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IBM 8639 - PC Server 325 Owner's manual

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S84H-3049-00
IBM PC Servers
PC Server 325 - Type 8639
Hardware Maintenance
Manual Supplement
November 1996
Use this supplement with
the PC Servers
Hardware Maintenance Manual
IBM
Note
Before using this information and the product it
supports, be sure to read the general information
under “Notices” on page 139.
First (November 1996)
The following paragraph does not apply to the United
Kingdom or any country where such provisions are
inconsistent with local law: INTERNATIONAL
BUSINESS MACHINES CORPORATION PROVIDES THIS
PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY
KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT
NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE. Some states do not allow disclaimer of
express or implied warranties in certain transactions,
therefore, this statement may not apply to you.
This publication could include technical inaccuracies or
typographical errors. Changes are periodically made to
the information herein; these changes will be incorporated
in new editions of the publication. IBM may make
improvements and/or changes in the product(s) and/or the
program(s) described in this publication at any time.
It is possible that this publication may contain reference to,
or information about, IBM products (machines and
programs), programming, or services that are not
announced in your country. Such references or
information must not be construed to mean that IBM
intends to announce such IBM products, programming, or
services in your country.
Requests for technical information about IBM products
should be made to your IBM reseller or IBM marketing
representative.
 Copyright International Business Machines
Corporation 1996. All rights reserved.
Note to U.S. Government users–Documentation related to
Restricted rights–Use, duplication, or disclosure is subject
to restrictions set forth in GSA ADP Schedule Contract
with IBM Corp.
ii PC Server HMM
About This Supplement
This supplement contains diagnostic information,
Symptom-to-FRU Index, service information, error codes,
error messages, and configuration information for the PC
Server 325 Type 8639.
This supplement should be used with the advanced
diagnostic tests and the information in the IBM
Personal
System/2 Hardware Maintenance Manual
(part number
83G8990, form number S52G-9971) and
IBM PC Servers
Hardware Maintenance Manual
(part number 70H0751,
form number S30H-2501 to troubleshoot problems
effectively.
Important
This manual is intended for trained servicers who are
familiar with IBM PC Server products.
Before servicing an IBM product, be sure to review
“Safety Information” on page 126.
iii
Related Publications
The following publications are available for IBM products.
For more information, contact IBM or an IBM Authorized
Dealer.
For Information About See Publication
PC Servers IBM PC Servers Hardware
Maintenance Manual
(S30H-2501)
PS/2 Computers IBM Personal System/2
Hardware Maintenance
Manual (S52G-9971)
PS/ValuePoint Computers IBM PS/ValuePoint
Hardware Maintenance
Service and Reference
(S61G-1423)
Laptop, Notebook, Portable,
and ThinkPad Computers
(L40, CL57, N45, N51,
P70/P75, ThinkPad 300,
350, 500, 510, 710T,
Expansion Unit, Dock I,
Dock II)
IBM Mobile Systems
Hardware Maintenance
Manual Volume 1
(S82G-1501)
ThinkPad Computers
(ThinkPad 340, 355, 360,
370, 700, 701, 720, 750,
755)
IBM Mobile Systems
Hardware Maintenance
Manual Volume 2
(S82G-1502)
ThinkPad Computers
(ThinkPad 365, 560, 760,
SelectaDock)
IBM Mobile Systems
Hardware Maintenance
Manual Volume 3
(S82G-1503)
Monitors (Displays)
(February 1993) IBM PS/2 Display HMM
Volume 1 (SA38-0053)
Monitors
(December 1993) IBM Color Monitor HMM
Volume 2 (S71G-4197)
IBM Monitors (P/G Series)
(July 1996) IBM Monitor HMM
Volume 3 (S52H-3679)
IBM 2248 Monitor
(February 1996) IBM Monitor HMM
Volume 4 (S52H-3739)
Disk Array technology
overview and using the IBM
RAID Configuration Program
Configuring Your Disk Array
