Iron Bow Vidyo CLINiC 10x User manual

Iron Bow Vidyo CLINiC
™
10x
Clinical Care Device
User Guide
For use with Iron Bow art Number:
CLINiC-V-10X24IR-Bxx
Document art # DOC-UG-CLINIC-V10X24-B
Version 4.3
3/18/2021

Copyright 2021 Iron Bow Technologies 2
Copyright © 2021 Iron Bow Technologies All Rights Reserved.
Specifications subject to change without notice.
For general inquiries, contact:
Iron Bow Healthcare Solutions
2303 Dulles Station Boulevard, Suite 400
Herndon, VA 20171
Toll: 8 .338.886
Tel: 7 3.279.3
www.ironbowhealthcare.com
For support, contact:
Iron Bow Client Service Center
Toll: 833.476.6269 (833.IRONBOW)
Email: CS[email protected]

Copyright 2021 Iron Bow Technologies 3
Safety & Maintenance
For your protection, please read these safety instructions completely before operating the equipment and eep
this manual for future reference. The information in this summary is intended for persons who operate the
equipment as well as repair or servicing personnel. Carefully observe all warnings, precautions and instructions
on the apparatus, or the ones described in the operating instructions and adhere to them. Also, adhere to safety
guidelines found in manuals for any peripheral equipment.
Care and Handling
 Water and moisture - Do not operate the equipment under or near water, or in areas with high humidity.
 Cleaning - Unplug the apparatus from the wall outlet before cleaning. Do not use liquid cleaners or aerosol
cleaners, follow cleaning instructions provided
 Ventilation - Do not bloc any of the ventilation openings of the apparatus. Install in accordance with the
installation instructions.
 Grounding or Polarization – use the power cord provided with this system, do not defeat the safety purpose of
the grounding-type plug. A grounding type plug has two blades and a third grounding prong. The third prong is
provided for your safety. If the provided plug does not fit into your outlet, consult an electrician.
 Plug Acts as Disconnect Device - The soc et outlet to which this apparatus is connected must be installed
near the equipment and must always be readily accessible.
 Lightning - Unplug this apparatus during lightning storms or when unused for long periods of time.
 Networ cables - CAUTION - To reduce the ris of fire, use only No. 26 AWG or larger
telecommunication line cord.
 Power-Cord Protection - Route the power cord so as to avoid it being wal ed on or pinched by items placed
upon or against it, paying particular attention to the plugs, receptacles, and the point where the cord exits from
the apparatus.
 Attachments - Only use attachments as recommended by the manufacturer. When a cart is used, use caution
when moving the cart/apparatus combination to avoid injury from tip-over.
 Storage - If you need to store the system, ensure that it is stored in a controlled environment to avoid damage:
 Non-operating temperature: -20°C –60°C
 Non-operating humidity (non-condensing): 10%–9 %
 Repac ing – Do not throw away the carton and pac ing materials. They may be required in the event that
you need to move the system to an alternate location, or return the system for maintenance.
 “WARNING – Do not modify this equipment without authorization of the manufacturer.”
 Servicing - Do not attempt to service the apparatus yourself as opening or removing covers may expose you
to dangerous voltages or other hazards, and will void the warranty. Refer all servicing to qualified service
personnel. If the equipment is damaged, unplug the apparatus from the outlet and refer servicing to qualified
personnel:
 When the power cord or plug is damaged or frayed
 If liquid has been spilled or objects have fallen into the apparatus
 If the apparatus has been exposed to rain or moisture
 If the apparatus has been subjected to excessive shoc by being dropped, or the cabinet has been
damaged
 If the apparatus fails to operate in accordance with the operating instructions.
United States Canada
Plug Type Grounding type 3 Pole Plug Grounding type 3 Pole Plug
Cord Type SVT3 x 18 AWG SVT3 x 18 AWG
Minimum Cord Set Rating 10A 125V 10A 125V
Safety Approval UL CSA CSA

