JASON Hydrotherapy Excel Series User manual

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Copyright © 2021 Jason International, Inc.
If the carton shows sign of damage,
inspect the product before accepting
and describe the problem on the Bill of
Lading.
INSPECTION
Inspect the unit prior to installation. In the event of a
problem, DO NOT install the unit.
All components are factory assembled to the bath and the
unit is water tested and inspected prior to leaving Jason
International, Inc.
NOTE: Transportation and insurance from Jason’s
factory are the buyer’s responsibility.
Damage sustained in transit is the responsibility of the
carrier. If damage is discovered, the carrier must be
immediately notified in writing with a request for a
representative to inspect the unit. Failure of the carrier to
respond should be reported to the seller and carrier.
Always file a freight claim promptly.
The installer is responsible for insuring that the unit is free
from defects or shipping damage. In the event of a
problem, DO NOT install the unit.
Jason International is not responsible for damage that
might have been avoided by inspection or testing prior to
installation.
Damage to the unit during installation will not be covered
by warranty and is the responsibility of the installer.
ALL WARRANTY CLAIMS ON ACRYLIC SURFACE
DAMAGE MUST BE MADE PRIOR TO INSTALLATION.
Inspect plumbing and bath surface for missing or damaged
components. Alert your dealer of any discrepancies.
To protect the unit from damage keep the bath in the
carton until ready for installation.
EQUIPMENT ACCESS
In accordance with Building Codes, service access to all
hydrotherapy bath equipment, controls and electrical
connections must be provided during installation
(Recommended minimum 28” x 17” [71 x 43 cm]).
Insufficient access will hinder repair and maintenance.
Warranty service will not cover costs of providing
equipment access.
Jason offers an optional removable lateral skirt for all
rectangular baths. The skirts are available in matching
acrylic colors and provide convenient access to bath
equipment, as well as an excellent finished appearance.
The Specification Sheet for this bath contains additional
technical information. This sheet can be provided by your
dealer or accessed online at www.excelbyjason.com.
Jason International, Inc.
8328 MacArthur Drive
North Little Rock, AR 72118
www.jasoninternational.com
MADE IN THE U.S.A.
49-1018-002
Date 05/2021
Excel™Collection Baths
INSTALLATION, OPERATION AND MAINTENANCE

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Copyright © 2021 Jason International, Inc.
IMPORTANT SAFETY INSTRUCTIONS
INSTRUCTIONS PERTAINING TO THE RISK OF FIRE, ELECTRIC SHOCK, OR
INJURY TO PERSONS.
This manual contains information and instructions for proper operation and maintenance of your therapy bath. Failure to follow these instructions
could result in personal injury, electrical shock, or fire.
WARNING: When using this unit, basic precautions should always be followed, including the following:
READ AND FOLLOW ALL INSTRUCTIONS CAREFULLY
DANGER: TO REDUCE THE RISK OF INJURY FOLLOW THESE PRECAUTIONS:
A. DANGER: To reduce the risk of injury, do not permit children to use this unit unless they are closely supervised at all times.
B. Use this unit only for its intended use as described in this manual. Do not use attachments not recommended by the
manufacturer.
C. The water in a therapy bath should never exceed 104°F (40°C). Water temperatures between 100°F (38°C) and 104°F (40°C)
are considered safe for a healthy adult. Use time should be limited to approximately 30 minutes, followed by a shower to cool
down. Longer exposures may result in hyperthermia.
D. Hyperthermia occurs when the internal temperature of the body reaches a level several degrees above the normal body
temperature of 98.6°F (37°C). The symptoms of hyperthermia include an increase in the internal temperature of the body,
dizziness, lethargy, drowsiness, and fainting. The effects of hyperthermia include:
a) Failure to perceive heat;
b) Failure to recognize the need to exit the hydromassage bathtub;
c) Unawareness of impending hazard;
d) Fetal damage in pregnant women;
e) Physical inability to exit the hydromassage bathtub; and
f) Unconsciousness resulting in the danger of drowning.
WARNING –The use of alcohol, drugs, or medication can greatly increase the risk of fatal hyperthermia
E. The use of drugs or alcoholic beverages before or during therapy bath use may lead to unconsciousness with the possibility of
drowning. Never use the therapy bath while under the influence of alcohol, anticoagulants, stimulants, antihistamines,
vasoconstrictors, vasodilators, hypnotics, narcotics, or tranquilizers.
F. Lower water temperatures are recommended for extended use (exceeding 10 -15 minutes) and for young children.
G. Since excessive water temperatures have a high potential for causing fetal damage during the early months of pregnancy,
pregnant or possibly pregnant women should limit therapy bath water temperatures to 100°F (38°C).
