Iron Bow Vidyo CLINiC User manual

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Copyright 2021 Iron Bow Technologies
Iron Bow Vidyo CLINiC
™
for Observation
Installation and User Guide
For use with Iron Bow Part Number
CLINiC-VC-10X24IR-B03
Document Part # DOC-UG-CLINIC-VC10X24-B03
Version 5.0
03/15/2021

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Copyright 2021 Iron Bow Technologies
Copyright © 2021 Iron Bow Technologies
All Rights Reserved.
Specifications su ject to change without notice.
For general inquiries, contact:
Iron Bow Healthcare Solutions
2303 Dulles Station Boulevard, Suite 400
Herndon, VA 20171
Toll: 800.338.8866
Tel: [phone]
www.iron owhealthcare.com
For support, contact:
Iron Bow Client Service Center
Toll: 833.476.6269 (833.IRONBOW)
Email: CSC@iron ow.com

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Copyright 2021 Iron Bow Technologies
Safety & Maintenance
For your protection, please read these safety instructions completely before operating the equipment and keep this manual for
future reference. The information in this summary is intended for persons who operate the equipment as well as repair or
servicing personnel. Carefully observe all warnings, precautions and instructions on the apparatus, or the ones described in the
operating instructions and adhere to them. Also, adhere to safety guidelines found in manuals for any peripheral equipment.
Care and Handling
 Water and moisture Do not operate the equipment under or near water, or in areas with high humidity.
 Cleaning Unplug the apparatus from the wall outlet before cleaning. Do not use liquid cleaners or aerosol cleaners, follow
cleaning instructions provided
 Ventilation Do not block any of the ventilation openings of the apparatus. Install in accordance with the installation
instructions.
 Grounding or Polarization – use the power cord provided with this system, do not defeat the safety purpose of the
grounding type plug. A grounding type plug has two blades and a third grounding prong. The third prong is provided for
your safety. If the provided plug does not fit into your outlet, consult an electrician.
 Plug Acts as Disconnect Device The socket outlet to which this apparatus is connected must be installed near the
equipment and must always be readily accessible.
 Lightning Unplug this apparatus during lightning storms or when unused for long periods of time.
 Network cables CAUTION To reduce the risk of fire, use only No. 26 AWG or larger telecommunication line cord.
 Power Cord Protection Route the power cord so as to avoid it being walked on or pinched by items placed upon or
against it, paying particular attention to the plugs, receptacles, and the point where the cord exits from the apparatus.
 Attachments Only use attachments as recommended by the manufacturer. When a cart is used, use caution when moving
the cart/apparatus combination to avoid injury from tip over.
 Storage If you need to store the system, ensure that it is stored in a controlled environment to avoid damage:
 Non-operating temperature: -20°C –60°C
 Non-operating humidity (non-condensing): 10%–9 %
 Repacking – Do not throw away the carton and packing materials. They may be required in the event that you need to
move the system to an alternate location, or return the system for maintenance.
 “WARNING – Do not modify this equipment without authorization of the manufacturer.”
 Servicing Do not attempt to service the apparatus yourself as opening or removing covers may expose you to dangerous
voltages or other hazards, and will void the warranty. Refer all servicing to qualified service personnel. If the equipment is
damaged, unplug the apparatus from the outlet and refer servicing to qualified personnel:
 When the power cord or plug is damaged or frayed
 If liquid has been spilled or objects have fallen into the apparatus
 If the apparatus has been exposed to rain or moisture
 If the apparatus has been subjected to excessive shock by being dropped, or the cabinet has been damaged
 If the apparatus fails to operate in accordance with the operating instructions.
United States Canada
Plug Type Grounding type 3 Pole Plug Grounding type 3 Pole Plug
Cord Type SVT3 x 18 AWG SVT3 x 18 AWG
Minimum Cord Set Rating 10A/1 5V 10A/1 5V
Safety Approval UL/CSA CSA

