IBM ThinkPad 560Z Service manual

i
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Note
Before using this information and the product it supports, be sure to read the general information under “Safety
Information” on page xiii, Appendix B, and “Notices” on page 163.
First Edition (June 1998)
The following paragraph does not apply to the United Kingdom or any country where such provisions are
inconsistent with local law:
INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION “AS IS” WITHOUT ANY
WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE LIMITED
WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow
disclaimers of express or implied warranties in certain transactions; therefore, this statement may not apply to you.
This publication could include technical inaccuracies or typographical errors. Changes are periodically made to the
information herein; these changes will be incorporated in new editions of the publication. IBM may make
improvements or changes in the products or the programs described in this publication at any time.
Requests for technical information about IBM products should be made to your IBM Authorized Dealer or your IBM
Marketing Representative.
Copyright International Business Machines Corporation 1998. All rights reserved. Note to U.S. Government
Users – Documentation related to restricted rights – Use, duplication, or disclosure is subject to restrictions set forth in
GSA ADP Schedule Contract with IBM Corp.
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Thank You for Selecting
an IBM ThinkPad 560Z Computer
The thin and light IBM ThinkPad 560Z computer
is designed to satisfy
your mobile computing needs.
We hope you enjoy its fast processing power,
brilliant display, and flexible communication capability.
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Functional Highlights
Ultra portability
The slim computer has excellent portability to assist you anytime and
anywhere.
High-speed processor
The Intel Pentium II processor enables high-speed data
processing and provides advanced performance.
Large-capacity hard disk drive
The large customer-upgradable hard disk drive provides for your
demanding data storage needs. It can be optionally upgraded, or
you may choose to have a secondary hard disk drive.
SVGA color LCD
The 12.1-inch TFT (thin-film transistor) display provides clear and
brilliant color text and graphics.
Easy-to-use keyboard and pointing device
The full-size, full-stroke keyboard and the TrackPoint with
“Press-to-Select” function increase your effectiveness and
productivity in the office or on the road.
Lithium-ion battery pack
The long battery life and fast recharging extend the operating time of
your computer, further contributing to ultra portability.
Audio features
Your computer is equipped with internal audio record and playback
capabilities, including 3D (three-dimensional) audio. The computer
also supports DOS Sound Blaster Pro** games.
PC Card Support
Your computer provides two PC Card slots that accept a 16-bit PC
Card, CardBus Card, and Zoomed Video Card.
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Communication
The 56-Kbps modem (on a PC Card) allows for efficient data and fax
communication. Your computer's infrared technology enables
wireless point-to-point communication with other systems or devices
equipped with an infrared port.
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Contents
Functional Highlights . . . . . . . . . . . . . . . . . . . . . . . . . . iv
About This Book ............................ xi
Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . xiii
Chapter 1. Getting Familiar with Your Computer ....... 1
Identifying the Hardware Features .................. 2
System-Status Indicators . . . . . . . . . . . . . . . . . . . . . . . 6
Functions of Your Computer ..................... 8
Attaching the External Diskette Drive ............... 8
Keyboard Functions . . . . . . . . . . . . . . . . . . . . . . . . 10
ThinkPad Utility Programs .................... 17
Online User's Guide ........................ 29
Backing Up Your System ...................... 30
ThinkPad Customization CD ................... 30
Recovery CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Diskette Factory . . . . . . . . . . . . . . . . . . . . . . . . . . 30
ConfigSafe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
ThinkPad Web Site or Bulletin Board .............. 31
Replacing the Battery Pack ..................... 32
Chapter 2. Extending the Features of Your Computer ... 35
Customizing the TrackPoint ..................... 36
Increasing Memory . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Installing the DIMM ........................ 40
Removing the DIMM ....................... 43
Upgrading the Hard Disk Drive ................... 45
Attaching an External Mouse, Keypad, and Keyboard ...... 47
Attaching an External Mouse or Numeric Keypad ...... 47
Attaching an External Keyboard and Mouse .......... 49
Disabling the TrackPoint ..................... 51
Attaching an External Monitor ................... 52
