Ingenico Desk/1500 User manual

Lane/3000
Desk/1500
User Guide
www.ingenico.com
28-32, boulevard de Grenelle, 75015 Paris - France / (T) [phone] / (F) [phone]
Ingenico - SA au capital de 47 656 332 / 317 218 758 RCS Nanterre

Lane/3000
900033034 R11 000 06/0619
Copyright© 2019
Ingenico
All rights reserved
2
Contents
1_ Introduction
2_ Unpacking
3_ Recommendations
3_1 Safety
3_2 Security of your terminal
(tampering attempt detection)
3_3 Main Characteristics
3_3_1 Standard version
3_3_2 Dual Head version with 40°
pinshield & Touch
3_3_3 Power characteristics
3_4 Functional description
3_5 Installation & Connections
3_5_1 Positionning the terminal
3_5_2 Inserting SAM (Secure access module)
and Micro SD
3_5_3 Connecting the terminal to the host
3_5_4 Setting the Lane/3000 or Desk/1500
on the standpole adaptor
3_6 Wireless Connectivity
3_6_1 Wi-Fi
3_6_2 Bluetooth
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Lane/3000
900033034 R11 000 06/0619
Copyright© 2019
Ingenico
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3
4_ Daily use
4_1 Card reading
4_1_1 Swiping a card
4_1_2 Inserting a smart card
4_1_3 Reading a contactless card
4_2 Signature capture (Option)
4_3 Audio (Option)
5_Maintenance
5_1 Cleaning
5_1_1 Cleaning of the terminal
5_1_2 Entretien du terminal
5_1_3 Wartung von Endgeräten
5_2 Transport and storage
5_3 Troubleshooting
6_Cables
7_Norms & Marking
7_1 Federal Communications
Commission (FCC) Statement
7_2 Warning to users in Japan
7_3 Industry Canada (IC) Statement
7_4 Environment (WEEE, Batteries and
Packaging)
7_5 Marking
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Lane/3000
900033034 R11 000 06/0619
Copyright© 2019
Ingenico
All rights reserved
4
1_ Introduction
Thank you for choosing an Ingenico payment terminal.
We recommend you to read carefully this user guide: it gives you
the necessary information about safety precautions, unpacking,
installation and maintenance of your terminal.
WARRANTY / SECURITY
To benefit from the guarantee-related product, and to
respect the security, we ask you to use only the power
supply delivered in box with the product, entrusting
maintenance operations only to an authorized person.
Failure to comply with these instructions will void the
m a n u f a c t u r er ’ s r e s p o n s i b i l i t y .
This symbol indicates an important Warning.
This symbol indicates a piece of advice.
Unless otherwise indicated, all information in this guide applies
to modular terminals (Lane/3000 & Desk/1500) and non-
modular terminals (Lane/3000 N & Desk/1500 N)
References to Lane/3000 and Desk/1500 implicitly refer to
Lane/3000 N and Desk/1500 N

Lane/3000
900033034 R11 000 06/0619
Copyright© 2019
Ingenico
All rights reserved
5
2_Unpacking
According to the model, the following items are included in the
packaging box (including optional accessories):
The terminal
This is the standard version.
Other versions are also
available without touchscreen,
with Dual Head Magnetic
stripe reader and or a 40°
Pinshield.
The box may also include the following items depending on your
working configuration:
An installation guide
Cable (specific to connectivity requirements)
Power supply unit and power cord
A stylus
Modules
Screws to fix the main cable and the module
CAUTION
The power supply unit provided with your equipment is
specially designed for it. Do not use any other power supply.
ADVICE
Keep the packaging. It must be re-used whenever the
terminal
is shipped.

Lane/3000
900033034 R11 000 06/0619
Copyright© 2019
Ingenico
All rights reserved
6
3_Recommendations
3_1 Safety
Power on/Power down - Emergency stop
To power on or power down the terminal, connect or disconnect the
power supply from the electric outlet.
Power supply unit
CAUTION
Only use the power supply AC/DC provided with terminal or
the power provided by a cash register limited power
source (LPS).
The power sources (AC/DC adapter and USB power
source) must comply with Standards IEC60950-1:2013
Edition 2.2 and EN60950-1:2006 + A11/2009 + A1/2010
+A12/2011 + A2:2013 or IEC 62368-1
Moreover, they should be Safety Extra-Low Voltage circuits
and Power Limited Sources according to clauses 2.2 and
2.5 of these standards
They must be classified ES1 and PS2 according to standard
IEC62368-1
CAUTION
Lithium battery cell
The terminal is fitted with a lithium battery cell which is not
accessible to the user. Only a qualified technician is
authorized to open the unit and change this component.
Risk of explosion if the battery is replaced by an incorrect
type. Dispose of used battery according to the instructions.
Electrical power supply network
The electrical outlet must meet the following criteria:
• Must be installed near the equipment and easily accessible;
• Must meet standards and regulations in the country of use.

