Kesseböhmer dispensa User manual

DISPENSA Pantry
TROUBLESHOOTING
CHECKLIST
Kesseböhmer USA Inc. | 106 Market Street | Suite 300 | Wilmington, NC 28401 | 910-338-5080
[e-mail] | www.cleverstorage.com

Kesseböhmer USA Inc. | 106 Market Street | Suite 300 | Wilmington, NC 28401 | 910-338-5080
[email protected] |www.cleverstorage.com
New DISPENSA Installation in Shop or Home
Problem
Possible Issue
Possible Solution (brief)
Confirmed
Notes
Runner does not
move smoothly
and/or quietly
while opening and
closing
Panhead screws used to install bottom
runner
Replace with countersunk screws
(mounted flush)
Countersunk screws on bottom runner
not flush
Replace with countersunk screws
(mounted flush)
Frame is adjusted too high (binding on
top guide runner)
Lower the frame height to proper gap
Installation is not complete
Complete installation and add weight
before testing function
Bottom runner dirty
Remove all parts of bottom runner and
clean with lint free cloth and window
cleaner. NEVER OIL!
Connection between frame and bottom
runner is loose
Check the connection of ClickFiXx
Bottom runner not screwed tight to
floor/not enough screws
Check/tighten all screws
Bottom runner not parallel to cabinet
side
Check position and relocate
Bottom runner and top guide are not in
correct positions
Check position and relocate
Cabinet is not level/plumb
Level/plumb cabinet
Floor sags under weight
Add more support in center of cabinet
beneath the floor
Runner operation
is bumpy or gets
stuck while
opening and
closing
Panhead screws used to install bottom
runner
Replace with countersunk screws
(mounted flush)
Countersunk screws on bottom runner
not flush
Replace with countersunk screws
(mounted flush)
Bottom runner dirty
Remove all parts of bottom runner and
clean with lint free cloth and window
cleaner. NEVER OIL!
Wheel has a flat spot in it
Replace runner
Wheel not moving properly (too
tight/too loose)
Replace runner

Kesseböhmer USA Inc. | 106 Market Street | Suite 300 | Wilmington, NC 28401 | 910-338-5080
[email protected] |www.cleverstorage.com
Problem
Possible Issue
Possible Solution (brief)
Confirmed
Notes
Runner does not
soft close as
expected
Soft close is not snapped into top of
frame
Check position and snap into place
Soft close is missing
Install soft close piston
Stop catch on top guide is broken off
Replace top guide
Bottom soft closer not engaged
Release trigger on soft closer, close
cabinet completely and re-open to check
Unit gets stuck halfway and won't soft
close
Check frame height gap at the top-lower
to proper gap
Unit doesn't close
completely
Door sticks out an inch or two instead
of closing completely
Check installation depth of top runner
Push door shut with some force (it
should click)
Door bracket not engaged in frame
completely
Check and reattach door
Door out of adjustment
Follow adjustment procedures to adjust
door angle
Runner/guide mounted too far forward
Check measurements and reposition
Unit doesn't soft-
open as expected
Soft open mechanism disengaged
Check mechanism for spring
engagement; reengage per instruction
video
Unit doesn't open
completely
No weight added
Soft open feature may slow unit before
complete extension; this is normal
Unit is noisy
during opening
and closing
Bottom runner dirty
Remove all parts of bottom runner and
clean with lint free cloth and window
cleaner. NEVER OIL!
Floor sags under weight
Add more support in center of cabinet
beneath the floor

Kesseböhmer USA Inc. | 106 Market Street | Suite 300 | Wilmington, NC 28401 | 910-338-5080
[email protected] |www.cleverstorage.com
Problem
Possible Issue
Possible Solution (brief)
Confirmed
Notes
Unit rides
smoothly for
partial
open/close and
poorly for partial
open/close
Top of support frame not square
Check to see that the frame has been
extended equally on front and back
Top of support frame extended too far
and rubbing on guide
Lower frame to reveal approximately
1/4" gap from frame to guide
Frame is twisted or bent
Replace with new frame
Door isn't
aligned/flush to
face of cabinet
Needs adjustment
Follow adjustment procedures to adjust
door—remember to loosen center fixing
screw, adjust, tighten fixing screw
Runner/guide in wrong position
Verify proper depth of runner/guide,
reposition if needed
Door has a
springboard
effect during
opening
Frame is not properly engaged and/or
tightened
Follow the installation instructions to
ensure the frame is fully engaged into
slot and fully tightened
Horizontal tilt of frame/runner is level
or pitched forward
For best operation, adjust tilt so that the
frame is tilted up in the front slightly

Kesseböhmer USA Inc. | 106 Market Street | Suite 300 | Wilmington, NC 28401 | 910-338-5080
[email protected] |www.cleverstorage.com
DISPENSA Installation in Home—NOT NEWLY INSTALLED
Problem
Possible Issue
Possible Solution (brief)
Confirmed
Notes
Runner does not
move smoothly
and/or quietly
while opening and
closing
Bottom runner dirty
Remove all parts of bottom runner and
clean with lint free cloth and window
cleaner. NEVER OIL!
Connection between frame and bottom
runner is loose
Check the connection and tighten fixing
screws if needed
Bottom runner not screwed tight to
floor
Check/tighten all screws
Floor sags under weight
Add more support in center of cabinet
beneath the floor
Runner does not
soft close as
expected
Soft close is not snapped into top of
frame
Check position and snap into place
Stop catch on top guide is broken off
Replace top guide
Bottom soft closer not engaged
Release trigger on soft closer, close
cabinet completely and reopen to check
Unit gets stuck halfway and won't soft
close
Debris lodged in runner—remove all
parts of bottom runner and clean with
lint free cloth and window cleaner.
NEVER OIL!
Unit doesn't close
completely
Door sticks out an inch or two instead
of closing
Open unit completely and close
Push door shut with some force (it
should click)
Door bracket not engaged in frame
completely/become loose
Check and re-attach door
Door out of adjustment
Follow adjustment procedures to adjust
door angle
Unit doesn't open
completely
Bottom runner dirty
Remove all parts of bottom runner and
clean with lint free cloth and window
cleaner. NEVER OIL!
Unit is noisy
during opening
and closing
Bottom runner dirty
Remove all parts of bottom runner and
clean with lint free cloth and window
cleaner. NEVER OIL!
Floor sags under weight
Add more support in center of cabinet
beneath the floor

Kesseböhmer USA Inc. | 106 Market Street | Suite 300 | Wilmington, NC 28401 | 910-338-5080
[email protected] |www.cleverstorage.com
Problem
Possible Issue
Possible Solution (brief)
Confirmed
Notes
Door isn't
aligned/flush to
face of cabinet
Needs adjustment
Follow adjustment procedures to adjust
door—remember to loosen center fixing
screw, adjust, tighten fixing screw
Runner operation
is bumpy or gets
stuck while
opening and
closing
Bottom runner dirty
Remove all parts of bottom runner and
clean with lint free cloth and window
cleaner. NEVER OIL!
Screw has come loose
Remove all but installed part of the
bottom runner and verify that all screws
are secured
Wheel not moving properly (too
tight/too loose)
Bottom runner needs to be replaced