Alcatel OmniPCX Enterprise 4039 User manual

Alcatel 4039/4029 User Guide
4039
4029
This presentation from Ezycom Solutions is designed to introduce you to
the basic operation and functions of your new Alcatel-Lucent 4029 and
4039 handsets.
Note – functionality of the handsets will depend on system programming.
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Receiver (Handpiece)
LED light
Flashes green for incoming call
flashes red for system alarm
Main display & soft keys
Add-on Module
Function Keys
Qwerty ‘dial by name’ keyboard
Welcome to your new handset
Tilt adjust
Alphanumeric keys
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Getting Started -Creating your mailbox
Your Message key will be flashing
Press the Message key
Lift the receiver
Listen to the guides and record your name
Follow prompts & create a 4 digit code
Press the OK key to confirm
Record your name
Press OK to confirm
Receiver or
Handpiece
OK
Entering speed dials using your Qwerty
keypad – refer to slide 16
Creating a Personalised Message
Scroll left on your navigation key into Menu
Press the soft key next to ‘Settings’
‘Mailbox’ will appear – press the soft key
Press ‘Personal message’
Record your personal message and press ‘OK’
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The Function Keys
Release key: Push this to hang up a call and place
set in idle mode
Hands-free key: Push this & you talk on loudspeaker
Intercom/Mute key: Push this to stop other people hearing you but you can listen
& make comments during conference calls
If left on, calls will be automatically answered while you work
Volume Control keys: volume of handpiece, speaker and ringer
Message key: voice and text mails (flashes to indicate new messages)
Redial key: Short press: reveals last number dialled
Long press: reveals last 10 dialled numbers
Information key: Reveals extension number for other phones
Backspace key:
Takes you back one
step
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The Navigator Key
OK
The navigator key allows your to scroll through menu options
available on your 4029 or 4039 handset.
It is used to enter speed dials on the Qwerty keypad
It is used to locate numbers and help you connect
It is used to identify line extensions
The right arrow moves you to
the info tab and you will see
your personal details e.g.
extension number, your name
and if you have messages
The left arrow goes into the
menu tab allowing you to
personalise your handset.
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How to answer the phone
Pick up the receiver
Press the loudspeaker button and speak
or
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Answering an incoming call
When the phone rings a small icon will appear beside each line
soft key. The main display will show , the add-on module will
display . Press the soft key and pick up the receiver.
Volume control
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Placing a call on hold
An incoming call automatically
displays ‘Hold’ on the display screen
Press the soft key beside ‘Hold’
The call is now on hold
A call on hold is seen as
on the display
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Transferring calls in the office
A call comes in
The word ‘Hold’ appears beside a soft key on the
main display
Press ‘Hold’
Dial the extension or use the add-on module to
go directly to the person required
The word ‘Transfer’ appears on the display
beside a soft key
Either speak to the call recipient or press
‘Transfer’ immediately and the incoming call will
go to them in person or to their voicemail
‘Transfer accept’ will appear on the display as
the transfer connects
Hang up
If the call recipient does not want to take
the call you must hang up from that
connection to pick up the call on hold
Press then to speak to the caller
on hold
Hold
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Transferring calls to mobiles
Receive a call
Place on ‘Hold’
Type the person’s name on the Qwerty
keypad
Use the right navigator key to scroll to the
correct number (entered options may include
Home, Mobile, Office)
Press OK when you have selected the
correct extension named ‘Mobile’
Speak to the call recipient and Transfer
or
Transfer and the call will go to their mobile
voicemail or be missed if voicemail is off.
OK
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Hanging up
Hang up the receiver
Or press the ‘end call’ button
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Making external calls
Pick up the receiver
Dial ‘0’
Dial the number (this applies for mobile services
as well) e.g. 04053 8177 or 00417 564 156
Or
Pick up the receiver
Type the name on the qwerty keypad. Locate
name using navigator keys. Press ‘OK’
Or
Leave the receiver in the cradle, press the
loudspeaker button and
Dial the number or use the Qwerty keypad
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Making internal office calls
Pick up the receiver
Dial the extension number
or
Pick up the receiver
Type the name on the Qwerty keypad. Locate
name using navigator keys. Press ‘OK’
or
Leave the receiver in the cradle and press the
loudspeaker button
Dial the extension number or
Use the Qwerty keypad or
Press the soft key on the add-on module beside
the person’s/location’s name
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Retrieving messages from your handset
The message icon flashes when there are
messages on your phone
Press the orange button
The phone display will automatically display the
message type – either Voice 1 or Text 3 (for example) .
This means you have 1 voice message and 3
text messages to attend to.
Press the soft key beside Voice
The word Consult will appear. The number will
appear beside a soft key*. Press the soft key.
Press OK. Listen. Press Play or press Clear if
you want it deleted.
Press the soft key beside Text Message. Use the
navigator keys to scroll up or down the list. Press
OK to read. Usually a phone number is
displayed. You are offered the options to consult,
call or delete.
*if your business has Calling Line Identification
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Transferring a voice message to another
extension’s mailbox
When a voicemail arrives at your handset you may want to send it to
another extension. Press the soft key beside each of the prompts.
Push the orange message button
Voice
Consult
OK
Scroll down using the navigator key
Send copy
Destination type in extension number or use the Qwerty keyboard
OK
OK
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Entering speed dials using the Qwerty keypad
For 4039 handset ONLY
To enter speed dials follow the visual prompts on
the display and press the corresponding soft keys
in this order:
Left navigator key
Menu
Operator
Enter password HELP1954 using the
alphanumeric keypad
OK
Speed dial
Options – New
Name
Enter name using Qwerty
OK
Number
Enter number using alphanumeric keypad
OK
4039
10 soft keys on the display
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Broadcasting calls in the office
If you receive a call for someone in the office away from their desk, to save time
press then to ‘broadcast’. Your voice will sound on all handset
loudspeakers. When the call is picked up press ‘Transfer’.
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Conference calls
You can make multiple calls from your handset
Dial the first number and connect
Dial the second number – the first call is automatically placed on hold
When you have two callers on your handset, the display will show Conference
Press the soft key beside Conference
Your 2 callers will be linked and you will be linked in a conference call
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Diverting your phone to voicemail
Press the soft key beside the arrow
On display will be:
Immediate = Press the soft key beside the prompt, dial in the
extension and your calls are diverted to another extension.
Immediate to voicemail = Press the soft key beside the
prompt, and the phone will divert to the programmed
voicemail.
The arrow will appear black and move in circles
Cancelling diversion to voicemail = press the soft key beside
the black arrow
Scroll down once to cancel forward
Press the soft key beside the prompt
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Diverting your phone to a mobile phone
Press the soft key beside the arrow
On display will be:
Immediate = Press the soft key beside the prompt, dial in the
mobile phone number including the ‘0’ prefix e.g. 00438 156 422
and your calls are diverted the mobile service.
or
Use the qwerty keypad to locate the name of the person, use the navigator keys
to locate the mobile entry and press OK
The arrow will appear black and move in circles
Cancelling diversion to the mobile service = press the soft key beside the black
arrow
Scroll down once to cancel forward
Press the soft key beside the prompt and the diversion is lifted
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