IBM 6290 Owner's manual

IBM
Hardware Maintenance Manual
Ty pe 629 0
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IBM
Hardware Maintenance Manual
Ty pe 629 0


Note: Before using this information and the product it supports, be sure to read the
general information under “Notices” on page 123.
First Edition (April 2002)
INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION ″AS IS″WITHOUT
ANY WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE
LIMITED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some
jurisdictions do not allow disclaimers or express or implied warranties in certain transactions; therefore, this
statement may not apply to you.
This publication could include technical inaccuracies or typographical errors. Changes are periodically made to the
information herein; these changes will be incorporated in new editions of the publication. IBM may make
improvements or changes in the products or the programs described in this publication at any time.
Requests for technical information about IBM products should be made to your IBM Authorized Dealer or your
IBM Marketing Representative.
© Copyright International Business Machines Corporation 2001. All rights reserved.
US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract
with IBM Corp.

Contents
Chapter 1. About this manual .....1
Important Safety Information .........1
Chapter 2. General Checkout......3
Chapter 3. General information .....5
Features................5
Specifications ..............7
Availableoptions.............8
Chapter 4. Diagnostics ........9
IBM Setup Utility program .........9
Product Recovery Program menu .......11
Diagnostics ..............12
Diagnostics program download.......12
Navigating through the diagnostics programs . . 12
Running diagnostics tests.........12
Test selection .............12
Testresults .............13
Fixed disk advanced test (FDAT) ......13
QuickandFullerase-harddrive......16
Viewing the test log ..........16
Chapter 5. Installing Options .....17
Installing external options .........17
Locating controls and connectors on the front of
your computer ............18
Locating connectors on the rear of your computer 19
Obtainingdevicedrivers.........19
Removing the cover ..........20
Locating components ..........21
Accessing system board components .....21
Identifying parts on the system board ....25
Installing memory ...........26
Installing adapters ...........27
Installing a cable lock ..........28
Changing the battery ..........29
Erasing a lost or forgotten password (clearing
CMOS)...............30
Replacing the cover and connecting the cables. . 30
Chapter 6. FRU Removals ......33
Harddiskdrive.............33
Removingthecenterbeam.........33
Replacing a microprocessor .........34
Power supply .............34
System board..............35
Chapter 7. Symptom-to-FRU Index . . . 37
Hard disk drive boot error .........37
Power Supply Errors ...........37
Diagnostic error codes...........39
Beepsymptoms.............57
No-beepsymptoms............59
POST error codes ............60
Miscellaneous error messages ........75
Undetermined problems ..........77
Chapter 8. Parts listing ........81
Chapter 9. Additional Service
Information .............83
Security features.............83
Passwords..............83
Vital product data ...........84
Management Information Format (MIF) ....84
Alert on LAN ............85
BIOSlevels..............85
Flash (BIOS/VPD) update procedure ......85
Flash recovery boot block jumper .......86
Power management ...........87
Automatic configuration and power interface
(ACPI) BIOS .............87
Advanced Power Management .......87
Automatic Hardware Power Management
features...............87
Setting Automatic Hardware Power Management
features...............87
AutomaticPower-Onfeatures.......88
Chapter 10. Related service information 89
Safety information ............89
General safety ............89
Electrical safety ............90
Safety inspection guide .........91
Handling electrostatic discharge-sensitive devices 92
Grounding requirements .........93
Safety notices (multi-lingual translations) . . . 120
Send us your comments! .........122
Problem determination tips.........123
Notices ...............123
Trademarks..............124
© Copyright IBM Corp. 2001 iii

