Huawei KIWI KIW-L21 Installation guide

KIWI Smartphone FAQs
V1.4
Author
Software Engineering Documentation Dept
Date
December 2015
HUAWEI TECHNOLOGIES CO., LTD.

Copyright © Huawei Technologies Co., Ltd. 2015. All rights reserved.
No part of this document may be reproduced or transmitted in any form or by any means without prior
written consent of Huawei Technologies Co., Ltd.
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and other Huawei trademarks are trademarks of Huawei Technologies Co., Ltd.
All other trademarks and trade names mentioned in this document are the property of their respective
holders.
Notice
The purchased products, services and features are stipulated by the contract made between Huawei and
the customer.All or part of the products, services and features described in this document may not be within
the purchase scope or the usage scope. Unless otherwise specified in the contract, all statements,
information, and recommendations in this document are provided "AS IS" without warranties, guarantees or
representations of any kind, either express or implied.
The information in this document is subject to change without notice. Every effort has been made in the
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recommendations in this document do not constitute a warranty of any kind, express or implied.
Huawei Technologies Co., Ltd.
Address:
Huawei Industrial Base
Bantian, Longgang
Shenzhen 518129
People's Republic of China
Website:
http://www.huawei.com
Email:
[email protected]

Contents
1 Battery and charging.....................................................................................................................5
1.1 What are the battery specifications? .............................................................................................................................5
1.2 What are the charger specifications?.............................................................................................................................5
1.3 After my phone is fully charged, why is the charging icon still displayed on the status bar?.......................................5
2 Hardware and appearance...........................................................................................................6
2.1 Do SIM card slots 1 and 2 both support 4G on my phone? How do I switch SIM cards between slots? (Applicable to
phones with dual SIM card support)...................................................................................................................................6
2.2 Does my phone support 4G? (Applicable to phones with single SIM card support)....................................................6
2.3 What can I do if, after I insert a SIM card and power on my phone, the SIM card isn't detected properly? ................6
2.4 What types of cards are supported by my phone's card slots? ......................................................................................7
2.5 What color does my phone come in?............................................................................................................................7
3 System functions and settings....................................................................................................8
3.1 Does my phone support smart screenshot?...................................................................................................................8
3.2 What languages are supported on my phone?...............................................................................................................8
3.3 What input methods are pre-installed on my phone?....................................................................................................8
3.4 Can I double touch the screen to turn it on? .................................................................................................................8
3.5 Does my phone support drawing letters to open applications when the screen is off? .................................................8
3.6 Does my phone support MHL?.....................................................................................................................................9
3.7 Does my phone support HDMI?...................................................................................................................................9
3.8 Does my phone support TV-OUT? ...............................................................................................................................9
3.9 Does my phone support smartcare?..............................................................................................................................9
3.10 Does my phone come with a protective film?.............................................................................................................9
3.11 Does my phone support driving mode? ......................................................................................................................9
3.12 Does my phone support multi-screen interaction?......................................................................................................9
3.13 Does my phone support voice wakeup?......................................................................................................................9
4 Network and data sharing.........................................................................................................10
4.1 Does my phone support Bluetooth 4.0 or Bluetooth 4.1 BLE?...................................................................................10
4.2 Does my phone support the 5 GHz Wi-Fi frequency band? .......................................................................................10
4.3 Does my phone support infrared remote control?.......................................................................................................10
4.4 What services does my phone support when it is roaming in other countries and regions? .......................................10
4.5 Is the GSM 850 MHz network frequency available for my phone? ...........................................................................10
4.6 What 4G frequency bands are supported by each KIWI model?................................................................................ 11

4.7 What 4G network standards does my phone support? What are the supported network speeds?............................... 11
4.8 Does my phone support SIM card hot swapping? ...................................................................................................... 11
5 Security and payment.................................................................................................................12
5.1 Does my phone support NFC?....................................................................................................................................12
6 Camera, music, and video..........................................................................................................13
6.1 Can my phone play HD videos? .................................................................................................................................13
6.2 Does my phone support optical image stabilization (OIS)?........................................................................................13
6.3 Does my phone support online translation?................................................................................................................13
6.4 Does my phone support all-focus mode?....................................................................................................................13
6.5 Does my phone support smart headset control?..........................................................................................................13
6.6 What type of rear camera sensor does my phone use, BSI or stacked? ......................................................................13
7 Calls and contacts........................................................................................................................14
7.1 Why does my phone show I have a 4G signal, but I can't make calls?.......................................................................14
8 Location services and navigation.............................................................................................15
8.1 Does my phone support the BeiDou Navigation Satellite System? How do I know whether it is running?...............15
9 Accessories....................................................................................................................................16
9.1 Giftbox accessories.....................................................................................................................................................16
9.2 Product specifications.................................................................................................................................................16
9.3 List of pre-installed applications.................................................................................................................................16
9.4 Dual card slot specifications.......................................................................................................................................16
9.5 ROM and RAM allocation..........................................................................................................................................16
9.6 Phone at a glance ........................................................................................................................................................17

