Konica Minolta bizhub 4000P User manual

User's Guide
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User's Guide
2012. 10
A63N-9560-00A

User's Guide
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Contents
1—Safety information.................................................................................................................................. 10
2—Learning about the printer ..................................................................................................................... 14
Finding information about the printer...................................................................................................... 14
Selecting a location for the printer .......................................................................................................... 15
3—Additional printer setup.......................................................................................................................... 17
Installing internal options ........................................................................................................................ 17
Available internal options ................................................................................................................... 17
Accessing the controller board ........................................................................................................... 17
Installing an optional card................................................................................................................... 18
Installing a memory card .................................................................................................................... 20
Installing hardware options..................................................................................................................... 22
Installing optional trays....................................................................................................................... 22
Setting up the printer software................................................................................................................ 24
Installing the printer driver .................................................................................................................. 24
Networking.............................................................................................................................................. 24
Preparing to set up the printer on an Ethernet network ..................................................................... 25
Installing the printer on an Ethernet network...................................................................................... 25
Preparing to set up the printer on a wireless network ........................................................................ 27
Connecting the printer to a wireless network using the Wi-Fi Protected Setup ................................. 28
Connecting the printer to a wireless network using the Embedded Web Server............................... 29
Verifying printer setup ........................................................................................................................ 29
4—Using bizhub 4000P/4700P................................................................................................................... 30
Learning about the printer....................................................................................................................... 30
Printer configurations ......................................................................................................................... 30
Using the printer control panel ........................................................................................................... 31
Understanding the colors of the indicator and Sleep button lights..................................................... 33
Attaching cables ................................................................................................................................. 33
Accessing the controller board........................................................................................................... 34

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Loading paper and specialty media........................................................................................................ 36
Setting the paper size and type.......................................................................................................... 36
Configuring Universal paper settings ................................................................................................. 36
Using the standard bin and paper stop .............................................................................................. 36
bizhub 4000P Loading trays............................................................................................................... 37
bizhub 4700P Loading trays............................................................................................................... 41
Loading the multipurpose feeder........................................................................................................ 46
Linking and unlinking trays ................................................................................................................. 49
Printing.................................................................................................................................................... 51
Printing a document............................................................................................................................ 51
Printing from a flash drive (For bizhub 4700P only)........................................................................... 52
Printing confidential and other held jobs ............................................................................................ 54
Printing information pages.................................................................................................................. 56
Canceling a print job........................................................................................................................... 57
Managing the printer............................................................................................................................... 58
Finding advanced networking and administrator information............................................................. 58
Checking the virtual display................................................................................................................ 58
Configuring supply notifications from the Embedded Web Server..................................................... 58
Modifying confidential print settings ................................................................................................... 59
Copying printer settings to other printers ........................................................................................... 60
Creating a printer control panel PIN................................................................................................... 60
Printing a menu settings page............................................................................................................ 61
Printing a network setup page............................................................................................................ 61
Checking the status of parts and supplies ......................................................................................... 61
Saving energy..................................................................................................................................... 62
Restoring factory default settings....................................................................................................... 66
Securing the printer ............................................................................................................................ 67
5—Paper and specialty media guide .......................................................................................................... 69
Using specialty media............................................................................................................................. 69
Tips on using card stock..................................................................................................................... 69

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Tips on using envelopes..................................................................................................................... 69
Tips on using labels............................................................................................................................ 70
Tips on using letterhead ..................................................................................................................... 70
Tips on using transparencies ............................................................................................................. 71
Paper guidelines ..................................................................................................................................... 71
Paper characteristics.......................................................................................................................... 71
Unacceptable paper ........................................................................................................................... 72
Selecting paper................................................................................................................................... 73
Selecting preprinted forms and letterhead ......................................................................................... 73
Storing paper ...................................................................................................................................... 74
Supported paper sizes, types, and weights............................................................................................ 74
Supported paper sizes ....................................................................................................................... 74
Supported paper types and weights................................................................................................... 76
6—Understanding the printer menus.......................................................................................................... 78
Menus list................................................................................................................................................ 78
Paper menu ............................................................................................................................................ 79
Default Source menu.......................................................................................................................... 79
Paper Size/Type menu....................................................................................................................... 80
Configure MP menu............................................................................................................................ 83
Substitute Size menu ......................................................................................................................... 83
Paper Texture menu........................................................................................................................... 84
Paper Weight menu............................................................................................................................ 86
Paper Loading menu .......................................................................................................................... 88
Custom Types menu .......................................................................................................................... 89
Universal Setup menu ........................................................................................................................ 90
Reports menu ......................................................................................................................................... 91
Reports menu ..................................................................................................................................... 91
Network/Ports menu ............................................................................................................................... 92
Active NIC menu................................................................................................................................. 92
Standard Network menus................................................................................................................... 92

