IBM NetVista Owner's manual

IBM
Hardware Maintenance Manual
Types 2289, 6824


IBM
Hardware Maintenance Manual
Types 2289, 6824


Note: Before using this information and the product it supports, be sure to read the
general information under “Notices” on page 133.
Second Edition (August 2002)
INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION ″AS IS″WITHOUT
ANY WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE
LIMITED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some
jurisdictions do not allow disclaimers or express or implied warranties in certain transactions; therefore, this
statement may not apply to you.
This publication could include technical inaccuracies or typographical errors. Changes are periodically made to the
information herein; these changes will be incorporated in new editions of the publication. IBM may make
improvements or changes in the products or the programs described in this publication at any time.
Requests for technical information about IBM products should be made to your IBM Authorized Dealer or your
IBM Marketing Representative.
© Copyright International Business Machines Corporation 2001. All rights reserved.
US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract
with IBM Corp.

Contents
Chapter 1. About this manual .....1
Important Safety Information .........1
Chapter 2. General Checkout......3
Chapter 3. General information.....5
Features................5
Specifications ..............8
Availableoptions.............9
Chapter 4. Diagnostics ........11
Setup Utility program ...........12
Product Recovery Program menu .......13
Diagnostics ..............14
Diagnostics program download.......14
Navigating through the diagnostics programs . . 14
Running diagnostics tests.........14
Test selection .............14
Testresults .............15
Fixed disk advanced test (FDAT) ......15
Quickandfullerase-harddrive......17
Viewing the test log ..........18
Chapter 5. Installing Options .....19
Installing external options .........19
Locating the connectors on the front of the
computer..............20
Locating the connectors on the rear of the
computer..............21
Obtainingdevicedrivers.........22
Installing internal options .........22
Removing the cover ..........23
Locating components ..........24
Identifying parts on the system board ....24
Installing memory ...........25
Installing adapters ...........27
Installing internal drives .........28
Changing the battery ..........32
Physical security............33
Replacing the cover and connecting the cables. . 34
Chapter 6. FRU Removals ......37
Replacing a microprocessor .........37
Removals ...............37
Frontbezel .............37
Harddiskdrive............38
Power supply ............39
System board.............40
Chapter 7. Symptom-to-FRU Index . . . 41
Hard disk drive boot error .........41
Power Supply Errors ...........41
Diagnostic error codes...........43
Beepsymptoms.............61
No-beepsymptoms............63
POST error codes ............64
Miscellaneous error messages ........79
Undetermined problems ..........81
Chapter 8. Parts listing........83
Chapter 9. Additional Service
Information.............93
Security features.............93
Passwords..............93
Vital product data ...........94
Alert on LAN ............94
BIOSlevels..............94
Flash (BIOS/VPD) update procedure ......95
Flash recovery boot block jumper .......95
Power management ...........97
Automatic configuration and power interface
(ACPI) BIOS .............97
Advanced Power Management .......97
Automatic Hardware Power Management
features...............97
Setting Automatic Hardware Power Management
features...............97
AutomaticPower-Onfeatures.......98
Chapter 10. Related service information 99
Safety information ............99
General safety ............99
Electrical safety............100
Safety inspection guide .........101
Handling electrostatic discharge-sensitive
devices ..............102
Grounding requirements ........103
Safety notices (multi-lingual translations) . . . 103
Send us your comments! .........132
Problem determination tips.........133
Notices ...............133
Trademarks..............134
© Copyright IBM Corp. 2001 iii