iv Hardware Maintenance Manual

Chapter 1. About this manual
This manual contains service and reference information for IBM
®
computer Type
6290.
This manual is divided into product service sections and a related service section,
as follows:
vThe product service sections include procedures for isolating problems to a FRU,
a Symptom-to-FRU Index, additional service information and an illustrated parts
catalog.
vThe related service section includes safety notices and safety information, and
problem determination tips.
Note:
This manual is intended for trained servicers who are familiar with IBM Personal
Computer products. Use this manual along with advanced diagnostic tests to troubleshoot
problems effectively.
Before servicing an IBM product, be sure to review the “Safety information”on page 89.
Important Safety Information
Be sure to read all caution and danger statements in this book before performing
any of the instructions.
Prenez connaissance de toutes les consignes de type Attention et Danger avant de
procéder aux opérations décrites par les instructions.
Lesen Sie alle Sicherheitshinweise, bevor Sie eine Anweisung ausführen.
Accertarsi di leggere tutti gli avvisi di attenzione e di pericolo prima di effettuare
qualsiasi operazione.
© Copyright IBM Corp. 2001 1

Leia todas as instruções de cuidado e perigo antes de executar qualquer operação.
Lea atentamente todas las declaraciones de precaución y peligro ante de llevar a
cabo cualquier operación.
2Hardware Maintenance Manual

Chapter 2. General Checkout
This general checkout procedure is for Type 6290 computers.
Attention:
The drives in the computer you are servicing might have been rearranged or the drive
startup sequence changed. Be extremely careful during write operations such as copying,
saving or formatting. Data or programs can be overwritten if you select an incorrect drive.
Diagnostic error messages appear when a test program finds a problem with a
hardware option. For the test programs to properly determine if a test Passed,Failed
or Aborted, the test programs check the error-return code at test completion. See
“Diagnostics”on page 12.
General error messages appear if a problem or conflict is found by an application
program, the operating system, or both. For an explanation of these messages, refer
to the information supplied with that software package.
Notes:
vType 6290 computers default to come up quiet (no beep and no memory count and
checkpoint code display) when no errors are detected by POST.
vTo enable beep and memory count and checkpoint code display when a successful POST
occurs, do the following:
1. Select Start Options in the Configuration/Setup Utility program (see “IBM Setup
Utility program”on page 9).
2. Set Power-On Self-Test to Enhanced.
vBefore replacing any FRUs, ensure that the latest level of BIOS is installed on the system.
A down-level BIOS might cause false errors and unnecessary replacement of the system
board. For more information on how to determine and obtain the latest level BIOS, see
“BIOS levels”on page 85.
vIf multiple error codes are displayed, diagnose the first error code displayed.
vIf the computer hangs with a POST error, go to ″Symptom-to-FRU Index″on page 37.
vIf the computer hangs and no error is displayed, go to “Undetermined problems”on
page 77.
vIf an installed device is not recognized by the diagnostics program, that device might be
defective.
001
1. Power-off the computer and all external devices.
2. Check all cables and power cords.
3. Make sure the system board is seated properly.
4. Set all display controls to the middle position.
5. Power-on all external devices.
6. Power-on the computer.
7. Check for the following response:
vReadable instructions or the Main Menu.
DID YOU RECEIVE THE CORRECT RESPONSE?
© Copyright IBM Corp. 2001 3

If NO, continue to 002.
If YES, proceed to 003.
002
If the Power Management feature is enabled, do the following:
1. Start the Configuration/Setup Utility program (see “IBM Setup Utility
program”on page 9)
2. Select Power Management from the Configuration/Setup Utility program
menu.
3. Select APM.
4. Be sure APM BIOS Mode is set to Disabled. If it is not, press Left Arrow (})or
Right Arrow (Æ) to change the setting.
5. Select Automatic Hardware Power Management.
6. Set Automatic Hardware Power Management to Disabled.
7. If the problem persists, continue to 003.
003
Run the Diagnostic programs. If necessary, refer to “Diagnostics”on page 12.
vIf you receive an error, replace the part that the diagnostic program calls out or
go to ″Symptom-to-FRU Index″on page 37.
vIf the test stops and you cannot continue, replace the last device tested.
4Hardware Maintenance Manual

