IBM Storwize V5000 Gen2 User manual

IBM Storwize V5000 Gen2
Quick Installation Guide
GC27-8581-00
IBM

Note
Before using this information and the product it supports, read the following information:
vThe general information in “Notices” on page 51
vThe information in the “Safety and environmental notices” on page ix
vThe information in the IBM Environmental Notices and User Guide (provided on a DVD)
This edition applies to IBM Storwize V5000 and is valid until replaced by new editions.
© Copyright IBM Corporation 2016.
US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract
with IBM Corp.

Contents
Figures ............... v
Tables ............... vii
Safety and environmental notices ... ix
Safety notices and labels .......... ix
Caution notices for the Storwize V5000 Gen2 .. x
Danger notices for Storwize V5000 Gen2 ... xii
Special caution and safety notices....... xiv
General safety ............ xiv
Handling static-sensitive devices ...... xv
Environmental notices .......... xvi
About this guide .......... xvii
Who should use this guide......... xvii
Storwize V5000 Gen2 library and related
publications.............. xvii
How to order IBM publications ....... xix
Related websites ............ xix
Sending your comments .......... xix
How to get information, help, and technical
assistance ............... xix
Chapter 1. Before you begin the
installation ............. 1
Reviewing your packing slip ......... 5
Identify the hardware components ....... 7
Direct current power supply units ...... 10
Verify environmental requirements ...... 16
Review enclosure location guidelines ...... 16
Chapter 2. Installing the Storwize
V5000 Gen2 hardware ........ 19
Installing support rails for Storwize V5000 Gen2
systems................ 19
Installing enclosures for Storwize V5000 Gen2
systems................ 23
Connecting SAS cables to Storwize V5000 Gen2
expansion enclosures ........... 24
SAS cabling guidelines ......... 29
Connecting Ethernet cables to node canisters ... 30
Connecting Ethernet cables to 1 Gbps iSCSI 4-port
host interface adapters........... 32
Connecting Fibre Channel cables to a 10 Gbps
iSCSI-FCoE 4-port host interface adapter .... 33
Connecting Fibre Channel cables to a Fibre Channel
host interface adapter ........... 35
Connecting a control enclosure to a host with
onboard SAS connectors .......... 36
Powering on the system .......... 39
Chapter 3. Configuring the system... 41
Checking your web browser settings for the
management GUI ............ 41
User name and password for system initialization 43
Initializing the system by using the technician port 43
Adding an expansion enclosure to an existing
system ................ 45
Adding a control enclosure to an existing Storwize
V5030 system.............. 46
Appendix A. Accessibility features for
IBM Storwize V5000 ......... 47
Appendix B. Where to find the
Statement of Limited Warranty .... 49
Notices .............. 51
Trademarks .............. 53
Homologation statement .......... 53
Electronic emission notices ......... 53
Federal Communications Commission (FCC)
statement .............. 53
Industry Canada compliance statement .... 54
Australia and New Zealand Class A Statement 54
European Union Electromagnetic Compatibility
Directive .............. 54
Germany Electromagnetic Compatibility Directive 54
People's Republic of China Class A Statement .. 55
Taiwan Class A compliance statement .... 56
Taiwan Contact Information ........ 56
Japan VCCI Council Class A statement .... 56
Japan Electronics and Information Technology
Industries Association Statement ...... 56
Korean Communications Commission Class A
Statement .............. 57
Russia Electromagnetic Interference Class A
Statement .............. 57
Index ............... 59
© Copyright IBM Corp. 2016 iii

