Ingenico EFTBEMi User manual

Getting Started
Customer cards must be inserted as shown, with the
chip upwards. Push the card fully into the slot below
the keypad and follow the instructions on screen.
If you see a BAD READ message, check the card
orientation and try again. After three bad reads
the terminal will prompt you to swipe the card.
DO NOT remove the card until instructed to do so
by the terminal.
Quick Start Guide - Ingenico EFTBEMi
Set up the terminal in a convenient location.
Plug the power supply unit into the power
socket, and the phone lead into the socket
on the base unit. Press the key once to turn on
the terminal.
After a short initialisation process the main idle screen
will be displayed, the terminal now ready to use.
NB: Press and hold the yellow key and the key
together to turn the terminal off.
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01483 SUPERVISOR PASSWORD: The default Supervisor Password is 01483.
NB: You should change this password.
F1-F4 Keys: These four function keys enable you
to choose the options on screen and correspond to
the to labels displayed on screen.
MENU Key: To enter the application menus press
the key from the idle screen. Pressing the key
again moves to the next menu (if available).
Correction Keys: When entering numbers or letters,
the yellow key deletes one character at a time,
while the red key deletes the entire line. The
key also cancels transactions.
OK Key: The green key is used to confirm anything
that has been typed into the terminal.
Power/Feed Key: To test the feeding of the paper
through the printer press the key. See page 4
for instructions to change the paper rolls.
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The Chip Card Reader

Chip And PIN Transactions - Sale
Chip And PIN Transactions - Refund
From the idle screen, insert the customers card
into the card reader. Enter the sale amount for the
transaction and press the green key.
For example enter £12.34 as 1234.
The customer must enter their PIN code.
NEVER ASK THE CUSTOMER TO DIVULGE
THEIR PIN CODE
After the customer has entered their PIN and
pressed , they will be prompted to return the
terminal to you.
The terminal will now dial out to the acquirer for
authoristation, if the transaction is authorised then
an Auth Code will be shown.
The terminal will print two receipts. The Merchant
Copy will be printed first, then once you press
the key the Customer Copy will be printed.
From the idle screen, press , then choose REFUND
.Enter the Supervisor Password and .
Then insert the customers card into the card
reader. Enter the refund amount for the transaction
and press .
The terminal will now dial out to the acquirer for
authoristation, if the refund is authorised then
REFUND ACCEPTED will be shown.
The terminal will print the Merchant Copy which the
customer must sign. Remove the card.
Check the signature on the Merchant Copy with that
on the card. If the signature is valid then choose
YES , otherwise choose NO .
The terminal will then print the Customer Copy
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Mail Order Transactions - Sale
End Of Day Reports
Press the key, then select MAIL ORDER .
Choose either REFUND or SALE .
When prompted type the customers card number
in and press .
Enter the Expiry Date, the Start Date (if required),
the Issue Number (if required), pressing after
each entry.
Enter the Card Security Code (CSC), the numbers
from the cardholders Postcode (GU7 1LG is 71),
and the numbers from the cardholders Address
(Flat 1, 28 High Street is 128), pressing after
each entry. If you do not know any of these then
you can press without entering anything to
bypass the check when appropriate.
Enter the sale amount and press .
The terminal will dial out to gain authorisation, and
will prompt you to choose VOID or CONFIRM
, the result of the CSC/AVS check is shown.
The terminal will print off the two receipts.
To access the reports menu press the key twice,
then REPORTS . Enter the Supervisor Password
and press .
END OF DAY: One touch function that prints both
the Z REPORT and the BANKING report. This MUST
be done at the end of each day that you trade.
BANKING: Indicates total value of transactions
that have been processed and shows that the totals
have been confirmed by the Acquirer.
X REPORT: Shows the breakdown of transactions
in different ways enabling you to check off against
individual receipts and the BANKING report.
Z REPORT: Exactly the same as the X REPORT,
except the (!) indicates that the Z REPORT resets
the totals ready for the next days trade.
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Changing The Tally Roll
Tips And Advice
Hold the terminal securely in one hand. With the
other hand, and by using two fingers, lift the printer
cover release as shown. Fully open the printer cover
and remove the old roll of paper.
Unstick the end of the new roll, leaving the end
free, hold the paper roll and carefully place into the
printer compartment.
Holding the free end of the paper and the terminal
as shown, close the printer cover and push firmly
until it locks.
ONLY OPEN THE PRINTER COVER AS SHOWN
DO NOT FORCE THE PRINTER COVER
While on the idle screen press the key to ensure
that the paper feeds correctly.
DUPLICATES: To print a duplicate of the last
transaction processed press the key three times,
then DUPLICATE .
REFERALS: If the terminal displays CALL AUTH
CENTRE or PLEASE WAIT with a telephone number,
then you must refer the transaction and phone for
authorisation for that card.
PIN TRIES EXCEEDED: If the terminal displays
this message then the cards PIN has been locked
by the cardholder. They must contact their card
issuer or use an ATM to unlock the PIN if they do
know the PIN.
For Further Information
Global Payments 24 Hour Auth Centre: 0845 770 0600
Global Payments Tally Rolls: 0845 702 3344
Global Payments Terminal Helpdesk: 0845 702 3344
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(Lines open 8am to 11pm Monday to Saturday, 10am to 5pm Sundays and 10am to 4pm public holidays)
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