IBM System Storage TS2240 User manual

IBM System Storage TS2240 Tape Drive
Setup, Operator, and Service Guide
Machine Ty pe 3580 Model H4S
GC27-2151-00


IBM System Storage TS2240 Tape Drive
Setup, Operator, and Service Guide
Machine Ty pe 3580 Model H4S
GC27-2151-00


Note!
Before using this information and the product it supports, be sure to read the general information in "Notices" located in the
back of this publication.
To ensure that you have the latest publications, visit the web at http://www.ibm.com/storage/lto.
Released October 2007
This edition applies to the IBM System Storage TS2240 Tape Drive,GC27-2151-00, and to the subsequent releases
and modifications until otherwise indicated in new editions.
©Copyright International Business Machines Corporation 2007. All rights reserved.
US Government Users Restricted Rights –Use, duplication or disclosure restricted by GSA ADP Schedule Contract
with IBM Corp.

Read this First
Accessing Online Technical Support
It is the customer’s responsibility to set up this tape drive or library and to ensure
that the drive and library have the latest firmware (unless you have purchased a
service contract).
For online Technical Support:
1. Visit http://www.ibm.com.
2. Click Get Support.
3. Click Customer Support and follow on-screen instructions.
Registering for Support Notification
Support Notification registration provides email notification when new firmware
levels have been updated and are available for download and installation. To
register for Support Notification, visit the web at http://www-304.ibm.com/
jct01004c/systems/support/storage/news/05072007SupportNotif.html.
Sending Us Your Comments
Your feedback is important in helping IBM®provide accurate and useful information.
If you have comments or suggestions for improving this publication, send your
comments by:
vE-mailing IBM:
–Internet or IBMLink™from US: [email protected]
–IBMLink from Canada: STARPUBS at TORIBM
Include the following information in your e-mail:
–Exact publication title
–Form number (for example, GA32–1234–02) or part number (located on the
back cover of the publication)
–Page number to which you are referring
v
Using the Readers’ Comments form at the back of this publication
vMailing your comments to:
International Business Machines Corporation
Information Development
Department GZW
9000 South Rita Road
Tucson, AZ 85744-0001 USA
©Copyright IBM Corp. 2007 iii

iv TS2240 Tape Drive Setup, Operator and Service Manual

Contents
Read this First ......................... iii
Accessing Online Technical Support ................. iii
Registering for Support Notification .................. iii
Sending Us Your Comments .................... iii
Figures ............................ix
Tables ............................xi
Safety and Environmental Notices................. xiii
Danger Notices......................... xiii
Caution Notices ........................ xiii
Performing the Safety Inspection Procedure .............. xiv
Tape drive ac grounding inspection ................. xiv
Class ILaser Product ...................... xiv
Rack Safety ..........................xv
Power Cords ......................... xvii
Product Recycling and Disposal .................. xviii
End of Life (EOL) Plan ......................xx
About This Book ....................... xxi
Chapter 1. Introduction ..................... 1-1
Drive features ......................... 1-1
Front panel of the drive ..................... 1-2
Rear panel of the drive ..................... 1-2
Drive Performance ....................... 1-2
Cartridge compatibility ...................... 1-3
Speed Matching ........................ 1-3
Channel Calibration ....................... 1-3
Data cartridge capacity scaling ................... 1-4
Encryption .......................... 1-4
Inhibit firmware down-leveling ................... 1-4
SAS interface ......................... 1-4
Supported servers and operating systems............... 1-5
Supported device drivers ..................... 1-5
Specifications ......................... 1-5
Physical specifications ..................... 1-6
Power specifications ..................... 1-6
Other specifications ...................... 1-6
Environmental specifications................... 1-6
Chapter 2. Installing the drive .................. 2-1
Avoiding Drive Damage ..................... 2-1
Installation overview....................... 2-1
Unpack the Drive ........................ 2-1
Verify the Shipment ....................... 2-2
Installing a19-inch rack mount kit (optional) .............. 2-2
Inspect the Power Cord and Outlet ................. 2-3
Position the Tape Drive ..................... 2-4
Install the SAS Host Adapter Card (if required) ............. 2-4
Connect the SAS Bus Cable ................... 2-4
Connect Power ........................ 2-5
©Copyright IBM Corp. 2007 v

