IBM IntelliStation E Pro Owner's manual

IBM IntelliStation E Pro
Types6216and6226
Hardware Maintenance Manual
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IBM IntelliStation E Pro
Types6216and6226
Hardware Maintenance Manual
򔻐򗗠򙳰

Note
Before using this information and the product it supports, read “Notices” on page 166.
Third Edition (February 2003)
The most recent version of this document is available at http://www.ibm.com/pc/support.
© Copyright International Business Machines Corporation 2002. All rights reserved.
US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract
with IBM Corp.

About this manual
This manual contains diagnostic information, a Symptom-to-FRU index, service
information, error codes, error messages, and configuration information for the IBM
®
IntelliStation
®
E Pro Types 6216 and 6226.
Important: The field replaceable unit (FRU) procedures are intended for trained
servicers who are familiar with IBM products. Before servicing an IBM
product, be sure to review “Safety information” on page 129.
Important safety information
Be sure to read all caution and danger statements in this book before performing
any of the instructions. See “Safety information” on page 129.
Leia todas as instruções de cuidado e perigo antes de executar qualquer operação.
Prenez connaissance de toutes les consignes de type Attention et Danger avant de
procéder aux opérations décrites par les instructions.
Lesen Sie alle Sicherheitshinweise, bevor Sie eine Anweisung ausführen.
Accertarsi di leggere tutti gli avvisi di attenzione e di pericolo prima di effettuare
qualsiasi operazione.
Lea atentamente todas las declaraciones de precaución y peligro ante de llevar a
cabo cualquier operación.
WARNING: Handling the cord on this product or cords associated with accessories
sold with this product, will expose you to lead, a chemical known to the State of
California to cause cancer, and birth defects or other reproductive harm. Wash
hands after handling.
ADVERTENCIA: El contacto con el cable de este producto o con cables de
accesorios que se venden junto con este producto, pueden exponerle al plomo, un
elemento químico que en el estado de California de los Estados Unidos está
considerado como un causante de cancer y de defectos congénitos, además de
otros riesgos reproductivos. Lávese las manos después de usar el producto.
Online support
You can download the most current diagnostic, BIOS flash code, and device driver
files from http://www.ibm.com/pc/support/ on the World Wide Web.
© Copyright IBM Corp. 2002 iii

iv IBM IntelliStation E Pro Types 6216 and 6226: Hardware Maintenance Manual

Contents
About this manual .......................iii
Important safety information ....................iii
Online support .........................iii
General checkout ........................1
General information .......................3
Notices and statements used in this book ...............4
Features and specifications.....................4
Features and specifications — Type 6216 ..............5
Features and specifications — Type 6226 ..............6
Computer controls and indicators ..................7
Turning on the computer ......................8
Turning off the computer ......................8
Configuration .........................11
Using the Configuration/Setup Utility program..............11
Starting the Configuration/Setup Utility program ............11
Configuration/Setup Utility menu choices ..............12
Using passwords .......................16
Enabling Broadcom NetXtreme Gigabit Ethernet Boot Agent ........19
Using the SCSISelect Utility program (some models) ...........19
Starting the SCSISelect Utility program ...............19
SCSISelect menu choices ....................19
Using the Boot Menu program ...................20
Diagnostics ..........................21
Diagnostic tools overview .....................21
POST error log .........................21
POST beep codes .......................21
Small computer system interface (SCSI) messages (some models) .....22
Diagnostic programs and error messages ...............22
Text messages ........................23
Downloading the diagnostics program ...............23
Starting the diagnostic programs and viewing the test log ........24
Diagnostic error message tables .................24
PC-Doctor for Windows
®
.....................24
Error charts ..........................25
Recovering the operating system and preinstalled software ........25
Recovering or installing device drivers ...............25
Recovering the operating system .................25
Creating and using an IBM Enhanced Diagnostics diskette.........26
Creating an IBM Enhanced Diagnostics diskette............26
Using the Enhanced Diagnostics diskette ..............27
Recovery-repair diskette .....................27
Creating a recovery-repair diskette ................27
Using the recovery-repair diskette .................27
Erasing a lost or forgotten password .................28
Updating BIOS code .......................28
Recovering from a POST/BIOS update failure .............29
Clearing CMOS.........................31
Power checkout ........................31
Troubleshooting the Ethernet controller ................32
© Copyright IBM Corp. 2002 v