1 Battery and charging
1.1 What are the battery specifications?
Your phone comes with a built-in battery that is non-removable. Its capacity is 3000 mAh.
1.2 What are the charger specifications?
Your phone comes with a 5 V 1 A charger, but you can also charge your phone using a 5 V 2
A charger.
1.3 After my phone is fully charged, why is the charging
icon still displayed on the status bar?
This is normal on phones running EMUI 3.1. Unlike EMUI 3.0, with EMUI 3.1, you can still
see the charging icon on the status bar even after your phone is fully charged. To check your
phone's system version number, go to Settings > About phone > Build number.

2 Hardware and appearance
2.1 Do SIM card slots 1 and 2 both support 4G on my
phone? How do I switch SIM cards between slots?
(Applicable to phones with dual SIM card support)
KIWI phones with dual SIM card support include the KIW-L21, HUAWEI KII-L21,
KIW-L22, HUAWEI KII-L22, HUAWEI KII-L23, and KIW-L24. If you are using any of
these models, go to Settings > Dual card management > 4G/3G slot to choose a card slot
for 4G services.
2.2 Does my phone support 4G? (Applicable to phones
with single SIM card support)
KIWI phones with single SIM card support include the HUAWEI KII-L21, HUAWEI
KII-L22, HUAWEI KII-L23, HUAWEI KII-L05 and HUAWEI KII-L33. The card slot
supports 4G services by default.
2.3 What can I do if, after I insert a SIM card and power on
my phone, the SIM card isn't detected properly?
1. If is displayed on your phone's standby screen, the inserted SIM card is not
detected properly. If is not displayed, your phone has detected your SIM card.
2. If you are sure that your phone has not detected your SIM card, remove the SIM card and
insert it back into your phone. Make sure the SIM card is in good contact with the SIM
card slot. If the problem persists, try inserting the SIM card into another phone. If the
SIM card can be properly detected on that phone, the SIM card is not faulty. In this case,
take your phone to an authorized Huawei service center for repair.

2.4 What types of cards are supported by my phone's card
slots?
Dual SIM card version
The upper card slot can accommodate a micro-SIM card while the lower card slot can
accommodate a nano-SIM card and a microSD card. For detailed card slot instructions,
see the battery cover protective film.
Single SIM card version
The upper card slot can accommodate a micro-SIM card while the lower card slot can
accommodate a microSD card. For detailed card slot instructions, see the battery cover
protective film.
2.5 What color does my phone come in?
Grey, gold, or silver.

3 System functions and settings
3.1 Does my phone support smart screenshot?
No.
3.2 What languages are supported on my phone?
Your phone supports the following 46 languages. (Only the version dedicated for the Middle
East supports Farsi.)
Chinese-simplified, English (United States), Spanish (Spain), Portuguese (Portugal), French,
German, Russian, Italian, Chinese-Hong Kong, Chinese-Taiwan, Japanese, Spanish (United
States), Portuguese (Brazil), Swedish, Norwegian, Danish, Czech, Hungarian, Slovak, Polish,
Romanian, Greek, Serbian, Bosnian, Macedonian, Bulgarian, Finnish, Estonian, Latvian,
Lithuanian, Slovenian, Croatian, Ukrainian, Turkish, Vietnamese, Indonesian, Arabic, Dutch,
Thai, Malay, Catalan, Hindi, English-GB, Burmese, Korean, and Hebrew.
3.3 What input methods are pre-installed on my phone?
Swype and Google Keyboard.
3.4 Can I double touch the screen to turn it on?
Yes.
Method ：Settings-> Motion control->Double touch.
3.5 Does my phone support drawing letters to open
applications when the screen is off?
Yes.

Method ：Settings-> Motion control->Draw, choose a letter.
3.6 Does my phone support MHL?
No.
3.7 Does my phone support HDMI?
No.
3.8 Does my phone support TV-OUT?
No.
3.9 Does my phone support smartcare?
No.
3.10 Does my phone come with a protective film?
Yes.
3.11 Does my phone support driving mode?
No.
3.12 Does my phone support multi-screen interaction?
Yes.
3.13 Does my phone support voice wakeup?
No.