Chapter 3. General information
This IBM
®
computer incorporates many of the latest advances in computer
technology and can be upgraded as your needs change.
Adding hardware options to your computer is an easy way to increase its
capabilities. Instructions for installing external and internal options are included in
this publication. When adding an option, use these instructions along with the
instructions that come with the option.
Go to Access IBM for general information about the use, operation, and
maintenance of your computer. Access IBM also contains information to help solve
problems and get repair service or other technical assistance.
Features
This section provides an overview of the computer features and preinstalled
software.
Microprocessor
Intel
®
Pentium
™
4 processor with either 256 KB or 512 KB of internal L2 cache
memory (varies by model)
Memory
vSupport for two dual inline memory modules (DIMMs)
v512 KB flash memory for system programs
Internal drives
v3.5-inch, 1.44 MB Slimline diskette drive
vHard disk drive
vEIDE CD-ROM or CD-RW Slimline drive
Video subsystem
vSupport for aVideo Graphics Array (VGA) monitor.
vSupport For a digital monitor on the Digital Video Interface (DVI)
Audio subsystem
AC’97 with ADI981A Audio Codec
Line-in and Line-out connectors on the rear panel and microphone and headphone
connectors on the front panel
Connectivity
10/100 Mbps integrated Intel Ethernet controller that supports the Wake on LAN
®
feature
System management features
vRemote Program Load (RPL) and Dynamic Host Configuration Protocol (DHCP)
vWake on LAN
© Copyright IBM Corp. 2001 5

vWake on Ring (in the IBM Setup Utility program, this feature is called Serial Port
Ring Detect for an external modem and Modem Ring Detect for an internal PCI
modem)
vRemote Administration
vAutomatic power-on startup
vSystem Management (SM) BIOS and SM software
vAbility to store POST hardware test results
Input/output features
v25-pin, Extended Capabilities Port (ECP)/Extended Parallel Port (EPP)
vOne 9-pin serial connector
vSix 4-pin, USB connectors
vPS/2
®
mouse connector
vPS/2 keyboard connector
vEthernet connector
vVGA Monitor connector
vDVI monitor connector
vTwo audio connectors (line in, line out) at rear
vTwo audio connectors (microphone, headphone) at the front
Expansion
vTwo 32-bit peripheral component interconnect (PCI) adapter slots
vTwo DIMM sockets
Power
v150 W power supply with manual voltage selection switch
vAutomatic 50/60 Hz input frequency switching
vAdvanced Power Management support
vAdvanced Configuration and Power Interface (ACPI) support
Security features
vPower on and administrator passwords
vSupport for the addition of a cable lock
vStartup sequence control
vStartup without diskette drive, keyboard, or mouse
vUnattended start mode
vDiskette and hard disk I/O control
vSerial and parallel port I/O control
vSecurity profile by device
IBM preinstalled software
Your computer comes with preinstalled software. An operating system, device
drivers to support built-in features, and other support programs are included.
Operating systems (preinstalled) (varies by model)
vMicrosoft
®
Windows
®
XP Home
vMicrosoft Windows XP Professional
vMicrosoft Windows 2000
6Hardware Maintenance Manual

Specifications
This section lists the specifications for your computer.
Dimensions
Width: 315 mm
Height: 92 mm
Depth: 260 mm
Weight
Minimum configuration as shipped: 5.9 kg
Environment
Air temperature:
System on: 10°to 35°C (Altitude 0 to 2134 m)
System off: 10°to 40°C (Altitude 0 m to 2134 m)
Humidity:
System on: 8% to 80%
System off: 8% to 80%
Electrical input
Input voltage:
Low range:
Minimum: 90 V ac
Maximum: 137 V ac
Input frequency range: 57–63 Hz
Voltage switch setting: 115 V ac
High range:
Minimum: 180 V ac
Maximum: 265 V ac
Input frequency range: 47–53 Hz
Voltage switch setting: 230 V ac
Input kilovolt-amperes (kVA) (approximate) 0.25 kVA
Heat output (approximate) in British thermal units (Btu)
per hour:
Minimum configuration: 164Btu/hr (48 watts)
Maximum configuration: 512 Btu/hr (150 watts)
Airflow
Approximately 0.56 cubic meters per minute
Acoustical noise-emission values
Note: In this computer, fan speed is controlled by
temperature, configuration, and software. Actual
noise-emission values might be different from the stated
values depending on the speed of the fan.
Average sound-pressure levels:
At operator position:
Idle: 33 dBA
Operating: 35 dBA
At bystander position - 1 meter:
Idle: 30 dBA
Operating: 32 dBA
Declared (upper limit) sound-power levels:
Idle: 4. bels
Operating: 4.5 bels
Note: These levels were measured in controlled
acoustical environments according to the procedures
specified by the American National Standards
Institute (ANSI) S12.10 and ISO 7779 and are reported
in accordance with ISO 9296. Actual sound-pressure
levels in a given location might exceed the average
values stated because of room reflections and other
nearby noise sources. The declared sound-power
levels indicate an upper limit, below which a large
number of computers will operate.
Chapter 3. General information 7

