Innovaphone IP230 User manual

PURE IP - TELEPHONY
Operating Manual
IP230

Release 7.00, 2nd edition, March 2009
Brand names are used with no guarantee that they may be freely employed.
Almost all hardware and software designations in this manual are registered
trademarks or should be treated as such.
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distributed using electronic systems without explicit approval.
Texts and illustrations have been compiled and software created with the utmost
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therefore supplied under exclusion of any liability or warranty of suitability for
specific purposes. innovaphone reserves the right to improve or modify this
documentation without prior notice.
Copyright © 2009 innovaphoneP
®
PAG
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http://www.innovaphone.com

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Table of contents
1. About this manual ............................................................................................... 3
1.1. Overview of the chapters............................................................................. 3
1.2. Operating instructions.................................................................................. 4
2. Call functions ...................................................................................................... 6
2.1. Setting up two connections.......................................................................... 6
2.1.1 Administering a waiting call............................................................... 6
2.1.2 Dialling a new number ...................................................................... 6
2.2. Three-party conference ............................................................................... 7
2.3. Hold and retrieve ......................................................................................... 7
2.4. Return call ................................................................................................... 8
2.4.1 Return call if engaged ....................................................................... 8
2.4.2 Return call if no response ................................................................. 8
2.4.3 Automatic redialling........................................................................... 9
2.5. Announcement function............................................................................. 10
2.6. Partner function ......................................................................................... 11
2.7. Pickup List function.................................................................................... 11
2.8. Park ........................................................................................................... 12
2.9. Operation with more than two calls............................................................ 12
2.9.1 Administering the wait list ............................................................... 12
2.9.2 Dialling a new number .................................................................... 14
2.9.3 Administering a waiting call............................................................. 15
2.9.4 Terminate........................................................................................ 15
2.9.5 Connect calls together .................................................................... 16
2.10. Short keys.................................................................................................. 17
2.11. Function keys ............................................................................................ 17
2.12. Secure connections ................................................................................... 17
3. Messaging ........................................................................................................ 18
3.1. Send messages......................................................................................... 18
3.1.1 Sending a message using the menu............................................... 18
3.1.2 Send message using Indirect dialling.............................................. 18
3.2. Receiving messages.................................................................................. 19
3.3. Managing messages received ................................................................... 20
3.4. Managing sent messages.......................................................................... 20
3.5. Setting the message tone.......................................................................... 21
3.6. Leaving a message.................................................................................... 21
3.7. Do not disturb message............................................................................. 22
4. Telephone directory .......................................................................................... 22
5. Alphanumeric characters .................................................................................. 23
6. User Setup menu.............................................................................................. 24
6.1. Call diversion ............................................................................................. 24
6.1.1 Diversion options ............................................................................ 24
6.1.2 Setting up call diversion .................................................................. 25
6.2. Do not disturb ............................................................................................ 25
6.3. Call waiting ................................................................................................ 26
6.4. Calling line identification presentation (CLIP) ............................................ 26
7. Phone Setup menu ........................................................................................... 27
7.1. Headset ..................................................................................................... 27
7.2. Direct dialling ............................................................................................. 28
7.3. Lock........................................................................................................... 29
7.4. Change PIN ............................................................................................... 29
7.5. LCD Contrast and Light ............................................................................. 30
8. User list / multiple registration........................................................................... 30

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8.1. Register co-users ...................................................................................... 31
8.2. Unregister or delete co-user ...................................................................... 31
8.3. Switch user ................................................................................................ 31
9. Indirect dialling (Special menu)......................................................................... 32
10. Administration ................................................................................................... 33
10.1. Information................................................................................................. 33
10.2. IP Settings ................................................................................................. 33
10.3. Registration ............................................................................................... 34
10.4. Reset Configuration................................................................................... 34

