IBM 265 User manual

IntelliStation POWER 9112 Model 265
Service Guide
SA38-0609-00
IBM

IntelliStation POWER 9112 Model 265
Service Guide
SA38-0609-00
IBM

First Edition (February 2002)
Before using this information and the product it supports, read the information in “Safety Notices” on page ix,
Appendix A, “Environmental Notices” on page 305, and Appendix B, “Notices” on page 307.
A reader’s comment form is provided at the back of this publication. If the form has been removed, address comments
to Information Development, Department H6DS-905-6C006, 11400 Burnet Road, Austin, Texas 78758-3493. To send
comments electronically, use this commercial internet address: [email protected]. Any information that you
supply may be used without incurring any obligation to you.
©International Business Machines Corporation, 2002. All rights reserved. Note to U.S. Government Users --
Documentation related to restricted rights -- Use, duplication or disclosure is subject to restrictions set forth is GSA
ADP Schedule Contract with IBM Corp.

Contents
Safety Notices ........................ix
Electrical Safety........................ix
Laser Safety Information .....................x
Laser Compliance ......................x
Data Integrity and Verification ..................xi
About This Book ......................xiii
ISO 9000 .........................xiii
Related Publications ......................xiii
Trademarks.........................xiv
Chapter 1. Reference Information .................1
System Unit Locations......................1
Front View.........................1
Rear View.........................2
Power Supply Locations ....................3
Fan Locations .......................4
System Board Locations ....................5
Memory DIMMs Location ....................6
Power Backplane ......................7
Operator Panel .......................8
SCSI IDs and Bay Locations ..................9
System Logic Flow Diagram ...................10
Location Codes........................11
Physical Location Codes ...................11
Location Code Format ....................11
AIX Location Codes .....................12
AIX and Physical Location Code Table ................15
System Cables........................19
Specifications ........................20
Power Cables ........................21
Service Inspection Guide ....................22
Chapter 2. Diagnostic Overview .................23
Maintenance Analysis Procedures (MAPs)...............23
Attention LED and Lightpath LEDs .................24
Indicator Panel .......................24
Component LEDs ......................25
Resetting the LEDs .....................25
Checkpoints.........................26
FRU Isolation ........................27
Electronic Service Agent for the RS/6000 ...............27
Using the Service Processor and Electronic Service Agent Features ......27
Service Processor......................27
Electronic Service Agent ...................28
iii

Chapter 3. Maintenance Analysis Procedures (MAPs) ..........31
Quick Entry MAP .......................32
Quick Entry MAP Table of Contents ................32
MAP 1020: Problem Determination .................40
MAP 1240: Memory Problem Resolution ...............45
General Memory Information ..................46
MAP 1520: Power.......................49
MAP 1540: Minimum Configuration .................59
Chapter 4. Checkpoints ....................81
Unresolved Checkpoint Problems .................81
Service Processor Checkpoints ..................82
Firmware Checkpoints .....................88
Boot Problems/Concerns ....................106
Chapter 5. Error Code to FRU Index ...............109
Performing Slow Boot .....................109
Considerations for Using the Error Code to FRU Index ..........109
Firmware/POST Error Codes ...................110
Memory DIMM Present Detect Bits (PD-Bits) .............169
Error Codes E0A0, E0B0, E0C0, E0E0, E0E1 and 40A00000 Recovery Procedure 170
Bus SRN to FRU Reference Table .................171
Typical Boot Sequence for 9112 Model 265 ..............172
Chapter 6. Loading the System Diagnostics .............175
Performing Slow Boot .....................175
Loading Standalone Diagnostics .................175
Loading Online Diagnostics ...................175
Default Boot List and Service Mode Boot List .............176
Chapter 7. Using the Service Processor ..............177
Service Processor Menus ....................179
Service Processor Menu Inactivity ................179
Accessing Service Processor Menus Locally ............179
Accessing Service Processor Menus Remotely............179
Saving and Restoring Service Processor Settings ...........179
General User Menu ......................180
Privileged User Menus .....................182
Main Menu........................182
Service Processor Setup Menu .................183
Passwords........................183
Serial Port Snoop Setup Menu .................186
System Power Control Menu..................187
System Information Menu ...................191
Language Selection Menu ..................194
Call-In/Call-Out Setup Menu ..................195
Modem Configuration Menu ..................196
Serial Port Selection Menu ..................196
Serial Port Speed Setup Menu .................197
Telephone Number Setup Menu.................197
iv Service Guide

