Human Touch WholeBody 2.0 User manual

troubleshooting guide
WholeBody

©2013 Human Touch, LLC. All rights reserved.
October 26, 2013
Please forward any questions or comments regarding this Troubleshooting Guide to
[email protected].

WholeBody 2.0 Troubleshooting Guide 1
WholeBody 2.0 Troubleshooting
This Troubleshooting Guide walks you step-by-step through the
diagnosis of WholeBody 2.0 customer problems. It is important to
follow these steps carefully, to ensure that the problem is diagnosed
correctly, and therefore the appropriate repair action is taken.
Assembly Issues
My backrest looks crooked
The backrest is most likely not installed properly. When installing the
backrest it is very important that the backrest is held level so that the
tracks on the side of the backrest install onto the brackets
simultaneously. It is easiest to do this using two people. Remove the
backrest, then reinstall it properly.
Getting Started
1. Turn the power switch on the back of the chair base to Off, wait
approximately five seconds, then turn it back On.
2. Verify that the backrest massage mechanism and the foot and calf
massager paddles move when you power on the chair. If they do
not, see "Power" on page 2.
3. Wait 30 seconds while a system check is performed, then verify
that the problem still exists.
4. If the problem still exists, choose from the following issues:,
To Troubleshoot This
Issue: Do the following:
My remote control is
not working properly Replace the remote.
My backrest is not
massaging properly Replace the massage mechanism.

2WholeBody 2.0 Troubleshooting Guide
Power
Step 1: Check the wall outlet
1. Plug a different device into the AC outlet into which the chair is
plugged.
2. If the device does not work (is not receiving power), the AC outlet is
most likely not working. Plug the chair into a different AC outlet to
verify that it receives power.
Step 2: Check the power cord
1. Verify that the power cord connection to the chair’s power panel is
secure and that the cord is not damaged.
2. Verify that the backrest cable connection to the chair base is secure.
3. Replace the power panel.
Step 3: If the chair is still not receiving power, replace the
main PCB
If this still does not solve the problem, replace the chair.
My chair won’t
recline/incline
Make sure you are pressing and holding the up
or down arrow for at least five seconds; it can
take several seconds to activate. If this does not
resolve the issue, replace the recline actuator.
My foot and calf
massager is not
massaging properly
Replace the foot-and-calf massager motor.
To Troubleshoot This
Issue: Do the following:

Human Touch, LLC
3030 Walnut Ave.
Long Beach, CA 90807
humantouch.com