Ingenico iSC250 User manual

Ingenico–190‐192AvenueCharlesdeGaulle
92200NeuillysurSeine
Tél.33(0)146258200‐Fax33(0)147725695
Ingenico–190‐192AvenueCharlesdeGaulle
92200NeuillysurSeine
Tél.33(0)146258200‐Fax33(0)147725695900003392R1100001
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Isc250
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Securityofyourterminal
YourdevicefulfilscurrentapplicablePCIPEDsecurity
requirements.
Uponreceiptofyourterminalyoushouldcheckforsignsof
tamperingoftheequipment.Itisstronglyadvisedthatthese
checksareperformedregularlyafterreceipt.Youshouldcheck,
forexample:thatthekeypadisfirmlyinplace;thatthereisno
evidenceofunusualwiresthathavebeenconnectedtoany
portsonyourterminalorassociatedequipment,thechipcard
readeroranyotherpartofyourterminal.Suchcheckswould
providewarningofanyunauthorisedmodificationstoyour
terminal,andothersuspiciousbehaviourofindividualsthathave
accesstoyourterminal. Yourterminaldetectsany“tampered
state”.Inthisstatetheterminalwillrepeatedlyflashthe
message”AlertIrruption!”andfurtheruseoftheterminalwill
notbepossible.Ifyouobservethe“AlertIrruption!”message,
youshouldcontacttheterminalhelpdeskimmediately.
Youarestronglyadvisedtoensurethatprivilegedaccesstoyour
terminalisonlygrantedtostaffthathavebeenindependently
verifiedasbeingtrustworthy.
CAUTION
PositioningoftheISC250oncheckstandmustbeinsuchaway
tomakecardholderPIN(PersonalIdentificationNumber)spying
infeasible.
NEVERaskthecustomertodivulgetheirPINCode.Customers
shouldbeadvisedtoensurethattheyarenotbeingoverlooked
whenenteringtheirPINCode.


WARNINGTOUSERSINTHEUNITEDSTATES
FederalCommunicationCommissionInterference
Statement47CFRSection15.105(b)
Thisequipmenthasbeentestedandfoundtocomplywiththe
limitsforaClassBdigitaldevice,pursuanttoPart15oftheFCC
Rules.Theselimitsaredesignedtoprovidereasonable
protectionagainstharmfulinterferenceinaresidential
installation.Thisequipmentgeneratesusesandcanradiate
radiofrequencyenergyand,ifnotinstalledandusedin
accordancewiththeinstructions,maycauseharmful
interferencetoradiocommunications.However,thereisno
guaranteethatinterferencewillnotoccurinaparticular
installation.Ifthisequipmentdoescauseharmfulinterference
toradioortelevisionreception,whichcanbedeterminedby
turningtheequipmentoffandon,theuserisencouragedtotry
tocorrecttheinterferencebyoneofthefollowingmeasures:
‐Reorientorrelocatethereceivingantenna.
‐Increasetheseparationbetweentheequipmentandreceiver.
‐Connecttheequipmentintoanoutletonacircuitdifferent
fromthattowhichthereceiverisconnected.
‐Consultthedealeroranexperiencedradio/TVtechnicianfor
help.
NOUNAUTHORIZEDMODIFICATIONS
*296106
CAUTION:Thisequipmentmaynotbemodified,

altered,orchangedinanywaywithoutsigned
writtenpermissionfromIngenico.Unauthorized
modificationmayvoidtheequipmentauthorization
fromtheFCCandwillvoidtheIngenicowarranty.
ANTENNAREQUIREMENT
47CFRSection15.203
ThisdeviceISC250complieswithPart15oftheFCC
Rules.Operationissubjecttothefollowingtwo
conditions:(1)Thisdevicemaynotcauseharmful
interference,and(2)thisdevicemustacceptany
interferencereceived,includinginterferencethat
maycauseundesiredoperation.

WARNINGTOUSERSINTHECANADA:
Operationissubjecttothefollowingtwoconditions:
(1)thisdevicemaynotcauseinterference,and(2)
thisdevicemustacceptanyinterference,including
interferencethatmaycauseundesiredoperationof
thedevice.
Toreducepotentialradiointerferencetoother
users,theantennatypeanditsgainshouldbeso
chosenthattheequivalentisotropicallyradiated
power(e.i.r.p.)isnotmorethanthatpermittedfor
successfulcommunication.
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
SAFETY
CAUTION:riskofexplosionifthebatteryis
replacedbyanincorrecttype.Disposeofused
batteryaccordingtotheinstructions

Connectionofheadset onaudiooutputside
jack;Anexcessiveacousticpressureof
headsetcaninvolvedeafness!

OnlyusethepowersupplyAC/DCprovided
withiSC250(8VDC,2Aor8VDC,3,6A)orthe
powerprovidedbyacashregister(16Watt
min,8Vmin)limitedpowersource(LPS).
RemovetheDCpowerjackconnectorto
powerofftheterminal.
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Installation
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Guide

Power&Cableconnections
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

St
y
lusPenConnection


Carefullyinspecttheshippingcartonanditscontentsforshippingdamage.Ifthedeviceisdamaged,filea


claimimmediatelywiththeshippingcompanyandnotifyIngenico.