Call-Out Policy Setup Menu ..................199
Customer Account Setup Menu .................200
Call-Out Test .......................200
System Power-On Methods ...................200
Service Processor Call-In Security .................201
Service Processor Reboot/Restart Recovery .............202
Boot (IPL) Speed .....................202
Failure During Boot Process ..................202
Failure During Normal System Operation..............202
Service Processor Reboot/Restart Policy Controls...........202
Processor Boot-Time Deconfiguration (CPU Repeat Gard) ........202
Memory Boot-Time Deconfiguration (Memory Repeat Gard) .......203
Service Processor System Monitoring - Surveillance ...........204
System Firmware Surveillance .................204
Operating System Surveillance .................204
Call Out.........................205
Console Mirroring ......................206
System Configuration for Console Mirroring .............206
Service Processor Firmware Updates ................207
Service Processor Error Log ...................207
Service Processor Operational Phases ...............208
Pre-Standby Phase .....................208
Standby Phase ......................208
Bring-Up Phase ......................209
Run-time Phase ......................209
Service Processor Procedures in Service Mode ............210
Chapter 8. Using System Management Services ...........211
Graphical System Management Services...............211
Config ..........................214
Multiboot .........................215
Utilities ..........................218
Password ........................220
Spin Delay........................224
Error Log ........................225
RIPL..........................226
SCSI ID.........................231
Firmware Update.......................232
Firmware Recovery .....................232
Text-Based System Management Services ..............233
Select Language.......................234
Change Password Options ...................235
Set Privileged-Access Password ................235
Unattended Start Mode ...................235
View Error Log .......................236
Setup Remote IPL (Initial Program Load)...............237
Change SCSI Settings .....................240
Select Console .......................240
Select Boot Options......................241
Select Boot Device .....................242
Contents v

Configure Nth Boot Device ..................243
View System Configuration Components ...............245
System/Service Processor Firmware Update .............246
Firmware Recovery ......................246
Chapter 9. Removal and Replacement Procedures ..........247
Handling Static-Sensitive Devices .................248
Stopping the System .....................248
Front Door .........................249
Removal ........................249
Replacement .......................250
Service Access Cover .....................251
Removal ........................251
Replacement .......................252
Bezels ..........................253
Removal ........................253
Replacement .......................253
Processor and Memory Card Cover ................254
Removal ........................254
Replacement .......................254
CEC Cage .........................255
Removal ........................255
Replacement .......................255
Memory Card and Memory DIMMs.................256
Memory Card Removal....................256
Memory Card Replacement ..................261
Processor Card .......................263
Removal ........................263
Replacement .......................264
Adapters .........................266
Removal ........................266
Replacement .......................267
System Board........................270
Removal ........................270
Replacement .......................271
Power Supply........................272
Removal ........................272
Replacement .......................274
Operator Panel .......................277
Removal ........................277
Replacement .......................277
System Vital Product Data (VPD) Update Procedure ..........278
Power Backplane ......................280
Removal ........................280
Replacement .......................280
SCSI Backplane .......................281
Removal ........................281
Replacement .......................281
Media Devices (CD-ROM, Tape, or Disk Drive).............282
Removal ........................282
vi Service Guide