Network connection problems ..................32
Ethernet controller troubleshooting chart ..............32
Ethernet controller messages ..................33
Replacing the battery ......................39
Installing options .......................41
Before you begin ........................41
System reliability considerations ..................41
Installing options in the IntelliStation E Pro Type 6216 ..........42
Major components of the IntelliStation E Pro Type 6216 .........42
System board ........................43
Removing the cover of the 6216 .................45
Removing the frame-support bracket ................45
Working with adapters .....................46
Installing internal drives.....................48
Installing memory modules ...................54
Installing a security rope clip ...................55
Replacing the cover of the 6216 .................55
Installing options in the IntelliStation E Pro Type 6226 ..........57
Major components of the IntelliStation E Pro Type 6226 computer .....57
System board ........................58
Removing the cover of the 6226 .................60
Working with adapters .....................60
Installing internal drives.....................63
Installing memory modules ...................70
Installing a security rope clip ...................71
Replacing the cover of the 6226 .................72
Connecting external options ....................73
Input/output connector locations .................74
Configuring the Gigabit Ethernet controller ..............78
High-performance Ethernet modes.................78
SCSI cabling requirements ...................78
Setting SCSI IDs .......................78
FRU information (service only) ..................79
IntelliStation E Pro Type 6216 ...................79
Baffle...........................79
Adapter retainer .......................79
Fan............................80
Operator information panel ...................80
Speaker ..........................81
Power supply ........................82
Microprocessor/fan-sink assembly .................83
System board ........................85
IntelliStation E Pro Type 6226 ...................87
Main rear fan ........................87
SCSI fan ..........................87
Operator information panel ...................88
Speaker and bracket......................89
Power supply ........................91
Microprocessor/fan-sink assembly .................91
System board ........................93
Symptom-to-FRU index .....................95
Beep symptoms ........................95
No-beep symptoms .......................97
vi IBM IntelliStation E Pro Types 6216 and 6226: Hardware Maintenance Manual

Diagnostic error codes ......................97
Error symptoms ........................99
POST error codes .......................106
POST (ISPR) error procedures ..................109
ServeRAID error codes .....................111
SCSI error codes .......................113
Temperature error messages ...................113
Fan error messages ......................114
Power error messages......................114
System shutdown .......................114
Voltage related system shutdown.................115
Temperature related system shutdown ...............115
DASD checkout ........................115
Host built-in self test (BIST) ....................116
Bus fault messages.......................116
Undetermined problems .....................117
Problem determination tips ....................118
Parts listing for the IntelliStation E Pro ..............119
Type 6216 ..........................119
System, Type 6216 ......................120
Recovery CD, Type 6216 ...................121
Type 6226 ..........................122
System, Type 6226 ......................123
Recovery CD, Type 6226 ...................124
Keyboards ..........................126
Power cords .........................126
Related service information ...................129
Safety information .......................129
General safety .......................129
Electrical safety .......................130
Safety inspection guide ....................131
Handling electrostatic discharge-sensitive devices ..........132
Grounding requirements ....................133
Safety notices (multilingual translations) ..............133
Notices ...........................166
Edition notice ........................166
Trademarks.........................166
Important notes .......................167
Product recycling and disposal .................168
Electronic emission notices ...................168
Contents vii