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Reports menu ..................................................................................................................................... 93
Network Card menu............................................................................................................................ 94
TCP/IP menu ...................................................................................................................................... 94
IPv6 menu .......................................................................................................................................... 96
Wireless menu.................................................................................................................................... 97
AppleTalk menu.................................................................................................................................. 98
Standard USB menu........................................................................................................................... 99
SMTP Setup menu ........................................................................................................................... 100
Security menu....................................................................................................................................... 102
Confidential Print menu .................................................................................................................... 102
Security Audit Log menu .................................................................................................................. 103
Set Date and Time menu ................................................................................................................. 104
Settings menu....................................................................................................................................... 105
General Settings............................................................................................................................... 105
Flash Drive (For bizhub 4700P only)................................................................................................ 111
Print Settings .................................................................................................................................... 113
7—Saving the environment....................................................................................................................... 126
Saving paper and toner ........................................................................................................................ 126
Using recycled paper........................................................................................................................ 126
Conserving supplies ......................................................................................................................... 126
8—Maintaining the printer......................................................................................................................... 127
Cleaning the printer .............................................................................................................................. 127
Cleaning the printer .......................................................................................................................... 127
Ordering parts and supplies.................................................................................................................. 127
Using genuine KONICA MINOLTA parts and supplies .................................................................... 127
Ordering toner cartridges ................................................................................................................. 127
Ordering an imaging unit .................................................................................................................. 129
Estimated number of remaining pages................................................................................................. 129
Storing supplies .................................................................................................................................... 129
Replacing supplies................................................................................................................................ 130

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Replacing the toner cartridge ........................................................................................................... 130
Replacing the imaging unit ............................................................................................................... 131
Moving the printer .................................................................................................................................134
Before moving the printer ................................................................................................................. 134
Moving the printer to another location.............................................................................................. 134
Shipping the printer .......................................................................................................................... 135
9—Clearing jams....................................................................................................................................... 136
Avoiding jams........................................................................................................................................ 136
Understanding jam messages and locations........................................................................................ 138
[x]-page jam, open front door. [20y.xx] ................................................................................................. 139
[x]-page jam, open rear door. [20y.xx].................................................................................................. 142
[x]-page jam, clear standard bin. [20y.xx]............................................................................................. 143
[x]-page jam, remove tray 1 to clear duplex. [23y.xx]........................................................................... 144
[x]-page jam, open tray [x]. [24y.xx]...................................................................................................... 145
[x]-page jam, clear manual feeder. [25y.xx].......................................................................................... 146
10—Troubleshooting.................................................................................................................................148
Understanding the printer messages.................................................................................................... 148
Cartridge, imaging unit mismatch [41.xy] ......................................................................................... 148
Cartridge low [88.xy]......................................................................................................................... 148
Cartridge nearly low [88.xy].............................................................................................................. 148
Cartridge very low, [x] estimated pages remain [88.xy] ................................................................... 148
Change [paper source] to [custom type name] load [orientation] .................................................... 148
Change [paper source] to [custom string] load [paper orientation] .................................................. 149
Change [paper source] to [paper size] load [orientation] ................................................................. 149
Change [paper source] to [paper type] [paper size] load [orientation] ............................................. 149
Close front door................................................................................................................................ 149
Complex page, some data may not have printed [39]...................................................................... 149
Configuration change, some held jobs were not restored [57]......................................................... 150
Defective flash detected [51] ............................................................................................................ 150
Error reading USB drive. Remove USB. .......................................................................................... 150

