Hypercom Optimum T42 series User manual

POS User Guide
Optimum T42xx/M42xx

Table of Contents
I. OVERVIEW 1
II. OPERATOR’S TRANSACTIONS 2
II-1. Purchase 2
II-1a. Purchase - Magnetic Stripe Card 2
II-1b. Purchase - Chip Card 4
II-2. Purchase with Cash Back 6
II-3. Reversal 10
II-4. Authorization 11
II-4a. Authorization - Magnetic Stripe Card 11
II-4b. Authorization - Chip Card 13
II-5. Purchase Advice 15
II-5a. Purchase Advice - Magnetic Stripe Card 15
II-5b. Purchase Advice - Chip Card
II-6 Cash Advance
II-6a. Cash Advance - Magnetic Stripe Card
II-6b. Cash Advance - Chip Card
II-7 Duplicate Print
II-7a. Last Transaction
II-7b. Invoice Number
18
20
20
22
24
24
25
III. SUPERVISOR OPERATIONS 26
III-1. Refund 26
III-1a. Refund - Magnetic Stripe Card 26
III-1b. Refund - Chip Card 29
III-2. Reconciliation 32
III-3. Snapshot Balances 34
III-4. Running Totals 35
III-5. Password Change 36
I V. IMPORTANT INFORMATIONS 38
V. RETRIEVAL REFERENCE NUMBER 39
VI. RECEIPT PAPER INSTALLATION 40
VII. COMMOM TERMINAL ERROR MESSAGES 41

I. OVERVIEW
The T/M42xx has high-end features normally found in only more expensive IP and wireless
models, such as 24MB of total memory, an ARM9 processor for fast transacons and also
mul-applicaon. The T/M42xx is also PCI PED approved so that you can support debit with or
without an external PIN pad. Accept chip card transacons with the oponal EMV-approved
reader. This makes the Opmum T/M42xx ideal for magnec stripe and chip card transacons
worldwide. With one of the most slim form factors of any countertop device, it is also perfect
for handover environments.

II. Operator’s Transaction
II-1. PURCHASE
A data capture transacon that debits a cardholder›s account in exchange for
goods or services.
II-1a. PURCHASE - Magnec Stripe Card
STEP ACTION DISPLAY
1Enter the Purchase amount.
Example: SR10.00
Press ENTER.
2Swipe customer’s card.
Example: SPAN card
3Key-in customer’s Personal
Idencaon Number or PIN.
Then press ENTER.
4Terminal will process the
transacon.
PROCESSING NOW ...

5Transacon Approved.
Prinng 1st copy of the receipt.
Tear-o paper.
Press ENTER for duplicate copy.
II-1b. PURCHASE - CHIP Card
STEP ACTION DISPLAY
1Enter the Purchase amount.
Example: SR10.00
Press ENTER.
2Insert customer’s card.
Example: SPAN card
3Terminal will read the card.
4Key-in customer’s Personal
Idencaon Number or PIN.
Example: 1234
Then press ENTER key.
5Terminal will process the
transacon.
PROCESSING NOW ...
6Transacon Approved.
Prinng 1st copy of the receipt.
Tear-o paper.
7Remove customer’s chip card.
8Print duplicate?
Press YES to print 2nd copy.
II-2. PURCHASE with CASH BACK
A Purchase transacon where the amount of the transacon represents both the
value of the goods or services and of a Cash Amount requested by the Cardholder.
The amount of the cash poron is idened in the transacon data as a separate
item.
STEP ACTION DISPLAY
1Select NEW TRANS then press
ENTER key.

2Select PURCHASE then press
ENTER key.
3Select PURCHASE + CASH then
press ENTER key.
4Key-in PURCHASE amount.
Example: SAR100.00
Then press ENTER key.
5Key-in CASH amount.
Example: SAR10.00
Then press ENTER key.
6Press YES or ENTER key.
7Insert customer’s card.
Example: SPAN Card
SELECTING … SPAN
8Key-in customer’s Personal
Idencaon Number or PIN.
Example: 1234
Then press ENTER key.
9Terminal will process the
transacon.
PROCESSING NOW ...
10 Transacon Approved.
Prinng 1st copy of the receipt.
Tear-o paper.
11 Remove customer’s chip card.

