Ivoclar Vivadent 747832BU User manual

Operating Instructions
Valid from
software V7.0
Programat®EP 5010 G2

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Declaration of conformity

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Table of Contents
List of parts 4
1. Introduction / Signs and Symbols 7
1.1 Introduction 7
1.2 Signs and symbols used in these Operating Instructions 7
1.3 Notes regarding the Operating Instructions 7
1.4 Notes on the different voltage versions 8
1.5 Notes on the images in these Operating Instructions 8
2. Safety First 9
2.1 Indications 9
2.2 Health and safety instructions 12
3. Product Description 14
3.1 General 14
3.2 Hazardous areas and safety equipment 14
4. Installation and Initial Start-Up 15
4.1 Unpacking and checking the contents 15
4.2 Selecting the location 15
4.3 Assembly 16
4.4 Removing the furnace head 19
4.5 Initial start-up 19
5. Operation and Configuration 23
5.1 Introduction to the operation 23
5.2 Firing programs and programming options 27
5.3 Press programs and programming options 44
5.4 Advanced functions of the furnace / Software update 49
5.5 Multimedia functions 65
5.6 Digital Shade Assistant (DSA) function 69
5.7 IoT function 72
6. Practical Use 73
6.1 Firing procedure with an Ivoclar Vivadent program 73
6.2 Firing procedure with an individual program 75
6.3 Press procedure with an Ivoclar Vivadent press program 77
6.4 Press procedure by means of FPF – fully automatic press function 78
6.5 Press procedure using an individual press program 80
6.6 Important notes on the use of the Infrared Technology 82
7. Maintenance, Cleaning and Diagnosis 83
7.1 Monitoring and maintenance 83
7.2 Cleaning 84
7.3 Service note 84
7.4 Stand-by 84
7.5 Power-saving mode 84
7.6 Replacing the press plunger 85
8. What If ... 87
8.1 Error messages 87
8.2 Additional error messages 90
8.3 Technical malfunctions 91
8.4 Repair 92
8.5 Resetting to factory settings 92
9. Product Specifications 94
9.1 Delivery form 94
9.2 Technical data 94
9.3 Acceptable operating conditions 95
9.4 Acceptable transportation and storage conditions 95
10. Appendix 96
10.1 Firing program table 96
10.2 Press program table 96

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List of parts
7 Air vents furnace head
8 Furnace head housing
9 Warnings
10 Touch screen
11 Keypad
12a Optical Status Display
(OSD)
15 Card reader
2 Cooling tray
4 Audio ports
(in / out)
3 Furnace base
housing
16 Covering hood for
head opening mechanism
17 Air vents
furnace base
18 USB connection
19 USB device
20 Ethernet connection
1 Screw for
cooling tray
6 Furnace feet
12b Progress display
5 Speaker
B Ventilation grid press drive A Press drive cover
13 Operating
unit fixture
14 USB connections

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21 Insulation
22 Firing plate
23 Firing plate holder
24 Frame plate
25 QTK2 heating muffle
26 Sealing rims of furnace head
28 Sealing surface
27 Infrared camera
List of parts
32 Rating plate
33 Vacuum pump fuse
37 Connection cover
36 Covering hood for head
opening mechanism
38 Screw for connection cover
C Screw for
press drive cover
39 Air vents rear panel
40 Heating element fuse
41 Vacuum hose connection
42 Vacuum hose
34 Vacuum pump socket
35 Power cord for vacuum pump
29 On / Off switch
30 Power socket
31 Power cord

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47 Furnace head vacuum hose
56 Press drive cable
48 Plug fuse
51 Thermocouple plug
52 Thermocouple
plug socket
53 Furnace head vacuum
connection
44 Furnace head
release
49 Heater plug
50 Heater plug socket
List of parts
67 LAN download cable 68 Programat Firing Tray
Kit 2
69 Programat
USB stick
70 Automatic Temperature
Checking Set ATK2 (test set)
60 Fan 62 Cover for press
electronics
63 Split taper socket
for press plunger
64 Terminal screw for
press plunger
65 Press plunger
66 Head insulation
61 Press electronics
43 Furnace head mounting
45 Heater cable
46 Thermocouple cable
54 Press drive plug
55 Press drive socket
71 Cooling grid
72 Programat
wireless LAN stick