Installing a PC Card ......................... 56
Removing the PC Card ...................... 59
Installing the PC Card Modem .................. 60
Using a Port Replicator ....................... 63
Enabling the CardBus Sockets (for Windows 98) ....... 65
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Chapter 3. Protecting Your Computer ............. 67
Using Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Entering a Password ....................... 69
Setting a Password ........................ 70
Changing or Removing a Password .............. 74
Using the Personalization Editor .................. 80
Entering Your Personal Data .................. 80
Deleting the Personalization Window .............. 83
Using Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Using the Security Screw ...................... 85
Chapter 4. Solving Computer Problems ............ 87
Frequently Asked Questions .................... 88
Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Using Power Management .................... 101
Using a PC Card ......................... 101
A USB Connector Consideration ................ 102
A CardWizard Consideration ................... 102
Using a Second CardBus Card ................. 102
Using an External Condenser Microphone ........... 102
Using the NetMeeting Software ................. 103
Troubleshooting Guide . . . . . . . . . . . . . . . . . . . . . . . . 104
Troubleshooting Charts . . . . . . . . . . . . . . . . . . . . . . . 105
Error Codes or Messages .................... 106
No Error Codes or Messages .................. 111
Input Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Suspend or Hibernation Problems ............... 113
LCD Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Indicator Problems . . . . . . . . . . . . . . . . . . . . . . . . 117
Battery Problems . . . . . . . . . . . . . . . . . . . . . . . . . 117
A Hard-Disk-Drive Problem ................... 118
Infrared Communication Problems ............... 118
A Universal Serial Bus (USB) Problem ............. 119
PC Card Problems ........................ 120
A Printer Problem ......................... 123
External Monitor Problems .................... 124
Port Replicator Problems ..................... 125
Other Option Problems ...................... 127
Software Problems . . . . . . . . . . . . . . . . . . . . . . . . 129
Other Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Testing Your Computer ....................... 131
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Recovering Lost or Damaged Software .............. 133
Using the Diskette Factory .................... 133
Using the ThinkPad Customization CD ............. 133
Using the Recovery CD ..................... 135
Chapter 5. Getting Service . . . . . . . . . . . . . . . . . . . . 137
Information on Your Computer ................... 139
Option List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Identification Numbers . . . . . . . . . . . . . . . . . . . . . . 139
Problem Recording Sheet .................... 140
Customer Support and Service ................... 141
Help by ThinkPad Web Site ................... 141
Help by Telephone ........................ 141
ThinkPad EasyServ . . . . . . . . . . . . . . . . . . . . . . . . 142
Getting Help around the World ................. 142
Fax Information . . . . . . . . . . . . . . . . . . . . . . . . . . 143
Electronic Support Services ................... 143
Purchasing Additional Services ................... 146
Enhanced PC Support Line ................... 146
Client Support Line ........................ 146
Network and Server Support Line ................ 147
Ordering Support Line Services ................. 148
Warranty and Repair Services .................. 149
Obtaining IBM Operating System Updates ............ 150
Getting Update Diskettes ..................... 150
Ordering Publications . . . . . . . . . . . . . . . . . . . . . . . 150
Appendix A. Features and Specifications ........... 151
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
IBM Power Cords ........................... 154
Appendix B. Handling Tips . . . . . . . . . . . . . . . . . . . . 157
Appendix C. Product Warranty and Notices ......... 161
Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
Year 2000 Readiness and Instructions ............. 163
Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
Electronic Emission Notices ................... 165
Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
Contents ix
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Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
xIBM ThinkPad 560Z User's Reference
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About This Book
This book contains information that will help you operate the IBM ThinkPad 560Z computer. Be sure to
read the ThinkPad Setup Guide and Chapter 1 of this book before using the computer.
describes the features and specifications associated with your computer,
including information on power cords.
contains the warranty statements for your computer and notices for this book.