Available options
The following are some available options:
vExternal options
–Parallel port devices, such as printers and external drives
–Serial port devices, such as external modems and digital cameras
–Audio devices, such as external speakers for the sound system
–USB devices, such as printers, joysticks, and scanners
–Security device, such as a cable lock
–Monitors
vInternal options
–System memory, called dual inline memory modules (DIMMs)
–Peripheral component interconnect (PCI) adapters
–Slimline CD-ROM or CD-RW drive, hard disk drive, Slimline diskette drive,
and other removable media drives
For the latest information about available options, see the following World Wide
Web pages:
vhttp://www.ibm.com/pc/us/options/
vhttp://www.ibm.com/pc/support/
You can also obtain information by calling the following telephone numbers:
vWithin the United States, call 1-800-IBM-2YOU (1-800-426-2968), your IBM
reseller, or IBM marketing representative.
vWithin Canada, call 1-800-565-3344 or 1-800-IBM-4YOU.
vOutside the United States and Canada, contact your IBM reseller or IBM
marketing representative.
8Hardware Maintenance Manual

Chapter 4. Diagnostics
The following tools are available to help identify and resolve hardware-related
problems.
vSetup Utility program
vPower-On Self-Test (POST)
–POST Beep Codes
–Error Code Format
vDiagnostics program
vRecovery utility
–Factory Contents
–Partial recovery
vRepair utility
IBM Setup Utility program
The IBM Setup Utility program is stored in the electrically erasable programmable
read-only memory (EEPROM) of your computer. The IBM Setup Utility program is
used to view and change the configuration settings of your computer, regardless of
which operating system you are using. However, the operating-system settings
might override any similar settings in the IBM Setup Utility program.
To start the IBM Setup Utility program, do the following:
1. If the computer is already on when you start this procedure, shut down the
operating system and turn off the computer.
2. Turn on the computer and look for the following prompt on the logo screen:
(To interrupt normal startup, press Enter)
Press Enter when you see the prompt. The Startup Interrupt Menu is displayed.
3. Press F1 to start the IBM Setup Utility.
Note: If a user password is set, you must type the password to continue. If an
administrator password has been set, you cannot make any changes to
configuration using the IBM Setup Utility program until you type your
administrator password. See “Passwords”on page 83 for more
information.
The IBM Setup Utility might start automatically when POST detects that hardware
has been removed or new hardware has been installed in your computer. A sample
© Copyright IBM Corp. 2001 9

of the first IBM Setup Utility screen is shown here.
[13:34:25]
[02/22/2002]
6290I01
26KT09AUS
26009A
IBM
1234567
02/22/02
The IBM Setup Utility program menu lists items that identify system configuration
topics.
When working with the IBM Setup Utility program menu, you must use the
keyboard. The keys used to perform various tasks are displayed at the bottom of
each screen.
When you finish viewing or changing settings, press Esc to return to the IBM
Setup Utility program menu (you might have to press Esc several times). If you
want to save the new settings, select Save Settings before you exit. Otherwise,
your changes will not be saved.
10 Hardware Maintenance Manual

