IDTECH ViVOpay VP6300 User manual

ID TECH
10721 Walker Street, Cypress, CA 90630-4720
Tel: [phone] Fax [phone]
www.idtechproducts.com [e-mail]
ViVOpay ™ VP6300
User Manual
80154502-001 Rev. H
17 August 2020

ViVOpay ™ VP6300 User Manual
Page | 2
Copyright © 2020 ID TECH. All rights reserved.
This document, as well as the software and hardware described in it, is furnished under license and
may be used or copied online in accordance with the terms of such license. The content of this
document is furnished for information use only, is subject to change without notice, and should not
be construed as a commitment by ID TECH. While every effort has been made to ensure the accuracy
of the information provided, ID TECH assumes no responsibility or liability for any unintentional errors
or inaccuracies that may appear in this document. Except as permitted by such license, no part of this
publication may be reproduced or transmitted by electronic, mechanical, recording, or otherwise, or
translated into any language form without the express written consent of ID TECH.
ID TECH and ViVOpay are trademarks or registered trademarks of ID TECH.
Warranty Disclaimer
The services and hardware are provided "as is" and "as-available" and the use of the services and
hardware are at its own risk. ID TECH does not make, and hereby disclaims, any and all other express
or implied warranties, including, but not limited to, warranties of merchantability, fitness for a
particular purpose, title, and any warranties arising from a course of dealing, usage, or trade practice.
ID TECH does not warrant that the services or hardware will be uninterrupted, error-free, or
completely secure.

ViVOpay ™ VP6300 User Manual
Page | 3
FCC warning statement
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this
device may not cause harmful interference, and (2) this device must accept any interference received, including
interference that may cause undesired operation.
The user manual for an intentional or unintentional radiator shall caution the user that changes or modifications
not expressly approved by the party responsible for compliance could void the user’s authority to operate the
equipment.
Note: The grantee is not responsible for any changes or modifications not expressly approved by the party
responsible for compliance. Such modifications could void the user’s authority to operate the equipment.
Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant
to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates uses and can radiate radio frequency energy
and, if not installed and used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of
the following measures:
•Reorient or relocate the receiving antenna.
•Increase the separation between the equipment and the receiver.
•Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
•Consult the dealer or an experienced radio/TV technician for help.
This device complies with FCC RF radiation exposure limits set forth for an uncontrolled environment.
The antenna(s) used for this transmitter must not be co-located or operating in conjunction with any other
antenna or transmitter and must be installed to provide a separation distance of at least 20cm from all persons.
Cautions and Warnings
Warning: Avoid close proximity to radio transmitters which may reduce the ability of
the reader.
Avertissement: Évitez la proximité d'émetteurs radio, ce qui peut réduire la
performance du lecteur.

ViVOpay ™ VP6300 User Manual
Page | 4
Table of Contents
1. INTRODUCTION..................................................................................................................................................................................5
1.1. PCI/EMV Certified 3-in-1 Reader.....................................................................................................................................5
1.2. Optional Accessories ............................................................................................................................................................5
2. FEATURES ...........................................................................................................................................................................................6
2.1. Approvals .................................................................................................................................................................................6
2.2. Physical Characteristics.......................................................................................................................................................7
2.3. Firmware..................................................................................................................................................................................7
2.4. Durability of Specs ................................................................................................................................................................8
2.5. Electrical and Power Specs.................................................................................................................................................8
2.6. Environmental Characteristics ..........................................................................................................................................8
3. SPECIFICATIONS................................................................................................................................................................................9
3.1. EMV Specifications................................................................................................................................................................9
3.2. MSR Specifications ...............................................................................................................................................................9
3.3. Connectivity..........................................................................................................................................................................10
4. OVERALL LAYOUT ..........................................................................................................................................................................10
5. INSTALLATION.................................................................................................................................................................................11
5.1. Custom Writing ...................................................................................................................................................................12
5.2. Cables.....................................................................................................................................................................................12
5.3. Parts .......................................................................................................................................................................................13
5.4. Installation of Reader........................................................................................................................................................13
5.5. Connecting to Power .........................................................................................................................................................13
6. INSTALLATION GUIDELINES........................................................................................................................................................13
7. DECOMMISSIONING SRED DEVICES ........................................................................................................................................14
8. USING THE VIVOPAY VP6300 TO MAKE A PURCHASE ......................................................................................................14
8.1. Presenting Cards or NFC Phones...................................................................................................................................14
9. 24-HOUR DEVICE REBOOT.........................................................................................................................................................15
10. FIRMWARE UPDATE...................................................................................................................................................................15
10.1. Preparation ........................................................................................................................................................................15
10.2. Uploading Firmware for RS-232 or USB...................................................................................................................15
11. TROUBLESHOOTING...................................................................................................................................................................18
12. RADIO FREQUENCY.....................................................................................................................................................................19

