IBM 4610-TM6 - SureMark Printer TM6 Two-color Thermal... User manual

SureMark Printers
User’s Guide
GA27-4151-05August 24, 2004


SureMark Printers
User’s Guide
GA27-4151-05August 24, 2004


Note
Before using this information and the product it supports, be sure to read “Safety information” on page xi and the general
information under Appendix G, “Notices,” on page 195.
Sixth Edition (April 2003)
This edition applies to models TI1, TI2, TI3, TI4, TI8, TG3, TG4, TF6 and TM6 of the IBM SureMark Printers.
Order publications through your IBM representative or the IBM branch office serving your locality. Publications are
not stocked at the address given below.
A form for reader’s comments is also provided at the back of this publication. If the form has been removed, address
your comments to:
IBM Corporation, Information Development, Department CJMA
PO Box 12195
Research Triangle Park, North Carolina, 27709 USA
When
you send information to IBM, you grant IBM a nonexclusive right to use or distribute whatever information you
supply in any way it believes appropriate without incurring any obligation to you.
© Copyright International Business Machines Corporation 1997, 2004. All rights reserved.
US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract
with IBM Corp.
August 24, 2004

Contents
Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . .ix
Who should read this manual . . . . . . . . . . . . . . . . . . . .ix
How this manual is organized . . . . . . . . . . . . . . . . . . . .ix
Related publications and diskettes . . . . . . . . . . . . . . . . . .x
Where to find more information . . . . . . . . . . . . . . . . . . .x
Tell us what you think . . . . . . . . . . . . . . . . . . . . . . .x
Safety information . . . . . . . . . . . . . . . . . . . . . . . .xi
End of life disposal . . . . . . . . . . . . . . . . . . . . . . . xviii
Summary of Changes . . . . . . . . . . . . . . . . . . . . . xix
Web-only update for corrections to GA27-4151-05 (August 2004) . . . . . . xix
Web-only update for corrections to GA27-4151-05 (August 2003) . . . . . . xix
Web-only update for Model TI8, GA27-4151-05 (April 2003) . . . . . . . . xix
Web-only update for GA27-4151-04 (March 2002) . . . . . . . . . . . . xix
Web update for GA27-4151-04 (June 2001) . . . . . . . . . . . . . . xix
GA27-4151-04 . . . . . . . . . . . . . . . . . . . . . . . . . xix
GA27-4151-03 . . . . . . . . . . . . . . . . . . . . . . . . .xx
GA27-4151-02 . . . . . . . . . . . . . . . . . . . . . . . . . xxi
Figures . . . . . . . . . . . . . . . . . . . . . . . . . . . xxiii
Tables . . . . . . . . . . . . . . . . . . . . . . . . . . . xxv
Part 1. General information . . . . . . . . . . . . . . . . . . . . . . . . . .1
Chapter 1. Introduction . . . . . . . . . . . . . . . . . . . . . .3
Printer overview . . . . . . . . . . . . . . . . . . . . . . . . .3
Description of models . . . . . . . . . . . . . . . . . . . . . . .4
Features used with the SureMark printers . . . . . . . . . . . . . .6
Comparison of the SureMark models . . . . . . . . . . . . . . . .7
Planning information . . . . . . . . . . . . . . . . . . . . . . .8
Your responsibilities . . . . . . . . . . . . . . . . . . . . . .8
Limitations . . . . . . . . . . . . . . . . . . . . . . . . . .9
Communication interfaces . . . . . . . . . . . . . . . . . . . .9
Temperature and humidity limits . . . . . . . . . . . . . . . . . .9
Physical dimensions . . . . . . . . . . . . . . . . . . . . . .9
Power requirements . . . . . . . . . . . . . . . . . . . . . .12
Hardware requirements . . . . . . . . . . . . . . . . . . . . .12
Software requirements . . . . . . . . . . . . . . . . . . . . .13
Resident code pages . . . . . . . . . . . . . . . . . . . . .14
