Hypercom Optimum T42 series User manual

POS User Guide
Optimum T42xx/M42xx

Table of Contents
I. OVERVIEW 1
II. OPERATOR’S TRANSACTIONS 2
II-1. Purchase 2
II-1a. Purchase - Magnetic Stripe Card 2
II-1b. Purchase - Chip Card 4
II-2. Purchase with Cash Back 6
II-3. Reversal 10
II-4. Authorization 11
II-4a. Authorization - Magnetic Stripe Card 11
II-4b. Authorization - Chip Card 13
II-5. Purchase Advice 15
II-5a. Purchase Advice - Magnetic Stripe Card 15
II-5b. Purchase Advice - Chip Card
II-6 Cash Advance
II-6a. Cash Advance - Magnetic Stripe Card
II-6b. Cash Advance - Chip Card
II-7 Duplicate Print
II-7a. Last Transaction
II-7b. Invoice Number
18
20
20
22
24
24
25
III. SUPERVISOR OPERATIONS 26
III-1. Refund 26
III-1a. Refund - Magnetic Stripe Card 26
III-1b. Refund - Chip Card 29
III-2. Reconciliation 32
III-3. Snapshot Balances 34
III-4. Running Totals 35
III-5. Password Change 36
I V. IMPORTANT INFORMATIONS 38
V. RETRIEVAL REFERENCE NUMBER 39
VI. RECEIPT PAPER INSTALLATION 40
VII. COMMOM TERMINAL ERROR MESSAGES 41

I. OVERVIEW
The T/M42xx has high-end features normally found in only more expensive IP and wireless
models, such as 24MB of total memory, an ARM9 processor for fast transacons and also
mul-applicaon. The T/M42xx is also PCI PED approved so that you can support debit with or
without an external PIN pad. Accept chip card transacons with the oponal EMV-approved
reader. This makes the Opmum T/M42xx ideal for magnec stripe and chip card transacons
worldwide. With one of the most slim form factors of any countertop device, it is also perfect
for handover environments.

II. Operator’s Transaction
II-1. PURCHASE
A data capture transacon that debits a cardholder›s account in exchange for
goods or services.
II-1a. PURCHASE - Magnec Stripe Card
STEP ACTION DISPLAY
1Enter the Purchase amount.
Example: SR10.00
Press ENTER.
2Swipe customer’s card.
Example: SPAN card
3Key-in customer’s Personal
Idencaon Number or PIN.
Then press ENTER.
4Terminal will process the
transacon.
PROCESSING NOW ...

5Transacon Approved.
Prinng 1st copy of the receipt.
Tear-o paper.
Press ENTER for duplicate copy.
II-1b. PURCHASE - CHIP Card
STEP ACTION DISPLAY
1Enter the Purchase amount.
Example: SR10.00
Press ENTER.
2Insert customer’s card.
Example: SPAN card
3Terminal will read the card.
4Key-in customer’s Personal
Idencaon Number or PIN.
Example: 1234
Then press ENTER key.
5Terminal will process the
transacon.
PROCESSING NOW ...
6Transacon Approved.
Prinng 1st copy of the receipt.
Tear-o paper.
7Remove customer’s chip card.
8Print duplicate?
Press YES to print 2nd copy.
II-2. PURCHASE with CASH BACK
A Purchase transacon where the amount of the transacon represents both the
value of the goods or services and of a Cash Amount requested by the Cardholder.
The amount of the cash poron is idened in the transacon data as a separate
item.
STEP ACTION DISPLAY
1Select NEW TRANS then press
ENTER key.

2Select PURCHASE then press
ENTER key.
3Select PURCHASE + CASH then
press ENTER key.
4Key-in PURCHASE amount.
Example: SAR100.00
Then press ENTER key.
5Key-in CASH amount.
Example: SAR10.00
Then press ENTER key.
6Press YES or ENTER key.
7Insert customer’s card.
Example: SPAN Card
SELECTING … SPAN
8Key-in customer’s Personal
Idencaon Number or PIN.
Example: 1234
Then press ENTER key.
9Terminal will process the
transacon.
PROCESSING NOW ...
10 Transacon Approved.
Prinng 1st copy of the receipt.
Tear-o paper.
11 Remove customer’s chip card.