12 Print duplicate?
Press YES to print 2nd copy.
II-3. REVERSAL
Iniated by the Retailer as a CANCEL transacon to reverse the previous purchase
transacon. The Retailer is allowed to cancel only aer the last approval is
completed within the reversal me limit of 60 seconds.
STEP ACTION DISPLAY
1Press CLEAR to reverse.
2Key-in merchant password.
Example: 1111
Then press ENTER key.
3Press YES or ENTER key.
4Transacon Accepted.
Prinng 1st copy of the receipt.
Tear-o paper.
Press ENTER for duplicate copy.
II-4. AUTHORIZATION
Online check of a cardholder›s account before a purchase is made. The
transacon is entered with an amount that is equal to that of the purchase or
that is predetermined by the retailer. If approved, this transacon assumes a
pre-authorizaon purchase compleon will follow to nalize the purchase. The
pre-authorized amount can oponally be held against the account unl a pre-
authorizaon compleon occurs or the hold me expires.
II-4a. AUTHORIZATION - Magnec Stripe Card
STEP ACTION DISPLAY
1Select NEW TRANS then press
ENTER key.
2Select AUTHORIZATION by
pressing arrow down key
thrice (3X), then press ENTER
key.
3Key-in AUTHORIZATION amount.
Example: SAR100.00
Then press ENTER key.

4Swipe customer’s card.
Example: VISA Card
5Terminal will process the
transacon.
PROCESSING NOW ...
6Transacon Approved.
Prinng 1st copy of the receipt.
Tear-o paper.
Press ENTER for duplicate copy.
II-4b. AUTHORIZATION - CHIP Card
STEP ACTION DISPLAY
1Select NEW TRANS then press
ENTER key.
2Select AUTHORIZATION by
pressing arrow down key thrice
(3X), then press ENTER key.
3Key-in AUTHORIZATION amount.
Example: SAR100.00
Then press ENTER key.
4Insert customer’s card
5Terminal will process the
transacon.
Example: SPAN Card
SELECTING … SPAN
PROCESSING NOW ...
6Transacon Approved.
Prinng 1st copy of the receipt.
Tear-o paper.
7Remove customer’s chip card.

8Print duplicate?
Press YES to print 2nd copy.
II-5. PURCHASE ADVICE
Follow-up to an approved pre-authorizaon purchase transacon. It is iniated
aer the cardholder received the purchased goods or services. The amount entered
in this transacon supersedes that entered in the pre-authorizaon purchase.
II-5a. PURCHASE ADVICE - Magnec Stripe Card
STEP ACTION DISPLAY
1Select NEW TRANS then press
ENTER key.
2Select PURCHASE ADVICE by
pressing arrow down key twice
(2X), then press ENTER key.
3Key-in PURCHASE ADVICE
amount.
Example: SAR10.00
Then press ENTER key.
4Swipe customer’s card.
5Key-in APPROVAL CODE *.
Example: A1B2C3
Then press ENTER key.
* Use the approval code from
corresponding approved
authorizaon transacon.
Note: Use buon #2 (sel)
to toggle from number to
alphabet.
6Press YES if the amount is
the same in the approved
authorizaon transacon, else
press NO.
7Terminal will process the
transacon.
PLEASE WAIT ...

8Transacon Accepted.
Prinng 1st copy of the receipt.
Tear-o paper.
Press ENTER for duplicate copy.
II-5b. PURCHASE ADVICE - CHIP Card
STEP ACTION DISPLAY
1Select NEW TRANS then press
ENTER key.
2Select PURCHASE ADVICE by
pressing arrow down key twice
(2X), then press ENTER key.
3Key-in PURCHASE ADVICE
amount.
Example: SAR10.00
Then press ENTER key.
4Insert customer’s card.
SELECTING…VISA
5Key-in APPROVAL CODE *.
Example: A1B2C3
Then press ENTER key.
* Use the approval code from
corresponding approved
authorizaon transacon.
Note: Use buon #2 (sel)
to toggle from number to
alphabet.
6Press YES if the amount is
the same in the approved
authorizaon transacon, else
press NO.
7Transacon Accepted.
Prinng 1st copy of the receipt.
Tear-o paper.

II-6. CASH ADVANCE
A manual cash disbursement, typically obtained at a bank’s branch.
II-6a. CASH ADVANCE - Magnec Stripe Card
STEP ACTION DISPLAY
1Select NEW TRANS then press
ENTER key.
2Select CASH ADVANCE by
pressing arrow down key four
mes (4X), then press ENTER
key.
3Key-in CASH ADVANCE amount.
Example: SAR100.00
Then press ENTER key
4Swipe customer’s card.
Example: VISA
5Terminal will process the
transacon.
PROCESSING NOW ...
6Transacon Approved.
Prinng 1st copy of the receipt.
Tear-o paper.
Press ENTER for duplicate copy.
II-6b. CASH ADVANCE - CHIP Card
STEP ACTION DISPLAY
1Select NEW TRANS then press
ENTER key.
2Select CASH ADVANCE by
pressing arrow down key four
mes (4X), then press ENTER
key.
3Key-in CASH ADVANCE amount.
Example: SAR100.00
Then press ENTER key
4Insert customer’s card.
Example: VISA
SELECTING … VISA