Product Recovery Program menu
Type 6290 machines have recovery and diagnostics programs on a separate hard
drive partition. The Enhanced Diagnostics diskette is not shipped with the
machine. To download the Diagnostics program, see “Diagnostics program
download”on page 12.
At startup, the machine displays the following prompt:
To start the Product Recovery Program, press F11
Attention: Make sure all data is backed up to avoid loss when the Product
Recovery program is used.
After depressing F11, you are given the following options.
vFactory Contents
This utility reformats the hard drive and restores all original files.
vSystem utilities
1. Repair (Windows NT 4.0 and 2000 Only)
This runs the Windows NT 4.0 emergency repair utility.
2. Run Diagnostics
Runs the IBM Enhanced Diagnostic Program.
3. Create a Diagnostics Diskette
Creates a bootable diagnostic diskette.
4. System Information
Displays information about your computer configuration and allows the user
to gather system information that would be needed during a Help Center
call.
5. Create Recovery/Repair Diskette (Disk to Disk Solution Only)
Creates a startable diskette to restore access to the IBM Product Recovery
program on the hard disk.
6. Recovery CD
In the event of a Hard Disk Drive failure, a Recovery CD can be used to
restore the Hard Disk Drive to the original factory preset. Be sure to use the
Recovery CD FRU list to obtain the proper recovery CD for the computer
model you are servicing.
Chapter 4. Diagnostics 11

Diagnostics
The Diagnostics program uses a full range of diagnostic utilities to determine the
operating condition of the computer’s hardware components.
For a complete list of error codes and messages, see ″Symptom-to-FRU Index″on
page 37.
Diagnostics program download
To download the Diagnostics program, do the following:
vGo to http://www.ibm.com/.
vSelect Support.
vSelect Personal computing from the ″Get product support for″pull-down menu.
vSearch for the machine type in the ″Quick Path″box on the left.
vSelect Downloadable files from the options on the left.
vSelect Diagnostics from the pull down menu.
Navigating through the diagnostics programs
Use the cursor movement keys to navigate within the menus.
vThe Enter key is used to select a menu item.
vThe Esc key is used to back up to the previous menu.
vFor online help select F1.
Running diagnostics tests
There are four ways to run the diagnostic tests.
1. Using the cursor movement keys, highlight Run Normal Test or Run Quick
Test from the Diagnostics menu and then press Enter.
This will automatically run a pre-defined group of tests from each test category.
Run Normal Test runs a more extensive set of tests than does Run Quick Test
and takes longer to execute.
2. Press F5 to automatically run all selected tests in all categories. See ″Test
Selection″.
3. From within a test category, press Ctrl-Enter to automatically run only the
selected tests in that category. See ″Test Selection″.
4. Using the cursor movement keys, highlight a single test within a test category,
then press Enter. This will run only that test.
Press Esc at any time to stop the testing process.
Test results, (N/A, PASSED, FAILED, ABORTED), are displayed in the field beside
the test description and in the test log. See “Viewing the test log”on page 16.
Test selection
To select one or more tests, use the following procedure.
1. Open the corresponding test category.
2. Using the cursor movement keys, highlight the desired test.
3. Press the space bar.
A selected test is marked by >>. Pressing the space bar again de-selects a test
and removes the chevron.
12 Hardware Maintenance Manual

