IBM 17 S544-5343-03 User manual

IBM Network Printer 17 IBM
User’s Guide
S544-5343-03

IBM Network Printer 17 IBM
User’s Guide
S544-5343-03

Note!
Before using this information and the product it supports, be sure to read the general information under “Notices”
on page xi.
Fourth Edition (January 1997)
This version obsoletes S544-5370-02.
The following paragraph does not apply to any other country where such provisions are inconsistent with local law.
INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION “AS IS” WITHOUT
WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED
WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow
disclaimer of express or implied warranties in certain transactions, therefore, this statement may not apply to you.
Changes are made periodically to this publication.
Requests for IBM publications should be made to your IBM representative or to the IBM branch office serving your
locality. If you request publications from the address given below, your order will be delayed, because publications are
not stocked there.
A Reader’s Comment Form is provided at the back of this publication. You may also send comments by fax to
1-800-524-1519, by e-mail to [email protected], or by regular mail to:
Department H7FE Building 003G
IBM Printing Systems Company
Information Development
PO Box 1900
Boulder CO USA 80301-9191
IBM may use or distribute whatever information you supply in any way it believes appropriate without incurring any
obligation to you.
 Copyright International Business Machines Corporation 1996, 1997. All rights reserved.
Note to U.S. Government Users — Documentation related to restricted rights — Use, duplication or disclosure is
subject to restrictions set forth in GSA ADP Schedule Contract with IBM Corp.

Contents
Statement of Limited Warranty ........................... vii
Production Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii
The IBM Warranty .................................. vii
Warranty Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viii
Extent of Warranty ................................. viii
Limitation of Warranty ................................ ix
Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi
Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi
Energy Star . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xii
Communications Statements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xii
Federal Communication Notices Commission (FCC) Statement ......... xii
European Union (EU) Electromagnetic Conformity Statement ......... xiii
German Conformity Statement ......................... xiii
Industry Canada Compliance Statement .................... xiii
The United Kingdom Telecommunications Act 1984 .............. xiii
Japanese VCCI Class 2 ITE Statement ..................... xiv
Safety Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiv
Safety Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiv
Electrical Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiv
Laser Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xv
About This Book ................................. xvii
Conventions Used . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvii
Related Publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvii
Chapter 1. About Your Printer ........................... 1
Standard Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Optional Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Printer Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Ordering Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Memory Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Using Network Printer Manager Utility ........................ 5
Obtaining Network Printer Manager Utility .................... 5
Using Network Printer Resource Utility ........................ 5
Obtaining Network Printer Resource Utility .................... 5
Obtaining Adobe Acrobat Portable Data Files .................... 6
Chapter 2. Using the Operator Panel ....................... 7
Understanding the Operator Panel Indicator Lights ................. 8
Common Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Using the Operator Panel Keys .......................... 10
Navigating Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Printing the Printer Configuration Page ..................... 13
 Copyright IBM Corp. 1996, 1997 iii

Other Operator Panel Tasks ............................ 16
Making Duplex or Simplex Printing the Printer Default ............. 16
Canceling a Print Job .............................. 16
Printing a Stored Page (PCL5e Jobs Only) ................... 16
Printing a List of PCL5e Fonts ......................... 17
Printing a List of PostScript Fonts ........................ 17
Printing a List of IPDS Resident Fonts ..................... 17
Adjusting Print Density (Printing Darker or Lighter) ............... 18
Changing the Power Savings (Sleep Mode) Interval .............. 18
Changing the Language Shown on the Display Panel ............. 19
Chapter 3. Paper Handling . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Selecting Paper and Other Printable Material ................... 22
Loading Paper and Envelopes into the Printer ................... 24
Loading Letterhead and Prepunched Paper .................. 24
Loading Paper into the 250-Sheet Main Paper Tray (Tray 1) ......... 25
Loading Paper into the 100-Sheet Auxiliary Tray ................ 29
Loading Envelopes into the 100-Sheet Auxiliary Tray ............. 32
Loading Paper into the 500-Sheet Paper Trays (Tray 2, Tray 3) ........ 36
Loading Envelopes into the Envelope Feeder ................. 40
Using the Mailbox .................................. 44
Removing Prints From a Bin .......................... 44
Enabling Mailbox Bin Passwords ........................ 47
Disabling Mailbox Bin Passwords ........................ 49
Changing Mailbox Bin Passwords ........................ 51
Using the Paper Menu ............................... 53
Selecting The Default Input Tray ........................ 53
Selecting The Default Output Bin ........................ 53
Defining the Auxiliary Tray Paper Size ..................... 54
Defining the Envelope Feeder Envelope Size ................. 54
Turning Tray Switching On or Off ........................ 55
Making Duplex or Simplex Printing the Printer Default ............. 55
Chapter 4. Clearing Paper Jams ......................... 57
20 PAPER JAM: Paper Exit Area ......................... 58
21 PAPER JAM: Paper Tray Area ......................... 60
22 PAPER JAM: Duplex Unit Area ......................... 63
23 PAPER JAM: Toner Cartridge Area ....................... 68
24 PAPER JAM: Offset Paper Output Bin ..................... 70
25 PAPER JAM: Mailbox .............................. 71
Chapter 5. Operator Panel Menus ........................ 73
Test Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Paper Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Mailbox Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Configuration (Config) Menu ............................ 81
Memory Configuration (Memconfig) Menu ..................... 83
Parallel Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
iv Network Printer 17: User’s Guide