iv Storwize V5000 Gen2: Quick Installation Guide

Figures
1. Storwize V5010 control enclosure...... 7
2. Storwize V5020 control enclosure...... 7
3. Storwize V5030 control enclosure...... 7
4. Data ports on the rear of the Storwize V5010
control enclosure ........... 8
5. Data ports on the rear of the Storwize V5020
control enclosure ........... 8
6. Data ports on the rear of the Storwize V5030
control enclosure ........... 8
7. Rear view of a Storwize V5000 Gen2 expansion
enclosure.............. 9
8. SAS ports and LEDs in rear view of a Storwize
V5000 Gen2 expansion canister ...... 9
9. Enclosure support rails on Storwize V5000
Gen2............... 10
10. DC power supply unit connectors and
indicators ............. 13
11. Control enclosure support rails ...... 19
12. Installing the rail spring ........ 20
13. Hole locations in the front of the rack.... 21
14. Opening the hinge brackets ....... 22
15. Closing the hinge brackets ....... 22
16. Removing enclosure end caps ...... 23
17. Inserting the enclosure ......... 24
18. Connecting the SAS cables to a Storwize V5010
system .............. 26
19. Connecting the SAS cables to a Storwize V5020
system .............. 27
20. Connecting the SAS cables to a Storwize V5030
system .............. 28
21. SAS cable connectors ......... 29
22. Connecting the Ethernet cables to a Storwize
V5010 system ............ 31
23. Connecting the Ethernet cables to a Storwize
V5020 system ............ 31
24. Connecting the Ethernet cables to a Storwize
V5030 system ............ 32
25. Example of a Storwize V5010 system with a
4-port Ethernet host interface adapter .... 33
26. Example Storwize V5010 configuration with 10
Gbps iSCSI-FCoE 4-port host interface adapters 34
27. Example Storwize V5020 configuration with 10
Gbps iSCSI-FCoE 4-port host interface adapters 34
28. Example Storwize V5030 configuration with 10
Gbps iSCSI-FCoE 4-port host interface adapters 34
29. Example Storwize V5000 Gen2 configuration
with two Fibre Channel cables per canister .. 35
30. Example Storwize V5020 configuration with
four Fibre Channel cables per canister.... 36
31. Mini SAS HD to Mini SAS HD cable .... 37
32. Mini SAS HD to Mini SAS cable ..... 37
33. Location of available SAS ports on a Storwize
V5020 system ............ 38
34. Expansion canister LEDs ........ 39
35. Node canister LEDs.......... 40
36. Storwize V5010 technician port ...... 44
37. Storwize V5020 technician port ...... 44
38. Storwize V5030 technician port ...... 45
© Copyright IBM Corp. 2016 v

vi Storwize V5000 Gen2: Quick Installation Guide

Tables
1. IBM websites for help, services, and
information ............ xvii
2. Storwize V5000 Gen2 library ...... xviii
3. IBM documentation and related websites xviii
4. IBM websites for help, services, and
information ............ xx
5. Steps for different installation scenarios for
Storwize V5000 Gen2 systems ....... 1
6. Storwize V5000 Gen2 control enclosures ... 5
7. Storwize V5000 Gen2 expansion enclosures 6
8. DC power supply LED indicators ..... 13
9. DC cable wire color coding ....... 14
10. DC power supply input requirements.... 14
11. Direct current power replaceable units ... 15
12. Selecting bracket pins for your rack .... 21
13. Summary of SAS chains and enclosures 25
14. Default user name and password for the
management GUI .......... 43
© Copyright IBM Corp. 2016 vii