H. Persons with a medical history of heart disease, low or high blood pressure, circulatory system problems, or diabetes should
consult a physician before using a therapy bath.
I. Persons using medication should consult a physician before using a therapy bath since some medication may induce
drowsiness while other medication may affect heart rate, blood pressure, and circulation.
DANGER: To reduce the risk of injury, enter and exit the bath slowly. Do not operate this unit unless the suction cover is
attached over the suction inlet fitting and the jet assemblies are installed. There should be at least two (2) inches of water above
the highest jet location during therapy bath operation. NEVER RUN UNIT DRY.
WARNING: Never operate electrically connected devices in or near the bath. Never drop or insert any object into any
opening.
This unit must be connected to a supply circuit that is protected by a GFCI. Such a device should be installed by a licensed
electrician and should be tested on a regular basis (at least monthly). To test the GFCI push the TEST button. The GFCI should
interrupt the power.
Push the RESET button and the power should be restored. If the GFCI fails to operate in this manner, there is the possibility of an
electric shock. DO NOT USE. Disconnect the unit and have the problem corrected by a qualified service technician.
To avoid the possibility of personal injury and discoloration of the acrylic surface, the inlet water temperature should not exceed
40°C (104°F). The bath should be drained after each use. Each bather should start their bath with fresh water. Do not use oil base
additives in your therapy bath.
CAUTION: Do not use harsh abrasives or solvents for cleaning this unit.
INSTALLER/OWNER BEARS ALL RESPONSIBILITY TO COMPLY WITH ALL STATE AND
LOCAL CODES WHEN INSTALLING THIS PRODUCT
SAVE THESE INSTRUCTIONS

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CONSIGNES DE SÉCURITÉ IMPORTANTES
INSTRUCTIONS RELATIVES AU RISQUE DE FEU, CHOC ÉLECTRIQUE, OU DE
BLESSURE.
Ce manuel contient des informations et des instructions pour le bon fonctionnement et l'entretien de votre bain thérapeutique. Ne
pas suivre ces instructions cela pourrait entraîner des blessures corporelles, un choc électrique ou un incendie.
AVERTISSEMENT: Lors de l'utilisation de cet appareil, des précautions de base
doivent toujours être suivies, y compris les suivantes:
LIRE ET SUIVRE TOUTES LES INSTRUCTIONS ATTENTIVEMENT
DANGER: POUR RÉDUIRE LE RISQUE DE BLESSURES suivre ces précautions:
A. DANGER: Pour reduire le risqué de blessures ne permettez pas aux enfants d'utiliser cette unité à moins qu'ils ne soient
étroitement surveillés en tout temps.
B. Utiliser cet appareil uniquement pour son usage prévu, comme décrit dans ce manuel. Ne pas utiliser d'accessoires non
recommandés par le fabricant.
C. L'eau dans un bain thérapeutique ne doit jamais dépasser 40°C. Les températures de l'eau entre 38°C et 40°C sont
considérées comme sans danger pour un adulte en bonne santé. Le temps d'utilisation devrait être limité à environ 30
minutes, suivi d'une douche pour se refroidir. Des expositions plus longues peuvent entraîner une hyperthermie.
D. L'hyperthermie survient lorsque la température interne du corps atteint plusieurs degrés au-dessus de la température
corporelle normale de 37°C. Les symptômes de l'hyperthermie comprennent une augmentation de la température interne du
corps, des étourdissements, de la léthargie, de la somnolence et des évanouissements. Les effets de l'hyperthermie
comprennent:
a) incapacité à percevoir la chaleur;
b) Défaut de reconnaître la nécessité de sortir de la baignoire d'hydromassage;
c) L'ignorance des dangers imminents;
d) Dommages fœtaux chez les femmes enceintes;
e) incapacité physique de sortir de la baignoire d'hydromassage; et
f) Inconscience entraînant le danger de noyade.
E. Des températures d'eau plus basses sont recommandées pour une utilisation prolongée (plus de 10-15 minutes) et pour les
jeunes enfants.
F. Puisque les températures excessives ont un potentiel élevé pour les fœtus durant les premiers mois de la grossesse, les
femmes enceintes ou possiblement enceintes doivent limiter la température de l'eau de bain de traitement à 38°C.
G. Personnes ayant des antécédents de maladie cardiaque, d'hypotension ou d'hypertension artérielle, de troubles circulatoires
ou de diabète doivent consulter un médecin avant d'utiliser un bain de thérapie.
