Cisco 8841 User manual

Quick Start Guide for Cisco 8841 / 8851
Buttons and Features
Num
Description
1
Handset and Handset light
strip
Indicates whether you have an incoming call (flashing) or a new
voice message
2
Phone Screen
Shows information about phone, directory number, active call and
line status, speed dials, placed calls, and menu listings
3
Programmable feature and
session buttons
feature buttons (left side) Use to view calls on a line, or access
speed dial, or all calls.
Session buttons (right side) used to answer a call, resume call, or
can display missed calls
4
Softkey buttons
Used to enable softkey options, displayed on phone, (answer calls,
forward calls)
5
Navigation cluster
Navigation cluster, and select button allows you to scroll menus,
highlight items, or select highlighted items
6
Release button
Ends a connected call or session
7
Hold/Resume button
Places an active call on hold and resumes held call

Quick Start Guide for Cisco 8841 / 8851
8
Conference button
Creates conference call
9
Transfer button
Transfers a call
10
Speakerphone button
Toggles the speakerphone on or off. The button is lit when
speakerphone is on
11
Mute button
Toggles the microphone on or off. When the microphone is muted,
the button is lit
12
Headset button
Toggles headset on or off. When headset is on, button is lit
13
Keypad
Allows you to dial phone numbers, enter letters, select menu items
(by entering the item number)
14
Volume button
Adjust the handset, and speaker volume(off hook) and the ringer
volume (on hook)
15
Contacts button
Opens or closes the Directories menu. Use the Contacts button to
access personal and corporate directories (coming soon)
16
Applications button
Opens or closes the Applications menu. Use the Applications button
to access call history, user preferences,
phone settings, and phone model information
17
Messages button
Autodials your voice messaging system (varies by system)
18
Back button
Returns to the previous screen or menu
19
Handset
Phone handset
Color
Description
3
Solid Green: Connected call or outgoing call not yet connected.
Flashing Green: Held call. Pressing button resumes call.
Solid Amber: Private line in use
Flashing Amber: Incoming call. Pressing button answers call.
Solid Red: Shared line in use remotely.
Flashing Red: Shared Line call put on hold remotely.

Quick Start Guide for Cisco 8841 / 8851
Dialing
 Dialing On-Hook: Enter a number, then go off-hook to complete the call by pressing speaker or lifting
the handset.
 Dial 5 digits for internal calls. Dial 9 + number for local calls.
 Dial 80 + 1 + area code + phone number, at beeps enter 6-digit access code for long distance calls.
 Dial 80 + 011 + country code + city code + phone number, at beeps enter 6 digit access code for
international calls
 Dial 911 for ANY Emergency calls
Redial: Press the Redial softkey to redial the last number called on your primary line. To redial on a
secondary line, press the line button first.
Answering
There are several ways to answer calls: lift the handset, press the flashing amber line button, press
the Answer softkey, or press the headset or speakerphone button.
Hold and Resume a Call
During a call, press the Hold button or the Hold softkey. The Hold icon will display and the line button
will flash green.
To resume the highlighted call, do one of these:
oPress the flashing green session button
oPress the Resume softkey
oPress the Hold button
Transfer Calls
Start with an active call, not on hold.
Press the Transfer button or the Transfer softkey and enter the destination number.
Press the Transfer button or the Transfer softkey again to complete the transfer immediately –or wait
until the destination answers to announce the transfer, then press the button.
NOTE: to transfer a call directly to another Cisco user's voice mailbox, enter * plus the user's
extension as the destination number - i.e. *61234 .
Forwarding Calls

Quick Start Guide for Cisco 8841 / 8851
Press the Forward All softkey.
Do one of the following:
oEnter a phone number
oPress the Voicemail button to forward all incoming calls to voice mail
To verify that your calls are forwarded, look for:
oA forward-all icon on the line label
oForwarding information on the upper left main screen
To cancel call forwarding, press the Forward Off softkey.
Conferencing
Start with an active call, not on hold.
Press the Conference button and enter the phone number for the party to be added and press the
Call softkey.
When party answers, announce the conference.
Press the Conference button to tie parties together.
Repeat these steps to add more participants.
Silence a Call
Silence an incoming ringing call by pressing the Volume button down once.
Setting Ringtones
Press the Applications button.
Use the circular Navigation Pad to highlight Settings, then press Select.
Select Ringtone.
Select the line for which the ringtone should be set.
Scroll through the ringtone options using the Navigation Pad. You can hear ringtones by pressing the
Play softkey on a highlighted ringtone.
Press the Set softkey to apply the desired ringtone.
Press the Exit softkey to return to the main screen.

Quick Start Guide for Cisco 8841 / 8851
Call History
View
oPress the Down arrow on the Navigation Pad.
oThe screen will display call history, with an icon associated for each type of call (received,
placed or missed) GET ICONS
oPress the Exit softkey to return to the main screen.
Dial
oPress the Down Arrow on the navigation pad until the person or number you want to call is
highlighted.
oIf necessary, use the Edit Dial softkey to add a 9 to the number.

Quick Start Guide for Cisco 8841 / 8851
Press the “Messages” button to access your voicemail box. You will be asked to initialize your mailbox the
first time you access voice mail. Initialization includes recording your name, recording a greeting, and
changing your password.
Your temporary password is 6xxxx . The ‘x’represents your extension. Your new password must be at
least 3 digits inlength. NOTE: Be sure to press "#" after every entry for which the system prompts you.
Basic Voice Mail Use
Access from your desk phone
1. Press MESSAGES button.
2. Enter your password followed by the # key when prompted.
3. Press 1 to listen to new messages, 2 to send a message, 3 to review old
messages, or 4 to access SETUP options.
Access when away from the
office:
1. Dial the voicemail number - 802-656-9940.
2. When voice mail answers, press *key.
3. Enter your 5-digit mailbox I.D. number (i.e., your "ExtensionNumber")
followed by the # key.
4. Enter your password followed by the # key.
While listening to a message:
1- repeat
2- save
3- delete
4 - slower
5 - change volume
6- faster
7- skip back
8- pause
9- fast-forward
# - jump to end of message
**After a message:
1- repeat
2- save
3- delete
4- reply to internal user
5- forward message
6- mark as new
7- skip back
9 - hear date/timestamp
Setup Options
To re-record greeting:
1. Enter mailbox
2. Press 4 - Setup options, then 1 - for Greetings, then 1 - change greetings
3. Follow prompts
To rerecord name:
1. Enter mailbox
2. Press 4 - Setup options, then 3 - personal settings, then 2 - change name
3. Follow prompts
To change password:
1. Enter mailbox
2. Press 4 - Setup options, then 3 - Personal settings, then 1 - change password
3. Follow prompts
**NOTE: IF YOU RECEIVE EMAIL .WAV FILES OF VOICEMAIL MESSAGES, DELETING THEM FROM YOUR EMAIL DOES NOT DELETE
THEM FROM YOUR CISCO PHONE VOICEMAIL ACCOUNT. YOU MUST FOLLOW THE INSTRUCTIONS ABOVE FOR DELETING THEM
FROM YOUR PHONE.
To report issues or if you need help, please contact CU[email protected] or call 802-656-4900
Unity Voice Mail –Setup & Basic Voice Mail Functions
Voice Mail –Initial Setup