viii Storwize V5000 Gen2: Quick Installation Guide

Safety and environmental notices
Review the safety notices, environmental notices, and electronic emission notices
for IBM®Storwize®V5000 Gen2 before you install and use the product.
Suitability for telecommunication environment: This product is not intended to
connect directly or indirectly by any means whatsoever to interfaces of public
telecommunications networks.
Here are examples of a caution and a danger notice:
CAUTION:
A caution notice indicates the presence of a hazard that has the potential of
causing moderate or minor personal injury. (C001)
DANGER
A danger notice indicates the presence of a hazard that has the potential of
causing death or serious personal injury. (D002)
To find the translated text for a caution or danger notice:
1. Look for the identification number at the end of each caution notice or each
danger notice. In the preceding examples, the numbers (C001) and (D002) are
the identification numbers.
2. Locate the IBM Systems Safety Notices with the user publications that were
provided with the Storwize V5000 Gen2 hardware.
3. Find the matching identification number in the IBM System Storage Storwize
V5000 Gen2 Safety Notices . Then, review the topics concerning the safety notices
to ensure that you are in compliance.
4. Optionally, read the multilingual safety instructions on the Storwize V5000
Gen2 website. Go to www.ibm.com/storage/support/storwize/v5000, search
for Storwize V5000 Gen2, and click the documentation link.
Safety notices and labels
Review the safety notices and safety information labels before using this product.
To view a PDF file, you need Adobe Acrobat Reader. You can download it at no
charge from the Adobe website:
www.adobe.com/support/downloads/main.html
IBM Systems Safety Notices
This publication contains the safety notices for the IBM Systems products in
English and other languages. Anyone who plans, installs, operates, or services the
system must be familiar with and understand the safety notices. Read the related
safety notices before you begin work.
Note: The IBM System Safety Notices document is organized into two sections. The
danger and caution notices without labels are organized alphabetically by language
© Copyright IBM Corp. 2016 ix

in the “Danger and caution notices by language” section. The danger and caution
notices that are accompanied with a label are organized by label reference number
in the “Labels” section.
Note: You can find and download the current IBM System Safety Notices by
searching for Publication number G229-9054 in the IBM Publications Center.
The following notices and statements are used in IBM documents. They are listed
in order of decreasing severity of potential hazards.
Danger notice definition
A special note that emphasizes a situation that is potentially lethal or
extremely hazardous to people.
Caution notice definition
A special note that emphasizes a situation that is potentially hazardous to
people because of some existing condition, or to a potentially dangerous
situation that might develop because of some unsafe practice.
Note: In addition to these notices, labels might be attached to the product to warn
of potential hazards.
Finding translated notices
Each safety notice contains an identification number. You can use this identification
number to check the safety notice in each language.
To find the translated text for a caution or danger notice:
1. In the product documentation, look for the identification number at the end of
each caution notice or each danger notice. In the following examples, the
numbers (D002) and (C001) are the identification numbers.
DANGER
A danger notice indicates the presence of a hazard that has the potential
of causing death or serious personal injury. (D002)
CAUTION:
A caution notice indicates the presence of a hazard that has the potential of
causing moderate or minor personal injury. (C001)
2. After you download the IBM System Safety Notices document, open it.
3. Under the language, find the matching identification number. Review the topics
about the safety notices to ensure that you are in compliance.
Note: This product was designed, tested, and manufactured to comply with IEC
60950-1, and where required, to relevant national standards that are based on IEC
60950-1.
Caution notices for the Storwize V5000 Gen2
Ensure that you understand the caution notices for Storwize V5000 Gen2 .
Use the reference numbers in parentheses at the end of each notice, such as (C003)
for example, to find the matching translated notice in IBM Systems Safety Notices.
xStorwize V5000 Gen2: Quick Installation Guide