PCL Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
PS Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Token Ring Menu .................................. 89
Ethernet Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Coax SCS Menu .................................. 93
Twinax SCS Menu ................................. 96
Coax Setup Menu ................................. 98
Twinax Setup Menu ................................ 100
Coax DSC/DSE Menu ............................... 102
IPDS Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Machine Information Menu ............................. 109
Language Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Chapter 6. Maintaining the Printer ....................... 111
Replacing Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Changing the Toner Cartridge ........................... 111
Changing the Usage Kit .............................. 117
Removing the Used Fuser Unit ......................... 117
Installing a New Fuser Unit ........................... 120
Replacing the Transfer Roller .......................... 120
Removing the Used Transfer Roller ....................... 121
Installing a New Transfer Roller ......................... 124
Cleaning the Printer ................................ 125
Chapter 7. Installing Printer Options ...................... 127
Handling Static Sensitive Devices ......................... 127
The SIMM and Hard Drive Options ......................... 128
Removing the Controller Card .......................... 129
Installing a SIMM ................................ 130
Installing a Hard Drive .............................. 132
Reinstalling the Controller Card ......................... 134
The Network Interface Card ............................ 135
Installing a Network Interface Card ....................... 136
The Duplex Unit Option ............................... 140
Installing the Duplex Unit ............................ 140
Removing the Duplex Unit ........................... 142
The 500-Sheet Paper Tray Option (Tray 2, Tray 3) ................ 144
Preparing the Printer .............................. 145
Stacking Two 500-Sheet Paper Trays ..................... 147
Placing the Printer on the Paper Tray Support Unit .............. 151
Removing the 500-Sheet Paper Tray Support Units .............. 156
Uncoupling Two 500-Sheet Paper Tray Support Units ............. 159
The 500-Sheet Offset Paper Output Bin Option .................. 161
Installing the 500-Sheet Offset Paper Output Bin ................ 161
Removing the Offset Paper Output Bin ..................... 165
The 10-Bin Mailbox Option ............................. 167
Installing the 10-Bin Mailbox .......................... 167
Removing the Mailbox .............................. 172
Contents v

The Envelope Feeder Option ............................ 174
Installing the Envelope Feeder ......................... 174
Removing the Envelope Feeder ......................... 177
Chapter 8. Configuring Printer Network Addresses .............. 179
Setting IP, Subnet Mask, and Gateway Addresses ................ 180
Setting the Locally Administered MAC Address (LAA) ............... 181
Appendix A. Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . 183
Appendix B. Printer Messages . . . . . . . . . . . . . . . . . . . . . . . . . 191
Status Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191
Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196
Appendix C. Specifications and Repackaging ................. 203
Printer Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203
Cartridge Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204
Repackaging the Printer .............................. 205
Repair Inventory Worksheet ............................ 211
Customer Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211
Inventory Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211
Appendix D. Print Quality Problems ...................... 213
Print Is Too Light .................................. 213
Toner Spots on the Print .............................. 213
Repetitive Marks on the Print ............................ 214
Random Deletions or Light Areas on the Print ................... 214
Vertical Marks on the Print ............................. 215
Vertical Bands of Deletions or Light Areas on the Print .............. 215
Entire Print is Black ................................. 216
Entire Print Is Blank ................................ 216
White Spots Within Black Image Area ....................... 217
Printed Image Rubs Off or Smears ......................... 217
The Print Is Damaged ............................... 218
The Printed Image Is Blurred ............................ 218
Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225
vi Network Printer 17: User’s Guide

