IBM Aptiva User manual

Aptiva Reference Guide
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First Edition July 1998
The following paragraph does not apply to any state or country where such provisions are
inconsistent with local law:INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS
PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT
LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
ReferencestoIBMproducts,programs,orservicesdo notimply thatIBM intendsto makethem availableoutside the
United States.
This publication includes information that supports multiple models; therefore not all text may apply to your model.
This publication could contain technical inaccuracies or typographical errors. Changes are periodically made to the
information herein; these changes will be made in later editions. IBM may make improvements and/or changes in
the product(s) and/or program(s) at any time.
Address comments about this publication to IBM HelpCenter – Aptiva PC, IBM Corporation, 3039 Cornwallis Rd.,
Dept. BM1/203, Research Triangle Park, NC 27709-2195 USA. Information you supply may be used by IBM without
obligation.
For copies of publications related to this product, call toll free 1-919-517-2800 in the Continental U.S.A. In Canada,
call toll free 1-800-465-7999.
© Copyright International Business Machines Corporation 1998. All rights reserved.
Note to U.S. Government Users – Documentation related to restricted rights – Use, duplication or disclosure is
subject to restrictions set forth in GSA ADP Schedule Contract with IBM Corp.
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iii
Table of Contents
iii Table of Contents
1Notices
3 Trademarks
4 Conventions used in this book
6 Safety information
10 Regulatory notices
15 Ergonomics
17 Arranging a comfortable and productive work area
21 Aptiva Online Help and Software
23 Aptiva online help
25 Readme files
25 Instructions for installing and replacing hardware
25 Handling discs
26 Installing programs
29 Troubleshooting
31 Diagnosing and recovering from problems
32 Quick step guide
33 Some simple questions to ask first...
38 Solving hardware problems
48 Solving software problems
51 Solving monitor problems
54 Solving audio, multimedia, and modem problems
57 Solving DVD problems
58 Responding to error codes
67 Recovering factory installed programs and files
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iv
69 Setup Utility
71 Using the Setup Utility
79 HelpWare support and services
81 What do I do first?
84 How do I get help electronically?
86 How and when do I contact the IBM PC
HelpCenter?
90 How and when do I purchase additional support?
95 Adding and removing hardware
97 Preparing to work with the computer
99 Adding and removing drives
108 Identifying system board components
113 Index
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Notices
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2
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Trademarks 3
Notices
References in this publication to IBM products,
programs, or services do not imply that IBM intends to
make these available in all countries in which IBM
operates. Any reference to an IBM product, program, or
service is not intended to state or imply that only IBM’s
product, program, or service may be used. Any
functionally equivalent product, program, or service that
does not infringe any of IBM’s intellectual property
rights may be used instead of the IBM product,
program, or service. Evaluation and verification of
operation in conjunction with other products, except
those expressly designated by IBM, are the user’s
responsibility.
IBM may have patents or pending patent applications
covering subject matter in this document. The
furnishing of this document does not give you any
license to these patents. You can send license inquiries,
in writing, to the IBM Director of Licensing, IBM
Corporation, 500 Columbus Avenue, Thornwood, NY
10594.
Trademarks
The following terms are trademarks or registered
trademarks of the IBM Corporation in the United States
or other countries or both:
•Aptiva
•Rapid Access
•ScrollPoint
•HelpCenter
•HelpWare
•IBM
Other company, product, and service names may be
trademarks or service marks of others.
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4Conventions used in this book
Microsoft and the Windows logo are trademarks or
registered trademarks of Microsoft Corporation.
Conventions used in this book
Symbols
The following list contains an explanation of the
symbols used in this document.
Symbol Explanation
Note This symbol is used when there
is information you might find
especiallyuseful.Theinformation
may also warn you about
possible problems you could
encounter.
Attention This symbol is used when there
is important information that can
help you avoid damage to the
hardware or software that came
with your computer.
Caution! This symbol is used when there
is important information that can
help you avoid potential injury.
Danger! This symbol is used when there
is important information which
can help you avoid the risk of
serious personal injury or death.
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Conventions used in this book 5
Notices
Highlighting
There are several ways that text is highlighted in this
book. Each highlighting convention has a specific
purpose.
Highlight Purpose
Bold Bold font is used to identify items on
the screen you are instructed to click
or double-click. Bold font is also used
in headings, table titles, and
numbered lists.
Example Example font is used to show text
that you need to type from your
keyboard.
Italic Italic font is used to show proper
names of programs or books. Italic
font is also used in table footnotes
and sidenotes.
“Quotes” Quotation marks are used to identify
window, screen, and heading names.
Underline Underline font is used to call special
emphasis to a particular word or
instruction.
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6Safety information
Safety information
Installation
The construction of the IBM Aptiva Personal Computer
provides extra protection against the risk of electrical
shock. The IBM Aptiva PC has a power cord with a
three-prong plug that is required to ground metal parts.