Lane/3000
900033034 R11 000 06/0619
Copyright© 2019
Ingenico
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Explosion areas
Some regulations restrict the use of radio equipment in chemical
plants, fuel depots and any site where blasting may occur. You
are urged to comply with these regulations. The terminal shall be
protected by a specially fitted and certified cover enabling use in
proximity to a fuel pump.
Connection of headset on audio jack
CAUTION
An excessive acoustic pressure of headset can involve
deafness!
3_2 Security of your terminal
(tampering attempt detection)
Your device fulfils current applicable PCI PTS security requirements.
Upon receipt of your terminal you should check for signs of tampering
of the equipment. It is strongly advised that these checks are
performed regularly after receipt. You should check, for example: that
the keypad is firmly in place; that there is no evidence of unusual wires
that have been connected to any ports on your terminal or associated
equipment, the chip card reader or any other part of your terminal.
Such checks would provide warning of any unauthorised modifications
to your terminal, and other suspicious behaviour of individuals that
have access to your terminal.
Your terminal detects any “tampered state”. In this state the terminal
will repeatedly flash the message” Alert Irruption!” and further use of
the terminal will not be possible. If you observe the “Alert Irruption!”
message, you should contact the terminal helpdesk immediately.
You are strongly advised to ensure that privileged access to your
terminal is only granted to staff that have been independently verified
as being trustworthy.
The terminal must never be put in or left at a location where it could be
stolen or replaced by another device.
Warranty label
(On the bottom side of the
terminal)

Lane/3000
900033034 R11 000 06/0619
Copyright© 2019
Ingenico
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WARNING
If the warranty label is torn or removed, the warranty will
be void.
CAUTION
Positioning of the Lane/3000 or Desk/1500 on check stand
must be in such a way to make cardholder PIN (Personal
Identification Number) spying infeasible.
Installing device on an adjustable stand must be in such a
way that consumers can swivel the terminal sideways and/
or tilt it forwards/backwards to a position that makes visual
observation of the PIN-entry process difficult.
Positioning of in-store security cameras such that the PIN-
entry keypad is not visible.
NEVER ask the customer to divulge their PIN Code.
Customers should be advised to ensure that they are not
being overlooked when entering their PIN Code.
CAUTION
This equipment may not be modified, altered or changed in
any way without signed written permission from Ingenico
3_3 Main Characteristics
3_3_1 Standard version
Weight
(Poids, Gewicht)
254g (8.95 oz)
Size
(dimensions, Maße)
180.2 (L) x 83.2 (W) x 43 (H) mm
Display
2.8” backlit LCD, QVGA (800 x 480 pixels)

Lane/3000
900033034 R11 000 06/0619
Copyright© 2019
Ingenico
All rights reserved
9
3_3_2 Dual Head version with 40° pinshield
& Touch
Weight
(Poids, Gewicht)
276g (9.73 oz)
Size
(dimensions, Maße)
180.2 (L) x 85.1 (W) x 48.5 (H) mm
Display
2.8” backlit LCD, QVGA (800 x 480 pixels)
Touchscreen Capacitive
Operating conditions
Ambient temperature
from 0°C to +40°C (External power supply)
from 0°C to +45°C (Other)
Max relative humidity 85% RH non-condensing at +40°C
Max altitude
2000 m
Storage conditions
Storage temperature -20°C, +55°C
Max relative humidity 85% at +55°C
3_3_3 Power characteristics
Power supply units
The Lane/3000 terminal can be powered by several ways:
• An external power supply unit (modular & non modular)limited
to PS2 type
•
By USB (5VDC or 12VDC) (modular & non modular) limited to PS2
type
•
By POE (Power over Ethernet) (modular)
The characteristics for each type of power supply are detailed
hereafter.