4. Repeat steps 2 and 3 above to select all desired tests.
Test results
Diagnostics test results will produce the following error code format:
Function
Code
Failure Type DeviceID Date ChkDigits Text
vFunction Code:
Represents the feature or function within the PC.
vFailure Type:
Represents the type of error encountered.
vDeviceID:
Contains the component’s unit-ID which corresponds to either a fixed disk
drive, removable media drive, serial or parallel port, processor, specific RIMM,
or a device on the PCI bus.
vDate:
Contains the date on which the diagnostic test was run. The date is retrieved
from CMOS and displayed using the YYYYMMDD format.
vChkDigits:
Contains a 2-digit check-digit value to ensure the following:
–Diagnostics were run on the specified date.
–Diagnostics were run on the specified IBM computer.
–The diagnostic error code is recorded correctly.
vText:
Description of the error.
Note: See “Diagnostic error codes”on page 39 for error code listings.
Fixed disk advanced test (FDAT)
PC-Doctor’s (PCDR) Fixed-Disk Advanced Test module (FDAT) is a full-featured
highly configurable fixed-disk test suite. The configurable capabilities of FDAT
allow users to enable or disable specific tests, enable or disable testing features,
control the test log detail, alter testing parameters, etc. FDAT will test for and
report most commonly found errors on a fixed-disk drive and is able to test up to
128 SCSI and 4 IDE drives (up to 132 total drives). Drive information is gathered
through FDAT’s enumeration of available devices and user specific configuration
parameters located in the FDAT.INI. FDAT uses information supplied by these
features to indicate specifically what devices are available for test, what tests are
available for the device, device properties, etc. Modify the FDAT.INI file in PC
Doctor for DOS to change testing parameters
FDAT consists of the following subtests and features.
Fixed-Disk Tests:
vSeek Tests: - checks the physical operation of the drive head.
–Linear Seek
–Random Seek
–Min-Max Seek
–Butterfly Seek
Chapter 4. Diagnostics 13

vVerify Tests: - checks the integrity of the data present on the media.
–Linear Verify
–Random Verify
vSurface Scan Tests: - checks the drive media for defects.
–Surface Scan (Linear)
–Surface Scan (Aggressive) - this is disabled for normal customer use.
–Surface Scan (Random)
vSMART: - checks the SMART functionality for drives that support SMART.
–Start SMART Self-Test
–Get SMART test results
Other Test Features:
vWrite-Splice Repair - detects and corrects Error Correction Code errors during
Verify tests.
vAuto Spin Down - a gradual spin down of the drive platters to avoid damaging
the media.
vManufacturer Log - an in-depth manufacturer supported log of errors on the
drive.
Multitasking:
To allow simultaneous testing of multiple hard drives whenever possible, the
FDAT module is written as a set of multitasking functions. Each drive under test
can run the same test or run a different test at the same time. Each subtest is
written to handle a single test pass and all test variables are kept track of in a
structure unique for each drive . However, when testing IDE drives, FDAT will not
perform simultaneous testing of IDE drives that are attached to the same IDE
cable. For example, if FDAT is testing four IDE drives on a PC, it will perform
simultaneous testing on drives 1 and 3 first (master drives), then perform tests on
2 and 4 (slave drives). FDAT will also perform simultaneous testing on a master
and slave that are on separate IDE cables, but will not perform simultaneous tests
on a master and slave on the same IDE cable. This generally increases the amount
of time needed to test multiple IDE drives. Another limitation of FDAT’S
multitasking capability is the use of Ultra DMA (UDMA). Only one drive at a time
can access the UDMA channel and the UDMA channel buffer must be kept high in
order to maintain a speed advantage over other data transfer modes. In order to
use the UDMA channel during testing, users must disable the multitasking feature.
Destructive vs non-destructive testing:
Most of the tests found in FDAT are non-destructive. This means that PCDR will
preserve any data that is present on the tested media prior to beginning any
destructive operations (i.e. write operations). However, users can run certain tests
in destructive mode (i.e. surface scan tests). Destructive tests will speed up testing
because FDAT does not preserve the data on the media prior to the test beginning.
Unlike non-destructive tests, any data present on the media prior to the test
beginning is lost. FDAT allows for enabling or disabling destructive tests, as well
as specifying a range of destructive and non-destructive sectors on the tested drive.
This is done through the configuration of the FDAT.INI .If destructive and
non-destructive ranges somehow overlap, then the overlapped area is considered
non-destructive. For example, if users specify both destructive and non-destructive
ranges as the same, then the entire drive is tested as non-destructive.
14 Hardware Maintenance Manual