Igloohome Padlock 2 User manual

1
Version 0.1 12/22
User guide
Padlock 2.

We’re always updating our guides because we want to keep things fresh! You can visit
igloohome.co/support periodically to view the latest version, unless, this is the latest
version. Hello you, igloohomie from the future, wow!
Hi there!
We’re so glad you’ve decided to join us on this journey to create a world
without keys. You’re officially an igloohomie!
In this guide, you’ll find everything you need to get started with your lock.
We hope that we’ve been as comprehensive and informative as possible.
Afterall, we’re here to make life easier for you (at least when it comes to your
home’s access).
If you do not find what you’re looking for, we’re working on updating it. Or… you
could reach out to us at [email protected]o because we love interacting
with you! Speaking of interaction, let’s stay connected regardless. Why don’t
you join the community of igloohomies worldwide?
Watch us on
YouTube
Maybe network with
us on LinkedIn
Follow us on
Facebook
Or stalk us on
Instagram

Table of Contents
What’s Included 4
Specifications 5
Lock Anatomy 6
Lock Features 7
Charging the Batteries 8
App Onboarding 9
Mode of Access 10
Manage Lock Features 11
Manage Lock Settings 13
Audio and LED Indications 14
Hard Reset 15
Admin Features 16
Troubleshoot 17

4
What’s Included
USBC-USBC CablePadlock 2

5
Specifications
SKU SP2
Body Zinc Alloy, Stainless Steel, Rubber
Shackle Hardened Steel
Gross (with packaging) 0.5kg / 1.1 lbs
Net 0.5kg / 1.1 lbs
Modes of access (Entry) Pin Code, Bluetooth
Power type Rechargeable Lithium battery
Battery life Up to 9 months*
Emergency power type USB-C jumpstart
Battery operating temperature -20°C to 50°C / -4°F to 122°F
Operating temperature -20°C to 50°C / -4°F to 122°F
Certifications IPX7, CE, FCC, ISED, UKCA, UN38.3, MIL-STD 810H (7 tests)
Protocols Bluetooth 5.0, algoPIN™ technology
Usage Suitable for both indoor and outdoor usage
Front Side
For damage resulting from incorrect use of lock, use of lock in potentially explosive
environments, or use of lock outside of stipulated specifications, the customer bears
sole responsibility. igloohome accepts no liability whatsoever.
* Battery life may vary at extreme temperatures.
38mm55mm
78mm
24.3mm
35.6mm
8.7mm

6
Lock Anatomy
Hardened Steel
Shackle
Clear Unlock
RubberBumper
Rubber Cover
USB-C Port

7
Lock Features
Low Battery Alert
Intuitive audio and visual alerts will
prompt you to change the batteries
when it runs low.
Battery
Emergency Jumpstart
Easily jumpstart the lock with a
USB-C cable connected to a power
bank if batteries are drained.
Lock
Relock Reminder Alert
Lock will display an LED alert to
remind users to fasten the shackle.
Volume Control
Adjust the volume according to
your preference. Select from levels
0 (mute) to 5 (loudest).
Auto Lock
Automatically locks once the
shackle is fastened.
Security Lockout
Padlock access is disabled after
several incorrect access attempts to
ensure your assets are secured.
Rechargeable Battery
Simply recharge the lock with a
USB-C cable if battery levels run low.
6 months worth of use in less than an
hour of charging.

8
It is recommended that you fully charge the Padlock 2 before usage.
Charging requirements: Prescribed charger is 5V 1A (5W). Charging time to
50% and 100% is 30 minutes and 1 hour respectively.
2
Charging via the USB-C port
on the Padlock 2
1. Connect the USB cable into the USB-C
port on the Padlock 2
2. Insert the other end of the cable into a
USB-C Power Adapter (not provided)
and plug it into a power outlet.
LED indications for charging status
1. Fully charged - Breathing green LED
2. Charging - Breathing red LED
Charging the battery