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Declaration of conformity
innovaphone AG declares that the telephone IP230 meets all basic requirements of the
1999/5/EC European guideline.
The original declaration of conformity is available in the download area of the
innovaphone Web site at www.innovaphone.com.
1. About this manual
This manual describes how to operate the innovaphone telephone IP230.
If you require information on configuration and connection of the IP230, please refer to
the innovaphone Wiki at wiki.innovaphone.com.
Please check for new versions in the download area on our website at
www.innovaphone.com.
Always comply with the safety instructions!
1.1. Overview of the chapters
This manual provides comprehensive information on the telephone IP230. Besides the
general basic principles of the telephone, it also provides the entire operating
instructions, including instructions for the administrator.
These instructions supplement the brief guide supplied with the telephone. This
telephone-specific brief guide is also available on the innovaphone Web page as a
printable PDF.
The easiest way to configure the telephones, particularly the function keys, is via the
telephone’s Web interface. You can read more on this in the administration manual for
the innovaphone terminals.
Always comply with the safety instructions!

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1.2. Operating instructions
This manual describes how to operate and administer the telephone IP230. For
information on which keys to use to operate your innovaphone IP telephone, see the
overview below.
Description Explanation Key
Menu key The Menu key is used to open the main menu or save
changed form contents in the idle state. During a
connection, it is used to initiate conferences.
Volume Keys for volume control. The volume can only be
adjusted during a connection.
Clearing key The Clearing key is used to terminate a connection. In
the menu, pressing the Clearing key takes you back a
level. In entry mode, the Clearing key deletes the
character to the left.
Consultation
key
The Consultation key enables use of the "Hold" and
"Hold and retrieve" functions. In the idle state, the
Consultation key is used to call up the list of missed
calls.
Redial key The Redial key is used to access the list of phone
numbers last dialled. In the menu, the Redial key
confirms the current selection.
Loudspeaker
key
The Loudspeaker key is used to switch on/off the hands-
free system. In addition, you can use this key to accept
an incoming call or end an existing call without using the
handset.
Function keys Function keys next to the keypad, which are used to
perform assigned functions such as abbreviated dialling,
calls, call hold and muting, for example.
Mute key During a call, a long press switches the microphone off
or on. In the idle state, the call signal is switched off.
Confirmation
key
Enter key for confirming a selection or entry.
Delete key Deletes the character to the left.

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Back key Takes you back in the menu without applying the setting
(in the idle state). During a connection, the key is used to
terminate a call.
Arrow keys For navigation in the menu.

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2. Call functions
2.1. Setting up two connections
The possibilities for setting up two connections are as follows:
1. With a call on hold, you can make a call to another subscriber.
2. Someone tries to call you whilst you are on the phone. You can accept a waiting
call.
2.1.1 Administering a waiting call
Someone tries to call you whilst you are on the phone. The waiting call is not accepted
automatically. You can accept a waiting call using the keys or the key
sequence and “2”.
2.1.2 Dialling a new number
Whilst connected with an active call partner, you can set up a new connection by calling
another subscriber. You have the possibility to transfer an active call or initiate a
conference.
Key Effect
1. Press the Consultation key during a call. The active call
partner is put on hold and you can hear a dial tone. The active
connection appears against a dark background on your display.
2. A connection is set up to the call number dialled. If the subscriber
answers, you can make a consultation before the transfer.
Tip:
The connection set up is deleted again if you press the key
and 1 once more before the consultation connection is set up.
3. Replace the handset or, if you are in hands-free mode, press the
Loudspeaker key . The caller will be connected.
4. If, after the consultation, you do not want to transfer the call there
after all, you can end this active connection by pressing the Clearing
key . You are then connected with the call that was previously
on hold.
You can use the Menu function key to set up a conference (see
chapter 2.2.).

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Key Effect
During an active call, press the key to initiate a second call. As soon
as the phone rings or there is a call-waiting indication at the selected
destination, the call is automatically transferred. You have the possibility to
set up a conference.
Tip:
When transferring a call, you do not have to wait until the
subscriber answers. After dialling the phone number, you can
hang up immediately (without consultation).
2.2. Three-party conference
You can set up a conference between yourself and two other connections. Set up two
connections (see chapter 2.1.). Once two connections have been set up, a conference
can be initiated.
¾Press the Menu key .
¾By pressing the Menu key again, you can end the conference. The call put
on hold before initiating the conference is now on hold again.
¾To terminate the active connection, you must press the Clearing key . The
connection to the active conversation partner is terminated. The call on hold now
becomes the active call.
2.3. Hold and retrieve
You can switch between two connections using the hold and retrieve function.
1. Set up an active connection and a connection on hold (see chapter 2.1.).
2. Press the Consultation key during a call with an active connection and a
connection on hold. The active connection is put on hold and the connection on
hold is activated.
3. To terminate the active connection, you must press the Clearing key . The
connection to the active conversation partner is terminated. The call on hold
automatically becomes the active call.
Note:
If you replace the handset during the conference, the two conversation
partners remain connected together.
Note:
The hold and retrieve function described in this chapter relates only to two
connections. The way you administer several connections is described in
more detail in chapter 2.9.1.