5Terminal will process the
transacon.
PROCESSING NOW ...
6Transacon Approved.
Prinng 1st copy of the receipt.
Tear-o paper.
7Remove customer’s chip card.
8Print duplicate?
Press YES to print 2nd copy.
II-7. DUPLICATE PRINT
The operator can have more than one copy of the approved transacon receipt.
II-7a. LAST TRANSACTION
STEP ACTION DISPLAY
1Select DUPLICATE PRINT then
press ENTER key.
2Select LAST then press ENTER
key.
Prinng the latest approved
transacon receipt …
II-7b. INVOICE NUMBER
STEP ACTION DISPLAY
1Select DUPLICATE PRINT then
press ENTER key.
2Select INVOICE by pressing
arrow down key once then
press ENTER key.
3Key-in INVOICE NUMBER.
Invoice number is the last 6
digits of the RRN.
Example: 123456
Then press ENTER
PRINTING …

III-1.REFUND
A data capture transacon that is iniated by the Retailer to credit the cardholder
for a refund of goods or services, and to debit the retailer›s account accordingly. It
requires the cardholder to enter the PIN and also requires the retailer›s supervisor
password and the retailer›s signature.
III-1a. REFUND - Magnec Stripe Card
STEP ACTION DISPLAY
1Select NEW TRANS then press
ENTER key.
2Select REFUND by pressing
arrow down key once, then
press ENTER key.
3Key-in REFUND amount.
Example: SAR100.00
Then press ENTER key.
4Swipe customer’s card.
Example: SPAN Card
III. SUPERVISOR OPERATIONS 5Key-in merchant password.
Example: 1111
Then press ENTER key.
6Key-in Retrieval Reference
Number or RRN.
Example: 900001234567
Then press ENTER.
7Key-in customer’s Personal
Idencaon Number or PIN.
Example: 1234
Then press ENTER key.
8Terminal will process the
transacon.
PROCESSING NOW ...
9Transacon Approved.
Prinng 1st copy of the receipt.
Tear-o paper.
Press ENTER for duplicate copy.
III-1b. REFUND - CHIP Card
STEP ACTION DISPLAY

1Select NEW TRANS then press
ENTER key.
2Select REFUND by pressing
arrow down key once, then
press ENTER key.
3Key-in REFUND amount.
Example: SAR100.00
Then press ENTER key.
4Insert customer’s card.
Example: SPAN Card
SELECTING … SPAN
5Key-in merchant password.
Example: 1111
Then press ENTER key.
6Key-in Retrieval Reference
Number or RRN.
Example: 900001234567
Then press ENTER key.
7Key-in customer’s Personal
Idencaon Number or PIN.
Example: 1234
Then press ENTER key.
8Terminal will process the
transacon.
PROCESSING NOW ...
9Transacon Approved.
Prinng 1st copy of the receipt.
Tear-o paper.
10 Remove customer’s chip card.

11 Print duplicate?
Press YES to print 2nd copy.
III-2.RECONCILIATION
The supervisor should select this operaon at the end of day, so that the totals will
be validated against the bank totals since the last reconciliaon operaon.
STEP ACTION DISPLAY
1Select MAIN MENU by pressing
arrow down key twice (2X) then
press ENTER key.
2Select BATCH by pressing
arrow down key once then
press ENTER key.
3Select RECONCILE then press
ENTER key.
4Key-in merchant password.
Example: 1111
Then press ENTER key.
5Terminal will process the
reconciliaon.
PROCESSING NOW ...
6Reconciliaon approved.
Prinng 1st copy of the receipt.
Tear-o paper.
Press ENTER for duplicate copy.
III-3.SNAPSHOT BALANCES
The supervisor can perform this operaon at any me to print the totals without
reseng the totals.
STEP ACTION DISPLAY
1Select MAIN MENU by pressing
arrow down key twice (2X) then
press ENTER key.
2Select BATCH by pressing
arrow down key once then
press ENTER key.
3Select SNAPSHOT by pressing
arrow down key once then
press ENTER key.
Prinng SNAPSHOT receipt…
Tear-o paper.