ViVOpay ™ VP6300 User Manual
Page | 5
1. Introduction
ID TECH's ViVOpay VP6300 is a compact 3-in-1 credit card reader designed to support Magstripe
(MSR), contact EMV, and contactless card reading using NFC and RFID.
The ViVOpay VP6300 has a high-contrast LCD display designed to deliver MSR, EMV, and contactless
payment such as Parking, Ticketing, and Payment Kiosks. This device supports MasterCard PayPass,
Visa VCPS, American Express ExpressPay, and Discover DPAS. The VP6300 also supports popular
digital wallet technologies, including Apple Pay (and Apple VAS), Google Pay (including Google
SmartTap), and Samsung Pay.
The ViVOpay VP6300 is certified in the latest payment standards of EMV (including Contactless Level
1 support, multiple card brand support, and full Level 1 and Level 2 support for contact EMV), with PCI
(5.x) compliance. The unit also offers a SRED upgrade for extra assistance with tamper resistance
measures.
The ViVOpay VP6300 supports USB and serial (RS-232) host communications using the command
protocol described in the NEO Interface Developers Guide. This comprehensive guide describes
firmware commands and other available features in ID TECH's contactless payment devices.
Contact an ID TECH representative to obtain a copy of this guide. Additionally, a feature rich, Windows
based Universal SDK is available to aid in rapid development of applications that needs to
communicate with the VP6300.
Check the Downloads link on the ID TECH public Knowledge Base for the latest VP6300 demos,
utilities, SDK updates, white papers, and other downloads. All are available for free and without
registration.
Model Number
Description
IDVV-580801
Unattended hybrid vending reader (non-SRED); 0 SAM; TDES; AMDV + Wallet overlay
IDVV-581821P
Unattended hybrid vending reader SRED; 2 SAM; TDES; AMDV + Wallet overlay
Model Number
Description
80154227-001
Evaluation Cable
220-0012-00
USB Cable (goes with the Eval cable)
220-2463-00
RS-232 Cable (connects with Eval cable)
140-2035-00
USA Power Supply

ViVOpay ™ VP6300 User Manual
Page | 6
2. Features
The ViVOpay VP6300 supports the following:
•Contactless: ISO/IEC 14443 Type A and B
•ISO 18092 peer-to-peer communication
•LEDs:
o4 green LEDs at the top
o1 tri-color LED indicator for MSR
oLED indicator for contact chip at the bottom
•RS-232 & USB connectivity options
•Programmable beeper for audible cues
•Tamper detection (SRED models only) with automatic data zeroization
•Available with or without 2 SAMs
•Bidirectional magnetic stripe reading of up to 3 tracks of data
•JIS-1 and JIS-II support
•ICC reader (bottom-facing insert slot) with landing contact
•Contact EMV Level 1 and 2 certified
•Contactless EMV Level 1 certified
•Certified to all major card brand contactless specifications
•Uses ID TECH's proven Common Kernel, for EMV L2 compatibility
•Encrypted MSR, contact, and contactless EMV output, with DUKPT key management
•TR34 Remote Key Injection Protocol
•Quick Chip and M/Chip Fast compatibility for rapid contact EMV (less than 2 seconds)
•USB or RS-232 (for data communication)
•1-year manufacturer warranty
Item
Regulation & Class
CE
EN55032 or EN55035, Class- B
FCC
Part 15, Class-B
RoHS
2002/95/EC
UL
Compliance with UL regulations
REACH
Compliance with REACH regulations
USB IF
Compliance with USB IF regulations
EMV
Contact L1 & L2 / and Contactless L1 & L2
American Express
American Express® ExpressPay 3.1
Discover
Discover® DPAS 1.0 Zip 3.1.2
MasterCard
MasterCard® Mchip 3.1.1
Visa
Visa VCPS 2.2
Interac
Interac 1.5d
PCI
PCI PTS 5.X Certified
OTHERS
Apple Pay Apple VAS
Google Pay
Google Smart Tap 2.1