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2.4. Return call
If no-one answers the call at the opposite terminal or you can hear the busy tone, an
automatic return call or automatic redialling can be initiated.
2.4.1 Return call if engaged
If the opposite party is engaged, an automatic return call can be initiated. As soon as
the called party has ended the call, the IP telephone signals that the line is free again.
As soon as you pick up the handset, the call is initiated and the opposite telephone
rings.
1. Press the Menu key if you hear the busy tone.
2. Press the function key beside the Return Call line on the display and hang up
to activate the automatic return call. Wait for the return call signal.
3. When the return call is signalled on your IP telephone:
¾Pick up the handset or press the Loudspeaker key to initiate the return call.
The call with the opposite terminal is set up.
¾Alternatively, press the Clearing key to reject the return call. The call is not
set up and is deleted from the list of active return calls.
2.4.2 Return call if no response
If the called party does not accept your call, an automatic return call can be initiated.
As soon as the called party has used the telephone, the IP telephone rings to indicate
that the subscriber is now available. As soon as you pick up your telephone’s handset,
the call is initiated and the opposite telephone rings.
1. Press the Menu key if you hear the distant dial tone.
2. Resume the procedure as described in chapter 2.4.1.
Note:
The telephone network of the call partner must support this feature.
Note:
The telephone network of the call partner must support this feature.

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2.4.3 Automatic redialling
If no-one answers the call at the opposite terminal or you can hear the busy tone,
automatic redialling can be initiated.
If another call is made at the called terminal, your IP telephone rings to indicate the
possibility of a return call.
1. Press the Menu key if you hear the distant dial tone or busy tone.
2. Press the function key beside the Redialling line on the display and hang up.
Automatic redialling is activated.
3. The IP telephone tries to connect to the opposite terminal at intervals of roughly
30 seconds. As soon as the opposite terminal is reached through automatic
redialling, the signal tone of the outgoing call can be heard. Redialling is
restricted to 20 minutes.
Tip:
If you wish to terminate the redialling procedure earlier, press the following
keys in the order given:
- Menu key
- Function key beside “Call Lists”
- Function key beside “Active Recalls”
- Function key beside the entry
- Function key beside “Delete”
The call is deleted from the list of active return calls.

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2.5. Announcement function
With the Announcement function, you can address the other subscriber directly without
the subscriber having to pick up the handset. The telephone of the opposite party
automatically switches to hands-free mode. The microphone is not activated, so that
only an announcement on one side is possible.
A short tone announces you to the opposite party, and you can then be heard over the
loudspeaker.
If the telephone of the opposite party is engaged, the call goes into hold mode whilst the
Announcement function is active. After the announcement, the call on hold is
automatically set up again. The call on hold of the opposite party becomes the active
call again.
Note:
This function can only be used after it has been assigned to a function key
(see chapter 2.11.).
Tip:
The administrator can activate the microphone for return responses if
necessary.
Tip:
The administrator can block the Announcement function.
Note:
In order to use the Announcement function, you must have been granted
administrator rights. Another prerequisite is that the opposite party is also
using an innovaphone IP telephone.