III-4.RUNNING TOTALS
The supervisor should perform this operaon at the end of each shi, so the totals
will be reset and a fresh account starts for the next shi.
STEP ACTION DISPLAY
1Select MAIN MENU by pressing
arrow down key twice (2X) then
press ENTER key.
2Select BATCH by pressing
arrow down key once then
press ENTER key.
3Select RUNNING by pressing
arrow down key once then
press ENTER key.
Prinng receipt…
Tear-o paper.
III-5.PASSWORD CHANGE
The supervisor can perform this operaon at any me to change the merchant
password.
STEP ACTION DISPLAY
1Select MERCH FUNCTIONS by
pressing arrow down key once
then press ENTER key.
2Key-in 90 (nine and zero) then
press ENTER key.
3Key-in old password.
Example: 1111
Then press ENTER key.
4Key-in NEW password.
Example: 2222
Then press ENTER key.
5Key-in NEW password again.
Example: 2222
Then press ENTER key.
6Transacon accepted.
Password has been changed.

1. REVERSAL transacon is always OFFLINE.
2. No REVERSAL transacon for Internaonal Card Scheme (ICS).
3. PURCHASE ADVICE transacon is always OFFLINE.
4. PURCHASE with CASH BACK is only for SPAN chip card.
5. CASH ADVANCE is not allowed for SPAN, MAESTRO and ELECTRON.
IV. IMPORTANT INFORMATIONS
Retrieval Reference Number or RRN is a 12 Alphanumeric character reference
supplied by the system retaining the original source informaon and used to assist
in locang that informaon or a copy of it. This Data Element is mandatory for all
nancial transacon and reversal messages. The RRN should always be printed in full
on the POS receipt.
V. Retrieval Reference Number (RRN)

Installaon of the receipt thermal paper in the terminal.
STEP ACTION DISPLAY
1Remove terminal and paper roll
from its packaging.
2With your ngers, open the
printer cover as shown.
3Drop paper roll into paper
holder as shown.
Pull paper as shown.
Close the printer cover.
4Pull and tear paper against the
paper receipt tear bar as shown.
VI. RECEIPT PAPER INSTALLATION
MESSAGE DESCRIPTION
*PAPER OUT Displayed when paper failure has been detected
by the terminal.
*
WAITING FOR LINE / LINE IDLE The telephone line is engaged or disconnected.
*CARD ERROR The card is swiped incorrectly, or the card reader
is defecve.
*
TRAN NOT ALLOWED FOR CARD
SCHEME / CARD SCHEME NOT
SUPPORTED / UNSUPPORTED CARD
Displayed when an aempt has been made to
process a transacon which is not allowed by the
bank card scheme represented by card account
number.
*ALLOWABLE PIN TRIES EXCEEDED
Displayed when the cardholder has
unsuccessfully entered a PIN the maximum
number of mes.
*MANUAL ENTRY NOT ALLOWED M a n u a l l y e n t e r e d c a r d n u m b e r s a r e n o t
allowed in this operaon.
*RETRY PIN / INCORRECT PIN /
WRONG PIN
Displayed when an incorrect PIN has been
entered.
*EXPIRED CARD, CONTACT YOUR
BANK
The card is already expired, or the expiry date is
incorrectly entered.
*APPLICATION BLOCKED Displayed when the selected applicaon is
blocked.
*CARD BLOCKED Displayed when the card is blocked.
*PIN BLOCKED Displayed when the oine PIN has been blocked.
*TRIES LEFT : XX
Displayed when an oine PIN has been
incorrectly entered. XX is the number of tries
remaining.
VII. COMMOM TERMINAL ERROR
MESSAGES

*CARD FAIL
Displayed when the chip card has been inserted
through the chip reader and no data is detected
on the card.
connuaon…COMMOM TERMINAL ERROR MESSAGES
*AMOUNT / TRANS EXCEEDED
Displayed when the merchant aempted a
transacon where the amount exceeded the
upper limit for card scheme.
*CHIP NOT SUPPORTED The acquirer doesn’t support chip cards.
*USER CANCELLED Transacon cancelled by merchant.
*CARD DECLINED Transacon declined by card.
*PLEASE REGISTER TERMINAL FIRST
Displayed when a transacon has been
aempted on the terminal which requires
registraon.
*SETTLEMENT REQUIRED Displayed when the terminal requires
reconciliaon.
*RECONCILIATION UNSUCCESSFUL
Indicates that reconciliaon at the terminal has
successfully been completed but the terminal is
out-of-balance.
*TEMPORARILY OUT OF SERVICE
Displayed when the terminal reached the
maximum SAF depth / SAF accumulave amount
limit.

POS User Guide
Optimum T42xx/M42xx