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Copyright 2021 Iron Bow Technologies
Cleaning Instructions
CAUTION
 Due to the close proximity of electrical power and equipment, flammable cleaners should never be used to clean these
products!
 The surface materials of the unit are primarily powder coated aluminum and are durable and easy to maintain, however they
can stain and discolor, so test any cleaners in an inconspicuous place before using.
 Do not allow any liquids to enter the unit, drip down the monitor or accumulate on any surface.
 Please refer to the respective Materials Safety Data Sheets (MSDS) for detailed descriptions for each product from its
manufacturer.
 Never use steel wool, Scotch Brite™ or other abrasive materials to clean the product.
 Use extreme caution when cleaning the camera, as it is delicate and easily broken.
 Use extreme caution when cleaning a display monitor, as they are easily damaged if too much pressure is applied.
General Procedure
1. Verify the system is unplugged from the AC Power outlet before cleaning.
2. Use a soft, clean microfiber cloth or manufacturer supplied disposable cloth for all applications, particularly when cleaning
lenses and monitors. Do not spray liquids directly on the surface.
3. Utilize appropriate cleaners for the surface being cleaned.
4. Allow equipment to fully dry prior to plugging into a power source.
5. To facilitate an effective infection control program and ensure proper performance, routinely clean, disinfect, and maintain
products in accordance with approved procedures. Specifically, the hospital’s Infection Control Administrator should be
consulted for cleaning procedures and processes.
Suggested chemical cleaners disinfectants solutions for CLINiC and MedView:
 Chassis cleaning
o Non Abrasive Soap/Detergent: Generally, water and mild non abrasive soap/detergent or isopropyl alcohol can be
used routinely on CLINiC or MedView products to maintain proper cleanliness.
o Where infection control is required
 A 10% or less bleach solution can be used to disinfect. Remove residue using a clean damp (water) cloth.
 Branded chemical disinfectant products (test specific product on a sample surface before general use)
 Metrex CaviWipes
 Clorox Germicidal Wipes
 Display monitor LCD panel and camera body (not the lens)
o Do not use any of the following chemicals or any solutions that contain: chlorine (bleach), acetone, peroxides,
ammonia, ethyl alcohol, benzene, toluene, ethyl acid, or methyl chloride.
o Branded, ammonia free LCD cleaning products
 Zeiss Pre Moistened Lens Cleaning Wipes
 CloroxPro Clean Screen Wipes
o Up to 50:50 isopropyl alcohol to distilled water mixture for general cleaning, using soft microfiber cloth
o Use 70:30 isopropyl alcohol and distilled water mixture for infection control, using soft microfiber cloth
 Camera Lens
o Use only branded, ammonia free cleaning wipes specifically designed for lens cleaning
 Zeiss Pre Moistened Lens Cleaning Wipes
Notes and Caution
 Use extreme caution when cleaning the camera and monitor/display. Do not apply undue pressure to the LCD screen, or
manually move the camera when it is powered. Damage caused by improper cleaning will void the Iron Bow warranty.
 Do NOT use mineral spirits, acetone, paint thinners, or abrasive cleansers, or any other flammable, harsh or toxic chemicals.
 This document provides general guidelines only. Direction for proper cleaning and infection control is the responsibility of
local authority and hospital administration.
 Iron Bow is not responsible for improper cleaning or disinfection in any and all circumstances.

