IBM IntelliStation Z Pro 6221 Owner's manual

IBM IntelliStation Z Pro Ty pe 6221
Hardware Maintenance Manual
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IBM IntelliStation Z Pro Ty pe 6221
Hardware Maintenance Manual
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Note
Before using this information and the product it supports, read “Notices,” on page 151.
Fifth Edition (April 2004)
© Copyright International Business Machines Corporation 2002. All rights reserved.
US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract
with IBM Corp.

About this manual
This manual contains diagnostic information, a Symptom-to-FRU index, service
information, error codes, error messages, and configuration information for the IBM
®
IntelliStation
®
Z Pro Type 6221 computer.
Important: The field replaceable unit (FRU) procedures are intended for trained
servicers who are familiar with IBM products. Before servicing an IBM
product, be sure to review “Safety information” on page 117.
Important safety information
Be sure to read all caution and danger statements in this book before performing
any of the instructions. See “Safety information” on page 117.
Leia todas as instruções de cuidado e perigo antes de executar qualquer operação.
Prenez connaissance de toutes les consignes de type Attention et Danger avant de
procéder aux opérations décrites par les instructions.
Lesen Sie alle Sicherheitshinweise, bevor Sie eine Anweisung ausführen.
Accertarsi di leggere tutti gli avvisi di attenzione e di pericolo prima di effettuare
qualsiasi operazione.
Lea atentamente todas las declaraciones de precaución y peligro ante de llevar a
cabo cualquier operación.
Online support
You can download the most current diagnostic, BIOS flash, and device driver files
from http://www.ibm.com/pc/support on the World Wide Web.
© Copyright IBM Corp. 2002 iii

iv IBM IntelliStation Z Pro Type 6221: Hardware Maintenance Manual

Contents
About this manual . . . . . . . . . . . . . . . . . . . . . . . iii
Important safety information . . . . . . . . . . . . . . . . . . . . iii
Online support . . . . . . . . . . . . . . . . . . . . . . . . . iii
General checkout . . . . . . . . . . . . . . . . . . . . . . . .1
General information . . . . . . . . . . . . . . . . . . . . . . .3
Notices and statements used in this book . . . . . . . . . . . . . . .3
Features and specifications . . . . . . . . . . . . . . . . . . . . .4
Controls and indicators . . . . . . . . . . . . . . . . . . . . . .5
Turning on the computer . . . . . . . . . . . . . . . . . . . . . .6
Turning off the computer . . . . . . . . . . . . . . . . . . . . . .7
Configuration . . . . . . . . . . . . . . . . . . . . . . . . .9
Using the Configuration/Setup Utility program . . . . . . . . . . . . . .9
Starting the Configuration/Setup Utility program . . . . . . . . . . . .9
Configuration/Setup Utility menu choices . . . . . . . . . . . . . . .9
Using passwords . . . . . . . . . . . . . . . . . . . . . . .12
Using the LSI Logic Configuration Utility program . . . . . . . . . . . .12
Starting the LSI Logic Configuration Utility program . . . . . . . . . .13
Formatting a SCSI hard disk drive . . . . . . . . . . . . . . . . .13
Using ServeRAID Manager . . . . . . . . . . . . . . . . . . . .13
Configuring the Gigabit Ethernet controller . . . . . . . . . . . . . . .14
Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . .15
Diagnostic tools overview . . . . . . . . . . . . . . . . . . . . .15
POST . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
POST beep codes . . . . . . . . . . . . . . . . . . . . . .16
POST error messages . . . . . . . . . . . . . . . . . . . . .16
POST error log . . . . . . . . . . . . . . . . . . . . . . . .16
Small computer system interface (SCSI) messages . . . . . . . . . . .16
Diagnostic programs and error messages . . . . . . . . . . . . . . .16
Text messages . . . . . . . . . . . . . . . . . . . . . . . .17
Starting the diagnostic programs and viewing the test log . . . . . . . .18
Diagnostic error messages . . . . . . . . . . . . . . . . . . .18
PC-Doctor for Windows . . . . . . . . . . . . . . . . . . . . . .18
IBM Enhanced Diagnostics diskette . . . . . . . . . . . . . . . . .19
Creating an IBM Enhanced Diagnostics diskette . . . . . . . . . . . .19
Using the Enhanced Diagnostics diskette . . . . . . . . . . . . . .20
Emergency recovery-repair diskette . . . . . . . . . . . . . . . . .20
Creating the emergency recovery-repair diskette . . . . . . . . . . .20
Using the emergency recovery-repair diskette . . . . . . . . . . . .20
System-board error LEDs . . . . . . . . . . . . . . . . . . . . .21
Error symptom charts . . . . . . . . . . . . . . . . . . . . . .21
Software error messages . . . . . . . . . . . . . . . . . . . .21
Power checkout . . . . . . . . . . . . . . . . . . . . . . . .22
Recovering your operating system and preinstalled software . . . . . . . .22
Recovering the operating system . . . . . . . . . . . . . . . . .22
Recovering or installing device drivers . . . . . . . . . . . . . . .23
Recovering from a POST/BIOS update failure . . . . . . . . . . . . .23
Erasing a lost or forgotten password (clearing CMOS) . . . . . . . . . .24
Troubleshooting the Ethernet controller . . . . . . . . . . . . . . . .25
Network connection problems . . . . . . . . . . . . . . . . . .25
© Copyright IBM Corp. 2002 v