iv Hardware Maintenance Manual

Chapter 1. About this manual
This manual contains service and reference information for IBM
®
computer Type
2289 and 6824.
This manual is divided into product service sections and a related service section,
as follows:
vThe product service sections include procedures for isolating problems to a FRU,
a Symptom-to-FRU Index, additional service information and an illustrated parts
catalog.
vThe related service section includes safety notices and safety information, and
problem determination tips.
Note:
This manual is intended for trained servicers who are familiar with IBM Personal
Computer products. Use this manual along with advanced diagnostic tests to troubleshoot
problems effectively.
Before servicing an IBM product, be sure to review the “Safety information” on page 99.
Important Safety Information
Be sure to read all caution and danger statements in this book before performing
any of the instructions.
Prenez connaissance de toutes les consignes de type Attention et Danger avant de
procéder aux opérations décrites par les instructions.
Lesen Sie alle Sicherheitshinweise, bevor Sie eine Anweisung ausführen.
Accertarsi di leggere tutti gli avvisi di attenzione e di pericolo prima di effettuare
qualsiasi operazione.
© Copyright IBM Corp. 2001 1

Leia todas as instruções de cuidado e perigo antes de executar qualquer operação.
Lea atentamente todas las declaraciones de precaución y peligro ante de llevar a
cabo cualquier operación.
2Hardware Maintenance Manual

Chapter 2. General Checkout
This general checkout procedure is for Types 2289 and 6824 computers.
Attention:
The drives in the computer you are servicing might have been rearranged or the drive
startup sequence changed. Be extremely careful during write operations such as copying,
saving or formatting. Data or programs can be overwritten if you select an incorrect drive.
Diagnostic error messages appear when a test program finds a problem with a
hardware option. For the test programs to properly determine if a test Passed,Failed
or Aborted, the test programs check the error-return code at test completion. See
“Diagnostics” on page 14.
General error messages appear if a problem or conflict is found by an application
program, the operating system, or both. For an explanation of these messages, refer
to the information supplied with that software package.
Notes:
vType 2289 and 6824 computers default to come up quiet (no beep and no memory count
and checkpoint code display) when no errors are detected by POST.
vTo enable beep and memory count and checkpoint code display when a successful POST
occurs, do the following:
1. Select Startup in the Configuration/Setup Utility program (see “Setup Utility
program” on page 12).
2. Set Power-On Self-Test to Enhanced.
vBefore replacing any FRUs, ensure that the latest level of BIOS is installed on the system.
A down-level BIOS might cause false errors and unnecessary replacement of the system
board. For more information on how to determine and obtain the latest level BIOS, see
“BIOS levels” on page 94.
vIf multiple error codes are displayed, diagnose the first error code displayed.
vIf the computer hangs with a POST error, go to ″Symptom-to-FRU Index″on page 41.
vIf the computer hangs and no error is displayed, go to “Undetermined problems” on
page 81.
vIf an installed device is not recognized by the diagnostics program, that device might be
defective.
001
1. Power-off the computer and all external devices.
2. Check all cables and power cords.
3. Make sure the system board is seated properly.
4. Set all display controls to the middle position.
5. Power-on all external devices.
6. Power-on the computer.
7. Check for the following response:
vReadable instructions or the Main Menu.
DID YOU RECEIVE THE CORRECT RESPONSE?
© Copyright IBM Corp. 2001 3

If NO, continue to 002.
If YES, proceed to 003.
002
If the Power Management feature is enabled, do the following:
1. Start the Configuration/Setup Utility program (see “Setup Utility program” on
page 12)
2. Select Power from the Configuration/Setup Utility program menu.
3. Be sure APM BIOS Mode is set to Disabled. If it is not, press Space Bar to
change the setting.
4. Select Automatic Power On.
5. Set Automatic Power On to Disabled.
6. If the problem persists, continue to 003.
003
Run the Diagnostic programs. If necessary, refer to “Diagnostics” on page 14.
vIf you receive an error, replace the part that the diagnostic program calls out or
go to ″Symptom-to-FRU Index″on page 41.
vIf the test stops and you cannot continue, replace the last device tested.
4Hardware Maintenance Manual

