8.1 How do I set a SIM card as the primary SIM card and the other as the secondary one?........................................35

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2.8.2 How do I clear my browser's cache and browsing history?..................................................................................35
2.8.3 How do I view a web page in full screen or save a web page to bookmarks?.......................................................35
2.8.4 Can I log in to my email account using the browser on my phone?......................................................................36
2.8.5 Can I log in to my online bank account from my phone?.....................................................................................36
2.8.6 How do I save an image from a web page?.........................................................................................................36
2.8.7 How do I set the home page? .............................................................................................................................36
2.8.8 How do I save a web page?................................................................................................................................36
2.8.9 What can I do if my phone fails to access the Internet?.......................................................................................36
2.8.10 How do I turn on or off the mobile network?....................................................................................................36
2.8.11 How do I view my phone's data service status or disable the data service?.........................................................37
2.8.12 Are there any restrictions on the data service?...................................................................................................37
2.8.13 How do I switch between 4G, 3G, and 2G networks? .......................................................................................37
2.9 Screen lock...........................................................................................................................................................37
2.9.1 How do I set a screen unlock PIN?.....................................................................................................................37
2.9.2 How do I set the face unlock function?...............................................................................................................38
2.9.3 How do I set a screen unlock pattern? ................................................................................................................38
2.9.4 How many times can I try the screen unlock pattern before my phone becomes permanently locked? Can I unlock
the phone by sending an email from my Gmail?..........................................................................................................38
2.9.5 How do I lock and unlock the screen? ................................................................................................................38
2.10 Alarm.................................................................................................................................................................38
2.10.1 How do I add and remove an alarm? ................................................................................................................38
2.10.2 Will the alarms go off when my phone is powered off?.....................................................................................39
2.11 Applications........................................................................................................................................................39
2.11.1 What application formats does my phone support? Is JAVAsupported?.............................................................39
2.11.2 How do I download third-party applications?....................................................................................................39
2.11.3 Can I change the default installation location for applications?..........................................................................39
2.11.4 How do I install, manage, and uninstall applications? .......................................................................................39
2.11.5 What can I do if I can't install an application?...................................................................................................40
2.12 Third-party applications......................................................................................................................................40
2.12.1 Does my phone support Instant Message run in background such as QQ and QQ videos? Can I send images and
download chat records? How can I clear the chat records of a certain QQ account? .....................................................40
2.12.2 Can I install third-party applications to a microSD card? If so, will running these third-party applications take up
my phone's storage? ...................................................................................................................................................40
2.12.3 Does my phone support online banking transactions?.......................................................................................40
2.13 Backup and restoration .......................................................................................................................................40
2.13.1 How do I back up and restore contacts?............................................................................................................40
2.13.2 Can I back up my contact groups?....................................................................................................................41
2.13.3 What data can be backed up on my phone?.......................................................................................................41
2.13.4 What data can be restored on my phone?..........................................................................................................41
2.13.5 Does my phone support cloud services? ...........................................................................................................41
2.13.6 Does my phone support cloud backup and restoration?.....................................................................................41
2.14 Manage apps ......................................................................................................................................................41