Ethernet controller troubleshooting chart . . . . . . . . . . . . . .26
Ethernet controller messages . . . . . . . . . . . . . . . . . .26
Replacing the battery . . . . . . . . . . . . . . . . . . . . . .32
Installing options . . . . . . . . . . . . . . . . . . . . . . .35
Installation guidelines . . . . . . . . . . . . . . . . . . . . . .35
System reliability considerations . . . . . . . . . . . . . . . . .35
Major components of the computer . . . . . . . . . . . . . . . . .36
System-board option connectors . . . . . . . . . . . . . . . . . .36
System-board internal connectors . . . . . . . . . . . . . . . . . .37
System-board external connectors . . . . . . . . . . . . . . . . . .37
System-board error LEDs . . . . . . . . . . . . . . . . . . . . .38
Installing options . . . . . . . . . . . . . . . . . . . . . . . .39
Moving the stabilizing feet . . . . . . . . . . . . . . . . . . . .39
Removing the side cover . . . . . . . . . . . . . . . . . . . .39
Front bezel . . . . . . . . . . . . . . . . . . . . . . . . .40
Removing and installing the support bracket . . . . . . . . . . . . .42
Air baffle . . . . . . . . . . . . . . . . . . . . . . . . . .43
Working with adapters . . . . . . . . . . . . . . . . . . . . .44
Installing internal drives . . . . . . . . . . . . . . . . . . . . .48
Installing memory modules . . . . . . . . . . . . . . . . . . .54
Installing an additional microprocessor . . . . . . . . . . . . . . .57
Installing a security rope clip . . . . . . . . . . . . . . . . . . .61
Replacing the side cover . . . . . . . . . . . . . . . . . . . .62
Connecting external options . . . . . . . . . . . . . . . . . . . .63
Input/output connectors . . . . . . . . . . . . . . . . . . . . . .63
Audio connectors . . . . . . . . . . . . . . . . . . . . . . .64
Auxiliary-device (pointing-device) connector . . . . . . . . . . . . .64
Ethernet (RJ-45) connector . . . . . . . . . . . . . . . . . . .65
IEEE 1394 (FireWire) connectors . . . . . . . . . . . . . . . . .65
Keyboard connector . . . . . . . . . . . . . . . . . . . . . .65
Parallel connector . . . . . . . . . . . . . . . . . . . . . . .66
Serial connectors . . . . . . . . . . . . . . . . . . . . . . .66
Ultra320 SCSI connector . . . . . . . . . . . . . . . . . . . .66
Universal Serial Bus connectors . . . . . . . . . . . . . . . . .67
Video connector . . . . . . . . . . . . . . . . . . . . . . .67
FRU information (service only) . . . . . . . . . . . . . . . . . .69
IntelliStation Z Pro Type 6221 . . . . . . . . . . . . . . . . . . .69
Front adapter-retention bracket assembly . . . . . . . . . . . . . .69
IEEE 1394 (FireWire) adapter . . . . . . . . . . . . . . . . . .70
Rear fan . . . . . . . . . . . . . . . . . . . . . . . . . .72
Front fan . . . . . . . . . . . . . . . . . . . . . . . . . .72
Operator information panel . . . . . . . . . . . . . . . . . . .73
Front USB connector assembly . . . . . . . . . . . . . . . . . .74
Front audio/1394 card assembly . . . . . . . . . . . . . . . . .75
Speaker . . . . . . . . . . . . . . . . . . . . . . . . . .76
Power supply . . . . . . . . . . . . . . . . . . . . . . . .76
Microprocessor and heat sink . . . . . . . . . . . . . . . . . .78
Thermal grease . . . . . . . . . . . . . . . . . . . . . . . .79
System board . . . . . . . . . . . . . . . . . . . . . . . .79
Symptom-to-FRU index . . . . . . . . . . . . . . . . . . . . .83
Beep symptoms . . . . . . . . . . . . . . . . . . . . . . . .83
No beep symptoms . . . . . . . . . . . . . . . . . . . . . . .86
Diagnostic error codes . . . . . . . . . . . . . . . . . . . . . .86
vi IBM IntelliStation Z Pro Type 6221: Hardware Maintenance Manual

