JDS Uniphase IP Video Test Option HST-3000 User manual

Page 1 of 14
JDSU HST-3000
SIP Trunk
Testing Guide
Version 1.1
May 4, 2013
Technical Assistance Center [email protected] 855-ASK-JDSU

Page 2 of 14
Table of Contents
Scope........................................................................................................................................................... 2
Revision History ......................................................................................................................................... 2
1. Overview ............................................................................................................................................. 2
1.1 Hardware Description .................................................................................................................. 3
2. SIP Trunk Test Procedures.................................................................................................................. 4
2.1 Configure Ethernet TE and VoIP/Video Phone........................................................................... 4
2.2 Connecting to the Circuit ............................................................Error! Bookmark not defined.
2.3 Verify Registration with the Proxy Server................................................................................... 7
2.4 Inbound Call Testing.................................................................................................................... 8
2.5 Outbound Call Testing................................................................................................................. 9
2.6 Call Plan Testing........................................................................................................................ 11
2.7 Saving Test Results.................................................................................................................... 13
2.8 Saving Configuration Template................................................................................................. 14
Scope
This document covers SIP Trunk testing procedures used for Business Services customer activation,
fault isolation, and troubleshooting using the JDSU HST-3000 portable business services tester.
Revision History
Revision
Description
Name
1.0
Initial Draft
Dave Baker, JDSU
1.1
Added network diagram
Dave Baker, JDSU
1. Overview
This document covers SIP Trunk testing procedures used for Business Services customer activation,
fault isolation and troubleshooting. At customer activation, this test equipment is used to emulate the
customer’s PBX and validate the performance of a SIP trunk. In this document, the device that the
HST-3000 is connected to is referred to as the Session Border Controller (SBC). It may also be an
Integrated Access Device (IAD), layer 2 switch, or other network element.
Technical Assistance Center [email protected] 855-ASK-JDSU

Page 3 of 14
1.1 Hardware Description
The HST-3000 is a portable test tool for Ethernet testing. The product supports a variety of subscriber
interface modules (SIMs) to support Ethernet, T1/T3, Copper/DSL and other access technologies. A
SIM is not required for this test. Menu selections are made from the HST-3000 front panel by using the
keypad to select the option number or by using the arrow keys to scroll to the desired selection and
pressing the OK key.
HST-3000 Front Panel:
Power Key
Second function key
Keypad
12 Buttons
Cancel Key
OK Key
Soft Keys
4 Keys
Status LEDs
LCD
Readable in
direct sunlight
Arrow keys
Microphone
Navigation Keys:
Configure, Home,
Autotest, System
Speaker
Ethernet and USB ports;
Headphone Jack
Technical Assistance Center [email protected] 855-ASK-JDSU

Page 4 of 14
2. SIP Trunk Test Procedures
The following procedures describe how to test a SIP trunk by placing and receiving calls using the HST-
3000 to emulate the customer PBX. Instructions are included for both registering and non-registering
trunks.
2.1 Configure Ethernet TE and VoIP/Video Phone
Step Action Details
1. Power On Press the green Power Key to turn on the HST-3000.
2. Launch Test App Press the ETH TE Soft key. Press the OK key to launch the Ethernet TE
test application.
3. Load Config Press the Configure Navigation key to configure Ethernet TE test setting.
If a configuration file has been previously stored, press the Left Arrow
key twice to select the LOAD select the desired Configuration file and
press OK.
Technical Assistance Center [email protected] 855-ASK-JDSU