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Copyright 2021 Iron Bow Technologies
Electrical Safety Information
Compliance is required with respect to the voltage, frequency, and current requirements indicated on the manufacturer’s
label. Connection to a power source different than those specified herein will likely result in improper operation or damage to
the equipment, or pose a fire hazard.
There are no user serviceable parts inside this equipment. There are hazardous voltages generated by this equipment that
constitute a safety hazard. Service should be provided by a qualified service technician only. Contact a qualified electrician or
the manufacturer if there are questions about the installation prior to connecting the equipment to mains power.
Operating Guidelines
Mounting Guidelines
The system is designed for attachment to a desktop stand, cart of similar supporting structure using the rear 100mm x 100mm
VESA mount on the rear of the system chassis. Care should be taken to ensure that any supporting device is designed for
100mm x 100mm VESA mounting and is capable of supporting the weight of the system and any attached peripherals/cables.
Connecting Peripheral Equipment
It is recommended that the supporting device incorporates an AC isolation transformer if the system is to be used with any
external peripheral that may have direct skin contact. The optional stand available for this system incorporates a suitable
isolation transformer and many mobile carts contain isolated power sources derived from internal rechargeable battery packs.
It is also recommended that any external device that may have skin contact are individually certified for such use to avoid
risk of injury.
Any AC powered peripheral device must be connected to a separate AC outlet suitable for use with the device as defined by
the manufacturer’s specification information. In addition, AC power strips or extension cables should not be used with this
system.
Ambient Temperature Guidelines
 Operating temperature: 5°C –35°C (ambient temperature)
 Operating humidity: 20%–80% (RH)
 Non operating temperature: 20°C –60°C
 Non operating humidity (non condensing): 10%–90%

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Copyright 2021 Iron Bow Technologies
Contents
Table of Figures .......................................................................................................................................... 7
Introduction ................................................................................................................................................. 8
System Description ..................................................................................................................................... 9
System Installation .............................................................................................................................................. 10
Installing the Camera..................................................................................................................................... 10
Sound Deflector ............................................................................................................................................. 1
Installing the Sound Deflector ....................................................................................................................... 1
Connections ................................................................................................................................................... 13
Wi-Fi Network Operation .............................................................................................................................. 14
Installing the Wi-Fi Antennas ........................................................................................................................ 14
Getting Started .......................................................................................................................................... 15
Powering On and Off .......................................................................................................................................... 15
Powering On the CLINiC ................................................................................................................................ 15
Waking Up the CLINiC.................................................................................................................................... 15
Powering Off the CLINiC ................................................................................................................................ 15
Restarting the CLINiC ..................................................................................................................................... 15
Connecting to the Network ................................................................................................................................ 15
CLINiC Software Set Up & Administration ............................................................................................. 16
Appendix #1 System Specifications ...................................................................................................... 17
Appendix #2 Mounting Information ....................................................................................................... 18
Appendix #3 Optional Control Devices ................................................................................................. 19
Installing Tethered Remote Controller ............................................................................................................... 1
Tethered Controller Cradle Location / Dimensions ............................................................................................

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Copyright 2021 Iron Bow Technologies
Table of Figures
Figure 1 - Video CLINiC with Optional Table Stand ............................................................................................... 8
Figure - CLINiC Major System Components ....................................................................................................... 9
Figure 3 - Attaching Camera to Mounting Plate ................................................................................................. 10
Figure 4 - Attaching Mounting Plate to System Chassis ..................................................................................... 10
Figure 5 - Connecting the two camera cables ..................................................................................................... 11
Figure 6 - Attaching rear camera cable cover ..................................................................................................... 11
Figure 7 - Sound Deflector Shield ....................................................................................................................... 1
Figure 8 - Installing Sound Deflector ................................................................................................................... 1
Figure 9 - Connection Ports ................................................................................................................................ 13
Figure 10 – Location of WiFi Antennas ............................................................................................................... 14
Figure 11 - Installing W-Fi Antennas ................................................................................................................... 14
Figure 1 - Rear Mounting Locations .................................................................................................................. 18
Figure 13 - Tethered Volume Control Layout ..................................................................................................... 19
Figure 14 - Tethered Remote Control Layout ..................................................................................................... 0
Figure 15 - Attaching Controller.......................................................................................................................... 1
Figure 16 – Controller Assembly ......................................................................................................................... 1
Figure 17 – Cradle Rear Location ........................................................................................................................
Figure 18 – Cradle Dimensions ...........................................................................................................................