It is the responsibility of the person installing the
computer to connect it to a properly grounded electrical
outlet. Seek professional assistance before using an
adapter or extension cord; these devices could interrupt
the grounding circuit.
If the computer is connected to an electrical outlet that
is incorrectly connected to the building wiring, serious
electrical shock could result.
Continued protection against electrical shock . For
continued protection against the risk of electrical shock,
follow these steps:
•Connect your computer only to an electrical outlet of
the correct voltage. If you are unsure about the
voltage of the electrical outlet you are using, contact
your local power company.
•If your computer has cables other than the power
cords, you must connect them before plugging the
power cords into an electrical outlet. Before removing
these cables, you must first unplug the power cords
from the outlet.
•If your computer has a telephone connection, do not
touch the telephone cords when there is lightning in
the area.
•Do not use or store the computer in an area where it
can become wet.
Caution!
You r c om pu t e r u se s
lithium batteries. There
may be a risk of fire,
explosion, or burns if the
batteries are handled
incorrectly. To ensure
safety:
Do not recharge,
disassemble, heat, or
incinerate a lithium
battery.
Replace the battery with
an identical or equivalent
type lithium battery.
Discard used lithium
batteries according to
local country dispositions.
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Safety information 7
Notices
•Make sure all replacement parts have characteristics
identical or equivalent to the original parts. Other
parts may not have the same safety features.
•Personal injury or electrical shock may result if you
undertake actions other than those specifically
described in this book. This is particularly true if you
try to service or repair the power supply, monitor, or
built-in modem. Always refer service or repairs to
qualified service personnel.
Safety while working with hardware
Each time you open your computer, you must follow
specific safety procedures to ensure that you do not
damage your computer. For your safety, and the safety
of your equipment, follow the steps for “Disconnecting
your computer” on page 8 before you remove the cover
of the system unit (if included with the model you
purchased).
Connecting your computer.
To connect your computer:
1Turn off the computer and any component you are
going to attach to it that may have its own power
switch.
2Attach cords (such as a monitor cord) to the
computer.
3Attach signal cables (such as a telephone cord) to
properly grounded outlets.
4Attach power cables to properly grounded electrical
outlets.
5Turn on the computer and any attached components
that may have their own power switch.
Danger!
To avoid shock hazard:
Do not connect or
disconnect any cables or
perform installation,
maintenance, or
reconfiguration of this
product during an
electrical storm.
The power cord must be
connected to a properly
wired and grounded
receptacle.
Any equipment to which
this product will be
attached must also be
connected to properly
wired electrical outlets.
Electrical current from
power, telephone, and
communications cables
is hazardous. To avoid
shock hazard, use the
steps described in this
section to connect and
disconnect cables when
installing, moving, or
opening the cover of this
product.
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8Safety information
Disconnecting your computer.
To disconnect your computer:
1Turn off the computer and any attached component
that may have its own power switch.
2Unplug all power cables from electrical outlets.
3Remove all signal cables (such as a telephone cord)
from their receptacles.
4Disconnect all cables attached to the computer; this
includes power cords, input/output cables, and any
other cables attached to the computer.
Regulatory safety notice for the CD-ROM and
DVD-ROM drive
This notice contains required safety information about
the CD-ROM/DVD-ROM drive in your computer (if
included with the model you purchased). The CD-ROM/
DVD-ROM drive is a Class 1 laser product, and Class 1
laser products are not considered to be hazardous. The
design of the laser system and CD-ROM/DVD-ROM
drive ensures that during normal operation, there is no
exposure to laser radiation above Class 1 level.
Please note that the CD-ROM/DVD-ROM drive does not
contain any user adjustable or serviceable parts. Service
on this drive should only be performed by a trained
service provider.
Laser compliance statement. Some IBM Personal
Computer models are equipped from the factory with a
CD-ROM or DVD-ROM drive. CD-ROM/DVD-ROM
drives are also sold separately as options. The CD-ROM/
DVD-ROM drive is a laser product. The CD-ROM/
DVD-ROM drive is certified in the U.S. to conform to the
requirements of the Department of Health and Human
Services 21 Code of Federal Regulations
(DHHS 21 CFR) Subchapter J for Class 1 laser products.
Caution!
Use of controls or
adjustments or
performance of
procedures other than
those specified herein
might result in hazardous
radiation exposure.
Danger!
Laser radiation when the
CD-ROM/DVD-ROM
cover is open. Avoid direct
exposure to the beam. Do
not stare into beam or
view directly with optical
instruments.
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Safety information 9
Notices
Elsewhere, the drive is certified to conform to the
requirements of the International Electrotechnical
Commission (IEC) 825 and CENELEC EN 60 825 for
Class 1 laser products.
When a CD-ROM/DVD-ROM drive is installed, note the
following:
Caution! Use of controls or adjustments or performance
of procedures other than those specified herein might
result in hazardous radiation exposure.
Removing the covers of the CD-ROM/DVD-ROM drive
could result in exposure to hazardous laser radiation.