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Error reading USB hub. Remove hub............................................................................................... 150
Imaging unit low [84.xy].................................................................................................................... 150
Imaging unit nearly low [84.xy] ......................................................................................................... 150
Imaging unit very low, [x] estimated pages remain [84.xy]............................................................... 150
Incorrect paper size, open [paper source] [34]................................................................................. 151
Insert Tray [x].................................................................................................................................... 151
Insufficient memory to support Resource Save feature [35] ............................................................ 151
Insufficient memory to collate job [37].............................................................................................. 151
Insufficient memory for Flash Memory Defragment operation [37].................................................. 151
Insufficient memory, some Held Jobs were deleted [37].................................................................. 152
Insufficient memory, some held jobs will not be restored [37] ......................................................... 152
Load [paper source] with [custom string] [paper orientation] ........................................................... 152
Load [paper source] with [custom type name] [paper orientation] ................................................... 152
Load [paper source] with [paper size] [paper orientation] ................................................................ 153
Load [paper source] with [paper type] [paper size] [paper orientation] ............................................ 153
Load manual feeder with [custom type name] [paper orientation] ................................................... 153
Load manual feeder with [custom string] [paper orientation] ........................................................... 153
Load manual feeder with [paper size] [paper orientation] ................................................................ 154
Load manual feeder with [paper type] [paper size] [paper orientation]............................................ 154
Maintenance kit low [80.xy] .............................................................................................................. 154
Maintenance kit nearly low [80.xy] ................................................................................................... 154
Maintenance kit very low, [x] estimated pages remain [80.xy]......................................................... 154
Memory full [38] ................................................................................................................................ 155
Network [x] software error [54] ......................................................................................................... 155
Non-Printer Manufacturer [supply type], see User’s Guide [33.xy] .................................................. 155
Not enough free space in flash memory for resources [52] ............................................................. 156
Printer had to restart. Last job may be incomplete........................................................................... 156
Reinstall missing or unresponsive cartridge [31.xy] ......................................................................... 156
Reinstall missing or unresponsive imaging unit [31.xy].................................................................... 156
Remove paper from standard output bin.......................................................................................... 156

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Replace cartridge, 0 estimated pages remain [88.xy] ...................................................................... 157
Replace cartridge, printer region mismatch [42.xy].......................................................................... 157
Replace imaging unit, 0 estimated pages remain [84.xy]................................................................. 157
Replace maintenance kit, 0 estimated pages remain [80.xy]........................................................... 157
Replace unsupported cartridge [32.xy]............................................................................................. 157
Replace unsupported imaging unit [32.xy] ....................................................................................... 158
Serial option [x] error [54] ................................................................................................................. 158
SMTP server not set up. Contact system administrator................................................................... 158
Standard network software error [54]............................................................................................... 158
Standard USB port disabled [56]...................................................................................................... 158
Too many flash options installed [58]............................................................................................... 159
Too many trays attached [58]........................................................................................................... 159
Unformatted flash detected [53] ....................................................................................................... 159
Unsupported option in slot [x] [55].................................................................................................... 159
Weblink server not set up. Contact system administrator................................................................ 159
Solving printer problems ....................................................................................................................... 160
Basic printer problems...................................................................................................................... 160
Option problems ............................................................................................................................... 163
Paper feed problems ........................................................................................................................ 166
Solving print problems .......................................................................................................................... 168
Printing problems.............................................................................................................................. 168
Print quality problems....................................................................................................................... 178
Embedded Web Server does not open ................................................................................................ 203
Contacting technical support ................................................................................................................ 205
11—Notices............................................................................................................................................... 206
Copyright notice.................................................................................................................................... 206
Edition notice ........................................................................................................................................ 206
Trademarks........................................................................................................................................... 206
Software License Agreement................................................................................................................ 208
Noise emission levels ........................................................................................................................... 209