Bar codes . . . . . . . . . . . . . . . . . . . . . . . . . .14
Chapter 2. Installation instructions . . . . . . . . . . . . . . . . .17
Unpacking the printer . . . . . . . . . . . . . . . . . . . . . .17
Installing the SureMark printers . . . . . . . . . . . . . . . . . . .18
Installing for RS-232/RS-485 communication . . . . . . . . . . . . .18
Installing SureMark for USB communication . . . . . . . . . . . . .21
Using the wall mounting feature . . . . . . . . . . . . . . . . . . .24
Installing the fillers . . . . . . . . . . . . . . . . . . . . . . .25
Installing fillers for RS-232/RS-485 printers . . . . . . . . . . . . .25
Installing fillers for USB printers . . . . . . . . . . . . . . . . . .27
RS-232 communication mode selections — all models except TI8 . . . . . .29
Baud rate selection . . . . . . . . . . . . . . . . . . . . . .29
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RS-232 communications protocol selection . . . . . . . . . . . . .29
RS-232 communication mode selections — Model TI8 . . . . . . . . . .32
Baud rate selection . . . . . . . . . . . . . . . . . . . . . .32
USB communication mode . . . . . . . . . . . . . . . . . . . .33
USB selection . . . . . . . . . . . . . . . . . . . . . . . . .33
Chapter 3. SureMark installation, service, and utility software . . . . . .35
Software adjustments (Models TI1, TI2, TI3, TI4, TI8, TG3, and TG4) . . . . .35
Using IBM Point-of-Sale device diagnostics . . . . . . . . . . . . .35
Using the reference/service diskettes (RS-485 or RS-232 printers) . . . . .36
4610 Fonts and Logos utility diskette . . . . . . . . . . . . . . . . .38
Proportional font conversion utility . . . . . . . . . . . . . . . . . .38
Firmware update . . . . . . . . . . . . . . . . . . . . . . . .38
Using a firmware update diskette . . . . . . . . . . . . . . . . .39
Using POSS for Windows to update SureMark printer firmware (RS-485 and
USB only) . . . . . . . . . . . . . . . . . . . . . . . . .39
IBM Point-of-Sale device diagnostics . . . . . . . . . . . . . . . .40
Updating SureMark firmware using temporary RS-232 attachment . . . . .40
Limitation on updating firmware . . . . . . . . . . . . . . . . . .41
Emulating the IBM Model 3 or Model 4 printers . . . . . . . . . . . . .41
Enabling emulation using utility diskettes . . . . . . . . . . . . . .41
Limitations for emulation . . . . . . . . . . . . . . . . . . . .42
Printing saved data . . . . . . . . . . . . . . . . . . . . . .42
Emulating an Epson single-station printer (single-station only) . . . . . . .43
Enabling Epson emulation . . . . . . . . . . . . . . . . . . . .43
Limitations for Epson emulation . . . . . . . . . . . . . . . . . .44
MICR data parser sample code (Models TI2, TI4, TI8, and TG4 only) . . . . .44
Resources on the Internet . . . . . . . . . . . . . . . . . . . . .44
Part 2. Models TI1, TI2, TI3, TI4, TI8, TG3, TG4 . . . . . . . . . . . . . . . . .45
Chapter 4. Operation (Models TI1, TI2, TI3, TI4, TI8, TG3, and TG4) . . . .47
Operating controls and indicators . . . . . . . . . . . . . . . . . .47
Ribbon loading . . . . . . . . . . . . . . . . . . . . . . . . .51
Paper loading . . . . . . . . . . . . . . . . . . . . . . . . .53
Clearing jams in the check flipper area . . . . . . . . . . . . . . . .55
MICR read head cleaning . . . . . . . . . . . . . . . . . . . . .57
Thermal printhead cleaning . . . . . . . . . . . . . . . . . . . .58
Document scanner cleaning (Model TI8) . . . . . . . . . . . . . . .58
Document scanner calibration (Model TI8) . . . . . . . . . . . . . . .59
Chapter 5. Testing and problem analysis (Models TI1, TI2, TI3, TI4, TI8,
TG3, and TG4) . . . . . . . . . . . . . . . . . . . . . . . .61
Testing the printer . . . . . . . . . . . . . . . . . . . . . . . .61