ViVOpay ™ VP6300 User Manual
Page | 7
Feature
Support Function
Magnetic stripe
•Meets ISO 7810/ISO 7811 specification Supports AAMVA format
•Supports JIS I and II card format
•
Supports single, dual and triple tracks. Bi-directional reading
Contactless
•
EMVCo Contactless Level 1
•ISO 14443 Type A&B, Mifare, ISO 18092 (including P2P) Visa: VCPS 2.2 or later (MSD
and qVSDC)
•IRWIN listed
•Visa Transit extensions MasterCard: M and Chip 3.1 or later American Express:
ExpressPay 3.1 Discover: DPAS 1.0
•Interac: Flash version 1.5d PBOC: level 1 and 2
•MiFare: Classic, Ultralight C, DESFire, DESFire EV1 Google Pay Support
•Google Smart Tap 2.1 Apple Pay Support Apple VAS
•
Samsung Pay NFC
Contact
•
EMVCo Contact Level 1 & 2
•
ID TECH Common Kernel for Contact L2
Key injection
•
Compatible with FutureX and Geobridge HSMs for Data Key Injection
•Can communicate with HSM via USB or RS-232 port
•Support for RSA keys generation and certificates loading Support for Asymmetric TR-34
Remote Key Injection
Security
•
PCI PTS SRED Certified (5.x or higher)
•Supports ID TECH Encrypted Data Output Format – 80000502-001 Support multiple
encryption formats:
oTDES
oAES
oRSA-based TransArmor
•Supports Multiple Key management techniques: DUKPT
•Master Session Key
•Secure firmware upgrading in the field
•Secure commands, in MAC or PKI, for configuring devices such as RTC, whitelist, reset
device and more.
Command Set
Reference the NEO Interface Developers Guide - 800139403-001
Host Interfaces
RS-232, USB-HID
Firmware/Application
Download
Use host interfaces to download firmware and application
Item
Field
Physical Dimensions
108mm x 85mm x 55mm (L x W x H)
Structural Material
PC UL 94V-0 plastic with UV stabilizer
Mounting
Four (4) #8-32 brass nuts
Housing Color
Black
Texture
MT11020
Intrusion Rating
IP 64
Impact Rating
IK 08
LCD display
Graphic display, 128x64 dots
LED
4 LEDs for EMV certification 1 LED for MSR indicator
1 LED for ICC indicator
4 Blue LED vending machine

ViVOpay ™ VP6300 User Manual
Page | 8
Memory
QSPI Flash for code storage and SDRAM for memory
Multiple Hosts
Stores multiple sets of keys for different hosts
LEDs
LEDs – Green NFC Certification LED
Audio
Beeper for contactless transaction and other functions
Logs
Keep logs for firmware/application download, secure events
Item
Specification
Note
Power Input: VIN
DC +7.5V
Normal operating input range
DC + 6.5V
Absolute minimum input voltage
Power Consumption
DC +47V
<1A
Absolute maximum input voltage
Absolute maximum input voltage
Item
Specification
Note
Operating Temperature
-20 °C to 70 °C
1.
Non-condensing.
2. Product operation temperature is limited to the range for
the reason of the constraint of LCD specification.
Storage Temperature
-30 °C to 80 °C
1.
Non-condensing.
2. Product storage temperature is limited to the range for the
reason of the constraint of LCD specification.
Operating Humidity
5% to 95%
Non-condensing
Storage Humidity
5% to 95%
Non-condensing
ESD
Device Unit
Contact
±8kV
Test cable and connector must be fully isolated with insulating
material to prevent ESD discharge.
Air discharge
±12KV
Mag Head
Contact
±4kV
Air discharge
±8KV
Note: Cables and connectors must be fully isolated with insulating material to prevent ESD
discharge.
Item
Specification
Magnetic Head
1,000,000 swipes minimum
Rail
1,000,000 swipes minimum
Keypad
1,000,000 operations per key
Smartcard connector
500,000 cycles minimum per connector