Page 5 of 14
4. Configure Ethernet Press the LAN soft key and configure your test as follows. Leave all other
values at factory default settings, unless specified in the Work Order.
Menu
Option
Value
Comment
LAN
IP Mode
See Work Order
DHCP or Static
IP Address
See Work Order
Enter Source IP Address for the PBX
Net Mask
See Work Order
Enter Subnet Mask for the PBX
Gateway
See Work Order
Enter LAN IP Address for the SBC
Which MAC
Factory Default
Media Type See Work Order
Set to same value as SBC LAN port.
Select “Auto-select” if SBC LAN Port is
set to “Autonegotiate”.
VLAN,
VLAN ID,
VLAN Priority
See Work Order
5. Configure VoIP Press the Configure Navigation key again to launch the VoIP test
application. Press the General and Proxy soft keys and configure settings
as follows. Leave other values at default, unless specified in Work Order:
Menu
Option
Value
Comment
General
VOIP Mode
Terminate
CC
Standard
SIP
Alias See Work Order
For Registering Trunks enter Phone Number
for the PBX.
For Non-Registering Trunks enter as follows:
Phone#@SBC LAN IP Address; user=phone
i.e. “[email protected].20.1;user=phone”
Notes:
•Use third softkey to toggle between
“Keypad:123” for numerical entry
(including “.”) and “Keypad:abc” for text
entry (including “@”, “;” and “=”).
•Press “1” seven times to enter “@”
•Press “*” once to enter “.”
•Press “*” four times enter “;”
•Press “#” eleven times to enter “=”
•Alternately, a standard USB Keypad may
be connected to the HST-3000 USB port.
Outbound
Alias See Comment
For Registering Trunks select “Dial by Phone
Number”.
For Non-Registering Trunks select “Dial by
Name/URI/Email”
SIP Vendor
Standard SIP
100 Rel
Usage
Disabled
Proxy
Proxy
Mode
See Comment For Registering Trunks select “Static”
For Non-Registering Trunks select “No Proxy”
Address
Type
IP Address
Proxy IP
See Work Order
SBC LAN IP Address
Proxy Port
See Work Order
Enter 5060 if not specified
Call Control
Port
5060
Proxy
Username
See Work Order
Proxy
Password
See Work Order
Technical Assistance Center [email protected] 855-ASK-JDSU

Page 6 of 14
2.2 Verify Local Connection to Session Border Controller (SBC)
Step Action Details
1. Connect Connect to the Ethernet port on Session Border Controller (SBC) using a
straight through Ethernet cable and the RJ-45 connector labeled
ETHERNET on the top of the mainframe.
2. View Results Press the Home key to display VoIP Phone Results.
3. Check LED A Green Sync LED indicates the HST-3000 has connected to the SBC,
and the Ethernet link is active.
If the Sync LED is not green, verify the following:
•The HST-3000 is configured correctly, as outlined above.
•The SBC LAN port is enabled and configured for the correct speed
and duplex (auto negotiate or fixed speed/duplex)
•Cables are good quality and properly connected.
If the Sync LED is still not green, the HST-3000 cannot establish an
Ethernet link with the SBC. Contact VoIP Technical Support.
4. Test For Registering Trunks, proceed to Section 2.3. For Non-Registering
Trunks, proceed to Section 2.4.
Technical Support [email protected] 866-228-3762

Page 7 of 14
2.3 Verify Registration with the Proxy Server
Step Action Details
1. Check Reg. status After establishing a datalink with the SBC, the HST-3000 sends a
REGISTER message to the proxy server. Registration status is displayed
in the VoIP Phone results screen. “Proxy Registration Successful”
indicates that the HST-3000 is registered with the Proxy Server.
2. Troubleshoot If “Proxy Registration Successful” is not displayed in the Message Bar
or Messages Log, verify the following:
•The HST-3000 setup is correct, as outlined above.
•IP Addresses, User Name, and Password are correct on the work
order.
•You can Ping the SBC.
If “Proxy Registration Successful” is still not displayed, the test has
failed. Contact VoIP Technical Support.
Technical Support [email protected] 1 866 228-3762

Page 8 of 14
2.4 Inbound Call Testing
Step Action Details
1. Dial Using your cell phone, dial the Telephone Number ( BTN) of the HST
3000/PBX.
2. Answer When an inbound call reaches the HST-3000, allow the call to ring at least 2
times. Confirm the Ring back tone is heard on your cell phone, and press
the OK key to answer to call.
3. Converse Confirm that Voice is heard and Voice Quality is good on the HST-3000 and
on the Cell Phone.
4. Disconnect Call Hang up the call from your cell phone. Verify that the call state on the HST-
3000 changes to IDLE
Technical Support [email protected] 1 866 228-3762

