Hughes 9502 User manual

Hughes 9502 Fixed Satellite
Terminal
P/N 3500509-0001
User Guide
Document No. 3004146-0001 Rev H
18-January 2017

Copyright © 2012 - 2017 Hughes Network Systems, LLC
All rights reserved. This publication and its contents are proprietary to Hughes Network Systems,
LLC. No part of this publication may be reproduced in any form or by any means without the written
permission of Hughes Network Systems, LLC, 11717 Exploration Lane, Germantown, Maryland
20876.
Hughes Network Systems, LLC has made every effort to ensure the correctness and completeness
of the material in this document. Hughes Network Systems, LLC shall not be liable for errors
contained herein. The information in this document is subject to change without notice. Hughes
Network Systems, LLCmakes no warranty of any kind with regard to this material, including, but not
limited to, the implied warranties of merchantability and fitness for a particular purpose.
Trademarks
Hughes and Hughes Network Systems are trademarks of Hughes Network Systems, LLC. All other
trademarks are the property of their respective owners.

9502 User Guide
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Contents
Understanding safety alert messages ........................................................................................5
Messages concerning personal injury / Messages concernant des blessures corporelles...........................5
Messages concerning property damage / Messages concernant des dommages matériels........................6
Safety symbols.............................................................................................................................7
Chapter 1 Product Description..........................................................................................13
Contents of the Hughes 9502 Kit.............................................................................................................13
Optional Mounting Accessories...............................................................................................................14
Main features of the 9502 ........................................................................................................................14
Interfaces..................................................................................................................................................15
Terminal Specifications ...........................................................................................................................17
Chapter 2 Configuration via Web UI................................................................................18
Web UI Layout ........................................................................................................................................18
Home Tab.............................................................................................................................................18
Terminal Information.......................................................................................................................18
SIM Information ..............................................................................................................................18
Troubleshooting...............................................................................................................................18
Status Bar.............................................................................................................................................20
Connections Tab ..................................................................................................................................22
Manage Contexts Page.....................................................................................................................22
Automatic Contexts..........................................................................................................................23
Manage APNs Page..........................................................................................................................25
Settings Tab .........................................................................................................................................26
General Setup...................................................................................................................................26
IP Address/DHCP Settings ..............................................................................................................27
Ethernet Port Page............................................................................................................................28
Port Forwarding Page.......................................................................................................................29
ATC Page.........................................................................................................................................30
Feature Management Page...................................................................................................................31
M2M Page............................................................................................................................................32
Ping Configuration:..........................................................................................................................32
Security Passwords ..............................................................................................................................34
Enhanced Security Settings Page.........................................................................................................35
SMS Pages...........................................................................................................................................37
Chapter 3 Operational Features........................................................................................38
LEDs........................................................................................................................................................38
Function Button .......................................................................................................................................38
Network Mode.........................................................................................................................................38
NAT Mode...........................................................................................................................................39
NAPT Mode.........................................................................................................................................39
Relay Mode..........................................................................................................................................39

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Remote Control........................................................................................................................................40
Remote Upgrade and File Transfer..........................................................................................................41
Security....................................................................................................................................................41
Wake on LAN (Any Packet)....................................................................................................................41
Serial Pin Power Control .........................................................................................................................42
ATC .........................................................................................................................................................42
Watchdog.................................................................................................................................................43
GNSS.......................................................................................................................................................43
Chapter 4 Installation Instructions ...................................................................................44
Inspecting the parts..................................................................................................................................44
Optional installation items:......................................................................................................................44
Determining where to install the ODU....................................................................................................44
ODU installation using the basic fix mount kit; (P/N 3004066-0002) ...............................................46
Mounting the azimuth elevation bracket..................................................................................................47
Mounting the azimuth elevation bracket onto the pole............................................................................48
Attaching RF cable to ODU.....................................................................................................................49
Attaching RF cable to the Hughes 9502 IDU ..........................................................................................50
Connecting power leads to the Hughes 9502 IDU...................................................................................51
Powering up the Hughes 9502.................................................................................................................53
Coverage Map..........................................................................................................................................54
Operation in the MEAS footprint.........................................................................................................54
Pointing the ODU ....................................................................................................................................56
LED Flow Chart.......................................................................................................................................58
Adjusting the azimuth and elevation of the ODU....................................................................................60
Exit Pointing Mode..................................................................................................................................61
Chapter 5 Lightning Protection and Safety......................................................................62
Lightning and Grounding Precautions / La foudre et la terre Précautions...............................................62
Disclaimer / Avertissement......................................................................................................................63
Chapter 6 AT Unsolicited Response Codes ......................................................................64
Chapter 7 Troubleshooting ................................................................................................66
PDP Context Activation Errors............................................................................................................67
Chapter 8 Declaration of Conformity...............................................................................68
FCC Compliance / Conformité FCC........................................................................................................69
IC Compliance / Conformité IC...............................................................................................................69
EU RoHS (Restriction of Hazardous Substances) Directive ...................................................................70
EU WEEE (Waste Electrical and Electronic Equipment) Directives......................................................70