The defines terms appearing in this book. The book concludes with an .
provides information on using passwords,
identifying yourself with the Personalization Editor, and using locks.
describes what to do when you have a computer problem.
The chapter includes a troubleshooting guide and information
on how to recover lost or damaged software.
describes various options of IBM's support and service.
provides information on installing options
and using your computer's high-technology features.
provides information you need to know when you are using your computer.
acquaints you with the basic features of your computer.
Contents xi
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Icons Used in This Book
For procedures or information unique to the operating system
installed in your computer:
WIN
98
Information for Microsoft
Windows 98 users OS/2 Information for IBM Operating System/2 (OS/2) users
WIN
95
Information for Microsoft
Windows 95 users
DOS
Information for IBM DOS
users
WIN
NT
Information for Microsoft
Windows NT users
WIN
3.1
Information for Microsoft
Windows 3.1 users
xii IBM ThinkPad 560Z User's Reference
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Safety Information Electrical Safety Notice
Note: In the U.K., by law:
The telephone line cable
must be connected after the
power cord.
The power cord must be
disconnected after the
telephone line cable.
DANGER
Electrical current from power, telephone, and
communication cable is hazardous. To avoid shock
hazard, connect and disconnect cables as shown below
when installing, moving, or opening the covers of this
product or attached devices. The 3-pin power cord
must be used with a properly grounded outlet.
Turn everything OFF.
Turn everything OFF.
First, attach all cables to devices. First, remove the power cord from
the outlet.
Attach the signal cables to
receptacles.
Remove signal cables from
receptacles.
Attach the power cord to an outlet.
Remove all cables from devices.
Turn the device ON.
To Connect To Disconnect
Contents xiii
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DANGER
Do not disassemble, incinerate, or short-circuit the
rechargeable battery pack. Do not put it in trash that is
disposed of in landfills. Dispose of it as required by
local ordinances or regulations. In the United States,
call IBM at 1-800-IBM-4333 for information on disposal.
DANGER
The lithium battery (IBM P/N 12J1695 UL-recognized
component—File No. MH12210) can be replaced only by
your dealer or an IBM service representative. It contains
lithium and can explode if not properly used, handled, or
disposed of. Do not: (1) throw or immerse into water, (2)
heat to more than 100°C (212°F), or (3) repair or
disassemble. Dispose of it as required by local
ordinances or regulations.
CAUTION:
The fluorescent lamp in the liquid crystal display (LCD) contains
mercury. Do not put it in trash that is disposed of in landfills.
Dispose of it as required by local ordinances or regulations.
The LCD is made of glass, and rough handling or dropping the
computer can cause the LCD to break. If the LCD breaks and
the internal fluid gets into your eyes or on your hands,
immediately wash the affected areas with water for at least 15
minutes; then get medical care if any symptoms are present
after washing.
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Getting Familiar with Your Computer
This chapter provides basic information about your computer.
Note
If you power off the computer, wait at least 5 seconds before
you power it on again. If you put your computer into suspend
or hibernation mode, you should also wait at least 5 seconds
before resuming normal operation.
To power off the computer without shutting it down, hold the
power switch at least 1.5 seconds.
Identifying the Hardware Features .................. 2
System-Status Indicators . . . . . . . . . . . . . . . . . . . . . . . 6
Functions of Your Computer ..................... 8
Attaching the External Diskette Drive ............... 8
Keyboard Functions . . . . . . . . . . . . . . . . . . . . . . . . 10
TrackPoint . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Fn Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Numeric Keypad . . . . . . . . . . . . . . . . . . . . . . . . 16
ThinkPad Utility Programs .................... 17
Easy-Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
ThinkPad Configuration Program .............. 25
Online User's Guide ........................ 29
Backing Up Your System ...................... 30
ThinkPad Customization CD ................... 30
Recovery CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Diskette Factory . . . . . . . . . . . . . . . . . . . . . . . . . . 30
ConfigSafe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
ThinkPad Web Site or Bulletin Board .............. 31
Replacing the Battery Pack ..................... 32
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Identifying the Hardware Features
Identifying the Hardware Features
Front View
2
3
4
10
12
13
14
11
15
16
5
6
7
8
9
1
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Identifying the Hardware Features
1The color LCD screen
displays computer output.