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Cleaning Instructions
CAUTION
 Due to the close proximity of electrical power and equipment, flammable cleaners should never be used to clean
these products!
 The surface materials of the unit are primarily powder-coated aluminum and are durable and easy to maintain,
however they can stain and discolor, so test any cleaners in an inconspicuous place before using.
 Do not allow any liquids to enter the unit, drip down the monitor or accumulate on any surface.
 Please refer to the respective Materials Safety Data Sheets (MSDS) for detailed descriptions for each product
from its manufacturer.
 Never use steel wool, Scotch-Brite™ or other abrasive materials to clean the product.
 Use extreme caution when cleaning the camera, as it is delicate and easily bro en.
 Use extreme caution when cleaning a display monitor, as they are easily damaged if too much pressure is
applied.
General Procedure
1. Verify the system is unplugged from the AC Power outlet before cleaning.
2. Use a soft, clean microfiber cloth or manufacturer supplied disposable cloth for all applications, particularly
when cleaning lenses and monitors. Do not spray liquids directly on the surface.
3. Utilize appropriate cleaners for the surface being cleaned.
4. Allow equipment to fully dry prior to plugging into a power source.
5. To facilitate an effective infection control program and ensure proper performance, routinely clean, disinfect,
and maintain products in accordance with approved procedures. Specifically, the hospital’s Infection Control
Administrator should be consulted for cleaning procedures and processes.
Suggested chemical cleaners/disinfectants/solutions for CLINiC and Med iew:
 Chassis cleaning
o Non Abrasive Soap/Detergent: Generally, water and mild non-abrasive soap/detergent or isopropyl
alcohol can be used routinely on CLINiC or MedView products to maintain proper cleanliness.
o Where infection control is required
 A 10% or less bleach solution can be used to disinfect. Remove residue using a clean damp (water)
cloth.
 Branded chemical disinfectant products (test specific product on a sample surface before general
use)
 Metrex CaviWipes
 Clorox Germicidal Wipes
 Display monitor LCD panel and camera body (not the lens)
o Do not use any of the following chemicals or any solutions that contain: chlorine (bleach), acetone,
peroxides, ammonia, ethyl alcohol, benzene, toluene, ethyl acid, or methyl chloride.
o Branded, ammonia-free LCD cleaning products
 Zeiss Pre-Moistened Lens Cleaning Wipes
 CloroxPro Clean Screen Wipes
o Up to 50:50 isopropyl alcohol to distilled water mixture for general cleaning, using soft microfiber cloth
o Use 70:30 isopropyl alcohol and distilled water mixture for infection control, using soft microfiber cloth
 Camera Lens
o Use only branded, ammonia-free cleaning wipes specifically designed for lens cleaning
 Zeiss Pre-Moistened Lens Cleaning Wipes

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Notes and Caution
 Use extreme caution when cleaning the camera and monitor/display. Do not apply undue pressure to the LCD
screen, or manually move the camera when it is powered. Damage caused by improper cleaning will void the
Iron Bow warranty.
 Do NOT use mineral spirits, acetone, paint thinners, or abrasive cleansers, or any other flammable, harsh or
toxic chemicals.
 This document provides general guidelines only. Direction for proper cleaning and infection control is the
responsibility of local authority and hospital administration.
 Iron Bow is not responsible for improper cleaning or disinfection in any and all circumstances.
Electrical Safety Information
Compliance is required with respect to the voltage, frequency, and current requirements indicated on the
manufacturer’s label. Connection to a power source different than those specified herein will li ely result in
improper operation or damage to the equipment, or pose a fire hazard.
There are no user-serviceable parts inside this equipment. There are hazardous voltages generated by this
equipment that constitute a safety hazard. Service should be provided by a qualified service technician only.
Contact a qualified electrician or the manufacturer if there are questions about the installation prior to connecting
the equipment to mains power.
Operating Guidelines
Mounting Guidelines
The system is designed for attachment to a des top stand, cart of similar supporting structure using the rear
100mm x 100mm VESA mount on the rear of the system chassis. Care should be ta en to ensure that any
supporting device is designed for 100mm x 100mm VESA mounting and is capable of supporting the weight of
the system and any attached peripherals/cables.
Connecting Peripheral Equipment
It is recommended that the supporting device incorporates an AC isolation transformer if the system is to be used
with any external peripheral that may have direct s in contact. The optional stand available for this system
incorporates a suitable isolation transformer and many mobile carts contain isolated power sources derived from
internal rechargeable battery pac s. It is also recommended that any external device that may have s in contact
are individually certified for such use to avoid ris of injury.
Any AC powered peripheral device must be connected to a separate AC outlet suitable for use with the device as
defined by the manufacturer’s specification information. In addition, AC power strips or extension cables should
not be used with this system.
Ambient Temperature Guidelines
 Operating temperature: 5°C –35°C (ambient temperature)
 Operating humidity: 20%–80% (RH)
 Non-operating temperature: -20°C –60°C
 Non-operating humidity (non-condensing): 10%–90%

