IBM 9234CNU - Lotus Foundations Server User manual

Lotus Foundations Appliance, Type 9234 CNU and 9234 DNU
Problem Determination and Service Guide


Lotus Foundations Appliance, Type 9234 CNU and 9234 DNU
Problem Determination and Service Guide


First Edition (January 2009)
© Copyright International Business Machines Corporation 2008.
US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract
with IBM Corp.

Contents
Safety ............................vii
Guidelines for trained service technicians ...............viii
Inspecting for unsafe conditions .................viii
Guidelines for servicing electrical equipment .............ix
Safety statements ........................x
Chapter 1. Introduction ......................1
Related documentation ......................1
Notices and statements in this document ................2
Features and specifications .....................3
Server controls, LEDs, and power ..................4
Front view ..........................4
Rear view ..........................6
Server power features......................6
Connectors, LEDs, and jumpers ...................8
System-board internal connectors .................8
System-board external connectors .................9
System-board optional-devices connectors..............10
System-board LEDs ......................11
System-board jumpers .....................12
Chapter 2. Configuration information and instructions .........13
Updating the firmware ......................13
Using the Configuration/Setup Utility program .............13
Starting the Configuration/Setup Utility program ............13
Configuration/Setup Utility menu choices ..............14
Using passwords .......................17
Chapter 3. Parts listing, Lotus Foundations Appliance Type 9234 .....19
Replaceable server components ..................20
Power cords ..........................22
Chapter 4. Removing and replacing server components ........25
Installation guidelines ......................25
System reliability guidelines ...................26
Working inside the server with the power on .............27
Handling static-sensitive devices .................28
Returning a device or component .................28
Connecting the cables ......................29
Removing and replacing Tier 1 CRUs ................30
Removing the side cover ....................30
Installing the side cover.....................31
Removing the upper bezel....................32
Installing the upper bezel ....................33
Removing the lower bezel ....................34
Installing the lower bezel ....................35
Removing an adapter .....................36
Installing an adapter ......................37
Removing and installing internal drives ...............39
Removing and replacing Tier 2 CRUs ................45
Removing the battery .....................45
Installing the battery ......................45
Removing the rear system fan ..................47
© Copyright IBM Corp. 2008 iii

Installing the rear system fan...................48
Removing the hard disk drive fan assembly .............49
Installing the hard disk drive fan assembly ..............51
Removing the simple-swap backplate ...............52
Installing the simple-swap backplate ................54
Removing the front-panel assembly ................55
Installing the front-panel assembly .................56
Removing the front USB connector assembly.............56
Removing the rear adapter retention bracket .............57
Installing the rear adapter retention bracket .............58
Removing the front adapter-retention bracket .............58
Installing the front adapter-retention bracket .............59
Installing the front USB connector assembly .............59
Replacing a SATA interposer card and IDE PATA flash module ......59
Replacing a hotswappable idb drive kit ...............60
Removing and replacing FRUs ...................61
Removing a non-hot-swap power supply ..............61
Installing a non-hot-swap power supply ...............64
Removing the microprocessor and fan sink .............65
Installing a microprocessor and fan sink...............67
Removing the system board ...................70
Installing the system board ...................72
Chapter 5. Diagnostics .....................77
Diagnostic tools ........................77
POST ............................77
POST beep codes ......................79
No-beep symptoms ......................81
Error logs ..........................82
POST error codes .......................84
Checkout procedure .......................94
About the checkout procedure ..................94
Performing the checkout procedure ................95
Troubleshooting tables ......................96
General problems .......................96
Hard disk drive problems ....................96
Intermittent problems......................97
Memory problems .......................97
Microprocessor problems ....................98
Monitor or video problems ....................98
Power problems .......................101
Serial port problems .....................102
Software problems ......................103
Universal Serial Bus (USB) port problems .............103
LCD display and control panel problems ..............104
SATA interposer card and IDE PATA flash module problems .......104
Hotswappable idb drive kit problems ...............105
Error LEDs ..........................106
Power-supply LEDs.......................107
Updating (flash-update) the BIOS code on the server ..........109
System-error log messages ....................110
Solving power problems .....................117
Solving Ethernet controller problems ................118
Solving undetermined problems ..................119
Problem determination tips ....................120
iv Lotus Foundations Appliance, Type 9234 CNU and 9234 DNU: Problem Determination and Service Guide