CAUTION:
The battery contains lithium. To avoid possible explosion, do not burn or charge
the battery.
Do not: Throw or immerse into water, heat to more than 100°C (212°F), repair or
disassemble. (C003)
CAUTION:
Removing components from the upper positions in the rack cabinet improves
rack stability during a relocation. Follow these general guidelines whenever you
relocate a populated rack cabinet within a room or building.
vReduce the weight of the rack cabinet by removing equipment starting at the
top of the rack cabinet. When possible, restore the rack cabinet to the
configuration of the rack cabinet as you received it. If this configuration is not
known, you must observe the following precautions.
– Remove all devices in the 32U position and above.
– Ensure that the heaviest devices are installed in the bottom of the rack
cabinet.
– Ensure that there are no empty U-levels between devices installed in the
rack cabinet below the 32U level.
vIf the rack cabinet you are relocating is part of a suite of rack cabinets, detach
the rack cabinet from the suite.
vIf the rack cabinet you are relocating was supplied with removable outriggers
they must be reinstalled before the cabinet is relocated.
vInspect the route that you plan to take to eliminate potential hazards.
vVerify that the route that you choose can support the weight of the loaded
rack cabinet. Refer to the documentation that comes with your rack cabinet for
the weight of a loaded rack cabinet.
vVerify that all door openings are at least 760 x 230 mm (30 x 80 in.).
vEnsure that all devices, shelves, drawers, doors, and cables are secure.
vEnsure that the four leveling pads are raised to their highest position.
vEnsure that there is no stabilizer bracket installed on the rack cabinet during
movement.
vDo not use a ramp inclined at more than 10 degrees.
vWhen the rack cabinet is in the new location, complete the following steps:
– Lower the four leveling pads.
– Install stabilizer brackets on the rack cabinet.
– If you removed any devices from the rack cabinet, repopulate the rack
cabinet from the lowest position to the highest position.
vIf a long-distance relocation is required, restore the rack cabinet to the
configuration of the rack cabinet as you received it. Pack the rack cabinet in
the original packaging material, or equivalent. Also lower the leveling pads to
raise the casters off the pallet and bolt the rack cabinet to the pallet.
(R002)
CAUTION:
vRack is not intended to serve as an enclosure and does not provide any
degrees of protection required of enclosures.
vIt is intended that equipment installed within this rack will have its own
enclosure. (R005).
Safety and environmental notices xi

CAUTION:
Tighten the stabilizer brackets until they are flush against the rack. (R006)
CAUTION:
Use safe practices when lifting. (R007)
CAUTION:
Do not place any object on top of a rack-mounted device unless that
rack-mounted device is intended for use as a shelf. (R008)
CAUTION:
If the rack is designed to be coupled to another rack only the same model rack
should be coupled together with another same model rack. (R009)
Danger notices for Storwize V5000 Gen2
Ensure that you are familiar with the danger notices for Storwize V5000 Gen2 .
Use the reference numbers in parentheses at the end of each notice, such as (C003)
for example, to find the matching translated notice in IBM Systems Safety Notices.
xii Storwize V5000 Gen2: Quick Installation Guide

DANGER
When working on or around the system, observe the following precautions:
Electrical voltage and current from power, telephone, and communication
cables are hazardous. To avoid a shock hazard:
vIf IBM supplied a power cord(s), connect power to this unit only with the
IBM provided power cord. Do not use the IBM provided power cord for
any other product.
vDo not open or service any power supply assembly.
vDo not connect or disconnect any cables or perform installation,
maintenance, or reconfiguration of this product during an electrical storm.
vThe product might be equipped with multiple power cords. To remove all
hazardous voltages, disconnect all power cords.
vConnect all power cords to a properly wired and grounded electrical outlet.
Ensure that the outlet supplies proper voltage and phase rotation according
to the system rating plate.
vConnect any equipment that will be attached to this product to properly
wired outlets.
vWhen possible, use one hand only to connect or disconnect signal cables.
vNever turn on any equipment when there is evidence of fire, water, or
structural damage.
vDisconnect the attached power cords, telecommunications systems,
networks, and modems before you open the device covers, unless
instructed otherwise in the installation and configuration procedures.
vConnect and disconnect cables as described in the following procedures
when installing, moving, or opening covers on this product or attached
devices.
To disconnect:
1. Turn off everything (unless instructed otherwise).
2. Remove the power cords from the outlets.
3. Remove the signal cables from the connectors.
4. Remove all cables from the devices.
To connect:
1. Turn off everything (unless instructed otherwise).
2. Attach all cables to the devices.
3. Attach the signal cables to the connectors.
4. Attach the power cords to the outlets.
5. Turn on the devices.
vSharp edges, corners and joints might be present in and around the system.
Use care when handling equipment to avoid cuts, scrapes and pinching.
(D005)
DANGER
Heavy equipment–personal injury or equipment damage might result if
mishandled. (D006)
DANGER
Safety and environmental notices xiii