booklet (S82G-1506)
Installation Planning for
Personal System/2
computers
Personal System/2
Installation Planning and
Beyond (G41G-2927)
Installation Planning for
Advanced Personal
System/2 Servers
Advanced PS/2 Servers
Planning and Selection
Guide (GG24-3927)
iv PC Server HMM
Contents
About This Supplement .............. iii
Related Publications . . . . . . . . . . . . . . . iv
General Checkout/Diagnostics QAPlus/PRO ... 1
General Checkout . . . . . . . . . . . . . . . . . 2
Diagnostics . . . . . . . . . . . . . . . . . . . . 3
PC Server 325 - Type 8639 ............ 13
Features . . . . . . . . . . . . . . . . . . . . . 16
Additional Service Information ........... 18
Locations . . . . . . . . . . . . . . . . . . . . . 88
Symptom-to-FRU Index . . . . . . . . . . . . . 107
Parts Listings . . . . . . . . . . . . . . . . . . 115
Parts Listing (PC Server Advanced Systems
Management Adapter) . . . . . . . . . . . . . 123
Related Service Information .......... 125
Safety Information . . . . . . . . . . . . . . . 126
Battery Notice . . . . . . . . . . . . . . . . . 131
Laser Compliance Statement .......... 132
Software/Hardware Mismatch Problems ..... 133
Undetermined Problems . . . . . . . . . . . . . 135
Problem Determination Tips ........... 136
Phone Numbers, U.S. and Canada ........ 137
Notices . . . . . . . . . . . . . . . . . . . . . 139
 Copyright IBM Corp. 1996 v
General Checkout/Diagnostics
QAPlus/PRO
General Checkout . . . . . . . . . . . . . . . . . 2
Diagnostics . . . . . . . . . . . . . . . . . . . . 3
Power-On Self-Test (POST) .......... 3
POST Beep Codes .............. 3
Test Programs . . . . . . . . . . . . . . . . . 3
Error Messages . . . . . . . . . . . . . . . . 4
Return Codes . . . . . . . . . . . . . . . . . 5
Using the Test Programs ............ 6
Program Navigation . . . . . . . . . . . . . 6
Intruder Alert . . . . . . . . . . . . . . . . 6
Using the First Letter of a Menu Choice . . 6
Using the Function Keys ......... 6
Command Line Options ......... 7
Viewing the Test Groups .......... 8
Scripting . . . . . . . . . . . . . . . . . . 8
Changing Logical Unit Numbers ....... 8
Test Group Specifications .......... 9
Starting the QAPlus/PRO Diagnostics Diskette 9
Module Testing Mode .......... 9
Running Selected Module Tests ..... 10
Running All Selected Modules ...... 10
Changing Selected Tests in Test Groups . 10
Running an Individual Test ........ 10
Stopping the Tests ............. 11
QAPlus/PRO Diagnostics Control Keys . . . 11
The following Maintenance Analysis Procedure (MAP) and
diagnostic information should be used to isolate problems
on servers that are supported by the QAPlus/PRO
Diagnostics test.
 Copyright IBM Corp. 1996 1
General Checkout
This general checkout procedure is for computers that are
supported by the QAPlus/PRO Diagnostics test.
Diagnostic error messages appear when a test program
finds a problem with a hardware option. For the test
programs to properly determine if a test
Passed
,
Failed
, or
Aborted
, the test programs check the error-return code at
test completion. (See “Return Codes” on page 5.)
General error messages appear if a problem or conflict is
found by an application program, the operating system, or
both. For an explanation of these messages, refer to the
information supplied with that software package.
Notes
1. If multiple error codes are displayed, diagnose
the first error code displayed.
2. If the computer reports a POST error, go to the
“Symptom-to-FRU Index” on page 107.
3. If the computer hangs and no error is displayed,
go to “Undetermined Problems” on page 135.
4. If a device cannot be selected from the Module
Test menu, that device might be defective.
001
– Power-off the computer and all external devices.
– Check all cables and power cords.
– Set all display controls to the middle position.
– Insert the QAPlus/PRO Diagnostics diskette into drive A.
– Power-on all external devices.
– Power-on the computer.
– Check for the following responses.
1. One beep.
2. Readable instructions or the Main Menu.
DID YOU RECEIVE THE CORRECT RESPONSES?
