Human Touch iJoy250 User manual

troubleshooting guide Robotic Massage® Chair
175
iJoy
250
iJoy

June 29, 2009
©2009 Human Touch, LLC. All rights reserved.
Please forward any questions or comments regarding this Troubleshooting Guide to
[email protected].

iJoy-250 Troubleshooting Guide 1
iJoy-250 Troubleshooting
This Troubleshooting Guide walks you step-by-step through the
diagnosis of iJoy-250 customer problems. It is important to follow
these steps carefully, to ensure that the problem is diagnosed
correctly, and therefore the appropriate repair action is taken.
Assembly Issues
Power switch will not turn on
If the power switch cannot be set to On, it is because the Child Safety
lock is set incorrectly. Set the child safety lock on the power panel to
the Unlock position, then turn the power switch to On.
Getting Started
1. Turn the power switch on the back of the chair to Off, wait
approximately five seconds, then turn it back On.
2. Check whether any remote control LEDs light. If not, see "Power"
on page 2.
3. Choose from the following:

2iJoy-250 Troubleshooting Guide
Power
Step 1: Check the power and remote control cables
Verify that the power cord connections to the power panel are secure,
and that the cord is not damaged. If any of the power panel components
is damaged, replace the power panel.
IMPORTANT
Be sure to note the serial number on the power panel. Once
the power panel is replaced, the chair will no longer contain the
serial number on the power panel.
Step 2: Check the wall outlet
Plug a different device into the AC outlet into which the chair is plugged.
If the device does not work (is not receiving power), the AC outlet is
most likely not working. Plug the chair into a different AC outlet to verify
that it receives power.
To Troubleshoot This
Issue Do the following:
My remote control is
not working
Power to remote has already been verified
therefore:
• If a remote LED does not light when you
press it, but the function it controls works,
replace the remote.
• If a remote LED lights when you press it, but
the function it controls does not work,
replace the massage mechanism.
My chair is not
massaging properly
If the Rolling, Kneading, Percussion or
Compression massage is not working, or is
making a loud noise, replace the massage
mechanism.
My backrest won’t
recline/incline
If you have to press the recline/incline
buttons extremely hard to recline/incline
the backrest, replace the remote.
If the backrest recline/incline does not work
at all, replace the backrest actuator.
My cup holder lid or
insert is broken.
Replace the cup holder lid or insert.
My convenience outlet
doesn’t work.
See "Convenience Outlet" on page 3.

iJoy-250 Troubleshooting Guide 3
Step 3: Replace the AC outlet fuse
The AC outlet fuse is located on the power panel.
To check the fuse:
1. Turn the power switch to OFF and unplug the chair from the wall
outlet.
2. Using a small screwdriver or a coin, turn the fuse holder (located on
the power panel) approximately 1/8 turn counter-clockwise.
The fuse holder pops slightly out.
3. If the fuse is blown (looks black), replace it with a new fuse of the
same value.
4. Reinsert the fuse holder into the power panel, then turn it 1/8 turn
clockwise to secure it.
5. Plug the chair back into the wall outlet and turn it on.
6. Verify that the chair is now receiving power.
Step 4: If the chair is still not receiving power, replace the
PCB box
Convenience Outlet
The convenience outlet fuse is located on the auxiliary power panel.
1. Verify that the device being plugged into the convenience outlet
does not draw more than 1 Amp of power. (If it does, it cannot be
plugged into the convenience outlet as it will blow the fuse).
2. Verify that the device being plugged into the convenience outlet
works when plugged into a wall outlet.
3. Turn the power switch to OFF and unplug the chair from the wall
outlet.
4. Using a small screwdriver or a coin, turn the fuse holder (located on
the power panel) approximately 1/8 turn counter-clockwise.
The fuse holder pops slightly out.
5. If the fuse is blown (looks black), replace it with a new fuse of the
same value.
6. Reinsert the fuse holder into the power panel, then turn it 1/8 turn
clockwise to secure it.

4iJoy-250 Troubleshooting Guide
7. Plug the chair back into the wall outlet and turn it on.
8. If the convenience outlet is still not receiving power, replace the
auxiliary power panel.

Human Touch, LLC
3030 Walnut Ave.
Long Beach, CA 90807
www.humantouch.com