Racks with a total weight of > 227 kg (500 lb.), Use Only Professional Movers!
(R003)
DANGER
Do not transport the rack via fork truck unless it is properly packaged,
secured on top of the supplied pallet. (R004)
DANGER
Main Protective Earth (Ground):
This symbol is marked on the frame of the rack.
The PROTECTIVE EARTHING CONDUCTORS should be terminated at that
point. A recognized or certified closed loop connector (ring terminal) should
be used and secured to the frame with a lock washer using a bolt or stud.
The connector should be properly sized to be suitable for the bolt or stud, the
locking washer, the rating for the conducting wire used, and the considered
rating of the breaker. The intent is to ensure the frame is electrically bonded
to the PROTECTIVE EARTHING CONDUCTORS. The hole that the bolt or
stud goes into where the terminal conductor and the lock washer contact
should be free of any non-conductive material to allow for metal to metal
contact. All PROTECTIVE EARTHING CONDUCTORS should terminate at
this main protective earthing terminal or at points marked with . (R010)
Special caution and safety notices
This information describes special safety notices that apply to the Storwize V5000.
These notices are in addition to the standard safety notices supplied and address
specific issues relevant to the equipment provided.
General safety
When you service the Storwize V5000, follow general safety guidelines.
Use the following general rules to ensure safety to yourself and others.
vObserve good housekeeping in the area where the devices are kept during and
after maintenance.
vFollow the guidelines when lifting any heavy object:
1. Ensure that you can stand safely without slipping.
2. Distribute the weight of the object equally between your feet.
3. Use a slow lifting force. Never move suddenly or twist when you attempt to
lift.
4. Lift by standing or by pushing up with your leg muscles; this action removes
the strain from the muscles in your back. Do not attempt to lift any objects that
weigh more than 18 kg (40 lb) or objects that you think are too heavy for you.
vDo not perform any action that causes a hazard or makes the equipment unsafe.
xiv Storwize V5000 Gen2: Quick Installation Guide

vBefore you start the device, ensure that other personnel are not in a hazardous
position.
vPlace removed covers and other parts in a safe place, away from all personnel,
while you are servicing the unit.
vKeep your tool case away from walk areas so that other people cannot trip over
it.
vDo not wear loose clothing that can be trapped in the moving parts of a device.
Ensure that your sleeves are fastened or rolled up above your elbows. If your
hair is long, fasten it.
vInsert the ends of your necktie or scarf inside clothing or fasten it with a
nonconducting clip, approximately 8 cm (3 in.) from the end.
vDo not wear jewelry, chains, metal-frame eyeglasses, or metal fasteners for your
clothing.
Remember: Metal objects are good electrical conductors.
vWear safety glasses when you are hammering, drilling, soldering, cutting wire,
attaching springs, using solvents, or working in any other conditions that might
be hazardous to your eyes.
vAfter service, reinstall all safety shields, guards, labels, and ground wires.
Replace any safety device that is worn or defective.
vReinstall all covers correctly after you have finished servicing the unit.
Handling static-sensitive devices
Ensure that you understand how to handle devices that are sensitive to static
electricity.
Attention: Static electricity can damage electronic devices and your system. To
avoid damage, keep static-sensitive devices in their static-protective bags until you
are ready to install them.
To reduce the possibility of electrostatic discharge, observe the following
precautions:
vLimit your movement. Movement can cause static electricity to build up around
you.
vHandle the device carefully, holding it by its edges or frame.
vDo not touch solder joints, pins, or exposed printed circuitry.
vDo not leave the device where others can handle and possibly damage the
device.
vWhile the device is still in its antistatic bag, touch it to an unpainted metal part
of the system unit for at least two seconds. (This action removes static electricity
from the package and from your body.)
vRemove the device from its package and install it directly into your Storwize
V5000 Gen2, without putting it down. If it is necessary to put the device down,
place it onto its static-protective bag. (If your device is an adapter, place it
component-side up.) Do not place the device onto the cover of the Storwize
V5000 Gen2 or onto a metal table.
vTake additional care when you handle devices during cold weather. Indoor
humidity tends to decrease in cold weather, causing an increase in static
electricity.
Safety and environmental notices xv