Run drive diagnostics ...................... 2-5
Install Device Drivers ...................... 2-5
Configure the Tape Drive to aServer/Host .............. 2-5
Updating firmware ....................... 2-6
Register for Support Notification .................. 2-7
Chapter 3. Operating the Drive .................. 3-1
Operating modes ........................ 3-1
Single-character Display (SCD) .................. 3-1
Status Lights ......................... 3-2
Unload Button ......................... 3-4
Inserting aTape Cartridge .................... 3-5
Removing aTape Cartridge .................... 3-6
Mid-tape Recovery ....................... 3-6
Cleaning the Drive Head ..................... 3-7
Cleaning the tape drive ..................... 3-7
Diagnostic and Maintenance Functions................ 3-7
Entering Maintenance Mode................... 3-9
Exiting Maintenance Mode ................... 3-9
Function Code 0: Maintenance Mode ............... 3-9
Function Code 1: Run Drive Diagnostics.............. 3-10
Function Code 2: Update Drive Firmware from FMR Tape ....... 3-11
Function Code 3: Create FMR Tape ............... 3-11
Function Code 4: Force aDrive Dump .............. 3-12
Function Code 5: Copy Drive Dump ............... 3-12
Function Code 6: Run Host Interface Wrap Test ........... 3-13
Function Code 7: Run RS-422 Wrap Test ............. 3-14
Function Code 8: Unmake FMR Tape ............... 3-15
Function Code 9: Display Error Code Log ............. 3-16
Function Code A: Clear Error Code Log .............. 3-16
Function Code C: Insert Cartridge into Tape Drive .......... 3-16
Function Code E: Test Cartridge &Media ............. 3-16
Function Code F: Write Performance Test ............. 3-17
Function Code H: Test Head .................. 3-18
Function Code J: Fast Read/Write Test .............. 3-19
Function Code L: Load/Unload Test ............... 3-20
Function Code P: Post Error Reporting Enabled ........... 3-21
Function Code U: Post Error Reporting Disabled........... 3-22
Chapter 4. Using Ultrium Media .................. 4-1
Types of Cartridges ....................... 4-1
Data Cartridge ........................ 4-2
WORM (Write Once, Read Many) Cartridge ............. 4-3
Cleaning Cartridge ...................... 4-4
Cartridge Compatibility ...................... 4-4
Bar Code Labels ........................ 4-4
Handling Cartridges ....................... 4-7
Provide Training ....................... 4-7
Provide Proper Acclimation and Environmental Conditions........ 4-7
Perform aThorough Inspection ................. 4-7
Handle the Cartridge Carefully .................. 4-8
Ensure Proper Packaging.................... 4-8
Environmental and Shipping Specifications for Tape Cartridges ...... 4-9
Disposing of Tape Cartridges .................. 4-10
Chapter 5. Troubleshooting ................... 5-1
vi TS2240 Tape Drive Setup, Operator and Service Manual

Procedure 1: Determining Firmware Level and Capturing Drive Dump .... 5-1
Procedure 2: Inspecting aCartridge for Damage ............ 5-2
Procedure 3: Checking SAS Host Connections ............. 5-2
Procedure 4: Verifying Host Interface Communications .......... 5-3
Resolving Problems Reported by the Server .............. 5-3
Resolving Media-Related Problems ................. 5-3
Pre-Call Checklist ....................... 5-4
Replacing the Tape Drive ..................... 5-5
Appendix A. Error Codes and Messages .............. A-1
Appendix B. TapeAlert flags ................... B-1
Appendix C. Ordering Optional Features, Replacement Parts, Power
Cords, and Media ...................... C-1
Appendix D. Repairing aCartridge ................ D-1
Repositioning aLeader Pin .................... D-1
Reattaching aLeader Pin .................... D-3
Appendix E. Information for Trained Service Personnel ........ E-1
Removing aDrive from an Enclosure ................ E-1
Removing the Internal Drive................... E-1
Manually Removing aTape Cartridge ................ E-5
Before You Begin ...................... E-5
Recommended Tools ..................... E-6
Beginning Procedure ..................... E-6
Tape Spooled off Supply Reel .................. E-7
Tape Pulled from or Broken near Leader Pin ............ E-8
Tape Broken in Mid-tape .................... E-9
Tape Tangled along Tape Path ................. E-11
No Apparent Failure or Damage to Tape.............. E-12
Notices ........................... F-1
Trademarks .......................... F-2
Electronic Emission Notices .................... F-2
Glossary .......................... G-1
Index ............................ X-1
Contents vii