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2.6. Partner function
Note:
This function can only be used after it has been assigned to a function key
(see chapter 2.11.).
The Partner function offers three possibilities:
Partner
status
“Engaged”
If your partner is connected, you can take a look at their connections.
Partner
status
“Ringing”
If there is a call to the telephone of the configured partner, this call is
signalled on your telephone. The symbol and the call number of
the caller appear next to the name of the partner.
The call can be picked up by pressing the adjacent function key .
Partner
status “Free”
The key can be used like an abbreviated dialling key if the line of the
set-up partner is free. The partner is called by pressing the key.
2.7. Pickup List function
Note:
This function can only be used after it has been assigned to a function key
(see chapter 2.11.).
The Pickup List function is used to display all telephones of the group that are currently
ringing and the number of the first caller. This function allows a call of a partner
telephone to be accepted through a diversion.
1. If there is only one call that needs answering, it can be picked up by pressing the
function key beside the Pickup List entry.
2. If several calls need answering, all of these calls can be displayed in a menu by
pressing the Pickup List key. To select a call from the list for answering, proceed
as follows:
¾Open the Pickup List menu by pressing the function key beside the “Pickup List”
entry.
¾Select the desired entry in the list with the arrow keys or .
¾Press the arrow key or the function key beside the entry and the selected
call is picked up.

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2.8. Park
Note:
This function can only be used after it has been assigned to a function key
(see chapter 2.11.).
You can use this function to park calls and retrieve them again. The parked calls are
linked to an existing object of the same group. The object can be a telephone, the
exchange line or the queue, for example.
¾You can park a call onto your own IP telephone or take a call parked on your
telephone.
¾Furthermore, you can park a call onto an external object (not your own telephone) or
take the parked call from an external object.
2.9. Operation with more than two calls
Your IP telephones have functions that make them ideal for use as a small exchange.
You are able to have more than two calls on hold at the same time. The maximum
number of calls that may be operated can be flexibly configured. Consult your
innovaphone PBX administrator about your settings.
2.9.1 Administering the wait list
The wait list can be operated in two modes.
Operating mode 1
To access this operating mode, press the key.
In this operating mode, two calls from the wait list are displayed.
Figure 1: Operating mode 1
This operating mode allows you to administer the active call and the waiting calls.

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The following options for operation are available:
Key Effect
By repeated pressing of the key, you can switch between
the active call and the selected waiting call.
If more than three calls are entered in your wait list, you can use
this key sequence (press in succession) to substitute the selected
waiting call from the remaining waiting calls as desired.
Operating mode 2
To access this mode, press the key.
This operating mode allows you to administer the active call and the selected waiting
call.
In this operating mode, one call from the wait list is displayed.
Figure 2: Operating mode 2
Note:
The call previously on hold from operating mode 1 now becomes the
active call in operating mode 2 . The defined active call from operating
mode 1 now becomes the selected waiting call in operating mode 2
(see fig. 3).

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Figure 3: Comparison of the modes
The following options for operation are available:
2.9.2 Dialling a new number
Whilst connected with an active call partner, you can set up a new connection by calling
another subscriber.
Key Effect
Press the key during an active call. The call is put on hold. You
will hear a dial tone. Dial the call number. A further connection is set up.
You can use the Menu function key to set up a conference (see
chapter 2.9.5.).
During an active call, press the key to initiate a second call. As
soon as the phone rings or there is a call-waiting indication at the
selected destination, the call is automatically transferred. You have the
possibility to set up a conference.
Key Effect
By repeated pressing of the key, you can switch between the
active call and the selected waiting call (see fig. 2). The selected
waiting call becomes the active call and the call previously active
becomes the new selected waiting call.
If more than three calls are entered in your wait list, you can use
this key sequence (press in succession) to substitute the selected
waiting call from the remaining waiting calls.

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2.9.3 Administering a waiting call
Someone tries to call you whilst you are on the phone.
The number of calls being administered is configured in administration. As long as the
configured limit is not yet reached, incoming calls are announced with a call-waiting
signal.
The waiting call is not accepted automatically.
You can accept a waiting call using the keys or the key sequence
and “2”.
2.9.4 Terminate
Pressing the Clearing key ends the call with the conversation partner highlighted
on the display (active). If, on the other hand, you want to end a call with another
conversation partner from a mode, select the conversation partner whose connection
you want to terminate using the arrow keys or the key sequence
and (see chapter 2.9.1), and then press the Clearing key .
After a terminate action, any further calls that exist in your wait list are administered as
described. The way they are administered is governed by the mode used.
Mode 1 If the active call is terminated, you are subsequently automatically
connected with the call on hold. The call on hold becomes the new
active call.
Mode 2 When you have ended the active call in this mode by pressing the
Clearing key , the connection on hold will call you. How the
incoming call can be administered is described in more detail in
chapter 2.9.5.
Note:
Once the configurable limit has been reached, further calls are rejected with
a busy signal.
The waiting calls and the "selected" call in the queue become clear on the
display.
Note:
The way you administer the wait list is described in chapter 2.9.1.