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For EU member states only .................................................................................................................. 210
Product disposal ................................................................................................................................... 210
ENERGY STAR .................................................................................................................................... 210
What is an ENERGY STAR product?............................................................................................... 210
Temperature information ...................................................................................................................... 211
Power consumption .............................................................................................................................. 211
Product power consumption............................................................................................................. 211
Sleep Mode ...................................................................................................................................... 212
Hibernate Mode ................................................................................................................................ 212
Off mode........................................................................................................................................... 212
Total energy usage........................................................................................................................... 212

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1—Safety information
Connect the power cord to a properly grounded electrical outlet that is near the product and easily
accessible.
Do not place or use this product near water or wet locations.
CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or
performance of procedures other than those specified herein may result in hazardous radiation exposure.
This product uses a printing process that heats the print media, and the heat may cause the media to
release emissions. You must understand the section in your operating instructions that discusses the
guidelines for selecting print media to avoid the possibility of harmful emissions.
CAUTION—POTENTIAL INJURY: The lithium battery in this product is not intended to be
replaced. There is a danger of explosion if a lithium battery is incorrectly replaced. Do not recharge,
disassemble, or incinerate a lithium battery. Discard used lithium batteries according to the
manufacturer's instructions and local regulations.
CAUTION—POTENTIAL INJURY: Before moving the printer, follow these guidelines to avoid
personal injury or printer damage:
•Turn the printer off using the power switch, and then unplug the power cord from the electrical outlet.
•Disconnect all cords and cables from the printer before moving it.
•If an optional tray is installed, then remove it from the printer. To remove the optional tray, slide the
latch on the right side of the tray toward the front of the tray until it clicks into place.
•Use the handholds located on both sides of the printer to lift it.
•Make sure your fingers are not under the printer when you set it down.
•Before setting up the printer, make sure there is adequate clearance around it.
Use only the power cord provided with this product or the manufacturer's authorized replacement.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from
a hot component, allow the surface to cool before touching.
CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional
hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug
the power cord from the electrical outlet before continuing. If you have any other devices attached to the
printer, then turn them off as well, and unplug any cables going into the printer.
CAUTION—SHOCK HAZARD: Make sure that all external connections (such as Ethernet and
telephone system connections) are properly installed in their marked plug-in ports.
This product is designed, tested, and approved to meet strict global safety standards with the use of
specific manufacturer's components. The safety features of some parts may not always be obvious. The
manufacturer is not responsible for the use of other replacement parts.

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CAUTION—POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the
power cord. Do not subject the power cord to abrasion or stress. Do not pinch the power cord between
objects such as furniture and walls. If any of these things happen, a risk of fire or electrical shock results.
Inspect the power cord regularly for signs of such problems. Remove the power cord from the electrical
outlet before inspecting it.
Refer service or repairs, other than those described in the user documentation, to a service
representative.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the
printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before
proceeding.
CAUTION—POTENTIAL INJURY:To reduce the risk of equipment instability, load each tray
separately. Keep all other trays closed until needed.
CAUTION—SHOCK HAZARD: Do not set up this product or make any electrical or cabling
connections, such as the fax feature, power cord, or telephone, during a lightning storm.
SAVE THESE INSTRUCTIONS.

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■Warning and Caution Symbols
The labels and symbols used in this manual and on the printer help prevent injury to the
operator and others around the printer as well as damage to property. Those labels and
symbols have the following meanings:
WARNING Ignoring this warning could cause serious injury or even death.
CAUTION
Ignoring this caution could cause injury or damage to property.
●Meaning of Symbols
indicates a danger against which you should take precaution.
The symbol shown to the left warns against possible electrical shock.
indicates a prohibited course of action.
The symbol shown to the left warns against dismantling the device.
indicates an imperative course of action.
The symbol shown to the left indicates that you must unplug the device.
WARNING
•Do not attempt to remove any of the covers and panels attached to the printer. Some printers
have a high-voltage part or a laser beam source inside that could cause an electrical shock or
blindness.
•Do not modify the printer, as a fire, electrical shock, or breakdown could result. If the printer
employs a laser, the laser beam source could cause blindness.
•Use only the power cord supplied in the package. If a power cord is not supplied, use only the
power cord and plug that are specified in the user documentation. Failure to use this cord could
result in a fire or electrical shock.
•Use the power cord supplied in the package only with this printer; NEVER use it for another
product. Failure to observe this precaution could result in a fire or electrical shock.
•Use only a power source of the specified voltage. Failure to do that could result in a fire or
electrical shock.
•Do not use a multiple outlet adapter to connect any other products. Exceeding the rating of a
power outlet could result in a fire or electrical shock.
•Do not use an extension cord, as this could cause a fire or electrical shock. Contact your
authorized service provider if an extension cord is required.
•Do not scratch, rub, place a heavy object on, heat, twist, bend, pull on, or damage the power
cord. Use of a damaged power cord (exposed core wire, broken wire, etc.) could result in a fire
or breakdown. Should any of the described conditions have occurred, immediately turn off and
unplug the printer, and then call your authorized service provider.
Do not unplug and plug in the power cord with wet hands, as an electrical shock could result.
Plug the power cord all the way into the power outlet. Failure to do this could result in a fire or
electrical shock.