Offline tests . . . . . . . . . . . . . . . . . . . . . . . . . .62
Customer receipt test . . . . . . . . . . . . . . . . . . . . .62
Document insert test . . . . . . . . . . . . . . . . . . . . . .62
MICR reader and check flipper test (Models TI2, TI4, TI8, and TG4 only) 64
RS-232 hex dump . . . . . . . . . . . . . . . . . . . . . . .66
Resetting the printer - offline . . . . . . . . . . . . . . . . . . .66
Electronic journal dump . . . . . . . . . . . . . . . . . . . . .66
Problem determination . . . . . . . . . . . . . . . . . . . . . .66
Part 3. Models TF6 and TM6 . . . . . . . . . . . . . . . . . . . . . . . . .69
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Chapter 6. Operation (Models TF6 and TM6) . . . . . . . . . . . . .71
Operating controls and indicators . . . . . . . . . . . . . . . . . .71
Paper loading . . . . . . . . . . . . . . . . . . . . . . . . .71
Thermal printhead cleaning . . . . . . . . . . . . . . . . . . . .73
Chapter 7. Testing and problem analysis (Models TF6 and TM6) . . . . .75
Testing the printer . . . . . . . . . . . . . . . . . . . . . . . .75
Offline test . . . . . . . . . . . . . . . . . . . . . . . . . .76
RS-232 hex dump . . . . . . . . . . . . . . . . . . . . . . . .77
Resetting the printer - offline . . . . . . . . . . . . . . . . . . . .78
Problem determination . . . . . . . . . . . . . . . . . . . . . .78
Appendix A. Consumable supplies . . . . . . . . . . . . . . . . .79
Paper specifications . . . . . . . . . . . . . . . . . . . . . . .79
Thermal paper . . . . . . . . . . . . . . . . . . . . . . . .79
Document insert forms (Models TI1, TI2, TI3, TI4, TI8, TG3, and TG4 only) 80
Print ribbons (Models TI1, TI2, TI3, TI4, TI8, TG3, and TG4 only) . . . . . .80
MICR reader read head cleaning cards (Models TI2, TI4, TI8, and TG4 only) 81
Appendix B. Technical information . . . . . . . . . . . . . . . . .83
General description . . . . . . . . . . . . . . . . . . . . . . .83
Specifications . . . . . . . . . . . . . . . . . . . . . . . . .83
Memory units . . . . . . . . . . . . . . . . . . . . . . . . .85
Immediate commands . . . . . . . . . . . . . . . . . . . . . .85
Voltage conversion circuitry . . . . . . . . . . . . . . . . . . . .85
RS-485 serial I/O parameters . . . . . . . . . . . . . . . . . . .86
Cash drawer connector pin assignments . . . . . . . . . . . . . . .86
RS-232 connector pin assignments . . . . . . . . . . . . . . . . .86
RS-232 parameters . . . . . . . . . . . . . . . . . . . . . . .87
USB connector pin assignments . . . . . . . . . . . . . . . . . .87
Code page definitions . . . . . . . . . . . . . . . . . . . . . .88
Generic code page . . . . . . . . . . . . . . . . . . . . . .89
Code page 437 . . . . . . . . . . . . . . . . . . . . . . . .90
Code page 858 . . . . . . . . . . . . . . . . . . . . . . . .91
Code page 860 . . . . . . . . . . . . . . . . . . . . . . . .92
Code page 863 . . . . . . . . . . . . . . . . . . . . . . . .93
Code page 865 . . . . . . . . . . . . . . . . . . . . . . . .94
Character fonts . . . . . . . . . . . . . . . . . . . . . . . . .94
Thermal printing font . . . . . . . . . . . . . . . . . . . . . .94
Impact printing fonts (Models TI1, TI2, TI3, TI4, TI8, TG3, and TG4) . . . .95
Appendix C. RS-232 programming information . . . . . . . . . . . .97
RS-232 commands summary by function . . . . . . . . . . . . . . . 100
Alphabetized RS-232 commands summary . . . . . . . . . . . . . . 105
System commands . . . . . . . . . . . . . . . . . . . . . . . 109
Exercise program . . . . . . . . . . . . . . . . . . . . . . 109
Verify previous commands completed . . . . . . . . . . . . . . . 109
Status request . . . . . . . . . . . . . . . . . . . . . . . 109