Appendix A. Getting help and technical assistance ..........121
Before you call ........................121
Using the documentation .....................121
Getting help and information from the World Wide Web .........121
Software service and support ...................122
Hardware service and support ...................122
IBM Taiwan product service ....................122
Appendix B. Notices ......................123
Trademarks..........................123
Important notes ........................124
Product recycling and disposal ..................125
Battery return program .....................126
Electronic emission notices ....................127
Federal Communications Commission (FCC) statement ........127
Industry Canada Class A emission compliance statement ........128
Avis de conformité à la réglementation d’Industrie Canada .......128
Australia and New Zealand Class A statement ............128
United Kingdom telecommunications safety requirement ........128
European Union EMC Directive conformance statement ........128
Taiwanese Class A warning statement ...............129
Chinese Class A warning statement ................129
Japanese Voluntary Control Council for Interference (VCCI) statement 129
Korean Class A warning statement ................129
Index ............................131
Contents v

vi Lotus Foundations Appliance, Type 9234 CNU and 9234 DNU: Problem Determination and Service Guide

Safety
Before installing this product, read the Safety Information.
Antes de instalar este produto, leia as Informações de Segurança.
Pred instalací tohoto produktu si prectete prírucku bezpecnostních instrukcí.
Læs sikkerhedsforskrifterne, før du installerer dette produkt.
Lees voordat u dit product installeert eerst de veiligheidsvoorschriften.
Ennen kuin asennat tämän tuotteen, lue turvaohjeet kohdasta Safety Information.
Avant d’installer ce produit, lisez les consignes de sécurité.
Vor der Installation dieses Produkts die Sicherheitshinweise lesen.
Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza.
Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet.
Antes de instalar este produto, leia as Informações sobre Segurança.
Antes de instalar este producto, lea la información de seguridad.
Läs säkerhetsinformationen innan du installerar den här produkten.
© Copyright IBM Corp. 2008 vii

Guidelines for trained service technicians
This section contains information for trained service technicians.
Inspecting for unsafe conditions
Use the information in this section to help you identify potential unsafe conditions in
an IBM®product that you are working on. Each IBM product, as it was designed
and manufactured, has required safety items to protect users and service
technicians from injury. The information in this section addresses only those items.
Use good judgment to identify potential unsafe conditions that might be caused by
non-IBM alterations or attachment of non-IBM features or options that are not
addressed in this section. If you identify an unsafe condition, you must determine
how serious the hazard is and whether you must correct the problem before you
work on the product.
Consider the following conditions and the safety hazards that they present:
vElectrical hazards, especially primary power. Primary voltage on the frame can
cause serious or fatal electrical shock.
vExplosive hazards, such as a damaged CRT face or a bulging or leaking
capacitor.
vMechanical hazards, such as loose or missing hardware.
To inspect the product for potential unsafe conditions, complete the following steps:
1. Make sure that the power is off and the power cord is disconnected.
2. Make sure that the exterior cover is not damaged, loose, or broken, and
observe any sharp edges.
3. Check the power cord:
vMake sure that the third-wire ground connector is in good condition. Use a
meter to measure third-wire ground continuity for 0.1 ohm or less between
the external ground pin and the frame ground.
vMake sure that the power cord is the correct type, as specified in “Power
cords” on page 22.
vMake sure that the insulation is not frayed or worn.
4. Remove the cover.
5. Check for any obvious non-IBM alterations. Use good judgment as to the safety
of any non-IBM alterations.
6. Check inside the server for any obvious unsafe conditions, such as metal filings,
contamination, water or other liquid, or signs of fire or smoke damage.
7. Check for worn, frayed, or pinched cables.
8. Make sure that the power-supply cover fasteners (screws or rivets) have not
been removed or tampered with.
viii Lotus Foundations Appliance, Type 9234 CNU and 9234 DNU: Problem Determination and Service Guide