Page 9 of 14
2.5 Outbound Call Testing
Step Action Details
1. Dial Press 1 to Enter Destination Alias. Using the HST-3000 keypad or USB
keypad, enter the Destination Alias for your cell phone and press OK.
For Registering trunks, enter the phone number. For non-registering
trunks, enter a URI as follows: Phone Number@SBC LAN IP Address.
i.e. “[email protected]”.
Notes:
•Use third softkey to toggle between “Keypad:123” for numerical entry
(including “.”)
and “Keypad:abc” for text entry (including “@”).
•Press “1” seven times to enter “@”
•Press “*” once to enter “.”
2. OK Press OK again to go off hook and place the call. The HST-3000 will
send an INVITE message to set up the call. Call status is displayed in
the VoIP Phone results screen.
3. Answer Answer the incoming call on your cell phone. “CONNECTED”
indicates that the call setup was successful.
4. Converse Confirm that Voice is heard and Voice Quality is good on the HST-3000
and on the Cell Phone.
5. Troubleshoot If “CONNECTED” is not displayed in step 3 or voice is not heard in
step 4, verify that the HST-3000 setup is correct and that your cell phone
is working properly and repeat step 1. If “CONNECTED”is still not
displayed, the test has failed. Contact VoIP Technical Support.
Technical Support [email protected] 1 866 228-3762

Page 10 of 14
6. View Results After the Call is connected for at least 1 minute, use the Right Arrow
key or the Display soft key to review the Audio Quality of Service
(Delay, Jitter, Loss) and Quality Scores(MOS). Ensure scores are good,
as indicated by a green checkmark. If RTCP is disabled in the network,
Remote Scores will be unavailable.
If the Delay, Jitter, Loss, or Overall Score indicate that any tests failed,
contact VoIP Technical Support.
7. Disconnect Call Press the Left Arrow key or the Display soft key to select the Phone
display. Press the OK key to disconnect the call.
Technical Support [email protected] 1 866 228-3762

Page 11 of 14
2.6 Call Plan Testing
Step Action Details
1. Add Entries If a speed dial list hasn’t been added yet, press the Speed soft key, select
Manage Entries, and select Add. Enter a name, alias, and IP Address at
the prompts. For Registering trunks, enter the phone number at the Alias
prompt. For non-registering trunks, enter a URI at the Alias prompt, as
follows: Phone Number@SBC LAN IP Address. i.e.
“[email protected]”. At the Destination IP Address prompt,
enter the IP address of the SBC LAN port.
Technical Support [email protected] 1 866 228-3762

Page 12 of 14
2. Repeat Repeat step 1 for the desired numbers in your call plan. Numbers may
include the following:
•Toll Free number
•Local off-network number
•Local on-network number
•Long Distance number
•International number
•Blocked Call
•211 (community services)
•311 ( municipal government services, non-emergency )
•411 (directory assistance)
•511 (traffic information or police non-emergency services )
•611 (customer service)
•711 ( TDD relay for the deaf)
•811 (underground public utility location)
•911 (emergency services)
3. Dial Using the HST-3000 Speed soft key, select the first entry in the dial plan
and press OK. Press OK again to dial. The HST-3000 sends an
INVITE message to set up the call. Call status is displayed in the VoIP
Phone results screen. Verify that you hear a ring back tone before the
call is connected.
4. Converse Talk to the called party and verify that voice quality is good for a period
of at least 15 seconds.
5. Disconnect Call Press the OK key to disconnect the call
6. Repeat Repeat steps 3 through 5 for all numbers in the Speed dial list.
Technical Support [email protected] 1 866 228-3762

Page 13 of 14
2.7 Saving Test Results
Step Action Details
1. Save Results Press the Results soft key, select Save Results, and enter a filename to save
the test results. Press OK after “File Saved!” is displayed.
2. Connect Connect the USB Flash Drive to the HST-3000’s USB port on the top of the
mainframe.
3. System Tools Press the System Navigation key, and press the TOOLS soft key. Press the
OK key to launch the File Manager.
4. Copy File(s) Using the OK key, Up Arrow key, and Down Arrow key, navigate to the
desired file in the /results/Ethernet/VoIP folder. Press the Action Soft key
and select “Copy to USB”.
Technical Support [email protected] 1 866 228-3762

Page 14 of 14
2.8 Saving Configuration File
Step Action Details
1. Save Config If this configuration file has not been previously stored, press the Home
Navigation key, then press the Configure Navigation key. Press the
Right Arrow key several times to display the Config Store menu, select
New Config, enter a Filename at the prompt, and press OK.
2. Shutdown Press the green power button to turn the unit off.
3. Disconnect Disconnect the USB Flash Drive from the HST-3000’s USB port on the
top of the mainframe.
Technical Support [email protected] 1 866 228-3762