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2.9.5 Connect calls together
From an existing wait list, you can initiate a three-party conference or connect calls
together.
Connect new
call initiated
see chapter 2.9.1
Set up
conference
from the wait
list
To set up a three-party conference, go into mode 1 and press the
Menu key .
You can set up a conference between the active call and the call on
hold. To end the conference, you have two options available:
Leave
conference
If you want to leave the conference without
interrupting the connection between the two existing
calls, replace the handset or press the Loudspeaker
key .
End
conference If you want to end the conference, press the
keys or the Clearing key . The calls then
return to their old position.
Connect calls
together
You can connect the active call with the call on hold by replacing
the handset, pressing the Loudspeaker key .
If you are not involved in a conference and have connected calls together, your
telephone goes into the idle state if no further calls exist in the queue. If, on the other
hand, further calls exist in your wait list, the selected call will call you once you have
replaced the handset. Your telephone rings and the selected call is displayed as the
incoming call. You can administer the incoming call as follows:
Take selected
call
When you pick up the handset, you are connected with the incoming
selected call. The selected call becomes the active call, and the
other waiting calls are administered as such in the wait list on the
display.
Connect
selected call
After taking the call, you can connect the incoming selected call with
the following waiting call by replacing the handset. If you have a
further call waiting in the queue, it will call you after the connection
has been initiated.
Reject
selected call By pressing the Clearing key , you can terminate the
connection to the selected call. The next waiting call, if applicable,
will call you.

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2.10. Short keys
To simplify the most important aspects of administering several connections, shortcut
keys are available, which are explained in summary form below.
Shortcut key Description
0 Reject waiting call
1 Terminate active call; call on hold becomes active call
2 Accept waiting call; switch between active call and call on hold
using hold and retrieve
3 Conference mode
4 Transfer/forward
2.11. Function keys
Functions may be applied after going through several menu steps. Another way -
sometimes the only way - to execute functions is to use function keys to which functions
can be assigned. This assignment allows the functions to be operated faster.
In order to assign the desired functions to the function keys, press the following keys in
the order given:
1. Menu key
2. Function key beside User List
3. Function key beside the active user
(active user is indicated on the right by an asterisk)
4. Function key beside Function Keys
More detailed information may be found at the innovaphone Wiki at
wiki.innovaphone.com.
2.12. Secure connections
It is possible to make encrypted phone calls with the IP230. This hinders interception by
third-parties. An encrypted call can be recognised by the symbol in the status line on
your display.
Please contact your administrator should you wish to use encryption.

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3. Messaging
The Messaging function enables you to send text messages from your IP telephone to
other subscribers and to receive messages from other subscribers.
3.1. Send messages
The message content appears as a direct message on the recipient’s display.
3.1.1 Sending a message using the menu
Proceed as follows in order to send a message:
¾Press the Menu key ,
¾Function key next to menu item Messages,
¾Function key next to menu item New Message.
¾After “For:” enter the number or the name of the message recipient.
¾Press the arrow key or a function key next to the text field and enter the
message text (see chapter 5).
¾Your message will be sent as soon as you press the menu key . You will see
OK on the display when the message has been sent successfully.
3.1.2 Send message using Indirect dialling
You can send messages even faster by using Indirect dialling than by using the menu.
Proceed as follows from idle mode:
¾First enter the name or number of the message recipient.
¾Press the menu key to reach the special menu Indirect dialling (see chapter
9).
¾Select the menu item Send message with the adjacent function key .
¾Enter your text message; the recipient’s number has already been selected.
¾Send the message by pressing the menu key. OK on the display shows you
the message has been sent successfully.
The function can only be used if all subscribers are using innovaphone IP
telephones. All telephones must be registered to an innovaphone PBX.