Lane/3000
900033034 R11 000 06/0619
Copyright© 2019
Ingenico
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Power supply unit
Product
No Modular Modular
Power Supplies
PSC 16E/A/K-080
PSC16E/A/S-080L6
PSC16E/A/S-080L6
Input voltage
AC 100-240V 50-60Hz AC 100-240V 50-60Hz
Output voltage DC 8V 2A (+/- 5%) DC 8V 2A (+/- 5%)
POE (IEEE 802.3af) No applicable DC 48V 1.3W
Class 0
USB power
Output voltage
DC 5V 0.5A
DC 12V 2A
DC 5V 0.5A
DC 12V 2A
WARNING
The power supply unit provided with your equipment is
specially designed for this Ingenico terminal. Do not use
any other power supply. The use of a power supply with
apparently similar voltage/current characteristics may
damage your terminal.
AVERTISSEMENT
D a n s l e c a s o ù v o u s c h o i s i r i e z d ’ u t i l i s e r u n b l o c a l i m e n t a t i o n ,
a ss u r e z - v o u s de n ’ u t i l i s e r q u e l e b l o c d ’ a l i m e n t a t i o n q u i a
é t é c o n ç u s pé c i a l e m e n t p o u r v o t r e t e r m i n a l . N ’ u t i l i s e z p a s
d ’ a u t r e b l o c d ’ a l i m e n t a t i o n . L ’ e m p l o i d ’ u n b l o c d ’ a l i m e n t a t i o n
présentant des caractéristiques apparemment similaires de
tension/intensité peut endommager votre terminal.

Lane/3000
900033034 R11 000 06/0619
Copyright© 2019
Ingenico
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11
WARNHINWEIS
Nur das Netzteil, das speziell für Ihr Gerät ausgelegt wurde,
benutzen. Benutzen Sie kein anderes Netzteil. Die Benutzung
eines Netzgeräts mit scheinbar ähnlicher Spannung/
Stromstärke kann zur Beschädigung Ihres Terminals führen.
Please note that when powered in 5V some features are deactivated
to save as much power as possible: Wifi / Bluetooth, Audio Speaker &
Jack, Camera or Biometric reader.
3_4 Functional description
Contactless
Reader
2.8" TFT
Magnetic
stripe
Reader
Display
Touchscreen
(optional)
15 keys keypad
(19 keys when no
Touchscreen)
Smartcard
Reader

Lane/3000
900033034 R11 000 06/0619
Copyright© 2019
Ingenico
All rights reserved
12
3_5 Installation & Connections
3_5_1 Positioning the terminal
Place the terminal with an easy access to an electrical outlet. Place
the terminal away from any heat source and protected from dust,
vibrations and electromagnetic radiations (away from video terminals,
PC, anti-shoplifting barriers...). The terminal
is exclusively made for
indoor use.
The Lane/3000 & Desk/1500 device may be mounted on a flat surface,
wall, or customer stand.
CAUTION
Do not place the Lane/3000 or Desk/1500 device on a PC
monitor, adjacent to an electronically active security tag
deactivation system, or near other sources of magnetic
fields.
The Lane/3000 or Desk/1500 device must be at least 30 centimeters
(12 inches) away from an electronically active type of security tag
deactivation pad.
An electronically active system sends out a powerful and
potentially disruptive signal to deactivate the security tag. If the
Lane/3000 or Desk/1500 device
is placed too close to the system’s
pad, or placed above the pad, the product may not work properly.
A passive system is a permanent magnet type that does not
send out a signal.
This type should not affect the Lane/3000 or
Desk/1500 device.
3_5_2 Inserting SAM (Secure access module)
and Micro SD
CAUTION
Before starting, switch off the terminal by disconnecting the
power supply.
Perform the following operations:
For Modular version, Lane/3000 and Desk/1500
Unscrew the module and remove it
Access to SAM and Micro SD is now possible.

Lane/3000
900033034 R11 000 06/0619
Copyright© 2019
Ingenico
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13
The SAM need to be inserted on the reverse side of the module

Lane/3000
900033034 R11 000 06/0619
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Ingenico
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Insert the SAM Card into the slot marked (1), (2) or (3) by sliding
it. Take care to ensure that the SAM Card is inserted in the
correct manner. The cut corner must be positioned as indicated
on the figure below.
The Micro SD is located on the side of the module as shown in
this drawing:
Slide back the module inside the terminal and screw it tight

Lane/3000
900033034 R11 000 06/0619
Copyright© 2019
Ingenico
All rights reserved
15
For Non Modular version, Lane/3000 N and Desk/1500 N, there is no
Micro SD and only one SAM (option).
To insert the SAM, remove the SAM door
Then slide the SAM in the reader :