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Copyright 2021 Iron Bow Technologies
Introduction
The CLINiC family of products from Iron Bow Healthcare Solutions consists of purpose
built telehealth devices that enable the delivery of healthcare clinical evaluation,
communications and observation from a distance.
This user guide covers the assembly and installation of the Vidyo CLINiC configured for
Observation (part # CLINiC VC 10X24IR B0x). For Administration and Configuration
of the Iron Bow CLINiC, refer to the: VidyoRoom and VidyoPanorama 600
Administrator Guides and VidyoRoom SE Deployment Guides
https://support.vidyocloud.com/hc/en us/articles/218145337 VidyoRoom and VidyoPanorama
600 Administrator Guides and VidyoRoom SE Deployment Guides
The CLINiC includes a hermetically sealed, high grade fanless computer with Windows
10 Pro operating system, a high definition pan/tilt camera with a10x optical/10x digital
zoom, dual infrared illuminators for nighttime or darkened room operation and a 24” HD
display. The CLINiC camera, display and associated audio system enable high quality
video and audio calls between two parties or more.
The CLINiC incorporates a standard VESA mounting hole pattern for installation on
common wall mount brackets.
You can find additional CLINiC resources, support information and other related
telehealth services at www.ironbowhealthcare.com.
Figure 1 - Video CLINiC with Optional Table Stand

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Copyright 2021 Iron Bow Technologies
System Description
The primary components of the Iron Bow CLINiC are shown below:
6. udio Deflector
7. Wi-Fi ntennas
8. Option Module Slots
9. USB 3 Ports
10. Network/Power Connectors
1. System Camera
2. Rear Camera Cable Cover
3. Infrared Illuminators
4. 24” System Display
5. System udio Bar
Figure 2 - CLINiC Major System Components

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Copyright 2021 Iron Bow Technologies
System Installation
The Vidyo CLINiC for Observation is designed to be mounted on a wall arm mount in a
patient room or common area. The standard VESA mounting hole pattern on the back of
the unit fits many commercially available wall mount brackets. Prior to installation,
please refer to Appendix A for mounting holes locations and dimensions. Please note, a
Phillips #1 and #2 screwdriver is required for system assembly.
Installing the Camera
Before using the system for the first time, you need to mount and connect the camera to
the mounting panel located on top of the CLINiC.
To install the camera on the CLINiC:
1. Remove camera assembly from packaging and place carefully on a table top.
2. The system is supplied with a camera mounting plate and countersunk bolt to
attach the camera to the mounting plate.
3. Ensure the rear connectors of the camera are located at the rear of the
mounting plate, as shown below:
Figure 3 - ttaching Camera to Mounting Plate
Figure 4 - ttaching Mounting Plate to System Chassis

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4. Gently place the camera assembly on top of the CLINiC ensuring the holes on
the camera mounting plate line up with the mounting holes on top of the
CLINiC.
5. Attach the camera assembly to the CLINiC chassis using the four retained
Philips head screws.
6. Connect the two cables that come out at the top of the CLINiC to the
corresponding connectors on the rear of the camera.
7. Attach the rear camera cable cover using the two Phillips head screws
provided.
8. Gently remove any packaging foam and tape from camera to complete system
assembly.
Figure 5 - Connecting the two camera cables
Figure 6 - ttaching rear camera cable cover

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Copyright 2021 Iron Bow Technologies
Sound Deflector
The CLINiC includes a removable sound deflector, installed underneath the control panel
enclosure, as shown below.
The sound deflector improves the audio quality for CLINiC installations that are either
wall mounted or mounted on an arm, by deflecting the audio forward.
Installing the Sound Deflector
Locate the three central Phillips head screws on the base section of the sound bar at the rear of the chassis.
1. Remove the three Phillips head screws and align the deflector, pointing forward, with the
three screw holes and replace screws to secure shield in place.
Figure 7 - Sound Deflector Shield
Figure 8 - Installing Sound Deflector