H. Les personnes utilisant des médicaments devraient consulter un médecin avant d'utiliser un bain de thérapie puisque certains
médicaments peuvent induire la somnolence tandis que d'autres peuvent affecter le rythme cardiaque, la pression artérielle et
la circulation.
DANGER: Pour réduire le risque de blessures, entrer et sortir du bain lentement. Ne pas utiliser cet appareil si le
couvercle d'aspiration est monté sur l'entrée de raccord d'aspiration et les ensembles de jet sont installés. Il devrait y avoir au
moins deux (2) pouces d'eau au-dessus de l'emplacement du jet le plus haut pendant le fonctionnement du bain de traitement.
JAMAIS RUN appareil au sec.
AVERTISSEMENT: Ne jamais faire fonctionner les appareils connectés électriquement à ou près de la baignoire. Ne
jamais laisser tomber ou insérer un objet dans une ouverture.
Cet appareil doit être relié à un circuit d'alimentation qui est protégé par un disjoncteur différentiel. Un tel dispositif doit être
installé par un électricien agréé et doit être testé sur une base régulière (au moins mensuellement). Pour tester le GFCI appuyez
sur le bouton TEST. Le GFCI doit interrompre l'alimentation. Appuyez sur le bouton RESET et le courant devrait être rétabli. Si le
disjoncteur ne fonctionne pas de cette manière, il ya la possibilité d'un choc électrique. NE PAS UTILISER. Débranchez l'appareil
et faire corriger le problème par un technicien qualifié.
Pour éviter le risque de blessures et de la décoloration de la surface acrylique, la température de l'eau d'entrée ne doit pas
dépasser 40°C (104°F). Le bain doit être vidé après chaque utilisation. Chaque baigneur doit commencer leur bain à l'eau fraîche.
Ne pas utiliser d'additifs à base d'huile dans votre bain de thérapie.
Tous les codes d'état et locaux doivent être respectés lors de l'installation de cette unité.
CONSERVER CES INSTRUCTIONS

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Cautionary Warnings (English/French)
CAUTION: Ambient temperature under the bath where
equipment is installed must not exceed 122°F (50°C).
WARNING: Any modification to the equipment is not
recommended and will void the Manufacturer’s
warranty.
DANGER - RISK OF ELECTRIC SHOCK: Connect only to
a circuit protected by a Ground Fault Circuit Interrupter
(GFCI). In the unlikely occurrence of a current imbalance
in the power conductors, the GFCI will interrupt the power
to the bath.
WARNING: The electrical service to the GFCI must not
be interrupted by any control device. Likewise, the
electrical service from the GFCI to the bath control
should be direct and not interrupted by a switch.
Never use a switch in conjunction with a control
device.
This will VOID THE MANUFACTURER’S WARRANTY.
DANGER - Do not alter the factory installed wiring. All
building materials and wiring should be routed away
from the equipment or other heat-producing
components of the unit.
CAUTION: Keep hair, towels, and clothing away from the
suction fitting whenever the equipment is On. Never
operate the equipment with the suction cover off, doing so
voids the manufacturer’s warranty--it is a safety cover
designed to eliminate the potential of hair and body
entrapment.
WARNING: Before operating refer to the instructions
at the end of this owner’s manual pertaining to the risk
of fire, electric shock, or injury to persons.
WARNING: Avoid high humidity levels in your home.
Mold, mildew, fungi and bacteria which may be
harmful to health thrive in areas with continued high
humidity levels; therefore, every precaution should be
taken to make sure your plumbing fixtures including
bathtubs, therapy baths, or showers do not become a
source of high humidity due to improper installations
or leaks.
WARNING: Always turn off power at the main
electrical service panel when servicing the bath
CAUTION: Risk of Electric Shock - -Two disconnect
switches are required to de-energize the unit before
servicing. [For baths requiring two circuits]
CAUTION: Not Suitable for Field-Installed Heater
ATTENTION: la temperature ambiante sous la baignoire
où l'équipement est installé ne doit pas dépasser 50°C.
AVERTISSEMENT : Toute modification de l'équipement
n’est pas recommandé et annulera la garantie du
fabricant.
DANGER - RISQUE DE CHOC ÉLECTRIQUE : Connecter
uniquement à un circuit protégé par un disjoncteur (GFCI).
Dans l’éventualité peu probable d'un déséquilibre de courant,
le GFCI coupera le courant du bain.
AVERTISSEMENT : Le service électrique au GFCI ne doit
pas être interrompu par un dispositif de contrôle. De
même, le service électrique du GFCI au contrôle de bain
doit être direct et ininterrompu par un controlleur. Ne
jamais utiliser un commutateur en conjonction avec un
dispositif de commande.
Cela annulera la garantie du fabricant.