Guidelines for servicing electrical equipment
Observe the following guidelines when you service electrical equipment:
vCheck the area for electrical hazards such as moist floors, nongrounded power
extension cords, and missing safety grounds.
vUse only approved tools and test equipment. Some hand tools have handles that
are covered with a soft material that does not provide insulation from live
electrical currents.
vRegularly inspect and maintain your electrical hand tools for safe operational
condition. Do not use worn or broken tools or testers.
vDo not touch the reflective surface of a dental mirror to a live electrical circuit.
The surface is conductive and can cause personal injury or equipment damage if
it touches a live electrical circuit.
vSome rubber floor mats contain small conductive fibers to decrease electrostatic
discharge. Do not use this type of mat to protect yourself from electrical shock.
vDo not work alone under hazardous conditions or near equipment that has
hazardous voltages.
vLocate the emergency power-off (EPO) switch, disconnecting switch, or electrical
outlet so that you can turn off the power quickly in the event of an electrical
accident.
vDisconnect all power before you perform a mechanical inspection, work near
power supplies, or remove or install main units.
vBefore you work on the equipment, disconnect the power cord. If you cannot
disconnect the power cord, have the customer power-off the wall box that
supplies power to the equipment and lock the wall box in the off position.
vNever assume that power has been disconnected from a circuit. Check it to
make sure that it has been disconnected.
vIf you have to work on equipment that has exposed electrical circuits, observe
the following precautions:
– Make sure that another person who is familiar with the power-off controls is
near you and is available to turn off the power if necessary.
– When you are working with powered-on electrical equipment, use only one
hand. Keep the other hand in your pocket or behind your back to avoid
creating a complete circuit that could cause an electrical shock.
– When you use a tester, set the controls correctly and use the approved probe
leads and accessories for that tester.
– Stand on a suitable rubber mat to insulate you from grounds such as metal
floor strips and equipment frames.
vUse extreme care when you measure high voltages.
vTo ensure proper grounding of components such as power supplies, pumps,
blowers, fans, and motor generators, do not service these components outside of
their normal operating locations.
vIf an electrical accident occurs, use caution, turn off the power, and send another
person to get medical aid.
Safety ix

Safety statements
Important:
Each caution and danger statement in this document is labeled with a number. This
number is used to cross reference an English-language caution or danger
statement with translated versions of the caution or danger statement in the Safety
Information document.
For example, if a caution statement is labeled with “Statement 1”, translations for
that caution statement are in the Safety Information document under “Statement 1”.
Be sure to read all caution and danger statements in this document before you
perform the procedures. Read any additional safety information that comes with the
server or optional device before you install the device.
xLotus Foundations Appliance, Type 9234 CNU and 9234 DNU: Problem Determination and Service Guide

Statement 1:
DANGER
Electrical current from power, telephone, and communication cables is
hazardous.
To avoid a shock hazard:
vDo not connect or disconnect any cables or perform installation,
maintenance, or reconfiguration of this product during an electrical
storm.
vConnect all power cords to a properly wired and grounded electrical
outlet.
vConnect to properly wired outlets any equipment that will be attached to
this product.
vWhen possible, use one hand only to connect or disconnect signal
cables.
vNever turn on any equipment when there is evidence of fire, water, or
structural damage.
vDisconnect the attached power cords, telecommunications systems,
networks, and modems before you open the device covers, unless
instructed otherwise in the installation and configuration procedures.
vConnect and disconnect cables as described in the following table when
installing, moving, or opening covers on this product or attached
devices.
To Connect: To Disconnect:
1. Turn everything OFF.
2. First, attach all cables to devices.
3. Attach signal cables to connectors.
4. Attach power cords to outlet.
5. Turn device ON.
1. Turn everything OFF.
2. First, remove power cords from outlet.
3. Remove signal cables from connectors.
4. Remove all cables from devices.
Safety xi

Statement 2:
CAUTION:
When replacing the lithium battery, use only IBM Part Number 33F8354 or an
equivalent type battery recommended by the manufacturer. If your system has
a module containing a lithium battery, replace it only with the same module
type made by the same manufacturer. The battery contains lithium and can
explode if not properly used, handled, or disposed of.
Do not:
vThrow or immerse into water
vHeat to more than 100°C (212°F)
vRepair or disassemble
Dispose of the battery as required by local ordinances or regulations.
Statement 4:
≥18 kg (39.7 lb) ≥32 kg (70.5 lb) ≥55 kg (121.2 lb)
CAUTION:
Use safe practices when lifting.
Statement 5:
CAUTION:
The power control button on the device and the power switch on the power
supply do not turn off the electrical current supplied to the device. The device
also might have more than one power cord. To remove all electrical current
from the device, ensure that all power cords are disconnected from the power
source.
xii Lotus Foundations Appliance, Type 9234 CNU and 9234 DNU: Problem Determination and Service Guide