ViVOpay ™ VP6300 User Manual
Page | 9
3. Specifications
Hardware
MTBF
500,000 hours
Receiver Subcarrier Data
ISO 14443-2 Type A: Modified Manchester ISO 14443-2 Type B: NRZ-L, BPSK
ISO 18092
ISO 21481 (PCD & NFC)
Typical Read Range
4-6 cm (1.5 to 2.3 inches)
Electrical
Working Current
Rated Power
Maximum Field Strength
<500mA(@7.5VDCIN)
<3.8W
2.6 dBuA/m at 3 m
Item
Specification
Slot width
0.9mm min
Media Thickness
0.76mm (tolerance ±0.08mm)
Card Formats
ISO-7816
Contact force
0.2 to 0.6N
Technology
Friction type
Item
Specification
Note
Head
Standard 3T head
Head material
Perm alloy
Lead Out
FPCB
Slot width
1.5mm±0.05
Media Thickness 0.76mm (tolerance ±0.08mm)
Max 0.89mm
ISO 7810 ID-1 card
Card Formats
ISO-7811
Media Densities
75 bpi, 210 bpi
Media Coercivity
250 to 4200 Oersted
Reading Direction
Bi-direction
Swipe Speed
3 to 50 IPS
Low Amplitude
Reading
30% @210 bpi, 40% @75 bpi

ViVOpay ™ VP6300 User Manual
Page | 10
Item
Description
Function
Specification
Connector
Type
2 row lock type
JST B10B-PADSS-F or equivalent
Number of Pins
10 pins
Connector
No
Signal
Description
Pin Assignment
1 +5VIN Power input: 5VDC
2
GND_EARH
Chassis Ground
3
RS-232TX
RS-232 TX signal
4
RS-232RX
RS-232 RX signal
5
GND_EARTH
Chassis Ground
6
GND
Power ground
7
USB_DATA+
USB DATA+ signal
8
USB_DATA-
USB DATA- signal
9
VIN
Power input: 7.5 ~ 45 VDC
10
GND
Power ground
4. Overall Layout

ViVOpay ™ VP6300 User Manual
Page | 11
5. Installation
Installing the ViVOpay VP6300 on a mounting surface has the drill template as follows:

ViVOpay ™ VP6300 User Manual
Page | 12
To fabricate custom wiring for the unit, refer to the wire connection layout below:
Verify possession of the ID TECH cables and adapters as shown above:
•P/N 140-2035-00-E power supply
•P/N 80154227-001 cable with power-input and RJ-45 ports
•P/N 220-2463-00 cable for serial connection

ViVOpay ™ VP6300 User Manual
Page | 13
Verify the following hardware for the installation of the ViVOpay VP6300:
•ViVOpay VP6300 P/N IDVV-580801-A, or IDVV-581821P (SRED).
•USB cable P/N 80154220-001, or RS-232 cable P/N 80154211-001.
•Power supply P/N 140-2035-00-E.
•Eval cable P/N 80154227-001.
Refer to the VP6300 drawing shown further above.
Note: Verify that power cords can physically reach the unit.
Proceed to:
1. Use a #12 drill to locate, mark, and drill 0.20-in. holes for the main mounting points of the
unit. (Space holes 67 mm apart lengthwise (on center) and spaced 55 mm apart (on center)
along the shorter axis.)
2. Secure the unit to the enclosure with compatible bolts or screws.
3. Compressed gasket to protect against unnecessary moisture ingress.
The VP6300 can be powered through the RS-232 communications cable or the USB Y-connector.
1. Connect the +7.5 to 45VDC power supply (P/N 140-2035-00) to the barrel receptacle on the
RS-232 cable, or the barrel part of the Y-cable for USB.
2. Slide the power supply barrel into the receiving recess.
3. Plug the unit in to an AC outlet and verify that the VP6300 lights up.
6. Installation Guidelines
The VP6300 is designed to be mounted on a metal surface close to any internal motors and electrical
devices that may be operating inside the host machine. However, the unit may be susceptible to
Radio Frequency (RF) and electromagnetic interference.
Note: It is important that the unit not be mounted near (within 3 or 4 feet) large electric motors,
computer UPS systems, microwave transmitters, anti-theft devices, radio transmitters, routers.
•The presence of large metal objects can reduce device sensitivity.
•Label the cable ends as Host, ViVOpay, and Power to simplify connection testing or
component replacement.
•Tie and route all cables neatly with nylon cable-ties so they are inaccessible to customers.