DANGER - Ne pas modifier le câblage installé en usine.
Tous les matériaux de construction et câblage doivent
être éloignés de toutes sources de chaleur moduites par
le abin.
ATTENTION : Garder les cheveux, les serviettes et les
vêtements à distance du raccord d'aspiration lorsque
l'appareil est allumé. Ne jamais faire fonctionner l'équipement
avec l'aspiration couvrir off, cela annule la garantie - c'est un
dispositif de sécurité conçu à éviter l'occulusion du corps et
des cheveux.
AVERTISSEMENT: Avant d'opérer le bain consulter les
instructions à la fin de ce manuel concernant les risques
d’incendie, de choc électrique ou de blessure ce
propriétaire.
AVERTISSEMENT: Évitez les hauts niveaux d'humidité
dans votre maison. Les Moisissures, champignons et
certaines bactéries peuvent être nocifs pour la santé et
se développer dans ces zones; par conséquent, toutes
les précautions doivent être prises pour vous assurer
que votre plomberie, y compris les baignoires, bains
thérapeutiques, ou les douches ne deviennent pas une
source de forte humidité due à une mauvaise installation
ou de fuites.
AVERTISSEMENT: Toujours couper l'alimentation
électrique au panneau de service électrique avant la
maintenance.
ATTENTION : Risque de choc électrique - Deux interrupteurs
de déconnexion sont nécessaires pour mettre l'unité hors
tension avant l'entretien. [Pour les bains nécessitant deux
circuits]
ATTENTION: Ne convient pas aux appareils de chauffage
installés sur le terrain

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INTRODUCTION
This manual contains all of the information needed for
the proper installation and operation for your Excel™
bath. The bath has been designed to give you years of
relaxing trouble-free service, provided the unit is
maintained and operated in accordance with these
instructions.
Thoroughly clean and disinfect the unit as described in
the CLEANING section of the USER MAINTENANCE
INSTRUCTIONS section of this owner’s manual before
its first use and periodically thereafter.
CAUTION: Keep hair, towels and clothing away from
any installed suction fitting whenever the equipment is
ON. Never operate the equipment with the suction
cover off, doing so voids the manufacturer’s warranty—
it is a safety cover designed to eliminate the potential of
hair and body entrapment.
All Jason Excel™ baths are pre-plumbed at the factory.
WARNING: Before operating, refer to the
instructions at the beginning of this owner’s manual
pertaining to the risk of fire, electric shock or injury
to persons.
Filling and Draining
Close the drain and fill the bath with water to the
desired level (at least two (2) inches (50mm) above the
jet). The inlet temperature should not exceed 104°F
(40°C). When bath is in use, turn the unit OFF before
draining the water. The bath unit and its plumbing are
designed to drain after each use whether used as a
hydrotherapy bath, soaking bath, or just taking a
shower.
NOTE: If the unit fails to operate, check the breaker
panel to ensure that the circuit breaker is on. Check the
GFCI by testing and resetting it. If the unit still fails to
operate, refer to the Trouble Shooting Guide section of
this manual. If the unit still fails to operate and is out of
warranty, contact an authorized service technician for
repair. If the unit is within the warranty period, contact
JASON Technical Services at 800-255-5766. DO NOT
ATTEMPT TO RESOLVE THE PROBLEM.
WHIRLPOOL FEATURES
Whirlpool Pump
Whirlpool pumps provided on Jason baths are factory
tested after installation on the bath. The pumps are of
efficient design incorporating high quality long life seals
which provide superior service. However, should the
pump need service; suction and discharge unions are
provided for easy pump removal.
Whirlpool Jets
Strategically placed whirlpool jets are provided for
complete enjoyment of your bath. The jets are specially
designed for maximum whirlpool action with directional
capabilities. By changing the direction of the jets, you
can concentrate the massaging jet stream to your area
of preference. You can also individually adjust the flow
of each jet.
Air ON/OFF Button
The Air On/Off button (air
switch activator) provides
a safe and convenient
method for controlling the
Whirlpool bath. The Air
On/Off button is factory
mounted onto the bath
prior to shipment. To operate, fill the bath to at least
two (2) inches above the jets and press the Air On/Off
button to start or stop the whirlpool pump.
FEATURES, CONTROLS AND OPERATING INSTRUCTIONS

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AIR FEATURES
AirMasseur®Blower
The blower generates warm air and pushes it through
the strategically placed air jets. The AirMasseur
system contains a variable speed-controlled heated
air blower. Blowers provided on Jason baths are
factory tested when assembled on the bath.
Air ON/OFF Button
The Air On/Off button (air
switch activator) allows
the user to turn the blower
On and Off and controls
the blower’s intensity.