Replacement .......................283
Battery ..........................284
Removal ........................284
Replacement .......................285
Hot-Swap Disk Drives .....................286
Deconfiguring (Removing) or Configuring a Disk Drive .........286
Deconfiguring (Removing)...................286
Configuring (Replacing) ...................287
Removal ........................288
Replacement .......................289
Hot-Swap Fan Assembly ....................290
Removal ........................290
Replacement .......................291
Chapter 10. Parts Information ..................293
System Parts ........................294
System Internal Cables ....................296
SCSI Cables ........................298
Keyboards and Mouse (White) ..................302
Keyboards and Mouse (Black) ..................303
Appendix A. Environmental Notices................305
Product Recycling and Disposal..................305
Environmental Design .....................305
Acoustical Noise Emissions ...................305
Declared Acoustical Noise Emissions ...............305
Appendix B. Notices .....................307
Appendix C. Service Processor Setup and Test ...........309
Service Processor Setup Checklist .................309
Testing the Setup ......................310
Testing Call-In ......................310
Testing Call-Out ......................310
Serial Port Configuration ...................311
Appendix D. Modem Configurations ...............313
Sample Modem Configuration Files ................313
Generic Modem Configuration Files ...............313
Specific Modem Configuration Files ...............313
Configuration File Selection ...................314
Examples for Using the Generic Sample Modem Configuration Files ....316
Customizing the Modem Configuration Files.............316
IBM 7852-400 DIP Switch Settings................317
Xon/Xoff Modems .....................317
Ring Detection ......................317
Terminal Emulators .....................318
Recovery Procedures ....................318
Transfer of a Modem Session ..................318
Recovery Strategy .....................319
Contents vii

Prevention Strategy .....................320
Modem Configuration Sample Files ................321
Sample File modem_m0.cfg ..................321
Sample File modem_m1.cfg ..................323
Sample File modem_z.cfg...................325
Sample File modem_z0.cfg ..................327
Sample File modem_f.cfg ...................329
Sample File modem_f0.cfg ..................332
Sample File modem_f1.cfg ..................335
Appendix E. Firmware Updates .................339
Checking the Current Firmware Levels ...............339
Updating System Firmware ...................339
Index ..........................341
viii Service Guide

Safety Notices
A danger notice indicates the presence of a hazard that has the potential of causing
death or serious personal injury. Danger notices appear on the following pages:
vix
v49
v50
v247
v272
A
caution notice indicates the presence of a hazard that has the potential of causing
moderate or minor personal injury. Caution notices appear on the following pages:
vix
vx
v49
v247
v284
Note: For a translation of these notices, see
System Unit Safety Information , order
number SA23-2652.
Electrical Safety
Observe the following safety instructions any time you are connecting or disconnecting
devices attached to the workstation.
DANGER
To prevent electrical shock hazard, disconnect all power cables from the
electrical outlet before relocating the system.
CAUTION:
This product is equipped with a three–wire power cable and plug for the user’s
safety. Use this power cable with a properly grounded electrical outlet to avoid
electrical shock.
DANGER
To prevent electrical shock hazard, disconnect all power cables from the
electrical outlet before relocating the system.
ix

Laser Safety Information
CAUTION:
This product may contain a CD-ROM which is a class 1 laser product.
Laser Compliance
All lasers are certified in the U.S. to conform to the requirements of DHHS 21 CFR
Subchapter J for class 1 laser products. Outside the U.S., they are certified to be in
compliance with the IEC 825 (first edition 1984) as a class 1 laser product. Consult the
label on each part for laser certification numbers and approval information.
CAUTION:
All IBM laser modules are designed so that there is never any human access to
laser radiation above a class 1 level during normal operation, user maintenance,
or prescribed service conditions. Data processing environments can contain
equipment transmitting on system links with laser modules that operate at
greater than class 1 power levels. For this reason, never look into the end of an
optical fiber cable or open receptacle. Only trained service personnel should
perform the inspection or repair of optical fiber cable assemblies and receptacles.
xService Guide

