IBM InfoPrint 1634 User manual

InfoPrint Color 1634
MT(4931)
User’s Guide
S510-6845-00

Safety information
Connect the power supply cord to a properly grounded electrical outlet that is near the product and easily accessible.
Refer service or repairs, other than those described in the user documentation, to a professional service person.
This product is designed, tested, and approved to meet strict global safety standards with the use of specific manufacturer's components. The safety features
of some parts may not always be obvious. The manufacturer is not responsible for the use of other replacement parts.
CAUTION: Make sure that all external connections (such as Ethernet and telephone system connections) are properly installed in their marked plug-
in ports.
This product uses a laser.
CAUTION: Use of controls or adjustments or performance of procedures other than those specified herein may result in hazardous radiation exposure.
This product uses a printing process that heats the print media, and the heat may cause the media to release emissions. You must understand the section
in your operating instructions that discusses the guidelines for selecting print media to avoid the possibility of harmful emissions.
This symbol indicates the presence of a hot surface or component.
CAUTION: To reduce the risk of injury from a hot component, allow the surface to cool before touching.
CAUTION: The printer weighs 25.40 kg (56 lb); therefore, it requires at least two people to lift it safely. Use the handholds on the sides of the printer
to lift it, and make sure your fingers are not under the printer when you set it down.
CAUTION: If you are installing a 550-sheet drawer after setting up the printer, turn the printer off, and unplug the power cord before continuing.
CAUTION: If you are installing memory or option cards sometime after setting up the printer, turn the printer off, and unplug the power cord before
continuing. If you have any other devices attached to the printer, turn them off as well and unplug any cables going to the printer.
CAUTION: If installing a flash memory or firmware card after setting up the printer, turn the printer off, and unplug the power cord before continuing.
Additional CAUTION statements throughout this document:
CAUTION: The fuser or fuser area may be hot.
CAUTION: Turn the printer off, and unplug the power cord from the wall outlet before continuing.
CAUTION: To install memory, you must access the printer system board. Turn the printer off, and unplug the power cord from the wall outlet before
continuing.