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Figures
FIGURE 1-1 –IDU P/N 3500563-0001 13
FIGURE 1-2 –RF CABLE WITH N TO TNC ADAPTER P/N 3500634-0001 13
FIGURE 1-3 –ODU P/N 3500564-0001 13
FIGURE 1-4 - IDU MOUNTING STRAP 14
FIGURE 1-5 - AZIMUTH/ELEVATION BRACKET 14
FIGURE 1-6 –FRONT SIDE VIEW OF IDU 16
FIGURE 1-7 –BACK SIDE VIEW OF IDU 16
FIGURE 2-1 - HOME PAGE 19
FIGURE 2-2 –ENTER POINTING 21
FIGURE 2-2 –MANAGE CONTEXTS 22
FIGURE 2-3 –AUTOMATIC CONTEXTS 23
FIGURE 2-4 –DHCP AUTOMATIC CONTEXTS 24
FIGURE 2-5 –MANAGE APNS 25
FIGURE 2-6 –GENERAL SETUP 26
FIGURE 2-7 –IP ADDRESS/DHCP SETTINGS 27
FIGURE 2-8 –ETHERNET SETTINGS 28
FIGURE 2-9 –PORT FORWARDING SETTINGS 29
FIGURE 2-10 –ATC PAGE 30
FIGURE 2-11 –FEATURE MANAGEMENT PAGE 31
FIGURE 2-12 –M2M SETUP 32
FIGURE 2-13 –SECURITY PASSWORDS 34
FIGURE 2-14 –ENHANCED SECURITY PAGE LINK 35
FIGURE 2-15 –ENHANCED SECURITY SETTINGS PAGE 35
FIGURE 2-16 –LOGIN PAGE 36
FIGURE 2-17 –SMS SEND/RECEIVE 37
FIGURE 4-1 –HOME PAGE SHOWING POINTING INFORMATION 45
FIGURE 4-2 –BASE BRACKET AND BUBBLE LEVEL 46
FIGURE 4-3 –POLE ASSEMBLY 47
FIGURE 4-4 –AZIMUTH ELEVATION BRACKET 47
FIGURE 4-5 –POLE COLLAR 48
FIGURE 4-6 –WEATHER PROOF CONNECTOR 49
FIGURE 4-7 –CONNECT CABLE TO TNC CONNECTOR ON IDU 50
FIGURE 4-8 - POWER CONNECTOR 51
FIGURE 4-9 - CONNECTING POWER LEADS 52
FIGURE 4-10 - FUNCTION BUTTON 53
FIGURE 4-11 –AREA WHERE THE UT MAY SEE 2 SATELLITES 55
FIGURE 4-12 –SIGNAL STRENGTH ON HOME PAGE 57
FIGURE 4-13 –LED FLOW CHART 58
FIGURE 4-14 - ADJUSTING ELEVATION 60
FIGURE 4-15 - ADJUSTING AZIMUTH 60
FIGURE 5-1 –9502 IDU PROTECTIVE EARTH GROUNDING 63

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Tables
TABLE 1 –TERMINAL SPECIFICATIONS............................................................................................................17
TABLE 2 –9502 WEB UI LAYOUT.........................................................................................................................18
TABLE 3 –STATUS BAR.........................................................................................................................................20
TABLE 4 –GPS STATUS..........................................................................................................................................20
TABLE 5 –REMOTE CONTROL SMS MESSAGE COMMANDS ........................................................................40
TABLE 6 - AT UNSOLICITED RESPONSE CODES...............................................................................................65
TABLE 7 - PDP CONTEXT ACTIVATION ERRORS.............................................................................................67

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Understanding safety alert messages
Safety alert messages call attention to potential safety hazards and
tell you how to avoid them. These messages are identified by the
signal words DANGER, WARNING, CAUTION, or NOTICE, as
illustrated below. To avoid possible property damage, personal
injury or in some cases possible death read and comply with all
safety alert messages.
Messages d'alerte de sécurité attirent l'attention sur les
dangers potentiels et de vous dire comment les éviter. Ces
messages sont identifiés par un signal mots DANGER,
AVERTISSEMENT, ATTENTION, ou avis, comme illustré ci-
dessous. Pour éviter des dommages matériels, des blessures ou
la mort dans certains cas possible de lire et de respecter tous
les messages d'alerte de sécurité.
Messages concerning
personal injury / Messages
concernant des blessures
corporelles
The signal words DANGER, WARNING, and CAUTION indicate
hazards that could result in personal injury or in some cases death,
as explained below. Each of these signal words indicates the
severity of the potential hazard.
Le signal de DANGER mots, AVERTISSEMENT et
ATTENTION indiquer les dangers qui pourraient entraîner
des blessures ou, dans certains cas la mort, comme expliqué ci-
dessous. Chacun de ces mots du signal indique la gravité du
danger potentiel.
DANGER indicates a potentially hazardous situation which, if
not avoided, will result in death or serious injury.
DANGER indique une situation potentiellement dangereuse
qui, si elle n'est pas évitée, entraînera la mort ou des
blessures graves.