Momentarily depress the
button to start or stop the
air blower. A timer will automatically stop the air
blower after 20 minutes of operation if it is not
stopped manually.
Blower Speed
Once the blower is On, to decrease the air output,
press and hold the Air On/Off button until the desired
intensity is reached, then release the button. To
increase the air intensity, press and hold the Air
On/Off button until the desired intensity is reached,
then release the button.
AirMasseur®Automatic Purge
Fifteen (15) minutes after the blower is stopped, the
blower will start again for a two (2) minute purge cycle
that dries the air channel.
REMOTE MOUNTING OF AIR BLOWER
The Jason AirMasseur®system has been factory
installed following ETL/UL Standard safety guidelines.
During installation, if remote mounting of the air blower
is desired or required, the following procedures should
be followed.
Note: Do no remote mount the blower more than 15
feet [4.5m] away from the air inlet of the bath. Choose
a location as close as possible to the bath to ensure
maximum efficiency.
1. The installer must determine the layout of the
piping; exact remote mount location; and
service access before beginning any work. Use
1.5” ABS or PVC plastic tubing. Locate the
blower in an area accessible for servicing.
1. Note: A 15 foot extension cable set can be
purchased from your Jason supplier, if needed.
To ensure proper functioning of the system,
avoid remote mounting in a location which
requires more than six (6) piping direction
changes. A 90° direction change should be
made up of two 45° elbows for maximum
efficiency.
2. If the blower has been factory installed,
disconnect the blower from the air bath
plumbing by removing the two (2) screws on the
check valve outlet and disconnect the short
piece of pipe between the check valve and the
elbow by removing the two (2) screws in the
elbow. [Omit this step on baths where the
blower is not factory installed and remote
mounting is required.]
3. Install the blower in the remote location. The
remote mount location ambient air temperature
should remain at approximately 72°F [22°C] for
optimum air heating.
4. Make sure the blower is well ventilated. The
blower mount should be attached firmly to the
floor. Piping between the remote blower
location and the bath can be insulated using a
minimum of ½” [13mm] thick insulation. Attach
new piping to the elbow of the existing piping.
FEATURES, CONTROLS AND OPERATING INSTRUCTIONS (cont.)

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Copyright © 2021 Jason International, Inc.
HUMIDITY
WARNING: Avoid high humidity levels in your
home. Mold, mildew, fungi and bacteria which may
be harmful to health thrive in areas with continued
high humidity levels; therefore, every precaution
should be taken to make sure your plumbing
fixtures, including bathtubs, hydrotherapy baths or
showers do not become a source of high humidity
due to improper installations or leaks.
To avoid having your plumbing fixtures become a source
of unwanted humidity, please make sure the following
steps are taken prior to installation.
1. Make sure the area where the bathtub or shower is
installed is well vented and allows enough ventilation
and air circulation to dry the bathroom environment
within a short time after taking a bath or shower.
2. If your bath or shower unit is tiled-in, use units with
an integral tile flange or make sure a tile flange kit or
similar mechanical barriers is installed to prevent
shower spray, splash or overflow to leak behind the
bathtub.
3. Make sure the plumber properly tests your
hydrotherapy bath before it is roughed in to make
sure there are no leaks and it is installed with proper
access to bath equipment.
4. Make sure that all the plumbing and fixtures in the
bathroom are in good working order and have no
leaks.
5. Do not use carpeting or other material or furniture
which can hold moisture in your bathroom.
6. Use disinfectant to clean any bathroom surfaces
which are regularly exposed to moisture.
7. Clean and disinfect humidifier and dehumidifiers as
recommended by the manufacturer. Replace the air
filter on the HVAC unit once a month.
8. Clean moldy surfaces as soon as any mold appears
by using a detergent/soapy solution and appropriate
household cleaner. Always use gloves during
cleaning. Dispose of any sponges or rags used to
clean mold.
CLEANING
With minimum care, your acrylic-surfaced bath will retain
its high-luster finish for many years. For regular cleaning
use Jason Bath Cleaner or a mild NON-ABRASIVE liquid
detergent solution (i.e. glass cleaner) and a soft, wet cloth
or sponge. Do not run the hydrotherapy system with
foaming cleaners or soaps. Rinse the bath thoroughly
after cleaning.
SURFACE MAINTENANCE
Area with minor scratches or dull surfaces can be restored
by applying commercially available plastic polish (i.e.
Novus Plastic Polish No. 2, available at your Jason
dealer), followed by an application of acrylic paste wax.
Buff the surface with a clean soft cloth. Do not use
sandpaper, steel wool or abrasive rubbing compounds.