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1. Introduction / Signs and Symbols
1.1 Introduction
Dear Customer
Thank you for having purchased the Programat®EP 5010 G2. It is a state-of-the-art press and ceramic furnace for dental
applications. The furnace has been designed according to the latest industry standards. Inappropriate use may result in
certain risks. Please observe the relevant safety instructions and read these Operating Instructions carefully.
We hope that you will enjoy working with the Programat EP 5010 G2.
1.2 Signs and symbols used in these Operating Instructions
The signs and symbols used in these Operating Instructions facilitate the finding of important points and have the following
meanings:
Symbol Note
Risks and dangers
Important information
Contraindication
Burn hazard
Risk of crushing
The Operating Instructions must be read
1.3 Notes regarding the Operating Instructions
Furnace concerned: Programat EP 5010 G2
Target group: Dental technicians, dental professionals
These Operating Instructions facilitate the correct, safe and economic use of the furnace. Should you lose these Operating
Instructions, extra copies can be ordered at a nominal fee from your local Ivoclar Vivadent Service Center or downloaded
from www.ivoclarvivadent.com.

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1.4 Notes on the different voltage versions
The furnace is available in different voltage versions:
– 110 – 120 V / 50 – 60 Hz
– 200 – 240 V / 50 – 60 Hz
In the Operating Instructions, the furnace is described in the 200 – 240 V voltage version. Please note that the voltage
range shown on the images (e.g. rating plate) may differ depending on the voltage version of your furnace.
1.5 Notes on the images in these Operating Instructions
All images and illustrations in these Operating Instructions are used for exemplification and the details are not authoritative
for the construction of the furnace. They are symbols which may slightly differ from the original, e.g. due to simplification.
1. Introduction / Signs and Symbols

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2. Safety First
This chapter is especially important for individuals who work with the Programat EP 5010 G2 or who have to carry
out maintenance or repair work. This chapter must be read and the corresponding instructions followed!
2.1 Indications
The Programat EP 5010 G2 must only be used to press and fire dental ceramic materials and it should be used for this
purpose only. Other uses than the ones stipulated, e.g. cooking of food, firing of other materials etc., are contraindicated.
The manufacturer does not assume any liability for damage resulting from misuse. The user is solely responsible for any risk
resulting from failure to observe these Instructions.
Further instructions to assure proper use of the furnace:
– The instructions, regulations and notes in these Operating Instructions must be observed.
– The instructions, regulations and notes in the material’s Instructions for Use must be observed.
– The system must be operated under the indicated environmental and operating conditions (Chapter 9.3).
– The Programat EP 5010 G2 must be properly maintained.
Risks and dangers
The furnace head should not be removed from the furnace base as long as
the furnace head is connected by means of the heater cable.
Make sure that no liquids or other foreign substances enter the furnace.
Burn hazard: Never place objects in the firing chamber by hand, since there is
a burn hazard. Always use the tongs (accessories) supplied for this purpose.
Never touch the hot surface of the furnace head, as there is a burn hazard.
Do not carry the furnace by the cooling tray.