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WARNING indicates a potentially hazardous situation which, if
not avoided, could result in serious injury.
AVERTISSEMENT indique une situation potentiellement
dangereuse qui, si elle n'est pas évitée, pourrait entraîner
des blessures graves.
CAUTION indicates a potentially hazardous situation which, if
not avoided, could result in minor or moderate injury.
ATTENTION indique une situation potentiellement
dangereuse qui, si elle n'est pas évitée, pourrait entraîner
des blessures mineures ou modérées.
Messages concerning
property damage /
Messages concernant des
dommages matériels
NOTICE is used for messages concerning possible property
damage, product damage or malfunction, data loss, or other
unwanted results—but not personal injury.
AVIS est utilisée pour les messages concernant les dommages
matériels, des dommages au produit ou de dysfonctionnement,
de perte de données ou d'autres résultats indésirables, mais des
blessures non personnelle.

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Safety symbols
The generic safety alert symbol calls attention to a
potential personal injury hazard. It appears next to the DANGER,
WARNING, and CAUTION signal words as part of the signal
word label. Other symbols may appear next to DANGER,
WARNING, or CAUTION to indicate a specific type of hazard
(for example, fire or electric shock). If other hazard symbols are
used in this document they are identified in this section.
Le symbole générique d'alerte suivant attire
l'attention sur un danger potentiel de risque de blessures. Il
apparaît à côté des mots DANGER, AVERTISSEMENT et
ATTENTION dans le cadre de l'affichage d’alerte . D'autres
symboles peuvent apparaître à côté de DANGER,
AVERTISSEMENT ou ATTENTION pour indiquer un type
spécifique de danger (par exemple, un incendie ou un choc
électrique). Si d’autres symboles de danger sont utilisés dans
ce document, ils sont décrits dans cette section.
Additional symbols / Symboles supplémentaires
Warning Potential Radio Frequency (RF)
hazard. Where you see this alert symbol and
WARNING heading, strictly follow the warning
instructions to avoid injury to eyes or other
personal injury.
Avertissement Danger possible de Fréquence
Radio (RF). A la vue de ce symbole d’alerte
et du terme AVERTISSEMENT, suivez
rigoureusement les instructions
d'avertissement afin d’éviter une blessure
aux yeux ou toute autre blessure .
Warning Where you see this alert symbol and
WARNING heading, strictly follow the warning
instructions to avoid personal injury.
Avertissement A la vue de ce symbole
d’alerte et du terme AVERTISSEMENT,
suivez rigoureusement les instructions
d'avertissement pour éviter toute blessure.

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Danger Electric shock hazard: Where you see
this alert symbol and DANGER heading,
strictly follow the warning instructions to avoid
electric shock injury or death.
Danger Risque de choc électrique: A la vue
de ce symbole d’alerte et du terme DANGER,
suivez rigoureusement les instructions
d'avertissement pour éviter tout choc
électrique ou blessure mortelle.
Warnings for Satellite Terminal /
Avertissements pour le Terminal Satellite
Do not stand in front of the ODU (Antenna)
This device emits radio frequency energy. To
avoid injury, do not place head or other body
parts in front of the satellite ODU when system
is operational. Maintain a distance of 1 m or
more from the front of the Satellite Terminal
ODU.
Ne pas se tenir en face de l'ODU (antenne)
Cet appareil émet une énergie de fréquence
radio. Pour éviter toute blessure, ne placez
pas la tête ou toute autre partie du corps en
face de l'ODU satellite lorsque le système est
opérationnel. Maintenez une distance de 1 m
ou plus par rapport à l’ODU du terminal
satellite.
General Handle your Satellite Terminal with
care. Avoid exposing your Satellite Terminal to
extreme hot or cold temperatures outside the
range -40ºC to +75ºC.
Avoid placing the Terminal close to cigarettes,
open flames or any source of heat.
Changes or modifications to the Terminal not
expressly approved by Hughes Network
Systems will void the Warranty and could void
your authority to operate this equipment.
Only use a soft damp cloth to clean the
Terminal.