Contents
Learning about the printer....................................................................................................9
Configured models.......................................................................................................................................9
Using the security lock feature...................................................................................................................10
Understanding the control panel................................................................................................................11
Menus list...................................................................................................................................................12
Installing options.................................................................................................................14
Installing a 550-sheet drawer.....................................................................................................................14
Installing internal options...........................................................................................................................15
Available options..................................................................................................................................................15
Accessing the system board to install internal options........................................................................................15
Installing a memory card......................................................................................................................................18
Installing a flash memory or firmware card..........................................................................................................21
Installing a printer hard disk.................................................................................................................................22
Installing an internal print server or port interface card........................................................................................23
Reinstalling the system board access cover........................................................................................................25
Attaching cables........................................................................................................................................26
Loading paper and specialty media..................................................................................27
Loading the standard tray..........................................................................................................................27
Loading the optional 550-sheet tray..........................................................................................................29
Loading the multipurpose feeder...............................................................................................................30
Using the multipurpose feeder...................................................................................................................32
Loading the manual feeder........................................................................................................................32
Using the manual feeder............................................................................................................................33
Using the standard exit bin........................................................................................................................33
Setting the Paper Size and Paper Type....................................................................................................35
Tray linking................................................................................................................................................36
Paper and specialty media guide.......................................................................................37
Media guidelines........................................................................................................................................37
Media characteristics...........................................................................................................................................37
Unacceptable media............................................................................................................................................37
Selecting media...................................................................................................................................................38
Selecting preprinted forms and letterhead...........................................................................................................38
Using letterhead.........................................................................................................................................38
Using transparencies.................................................................................................................................39
Using envelopes........................................................................................................................................39
Using labels...............................................................................................................................................39
Using card stock........................................................................................................................................40
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Storing media.............................................................................................................................................40
Supported paper sizes, types, and weights...............................................................................................40
Supported paper sizes.........................................................................................................................................40
Support for paper types.......................................................................................................................................42
Paper types and weights.....................................................................................................................................43
Paper capacities..................................................................................................................................................44
Printing.................................................................................................................................45
Installing printer software...........................................................................................................................45
Printing a document from Windows...........................................................................................................45
Printing a document from a Macintosh computer......................................................................................45
Printing confidential and other held jobs....................................................................................................45
Holding jobs in the printer....................................................................................................................................45
Printing confidential and other held jobs from Windows......................................................................................46
Printing confidential and other held jobs from Macintosh....................................................................................46
Printing from a USB flash memory device.................................................................................................47
Printing a menu settings page...................................................................................................................48
Printing a network setup page...................................................................................................................49
Printing a font sample list...........................................................................................................................49
Printing a directory list...............................................................................................................................49
Printing the print quality test pages............................................................................................................50
Printing a duplex job manually from a Macintosh computer......................................................................50
Printing only black text and graphics.........................................................................................................50
Configuring the printer for black-only printing......................................................................................................51
Removing the color supplies................................................................................................................................51
Configuring the printer for color printing and replacing the color supplies...........................................................54
Canceling a print job..................................................................................................................................55
Canceling a print job from the control panel........................................................................................................55
Canceling a print job from the Windows taskbar.................................................................................................55
Canceling a print job from the Windows desktop.................................................................................................55
Canceling a print job from Mac OS 9.x................................................................................................................56
Canceling a print job from Mac OS X..................................................................................................................56
Clearing jams.......................................................................................................................57
Avoiding jams............................................................................................................................................57
Identifying the paper path..........................................................................................................................57
Accessing jam areas..................................................................................................................................58
Clearing jams just beyond Tray 1..............................................................................................................59
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Clearing Tray 2 jams..................................................................................................................................60
Clearing jams behind the inner door..........................................................................................................62
Clearing jams under the fuser or fuser cover.............................................................................................63
Clearing jams between the fuser and the standard exit bin.......................................................................64
Clearing jams in the standard exit bin........................................................................................................64
Clearing jams in the duplex path...............................................................................................................65
Clearing jams in the multipurpose feeder..................................................................................................67
Clearing jams in the manual feeder...........................................................................................................67
Maintaining the printer........................................................................................................69
Storing supplies.........................................................................................................................................69
Checking the status of supplies.................................................................................................................69
Conserving supplies..................................................................................................................................69
Aligning the toner cartridges......................................................................................................................69