ViVOpay ™ VP6300 User Manual
Page | 14
•A responsible party should test each VP6300 on a regular basis (either at the start of each
day or at least once per week) by performing a declined end-to-end transaction. The front
bezel's lights should illuminate.
•The unit should be rebooted on a regular basis to ensure functionality and continued
communication.
7. Decommissioning SRED Devices
All PCI devices require the proper decommissioning prior to device disposal in order to ensure the
protection of all sensitive financial card data.
For instructions on decommissioning the device, see Decommissioning of SRED Devices on the ID
TECH Knowledge Base.
8. Using the ViVOpay VP6300 to Make a Purchase
Trial transactions should confirm the unit's ability to read the Contactless test card interactions.
1. Connect the VP6300 to a tablet or laptop.
2. Run the Universal SDK Demo program, U Demo.
3. Issue a CTLS (contactless) Start Transaction command.
4. Results will display in the log pane of the demo UI.
If unsuccessful, there will be no reaction from the reader.
The ViVOpay VP6300 allows for credit and debit card purchases using Contactless technology.
1. Present the card or phone parallel to the module. The unit will beep, and all four green LEDs
should illuminate briefly to indicate a successful test.
2. Trial transactions should confirm the unit's ability to read the Contactless test card
interactions.
3. Connect the VP6300 to a tablet or laptop and run the Universal SDK Demo program, U Demo.
4. Issue a CTLS (contactless) Start Transaction command.
5. Results will display in the log pane of the demo UI.
If unsuccessful, there will be no reaction from the reader.

ViVOpay ™ VP6300 User Manual
Page | 15
9. 24-Hour Device Reboot
Per PCI Requirements, this device reboots every 24 hours. Please contact your device integrator if
you need to check the reboot time for your unit.
10. Firmware Update
The VP6300 can have its firmware upgraded in the field using either serial or USB interfaces.
To update the new firmware:
•PC with available serial or USB port.
•VP6300 with a serial data cable or a USB cable attached.
•Firmware files (including Boot Loader files) for the desired firmware.
•Software (for the PC) that will upload the firmware files to the VP6300.
•Move firmware files (*.fm) and bootloader .exe files into the same folder.
•Confirm device is correctly connected to the power source and RS-232 and USB connection.
(If RS-232 is the interface choice, then please close all software that is using RS-232
communication.)
•Run the bootloader utility, choosing communication type and parameters according to the
connection interface.
oFor USB interface, choose HID and verify VID displaying 0ACD.
•Click the Load button and firmware will load onto the device.
•When Firmware Successfully Downloaded appears on the bootloader utility, and the
firmware has been successfully installed.
•Close bootloader utility.