viii IBM IntelliStation E Pro Types 6216 and 6226: Hardware Maintenance Manual

General checkout
The computer diagnostic programs are stored on the Device Drivers and IBM
Enhanced Diagnostics CD. These programs are the primary method of testing the
major components of the computer: the system board, Ethernet controller, video
controller, RAM, keyboard, mouse (pointing device), diskette drive, serial ports, hard
disk drives, and parallel port. You can also use them to test some external devices.
See “Diagnostics” on page 21.
Also, if you cannot determine whether a problem is caused by the hardware or by
the software, you can run the diagnostic programs to confirm that the hardware is
working properly.
When you run the diagnostic programs, a single problem might cause several error
messages. When this occurs, work to correct the cause of the first error message.
After the cause of the first error message is corrected, the other error messages
might not occur the next time you run the test.
A failed computer might be part of a shared DASD cluster (two or more computers
sharing the same external storage devices). Prior to running diagnostics, verify that
the failing computer is not part of a shared DASD cluster.
A computer might be part of a cluster if:
vThe customer identifies the computer as part of a cluster.
vOne or more external storage units are attached to the computer and at least
one of the attached storage units is additionally attached to another computer or
unidentifiable source.
vOne or more computers are located near the failing computer.
If the failing computer is suspected to be part of a shared DASD cluster, all
diagnostic tests can be run except diagnostic tests that test the storage unit (DASD
residing in the storage unit) or the storage adapter attached to the storage unit.
Notes:
1. For computers that are part of a shared DASD cluster, run one test at a time in
looped mode. Do not run all tests in looped mode, because this could enable
the DASD diagnostic tests.
2. If multiple error codes are displayed, diagnose the first error code displayed.
3. If the computer hangs with a POST error, go to “Symptom-to-FRU index” on
page 95.
4. If the computer is suspended and no error message is displayed, see
“Undetermined problems” on page 117.
5. For information about power supply problems, see “Symptom-to-FRU index” on
page 95.
6. For safety information, see “Safety information” on page 129.
7. For intermittent problems, check the error log; see “POST error log” on page 21
and “Undetermined problems” on page 117.
© Copyright IBM Corp. 2002 1

001 IS THE COMPUTER PART OF A CLUSTER?
YES. Schedule maintenance with the customer. Shut down all
computers related to the cluster. Run storage test.
NO. Go to step 002.
002 IF THE COMPUTER IS NOT PART OF A CLUSTER:
vTurn off the computer and all external devices.
vCheck all cables and power cords.
vSet all display controls to the middle position.
vTurn on all external devices.
vTurn on the computer.
vRecord any POST error messages displayed on the screen. If an
error is displayed, look up the first error in the “POST error
codes” on page 106.
vCheck the System Error Log. If an error was recorded by the
computer, see “Symptom-to-FRU index” on page 95.
vStart the Diagnostic Programs. See “Starting the diagnostic
programs and viewing the test log” on page 24.
vCheck for the following responses:
1. One beep.
2. Readable instructions or the main menu.
003 DID YOU RECEIVE BOTH OF THE CORRECT RESPONSES?
NO. Find the failure symptom in “Symptom-to-FRU index” on
page 95.
YES. Run the diagnostic programs. If necessary, see “Diagnostic
programs and error messages” on page 22.
If you receive an error, see “Symptom-to-FRU index” on page 95.
If the diagnostics were completed successfully and you still suspect
a problem, see “Undetermined problems” on page 117.
2IBM IntelliStation E Pro Types 6216 and 6226: Hardware Maintenance Manual

General information
The IBM IntelliStation E Pro computer, Type 6216 or Type 6226, incorporates many
of the latest advances in computing technology and can be expanded and upgraded
as your needs change.
If you have access to the Internet, you can obtain up-to-date information about the
computer and other IBM computer products at http://www.ibm.com/pc/intellistation/
on the World Wide Web.
See the following illustrations for the location of the computer model and serial
number labels. You will need these numbers to register the computer with IBM.
Note: The illustrations in this document might differ slightly from your hardware.
Type 6216:
Model number and
serial number
Type 6226:
Model number
and Serial number
© Copyright IBM Corp. 2002 3