If scratches are too deep to rub out, or if the damage
penetrates the acrylic surface, consult your dealer for
recommendations on surface repair.
AIR HEATER AND AIR TEMPERATURE
The air heater incorporated into the air blower is
designed to preheat the incoming air to body
temperature, not to heat the bath water. The air heater
automatically comes on when the air blower is
activated. Even though all air baths provide preheated
air, occasionally some people with sensitive skin might
experience a cold air sensation. This sensation is
caused by the swiftly moving heated air bubbles
blowing on the wet skin. This phenomenon can be
related to the use of a fan for cooling on a hot day.
While the ambient temperature does not change, the
moving air makes you feel cooler. Avoiding this cold air
sensation is among the reasons Jason avoids placing
air jets directly beneath the body. If you experience a
cool air sensation, which is most noticeable during the
first few minutes of an air bath, simply move your body
slightly away from the closest jets.
FLUSHING / SANITIZING
Upon start-up and not to exceed 90 days, your bath and
plumbing system should be flushed. To do so, close the
drain and fill the bath with warm water to at least two (2)
inches [5.1cm] above the highest jet. Pour in Jason Bath
System Cleaner and follow the directions on the bottle.
DO NOT use bleach or other chlorinated cleansers directly
on the metal trim.
REPAIR
Refer all plumbing or electrical repair to a qualified service
technician. DO NOT ATTEMPT TO RESOLVE THE
PROBLEM. This can result in danger of electrical shock
or damage to the unit and will VOID THE WARRANTY.
Remember, when contacting your dealer or service
representative; always have your serial number, proof of
purchase and model number. This will ensure a quick
response on warranty items. The serial number can be
found on the front page of this manual or on the small card
adhered to the underside of the bath just above the
equipment.
ALL WARRANTY REPAIRS MUST BE AUTHORIZED BY
THE MANUFACTURER BEFORE WORK IS STARTED.
USER MAINTENANCE INSTRUCTIONS

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INSTALLATION
1. Finish Frame
A finish frame under the shell rim should always be
constructed to support the bath deck and ensure
proper drainage toward the bath well. This frame is not
intended to support the full bath weight. See Figures 1
and 2. Allow ample clearance for any equipment that
may installed on the bath.
CAUTION: Ambient temperature under the bath where
equipment is installed must not exceed 122°F (50°C).
Drop In Framing
The drop in opening should approximately one (1) inch
[2.5cm] less than the outer dimensions of the bath.
Full size templates are included with the bath
packaging for oval tubs.
Figure 1
Alcove Framing
For 3-wall alcove installations, install a 1”x 2” ledger
strip to support the tile lip flange. See the Integral Tile
Lip Alcove Installation section for further instructions.
Figure 2
2. AirMasseur®Ventilation (AM baths)
A minimum ventilation opening of 2” x 4” [5x10cm] for
the AirMasseur blower is required. It should be
designed to draw in indoor ambient air at a minimum of
72°F [22°C].
3. Drain and Overflow
Install the drain and overflow assembly to the bath shell
according to the instructions provided with the drain and
position the bath in the area of intended installation.
Finish plumbing rough-in of drain and overflow
assembly. At this time, considerations should be made
for the position and mounting of the faucet set, as well
as all related plumbing.
4. Level Installation
To ensure proper operation, the bath must be leveled
by the rim of the tub. The full length of the bath bottom
should be supported by a mortar bed or other bedding
compound. Spread a 2” [5cm] thick layer of mortar on
the subfloor where the bath will be installed to help
secure, level and support the bath. A plastic sheet
barrier can be placed on top and underneath the mortar
bed.
Set the bath in the mortar bed. Shift the bath from side
to side to settle into the mortar bed. The tub will not
drain properly if the bath is not level both front to back
and side to side. Caution should be taken to prevent
damage to any plumbing or other options when
installing the bath. Let the mortar harden overnight
before use.
Failure to properly bed and install the bath will void any
warranty on the tub shell.
Note: Do not use isolation pads or a sand bed to install
or level the bath.
Figure 3
INSTALLATION INSTRUCTIONS

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5. Integral Tile Lip Alcove Installation
After the bath has been leveled, confirm the height
measurement of the underside of the flange deck in
order to install a 1”x2” ledger strip to support the tile lip
flange (see Figure 4).
Figure 4
Install the 1” x 2” support ledger strip to the framing to
allow support along the entire rear ledge of the bath
(see Figures 2 and 5).
6. Tile Flange
100% Silicone with mildew resistant properties should
be applied between the water resistant backer board
and the deck of the deck.