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Contents
Table of Figures ............................................................................................................................ 7
Introduction ................................................................................................................................... 8
System Description ...................................................................................................................... 9
System Installation ..................................................................................................................... 10
Installing the Camera ........................................................................................................................... 10
Installing System Controller ................................................................................................................. 12
Sound Deflector ................................................................................................................................... 13
Installing the Sound Deflector ............................................................................................................. 13
Connections ......................................................................................................................................... 14
Wi-Fi Network Operation .................................................................................................................... 15
Installing the Wi-Fi Antennas............................................................................................................... 15
Getting Started ............................................................................................................................ 16
owering On and Off .................................................................................................................. 16
Waking Up the Vidyo CLINiC ................................................................................................................ 16
Powering Off the Vidyo CLINiC ............................................................................................................ 16
Restarting the Vidyo CLINiC ................................................................................................................. 16
Connecting to the Network ........................................................................................................ 16
Vidyo CLINiC Software Set Up & Administration .................................................................... 17
Appendix #1: System Controller Functions ............................................................................. 18
Appendix #2: Mounting Information ......................................................................................... 22
Specifications .............................................................................................................................. 23

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Table of Figures
Figure 1 - Vidyo CLINiC with Optional Table Stand ......................................................................... 8
Figure 2 - Vidyo CLINiC System Components .................................................................................. 9
Figure 3 - Attaching Camera to Mounting Plate ........................................................................... 10
Figure 4 - Attaching Mounting Plate to System Chassis ............................................................... 10
Figure 5 - Connecting the two Camera Cables .............................................................................. 11
Figure 6 - Attaching Rear Camera Cover ....................................................................................... 11
Figure 7 – Controller Assembly ..................................................................................................... 12
Figure 8 – Attaching Controller ..................................................................................................... 12
Figure 9 - Sound Deflector Shield ................................................................................................. 13
Figure 10 - Sound Deflector Installation ....................................................................................... 13
Figure 11 - Sound Deflector Screw Location ................................................................................. 13
Figure 12- System Connection Ports ............................................................................................. 14
Figure 13 - Location of Wi-Fi Antennas ......................................................................................... 15
Figure 14 - Installing Wi-Fi Antenna .............................................................................................. 15
Figure 15 - System Controller Admin UI Default Settings ............................................................. 17
Figure 16 - Example of "On Screen" Icons .................................................................................... 18
Figure 17 - Tethered Controller Keys ............................................................................................ 19
Figure 18 - System Dimensions .................................................................................................... 22

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Introduction
The CLINiC family of products from Iron Bow Healthcare Solutions consists of
purpose-built telehealth devices that enable the delivery of healthcare clinical
evaluation, communications and observation from a distance.
This user guide covers the assembly and installation of the second generation
Vidyo CLINiC, Part # CLINiC-V-10X24IR-B0x. For Administration and
Configuration of the Iron Bow Vidyo CLINiC, refer to the: VidyoRoom and
VidyoPanorama 600 Administrator Guides and VidyoRoom SE Deployment
Guides
https://support.vidyocloud.com/hc/en-us/articles/218145337-VidyoRoom-and-
VidyoPanorama-600-Administrator-Guides-and-VidyoRoom-SE-Deployment-Guides
This generation of product incorporates a hermetically sealed, high grade fan less
computer with Windows 10 Pro operating system, a high definition pan/tilt
camera with a10x optical/10x digital zoom, dual infrared illuminators for
nighttime or dar ened room operation and a 24” HD display. The Vidyo CLINiC
camera, display and associated audio system enable high quality video and audio
calls between two parties or more.
Standard room system controls are available to the user via a hand held tactile
membrane control panel, which is connected to the system via a coiled cable. The
Vidyo CLINiC incorporates a standard VESA mounting hole pattern for
installation on common wall mount brac ets, table top stands or mobile carts.
You can find additional CLINiC resources, support information and other related
telehealth services at www.ironbowhealthcare.com.
Figure 1 - Vidyo CLINiC with Optional able Stand