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WARNING
Connect the power cord to an electrical outlet that is equipped with a grounding terminal.
Do not place metal clips,any other small metallic objects, or a container containing liquid on
the printer. Liquid and metallic objects dropped inside the printer could result in a fire, electrical
shock, or breakdown.
Should liquid, a piece of metal, or any other foreign matter fall inside the printer, immediately
turn off and unplug the printer, and then call your authorized service provider.
•Do not use your printer if it becomes excessively hot, emits smoke or an unusual odor, or
makes an unusual noise. Immediately turn off and unplug the printer, and then call your
authorized service provider. If you continue using the printer, a fire or electrical shock could
result.
•Do not use this printer if it has been dropped or the cover has been damaged. Immediately turn
off and unplug the printer, and then call your authorized service provider. If you continue using
the printer, a fire or electrical shock could result.
Do not burn toner cartridges or toner. The hot toner may scatter and cause burns or other
damage.
CAUTION
•Do not expose the printer to dust, soot, or steam, or place it near a kitchen table, bath, or
humidifier. A fire, electrical shock, or breakdown could result.
•Do not place the printer on an unstable or tilted table, or in a location subject to a lot of
vibration and shock. The printer could fall, causing personal injury or mechanical breakdown.
After installing this product, place it on a sturdy base. It the printer moves or falls, it may cause
personal injury.
Certain areas inside the printer may become very hot and cause burns.
When checking the inside of the printer for malfunctions such as media jams, do not touch the
locations (around the fusing unit, etc.) labeled “Caution HOT.”
•Do not obstruct the printer’s ventilation grilles. Heat could accumulate inside the printer,
resulting in a fire or malfunction.
•Do not use flammable sprays, liquids, or gases near the printer, as a fire could result.
•Do not pull on the power cord when unplugging it. Pulling on the power cord could damage it,
resulting in a fire or electrical shock.
•Do not place any objects around the power plug, as it may be difficult to unplug when an
emergency occurs.
•Do not store toner cartridges and PC drum units near computer disks or watches that are
susceptible to magnetism, as they could cause them to malfunction.
•Do not leave toner cartridges or PC drum units within reach of children. Ingesting toner could
be harmful to your health.
•Whenever moving the printer, be sure to disconnect the power cord and other cables. Failure
to do this could damage the cord or cable, resulting in a fire, electrical shock, or breakdown.
•Unplug the printer if you are not going to use it for a long period of time.
•When moving the printer, always hold it as specified in the user documentation. If the printer
falls, it may cause severe personal injury and/or be damaged.
•Use the printer only in a well-ventilated location. Operating the printer in a poorly ventilated
room for an extended period of time could be harmful to your health. Ventilate the room at
regular intervals.
•Remove the power cord from the outlet more than once a year and clean between the plug
terminals. Dust that accumulates between the plug terminals may cause a fire.