12 Print duplicate?
Press YES to print 2nd copy.
II-3. REVERSAL
Iniated by the Retailer as a CANCEL transacon to reverse the previous purchase
transacon. The Retailer is allowed to cancel only aer the last approval is
completed within the reversal me limit of 60 seconds.
STEP ACTION DISPLAY
1Press CLEAR to reverse.
2Key-in merchant password.
Example: 1111
Then press ENTER key.
3Press YES or ENTER key.
4Transacon Accepted.
Prinng 1st copy of the receipt.
Tear-o paper.
Press ENTER for duplicate copy.
II-4. AUTHORIZATION
Online check of a cardholder›s account before a purchase is made. The
transacon is entered with an amount that is equal to that of the purchase or
that is predetermined by the retailer. If approved, this transacon assumes a
pre-authorizaon purchase compleon will follow to nalize the purchase. The
pre-authorized amount can oponally be held against the account unl a pre-
authorizaon compleon occurs or the hold me expires.
II-4a. AUTHORIZATION - Magnec Stripe Card
STEP ACTION DISPLAY
1Select NEW TRANS then press
ENTER key.
2Select AUTHORIZATION by
pressing arrow down key
thrice (3X), then press ENTER
key.
3Key-in AUTHORIZATION amount.
Example: SAR100.00
Then press ENTER key.

4Swipe customer’s card.
Example: VISA Card
5Terminal will process the
transacon.
PROCESSING NOW ...
6Transacon Approved.
Prinng 1st copy of the receipt.
Tear-o paper.
Press ENTER for duplicate copy.
II-4b. AUTHORIZATION - CHIP Card
STEP ACTION DISPLAY
1Select NEW TRANS then press
ENTER key.
2Select AUTHORIZATION by
pressing arrow down key thrice
(3X), then press ENTER key.
3Key-in AUTHORIZATION amount.
Example: SAR100.00
Then press ENTER key.
4Insert customer’s card
5Terminal will process the
transacon.
Example: SPAN Card
SELECTING … SPAN
PROCESSING NOW ...
6Transacon Approved.
Prinng 1st copy of the receipt.
Tear-o paper.
7Remove customer’s chip card.

8Print duplicate?
Press YES to print 2nd copy.
II-5. PURCHASE ADVICE
Follow-up to an approved pre-authorizaon purchase transacon. It is iniated
aer the cardholder received the purchased goods or services. The amount entered
in this transacon supersedes that entered in the pre-authorizaon purchase.
II-5a. PURCHASE ADVICE - Magnec Stripe Card
STEP ACTION DISPLAY
1Select NEW TRANS then press
ENTER key.
2Select PURCHASE ADVICE by
pressing arrow down key twice
(2X), then press ENTER key.
3Key-in PURCHASE ADVICE
amount.
Example: SAR10.00
Then press ENTER key.
4Swipe customer’s card.
5Key-in APPROVAL CODE *.
Example: A1B2C3
Then press ENTER key.
* Use the approval code from
corresponding approved
authorizaon transacon.
Note: Use buon #2 (sel)
to toggle from number to
alphabet.
6Press YES if the amount is
the same in the approved
authorizaon transacon, else
press NO.
7Terminal will process the
transacon.
PLEASE WAIT ...

8Transacon Accepted.
Prinng 1st copy of the receipt.
Tear-o paper.
Press ENTER for duplicate copy.
II-5b. PURCHASE ADVICE - CHIP Card
STEP ACTION DISPLAY
1Select NEW TRANS then press
ENTER key.
2Select PURCHASE ADVICE by
pressing arrow down key twice
(2X), then press ENTER key.
3Key-in PURCHASE ADVICE
amount.
Example: SAR10.00
Then press ENTER key.
4Insert customer’s card.
SELECTING…VISA
5Key-in APPROVAL CODE *.
Example: A1B2C3
Then press ENTER key.
* Use the approval code from
corresponding approved
authorizaon transacon.
Note: Use buon #2 (sel)
to toggle from number to
alphabet.
6Press YES if the amount is
the same in the approved
authorizaon transacon, else
press NO.
7Transacon Accepted.
Prinng 1st copy of the receipt.
Tear-o paper.