Chapter 3. General information
This IBM
®
computer incorporates many of the latest advances in computer
technology and can be upgraded as your needs change.
Adding hardware options to your computer is an easy way to increase its
capabilities. Instructions for installing external and internal options are included in
this publication. When adding an option, use these instructions along with the
instructions that come with the option.
Go to Access IBM for general information about the use, operation, and
maintenance of your computer. Access IBM also contains information to help solve
problems and get repair service or other technical assistance.
Features
This section provides an overview of the computer features and preinstalled
software.
Microprocessor
Intel
®
Pentium
®
4 processor with either 256 KB or 512 KB of internal L2 cache
memory and Intel NetBurst
™
micro-architecture
Memory
vSupport for two dual inline memory modules (DIMMs)
– 2.5 V, 184-pin, 266MHz double data rate synchronous dynamic random access
memory (DDR SDRAM)
– 128 MB, 256 MB, 512 MB, or 1.0 GB (when available) DIMMs in any
combination (See “Installing memory” on page 25 for additional information.)
v512 KB flash memory for system programs
Internal drives
v3.5-inch, 1.44 MB diskette drive
vInternal hard disk drive
vEIDE CD-ROM or DVD-ROM drive (some models)
Video subsystem
vDynamic video memory technology
vAccelerated graphics port (AGP) video adapter slot on the system board (some
models)
Audio subsystem
Integrated SoundMax 3 audio subsystem
Connectivity
v10/100 Mbps integrated Intel Ethernet controller that supports the Wake on
LAN
®
feature
v56K V.90 data/fax PCI modem (some models)
© Copyright IBM Corp. 2001 5

System management features
vRemote Program Load (RPL) and Dynamic Host Configuration Protocol (DHCP)
vWake on LAN
vWake on Ring (in the IBM Setup Utility program, this feature is called Serial Port
Ring Detect for an external modem and PCI Modem Ring Detect for an internal
modem)
vRemote Administration
vAutomatic power-on startup
vSystem Management (SM) BIOS and SM software
vAbility to store POST hardware test results
Input/output features
v25-pin, Extended Capabilities Port (ECP)/Extended Parallel Port (EPP)
vTwo 9-pin serial connectors
vSix 4-pin, USB connectors (supports up to USB 2.0)
vPS/2
®
mouse connector
vPS/2 keyboard connector
vEthernet connector
vMonitor connector
vThree audio connectors (line in, line out, and microphone)
Expansion
vFour drive bays
vThree 32-bit peripheral component interconnect (PCI) adapter slots
vOne accelerated graphics port (AGP) expansion slot (some models)
Power
v180 W power supply with manual voltage selection switch
vAutomatic 50/60 Hz input frequency switching
vAdvanced Power Management support
vAdvanced Configuration and Power Interface (ACPI) support
Security features
vUser and administrator passwords
vSupport for the addition of a rope clip and lockable cable
vSupport for the addition of an integrated cable lock (see Access IBM)
vSupport for a padlock on the chassis
vStartup sequence control
vStartup without diskette drive, keyboard, or mouse
vUnattended start mode
vDiskette and hard disk I/O control
vSerial and parallel port I/O control
vSecurity profile by device
IBM preinstalled software
Your computer might come with preinstalled software. If it does, an operating
system, device drivers to support built-in features, and other support programs are
included.
6Hardware Maintenance Manual

Operating systems preinstalled (varies by model type)
Note: Not all countries or regions will have these operating systems.
vMicrosoft
®
Windows
®
XP Professional
vMicrosoft Windows XP Home
vMicrosoft Windows 2000 Professional
Operating systems (tested for compatibility)
1
vMicrosoft Windows NT
®
Workstation Version 4.0
vMicrosoft Windows 98 Second Edition
1. The operating systems listed here are being tested for compatibility at the time this publication goes to press. Additional
operating systems might be identified by IBM as compatible with your computer following the publication of this booklet.
Corrections and additions to this list are subject to change. To determine if an operating system has been tested for compatibility,
check the Web site of the operating system vendor. Although not a requirement, IBM may provide available device drivers on the
Web for ″Supported″Operating systems.
Chapter 3. General information 7