viii TS2240 Tape Drive Setup, Operator and Service Manual

Figures
1. AC grounding diagram (50 Hz and 60 Hz) .................... xiv
1-1. View of the drive ............................. 1-1
1-2. Front panel element descriptions ....................... 1-2
1-3. Drive rear panel element descriptions ...................... 1-2
2-1. Front view of shelf attached to rack rails..................... 2-3
2-2. Example of connecting one SAS device to the server ................ 2-5
3-1. Inserting acartridge into the drive ....................... 3-6
4-1. The IBM LTO Ultrium Data Cartridge ...................... 4-1
4-2. Ultrium Data Cartridge on the left; WORM Cartridge on the right ............ 4-3
4-3. Sample bar code label on the LTO Ultrium 4Tape Cartridge ............. 4-6
4-4. Checking for gaps in the seams of acartridge .................. 4-8
4-5. Tape cartridges in aTurtlecase ........................ 4-9
4-6. Double-boxing tape cartridges for shipping .................... 4-9
5-1. Flowchart for analyzing maintenance problems .................. 5-1
5-2. RID tag on rear panel ........................... 5-5
C-1. Types of Receptacles ........................... C-5
D-1. Leader pin in the incorrect and correct positions.................. D-2
D-2. Placing the dislodged leader pin into the correct position .............. D-2
D-3. Rewinding the tape into the cartridge ...................... D-3
D-4. Leader Pin Reattachment Kit ......................... D-3
D-5. Attaching the leader pin attach tool to the cartridge ................ D-4
D-6. Winding the tape out of the cartridge ...................... D-5
D-7. Removing the C-clip from the leader pin..................... D-5
D-8. Attaching the leader pin to the tape ...................... D-6
E-1. Removing the screws that secure the cover and internal drive............. E-2
E-2. Removing cables from the internal drive..................... E-3
E-3. Removing the screws securing the internal drive.................. E-4
E-4. Lifting the internal drive from the chassis .................... E-4
E-5. Removing the bezel and the cover from the internal drive .............. E-6
E-6. Rewinding tape into cartridge......................... E-7
E-7. Drive with cover removed to reveal gear train. .................. E-8
E-8. Leader Block Assembly (LBA) ........................ E-9
E-9. Rewinding tape into cartridge ........................ E-10
E-10. Rewinding tape into cartridge ........................ E-11
E-11. Rewinding tape into cartridge ........................ E-12
E-12. Drive with cover removed to reveal gear train. .................. E-13
E-13. Leader Block Assembly (LBA) ........................ E-13
©Copyright IBM Corp. 2007 ix

xTS2240 Tape Drive Setup, Operator and Service Manual

Tables
1-1. Performance characteristics ......................... 1-2
3-1. Meaning of Status Lights and Single-character Display (SCD) ............. 3-2
3-2. Functions that the Unload Button performs .................... 3-4
3-3. Diagnostic and maintenance functions ..................... 3-8
4-1. Ultrium cartridge compatibility with Ultrium tape drives................ 4-4
4-2. Bar code label requirements for Ultrium tape drives and libraries ............ 4-5
4-3. Cartridges and VOLSERs .......................... 4-5
4-4. Environment for operating, storing, and shipping LTO media ............. 4-10
A-1. Error codes on the Single-character Display ................... A-1
C-1. Optional Features ............................. C-1
C-2. Replacement Parts ............................ C-1
C-3. Power Cords............................... C-2
C-4. Media supplies .............................. C-5
C-5. Authorized suppliers of custom bar code labels .................. C-7
©Copyright IBM Corp. 2007 xi

xii TS2240 Tape Drive Setup, Operator and Service Manual

Safety and Environmental Notices
When using this product, observe the danger, caution, and attention notices that are
contained in this guide. The notices are accompanied by symbols that represent the
severity of the safety condition.
Most danger or caution notices contain an identification number (Dxxxx or Cxxxx).
Use the identification number to view atranslation of the notice in the IBM
Translated Safety Notices publication included on the Documentation CD in your
ship group.
The sections that follow define each type of safety notice and give examples.
Danger Notices
Adanger notice calls attention to asituation that is potentially
lethal or extremely hazardous to people. Alightning bolt
symbol always accompanies adanger notice to represent a
dangerous electrical condition
Caution Notices
Acaution notice calls attention to asituation that is potentially hazardous to people
because of some existing condition. Acaution notice can be accompanied by one of
several symbols:
If the symbol is... It means....
Ahazardous electrical condition with less severity than
electrical danger.
Agenerally hazardous condition not represented by other
safety symbols.
Ahazardous condition from the use of alaser in the product.
Laser symbols are always accompanied by the classification
of the laser as defined by the U. S. Department of Health
and Human Services (for example, Class I, Class II).
Ahazardous condition because of mechanical movement in
or around the product.
svc00168
32-55 kg (70.5-121.2 lbs)
Ahazardous condition because of the weight of the unit.
Weight symbols are accompanied by an approximation of the
product’s weight.
©Copyright IBM Corp. 2007 xiii