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Copyright 2021 Iron Bow Technologies
Connections
The base CLINiC includes an AC power inlet, an Ethernet port for connecting to a wired
network, several USB 3 ports for connecting external devices including a
keyboard/mouse, which may be required for setting up the CLINiC system.
5. 2 x Display USB 3 ports
(inactive - for future use)
6. USB 3 port (module blank plate)
7. USB 3 port (module blank plate)
8. 2 x Wi-Fi ntenna ports
1. IEC Main power inlet
2. DB9 Expansion control port
(future use)
3. 10/100/1G Ethernet port
4. USB 3 Port (keyboard/mouse)
Left Side View
Right Side View
Figure 9 - Connection Ports

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Wi-Fi Network Operation
The CLINiC can be connected to either a wired or wireless (Wi Fi) network. To operate
from a Wi Fi network, the two supplied antennas need to be attached to the system.
Installing the Wi-Fi Antennas
1. Locate the two Wi Fi antenna connectors on top of the CLINiC chassis.
These are adjacent to the left and right infrared illuminators.
2. Install the two supplied Wi Fi antennas by aligning them with the threaded
mating connectors on top of the CLINiC chassis and gently screw them into
place.
Figure 10 – Location of WiFi ntennas
Figure 11 - Installing W-Fi ntennas

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Copyright 2021 Iron Bow Technologies
Getting Started
Powering On and Off
Connect any required peripherals to the CLINiC before connecting to AC power.
Powering On the CLINiC
To power on the CLINiC:
 Connect the CLINiC to AC power. This will automatically power on the
integrated computer, camera and display of the CLINiC. A splash screen will be
displayed within several seconds.
Waking Up the CLINiC
The system goes to sleep after a set period with no activity. This value can be changed
from the Settings menu of the VidyoRoom administrator user interface (Admin UI)
To wake up the CLINiC:
 The CLINiC will automatically wake up on receipt of an incoming call, or by
pressing any button on the infrared remote control.
Powering Off the CLINiC
Powering off the CLINiC is typically unnecessary. Most video endpoints remain
connected to the network and in stand by mode until a call is placed or received.
However, you may need to power off the CLINiC if you need to move the CLINiC to a
different room.
To power off the CLINiC:
 Disconnect the CLINiC from AC power.
Restarting the CLINiC
You can restart the CLINiC by powering off and powering on the CLINiC.
Connecting to the Network
Before you can make and receive video calls with the CLINiC, you must connect the unit
to the network. There are two ways you can connect to the network: using the integrated
Wi Fi with external antenna, or using the 10/100/1G Ethernet port.
To connect the CLINiC to a Wi Fi network, please refer to the: VidyoRoom and
VidyoPanorama 600 Administrator Guides and VidyoRoom SE Deployment Guides
https://support.vidyocloud.com/hc/en us/articles/218145337 VidyoRoom and VidyoPanorama
600 Administrator Guides and VidyoRoom SE Deployment Guides

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Copyright 2021 Iron Bow Technologies
CLINiC Software Set Up & Administration
The CLINiC is supplied as standard with a Windows 10 Pro operating system and VidyoRoom
SE software application version 20.3.xx, or later. For further set up details on the CLINiC, please
refer to “SE Installation Guide” and the “VidyoRoom Software Edition Deployment Guide”.
These documents includes links to all set up details of the Vidyo software application installed in
your system. This document can be accessed at:
https://support.vidyocloud.com/hc/en us/articles/218145337 VidyoRoom and VidyoPanorama
600 Administrator Guides and VidyoRoom SE Deployment Guides
Configuring the Application Mode
The Admin UI Settings tab allows the system application mode to be set as either Kiosk or
Appliance:
 Kiosk mode prevents the VidyoRoom application from modifying the OS and allows users to
exit the app from the OnScreen UI. This mode is the default
 Appliance mode will lock down the system by preventing Windows updates from
automatically occurring, disables certain Windows notifications, creates inbound firewall
rules for sharing, disables some special keys on the keyboard, hides the Task Bar, and more.