Specifications
This section lists the physical specifications for your computer.
Dimensions
Height: 398 mm (15.67 in.)
Width: 180 mm (7.08 in.)
Depth: 402 mm (15.82 in.)
Weight
Minimum configuration as shipped: 9.98 kg (22 lb)
Maximum configuration: 10.9 kg (24 lb)
Environment
Air temperature:
System on: 10° to 35°C (50° to 95° F)
System off: 10° to 43°C (50° to 110° F)
Maximum altitude: 2134 m (7000 ft)
Note: The maximum altitude, 2134 m (7000 ft), is
the maximum altitude at which the specified air
temperatures apply. At higher altitudes, the
maximum air temperatures are lower than those
specified.
Humidity:
System on: 8% to 80%
System off: 8% to 80%
Electrical input
Input voltage:
Low range:
Minimum: 90 V ac
Maximum: 135 V ac
Input frequency range: 47–63 Hz
Voltage switch setting: 115 V ac
High range:
Minimum: 180 V ac
Maximum: 265 V ac
Input frequency range: 47–63 Hz
Voltage switch setting: 230 V ac
Input kilovolt-amperes (kVA) (approximate):
Minimum configuration as shipped: 0.08 kVA
Maximum configuration: 0.22 kVA
Note: Power consumption and heat output vary
depending on the number and type of optional
features installed and the power-management
optional features in use.
Heat output (approximate) in British thermal units (Btu)
per hour:
Minimum configuration: 257 Btu/hr (75 watts)
Maximum configuration: 616 Btu/hr (180 watts)
Airflow
Approximately 0.48 cubic meters every minute (17
cubic feet every minute) maximum
Acoustical noise-emission values
Average sound-pressure levels:
At operator position:
Idle: 32 dBA
Operating: 39 dBA
At bystander position - 1 meter (3.3 ft):
Idle: 31 dBA
Operating: 35 dBA
Declared (upper limit) sound-power levels:
Idle: 4.5 bels
Operating: 5.0 bels
Note: These levels were measured in controlled
acoustical environments according to the procedures
specified by the American National Standards
Institute (ANSI) S12.10 and ISO 7779 and are reported
in accordance with ISO 9296. Actual sound-pressure
levels in a given location might exceed the average
values stated because of room reflections and other
nearby noise sources. The declared sound-power
levels indicate an upper limit, below which a large
number of computers will operate.
Note: The computer is classified as a Class A or Class
B digital device. See the Quick Reference for further
information about this classification.
8Hardware Maintenance Manual

Available options
The following are some available options:
vExternal options
– Parallel port devices, such as printers and external drives
– Serial port devices, such as external modems and digital cameras
– Audio devices, such as external speakers for the sound system
– USB devices, such as printers, joysticks, and scanners
– Security device, such as a rope clip
– Monitors
vInternal options
– System memory, called dual inline memory modules (DIMMs)
– Peripheral component interconnect (PCI) adapters
– Internal drives, such as:
- CD-ROM drive or DVD-ROM drive
- Hard disk
- Diskette drives and other removable media drives
For the latest information about available options, see the following World Wide
Web pages:
vhttp://www.ibm.com/pc/us/options/
vhttp://www.ibm.com/pc/support/
You can also obtain information by calling the following telephone numbers:
vWithin the United States, call 1-800-IBM-2YOU (1-800-426-2968), your IBM
reseller, or IBM marketing representative.
vWithin Canada, call 1-800-565-3344 or 1-800-IBM-4YOU.
vOutside the United States and Canada, contact your IBM reseller or IBM
marketing representative.
Chapter 3. General information 9

10 Hardware Maintenance Manual

Chapter 4. Diagnostics
The following tools are available to help identify and resolve hardware-related
problems.
vSetup Utility program
vPower-On Self-Test (POST)
– POST Beep Codes
– Error Code Format
vDiagnostics program
vRecovery utility
– Factory Content
– Partial recovery
vRepair utility
© Copyright IBM Corp. 2001 11