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2.14.1 What can Manage apps do?..............................................................................................................................41
2.14.2 How do I access Manage apps?........................................................................................................................41
2.14.3 What does the Manage apps screen look like? ..................................................................................................41
2.14.4 How do I manage a specific application using Manage apps?............................................................................42
2.15 Does my phone come with Security Guard? ........................................................................................................43
2.16 Does my phone support the blacklist function of Security Guard?........................................................................43
2.17 How do I configure the weather settings?............................................................................................................43
2.18 What are the developer options?..........................................................................................................................44
2.19 Can I synchronize my phone's date and time with the network? ...........................................................................44
2.20 How do I use my phone as a USB flash drive? ....................................................................................................44
2.21 How do I free up internal storage space?.............................................................................................................45
2.22 How do I adjust the screen brightness?................................................................................................................45
2.23 Does my phone have key backlight?....................................................................................................................45
2.24 How do I turn on or off airplane mode?...............................................................................................................45
2.25 How do I restore my phone to its factory settings?...............................................................................................45
2.26 How does my phone enter or exit safe mode?......................................................................................................45
2.27 Doe my phone support HiSuite?..........................................................................................................................46
2.28 Does my phone support HDMI?..........................................................................................................................46
2.29 Does my phone support TV-out?.........................................................................................................................46
2.30 Does my phone support OTG?............................................................................................................................46
2.31 Is my phone provided with a status indicator? .....................................................................................................46
2.32 Can I use other power adapters than the provided one to charge my phone?.........................................................46
3 Others.......................................................................................................................................47
3.1 Does my phone support the quick calling function when the screen is turned off?..................................................47
3.2 Does my phone support multi-screen interaction?..................................................................................................47
3.3 Does my phone support scheduled power-on or power-off?...................................................................................47
3.4 Does the GPU support mainstream games? ...........................................................................................................47
3.5 How do I save battery power?...............................................................................................................................47
3.6 How long does the battery stand if I keep using a certain function?........................................................................48
3.7 Can I use the USB cable and computer to charge my phone?.................................................................................48
3.8 How do I reduce my mobile data usage?...............................................................................................................48
3.9 What can I do if my phone runs slowly?................................................................................................................48
3.10 Can I set my customized wallpaper not to stretch?...............................................................................................48
3.11 How do I enter recovery mode and restore my phone to its factory settings? ........................................................49
3.12 Can I scan a QR code using my phone?...............................................................................................................49
3.13 Does my phone support 3D acceleration?............................................................................................................49
3.14 How do I know whether my phone has been rooted? ...........................................................................................49
3.15 Can I remove the battery? Will configuring my phone to automatically set the date and time generate data traffic?
..................................................................................................................................................................................49
3.16 Can I use my phone for recording?......................................................................................................................50
3.17 Does my phone come with a protective film? ......................................................................................................50
3.18 Does my phone support mobile TV? ...................................................................................................................50

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3.19 Can I browse or edit Word, Excel, PowerPoint, and PDF files on my phone?.......................................................50
3.20 What is the default installation location for applications? Can I change this location?...........................................50
3.21 Does my phone support App2SD? How do I move an installed application to the microSD card?.........................50
3.22 How are my phone ROM and RAM allocated?....................................................................................................50
3.23 How do I check the available space in my phone storage and microSD card?.......................................................52
3.24 My phone can stand by normally, but the screen cannot be turned on. What can I do?..........................................53
3.25 Why isn't the backlight on?.................................................................................................................................53
3.26 "Trial use" is found on my phone's network access license. Does this mean that my phone does not have the China
national network access tag?.......................................................................................................................................53
3.27 Why does my phone receive no signal after I activated the function of enabling only 4G data service?.................53
3.28 When I am playing music using the player that comes with my phone, my phone's signal status changes to no
service. What can I do?...............................................................................................................................................53
3.29 My phone's speaker, receiver, and headset cannot function properly. What can I do?............................................53
3.30 I can't use my phone's data service to access the Internet. What can I do?.............................................................54
3.31 My screen does not respond to touches when I am using the camera? What can I do?...........................................54
3.32 The photos are blue or green if I take them with flash turned on. What can I do?..................................................54
3.33 After I insert and remove the headset, my phone's screen will freeze (cannot be unlocked when I swipe on the
screen or cannot be turned on when I press the power button) for 2 to 3 minutes until my phone detects the headset's
status. What can I do?.................................................................................................................................................54
3.34 After I turn off 4G, my phone cannot send or receive multimedia messages or send or receive multimedia messages
slowly. What can I do? ...............................................................................................................................................54
3.35 After I inserted a 4G card into my phone, enabled data service, and took my phone from an area with no signal to
an area with strong signal, my phone's network connection falls from 4G to 3G and I can't make phone calls. What can I
do?.............................................................................................................................................................................55

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1 Basics
1.1 Can I use 4G networks with my phone?
Yes. Your phone is a 4G phone and you can use it for 4G data services.
1.2 Color schemes
Phone colors (vary only in battery cover): black, white, red, and blue

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External model HUAWEI Y635-L01/ L02/L03 HUAWEI Y635-L21
Version name European version/ Australian and Zelanian
version/Latin American version European dual SIM card version
Version classification Standard Standard
Phone colors Black/white/red/ blue Black/white/red/ blue
RAM/ROM 1 GB/8 GB 1 GB/8 GB
Single SIM card or
Dual SIM cards Single SIM card dual SIM cards
1.3 Selling points
The HUAWEI Y635-LXX is an entry-level smartphone developed by Huawei based on
EMUI 3.0 (Android 4.4 supported) and highlights the following:
1. 5-inch IPS touchscreen
2. FDD LTE Cat4 high-speed data transmission
3. 64-bit A53 quad-core high-performance processor
4. New camera features, more cool, more personalized show
5. Android 4.4 (KitKat)
6. EMUI 3.0
7. 2000 mAh battery with smart power saving technology
8. GPS/A-GPS/Glonass
9. 802.11 b/g/n and Bluetooth 4.0

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1.4 Your phone at a glance
1.5 Installation
1.5.1 Can I remove the battery cover?
Yes.