Notices and statements used in this book
The caution and danger statements used in this book also appear in the multilingual
safety information book that is accessible through Access IBM and on the IBM
IntelliStation Documentation CD. Each statement is numbered for easy reference
corresponding to statements in the safety book.
The notices and statements are as follows:
vNotes: These notices provide important tips, guidance, or advice.
vImportant: These notices provide information or advice that might help you avoid
inconvenient or problem situations.
vAttention: These notices indicate potential damage to programs, devices, or
data. An attention notice is placed just before the instruction or situation in which
damage could occur.
vCaution: These statements indicate situations that can be potentially hazardous
to you. A caution statement is placed just before the description of a potentially
hazardous procedure step or situation.
vDanger: These statements indicate situations that can be potentially lethal or
extremely hazardous to you. A danger statement is placed just before the
description of a potentially lethal or extremely hazardous procedure step or
situation.
Features and specifications
The tables in this section provide information about the features and specifications
of the IntelliStation E Pro computer Type 6216 and Type 6226.
4IBM IntelliStation E Pro Types 6216 and 6226: Hardware Maintenance Manual

Features and specifications — Type 6216
The following table provides a summary of the features and specifications of the
IntelliStation E Pro Type 6216 computer. Depending on the model, some features
and specifications might not apply.
Table 1. Features and specifications
Microprocessor:
Supports one Intel Pentium
®
4 with
256 KB or 512 KB Level-2 cache and
400 or 533 MHz front-side bus (FSB)
Memory:
vMinimum: 256 MB
vMaximum: 2.0 GB
vType: PC2100 DIMMs
vSlots: Two dual inline
Drives:
(depending on model)
vDiskette: 1.44 MB (3 mode)
vHard disk drive (IDE or SCSI)
vOne of the following:
– CD-ROM: IDE
– DVD-ROM: IDE
– CD-RW: IDE
Expansion bays:
(depending on model)
vOne 5.25-in. bay (one CD-ROM
drive installed)
vTwo 3.5-in. bays (one diskette drive
and one hard disk drive installed)
PCI expansion slots:
Three 33 MHz/32-bit on the system
board (some models come with a
SCSI adapter installed)
Power supply:
One 160 watt (90-240 V ac)
Video adapter:
(depending on model)
vMatrox Millennium G450 (DVI-I)
with 32 MB DDR SDRAM video
memory and a single DVI-I or dual
analog connectors
vNVIDIA Quadro4 200NVS (LFH-60)
with 64 MB DDR SDRAM video
memory and dual analog
connectors (or dual digital monitor
capability with the purchase of an
additional pigtail cable)
Size:
vHeight: 104 mm (4.1 in.)
vDepth: 412 mm (16.2 in.)
vWidth: 360 mm (14.2 in.)
vWeight: approximately 9.1 kg (20
lb) when fully configured or 6.8 kg
(15 lb) minimum
Integrated functions:
vOne 10/100/1000 Ethernet
controller on the system board
with RJ-45 Ethernet connector
vTwo serial ports
vParallel port
vFour USB ports
vKeyboard port
vMouse port
vAudio ports
– Line out
– Line in
–Mic
vDual-channel bus mastering IDE
controller
Acoustical noise emissions:
vSound power, idling: 4.9 bel
maximum
vSound power, operating: 5.2 bel
maximum
Environment:
vAir temperature:
– Computer on: 10° to 35°C
(50.0° to 95.0°F). Altitude: 0 to
2133 m (6998.0 ft)
– Computer off: 10° to 43°C
(50.0° to 109.4°F). Maximum
altitude: 2133 m (6998.0 ft)
vHumidity:
– Computer on: 8% to 80%
– Computer off: 8% to 80%
Heat output:
Approximate heat output in British
thermal units (Btu) per hour
vMinimum configuration: 257 Btu (75
watts)
vMaximum configuration: 686 Btu
(200 watts)
Airflow:
Approximately 0.68 cubic meters every
three minutes (24 cubic feet every 3
minutes)
Electrical input:
vSine-wave input (50-60 Hz) required
vInput voltage low range:
– Minimum: 90 V ac
– Maximum: 137 V ac
vInput voltage high range:
– Minimum: 180 V ac
– Maximum: 265 V ac
vInput kilovolt-amperes (kVA)
approximately:
– Minimum: 0.095 kVA
– Maximum: 0.470 kVA
Notes:
1. Power consumption and heat
output vary depending on the
number and type of optional
features installed and the
power-management optional
features in use.
2. These levels were measured in
controlled acoustical environments
according to the procedures
specified by the American National
Standards Institute (ANSI) S12.10
and ISO 7779 and are reported in
accordance with ISO 9296. Actual
sound-pressure levels in a given
location might exceed the average
values stated because of room
reflections and other nearby noise
sources. The declared sound-power
levels indicate an upper limit, below
which a large number of computers
will operate.
General information 5