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2—Learning about the printer
Finding information about the printer
What are you looking for? Find it here
Initial setup instructions:
•Connecting the printer
•Installing the printer software
Setup documentation—The setup documentation
came with the printer.
Additional setup and instructions for using the printer:
•Selecting and storing paper and specialty media
•Loading paper
•Configuring printer settings
•Viewing and printing documents and photos
•Setting up and using the printer software
•Configuring the printer on a network
•Caring for and maintaining the printer
•Troubleshooting and solving problems
User's Guide and Quick Reference Guide—The
guides are available on the Printer Driver and
Documentations CD.
Instructions for:
•Connecting the printer to an Ethernet network
•Troubleshooting printer connection problems
Networking Guide—Insert the Printer Driver and
Documentations CD, and then click Documentation
on the CD menu. On the left navigation pane, click
User's Guide and other publications, and then
click Networking Guide.
The latest supplemental information, updates, and technical
support:
•Documentation
•Driver downloads
KONICA MINOLTA Support Web site—
http://www.konicaminolta.com
Note: Record the following information (located on
the store receipt and at the back of the printer), and
have it ready when you contact technical support so
that they may serve you faster:
•Machine Type number
•Serial number
•Date purchased
•Store where purchased
Warranty information
Warranty information varies by country or region.

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Selecting a location for the printer
When selecting a location for the printer, leave enough room to open trays, covers, and doors. If you plan
to install any options, then leave enough room for them also. It is important to:
•Set up the printer near a properly grounded and easily accessible electrical outlet.
•Make sure airflow in the room meets the latest revision of the ASHRAE 62 standard or the CEN
Technical Committee 156 standard.
•Provide a flat, sturdy, and stable surface.
•Keep the printer:
- Clean, dry, and free of dust.
- Away from stray staples and paper clips.
- Away from the direct airflow of air conditioners, heaters, or ventilators.
- Free from direct sunlight and humidity extremes.
•Observe the recommended temperatures and avoid fluctuations.
Ambient temperature
15.6 to 32.2°C (60 to 90°F)
Storage temperature
-20 to 40°C (-4 to 104°F)

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1
Right side
110 mm (4.33 in.)
2
Front
305 mm (12 in.)
3
Left side
65 mm (2.56 in.)
4 Rear 100 mm (3.94 in.)
5 Top 305 mm (12 in.)

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3—Additional printer setup
Installing internal options
CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional
hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug
the power cord from the electrical outlet before continuing. If you have other devices attached to the
printer, then turn them off as well, and unplug any cables going into the printer.
Warning—Potential Damage: Controller board electronic components are easily damaged by static
electricity. Touch a metal surface on the printer before touching any controller board electronic
components or connectors.
Available internal options
•DDR3 DIMM
•Flash memory
- Fonts
- Firmware
•Forms Barcode
•IPDS
Accessing the controller board
Access the controller board to install internal options.
See Accessing the controller board.

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Installing an optional card
CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional
hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug
the power cord from the electrical outlet before continuing. If you have other devices attached to the
printer, then turn them off as well, and unplug any cables going into the printer.
Warning—Potential Damage: Controller board electronic components are easily damaged by static
electricity. Touch a metal surface on the printer before touching any controller board electronic
components or connectors.
1. Access the controller board.
See Accessing the controller board.
2. Unpack the optional card.
Warning—Potential Damage: Avoid touching the connection points along the edge of the card.
3. Holding the card by its sides, align the plastic pins (1) on the card with the holes (2) on the controller
board.

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4. Push the card firmly into place as shown in the illustration.
Warning—Potential Damage: Improper installation of the card may cause damage to the card and
the controller board.
Note: The entire length of the connector on the card must touch and be flushed against the controller
board.
5. Close the controller board access door.
Note: When the printer software and any hardware options are installed, you may need to manually add
the options in the printer driver to make them available for print jobs.

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Installing a memory card
CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional
hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug
the power cord from the electrical outlet before continuing. If you have any other devices attached to the
printer, then turn them off as well, and unplug any cables going into the printer.
Warning—Potential Damage: Controller board electronic components are easily damaged by static
electricity. Touch something metal on the printer before touching any controller board electronic
components or connectors.
An optional memory card can be purchased separately and attached to the controller board.
1. Access the controller board.
See Accessing the controller board.
2. Unpack the memory card.
Warning—Potential Damage: Do not touch the connection points along the edge of the card. Doing
so may cause damage.
3. Align the notch (1) on the memory card with the ridge (2) on the connector.