Environmental notices
This information contains all of the required environmental notices for IBM
Systems products in English and other languages.
The IBM Systems Environmental Notices (http://ibm.co/1fBgWFI) information
includes statements on limitations, product information, product recycling and
disposal, battery information, flat panel display, refrigeration and water-cooling
systems, external power supplies, and safety data sheets.
xvi Storwize V5000 Gen2: Quick Installation Guide

About this guide
This publication provides information that helps you install and initialize IBM
Storwize V5000 Gen2 systems.
Who should use this guide
This guide is intended for installers of Storwize V5000 Gen2 systems.
Before configuring your system, ensure that you follow the procedures as listed. Be
sure to gather IP addresses that you will need before you begin the installation.
Storwize V5000 Gen2 library and related publications
Product manuals, other publications, and websites contain information that relates
to Storwize V5000 Gen2.
IBM Knowledge Center for Storwize V5000 Gen2
The information collection in the IBM Knowledge Center contains all of the
information that is required to install, configure, and manage the system. The
information collection in the IBM Knowledge Center is updated between product
releases to provide the most current documentation. The information collection is
available at the following website:
http://pic.dhe.ibm.com/infocenter/storwize/v5000_ic/index.jsp
Storwize V5000 Gen2 library
Unless otherwise noted, the publications in the library are available in Adobe
portable document format (PDF) from a website.
www.ibm.com/e-business/linkweb/publications/servlet/pbi.wss
Click Search for publications to find the online publications you are interested in,
and then view or download the publication by clicking the appropriate item.
Table 1 lists websites where you can find help, services, and more information.
Table 1. IBM websites for help, services, and information
Website Address
Directory of worldwide contacts http://www.ibm.com/planetwide
Support for Storwize V5000 (2077 or 2078) www.ibm.com/storage/support/
storwize/v5000
Support for IBM System Storage®and IBM TotalStorage products www.ibm.com/storage/support/
Each of the PDF publications in the Table 2 on page xviii library is also available in
the IBM Knowledge Center by clicking the number in the “Order number” column:
© Copyright IBM Corp. 2016 xvii

Table 2. Storwize V5000 Gen2 library
Title Description Order number
IBM Storwize V5000 Gen2 Quick
Installation Guide
The guide provides instructions for unpacking your
order and installing your system. The first chapter
describes how to verify your order, identify
hardware components, and meet environmental
requirements. The second chapter describes how to
install the hardware and attach data cables and
power cords. The last chapter describes how to
access the management GUI to initially configure
your system.
GC27-8581
IBM Storwize V5010 Installation Poster The installation poster provides an illustrated
sequence of steps for installing the enclosures in a
rack and beginning the setup process for a Storwize
V5010 system.
GC27-8597
IBM Storwize V5020 Installation Poster The installation poster provides an illustrated
sequence of steps for installing the enclosures in a
rack and beginning the setup process for a Storwize
V5020 system.
GC27-8598
IBM Storwize V5030 Installation Poster The installation poster provides an illustrated
sequence of steps for installing the enclosures in a
rack and beginning the setup process for a Storwize
V5030 system.
GC27-8599
IBM Systems Safety Notices The guide contains translated caution and danger
statements. Each caution and danger statement in
the Storwize V5000 Gen2 documentation has a
number that you can use to locate the corresponding
statement in your language in the IBM Systems
Safety Notices document.
G229-9054
IBM Storwize V5000 Gen2 Read First
Flyer
This document introduces the major components of
the Storwize V5000 Gen2 system and describes how
to get started with the IBM Storwize V5000 Gen2
Quick Installation Guide.
GI13-2860
IBM Statement of Limited Warranty
(2078)
This multilingual document provides information
about the IBM warranty for machine type 2078.
Part number: 00AK322
IBM License Agreement for Machine
Code
This multilingual guide contains the License
Agreement for Machine Code for the Storwize
V5000 Gen2 product.
SC28-6872 (contains
Z125-5468)
IBM documentation and related websites
Table 3 lists websites that provide publications and other information about the
Storwize V5000 Gen2 or related products or technologies. The IBM Redbooks®
publications provide positioning and value guidance, installation and
implementation experiences, solution scenarios, and step-by-step procedures for
various products.
Table 3. IBM documentation and related websites
Website Address
IBM Publications Center www.ibm.com/e-business/linkweb/publications/
servlet/pbi.wss
IBM Redbooks publications www.redbooks.ibm.com/
xviii Storwize V5000 Gen2: Quick Installation Guide

