Human Touch ZeroG 5.0 User manual

Getting Started
1) Verify that the chair has not been used for more than three consecutive cycles. If it has,
power off the chair for 30 minutes to allow the chair to cool down.
NOTE: If you run the chair continuously for more than three massage cycles, it may
shut down to protect the chair from overheating. This is a safety feature.
2) Power off the chair, wait a few seconds, then power it back on.
3) Verify that the backrest massage mechanism and the foot/calf massager paddles move. If
they do not, see Power for further instructions.
4) Select the issue that best describes the problem:
Remote Control
Seat Massage
Backrest Recline
Foot/Calf Position
Backrest Massage
Warm Air Heat
Foot/Calf Massage

What’s not working
properly?
What are the symptoms?
Here’s what to do:
Remote Control
The remote is not
working at all.
Replace the remote.
One function on the
remote is not working.
The problem is likely the function
you are trying to use. See that
function elsewhere in this table.
Backrest Massage
The backrest is not
massaging properly.
Replace the massage mechanism.
Seat Massage
The seat massage is not
working properly.
Replace the chair.
Warm Air Heat
The warm air heat is not
working properly.
Replace the chair.
Backrest Recline
The backrest will not
1) Make sure you are pressing and
holding the up or down arrow for

What’s not working
properly?
What are the symptoms?
Here’s what to do:
recline or incline.
at least five seconds; it can take
several seconds to activate.
2) If the problem remains, replace
the backrest actuator.
3) If the problem remains, replace
the chair.
Foot/Calf Massage
The foot/calf massager is
not massaging properly.
Replace the foot/calf massager.
Foot/Calf Position
The foot/calf massager
will not raise/lower.
Replace the footrest actuator.

Power
1) Check the power cord.
Make sure the power cord connection to the chair’s power panel is secure and that the
power cord is not damaged. If the cord is damaged, replace the power panel.
3) Check the wall outlet.
Plug a known working device into the outlet. If the device doesn’t work, the outlet is
likely defective. Plug the chair into a working outlet.
4) Replace the main PCB.
5-23-2016