2The brightness control
moves up or down to
adjust the brightness of the
display.
3The built-in microphone
captures sound and voice
when it is used with an
application program
capable of handling audio.
4The keyboard is used to
enter data into the
computer. (To use the
numeric keypad on the
keyboard, see page 16.)
5The headphone jack, a
inch (3.5-mm) diameter
jack, is where you connect
a stereo headphone or
external speakers.
6 The microphone/line-in
jack, a inch (3.5-mm)
diameter jack, is where you
connect a microphone or
an external stereo audio
device.
7The infrared port allows
the computer to
communicate with other
devices that have infrared
data-transfer capability.
8The PC Card slots accept
PC Cards.
9The PC Card eject
buttons eject the PC Card
from the PC Card slot.
1The TrackPoint is a built-in
pointing device that
provides a function similar
to that of a mouse.
11 The LCD button opens the
LCD when pressed.
12 The Fn key is used with
the function keys to
activate the Fn key
functions.
13 The diskette-eject button
ejects a diskette from the
diskette drive.
14 The diskette drive in use
indicator is on when data
is read or written to a
diskette. (Refer to page 6.)
15 The external diskette
drive reads data from or
writes data to a diskette.
16 The system-status
indicators consist of the
indicators and their
associated symbols.
(Refer to page 6.)
Chapter 1. Getting Familiar with Your Computer 3
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Identifying the Hardware Features
Rear View
8 7
95
4
6
10
3
1
2
11
1 The external-diskette-
drive connector is where
you connect the cable of
the external diskette drive.
2The fan louver allows the
inside of the computer to
stay cool. Do not place
anything in front of the
louver that might block
air flow. The cooling fan
starts at power-on, and
then stops and starts
alternately depending on
the temperature inside the
computer.
3The power switch turns
the computer on and off.
4The security keyhole is
used with a mechanical
lock.
5The power jack is where
the AC Adapter cable is
connected.
6 The external-input-device
connector is used to
attach a mouse, external
keyboard, or external
numeric keypad to the
computer.
7The Universal Serial Bus
(USB) connector allows
you to connect any device
that conforms to the USB
interface. Many recent
digital device comply to this
new standard.
8The serial connector is
where you connect a 9-pin,
serial-device cable.
9The parallel connector is
where you connect a
parallel-printer signal cable.
1 The external-monitor
connector is where you
attach the external monitor.
11 The connector cover is
removable.
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Identifying the Hardware Features
Bottom View (with Battery Installed)
5
6
71
2
3
4
1The power shutdown
switch is used to turn the
computer off when an
application locks up or the
computer will not accept
any input. Use the tip of a
pen to press this switch.
2 The expansion
connectors allow you to
connect the port replicator
(available as an option).
3The memory slot accepts
a dual inline memory
module (DIMM) option.
4The memory-slot cover
covers the memory slot.
5The hard disk drive can
be upgraded with an
optional one. The security
screw shipped with your
computer can prevent the
hard disk drive from
removing easily. (Refer to
page 45.)
6The battery pack is a
built-in power source for
the computer.
7The battery-pack latch
locks or releases the
battery pack.
Chapter 1. Getting Familiar with Your Computer 5
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System-Status Indicators
System-Status Indicators
The system-status indicators on the computer show the current
status of your computer by their on or off states and colors (green
and orange). Each indicator is identified with a symbol. The
following shows the location and the meaning of each icon:
1
52 63 7 41
A
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