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The furnace head must not be carried by holding the cables, as there is a
risk of damaging the cables and the corresponding connections.
The furnace head has an electric drive and must be operated by means of
the electronic controls. Never open the furnace head by hand, since the
mechanism will be damaged.
The furnace must not be operated if the quartz tube or the insulation in the firing chamber is damaged.
There is a risk of electric shock upon contact with the heating wire. Avoid damage of the insulation by contact
with the investment tongs or firing tongs.
Contraindications
Firing trays must not be placed in the area surrounding the firing plate,
since this will obstruct the closing of the furnace head.
Foreign objects must not be placed on the furnace head or the air vents.
Make sure that no liquids or other foreign objects enter the air vents,
since this may result in an electric shock.
Never use the furnace without a firing plate.
2. Safety First

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Do not touch the thermocouple or the quartz tube in the firing chamber.
Avoid contact with the skin (grease contamination), as the parts will be
prematurely damaged.
Do not insert any foreign objects into the air vents. There is a risk of
electric shock.
This product contains ceramic fibres and may release fibre dust. Do not use
compressed air thus distributing the dust in the environment and observe
the additional notes on page 13.
Risk of crushing / burn hazard
Never reach under the furnace head with the hand or other parts of the
body. There is a risk of burning and crushing.
Never reach inside the rear cover with the hand or particularly with the
fingers. There is a risk of crushing.
2. Safety First

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2.2 Health and safety instructions
This furnace has been designed according to EN 61010-1 and has been shipped from the manufacturer in excellent
condition as far as safety regulations are concerned. To maintain this condition and to ensure risk-free operation, the user
must observe the notes and warnings contained in these Operating Instructions.
– It is important that the user becomes familiar with the warnings and operating conditions to prevent injury to personnel
or damage to materials. The manufacturer is not responsible for damage resulting from misuse or failure to observe the
Operating Instructions. Warranty claims cannot be accepted in such cases.
– Before switching the furnace on, make sure that the voltage indicated on the rating plate complies with your local
power supply.
– The mains socket must be equipped with a residual current operated device (FI).
– The power plug acts as a circuit breaker and may only be connected with an easy-to-access power socket with
protective contact.
– Only use the supplied original power cord. Do not use an inadequately measured replacement.
– Place the furnace on a fire-proof table: Observe local regulations (e.g. distance to combustible substances or objects,
etc.).
– Always keep the air vents at the rear of the furnace free from obstruction.
– Do not touch any parts that become hot during operation. Burn hazard!
– When removing hot components from the firing chamber (e.g. firing plate, firing tray), make sure not to place them on
a flammable surface!
– Clean the furnace only with a soft, dry cloth. Do not use solvents! Disconnect the power plug before cleaning and allow
the furnace to cool down!
– The furnace must be cool before it is packed for transportation.
– Use original packaging for transportation purposes.
– Before calibration, maintenance, repair or change of parts, the power must be disconnected and the furnace has to be
cool if it has to be opened.
– If calibration, maintenance or repair has to be carried out with the power connected and the furnace open, only
qualified personnel who are familiar with the risks and dangers may perform the procedures.
– After maintenance, the required safety tests (high voltage resistance, protective conductor) must be carried out.
– Make sure that only fuses of the indicated type and rated current are used as replacements.
– If it is assumed that safe operation is no longer possible, the power must be disconnected to avoid accidental operation.
Safe operation is no longer possible if
– the furnace is visibly damaged;
– the furnace does not work;
– the furnace has been stored under unfavourable conditions over an extended period of time.
– Use only original spare parts.
– The temperature range for faultless operation is +5 °C to +40 °C.
– If the furnace has been stored at very low temperatures or high atmospheric humidity, it must be dried or left to adjust
to the room temperature for approx. 4 hours prior to connecting power.
– The furnace is tested for use at altitudes of up to 2,000 m above sea level.
– The furnace may only be used indoors.
– Before leaving the factory, the furnace functions were tested for several hours. It is therefore possible that these tests
have caused slight discolouration of the insulation. Nevertheless, your Programat EP 5010 G2 is still a brand new
furnace.
2. Safety First