Extended address command–request printer ID . . . . . . . . . . . 109
Preset or Onetime-Set commands . . . . . . . . . . . . . . . . . 111
All models . . . . . . . . . . . . . . . . . . . . . . . . . 111
Model TI8 only . . . . . . . . . . . . . . . . . . . . . . . 111
Download graphics (logo) Commands . . . . . . . . . . . . . . .112
Predefine messages . . . . . . . . . . . . . . . . . . . . .114
Download user-defined characters . . . . . . . . . . . . . . . .116
Thermal code page . . . . . . . . . . . . . . . . . . . . . .116
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Proportional font . . . . . . . . . . . . . . . . . . . . . . .117
Impact code page . . . . . . . . . . . . . . . . . . . . . .119
Flash storage write . . . . . . . . . . . . . . . . . . . . . . 120
Erase flash EPROM sector . . . . . . . . . . . . . . . . . . . 121
Send checksum of flash EPROM sector . . . . . . . . . . . . . . 121
Microcode tolerance (MCT) information - loading . . . . . . . . . . . 122
Extended Microcode tolerance (MCT) information - loading (Model TI8 only) 122
Microcode tolerance (MCT) information - request . . . . . . . . . . . 123
Extended Microcode tolerance (MCT) information - request (Model TI8 only) 126
Setup commands . . . . . . . . . . . . . . . . . . . . . . . 127
Set print mode . . . . . . . . . . . . . . . . . . . . . . . 127
Set or cancel double-wide mode . . . . . . . . . . . . . . . . . 128
Set or cancel double-high mode . . . . . . . . . . . . . . . . . 128
Set or cancel underline mode . . . . . . . . . . . . . . . . . . 129
Set or cancel overline mode . . . . . . . . . . . . . . . . . . 129
Set or cancel invert mode . . . . . . . . . . . . . . . . . . . 129
Set or cancel emphasized printing . . . . . . . . . . . . . . . . 129
Set or cancel high-quality print mode . . . . . . . . . . . . . . . 130
Set or cancel unidirectional printing . . . . . . . . . . . . . . . . 130
Set print station . . . . . . . . . . . . . . . . . . . . . . . 131
Select user-defined or resident character sets . . . . . . . . . . . . 131
Set code page . . . . . . . . . . . . . . . . . . . . . . . 131
Set inter-character spacing . . . . . . . . . . . . . . . . . . . 132
Set or cancel rotated characters . . . . . . . . . . . . . . . . . 132
Set print station parameters . . . . . . . . . . . . . . . . . . . 133
Select 1/8-inch line spacing . . . . . . . . . . . . . . . . . . . 133
Select 1/6-inch line spacing . . . . . . . . . . . . . . . . . . . 133
Select color printing . . . . . . . . . . . . . . . . . . . . . . 134
Set line spacing using minimum units . . . . . . . . . . . . . . . 134
Set sheet eject length . . . . . . . . . . . . . . . . . . . . . 135
Set horizontal tab positions . . . . . . . . . . . . . . . . . . . 135
Set left margin position . . . . . . . . . . . . . . . . . . . . 136
Set relative position . . . . . . . . . . . . . . . . . . . . . . 136
Align positions . . . . . . . . . . . . . . . . . . . . . . . . 137
Set error recovery function . . . . . . . . . . . . . . . . . . . 137
Define document wait time . . . . . . . . . . . . . . . . . . . 138
Status sent to system . . . . . . . . . . . . . . . . . . . . . 139
Select character for reprinted lines . . . . . . . . . . . . . . . . 139
Reinitialize the printer . . . . . . . . . . . . . . . . . . . . . 139
Enable or disable the feed buttons (Models TI3, TI4, TI8, TG3, and TG4
only) . . . . . . . . . . . . . . . . . . . . . . . . . . 140
Enable or disable the beeper (Models TF6 and TM6 only) . . . . . . . 141
Enable or disable upside-down printing . . . . . . . . . . . . . . 142
Select character size for scalable fonts . . . . . . . . . . . . . . 142
Fix font matrix . . . . . . . . . . . . . . . . . . . . . . . . 143