Statement of Limited Warranty
The warranties provided by IBM* in this Statement of Limited Warranty apply only to
Machines you originally purchase for your use, and not for resale, from IBM or an IBM
authorized re-seller. The term “Machine” means an IBM machine, its features,
conversions, upgrades, elements, or accessories, or any combination of them.
Machines are subject to these terms only if purchased in the United States or Puerto
Rico, or Canada, and located in the country of purchase. If you have any questions,
contact IBM or your re-seller.
Machine: Network Printer 17
Warranty Period*: 12 months
* Contact your place of purchase for warranty service information.
Production Status
Each Machine is manufactured from new parts, or new and serviceable used parts
(which perform like new parts). In some cases, the Machine may not be new and may
have been previously installed. Regardless of the Machine's production status, IBM's
warranty terms apply.
The IBM Warranty
IBM warrants that each Machine 1) is free from defects in materials and workmanship
and 2) conforms to IBM's Official Published Specifications. IBM calculates the
expiration of the warranty period from the Machine's Date of Installation. The date on
your receipt is the Date of Installation, unless IBM or your re-seller informs you
otherwise.
During the warranty period, IBM or your re-seller will provide warranty service under the
type of service designated for the Machine and will manage and install engineering
changes that apply to the Machine. IBM or your re-seller will specify the type of
service.
For a feature, conversion, or upgrade, IBM or your re-seller may require that the
Machine on which it is installed be 1) the designated, serial-numbered Machine and 2)
at an engineering-change level compatible with the feature, conversion, or upgrade.
Some of these transactions (called “Net-Priced” transactions) may include additional
parts and associated replacement parts that are provided on an exchange basis. All
removed parts become the property of IBM and must be returned to IBM.
Replacement parts assume the remaining warranty of the parts they replace.
If a Machine does not function as warranted during the warranty period, IBM or your
re-seller will repair or replace it without charge. If IBM or your re-seller is unable to do
so, you may return it to your place of purchase and your money will be refunded.
 Copyright IBM Corp. 1996, 1997 vii

If you transfer a Machine to another user, warranty service is available to that user for
the remainder of the warranty period. You should give your proof of purchase and this
Statement to that user.
Warranty Service
To obtain warranty service for the Machine, you should contact your re-seller or call
IBM. In the United States or Canada, call your point of purchase or IBM customer
technical support at 1-800-358-6661 from 8:00 a.m. to 8:00 p.m, Eastern Standard
Time. You may be required to present proof of purchase.
Depending on the Machine, the service may be 1) mail-in repair at IBM's Depot location
(called Depot Mail-in Repair), 2) a “Repair” service at your location (called “On-site”), 3)
a “Repair” service at one of IBM's or a re-seller's service locations (called “Carry-in”), or
4) “Exchange” service, either On-site or Carry-in.
When a type of service involves the exchange of a Machine or part, the item IBM or
your re-seller replaces becomes its property and the replacement becomes yours. The
replacement may not be new, but will be in good working order.
It is your responsibility to:
1. Obtain authorization from the owner (for example, your lessor) to have IBM or your
re-seller service a Machine that you do not own;
2. Where applicable, before service is provided:
a. Follow the problem determination, problem analysis, and service request
procedures that IBM or your re-seller provide,
b. Secure all programs, data, and funds contained in a Machine,
c. Inform IBM or your re-seller of changes in a Machine's location, and
d. For a Machine with exchange service, remove all features, parts, options,
alterations, and attachments not under warranty service. Also, the Machine
must be free of any legal obligations or restrictions that prevent its exchange;
and
3. If the machine is not shipped in an IBM box, be responsible for loss of, or damage
to, a Machine in transit when you are responsible for the transportation charges.
4. Be responsible for any damage resulting from improper packing of a Machine sent
to IBM for “Depot Mail-in Repair” or “Exchange.”
Extent of Warranty
IBM does not warrant uninterrupted or error-free operation of a Machine.
Misuse, accident, modification, unsuitable physical or operating environment, improper
maintenance by you, or failure caused by a product for which IBM is not responsible
may void the warranties.
viii Network Printer 17: User’s Guide