Hypercom 4205 User manual

Hypercom 4205
Terminal Guide
Technical Support:
800.459.5798
Monday - Friday
7:00 am - 7:00 pm CST
LawPay.com
[e-mail]

Test Transaction
1. Press “Sale”
2.Press “Credit”
3. Enter test credit card
number: 4111-1111-1111-1111
4.Card present?
If Yes, press:
If No, press:
5.Enter test card expiration
date: 1220
6.Is CVV present?
Select either “Not
Provided” or “Present”
Note: Select “Present”
for this test transaction
7. Enter test code: 123
8. Enter test sale amount: $1.00
9. Enter test street address
number: 123
10. Enter testzipcode: 12345
11. Your terminal will print a
receipt
Return
1. Press “Return”
2.Press “Credit”
3.Swipe or enter credit card
number
4. Enter expiration date (mmyy)
5.Enter amount of sale
Force/Offline
Only for voice authorization
1. Press “Offline”
2.Enter credit card number
3. Enter expiration date (mmyy)
4.Enter sale amount
5.Enter authorization code
Reprint Receipt
Only available before
transaction is batched
1. Press “Reports”
2.Press “Reprint”
3.Choose either “Last
Transaction” or select
the invoice you need to
reprint from the list
4. Choose either “Customer”
or “Merchant” copy
Sale (Manual)
1. Press “Sale”
2.Press “Credit”
3.Enter credit card number
4.Card present?
If Yes, press:
If No, press:
5. Enter expiration date (mmyy)
6.Is CVV present?
Select either “Not
Provided” or “Present”
7. Enter in 3-4 digit code
8.Enter sale amount
9. Enter cardholders billing
street address number
10. Enter cardholders billing
zip code
Terminal Guide
Hypercom 4205
Sale (Swipe)
1. Swipe card
2.Enter amount of sale
3.Press
Void
1. Press “Void”
2.Choose “Last Transaction”
or invoice number
3.Transaction information
will display, choose one of
the two choices:
Confirm:
Cancel:
Settle/Batch
1. Press “Settle”
2.Enter password
3.Confirm sales and press
4.Confirm returns and press
5.Report will then print
Common transactions
processed on the
Hypercom 4205:
Note: The machine will dial out
for approval from the bank. Since
this is not an actual credit card
number you will get the decline
message, “Invalid card number”.
With a valid transaction, the first
receipt will be your copy. You can
press any number on the keypad
to print a customer copy.
Finding the CVV Code
Visa/MasterCard:
3-digit number to the right
of the signature line on the
back of the card.
American Express:
4-digit number on the front
of the credit card.
1

1. Press “FUNCTION 10”,
then press
2.Enter the password, then
press
3.Enter date (mmyy), then
press
4.Enter time (in military
time, i.e. 1500 is 3:00pm),
then press
Setting Date & Time
If You Require a
Prefix to Dial Out
1. Press “FUNCTION 2” then
press
2.Enter password
3.Enter prefix then press
Note: Number “1” is already
programmed in the machine.
Plug In & Power Up
Hypercom 4205
How to enable your credit
card machine: Password
The password will be one of
the four passwords below:
A.“0” (8 times)
B.“0” (4 times)
C.“1” (8 times)
D.“1” (4 times)
Option 2
Share line with fax machine
1. Connect telephone cable
into the “LINE” port on the
bottom of the terminal
2. Connect the other end into
the second phone jack
available on the fax machine
3.Connect power cord (see
“How to Power Up”)
Note: The fax machine will
have two phone ports: TEL/
EXT and LINE. Ensure you
have the credit card machine
plugged into the TEL/EXT port
in the back of the fax machine.
The LINE port should have a
telephone line going into the
telephone jack on the wall.
Option 1
Connect directly into an
analog phone line
1. Connect telephone cable
into the “LINE” port on the
back of the terminal
2.Connect the other
end of the cord into a
telephone jack
3.Connect power cord (see
“How to Power Up”)
Loading 2
Thermal Paper
1/4
To load the
thermal paper,
li the cover
on top of
the terminal
and place the roll in the
slot. Pull approximately
two inches of the paper
towards the screen
and close the cover
with the paper sticking
out. Tear off the excess
paper. Thermal paper
is available at any office
supply store.
LOCK
www.LawPay.com
Support Line: 800.459.5798
Monday-Friday: 7am-7pm CST
[e-mail]
How to Power Up
To power
up your
machine,
connect the
AC power
adapter into
the terminal
and turn the
connector
on the
terminal 180°
counter-clockwise to
the “lock” position. To
unlock, simply turn it
clockwise.
Connections
Power & cables included with machine
Hypercom
4205
Telephone
Cable
AC Power
Adapter
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Common Errors
Hypercom 4205
Below are common errors you may receive. The error message will display on the screen. Please
contact technical support at 1.800.459.5798 if you have any additional questions.
Error Messages
Basic communication error. Please contact Technical Support.
Follow the steps in the MC/VISA authorization section of this guide.
Ask for another form of payment.
Ask for another form of payment.
If you have an AMEX account call technical support for further assistance.
Contact Technical Support.
See “Loading Paper” (see page 2).
Settle/Batch the machine (see page 1).
Verify the credit card number with the cardholder and try again.
Press “Enter” to submit the payment or “Clear” to cancel the transaction.
Advise the cardholder call the number on the back of their card or ask
for another form of payment.
Please Try Again CE
Call Voice Auth
04 Pick Up
58 AMEX Not Allowed
401 Invalid Term/Merch ID
Paper Out
Expired Card
Settlement Required
Decline
Invalid Card Number
Address or CVV Mismatch
MC/VISA Voice
Authorization Line
1. Select Language
Press “1” for English or
Press “2” for Spanish
2.Enter Merchant ID
Enter last 12 digits of 3899
MerchID followed by “#”
3.Enter Zip Code
Enter your zip code (not client’s
zip code)
4.Enter Transaction Code
Press “1” for sale
5.Enter Account Number
Enter credit card number
6.Enter Expiration Date
Enter the credit card expiration
date (mmyy)
7. Enter Transaction Amount
Enter amount
8.Confirm Transaction Amount
Press “9” to confirm, or
“6” to re-enter
9. Processing
6-digit authorization code will
then be issued
Address Verification System
Response Code
Y- Yes; Exact match on address and zip
A- Address matches, zip does not
Z- Zip code matched, address does not
N- Neither address nor zip code match
U- Address information is unavailable
R- Retry; Issuer’s system is unavailable or timed out
E- Error; Transaction ineligible for AVS
S- AVS not supported by issuer
When obtaining an authorization code from
the Voice Authorization line, the sale is NOT
automatically deposited. The sale must be manually
entered (FORCE/OFFLINE) in your terminal to be
batched/deposited into your bank account (see page 1).
Voice Authorization Warning
Notes: ____________________________________
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