IBM TotalStorage Network Attached Storage 300G Service manual

TotalStorage Network Attached Storage 300G
User’s Reference
Version 1 Release 1
GA27-4271-00


TotalStorage Network Attached Storage 300G
User’s Reference
Version 1 Release 1
GA27-4271-00


Note
Before using this information and the product it supports, be sure to read the general information in “Appendix A. Notices” on
page 43.
First Edition (March 2001)
This edition applies to version 1, release 1, of the IBM 5196 TotalStorage Network Attached Storage 300G (Model
G00) (product number 5196-G00) and to all subsequent releases and modifications until otherwise indicated in new
editions.
Order publications through your IBM representative or the IBM branch office servicing your locality. Publications are
not stocked at the address below.
IBM welcomes your comments. A form for reader’s comments is provided at the back of this publication. If the form
has been removed, you may address your comments to:
International Business Machines Corporation
Design & Information Development
Department CGF
PO Box 12195
Research Triangle Park, NC 27709–9990
U.S.A.
You can also submit comments on the Web at www.ibm.com/networking/support/feedback.nsf/docsoverall.
When you send information to IBM, you grant IBM a nonexclusive right to use or distribute the information in any
way it believes appropriate without incurring any obligation to you.
© Copyright International Business Machines Corporation 2001. All rights reserved.
US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract
with IBM Corp.

Contents
Figures ............................v
Tables ............................vii
About this book ........................ix
Who should read this book.....................ix
Frequently used terms ......................ix
Publications ..........................ix
Model G00 product library ....................ix
Hardcopy publications shipped with the Model G00 ...........x
Related publications ......................x
Web sites ...........................x
Chapter 1. Introduction......................1
Chapter 2. Quick start ......................3
Setting up your appliance .....................3
Installing the IBM Advanced Appliance Configuration Console .......3
Accessing Universal Management Services ..............4
Administering the appliance.....................4
Maintenance (Date and Time) ...................4
Network Setup ........................5
Disks and Volumes .......................5
Users and Groups .......................5
Folders and Shares ......................6
Chapter 3. Configuration, administration, and management .......7
IBM Advanced Appliance Configuration Utility ..............8
Advanced Appliance Configuration Utility Agent ............8
Advanced Appliance Configuration Utility Console ...........9
Universal Manageability Services ..................15
System requirements .....................15
Starting UM Services .....................15
Windows 2000 for Network Attached Storage..............17
Terminal Services and the IBM NAS Administration Console ........17
Connecting to Terminal Services .................18
IBM NAS Administration console .................18
Chapter 4. Advanced administrative functions ............21
NAS Backup Assistant ......................21
Restoring using the NT Backup panel ...............21
Persistent Images........................22
Granting User Access to Persistent Image Files............24
Tivoli SANergy .........................24
FastT Check..........................25
Chapter 5. Troubleshooting....................27
Diagnostic tools overview .....................27
Identifying problems using LEDs ..................27
Power-supply LEDs ......................28
Light-path diagnostics .....................28
Diagnostics panel .......................28
Light-path diagnostics .....................29
© Copyright IBM Corp. 2001 iii

Recovering BIOS ........................31
Intel PROSet II .........................33
FastT Check..........................33
Troubleshooting charts ......................34
Troubleshooting the Ethernet controller ...............36
Replacing the battery ......................38
Chapter 6. Using the Recovery and Supplementary CDs ........41
Using the Recovery Enablement Diskette and Recovery CD ........41
Using the Supplementary CD ...................42
Appendix A. Notices ......................43
Trademarks ..........................44
Appendix B. Getting help, service, and information ..........45
Service support.........................45
Before you call for service.....................46
Getting customer support and service ................46
Getting help online: www.ibm.com/storage/support/nas .........46
Getting help by telephone ....................47
Appendix C. Purchasing additional services .............49
Warranty and repair services....................49
Appendix D. POST error messages ................51
Power-on self-test........................51
POST beep code descriptions ..................51
POST beep codes ......................53
POST error messages .....................54
Event/error logs .......................62
POST diagnostic programs ....................62
Text messages ........................63
Starting the diagnostic programs .................63
Viewing the test log ......................64
Diagnostic error message tables .................65
Index ............................71
iv 300G User’s Reference

Figures
1. Diagnostics panel LEDs ............................29
2. Boot block jumper location ...........................32
3. Battery removal ...............................39
4. Battery replacement..............................40
© Copyright IBM Corp. 2001 v

vi 300G User’s Reference

Tables
1. Power supply LEDs ..............................28
2. Light-path diagnostics .............................29
3. Troubleshooting symptoms and actions ......................34
4. Ethernet problems and actions..........................37
5. Supplementary CD directories ..........................42
6. IBM Web sites for help, services, and information...................45
7. Telephone numbers for warranted help and information.................47
8. POST beep codes ..............................53
9. POST error messages .............................54
10. Diagnostic error messages ...........................65
© Copyright IBM Corp. 2001 vii

viii 300G User’s Reference