Error symptoms . . . . . . . . . . . . . . . . . . . . . . . .89
POST error codes . . . . . . . . . . . . . . . . . . . . . . . .96
System board LEDs . . . . . . . . . . . . . . . . . . . . . . 102
POST (ISPR) error procedures . . . . . . . . . . . . . . . . . . 102
ServeRAID error codes . . . . . . . . . . . . . . . . . . . . . 104
SCSI error codes . . . . . . . . . . . . . . . . . . . . . . . 106
Undetermined problems . . . . . . . . . . . . . . . . . . . . . 106
Problem determination tips . . . . . . . . . . . . . . . . . . . . 107
Parts listing for the IntelliStation Z Pro . . . . . . . . . . . . . . 109
System . . . . . . . . . . . . . . . . . . . . . . . . . . .110
Recovery CD (Windows XP) . . . . . . . . . . . . . . . . . . .112
Recovery CD (Windows XPP) . . . . . . . . . . . . . . . . . . .112
Recovery CD (Windows XPP) . . . . . . . . . . . . . . . . . . .112
Keyboards . . . . . . . . . . . . . . . . . . . . . . . . . .113
Power cords . . . . . . . . . . . . . . . . . . . . . . . . .114
Related service information . . . . . . . . . . . . . . . . . . .117
Safety information . . . . . . . . . . . . . . . . . . . . . . .117
General safety . . . . . . . . . . . . . . . . . . . . . . . .117
Electrical safety . . . . . . . . . . . . . . . . . . . . . . .118
Safety inspection guide . . . . . . . . . . . . . . . . . . . .119
Handling electrostatic discharge-sensitive devices . . . . . . . . . . 120
Grounding requirements . . . . . . . . . . . . . . . . . . . . 120
Safety notices (multilingual translations) . . . . . . . . . . . . . . 120
Appendix. Notices . . . . . . . . . . . . . . . . . . . . . . . 151
Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . 151
Important notes . . . . . . . . . . . . . . . . . . . . . . . . 152
Electronic emission notices . . . . . . . . . . . . . . . . . . . . 153
Federal Communications Commission (FCC) statement . . . . . . . . 153
Industry Canada Class A emission compliance statement . . . . . . . . 153
Australia and New Zealand Class A statement . . . . . . . . . . . . 153
United Kingdom telecommunications safety requirement . . . . . . . . 154
European Union EMC Directive conformance statement . . . . . . . . 154
Taiwanese Class A warning statement . . . . . . . . . . . . . . . 154
Chinese Class A warning statement . . . . . . . . . . . . . . . . 154
Japanese Voluntary Control Council for Interference (VCCI) statement 155
Contents vii

viii IBM IntelliStation Z Pro Type 6221: Hardware Maintenance Manual