Johnson Controls tyco iSTAR Edge G2 Operator's manual

iSTAR Edge G2 Controller
Installation and Configuration Guide
March 2021
Revision: B0
www.swhouse.com
Document Number:8200-1917-02

iSTAR Edge G2 Controller Installation and Configuration Guide 2
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assumes no responsibility for incorrect information this manual may contain.
© 2021 Johnson Controls
All rights reserved.

iSTAR Edge G2 Controller Installation and Configuration Guide 3
Table of Contents
Preface 6
Finding More Information 7
Software House Customer Support Center 8
Chapter 1 - Overview 11
iSTAR Edge G2 Overview 12
Main Features and Specifications 12
Chapter 2 - Installation Prerequisites 17
Installation Planning 18
Installing the iSTAR Edge G2 20
Gateways and Firewalls 21
LAN and WAN Configurations 22
Gateways and Firewalls 23
IP Management Tools 24
Using NetBIOS and Fully Qualified Domain Names 24
Local Address Management 24
Cluster Configurations 26
Master and Member Configuration 26
Single Master Configurations 26
Adding Controllers to the Cluster 27
Communications Path 28
Primary Communications Path 28
Primary Communications Guidelines 28
Planning Primary Communications 28
Chapter 4 - Power and Backup 30
Power Input 31
12/24 VDC 31
PoE and PoE+ 31
Power Output 32
Backup 33
Chapter 5 - Controls and Displays 34
Switches, Jumpers, and LEDs 35

iSTAR Edge G2 Controller Installation and Configuration Guide 4
Visual Indicators 36
LCD 36
LEDs 36
Onboard Controls 39
Reset Button 39
Switches and Jumpers 39
Rotary Switch 39
RM Port Termination Switches 40
Output Relay (Wet or Dry Jumper) 42
PoE or PoE+ Jumpers 42
C•CURE 9000 Status Tab 42
Chapter 6 - Connections 43
Connections 44
Four Wiegand Readers 44
Four RM Readers 45
Two Wiegand and Two RM Readers 46
RM Port Terminators 46
Inputs 47
NO/NC Double EOL 1K 49
NO/NC Double EOL, 10K 50
Double EOL 1K, 5K, 10K 51
Single EOL 5K, 10K 51
Non-Supervised 52
AUX Outputs 53
Relay Outputs 54
Dry Relay Wiring 54
Wet Relay Wiring 55
Wet Wiring for a MagLock 55
Wiegand Readers 57
RM Readers - I8s - R8s 58
Special Purpose Inputs 59
AC Fail - Low Battery 59
Tamper 59
Chapter 7 - Using the iSTAR Configuration Utility 61
Overview 62
ICU folder contents 62
Using the ICU 63
Initial Controller Discovery 63
Chapter 8 - iSTAR Web Page 64
iSTAR Web Page Overview 65
Accessing the iSTAR Web Page 65
Controlling the iSTAR Web Page 65
Navigating the iSTAR Web Page 66
Configuring Clusters and Controllers 68

iSTAR Edge G2 Controller Installation and Configuration Guide 5
Configuring an iSTAR cluster 68
Configuring a Controller 69
Configuring SNMP 71
Upgrading Firmware 72
Installing the firmware over an Ethernet connection 72
Chapter 9 - Diagnostics 73
iSTAR Web Page Diagnostics 74
Diagnostics Page 74
Diagnostic Tests 77
Rotary Switch SW1 Diagnostic Tests 77
Card Reader Diagnostics 77
Output Diagnostics 78
Input Change Display Mode 78
Ethernet Port Test 79
Digital Certificate Signing Troubleshooting 80
Common Certificate Signing Request (CSR) Errors 80
Appendix 9 - Appendix 82
General Wiring Requirements 83
Power Requirement for Readers 84
Port Voltage Compatibility 85

Preface
This guide is designed for experienced security system users. The guide describes procedures for installing and configuring the
iSTAR Edge G2 controller.
The guide assumes that you are a certified C•CURE 9000 technician and have already installed C•CURE 9000.
In this preface
Finding More Information 7
Software House Customer Support Center 8
6

iSTAR Edge G2 Controller Installation and Configuration Guide 7
Preface
Finding More Information
The C•CURE 9000 manuals are available from the Software House Member Center website
(http://www.swhouse.com/TechnicalLibrary/TechLibSW.aspx).
You can access C•CURE 9000 Help by pressing F1 or clicking Help from the menu bar in the Administration/Monitoring
Station applications.

iSTAR Edge G2 Controller Installation and Configuration Guide 8
Preface
Software House Customer Support Center
Technical Support Portal
The Technical Support Portal provides knowledge-based articles, technical documents, and tips to install and use Software
House products.
Qualified Integrators can register to access the Technical Support Portal at http://www.swhouse.com. Click Support and
select Support Portal to access the Support Portal log in page.
The email address you use to register for access to the portal must be the same one you used for the certification course.
If the request is approved, log in credentials are emailed twenty-four to forty-eight hours after received.
Telephone Technical Support
During the period of the Agreement, the following guidelines apply:
■Software House accepts service calls only from employees of the Systems Integrator of Record for the installation
associated with the support inquiry.
Before Calling
Ensure that you:
■Are the Dealer of record for this account.
■Are certified by Software House for this product.
■Have a valid license and current Software Support Agreement (SSA) for the system.
■Have your system serial number available.
■Have your certification number available.
Hours Normal Support Hours Monday through Friday, 8:00 a.m. to 8:00 p.m., EST. Except holidays.
Emergency Support Hours 24 hours/day, seven days a week, 365 days/year.
Requires Enhanced SSA “7 x 24” Standby Telephone Support
(emergency) provided to Certified Technicians.
For all other customers, billable on time and materials basis.
Minimum charges apply – See MSRP.
Phone For telephone support contact numbers for all regions, see http://www.swhouse.com/support/contact_technical_support.aspx.
EMEA
Hours: 8:00 a.m. to 6:00 p.m. CET
■Toll Free: +800 CALLTYCO or [phone]
■Direct: [phone]
Local Direct Dial Numbers:

iSTAR Edge G2 Controller Installation and Configuration Guide 9
Preface
■UK: [phone]
■Israel: [phone]
■Spain: 900 99 31 61
■Denmark: [phone]
■France: 0800 90 79 72
■Germany: 0800 1806 757
■Italy: [phone]
■Belgium: 0800 76 452
■Ireland: 1800943570
■Nordic: 04494 9001
■Greece: 00800-312 294 53
■South Africa: [phone]
■Russia: 81080020521031
■Turkey: 00800-31923007
■UAE: 800-03107123
■Bahrain: 800-04127
Asia Pacific
Hours: 9:00 a.m. to 5:00 p.m. CST
■Toll Free: +800 CALLTYCO or ([phone])
■Direct: [phone]
■China only Hotline: [phone]
■India only Hotline: [phone]
■Australia: 02-9684-3980
Latin America
■Colombia: + 57 1 344-1422 [phone] [phone]
■Costa Rica: + 506 4000-1655
■República Dominicana: [phone]
■El Salvador: + 503 21368703
■Guatemala: + 502 22681206
■Panamá: + 507 836-6265
■Mexico: + 52 5585261801
■Perú: + 511 6429707
■Venezuela: + 58 212-720-2340
■Buenos Aires: + 54 11 5199 3104
■Santiago de Chile: + 56 2 3210 9662

iSTAR Edge G2 Controller Installation and Configuration Guide 10
Preface
■Sao Paulo: + 55 11 3181 7377