9
App Onboarding
The mobile app is available for free on the App Store and Google Play Store!
Download the igloohome app
App Store Google Play
2Pairing the lock
b) Once you have tested it, you can now begin to pair the lock to
your igloohome account.
1. On the home page, tap [+]
2. Tap [Pair New Lock or Device]
3. Select [Padlock 2] and follow the pairing instructions.
Note:
Ensure your Bluetooth and Location services are turned on. You may
have to perform a Bluetooth sync after successfully pairing the lock
to obtain the initial battery status of the device.
a) Test factory PIN unlock:
1. Wake the lock by pressing the button for 5 seconds
OR plug the USB-C cable into the lock to wake it up into pairing mode
2. In the factory mode (before pairing), the PIN to unlock the lock is 1 2 3 4 5 6 7 8 9 0

10
Modes of Access
To unlock via PIN code:
1. Wake the lock by pressing any button on the front body.
2. Enter a valid PIN code, with or without decoy digits, followed by .
3. The LED indicator on the lock will flash green when it is successfully unlocked.
You will also hear four ascending tones.
Note: Ensure your Bluetooth service is turned on and that you are within range of the lock.
a
bTo unlock via Bluetooth:
1. Select the lock you want to unlock.
2. Tap [ ]

11
Manage Lock Features
Auto Lock
You can configure the duration before Auto Lock is triggered:
*Please ensure you are within Bluetooth range of the lock and your Bluetooth
function is turned on.
1. On your app, tap [Lock Settings].
2.Select [Auto Lock Timer]
3. Select from the list of preset durations or choose to never automatically lock.
4.Tap [Apply Changes].
If you choose to never automatically lock, you may wish to perform a manual relock:
Hold the on the keypad for 2 seconds. The LED indicator will flash green and you’ll
hear a long beep for successful relocking.
Security Lockout
You can configure the number of attempts before the Security Lockout mode is
enabled:
*Please ensure you are within Bluetooth range of the lock and your Bluetooth
function is turned on.
1. On your app, tap [Lock Settings].
2. Select [Security Lockout].
3. Select the number of attempts from 1 to 10, or choose to deactivate this
function completely.
4. Tap [Apply Changes].
Once this is set, the lockout will be triggered after you exceed the number of
attempts set.
Your lock will reject any further unlocking attempts via the same mode you used. You
can disable it by trying another valid access mode.
Triggered Security Alarm Security Lockout
1st Time 30 Sec 1 Min
2nd Time 60 Sec 5 Min
3rd and
Consecutive Time 90 Sec 10 Min
Relock Reminder
Alert
You can enable, disable and configure the duration before the alert sounds o:
*Please ensure you are within Bluetooth range of the lock and your Bluetooth
function is turned on.
1. On your app, tap [Lock Settings].
2. Select [Relock Reminder Alert].
3. Configure the duration between 5 seconds to 10 minutes, or disable the alert.
4. Tap [Apply Changes].

12
Emergency
Jumpstart
1. Connect the USB-C to USB-C cable to a power bank.
2. Plug the USB-C port into the jumpstart port on the lock.
3. Once the lock powers up, enter a valid PIN code within 20 seconds,
followed by to unlock.
Decoy PIN Code 1. Key in up to 8 random digits before your actual PIN code, followed by
to unlock.
Volume Control
To configure the volume of your lock:
*Please ensure you are within Bluetooth range of the lock and your Bluetooth func-
tion is turned on.
1. On your app, tap [Lock Settings].
2. Select [Volume].
3. Select the volume level from 0 to 5 (softest to loudest).
4. Tap [Apply Changes].
Keypad LED
Toggle
To configure the LED settings:
*Please ensure you are within Bluetooth range of the lock and your Bluetooth
function is turned on.
1. On your app, tap [Lock Settings].
2. Select [Keypad LED Toggle].
3. Turn it on or o.
4. Tap [Apply Changes].
This feature is switched on by default.