Yes No
002
Find the failure symptom in the “Symptom-to-FRU
Index” on page 107.
003
Run the Advanced Diagnostics Test. If necessary, refer to
“Diagnostics” on page 3.
If you receive an error, go to the“Symptom-to-FRU Index”
on page 107 .
2PC Server HMM
Diagnostics
The following tools are available to help identify and
resolve hardware-related problems:
Power-on self-test (POST)
POST Beep Codes
Test programs
Error messages
Diagnostics Diskette
Power-On Self-Test (POST)
Each time you power-on the system, it performs a series of
tests that check the operation of the system and some
options. This series of tests is called the
power-on
self-test
, or
POST
. POST does the following:
Checks some basic system-board operations
Checks the memory operation
Starts the video operation
Verifies that the diskette drives are working
Verifies that the hard disk drive is working
If the POST finishes without detecting any problems, a
single beep sounds and the first screen of the operating
system or application program appears.
If the POST detects a problem, an error message appears
on the screen. A single problem can cause several error
messages to appear. When you correct the cause of the
first error message, the other error messages probably will
not appear on the screen the next time you power-on the
system.
POST Beep Codes
The Power On Self-Test generates a beeping sound to
indicate successful completion of POST or to indicate that
the tests detect an error.
One beep and the appearance of text on the display
indicates successful completion of the POST. More than
one beep indicates that the POST detects an error.
Test Programs
The QAPlus/PRO test programs on the PC Server System
Board Diagnostic Diskette, developed by DiagSoft for
IBM, are the primary method of testing the PC Server. You
can use them to test the IBM components of the system
and some external devices. The amount of time required
to test all components depends on the number of
components. The more optional adapters and devices you
have attached to the system, the longer the testing takes.
Diagnostic programs from the QAPlus/PRO Main Menu
include the following features.
General Checkout/Diagnostics QAPlus/PRO 3
Feature Description
Quick
Check Identifies most problems associated with the
following major components:
System board
Hard disk drives
Diskette drives
CD-ROM drives
RAM
Serial and parallel ports
Video adapter
Printer
Keyboard
Mouse
Module
Test Allows you to:
Run groups of tests in batch
Specify parameters to use for each test
(for example, video modes, disk
cylinders, port addresses, and so on)
Specify the number of passes you want
to run (one to continuous)
Log the test results to a text or dBase
Format (DBF) file
Save all test settings for future use
View System Information
View the server's configuration
information. (For example, you can view
the IRQ/DMA assignments, memory
usage, device drivers, and so on.)
Select System Utilities
Format a diskette
Error Messages
Messages generated by the software—the operating
system or application programs—generally are text
messages, but they also can be numeric. Basically, there
are five types of error messages.
POST error messages
Diagnostic error messages
POST beep codes
Software generated messages.
Multiple messages
Error
Message Description
POST
Error
Messages
Displayed when POST finds problems with
the hardware or detects a change in the
hardware configuration.
POST
Beep
Codes
Sounds emitted from the speaker if POST
finds a problem. One beep indicates POST
completed successfully. Multiple beeps
indicate a problem was found by the POST.
Diagnostic
Error
Messages
Displayed when a test program finds a
problem with a hardware option.
4PC Server HMM
Error
Message Description
Software
Generated
Error
Messages
Displayed if a problem or conflict is found by
an application program, the operating system,
or both. For an explanation of these
messages, refer to the information supplied
with that software package.
Multiple
Messages The first error that occurs can cause
additional errors. Follow the suggested
action of the first error displayed. In this
case, the system displays more than one
error message. Always follow the suggested
action instructions for the
first
error message
displayed.
Return Codes
For the test programs to properly determine if a test
Passed
,
Failed
, or
Aborted
, the test programs check the
error-return code at test completion. To register the test
properly in the test log, the test programs must generate
one of the following return codes:
Return
Code Description
0 Indicates that the device passed its test.
1 Indicated that the device failed its test.
2 or
greater Indicates that the test stopped or was
aborted.
General Checkout/Diagnostics QAPlus/PRO 5