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1.
System Camera
2. Infra-Red Illuminator (1 of 2)
3. Wi-Fi Antenna (1 of 2)
4. Camera rear cable cover
5. Integrated 24” LED Display
6. Hand Held Controller
7.
Electronic Stethoscope Input
8. Power/Network Connectors
9. HDMI (PC) Input
10. USB 3 (Horus Scope) Input
11. Sound Deflector
12. Integrated Microphones
13.
Figure 2 - Vidyo CLINiC System Components
System Description
The primary components of the Iron Bow Vidyo CLINiC are shown below:

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System Installation
The Vidyo CLINiC is designed to be mounted on a stable supporting structure that
prevents it from being noc ed over or dropped. The standard VESA mounting hole
pattern on the bac of the unit fits many commercially available wall mount brac ets,
des stands and mobile carts. Prior to installation, please refer to Appendix A for
mounting holes locations and dimensions. Please note, a Phillips #1 and #2 screwdriver
is required for system assembly.
Installing the Camera
Before using the system for the first time, you need to mount and connect the camera to
the mounting panel located on top of the Vidyo CLINiC.
To install the camera on the Vidyo CLINiC:
1. Remove camera assembly from pac aging and place carefully on a table top.
2. The system is supplied with a camera mounting plate and countersun bolt to
attach the camera to the mounting plate.
3. Ensure the rear connectors of the camera are located at the rear of the mounting
plate, as shown below:
Figure 3 - Attaching Camera to Mounting Plate
Figure 4 - Attaching Mounting Plate to System Chassis

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Figure 6 - Attaching rear camera cable cover
4. Gently place the camera assembly on top of the Vidyo CLINiC ensuring the
holes on the camera mounting plate line up with the mounting holes on top of
the Vidyo CLINiC chassis.
5. Attach the camera assembly to the Vidyo CLINiC chassis using the four
provided Philips head screws.
6. Connect the two cables that come out at the top of the Vidyo CLINiC to the
corresponding connectors on the rear of the camera.
7. Attach the rear camera cable cover using the two Phillips head screws provided.
8. Gently remove any pac aging foam and tape from camera to complete system
assembly.
Figure 5 - Connecting the two Camera Cables
Figure 6 - Attaching Rear Camera Cover

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Copyright 2021 Iron Bow Technologies
Installing System Controller
The Vidyo CLINiC utilizes a tethered controller that operates all local room functions. The
controller attaches to the system via a USB port and uses a cable clamping arrangement to ensure
that it is not accidently disconnected.
A rear mounting cradle is supplied with the system to store the controller when not in use or when
the system is moved from one location to another.
To install the controller and cradle on the Vidyo CLINiC:
1. Unpac controller and cradle
assembly from pac aging
2. Align cradle mounting holes with
rear chassis attachment points (1)
and attach with supplied screws
3. Remove cable clamp screw (2),
feed remote cable through clamp
and re-attach using existing screw
4. Identify USB 3 port on side of
chassis (3) and connect remote
controller cable
Figure 7 – Controller Assembly
Figure 8 – Attaching Controller

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Sound Deflector
The Vidyo CLINiC includes a removable sound deflector, which can be installed
underneath the sound bar as shown below:
The sound deflector improves the audio quality for the Vidyo CLINiC installations that are either
wall-mounted or mounted on an arm, by deflecting the audio forward.
Installing the Sound Deflector
Locate the three central Phillips head screws on the base section of the sound bar at the rear of
the chassis.
1. Remove the three Phillips head screws and align the deflector, pointing forward, with the
three screw holes and replace screws to secure shield in place.
Figure 11 - Sound Deflector Screw Location Figure 10 - Sound Deflector Installation
Figure 9 - Sound Deflector Shield