13
Manage Lock Settings
Lock Information
(View only)
You can view the lock information of the lock by:
1. Select the lock.
2. Tap [Lock Information].
Firmware
Version
(View only)
You have to be entitled to have the DFU rights in order to see this option:
1. Select the lock.
2. Tap [Firmware Version].
Delete Lock
You have to be an owner to delete a lock.
1. Select the lock.
2. Tap [Delete Lock].
3. Tap [Confirm].

14
Audio and LED Indications
Bluetooth
Connection
Successfully
Unlocked
Successfully
Locked
Incorrect
PIN Code
Deleted PIN Code
Obstruction Alarm
Security Lockout
Alarm
Security Lockout
Deactivated
Charging in
Progress
Charging Completed
LED Indicator flashes Blue
Ascending 4 fast tones after unlocked and flash
Green LED 2 times
1 long beep after Padlock is locked
and Green LED for 2 seconds
4 short beeps and flash Red 2 times
3 sets of 4 short beeps and flash Red 2 times
6 sets of 4 short beeps and flash Red 2 times
Low - High siren for 30 / 60 / 90 seconds
and flash Red 2 times
2 long beeps
Breathing red LED flash when
USB-C is connected
Actions Indications
Low Battery
Alert
Hard Reset /
Unpair
Power Start Up
Descending 3 fast tones when keypad is
woken up and breathing Red LED
Descending 4 slow tones
1 long beep then 2 quick beeps
Breathing green LED flash when
USB-C is connected

15
Hard Reset
To Hard Reset your lock:
1. Hold the button for 10 seconds,
2. At the 10th second, the lock will enter a hard reset state and give out one long
beep with red flashing LED for the next 10 seconds.
3. The interval of the RED LED flashes should be 0.5 sec ON and 0.5 sec OFF.
4. Key in the Master PIN followed by the button in the next 10 seconds, else
the lock will exit the hard reset status.
Note:
If Master PIN is correct, red flashing LED changes to green LED for 1 second and
gives out another long beep for 1 second at the same time. Lock will be successfully
hard reset.
* If Master PIN is wrong. Lock will give out the “Incorrect PIN” audio and LED
indicator and exit the hard reset state.

16
Admin Features
If you’re an owner or admin, the Dashboard is an important aspect of the iglooworks
suite of access solutions.
Speak with your BD representative to get your accounts set up before you proceed.
The Dashboard works best with Google Chrome, Safari and Mozilla Firefox.
Quick Start Guide
go.igloohome.co/QSG go.igloohome.co/UGOA
Owner & Admin Guide

17
Troubleshoot
I am unable to close the shackle
to lock the padlock.
• Do an unlock via PIN code or Bluetooth and try
to close the shackle again.
• Note that you might accidentally lock the
padlock manually by holding the UNLOCK button
for 2 seconds when the padlock is open.
• Security Lockout is triggered on the Padlock 2.
• Please refer to page 15.
The padlock keypad flashes white
and LED indicator flashes red when I
activate the keypad.
• The Padlock 2 battery is flat.
• Use the USB C cable to jumpstart the lock and
unlock it.
• Charge the lock to continue using it. Please ensure
that the lock is fully charged before your next
deployment.
The lock is not responding at all.
• Make sure Auto Lock is ON via the
iglooworks mobile app.
• If Auto Lock is ON and the padlock is still not
working, try to lock the padlock manually by
holding the UNLOCK button for 2 seconds.
I closed the shackle but the padlock
did not relock automatically.
• Please ensure USB-C connector is connected to
the USB-C slot securely while unlocking it with
PIN code or Bluetooth.
• Please unlock within 20 seconds.
• Please ensure that the Power Bank has sucient
power.
I tried to use USB-C to jumpstart
the lock but unable to.
I tried to unlock the Padlock 2
but the keypad went o and
came back on with 2 slow and
2 quick beeps.
• The Padlock 2 is low in battery.
• Use an USB-C to USB-C cable connected to a
power bank to jumpstart the lock and unlock
the Padlock 2 to replace the batteries.
• Page 9 for charging of battery.
Hardware Troubleshooting:

18
For more support articles, go to:
igloohome.co/support