Related accessibility information
To view a PDF file, you need Adobe Reader, which can be downloaded from the
Adobe website:
www.adobe.com/support/downloads/main.html
How to order IBM publications
The IBM Publications Center is a worldwide central repository for IBM product
publications and marketing material.
The IBM Publications Center offers customized search functions to help you find
the publications that you need. Some publications are available for you to view or
download at no charge. You can also order publications. The publications center
displays prices in your local currency. You can access the IBM Publications Center
through the following website:
www.ibm.com/e-business/linkweb/publications/servlet/pbi.wss
Related websites
The following websites provide information about Storwize V5000 Gen2 or related
products or technologies.
Type of information Website
Storwize V5000 Gen2 support www.ibm.com/storage/support/storwize/v5000
Technical support for IBM storage
products
www.ibm.com/storage/support/
IBM Electronic Support registration www.ibm.com/support/electronicsupport
Sending your comments
Your feedback is important in helping to provide the most accurate and highest
quality information.
To submit any comments about this book or any other Storwize V5000 Gen2
documentation, send your comments by email to [email protected]. Include
the following information in your email:
vPublication title
vPublication form number
vPage, table, or illustration numbers that you are commenting on
vA detailed description of any information that should be changed
How to get information, help, and technical assistance
If you need help, service, technical assistance, or just want more information about
IBM products, you will find a wide variety of sources available from IBM to assist
you.
About this guide xix

Information
IBM maintains pages on the web where you can get information about IBM
products and fee services, product implementation and usage assistance, break and
fix service support, and the latest technical information. For more information,
refer to Table 4.
Table 4. IBM websites for help, services, and information
Website Address
Directory of worldwide contacts http://www.ibm.com/planetwide
Support for Storwize V5000 (2077 or
2078)
www.ibm.com/storage/support/storwize/v5000
Support for IBM System Storage
and IBM TotalStorage products
www.ibm.com/storage/support/
Note: Available services, telephone numbers, and web links are subject to change
without notice.
Help and service
Before calling for support, be sure to have your IBM Customer Number available.
If you are in the US or Canada, you can call 1 (800) IBM SERV for help and
service. From other parts of the world, see http://www.ibm.com/planetwide for
the number that you can call.
When calling from the US or Canada, choose the storage option. The agent decides
where to route your call, to either storage software or storage hardware, depending
on the nature of your problem.
If you call from somewhere other than the US or Canada, you must choose the
hardware option when calling for assistance. When calling IBM for service
regarding the product, follow these guidelines for the hardware :
Software option
Identify the Storwize V5000 Gen2 product as your product and supply
your customer number as proof of purchase. The customer number is a
7-digit number (0000000 to 9999999) assigned by IBM when the product is
purchased. Your customer number should be located on the customer
information worksheet or on the invoice from your storage purchase. If
asked for an operating system, use Storage.
Hardware option
Provide the serial number and appropriate 4-digit machine type. For
Storwize V5000, the machine type is 2077 or 2078.
In the US and Canada, hardware service and support can be extended to 24x7 on
the same day. The base warranty is 9x5 on the next business day.
Getting help online
You can find information about products, solutions, partners, and support on the
IBM website.
To find up-to-date information about products, services, and partners, visit the IBM
website at www.ibm.com/storage/support/storwize/v5000.
xx Storwize V5000 Gen2: Quick Installation Guide