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Any disruption of the protective conductor either inside or outside the furnace or any loosening of the
protective conductor may lead to danger for the user in case of a malfunction. Deliberate interruptions are not
permissible.
Materials developing harmful gases must not be fired.
Warnings regarding the removal of the heating muffle
This product contains ceramic fibres and may release fibre dust. Fibre dust has proved to be carcinogenic in
animal experiments. The heating muffle may only be dismounted by a qualified After Sales Service Center.
Information regarding the Safety Data Sheet is also available from your After Sales Service Center.
Disposal:
The furnace must not be disposed with the common domestic waste. Please correctly dispose of old furnaces
according to the corresponding EU council directive. Information regarding disposal can be found on the
respective national Ivoclar Vivadent website.
2. Safety First

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3. Product Description
3.1 General
The Programat EP 5010 G2 is a state-of-the-art press and ceramic furnace for dental applications. The firing chamber may
be heated up to max. 1200 °C by means of a heating element. The pressure for the press procedure is generated by a
press drive. Furthermore, the firing chamber has been designed in such a way that a vacuum may be created with a
vacuum pump. The firing / press programs are controlled with the corresponding electronic controls and software.
Additionally, the set and actual temperatures are continuously compared.
The Programat EP 5010 G2 consists of the following components:
– furnace base with electronic controls
– furnace head with firing chamber and press drive
– cooling tray
– firing plate
– power cord and hose for vacuum pump.
3.2 Hazardous areas and safety equipment
Description of the risk areas of the furnace:
Hazardous area Type of risk
Firing chamber Burn hazard
Opening / closing mechanism Risk of crushing
Electric components Risk of electric shock
Description of the safety equipment of the furnace:
Safety equipment Protective effect
Protective conductor Protection from electric shock
Electric fuses Protection from electric shock
Furnace housing and covers Protection from electric shock, burning and crushing

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4. Installation and Initial Start-Up
4.1 Unpacking and checking the contents
Remove the furnace components from their packaging and place the unit on a suitable table. Please observe the instructions
on the outer packaging.
There are no special transportation grips on the furnace. Support the bottom of the furnace to carry it. Check the delivery
for completeness (see delivery form in Chapter 9) and transportation damage. If parts are damaged or missing, contact
your local Ivoclar Vivadent Service Center.
We recommend keeping the original packaging for future service and transportation purposes.
4.2 Selecting the location
Place the furnace on a flat table using the rubber feet. Make sure that the furnace is not placed in the immediate vicinity of
heaters or other sources of heat. Make sure that air may properly circulate between the wall and the furnace. Also ensure
that there is enough space between the furnace and the user, as the furnace releases heat during the opening of the furnace
head.
The unit should neither be placed nor operated in areas where there is an explosion hazard.

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4.3 Assembly
Assembling the furnace is very easy and involves only few steps. Before you start assembling the furnace, make sure that
the voltage indicated on the rating plate (32) complies with the local power supply. If this is not the case, the furnace must
not be connected!
Step 1:
Mount the cooling tray (2).
Remove the two screws for the cooling tray and
the transport protection for the infrared camera.
Secure the cooling tray with the two screws (1).
Step 2:
Place the firing plate.
Place the firing plate (22) on the firing plate holder (23). If placed
correctly, the bottom of the firing plate is automatically centred in
the firing plate holder.
4. Installation and Initial Start-Up
Place the cooling tray (2) on the frame plate (24). Make sure that the
cooling tray is correctly positioned on the frame plate.
22
23
12
2
24
11

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Step 3:
Mount the furnace head.
The furnace head is best mounted with the rear panel of the furnace
pointing towards the user. Lift the furnace head with both hands
(see picture) and carefully position it on the furnace head mounting.
Step 4:
Connect the cables.
Connect the cables of the furnace head with the furnace base.
Proceed as follows:
– Connect the vacuum hose.
– Insert the thermocouple plug (make sure that the polarity of the
plug is correct).
– Insert the press drive plug.
– Insert the heater plug.
1. Insert the heater plug into the intended connector.
2. Secure the heater plug by rotating it 45° until it snaps into
place.
Position the furnace head mounting as shown in
the picture until the furnace head audibly snaps
into place. Make sure that the firing plate and the
insulation are not damaged by mounting the
furnace head.
4. Installation and Initial Start-Up
1
2
51
54
53
49