Note: If you use a tile flange kit, modify the framing to
support the bath lip as shown in Figure 5.
Figure 5
7. Acrylic Bath Surface
The acrylic surface of this bath has been provided with
a protective film which helps protect the bath during
shipment and installation. If the bath is tiled in, remove
the necessary portion of the film when installing the tile.
Additional protection may also be required to protect
the acrylic surface during installation. Protect the acrylic
bath surface from damage during installation with a
suitable material, i.e. cardboard and/or plastic film.
8. Cleaning
Remove all loose debris. Construction plaster or excess
grout can be removed with the use of a wood (edge)
trowel. Paint or tar stains may need to be removed with
a cleaner such as paint thinner, turpentine or rubbing
alcohol. Never allow the cleaner to soak against the
acrylic surface for long periods of time. Always rinse
the surface immediately following the use of
cleaners.
9. Water Testing
Before finishing the installation, it is recommended that
the bath be water tested and any plumbing tested for
leaks.
INSTALLATION INSTRUCTIONS (cont.)

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ELECTRICAL INSTALLATION
These instructions are written assuming 60Hz, 120V
power supply. Verify the electrical requirements of the
bath unit before installation. Refer to the equipment
labels for voltage and frequency requirements.
Note: This bath is designed for indoor use only. The
electrical equipment must not be exposed to direct or
indirect water or moisture contact. The electrical
equipment must also be protected from dust and other
airborne debris before, during and after installation.
A licensed electrician must provide the “dedicated”
electrical service protected by a GFCI. The location of
the GFCI must be at least five (5) feet [152cm] away
from the inside surface of the bath, accessible for
regular testing. Use copper conductors only.
DANGER - RISK OF ELECTRIC SHOCK: Connect
only to a circuit protected by a Ground Fault Circuit
Interrupter (GFCI). In the unlikely occurrence of a
current imbalance in the power conductors, the GFCI
will interrupt the power to the bath.
WARNING: The electrical service to the GFCI must
not be interrupted by any control device. Likewise,
the electrical service from the GFCI to the bath
control should be direct and not interrupted by a
switch. Never use a switch in conjunction with a
control device. This will VOID THE
MANUFACTURER’S WARRANTY.
The pumps are supplied with an electrical bonding lug to
allow connection of a solid copper bonding conductor
between the unit and other electrical equipment and
exposed metal in the area as may be required by local
code. Note: The air blower’s exterior housing is made of
all plastic materials and does not require a bonding
conductor.
Grounding is required. The unit should be installed by a
qualified service representative and properly grounded.
Install the service connection at least six (6) inches
[15cm] above the sub floor.
All local and state electrical and plumbing codes
must be observed. Where there are no local codes, the
National Electric Code (NEC) and Uniform Plumbing
Code (UPC) shall be observed. It is the responsibility of
the installer/owner to determine specific code
compliance prior to installation of the product.
Note: In the Commonwealth of Massachusetts,
installation is to be done by a Massachusetts licensed
plumber.
DANGER - Do not alter the factory installed wiring.
All building materials and wiring should be routed
away from the equipment or other heat-producing
components of the unit.
INSTALLATION INSTRUCTIONS (cont.)
Whirlpool Connections
AirMasseur®Connections
Note: The air switch tubing
must also be installed to allow
for a “drop loop” to prevent
moisture from entering the air
switch control box from the
tubing.

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Copyright © 2021 Jason International, Inc.
If you believe the unit to be within the warranty period, you must contact Jason Customer Service: 1-800-255-5766
with the bath’s Product and Serial numbers before work is started. These numbers can be found on the label on the
front page of this manual and also adhered to the underside of the bath above the equipment.
ALL WARRANTY REPAIRS MUST BE AUTHORIZED BY JASON BEFORE WORK IS STARTED.
FOR SERVICE, ALWAYS CONTACT YOUR DEALER OR AUTHORIZED SERVICE CENTER.
WARNING: Always turn off power at the main electrical service panel when servicing the bath
ALL SYSTEMS
SYMPTOMS
POSSIBLE CAUSES
RECOMMENDED ACTION
System fails to operate.
a) No power to the motor or control box.
a) Reset circuit breakers and GFCI
if tripped. Check fuses and replace
if bad. Check voltage at motor when
control is on. If no voltage, control
is defective.
b) Motor is not plugged into control box.
b) Make sure plug is fully inserted
into the control box outlet.
c) Air switch/Plastic air tubing
disconnected or broken
c) Check and reconnect if
necessary.
Equipment does not manually
shut off.
a) Control defective
a) Refer to installer/dealer.
Equipment shuts off by itself or
before set time elapses.
a) Motor overheated and thermal
protection device deactivated motor.