Print logo inline . . . . . . . . . . . . . . . . . . . . . . . 143
Select thermal paper . . . . . . . . . . . . . . . . . . . . . 144
Bar code commands . . . . . . . . . . . . . . . . . . . . . . 144
Print bar code . . . . . . . . . . . . . . . . . . . . . . . . 145
Select horizontal size of bar code . . . . . . . . . . . . . . . . 148
Select bar code height . . . . . . . . . . . . . . . . . . . . 148
Select printing position of human readable information (HRI) . . . . . . 148
Select font for HRI . . . . . . . . . . . . . . . . . . . . . . 149
Print PDF417 bar code . . . . . . . . . . . . . . . . . . . . 149
Select PDF417 ECC (error correction codewords) level . . . . . . . . 149
Select aspect ratio PDF417 bar code . . . . . . . . . . . . . . . 150
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Enable PDF417 truncation . . . . . . . . . . . . . . . . . . . 151
Print character commands . . . . . . . . . . . . . . . . . . . . 151
Print and line feed . . . . . . . . . . . . . . . . . . . . . . 151
Print and line feed . . . . . . . . . . . . . . . . . . . . . . 151
Print, form feed, and cut the paper (FF) . . . . . . . . . . . . . . 151
Print and feed paper n lines . . . . . . . . . . . . . . . . . . . 152
Print and feed paper using minimum units . . . . . . . . . . . . . 152
Print graphic messages . . . . . . . . . . . . . . . . . . . . . 152
Select and print a graphics (logo) command . . . . . . . . . . . . . 152
Print predefined graphics (logo) command . . . . . . . . . . . . . 154
Print predefined messages . . . . . . . . . . . . . . . . . . . 155
Miscellaneous commands . . . . . . . . . . . . . . . . . . . . 155
Tab to next tab stop . . . . . . . . . . . . . . . . . . . . . 155
Return home (select printhead location) . . . . . . . . . . . . . . 155
Paper cut/DI eject . . . . . . . . . . . . . . . . . . . . . . 156
Generate drive pulse for cash drawer . . . . . . . . . . . . . . . 156
Retrieve the flash storage . . . . . . . . . . . . . . . . . . . 156
Retrieve size of user flash storage . . . . . . . . . . . . . . . . 157
Retrieve printer usage statistics . . . . . . . . . . . . . . . . . 157
Check processing commands (Models TI2, TI4, TI8, and TG4 only) . . . . . 158
Model TI8 read commands . . . . . . . . . . . . . . . . . . . 158
MICR read . . . . . . . . . . . . . . . . . . . . . . . . . 159
Flip check . . . . . . . . . . . . . . . . . . . . . . . . . 160
Asynchronous (real-time) commands . . . . . . . . . . . . . . . . 161
Real-time requests . . . . . . . . . . . . . . . . . . . . . . 161
Data buffer management and batch printing . . . . . . . . . . . . . . 162
Reset line count . . . . . . . . . . . . . . . . . . . . . . . 162
Disable line count . . . . . . . . . . . . . . . . . . . . . . 162
Hold printing until buffer is released . . . . . . . . . . . . . . . . 162
Document handling . . . . . . . . . . . . . . . . . . . . . . . 163
Portrait mode . . . . . . . . . . . . . . . . . . . . . . . . 163
Landscape mode . . . . . . . . . . . . . . . . . . . . . . 164
Status summary . . . . . . . . . . . . . . . . . . . . . . . 165
Message from the printer . . . . . . . . . . . . . . . . . . . . 165
Status byte 1 . . . . . . . . . . . . . . . . . . . . . . . . 166
Status byte 2 . . . . . . . . . . . . . . . . . . . . . . . . 166
Status byte 3 . . . . . . . . . . . . . . . . . . . . . . . . 167
Status byte 4 . . . . . . . . . . . . . . . . . . . . . . . . 167
Status byte 5 . . . . . . . . . . . . . . . . . . . . . . . . 167
Status byte 6 . . . . . . . . . . . . . . . . . . . . . . . . 167
Status byte 7 . . . . . . . . . . . . . . . . . . . . . . . . 168
Status byte 8 . . . . . . . . . . . . . . . . . . . . . . . . 168
Document scanner commands . . . . . . . . . . . . . . . . . . . 169