Cleaning the printhead lenses...................................................................................................................70
Ordering supplies and other maintenance items.......................................................................................71
Ordering toner cartridges.....................................................................................................................................71
Ordering supplies.................................................................................................................................................71
Moving the printer......................................................................................................................................71
Before moving the printer....................................................................................................................................71
Moving the printer to another location.................................................................................................................72
Administrative support.......................................................................................................73
Adjusting the brightness or contrast of the display....................................................................................73
Disabling control panel menus...................................................................................................................73
Enabling control panel menus...................................................................................................................73
Disabling Quick Start mode.......................................................................................................................74
Restoring factory default settings..............................................................................................................74
Adjusting Power Saver..............................................................................................................................75
Encrypting the printer hard disk.................................................................................................................75
Disabling printer hard disk encryption........................................................................................................75
Locking the control panel menus using the Embedded Web Server.........................................................76
Locking the entire printer...........................................................................................................................76
Modifying confidential print settings...........................................................................................................77
Supporting IPSec.......................................................................................................................................77
Supporting SNMPv3..................................................................................................................................77
Using 802.1x authentication......................................................................................................................78
Using Secure mode...................................................................................................................................78
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Troubleshooting..................................................................................................................79
Checking an unresponsive printer.............................................................................................................79
Solving printing problems..........................................................................................................................79
Multiple-language PDFs do not print...................................................................................................................79
Control panel display is blank or displays only diamonds....................................................................................79
Jobs do not print..................................................................................................................................................79
Confidential and other held jobs do not print.......................................................................................................80
Job takes longer than expected to print...............................................................................................................80
Job prints from the wrong tray or on the wrong paper.........................................................................................80
Incorrect characters print.....................................................................................................................................80
Tray linking does not work...................................................................................................................................81
Large jobs do not collate......................................................................................................................................81
Unexpected page breaks occur...........................................................................................................................81
Solving option problems............................................................................................................................81
Option does not operate correctly or quits after it is installed..............................................................................81
Drawers...............................................................................................................................................................82
Flash memory card..............................................................................................................................................82
Hard disk with adapter.........................................................................................................................................82
Infrared adapter...................................................................................................................................................82
Internal print server..............................................................................................................................................82
High capacity feeder............................................................................................................................................82
Memory card........................................................................................................................................................83
USB/parallel interface card..................................................................................................................................83
Solving paper feed problems.....................................................................................................................83
Paper frequently jams..........................................................................................................................................83
Paper jam message remains after jam is cleared................................................................................................84
Page that jammed does not reprint after you clear the jam.................................................................................84
Solving print quality problems....................................................................................................................84
Isolating print quality problems............................................................................................................................84
Repeating defects................................................................................................................................................85
Color misregistration............................................................................................................................................85
Dark lines.............................................................................................................................................................86
Light colored line, white line, or incorrectly colored line.......................................................................................86
Streaked horizontal lines.....................................................................................................................................86
Streaked vertical lines..........................................................................................................................................87
Print is too light....................................................................................................................................................87
Print irregularities.................................................................................................................................................88
Print is too dark....................................................................................................................................................88
Transparency print quality is poor........................................................................................................................88
Toner fog or background shading appears on the page......................................................................................88
Gray background.................................................................................................................................................89
Uneven print density............................................................................................................................................89
Characters have jagged or uneven edges...........................................................................................................89
Ghost images.......................................................................................................................................................89
Clipped images....................................................................................................................................................90
Incorrect margins.................................................................................................................................................90
Skewed print........................................................................................................................................................90
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Blank pages.........................................................................................................................................................90
Solid color pages.................................................................................................................................................90
Paper curl............................................................................................................................................................91
Toner specks.......................................................................................................................................................91
Toner rubs off......................................................................................................................................................91
Solving color quality problems...................................................................................................................91
Quality menu........................................................................................................................................................91
Frequently Asked Questions (FAQ) about color printing.....................................................................................94
Contacting Customer Support...................................................................................................................97
Notices.................................................................................................................................98
Power consumption.................................................................................................................................100
Index...................................................................................................................................102
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8