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Connections
The Vidyo CLINiC includes an AC power inlet, an Ethernet port for connecting to a wired
networ , two USB 3 ports for connecting the system controller plus an external
examination device, such as a Horus Scope and an HDMI Video Input for connection of
an external PC.
If it is necessary to attach a standard PC eyboard/mouse for system set up, the two USB 3
ports designated for the controller and a Horus Scope, can be utilized for connection of
these devices. Once set up has been completed, the eyboard/mouse should be
disconnected and the system controller and Horus Scope re-connected. The system should
then be power cycled to ensure correct operation.
1. IEC Main power inlet
2. DB9 Expansion control port (for
future use)
3. 10/100/1G Ethernet port
4. Electronic Stethoscope Input
5. Controller USB 3 port
6. Display ports (for future use)
7. 2 x Wi-Fi Antenna ports
8. HDMI Video Input (PC Usage)
9. USB 3 Port (Horus Scope Input)
Left Side View Right Side View
Figure 12- System Connection Ports

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Wi-Fi Network Operation
The Vidyo CLINiC can be connected to either a wired or wireless (Wi-Fi) networ . To operate
from a Wi-Fi networ , the two supplied antennas need to be attached to the system.
Installing the Wi-Fi Antennas
1. Locate the two Wi-Fi antenna connectors on top of the Vidyo CLINiC
chassis. These are adjacent to the left and right infrared illuminators.
2. Install the two supplied Wi-Fi antennas by aligning them with the threaded
mating connectors on top of the Vidyo CLINiC chassis and gently screw them
into place.
Figure 13 - Location of Wi-Fi Antennas
Figure 14 - Installing Wi-Fi Antenna

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Copyright 2021 Iron Bow Technologies
Getting Started
owering On and Off
Connect any required peripherals to the Vidyo CLINiC before connecting to AC power.
owering on the Vidyo CLINiC
To power on the Vidyo CLINiC:
 Connect the Vidyo CLINiC to AC power. This will automatically power on the
integrated computer, camera and display of the Vidyo CLINiC. A splash screen
will be displayed within several seconds.
Waking Up the Vidyo CLINiC
The system goes to sleep after 10 seconds with no activity. This value can be changed
from the Settings menu of the VidyoRoom administrator user interface (Admin UI) To
wake up the Vidyo CLINiC:
 The Vidyo CLINiC will automatically wa e up on receipt of an incoming call, or
by pressing any button on the controller.
owering Off the Vidyo CLINiC
Powering off the Vidyo CLINiC is typically unnecessary. Most video endpoints remain
connected to the networ and in stand-by mode until a call is placed or received.
However, you may need to power off the Vidyo CLINiC if you need to move it to a
different room.
To power off the Vidyo CLINiC:
 Disconnect the Vidyo CLINiC from AC power.
Restarting the Vidyo CLINiC
You can restart the Vidyo CLINiC by powering off and powering on the Vidyo CLINiC.
Connecting to the Network
Before you can ma e and receive video calls with the Vidyo CLINiC, you must connect
the unit to the networ . There are two ways you can connect to the networ : using the
integrated Wi-Fi with external antenna, or using the 10/100/1G Ethernet port.
To connect the CLINiC to a Wi-Fi networ , please refer to the: VidyoRoom and
VidyoPanorama 600 Administrator Guides and VidyoRoom SE Deployment Guides
https://support.vidyocloud.com/hc/en-us/articles/218145337-VidyoRoom-and-VidyoPanorama-
600-Administrator-Guides-and-VidyoRoom-SE-Deployment-Guides