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Step 5:
Close the covering hood.
Once all cables are properly connected to the furnace base, close the
covering hood over the connections.
Step 7:
Establish additional connections.
Connecting the power
Please make sure that the voltage indicated on the rating plate
complies with the local power supply. Subsequently, connect the
power cord with the power socket of the furnace.
The furnace must only be operated with the supplied
power cord!
Connecting the vacuum pump
Connect the vacuum pump plug with the vacuum pump socket.
We recommend using only a vacuum pump from Ivoclar Vivadent
(VP4 / VP5), since these pumps are especially coordinated with the
press furnace. If other pumps are used, please observe and do not
exceed the maximum power consumption.
Do not shorten the vacuum hose! The minimum length of
the vacuum hose is 1.6 m.
Step 6:
Mount the connection cover.
Mount the connection cover and secure it with the fastening screw.
Make sure that the lateral catch springs snap into place when
mounting the connection cover.
The furnace must only be operated with the covering
hood closed and the connection cover mounted!
4. Installation and Initial Start-Up
26
25
29
30
32
33
Creating a LAN connection
In order to use the IoT function, you need a LAN connection to your
web-enabled local PC network. Use the LAN network cable included
in the delivery for this purpose. Connect one plug to the ethernet
port (15) and the other one to the router (RJ45).
Creating a wireless LAN (WLAN) connection
As an alternative to a LAN connection, a wireless LAN connection
can be set up. Please observe the instructions "Setting up a WLAN
connection" under "Settings" in the respective Instructions for Use.
The wireless LAN network needs to comply with the wireless LAN
standard (IEEE 802.11n, b, g in the frequency band 2.4 GHz).

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4. Installation and Initial Start-Up
4.4 Removing the furnace head
Before the connection cover and the covering hood are removed, the
furnace has to be switched off and the power cord disconnected
from the power socket.
1. Loosen and remove the knurled screw of the connection cover.
2. Dismount the connection cover.
3. Open the covering hood.
4. Release the heater plug and disconnect it with a 45° anti-
clockwise rotation.
5. Disconnect the press drive plug.
6. Disconnect the thermocouple plug.
7. Disconnect the vacuum hose.
8. Press the leaf spring with a finger, lift off the furnace head at the
same time and remove it.
Make sure that the furnace head has completely
cooled down before it is removed (fire hazard).
4.5.1 Start screen with QR code for video tutorials
The QR code on the splash screen can be scanned with a mobile
device (e.g. a smartphone). This will take you directly to the
Programat Video Tutorials homepage, where you can watch videos
on different topics.
Step 1:
Select the language.
The first setting is the language selections. The touch buttons (display keys) can be operated by tapping the display.
Select the desired language using the [Arrow up / down] buttons. Confirm the entry with the green button.
The [Next] button is used to reach the next entry screen.
Step 1 Step 2 Step 3
4.5.2 Basic settings upon initial start-up
Upon the initial start-up of the new furnace, a number of basic settings are required. These settings will be stored and will
not appear anymore upon the following starting procedure.
4.5 Initial start-up
1. Connect the power cord with the wall socket.
2. Switch the On / Off button at the rear of the furnace to position I.

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4. Installation and Initial Start-Up
Step 3:
Set the time zone (UTC).
The time zone can be changed by pressing the [Left] and [Right] buttons.
Use the [Next] button to confirm the selection and reach the next entry screen.
Step 2:
Select the desired temperature unit.
The [Next] button is used to reach the next entry screen.
Step 4:
Set the time (hours, minutes, seconds).
Confirm the entry with the green button. The [Next] button is used to reach the next entry screen.
Step 5:
Select the date format.
Confirm the entry with the green button. The [Next] button is used to reach the next entry screen.