Setup Utility program
Attention:
A customized setup configuration (other than default settings) might exist on the computer
you are servicing. Running the Setup Utility program might alter those settings. Note the
current configuration settings and verify that the settings are in place when service is
complete.
The Setup Utility (configuration) program is stored in the permanent memory of
the computer. This program includes settings for the following:
vSystem Summary
vProduct Data
vDevices and I/O Ports
vStart Options
vDate and Time
vSystem Security
vAdvanced Setup
vPower Management
To run the Setup Utility program, use the following procedure.
1. Power-off the computer and wait for a few seconds until all in-use lights go off.
2. Power-on the computer.
3. When the Setup Utility prompt appears on the screen during start-up, press F1.
The Setup Utility menu will appear.
4. Follow the instructions on the screen.
5. When finished, select System Summary to verify that any configuration
changes have been accepted.
12 Hardware Maintenance Manual

Product Recovery Program menu
Type 2289 and 6824 machines have recovery and diagnostics programs on a
separate hard drive partition. The Enhanced Diagnostics diskette is not shipped
with the machine. To download the Diagnostics program, see “Diagnostics
program download” on page 14.
At startup, the machine displays the following prompt:
To interrupt normal startup, press Enter. This will take you to a menu with
several options. Press F11.
Attention: Make sure all data is backed up to avoid loss when the Product
Recovery program is used.
After depressing F11, you are given the following options.
vFactory Content
This utility reformats the hard drive and restores all original files.
vSystem utilities
1. Repair (Windows NT 4.0 and 2000 Only)
This runs the Windows NT 4.0 emergency repair utility.
2. Run Diagnostics
Runs the IBM Enhanced Diagnostic Program.
3. Create a Diagnostics Diskette
Creates a bootable diagnostic diskette.
4. System Information
Displays information about your computer configuration and allows the user
to gather system information that would be needed during a Help Center
call.
5. Create Recovery/Repair Diskette (Disk to Disk Solution Only)
Creates a startable diskette to restore the IBM Product Recovery program on
the hard disk.
6. Recovery CD
In the event of a Hard Disk Drive failure, a Recovery CD can be used to
restore the Hard Disk Drive to the original factory preset. Be sure to use the
Recovery CD FRU list to obtain the proper recovery CD for the computer
model you are servicing.
Chapter 4. Diagnostics 13

Diagnostics
The Diagnostics program uses a full range of diagnostic utilities to determine the
operating condition of the computer’s hardware components.
For a complete list of error codes and messages, see ″Symptom-to-FRU Index″on
page 41.
Diagnostics program download
To download the Diagnostics program, do the following:
vGo to http://www.ibm.com/.
vSelect Support.
vSelect Personal computing from the ″Get product support for″pull-down menu.
vSearch for the machine type in the ″Quick Path″box on the left.
vSelect Downloadable files from the options on the left.
vSelect Diagnostics from the pull down menu.
Navigating through the diagnostics programs
Use the cursor movement keys to navigate within the menus.
vThe Enter key is used to select a menu item.
vThe Esc key is used to back up to the previous menu.
vFor online help select F1.
Running diagnostics tests
There are four ways to run the diagnostic tests.
1. Using the cursor movement keys, highlight Run Normal Test or Run Quick
Test from the Diagnostics menu and then press Enter.
This will automatically run a pre-defined group of tests from each test category.
Run Normal Test runs a more extensive set of tests than does Run Quick Test
and takes longer to execute.
2. Press F5 to automatically run all selected tests in all categories. See ″Test
Selection″.
3. From within a test category, press Ctrl-Enter to automatically run only the
selected tests in that category. See ″Test Selection″.
4. Using the cursor movement keys, highlight a single test within a test category,
then press Enter. This will run only that test.
Press Esc at any time to stop the testing process.
Test results, (N/A, PASSED, FAILED, ABORTED), are displayed in the field beside
the test description and in the test log. See “Viewing the test log” on page 18.
Test selection
To select one or more tests, use the following procedure.
1. Open the corresponding test category.
2. Using the cursor movement keys, highlight the desired test.
3. Press the space bar.
A selected test is marked by >>. Pressing the space bar again de-selects a test
and removes the chevron.
14 Hardware Maintenance Manual