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Safety xiii

Statement 8:
CAUTION:
Never remove the cover on a power supply or any part that has the following
label attached.
Hazardous voltage, current, and energy levels are present inside any
component that has this label attached. There are no serviceable parts inside
these components. If you suspect a problem with one of these parts, contact
a service technician.
Statement 12:
CAUTION:
The following label indicates a hot surface nearby.
Statement 13:
DANGER
Overloading a branch circuit is potentially a fire hazard and a shock hazard
under certain conditions. To avoid these hazards, ensure that your system
electrical requirements do not exceed branch circuit protection
requirements. Refer to the information that is provided with your device for
electrical specifications.
xiv Lotus Foundations Appliance, Type 9234 CNU and 9234 DNU: Problem Determination and Service Guide

Statement 15:
CAUTION:
Make sure that the rack is secured properly to avoid tipping when the server
unit is extended.
German Ordinance for Work gloss statement
The product is not suitable for use with visual display work place devices according
to clause 2 of the German Ordinance for Work with Visual Display Units.
Das Produkt ist nicht für den Einsatz an Bildschirmarbeitsplätzen im Sinne§2der
Bildschirmarbeitsverordnung geeignet.
Safety xv

xvi Lotus Foundations Appliance, Type 9234 CNU and 9234 DNU: Problem Determination and Service Guide

Chapter 1. Introduction
This guide is intended for use by a knowledgeable and trained hardware technician.
It is not intended to be used by an untrained end user of the Lotus Foundations
Appliance. Please contact your reseller or IT service provider or contact IBM
support at 1–866–384–8324 option 2.
The Problem Determination and Service Guide contains information to help you
solve problems that might occur in the IBM Lotus Foundations Appliance, Type
9234 CNU and 9234 DNU. It describes the diagnostic tools that come with the
server, error codes and suggested actions, and instructions for replacing failing
components.
Replaceable components are of three types:
vTier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your
responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for
the installation.
vTier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or
request IBM to install it, at no additional charge, under the type of warranty
service that is designated for the server.
vField replaceable unit (FRU): FRUs must be installed only by trained service
technicians.
For information about the terms of the warranty and getting service and assistance,
see the Warranty and Support Information document, included with the Lotus
Foundations Appliance.
Related documentation
In addition to this document, the following documentation also comes with the Lotus
Foundations Appliance:
vImportant Information and Pointer Flyer
vImportant Information Flyer (green)
vpDSA CD
A documentation CD is also provided and contains the following:
vLotus Foundations Appliance Quick Start Guide
vWarranty and Support Manual
vIBM Safety Manual
The server might have features that are not described in the documentation that
comes with the server. The documentation might be updated occasionally to include
information about those features, or technical updates might be available to provide
additional information that is not included in the server documentation. These
updates are available from the IBM Web site. To check for updated documentation
and technical updates, complete the following steps.
Note: Changes are made periodically to the IBM Web site. The actual procedure
might vary slightly from what is described in this document.
1. Go to http://www-01.ibm.com/software/lotus/support/
2. Under Search Lotus support, enter the search term ″Foundations Hardware″.
© Copyright IBM Corp. 2008 1

3. In the search results, select the document ″Certified and Supported Hardware
Types for Lotus Foundations″.
4. Verify the hardware type in-use. Search via the indicated Foundations
Knowledge Base link(s) for more detailed information.
Notices and statements in this document
The caution and danger statements that appear in this document are also in the
multilingual Safety Information document, which is on the IBM Lotus Foundations
Documentation CD. Each statement is numbered for reference to the corresponding
statement in the Safety Information document.
The following notices and statements are used in this document:
vNote: These notices provide important tips, guidance, or advice.
vImportant: These notices provide information or advice that might help you avoid
inconvenient or problem situations.
vAttention: These notices indicate potential damage to programs, devices, or
data. An attention notice is placed just before the instruction or situation in which
damage might occur.
vCaution: These statements indicate situations that can be potentially hazardous
to you. A caution statement is placed just before the description of a potentially
hazardous procedure step or situation.
vDanger: These statements indicate situations that can be potentially lethal or
extremely hazardous to you. A danger statement is placed just before the
description of a potentially lethal or extremely hazardous procedure step or
situation.
2Lotus Foundations Appliance, Type 9234 CNU and 9234 DNU: Problem Determination and Service Guide