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Copyright 2021 Iron Bow Technologies
Vidyo CLINiC Software Set Up & Administration
The CLINiC is supplied as standard with a Windows 10 Pro operating system and VidyoRoom
SE software application version 20.3.xx, or later. For further set up details on the CLINiC, please
refer to “SE Installation Guide” and the “VidyoRoom Software Edition Deployment Guide”.
These documents includes lin s to all set up details of the Vidyo software application installed in
your system. This document can be accessed at:
https://support.vidyocloud.com/hc/en-us/articles/218145337-VidyoRoom-and-VidyoPanorama-
600-Administrator-Guides-and-VidyoRoom-SE-Deployment-Guides
Configuring the Application Mode
The Admin UI Settings tab allows the system application mode to be set as either Kios or
Appliance:
 Kios mode prevents the VidyoRoom application from modifying the OS and allows
users to exit the app from the OnScreen UI. This mode is the default
 Appliance mode will loc down the system by preventing Windows updates from
automatically occurring, disables certain Windows notifications, creates inbound firewall
rules for sharing, disables some special eys on the eyboard, hides the Tas Bar, and
more. (Refer to: VidyoRoom_AdminGuide_19.3.0.pdf, or later)
Configuring the System Controller
The default set up within the Admin UI for correct operation of the system controller is shown
below. Any changes to this configuration will result in the control eys malfunctioning.
Figure 15 - System Controller Admin UI Default Settings

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Appendix #1: System Controller Functions
A tethered hand held controller is supplied as standard with the Vidyo CLINiC, which can
be used to control and select standard system functions, including; ma e and receive calls,
controlling the camera, volume and all other functions that may be required during a call
between one or more sites.
The operational controls are depicted below with an explanation of the operational usage
of each. Several of the functions incorporate an on screen icon which is displayed in the
top right hand corner of the screen;
There are three types of on screen icons used:
Mute Functions:
Audio and Video Mute icons are displayed in Red when either of these functions are
active:
Source Input Functions:
The system incorporates three source functions for external (client supplied) devices; PC
or HDMI Video Source, Horus Scope, and electronic stethoscope. When these devices are
connected and available, a white icon for each appears, when transmission is active a
green icon is displayed: (The stethoscope icon is always displayed as available)
System Functions:
System functions are available for camera Infra-Red (Nighttime) operation as well as
putting the audio system into a Super Sensitive Mode:
Figure 16 - Example of "On Screen" Icons

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The Arrow eys control camera up/down/left/right movement when the system is in a call
When the system is not in a call, the arrow eys are used to move through the Vidyo on
screen contacts directory
When the system is in a call, the camera zoom in and out functions are controlled by the +
and - signs
When the system is in a call, the volume functions are controlled by the + and – signs. A
volume indicator bar is displayed on the bottom of the screen indicating the volume level
The ESC (Escape) ey is available to remove any unwanted system or networ messages
that can be automatically displayed by the networ e.g. “New software update available”
Figure 17 - ethered Controller Keys

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Camera
infra
-
red operation
has two states: (Daylight/Auto)
State #1: Default State: Daylight operation
State #2: Auto.
When you clic the infra-red button the Preview (self-view) will display the infra-
red icon either as Daylight or Auto and you can toggle between modes for up to 15
seconds. If the system is in a call, the IR mode will display on its own.
Super Sensitive Mode removes all of the audio filtering allowing every noise in the
room to be heard at the remote site(s), which may be required when listening for a
specific sound or audio tone.
The
Connect
control is used to ma e a call and accept an incoming call. The
arrow can be used to move through the Vidyo on screen contacts directory and the
by selecting the green call button a call is a launched to the selected location. If
the system is
not in auto
-
answer, the connect ey is used to accept an incoming
The Hang Up control is used to end a call. If the system is not in auto answer
mode, then the Hang Up control can be used to reject an incoming call from a
remote site.
Microphone Mute selection stops the room audio from being transmitted to the
remote site. A second selection resumes the audio transmission. This control does
not affect transmission of an electronic stethoscope.
The Stethoscope control transmits the audio output from a connected electronic
stethoscope to the remote location. On selection, the local room microphones are
automatically muted to ensure the stethoscope audio can easily be heard at the
remote site without any bac ground room noise. When the stethoscope is turned
off, the room microphones are automatically activated
Electronic Stethoscope Notes: A digital Stethoscope with a 3.5 mm line output (e.g. the
JEDMED Omni Scope) can be used with the system. The installed version of Vidyo software
supports the higher quality Opus audio algorithm which will only function if the remote codec
uses the same audio algorithm.
For Opus audio to operate the VidyoPortal & VidyoRouter must use software version 18.4.0
or later. If any of these criteria are not met, the overall system will revert to using the lower
quality Speex audio algorithm.