Lane/3000
900033034 R11 000 06/0619
Copyright© 2019
Ingenico
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16
CAUTION
Do not use any tools when installing or removing the SAM
Card or Micro SD.
WARNING
During this operation, it is necessary to be in an ESD
protected environment. As this is not very easy, it is
recommended to make this operation using ESD shoes for
example.
3_5_3 Connecting the terminal to the host
CAUTION
C o nn e c t i n g must be made when power supply unit is not
plugged in the cable.
Flip the terminal. There is one port on the back for power
and communications.
Connect the cable on the terminal.
Connect the other end to the power supply unit and a
H o s t ( P C / c a s h r e g i s t e r … ).
Plug the power supply into the mains.

Lane/3000
900033034 R11 000 06/0619
Copyright© 2019
Ingenico
All rights reserved
17
WARNING
The main port at the back must not be used to connect an
video cable.
Only connect cables provided by Ingenico.
Note : 2 screws can be added (M2.5 x 8) to hold more firmly the cable
to the terminal.
3_5_4 Setting the Lane/3000 or Desk/1500
on the standpole adaptor
Install the terminal on a flat surface is not possible on the Lane/3000
or Desk/1500 as is. It is designed to be fitted on a standpole adaptor.
The specific pattern by Ingenico is also available on the Lane/3000 or
Desk/1500.
To fit the Lane/3000 or Desk/1500 to the stand pole adaptor, it only
requires to slide down the terminal until a click sound:

Lane/3000
900033034 R11 000 06/0619
Copyright© 2019
Ingenico
All rights reserved
18
The Lane/3000 or Desk/1500 is now ready to use:
Click!

Lane/3000
900033034 R11 000 06/0619
Copyright© 2019
Ingenico
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19
3_6 Wireless Connectivity
3_6_1 Wi-Fi
Wifi and Bluetooth connectivity are optional and available
only on modular version terminal.
This feature is useful for wireless connect your terminal to the IP
network avoiding the cabling task.
Feature Dualband : 2.4 GHz and 5 GHz Wi-Fi
Chipset
Marvell 88W8782
Standard compliance
802.11 a/b/g/n, SISO, 2.4GHz and 5GHz, HT20&HT40
Radio transfer rate
From 1 Mbit/s to 135 Mbit/s
Range & Output power
Indoor : 70m typical, mini 100m in free sight / 200mW
Home security
WPA, WPA2
Enterprise security
EAP-MD5, EAP-TLS, EAP-TTLS, EAP-PEAPv0, EAP-SIM
3_6_2 Bluetooth
Feature Bluetooth V2.0
Chipset
BC08, CSR8811
http://www.csr.com/sites/default/files/csr8811.pdf
Standard compliance
Bluetooth 4.0 (Frequency : 2.4Ghz)
Bluetooth 4.2 planned on roadmap
(Frequency : 2.4 Gz)
Profile
SPP - A2DP - Other profile to be analyzed on request
Radio transfer rate
1 Mbit/s - 3Mbit/s (EDR)
Number of suppor-
ted links on
1 open link to PCL
SPP
4 reserved for perpherals (barcode, printer, ... )
Range
Bluetooth Class 2 - max 10m in free sight
Antenna gain
0 dBi
Tune up information
+2dBm +2dBm/-4dBm

Lane/3000
900033034 R11 000 06/0619
Copyright© 2019
Ingenico
All rights reserved
20
4_ Daily use
4_1 Card reading
4_1_1 Swiping a card
Insert the card manually in the reader, magnetic
stripe facing the main body of the terminal, and
slide the card from the rear to the front in a
continuous motion for best results.
Swipe the card with constant speed, neither too slowly
nor too fast, to maximize the reading efficiency and avoid
annoying repetitions.
4_1_2 Inserting a smart card
C h i p c a r d s s h o u l d b e i n s e r t ed i n t o y o u r
terminal as illustrated with the chip facing up
and into the card reader.
4_1_3 Reading a contactless card
Bring the card to the active zone above the
contactless logo (at about 1cm).
Keep the card close to the contactless logo
during the transaction.
Your contactless terminal have four contactless
status lights displayed ont he screen.
When a contactless transaction is started the first (left hand) status
light will be lit steadily; this indicates that the contactless is in use
but a card
is not being read.
When a contactless card is presented to the contactless active zone
during a transaction the second, third and fourth status lights will be
lit in turn. The card read is successful when all four status lights are
lit and a confirmation tone can be heard.