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Appendix #1 System Specifications
Display
Type 23.8” IPS LED
Native Resolution 1920 x 1080
Viewing Angle H V 178°/178°
Control
Control Options Optional Tethered Remote Full Controller amd Volume Control
Control Ports
DB9 expansion control port (for future use)
User supplied Keyboard / Mouse can be connected to USB 3 Ports
Video Input Output
Input Iron Bow IBHC 04 camera 10x optical/10x digital zoom
3 x USB3 Port
Output 1 x Display port (dedicated to display)
Audio Input Output
Input Integrated beam forming quad microphone array
Output Integrated stereo speakers; 2 x 5 Watts
Network
1 x 10/100/1G Ethernet & Realtek Dual Band 802.11 a/b/g/n/ac Wi Fi
Dimensions Weight
W x H x D 21.16" x 19.75" x 4.25" (Excludes Sound Deflector & Rear Cradle)
Accessories Sound Deflector: 1.25" High
Optional Rear Controller Cradle: 1.25" Deep
Weight 24 pounds
Mounting
Compatible with 100mm x 100mm VESA mounts (refer to Appendix)
Electrical
Auto Sensing Power Supply:
110-1 0VAC ~60Hz, 1.67A

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Appendix #2 Mounting Information
The following diagram is not to scale & is provided for dimensional information only .
Figure 12 - Rear Mounting Locations

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Appendix #3 Optional Control Devices
There are two optional tethered controller savailable for this product, as outlined below:
Part Number Description Compatible with
ACC V VOLCTRL A01 Tethered volume control remote for
Vidyo based vCLINiC and MedView
products.
CLINiC VC 10XIR XXX
MEDVIEW V 10XIR XXX
MEDVIEW VC 10XIR XXX
ACC V REMOTE A01 Tethered remote control for Vidyo based
vCLINiC and MedView applications.
CLINiC VC 10XIR XXX
MEDVIEW V 10XIR XXX
MEDVIEW VC 10XIR XXX
CC-V-VOLCTRL- 01 Tethered Remote Volume Control
The remote volume control is supplied with an integrated 2 feet long,
retractable coiled cable that extends to typically 5 feet. The cable can be
connected to any of the USB ports on the system, prior to powering on
the system.
Adjusting Speaker Volume
To increase speaker volume:
 Press and hold the “+” button on the hand held volume
control until the desired sound level is achieved.
To decrease speaker and headphone volume:
 Press and hold the “ “ button on the hand held volume
control until the desired sound level is achieved.
“Escape (esc)” function
In some cases, the screen may pop up messages that users will want to remove. This can
be done by plugging in a keyboard and pressing the esc key. Alternatively, the remote
control allows users to press the + and – buttons simultaneously to send an “esc”
keystroke to the computer.
Figure 13 - Tethered
Volume Control Layout

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CC-V-REMOTE- 01 Tethered Remote Controller
The remote control is supplied with an integrated 2 feet long, retractable
coiled cable that extends to typically 5 feet. The cable can be connected
to any of the USB ports on the system, prior to powering on the system.
Control Features
Connect Answer call or place call to selected directory location which has been previously
stored.
Disconnect End or reject call.
Video Privacy Stop the video transmission from the CLINiC main camera during a call, or
revert to normal video transmission. This does not affect a preenetation video source.
Transmit Presentation Source Display and transmit video images from a connected UVC
device compatible with the Vidyo application. Transmission is stopped by a second selection.
Zoom In Zoom Out Zoom main camera in or out.
Up Down Left Right
When not in a call:
navigate through
menus; When in a
call: pan and tilt the
main camera.
Self-View Enable or
disable self view
mode.
Volume Up Down –
Increase or Decrease
speaker volume.
Mic Mute Mute or
unmute microphone.
Figure 14 - Tethered Remote Control Layout