Data Integrity and Verification
IBM computer systems contain mechanisms designed to reduce the possibility of
undetected data corruption or loss. This risk, however, cannot be eliminated. Users who
experience unplanned outages, system failures, power fluctuations or outages, or
component failures must verify the accuracy of operations performed and data saved or
transmitted by the system at or near the time of the outage or failure. In addition, users
must establish procedures to ensure that there is independent data verification before
relying on such data in sensitive or critical operations. Users should periodically check
the IBM support websites for updated information and fixes applicable to the system and
related software.
xi

xii Service Guide

About This Book
This book provides maintenance information that is specific to the 9112 Model 265 as
well as adapters and attached devices that do not have their own service information. It
also contains Maintenance Analysis Procedures (MAPs) that are not common to other
systems. In this book, the 9112 Model 265 are hereafter referred to as the ″system.″
MAPs that are common to all systems are contained in the
RS/6000 Eserver pSeries
Diagnostic Information for Multiple Bus Systems
.
This book is used by the service technician to repair system failures. This book
assumes that the service technician has had training on the system unit.
ISO 9000
ISO 9000 registered quality systems were used in the development and manufacturing
of this product.
Related Publications
The following publications provide additional information about your system unit:
vThe
IntelliStation POWER 9112 Model 265 Installation Guide , order number
SA38-0607, contains information on how to set up and cable the system, install and
remove options, and verify system operation.
vThe IntelliStation POWER 9112 Model 265 User’s Guide , order number SA38-0608,
contains information to help users use the system, use the service aids, and solve
minor problems.
vThe
RS/6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems ,
order number SA38-0509, contains diagnostic information, service request numbers
(SRNs), and failing function codes (FFCs).
vThe
RS/6000 Eserver pSeries Adapters, Devices, and Cable Information for
Multiple Bus Systems
, order number SA38-0516, contains information about
adapters, devices, and cables for your system. This manual is intended to
supplement the service information found in the
RS/6000 Eserver pSeries
Diagnostic Information for Multiple Bus Systems
.
vThe
Site and Hardware Planning Guide , order number SA38-0508, contains
information to help you plan your installation.
vThe
System Unit Safety Information , order number SA23-2652, contains translations
of safety information used throughout this book.
vThe
PCI Adapter Placement Reference , order number SA38-0538, contains
information regarding slot restrictions for adapters that can be used in this system.
xiii

Trademarks
The following terms are trademarks of International Business Machines Corporation in
the United States, other countries, or both:
vAIX
vIBM
vPowerPC
vpSeries
ve (logo)
vIntelliStation
Other company, product, and service names may be trademarks or service marks of
others.
xiv Service Guide

Chapter 1. Reference Information
System Unit Locations
Front View
1
2
3
4
5
6
1 Diskette drive
2 Hot-swap disk drives (optional on some systems)
3 Cover release lever
4 CD-ROM drive
5 Media bay
6 Operator panel
1

Rear View
1
4
2
3
5
6
7
8
9
10
11
12
13
14
15
16
1 PCI slots
2 PCI slots 1-2 (64-Bit/3.3V)
3 PCI slot 3 (64-Bit/5V)
4 PCI slots 4-5 (32-Bit/5V)
5 Parallel connector
6 SCSI connector
7 Attention LED
8 Rack indicator connector
9 Power LED
10 Ethernet connector 2
11 Serial connector 1
12 Ethernet connector 1
13 Serial connector 3
14 Serial connector 2
15 Mouse connector
16 Keyboard connector
2Service Guide

Power Supply Locations
123
4
5
6
7
1 Power supply 1
2 Power supply 2
3 Filler panel or power supply 3
4 Power supply 2 power connector
5 Power supply 1 power connector
6 DC power light
7 AC power light
Chapter 1. Reference Information 3

Fan Locations
1
2
3
4
1 Fan #1
2 Fan #2
3 Fan #3
4 Fan #4
4Service Guide