Features and specifications — Type 6226
The following table provides a summary of the features and specifications of the
IntelliStation E Pro Type 6226 computer. Depending on your model, some features
and specifications might not apply.
Table 2. Features and specifications
Microprocessor:
Supports one Intel Pentium 4 with 256
KB or 512 KB Level-2 cache and 400
or 533 MHz front-side bus (FSB)
Memory:
vMinimum: 256 MB
vMaximum: 2.0 GB
vType: PC2100 DIMMs
vSlots: Two dual inline
Drives:
(depending on model)
vDiskette: 1.44 MB (3 mode)
vHard disk drive (IDE or SCSI)
vOne of the following:
– CD-ROM: IDE
– DVD-ROM: IDE
– CD-RW: IDE
Expansion bays:
(depending on model)
vTwo 5.25-in. bay (one CD-ROM
drive installed)
vTwo 3.5-in. bays (one diskette drive
and one hard disk drive installed)
PCI expansion slots:
Three 33 MHz/32-bit on the system
board (some models come with a
SCSI adapter installed)
Power supply:
One 200 watt (90-240 V ac)
Video adapter:
(depending on model)
vMatrox Millennium G450 (DVI-I)
with 32 MB DDR SDRAM video
memory and a single DVI-I or dual
analog connectors
vNVIDIA Quadro4 200NVS (LFH-60)
with 64 MB SDR SDRAM video
memory and dual analog
connectors (or dual digital monitor
capability with the purchase of an
additional pigtail cable)
vATI Fire GL8800 (DVI-I and SVGA)
with 128 MB DDR SDRAM video
memory, one DVI-I connector and
one SVGA connector
Size:
vHeight: 140 mm (5.5 in.)
vDepth: 425 mm (16.7 in.)
vWidth: 425 mm (16.7 in.)
vWeight: approximately 11.4 kg (25
lb) when fully configured or 10.0
kg (22 lb) minimum
Integrated functions:
vOne 10/100/1000 Ethernet
controller on the system board
with RJ-45 Ethernet connector
vTwo serial ports
vParallel port
vFour USB ports
vKeyboard port
vMouse port
vAudio ports
– Line out
– Line in
–Mic
vDual-channel bus mastering IDE
controller
Acoustical noise emissions:
vSound power, idling: 5.0 bel
maximum
vSound power, operating: 5.2 bel
maximum
Environment:
vAir temperature:
– Computer on: 10° to 35°C
(50.0° to 95.0°F). Altitude: 0 to
2133 m (6998.0 ft)
– Computer off: 10° to 43°C
(50.0° to 109.4°F). Maximum
altitude: 2133 m (6998.0 ft)
vHumidity:
– Computer on: 8% to 80%
– Computer off: 8% to 80%
Heat output:
Approximate heat output in British
thermal units (Btu) per hour
vMinimum configuration: 257 Btu (75
watts)
vMaximum configuration: 686 Btu
(200 watts)
Airflow:
Approximately 0.68 cubic meters every
three minutes (24 cubic feet every 3
minutes)
Electrical input:
vSine-wave input (50-60 Hz) required
vInput voltage low range:
– Minimum: 90 V ac
– Maximum: 137 V ac
vInput voltage high range:
– Minimum: 180 V ac
– Maximum: 265 V ac
vInput kilovolt-amperes (kVA)
approximately:
– Minimum: 0.080 kVA
– Maximum: 0.300 kVA
Notes:
1. Power consumption and heat
output vary depending on the
number and type of optional
features installed and the
power-management optional
features in use.
2. These levels were measured in
controlled acoustical environments
according to the procedures
specified by the American National
Standards Institute (ANSI) S12.10
and ISO 7779 and are reported in
accordance with ISO 9296. Actual
sound-pressure levels in a given
location might exceed the average
values stated because of room
reflections and other nearby noise
sources. The declared sound-power
levels indicate an upper limit, below
which a large number of computers
will operate.
6IBM IntelliStation E Pro Types 6216 and 6226: Hardware Maintenance Manual