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1.5.2 How do I install a micro-SIM card?

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1.6 Home screens
1.6.1 How do I add or delete a home screen?
Delete
Add

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1.6.2 How does my phone's main menu look like?

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1.6.3 How do I edit the main menu?
1.6.4 How do I switch between 2D and 3D home screens?
Your phone does not support 3D home screens.
1.6.5 How do I add a shortcut for an application to a home screen?
In Files, press and hold a file folder or file and touch Desktop shortcuts from the displayed
option menu.
1.7 Contacts
1.7.1 How do I create a contact or assign a photo to a contact?
1. Creating a contact

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In Contacts, touch or to display the contact editing
screen, touch to select a save mode, enter the contact details,
and touch to save the contact.
Note:
Touch when the contact is already in your contacts list.
Touch when the contact is not in your contacts list.
2. Assigning a photo to a contact
Note:You cannot assign a photo to a contact saved to the SIM card.
Method 1: Go to Contacts and touch a contact. On the contact details screen, touch
to take a photo or choose a photo from the gallery.
Method 2: Go to Contacts and touch next to a contact. On the contact details
screen, touch to take a photo or choose a photo from the gallery.

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1.7.2 How do I import or export contacts?
On the home screen, touch .
Touch then Import/Export and choose an import or export mode.
1.7.3 How many contacts can my phone save?
You can save 2000 or more contacts in your phone's internal storage. How many contacts can
the SIM card save depends on the SIM card.
1.7.4 How do I add a contact to a contact group?
Use either of the following methods:
Method 1: On the contact editing screen, touch Join group and select a group.
Method 2: In Contacts, touch Group, choose a group, and touch +at the bottom of the screen
to add the contact.
1.8 Text messaging
1.8.1 How do I change the input method when editing a text
message?
Create a text message and touch the text field to bring up the onscreen keyboard. The default
input method is Huawei Swype. Swipe down on the screen to open the status bar, touch
, and select an input method.

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1.8.2 How do I lock a text message in a conversation? How do I
delete one or more conversions and text messages?
In Messaging, touch a conversation to display all messages in the conversation. Touch and
hold the message you want to lock. Choose Menu. From the displayed option menu, choose
Lock.
To delete one or more conversations: In Messaging, touch and hold the conversation you
want to delete. Select more conversations to delete and touch Delete.
To delete one or more text messages from a conversation: In Messaging, touch a conversation
to display all the text messages in that conversation. Touch and hold the text message you
want to delete, select more text messages to delete, and touch Delete.
1.8.3 How do I forward a text message or send a text message to
multiple recipients?
To forward a text message:
Touch and hold the text message, choose Forward, enter a recipient, and send the message.

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To send a text message to multiple recipients:
Create a text message, touch , select the desired recipients, and touch in the
upper right corner. You can send a text message to up to 100 recipients at a time.
1.8.4 How many English and Chinese characters can be contained
in a text message?
Atext message can contain up to 10 pages with a maximum of 670 Chinese characters or
1530 English characters.
1.8.5 How many text messages can be saved on my phone?
How many text messages can be saved to your phone depends on your phone's available
storage space.
If Delete old messages is turned on, your phone stores a maximum of 200 text messages or
20 multimedia messages per conversation by default. You can change these upper limits,
whose values range from 10 to 5,000.
1.8.6 How do I set the SMS center number?
On the Messaging screen, touch Menu and choose Settings from the displayed option menu.
Choose Advanced > SMS center number, enter the SMS center number, and touch
in the upper right corner.
1.9 Calls
1.9.1 Can I record a call? Where is the recording saved?
You phone does not support call recording.
1.9.2 How do I switch between calls or merge two calls to have a
conference call?
If you are taking two calls simultaneously on your phone, you have the options shown in the
following figure.