There are no serviceable parts inside the CD-ROM/
DVD-ROM drive. Do not remove the CD-ROM/
DVD-ROM drive covers.
Some CD-ROM/DVD-ROM drives contain an embedded
Class 3A or Class 3B laser diode. Note the following:
Danger!
Laser radiation when open. Do not stare into
the beam, do not view directly with optical
instruments, and avoid direct exposure to the
beam.
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10 Regulatory notices
Regulatory notices
FCC and telephone company requirements
If your IBM Aptiva PC has a built-in modem, the
following Federal Communications Commission (FCC)
and telephone company requirements apply:
1The modem adapter card is located in the back of the
system unit. It complies with Part 68 of the FCC
rules. A label is affixed to the built-in modem that
contains, among other things, the FCC registration
number, USOC, and Ringer Equivalency Number
(REN) for this equipment. If these numbers are
requested, do either of the following to see the label,
and provide this information to your telephone
company:
•If you have a minitower system, refer to “Opening
a minitower system unit” on page 98 for
instructions on how to open the system unit.
•If you have a microtower system, refer to
“Opening a microtower system” on page 98 for
instructions on how to open the system unit.
2The REN is useful to determine the quantity of
devices you may connect to your telephone line and
still have those devices ring when your number is
called. In most, but not all areas, the sum of the REN
of all devices should not exceed five (5.0). To be
certain of the number of devices you may connect to
your line, as determined by the REN, you should call
your local telephone company to determine the
maximum REN for your calling area.
3If the built-in modem causes harm to the telephone
network, the telephone company may discontinue
your service temporarily. If possible, they may notify
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Regulatory notices 11
Notices
you in advance; if advance notice isn’t practical, you
may be notified as soon as possible. You may be
advised of your right to file a complaint with the FCC.
4Your telephone company may make changes in its
facilities, equipment, operations, or procedures that
could affect the proper operation of your equipment.
If they do, you may be given advance notice so as to
give you an opportunity to maintain uninterrupted
service.
5If you experience trouble with this built-in modem,
contact your Authorized Seller, or the IBM HelpCenter
– Aptiva PC, IBM Corporation, 3039 Cornwallis Rd.,
Bldg. 203, Research Triangle Park, NC 27709-2195
1-800-772-2227, for repair/warranty information. The
telephone company may ask you to disconnect this
equipment from the network until the problem has
been corrected, or until you are sure the equipment is
not malfunctioning.
6No customer repairs are possible to the modem.
7The modem may not be used on coin service
provided by the telephone company. Connection to
party lines is subject to state tariffs. Contact your
state public utility commission or corporation
commission for information.
8When ordering network interface (NI) service from the
Local Exchange Carrier, specify service arrangement
USOC RJ11C.
Federal Communications Commission (FCC)
statement
IBM Aptiva PC 2139 or 2153 . The following statement
applies to this IBM product. The statement for other
IBM products intended for use with this product will
appear in their accompanying manuals.
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12 Regulatory notices
This equipment has been tested and found to comply
with the limits for a Class B digital device, pursuant to
Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful
interference in a residential installation. This equipment
generates, uses, and can radiate radio frequency energy
and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio
communications. However, there is no guarantee that
interference will not occur in a particular installation. If
this equipment does cause harmful interference to radio
or television reception, which can be determined by
turning the equipment off and on, the user is
encouraged to try to correct the interference by one or
more of the following measures:
•Reorient or relocate the receiving antenna.
•Increase the separation between the equipment and
receiver.
•Connect the equipment into an outlet on a circuit
different from that to which the receiver is
connected.
•Consult an IBM authorized dealer or service
representative for help.
Properly shielded and grounded cables and connectors
must be used in order to meet FCC emission limits.
Proper cables and connectors are available from IBM
authorized dealers. IBM is not responsible for any radio
or television interference caused by using other than
recommended cables and connectors or by
unauthorized changes or modifications to this
equipment. Unauthorized changes or modifications
could void the user’s authority to operate the
equipment.
This device complies with Part 15 of the FCC Rules.
Operation is subject to the following two conditions: (1)
this device may not cause harmful interference, and (2)
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Regulatory notices 13
Notices
this device must accept any interference received,
including interference that may cause undesired
operation.
Responsible Party:
International Business Machines Corporation
New Orchard Road
Armonk, NY 10504
Telephone: [phone]
This Class B digital apparatus meets all requirements of
the Canadian Interference-Causing Equipment
Regulations.
Cet appareil numérique de la classe B respecte toutes
les exigences du Règlement sur le matériel brouilleur du
Canada.
European Community Directive Conformance
statement
This product is in conformity with the protection
requirements of EU Council Directive 89/336/EEC on
the approximation of the laws of the Member States
relating to electromagnetic compatibility.
IBM cannot accept responsibility for any failure to
satisfy the protection requirements resulting from a
non-recommended modification of the product,
including the fitting of non-IBM option cards.
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14 Regulatory notices
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Ergonomics
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16
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