Start scan . . . . . . . . . . . . . . . . . . . . . . . . . 169
Print scanned image . . . . . . . . . . . . . . . . . . . . . 170
Store scanned image . . . . . . . . . . . . . . . . . . . . . 171
Retrieve scanned image . . . . . . . . . . . . . . . . . . . . 175
Scanner calibration . . . . . . . . . . . . . . . . . . . . . . 176
Retrieve next image location . . . . . . . . . . . . . . . . . . 176
Retrieve first unread image location . . . . . . . . . . . . . . . . 176
Select compression format and scanned image threshold . . . . . . . . 177
Page mode printing commands . . . . . . . . . . . . . . . . . . 178
Select page mode . . . . . . . . . . . . . . . . . . . . . . 178
Select standard mode . . . . . . . . . . . . . . . . . . . . . 178
Select printable area . . . . . . . . . . . . . . . . . . . . . 179
Select printing direction/position . . . . . . . . . . . . . . . . . 179
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Set vertical position . . . . . . . . . . . . . . . . . . . . . . 180
Set relative vertical position . . . . . . . . . . . . . . . . . . . 180
Set left margin position (standard mode), set absolute print position (page
mode) . . . . . . . . . . . . . . . . . . . . . . . . . . 181
Set relative horizontal position . . . . . . . . . . . . . . . . . . 182
Set printing position . . . . . . . . . . . . . . . . . . . . . . 182
Print and form feed and cut the paper . . . . . . . . . . . . . . . 183
Print page in page mode . . . . . . . . . . . . . . . . . . . . 183
Clear print data in page mode . . . . . . . . . . . . . . . . . . 183
Appendix D. Uploading electronic journal data . . . . . . . . . . . 185
Enable the upload of EJ data . . . . . . . . . . . . . . . . . . . 185
Disable the upload of EJ data . . . . . . . . . . . . . . . . . . . 185
Upload the EJ data . . . . . . . . . . . . . . . . . . . . . . . 185
Request the size of the EJ space . . . . . . . . . . . . . . . . . 186
Erase the EJ data in the printer . . . . . . . . . . . . . . . . . . 186
Appendix E. Proportional fonts . . . . . . . . . . . . . . . . . . 187
Preparing the fonts . . . . . . . . . . . . . . . . . . . . . . . 187
Implementing proportional fonts . . . . . . . . . . . . . . . . . . 187
Layout using align commands . . . . . . . . . . . . . . . . . . 187
Layout using set tab position . . . . . . . . . . . . . . . . . . 188
Appendix F. Emulation support for Epson single-station printer . . . . . 191
Commands supported in emulation mode . . . . . . . . . . . . . . . 191
Commands with limited support in emulation mode . . . . . . . . . . . 193
Commands not supported in emulation mode . . . . . . . . . . . . . 194
Connectivity differences . . . . . . . . . . . . . . . . . . . . . 194
Appendix G. Notices . . . . . . . . . . . . . . . . . . . . . . 195
Electronic emission notices . . . . . . . . . . . . . . . . . . . . 195
Federal Communications Commission (FCC) Statement . . . . . . . . 195
Industry Canada Class A Emission Compliance Statement . . . . . . . 195
Avis de conformité aux normes d’Industrie Canada . . . . . . . . . . 195
European Union (EU) Mark of Conformity Statement . . . . . . . . . 196
Japanese Voluntary Control Council for Interference (VCCI) Statement 197
Korean Communications Statement . . . . . . . . . . . . . . . . 197
Chinese Class A warning statement . . . . . . . . . . . . . . . . 197
Taiwanese Class A Warning Statement . . . . . . . . . . . . . . 197
Australia / New Zealand Compliance Statement . . . . . . . . . . . 198
Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . 198
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199
August 24, 2004
viii SureMark Printers User’s Guide
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