4 Network and data sharing
4.1 Does my phone support Bluetooth 4.0 or Bluetooth 4.1
BLE?
Your phone supports Bluetooth 4.1.
4.2 Does my phone support the 5 GHz Wi-Fi frequency
band?
No.
4.3 Does my phone support infrared remote control?
No.
4.4 What services does my phone support when it is
roaming in other countries and regions?
In roaming state, your phone supports voice services by default. To surf the Internet, you need
to turn on the switches for data services and data roaming (Settings > More > Mobile
network > Data roaming). To receive multimedia messages, on the home screen, touch
Messaging > Menu > Settings > Advanced and select Retrieve automatically when card 1
roaming or Retrieve automatically when card 2 roaming.
4.5 Is the GSM 850 MHz network frequency available for
my phone?
Yes.

4.6 What 4G frequency bands are supported by each KIWI
model?
KIW-L21/HUAWEI KII-L21 in Europe and Southeast Asia:
FDD: B3/B7/B8/B20/B1
KIW-L22/HUAWEI KII-L22 inAustralia and New Zealand, South Pacific, Taiwan, and
Thailand:
FDD: B1/B3/B5/B7/B8/B28/B19
TDD: B40
HUAWEI KII-L23 in Latin America:
FDD: B2/B5/B4/B7/B28
KIW-L24 (dual SIM card version customized for the United States):
B2/B4/B5/B12/B17
KII-L33 (single SIM card version customized for Chile):
B2/B5/B4/B7/B28
KII-L05 (single SIM card version customized for Canada):
B2/B5/B4/B7 /B12/B17
4.7 What 4G network standards does my phone support?
What are the supported network speeds?
Your phone supports the following 4G network standards:
LTE, FDD LTE, WCDMA, and GSM
Your phone supports the following maximum network speeds:
WCDMA: 384 kbit/s (UL), 384 kbit/s (DL)
HSPA Category 24: 5.76 Mbit/s (UL), 42 Mbit/s (DL)
EDGE Class 12: 236.8 kbit/s (UL), 236.8 kbit/s (DL)
GPRS: 40 kbit/s (UL), 60 kbit/s (DL)
LTE-FDD Category 4: 51.0 Mbit/s (UL), 150.8 Mbit/s (DL)
LTE-TDD Category 4: 32 Mbit/s (UL), 131 Mbit/s (DL)
4.8 Does my phone support SIM card hot swapping?
No.

5 Security and payment
5.1 Does my phone support NFC?
Not if you are using the general version. If you are using a customized version, whether NFC
is supported depends on the actual customization features.

6 Camera, music, and video
6.1 Can my phone play HD videos?
Yes.
6.2 Does my phone support optical image stabilization
(OIS)?
No.
6.3 Does my phone support online translation?
No.
6.4 Does my phone support all-focus mode?
Yes.
6.5 Does my phone support smart headset control?
No.
6.6 What type of rear camera sensor does my phone use,
BSI or stacked?
Your phone uses a stacked rear camera.

7 Calls and contacts
7.1 Why does my phone show I have a 4G signal, but I
can't make calls?
Making calls requires a 2G or 3G signal. If you have a 4G signal but can't make calls, your
phone may be failing to receive a 2G or 3G signal or the call or 2G/3G services are not
enabled on the carrier's network. To resolve this problem, try the following:
1. Check whether this problem also occurs on another phone using a SIM card from the
same carrier.
2. Insert your SIM card into another 4G phone and check whether the problem still occurs.
3. Contact your carrier and check whether your phone's call and 2G/3G services are
enabled.

8 Location services and navigation
8.1 Does my phone support the BeiDou Navigation
Satellite System? How do I know whether it is running?
No, your phone does not support the BeiDou Navigation Satellite System.

9 Accessories
9.1 Giftbox accessories
Phone (including built-in battery)
Charger
USB cable
Quick Start Guide (including Safety Information)
Ejector pin
9.2 Product specifications
KIWI Smartphone
product specific-0201
9.3 List of pre-installed applications
The general version does not have any pre-installed applications.
9.4 Dual card slot specifications
KIWI SIM Card
Insertion Instruction
9.5 ROM and RAM allocation
Your phone has a 16 GB ROM and a 2 GB RAM.
For the 16 GB ROM, you have 9.86 GB of available space.

For the 2 GB RAM, you have 1.06 GB of available space.
9.6 Phone at a glance
Figure 9-1 Phone at a glance

Figure 9-2 Dual SIM card version
Figure 9-3 Single SIM card version