Performing the Safety Inspection Procedure
Before you service the unit, perform the following safety inspection procedure:
1. Stop all activity on the host bus.
2. Turn off the power to the tape drive.
3. Disconnect the host interface cable.
4. Unplug the tape drive’s power cord from the electrical outlet.
5. Check the tape drive’s power cord for damage, such as apinched, cut, or
frayed cord.
6. Check the tape drive’s host interface cable for damage.
7. Check the cover of the tape drive for sharp edges, damage, or alterations that
expose its internal parts.
8. Check the cover of the tape drive for proper fit. It should be in place and
secure.
9. Check the product label on the tape drive to make sure that it matches the
voltage at your outlet.
Tape drive ac grounding inspection
1. Power off the drive.
2. Disconnect all cables.
3. See Figure 1which is provided for reference only. Disconnect the power cord
from its source.
4. Inspect the power cable for visible cracks, wear, or damage.
Class ILaser Product
The library may contain alaser assembly that complies with the performance
standards set by the U.S. Food and Drug Administration for aClass Ilaser product.
Class Ilaser products do not emit hazardous laser radiation. The library has the
necessary protective housing and scanning safeguards to ensure that laser
Figure 1. AC grounding diagram (50 Hz and 60 Hz)
xiv TS2240 Tape Drive Setup, Operator and Service Manual

radiation is inaccessible during operation or is within Class Ilimits. External safety
agencies have reviewed the library and have obtained approvals to the latest
standards as they apply.
Rack Safety
The following general safety information should be used for all rack mounted
devices.
DANGER
v
Always lower the leveling pads on the rack cabinet.
vAlways install stabilizer brackets on the rack cabinet.
vTo avoid hazardous conditions due to uneven mechanical loading,
always install the heaviest devices in the bottom of the rack cabinet.
Always install servers and optional devices starting from the bottom of
the rack cabinet.
vRack mounted devices are not to be used as ashelf or work space. Do
not place any object on top of rack mounted devices.
vEach rack cabinet might have more than one power cord. Be sure to
disconnect all power cords in the rack cabinet before servicing any
device in the rack cabinet.
vConnect all devices installed in arack cabinet to power devices installed
in the same rack cabinet. Do not plug apower cord from adevice
installed in one rack cabinet into apower device installed in adifferent
rack cabinet.
vAn electrical outlet that is not correctly wired could place hazardous
voltage on the metal parts of the system or the devices that attach to the
system. It is the responsibility of the customer to ensure that the outlet
is correctly wired and grounded to prevent an electrical shock.
Safety and Environmental Notices xv

CAUTION:
vDo not install aunit in arack where the internal rack ambient temperatures
will exceed the manufacturer’s recommended ambient temperature for all
your rack mounted devices.
vDo not install aunit in arack where the air flow is compromised. Ensure
that air flow is not blocked or reduced on any side, front, or back of aunit
used for air flow through the unit.
vConsideration should be given to the connection of the equipment to the
supply circuit so that overloading of the circuits does not compromise the
supply wiring or overcurrent protection. To provide the correct power
connection to arack, refer to the rating labels located on the equipment in
the rack to determine the total power requirement of the supply circuit.
v(For sliding drawers) Do not pull out or install any drawer or feature if the
rack stabilizer brackets are not attached to the rack. Do not pull out more
than one drawer at atime. The rack may become unstable if you pull out
more than one drawer at atime.
v(For fixed drawers) This drawer is afixed drawer and should not be moved
for servicing unless specified by the manufacturer. Attempting to move the
drawer partially or completely out of the rack may cause the rack to
become unstable or cause the drawer to fall out of the rack.
(R001)
xvi TS2240 Tape Drive Setup, Operator and Service Manual