ViVOpay ™ VP6300 User Manual
Page | 16
Serial Interface:

ViVOpay ™ VP6300 User Manual
Page | 17
User interface:

ViVOpay ™ VP6300 User Manual
Page | 18
11. Troubleshooting
The ViVOpay VP6300 reader is designed to be reliable and easy to troubleshoot. The components
that may require troubleshooting include the power module (if applicable), the reader, and the serial
cable.
Symptom
Possible Cause
Remedy
General Issues
Reader does not appear to
be powered on (no LEDs are
lit).
•
Reader not powered on.
•Reader has incorrect
voltage.
•Improper use of internal
power supply provided by
the kiosk.
•
Check cable connections.
•Verify that power is on and correct voltage and current
are present.
•Make sure the correct pins are utilized.
•Make sure the power provided is within the specified
range of the reader.
•Make sure the correct polarity is observed.
•For more information, refer to the Input Voltage under
the Electrical specification section.
•Replace the device with a known-good device to verify
the power supply and wiring in the installation are
sound.
Reading Cards and Phones
LEDs do not light and
beeper is not audible when
card or fob presented.
•
Card, fob, and phone not
properly presented.
•RF interference.
•Unsupported card used.
•Wrong firmware (contact
your local support
representative).
•
Present card, fob and phone closer to the device, and
ensure it is parallel to the face of the reader.
•Verify the card, fob, and phone are valid and current.
•Verify there are metal is not interfering with the device.
•Test with ViVOcard Contactless Test Card.
•part number 241-0015-03 Rev A.
•Try a different card or fob.
•Check to see if card or fob is damaged.
•Verify that correct firmware is loaded on reader (local
support representative only).
•Power cable plug is fully inserted.
•
Replace the unit.
Some cards or fobs read,
but not all.
•Possible bad card or fob.
•Unsupported card used.
•Wrong firmware (contact
your local support
representative).
•Check to see if card or fob is damaged.
•Verify that correct firmware is loaded on reader (local
support representative only).
•Card readers must contain the latest versions of card-
brand public certificates (CAPKs). If a CAPK is out of
date, one particular kind of card may no longer be
usable. Update the CAPK.
Communication to Kiosk
No data is received, or data
is garbled.
•
Faulty or incorrect cable
connections.
•
Check that the cable connection is secure and in the
correct port on the unit
Load Firmware
Firmware loading software
indicates Open RS-232
Failed
•
Device is not well
connected to PC. Or other
software is using the serial
interface.
•
Check the cable connection.
•Close other software which might be using the same
serial interface.
Firmware loading software
indicates Load Firmware
Failed.
•
Device is not well
connected to PCs.
•
Check the cable connections.

ViVOpay ™ VP6300 User Manual
Page | 19
Firmware loading software
indicates Send Command
Failed
.
•
Bootloader firmware in
device is destroyed.
•
Contact your support representative to reload
manufacture's firmware.
If you are unable to resolve the problem, please contact [e-mail] (sending an e-mail
to this address will automatically open a support ticket).
12. Radio Frequency
Q. Why do I need to know about RF interference?
A. RF is when contactless payment uses radio frequency technology to send card data to a terminal
reader.
Q. How can RF interference affect contactless payment?
A. RF Interference can cause data errors. If RF Interference is present, contactless payment devices
may operate intermittently or inconsistently.
Q. Where does RF interference come from?
A. Radio Frequency Interference (RFI) can originate from a wide number of sources at the point-of-
sale (POS).
Some examples of sources of RF energy and RF interference include:
•AM/FM radio and TV transmitters 2-way radios, pagers
•Mobile telephones Power lines, transformers Medical equipment Microwaves
•Electromechanical switches
Q. What should I do if I suspect RF interference exists in my environment?
A. Begin by inspecting the environment for possible sources of RF interference.
Q. Do equipment manufacturers test their devices for RF interference?
A. Electronic equipment is tested for RFI sensitivity by the manufacturers. These tests are performed
in a controlled laboratory environment and will often not replicate the types of devices that would be
encountered in the point-of-sale (POS) environment.
Q. What RF levels will impact RF operations?
A. Factors that can cause RF interference vary case-by-case. There are no set rules defining a single
RF level that will cause RFI. RFI depends on the sensitivity of the equipment under consideration, or
how low an interpreting signal can be in the presence of the equipment and cause problems.
Equipment can be particularly sensitive to very low signal levels of one frequency and yet be quite
immune to high signal levels of another frequency - so frequency is an important factor. Some
electronic system components are internally shielded and have a very high immunity to interference;
but generally, most equipment has not been so engineer.