Learning about the printer
Configured models
Basic models
The following illustrations show the basic printer models.
1
2
3
4
5
1Standard exit bin
2Control panel
3Standard 250-sheet tray (Tray 1)
4Manual feeder
5Tray 1 handhold
6
1
2
3
4
5
1Standard exit bin
2Control panel
3Standard 250-sheet tray (Tray 1)
4Tray 1 handhold
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5Multipurpose feeder latch
6Multipurpose feeder
Fully configured model
The following illustration shows the fully configured printer model. Not all models can be fully configured by adding an
optional 550-sheet drawer.
Using the security lock feature
The printer is equipped with a security lock feature. When a lock compatible with most laptop computers is attached, the
printer is locked. Once locked, the metal plate and the system board cannot be removed. Attach a security lock to the
printer in the location shown.
10

Understanding the control panel
MENU
BACK
STOP
X
123
654
789
#0
1
2
3
4
5
6
7
8
9
MENU
BACK
STOP
X
1
2
34
5
6
7
Control panel item Description
1Display The display shows messages and pictures that communicate information about the
printer:
•Printer status messages—Indicate the current status of the printer, such as
Ready.
•Supplies messages—Provide information about supplies, such as Toner
Low.
•Show-me screens—Provide instructions for resolving common printer errors.
These screens are only available when the printer detects an error code.
2Select Pressing initiates action on a menu item.
3Navigation buttons Press or to scroll through menu lists.
Press or to scroll through values or text that rolls to another screen.
4Indicator light Indicates the printer status:
•Off—The power is off.
•Blinking green—The printer is warming up, processing data, or printing.
•Solid green—The printer is on, but idle.
•Solid red—Operator intervention is needed.
5Stop Stops all printer activity
A list of options is offered once Stopped appears on the display.
6Menu Opens the menu index
Note: These menus are only available when the printer is in the Ready state.
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Control panel item Description
7Back Returns the display to the previous screen
8USB direct port Insert a USB flash drive to send data to the printer.
9Numeric keypad Consists of the numbers 0–9, a backspace button, and a pound button
Menus list
A number of menus are available to make it easy for you to change printer settings. This diagram shows the items available
under each menu.
Note: Some menu items may not be available based on the printer model or the options installed.
Supplies Menu Paper Menu Reports Settings
Replace Supply
Cyan Cartridge
Magenta Cartridge
Yellow Cartridge
Black Cartridge
Cyan PC Unit
Magenta PC Unit
Yellow PC Unit
Black PC Unit
Fuser
Transfer Belt
Default Source
Paper Size/Type
Configure MP
Substitute Size
Paper Texture
Paper Weight
Paper Loading
Custom Types
Universal Setup
Menu Settings Page
Device Statistics
Network Setup Page
Network <x> Setup Page
Wireless <x> Setup Page
Profiles List
NetWare Setup Page
Print Fonts
Print Directory
Setup Menu
Finishing Menu
Quality Menu
Utilities Menu
PDF Menu
PostScript Menu
PCL Emul Menu
HTML Menu
Image Menu
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Security Network/Ports Help
Max Invalid PIN
Job Expiration
TCP/IP
IPv6
Wireless
Standard Network
Network <x>
Standard USB
USB <x>
NetWare
AppleTalk
LexLink
USB Direct
Color Quality
Print Quality
Printing Guide
Media Guide
Print Defects
Menu Map
Information Guide
Connection Guide
Moving Guide
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Installing options
Installing a 550-sheet drawer
CAUTION: The printer weighs 25.40 kg (56 lb); therefore, it requires at least two people to lift it safely. Use the
handholds on the sides of the printer to lift it, and make sure your fingers are not under the printer when you set it
down.
The printer supports one optional drawer which allows an additional 550 sheets of paper to be loaded.
CAUTION: If you are installing a 550-sheet drawer after setting up the printer, turn the printer off and unplug the power
cord before continuing.
1Unpack the 550-sheet drawer, and remove any packing material.
2Place the drawer in the location chosen for the printer.
3Align the printer with the 550-sheet drawer, and lower the printer into place.
4Set the printer software to recognize the 550-sheet tray.
aClick Start Settings Printers.
bDouble-click the printer icon.
cClick File Properties.
dClick the Install Options tab.
eFrom the Available Options list, select the 550-sheet tray.
fClick Add.
gClick OK.
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Installing internal options
CAUTION: If you are installing memory or option cards sometime after setting up the printer, turn the printer off and
unplug the power cord before continuing. If you have any other devices attached to the printer, turn them off as well
and unplug any cables going to the printer.
You can customize your printer connectivity and memory capacity by adding optional cards. The instructions in this section
explain how to install the available cards; you can also use them to locate a card for removal.
Available options
Note: All options may not be available. For information on which options are available, contact the place where you
purchased the printer.
Memory cards
•Printer memory
•Flash memory
•Fonts
Firmware cards
•Bar Code
•PrintCryption™
Note: Use a #2 Phillips screwdriver to remove the system board access cover.
Other internal options
The following internal options may be installed on some models:
•Printer hard disk
•RS-232 serial interface card
•Parallel 1284-B interface card
•Internal print servers
Accessing the system board to install internal options
Remove the system board cover to access the system board.
Note: This operation requires a #2 Phillips screwdriver.
CAUTION: Turn the printer off, and unplug the power cord before continuing.
15

Note: Before attempting to access the system board, see “Using the security lock feature” on page 10 and verify there is
no security lock on the system board cover.
1Notice the eight screws located on the metal plate. Turn the screws counterclockwise until they are loose. Do not
remove the screws.
2Lift the metal plate up until each screw is in the keyhole.
16

3Pull the metal plate forward to remove it.
4Use the illustration to locate the connector for the card being installed.
1
2
3
4
1Memory card connector
2Internal print server connector
3Hard disk connector
4Firmware and flash memory card connectors
17

Warning: System board electrical components are easily damaged by static
electricity. Touch something metal on the printer before touching any system board
electronic components or connectors.
Installing a memory card
The system board has one connector for an optional memory card.
CAUTION: If you are installing a memory card after setting up the printer, turn the printer off, and unplug the power
cord before continuing.
1Access the system board.
2Open both latches on the connector completely.
3Unpack the memory card.
Note: Avoid touching the connection points along the edge of the card.
4Align the notches on the memory card with the ridges on the connector.
18

1
2
1Notches
2Ridges
5Push the memory card straight into the connector until it snaps into place. Make sure each latch fits over the notch
located on either side of the memory card.
19

1
2
1Notch
2Latch
6Reinstall the system board access cover.
7Set the printer software to recognize the memory card.
aClick Start Settings Printers.
bDouble-click the printer icon.
cClick File Properties.
dClick the Install Options tab.
eIncrease the printer memory to the appropriate number.
fClick OK.
20