Computer controls and indicators
Type 6216
Hard disk drive
activity LED
Power-on LED
Power-control
button
CD eject
button
CD-ROM drive
activity LED
Diskette drive
activity LED
Diskette
eject button
Ethernet transmit/
receive activity
Ethernet speed 1 Gbps
Type 6226
Ethernet transmit/receive
activity LED Ethernet speed 1Gbps LED
CD-eject
button
CD-ROM drive
activity LED
Diskette drive
activity LED
Power-control
button Power-on LED
Hard disk drive
activity LED
Diskette-eject
button
General information 7

Ethernet transmit/receive activity LED: When this LED is lit, it indicates that there
is activity between the computer and the network. The Ethernet transmit/receive
activity LED is located on the Ethernet (RJ-45) connector on the rear of the
computer.
Ethernet speed 1 Gbps LED: When this LED is lit, it indicates that the Ethernet
speed is 1 Gbps. When the LED is off, the Ethernet speed is 10 Mbps or 100
Mbps. The Ethernet speed LED is located on the Ethernet (RJ-45) connector on the
rear of the computer.
Diskette drive activity LED: When this LED is lit, it indicates that the diskette drive
is in use.
Diskette-eject button: Press this button to release a diskette from the drive.
CD-ROM drive activity LED: When this LED is lit, it indicates that the CD-ROM
drive is in use.
CD-eject button: Press this button to open the tray to insert or remove a CD.
Power-control button: Press this button to manually turn the computer on or off.
Power-on LED: When this LED is lit, it indicates that the computer is turned on.
Hard disk drive activity LED: When this LED is lit, it indicates that the hard disk
drive is in use.
Turning on the computer
After you connect the computer to a power source, the computer can start in either
of the following ways:
vYou can press the power-control button on the front of the computer to start the
computer.
vIf the computer is turned on and a power failure occurs, the computer will start
automatically when power is restored.
Important: After turning on the computer for the first time, you must complete the
operating system setup procedure before turning off the computer; otherwise,
unexpected results might occur.
Turning off the computer
Use one of the following procedures to turn off the computer.
Statement 5:
CAUTION:
The power control button on the device and the power switch on the power
supply do not turn off the electrical current supplied to the device. The device
also might have more than one power cord. To remove all electrical current
8IBM IntelliStation E Pro Types 6216 and 6226: Hardware Maintenance Manual

from the device, ensure that all power cords are disconnected from the power
source.
1
2
vYou can press the power-control button on the front of the computer. This starts
an orderly shutdown of the operating system, if this feature is supported by the
operating system, and places the computer in Standby mode.
Note: After you turn off the computer, wait at least 5 seconds before you press
the power-control button to turn on the computer again.
vYou can press and hold the power-control button for more than 4 seconds to
cause an immediate shutdown of the computer. You can use this feature if the
operating system stops functioning.
vIf you cannot use the power-control button to turn off the computer, disconnect
the computer power cords from the electrical outlets.
Note: After disconnecting the power cords, wait approximately 15 seconds for
the computer to stop running.
General information 9

10 IBM IntelliStation E Pro Types 6216 and 6226: Hardware Maintenance Manual