Youshouldhave:

 
Savethecartonandpackingmaterialforrepackagingormovingthedeviceinthefuture.Connectthecabletothe
HOSTportbeforeconnectingthedevicetopower.
1
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2
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3
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iSC250
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
device
Stylus
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ThisguideTheboxmayalsoincludethefollowingitemsdepending

onyourconfigurationworking:
•Cable(specifictoyourconnectivityrequirements)
•Powersupplyunit

E
q
ui
p
mentchecklist





Turntheterminal.Thereis
oneportonthebackfor
powerandcommunication.
Connectthecableonthe
terminal.Connecttheother
endtothepowersupplyunit.
Connectthepowersupply
unittothemainsbythewall
receptacle.

Twoportsattherearside:
‐audioout
‐USBhost
SwipingaMagneticStripeCard








Takecaretoensurethatthecardisinsertedinthe
correctmanner(directionismarkedonterminal).Slide
thecardfromthereartothefrontinacontinuous
motionforbestresults.


TheISC250device’s

magneticstripereader
readsdebit,credit,andall
standardmagneticstripe
cards.
SmartCardReader(SCR)



Bringthecardfirmlyuptothe

activezoneabovethedisplay
(atabout1cm).Keepthecard
closetothedisplayduringthe
transaction.
SignatureHandling
TheiSC250cancapturean
electronicimageofacustomer's
signaturefortransactions
thatrequireasignatureand
transmittoahostsystem.
Thesignatureareadisplaysonthescreenfor
transactionsrequiringacustomersignature.
Usetheelectronicstylusattachedtothedevice.


ContactlessReader

Takecaretoensurethatthecard

isinsertedinthecorrectmanner,
chipfacingup(directionis
markedonterminal
)
.








InsertthestylusconnectorintotheISC250stylusport

Placethestylusintothecradleonthelefthand‐sideofthe
ISC250device,orinsertituprightintotheholeinthe
cradle.





attherearoftheISC250.
Troubleshooting
MagneticCardReaderDoesNotWorkProperly
1. Whenslidingthecardthroughthereader,make
surethatthemagneticstripeonthecardisfacing
theISC250displayscreen(seeSwipingaMagnetic
StripeCard).
2. Swipethecardatafasterormiddlesteadyspeed.
3. Inspectthemagneticstripeonthecardtomake
sureitisnotscratchedorbadlyworn.
5.Todetermineiftheproblemiswiththecard:
a.Ifyourhostdevicehasamagneticstripereader,
tryswipingthecardthere.
b.IfyouhaveanotherworkingISC250device,try
swipingthecardthere.

Deviceisnotworking
1. MakesurethattheISC250connectoris
fullyinsertedintothebackofthedevice.
2. Restartthedevice.
3. IfyouhaveanotherworkingISC250
device,swapthedevicestodetermineif
theproblemiswiththedevice,cable,POS,
orpowersupply.
4. IftheISC250deviceisdirectlyconnected
toahost,resetthehostbyturningitoff
andbackonagain.
Changesormodificationstothisdevicenot
expresslyapprovedbythepartyresponsiblefor
compliancecouldvoidtheuser'sauthoritytooperate
theequipment.

Anyliquidspillunderthecustomcovermustbe
removedrightaway.

Themainportatthebackmustnotbeusedto
connectastandardvideoHDMIcable.Onlyconnect
cablesprovidedbyIngenico.
TerminalLocation
TheISC250devicemaybemountedonaflatsurface,
wall,orcustomerstand(recommended).
DonotplacetheISC250deviceonaPCmonitor,
adjacenttoanelectronicallyactivesecuritytag
deactivationsystem,ornearothersourcesof
magneticfields.
TheISC250devicemustbeatleast12inchesaway
fromanelectronicallyactivetypeofsecuritytag
deactivationpad.
Therearetwotypesofsecuritytagdeactivation
systems:
•Anelectronicallyactivesystemsendsouta
powerfulandpotentiallydisruptivesignalto
deactivatethesecuritytag.IftheISC250device
isplacedtooclosetothesystem’spad,orplaced
abovethepad,thesignaturecapturefilesmay
becorrupted.
•Apassivesystemisapermanentmagnettype
thatdoesnotsendoutasignal.Thistypedoes
notaffecttheiSC250device.
Thedeviceisdesignedtooperateinthefollowing
environment:
•Operatingtemperatureof5°Cto40°C
•Operatinghumidityof10%to90%RHnon‐
condensing
Theterminalisintendedforinternaluseonly.


MoreInformation
Formoreinformationoncleaning,
troubleshooting,operatingthedevice,features,
specifications,accessories,thesystemmenu,
security,anddownloadingseetheIngenico
iSC250UserGuide.



Ingenico–190‐192AvenueCharlesdeGaulle
92200NeuillysurSeine
Tél.33(0)146258200‐Fax33(0)147725695
Ingenico–190‐192AvenueCharlesdeGaulle
92200NeuillysurSeine
Tél.33(0)146258200‐Fax33(0)147725695900003392R1100001