CAUTION:
Removing components from the upper positions in the rack cabinet improves
rack stability during relocation. Follow these general guidelines whenever you
relocate apopulated rack cabinet within aroom or building:
vReduce the weight of the rack cabinet by removing equipment starting at
the top of the rack cabinet. When possible, restore the rack cabinet to the
configuration of the rack cabinet as you received it. If this configuration is
not known, you must do the following:
–Remove all devices in the 32U position and above.
–Ensure that the heaviest devices are installed in the bottom of the rack
cabinet.
–Ensure that there are no empty U-levels between devices installed in the
rack cabinet below the 32U level.
v
If the rack cabinet you are relocating is part of asuite of rack cabinets,
detach the rack cabinet from the suite.
vInspect the route that you plan to take to eliminate potential hazards.
vVerify that the route that you choose can support the weight of the loaded
rack cabinet. Refer to the documentation that comes with your rack cabinet
for the weight of aloaded rack cabinet.
vVerify that all door openings are at least 760 x2032 mm (30 x80 in.).
vEnsure that all devices, shelves, drawers, doors, and cables are secure.
vEnsure that the four leveling pads are raised to their highest position.
vEnsure that there is no stabilizer bracket installed on the rack cabinet
during movement.
vDo not use aramp inclined at more than ten degrees.
vOnce the rack cabinet is in the new location, do the following:
–Lower the four leveling pads.
–Install stabilizer brackets on the rack cabinet.
–If you removed any devices from the rack cabinet, repopulate the rack
cabinet from the lowest position to the highest position.
v
If along distance relocation is required, restore the rack cabinet to the
configuration of the rack cabinet as you received it. Pack the rack cabinet
in the original packaging material, or equivalent. Also lower the leveling
pads to raise the casters off of the pallet and bolt the rack cabinet to the
pallet.
(R002)
Power Cords
To avoid electrical shock, apower cord with agrounded attachment plug has been provided.
Use only properly grounded outlets.
All power cords use an appliance coupler that complies with the International Electrotechnical
Commission (IEC) Standard 320, Sheet C13.
If the power cord that you receive does not match your receptacle, contact your local dealer.
Power cords used in the United States and Canada are listed by Underwriter’s Laboratories
(UL), are certified by the Canadian Standards Association (CSA), and comply with the plug
standards of the National Electrical Manufacturers Association (NEMA).
Safety and Environmental Notices xvii

Product Recycling and Disposal
This unit must be recycled or discarded according to applicable local and national
regulations. IBM encourages owners of information technology (IT) equipment to
responsibly recycle their equipment when it is no longer needed. IBM offers a
variety of product return programs and services in several countries to assist
equipment owners in recycling their IT products. Information on IBM product
recycling offerings can be found on IBM’s Internet site at http://www.ibm.com/ibm/
environment/products/prp.shtml.
Esta unidad debe reciclarse odesecharse de acuerdo con lo establecido en la
normativa nacional olocal aplicable. IBM recomienda alos propietarios de equipos
de tecnología de la información (TI) que reciclen responsablemente sus equipos
cuando éstos ya no les sean útiles. IBM dispone de una serie de programas y
servicios de devolución de productos en varios países, afin de ayudar alos
propietarios de equipos areciclar sus productos de TI. Se puede encontrar
información sobre las ofertas de reciclado de productos de IBM en el sitio web de
IBM http://www.ibm.com/ibm/environment/products/prp.shtml.
Notice: This mark applies only to countries within the European Union (EU) and
Norway.
Appliances are labeled in accordance with European Directive 2002/96/EC
concerning waste electrical and electronic equipment (WEEE). The Directive
determines the framework for the return and recycling of used appliances as
applicable throughout the European Union. This label is applied to various products
to indicate that the product is not to be thrown away, but rather reclaimed upon end
of life per this Directive.
In accordance with the European WEEE Directive, electrical and electronic
equipment (EEE) is to be collected separately and to be reused, recycled, or
recovered at end of life. Users of EEE with the WEEE marking per Annex IV of the
WEEE Directive, as shown above, must not dispose of end of life EEE as unsorted
municipal waste, but use the collection framework available to customers for the
return, recycling and recovery of WEEE. Customer participation is important to
minimize any potential effects of EEE on the environment and human health due to
the potential presence of hazardous substances in EEE. For proper collection and
treatment, contact your local IBM representative.
Battery Return Policy
This product may contain sealed lead acid, nickel cadmium, nickel metal hydride,
lithium, or alithium ion battery. Consult your user manual or service manual for
specific battery information. The battery must be recycled or disposed of properly.
Recycling facilities may not be available in your area. For information on disposal of
batteries outside the United States, go to http://www.ibm.com/ibm/environment/
products/batteryrecycle.shtml or contact your local waste disposal facility.
xviii TS2240 Tape Drive Setup, Operator and Service Manual