(Possible low voltage)
a) Make sure motor has sufficient
ventilation, clear and obstructions
and allow motor to cool down.
Check service and wire size.
b) GFCI tripped.
b) Refer to Jason Customer Service
Circuit breaker trips repeatedly
a) Defective breaker
a) Replace breaker
b) Short circuit between the bath and
the breaker box.
b) Refer to installer/dealer.
c) Other items are connected to the
same circuit.
c) Refer to installer/dealer.
AIRMASSEUR® [AM] BLOWER SYSTEM
SYMPTOMS
POSSIBLE CAUSES
RECOMMENDED ACTION
Blower turns on when not in
use.
a) Purge cycle has started.
a) No action is needed. This is a
normal feature to help keep the air
channel dry and sanitary.
TROUBLE SHOOTING GUIDE

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WARRANTY REGISTRATION: Register your product’s warranty online at www.jasoninternational.com.
WHIRLPOOL [WP] PUMP SYSTEM
SYMPTOMS
POSSIBLE CAUSES
RECOMMENDED ACTION
Pump operates, but no air is
injected into the water.
a) Air intake clogged.
a) Refer to installer/dealer.
Pump operates, but water is not
being pumped.
a) Suction or discharge blocked.
a) Check and remove obstruction
b) Suction air leak. (System usually
surges)
b) Make sure union is tight on suction
side of the pump.
Pump leaks.
a) Damaged or defective seal
a) Refer to installer/dealer.
b) Unions cracked, under-tightened,
over-tightened or O-Ring is not seated
properly (possibly pinched).
b) Refer to installer/dealer.
Whirlpool jet not working.
a) Jason jets can be individually opened
or closed.
a) Ensure the jet is in the open
position.
TROUBLE SHOOTING GUIDE
JASON INTERNATIONAL INC. LIMITED WARRANTY
The Company warrants the products of its own manufacture to be free from
defects in workmanship and material for a period of twelve (12) months
from date of installation or eighteen (18) months from date of manufacture,
whichever comes first. Any merchandise which upon Company examination
proves to be defective under normal use and service during the warranty
period will be at the Company’s option repaired, replaced or credit issued in
the amount of the invoice value of the defective merchandise. All other
types of remedies are excluded. This warranty extends only to the owner of
the originally installed merchandise. The Company is not responsible for
labor or other installation costs for the repair or replacement of defective
merchandise. Company reserves the right to substitute new or improved
equipment on any replacements. The repair or replacement of equipment
shall be F.O.B. point of shipment.
This warranty shall not apply to any merchandise which has been subject to
accident, alteration, abuse, misuse, abrasives, corrosion and/or electrolysis,
improper voltage supply, misapplication, careless handling, improper
installation, maintenance, abnormal chemical conditions, nor does this
warranty cover stains, discoloration or the fading of color due to improper
use of chemicals or improperly maintained water chemistry.
This warranty shall not apply to any merchandise or parts thereof which
were not manufactured by Company. Such product or merchandise
manufactured by others shall have only such warranties, in writing, that may
be extended and in force at the time by such other manufacturer or
supplier.
To obtain warranty service, you must contact the retailer from which the
merchandise was purchased or Company’s distributor in your area. Written notice of
warranty defects must be given to the company within thirty (30) days from the
occurrence thereof. Written permission must be obtained by the retailer or
distributor from the Company before any equipment claimed defective is returned
for inspection.
EXCEPT AS PROVIDED HEREIN, COMPANY MAKES NO WARRANTIES
EITHER EXPRESSED OR IMPLIED, AS TO ANY MATTER WHATSOEVER
INCLUDING THE CONDITION OF THE MERCHANDISE, ITS MERCHANTABILITY
OR FITNESS FOR A PARTICULAR PURPOSE. ANY WARRANTIES IMPLIED BY
LAW AND NOT EFFECTIVELY EXCLUDED BY THIS WARRANTY, ARE LIMITED
TO THE DURATION AND REMEDIES OF THIS WARRANTY. IN NO EVENT
SHALL THE COMPANY BE LIABLE FOR CONSEQUENTIAL OR INCIDENTAL
DAMAGES.
Some states do not allow limitations on how long an implied warranty lasts or the
exclusion or limitation of incidental or consequential damages, so the above
limitations may not apply to you.
This warranty gives you specific legal rights and you may also have other rights that
vary from state to state.
SAVE THESE INSTRUCTIONS
JASON INTERNATIONAL, INC.
8328 MacArthur Drive ⚫North Little Rock ⚫Arkansas ⚫72118-2029
www.jasoninternational.com