KVM-TEC media4Kconnect Instruction sheet

FIRST AIDFIRST AID
6935 SET
media4Kconnect Special
redundante Version
6935L CPU/LOCAL
6935R CON/REMOTE
6936 SET
media4Kconnect Special
uncompressed Version
6936L CPU/LOCAL
6936R CON/REMOTE
CHECK YOUR EXTENDER
www.kvm-tec.com
kvm-tec
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Aid
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Installation Channel:
4K DP 1.2 redundant and
uncompressed
media4Kconnect Special
with RS232 & sound
4K

First
Aid
kvm-tec
4K DP 1.2 redundant and
uncompressed
media4Kconnect Special
with RS232 & sound
1.
1. First check your delivery content Special redundant ...
2.
2. Check your Installation Special redundant ....
LOCAL/CPU Unit
o 1 x Media4Kconnect - Special redundant local (CPU)
o 2 x 12VDC 2 A power supply
o 2 x SFP+ Multimode Modul up to 500m/1640ft
alt. Single Mode Modul up to 10km/6.2mi
o 1 x DP-DP cable 1.8m/5.9ft
o 1 x USB A-B cable 1.8m/5.9ft
o 4 x rubber feet
REMOTE/CON Unit
o 1 x Media4Kconnect - Special redundant remote (CON)
o 2 x 12VDC 2 A power supply
o 2 x SFP+ Multimode Modul up to 500m/1640ft
alt. Single Mode Modul up to 10km/6.2mi
o 4 x rubber feet
DP out to Monitor
USB from
keyboard and mouse
power supply
for 12V 2A
1. Connect the CON/Remote and the CPU/Local Unit with the supplied 12V 2A power supply.
2. Now connect the USB cable to a USB socket of your PC and connect the other end of the USB cable to the
Local Unit. Connect the keyboard and mouse to the Remote Unit.
3. Connect the Local and the Remote Unit with a network ber cable.
4. Connect the DP cable to the DP socket of the PC to the DP socket DP/in of the Local device and connect
the screen on the remote side with the DP cable.
5. Connect the Audio cable from PC to Local Extender and connect the Audio cable from Remote Extender
to Speaker
6. Connect the Audio Cable from Microphone to Remote Extender and connect the Audio cable from Local
Extender to PC.
HAVE FUN - Your kvm-tec Extender is now in use for many years (MTBF approx. 10 years)!
Duplex multimode OM4-ber cable (LC) up to 300m/984 ft main link 1
Duplex multimode OM4-ber cable (LC) up to 300m/984 ft redundant
Audio out to Speaker
power supply
for 12V 2A
DP in from PC
USB to PC
Audio in from PC
Audio out to PC
Audio in from Microphne
RS232
plug RS232
plug

First
Aid
kvm-tec
4K DP 1.2 redundant and
uncompressed
media4Kconnect Special
with RS232 & sound
1.
1. First check your delivery content Special uncompressed ...
2.
2. Check your Installation Special uncompressed....
LOCAL/CPU Unit
o 1 x Media4Kconnect - Special uncompressed local (CPU)
o 1 x 12VDC 2 A power supply
o 2 x SFP+ Multimode Modul up to 500m/1640ft
alt. Single Mode Modul up to 10km/6.2mi
o 1 x DP-DP cable 1.8m/5.9ft
o 1 x USB A-B cable 1.8m/5.9ft
o 4 x rubber feet
REMOTE/CON Unit
o 1 x Media4Kconnect - Special uncompressed remote (CON)
o 1 x 12VDC 2 A power supply
o 2 x SFP+ Multimode Modul up to 500m/1640ft
alt. Single Mode Modul up to 10km/6.2mi
o 4 x rubber feet
DP out to Monitor
USB from
keyboard and mouse
power supply
for 12V 2A
1. Connect the CON/Remote and the CPU/Local Unit with the supplied 12V 2A power supply.
2. Now connect the USB cable to a USB socket of your PC and connect the other end of the USB cable to the
Local Unit. Connect the keyboard and mouse to the Remote Unit.
3. Connect the Local and the Remote Unit with a network ber cable.
4. Connect the DP cable to the DP socket of the PC to the DP socket DP/in of the Local device and connect
the screen on the remote side with the DP cable.
5. Connect the Audio cable from PC to Local Extender and connect the Audio cable from Remote Extender
to Speaker
6. Connect the Audio Cable from Microphone to Remote Extender and connect the Audio cable from Local
Extender to PC.
HAVE FUN - Your kvm-tec Extender is now in use for many years (MTBF approx. 10 years)!
Duplex multimode OM4-ber cable (LC) up to 300m/984 ft main link 1
Duplex multimode OM4-ber cable (LC) up to 300m/984 ft main link 2
Audio out to Speaker
power supply
for 12V 2A
DP in from PC
USB to PC
Audio in from PC
Audio out to PC
Audio in from Microphne
RS232
plug RS232
plug

First
Aid
kvm-tec
4K DP 1.2 redundant and
uncompressed
media4Kconnect Special
with RS232 & sound
3.
3. Check the LEDS to get more information....
Error Cause Solution
LED is not
lighting
The devices get no power Is the power supply connected? (white box)
LED is lighting
in red
No connection between
Loc and Rem
Check if the RJ45/network cable is connected well. (Clicking noise when
plugging in)
Control both, if it does not work please send an e-mail to support@kvm-
tec.com
LED is lighting
in orange
No picture on the monitor Check if the local/CPU (PC) cable is connected well.
Check if the remote/CON (monitor) cable is connected well.
If everything is connected well but no function appears, reconnect
power supply again.
If the menu is visible, press the Okey and choose the resolution of the
monitor. Then press the assigned number on your keyboard.
LED is lighting
green
Screen occurs but the
keyboard is not working
Plug out/in USB of keyboard and wait until driver is installed (after few
seconds).
Check all USB connections on both sides (Local and Remote)
If it is still not working, plug out/in DC once more
LED is lighting
green
No audio Establish audio connection:
plug stereo-jack to the audio output of the PC (green) connection with
local: IN
remote: headset OUT
Establish microphone connection:
plug stereo-jack to the microphone input of the PC (pink)
connection with local OUT
LED is lighting
green
The screen ickers, has
an incorrect display
Install current rmware from our homepage www.kvm-tec.com/
support/rmware-download
LED is blinking
green
Dierent rmware or
USB is not compatible
e-mail to [e-mail]
LED are
lighting
dierently
Dierent rmware To enter on screen menu/check rmware version:
To enter the On screen menu, press the Scroll Lock key ve times in
quick succession. The currently installed rmware version is displayed
below the menu
If rmware update does not work, please send an e-mail to support@
kvm-tec.com

First
Aid
kvm-tec
4K DP 1.2 redundant and
uncompressed
media4Kconnect Special
with RS232 & sound
4.
4.Your Extender....
Video error
(stripes in the
picture)
USB is not
working
No Power
(No LED)
Check the
powerplug
Is the power
supply ok? Try
another Unit.
Try reprogramming
the Unit by using a
JTAG programmer
Contact kvm-tec
support
Are the USB
Devices plugged
in correctly?
Is the USB cable
on the Local side
plugged into the
PC?
Are the USB
Devices working
directly on the PC?
Check if local and
remote Unit have
the same rm-
ware
Replace the USB
cable from PC to the
Local Extender
Check if the local
or the remote
Unit is causing
the problem by
swaping rst the
local and than the
remote Unit to
another Unit
Contact kvm-tec
support
Check if all
cables are plug-
ged in correctly
Check if the PC is
sending a Image by
plugging in a
monitor on the
local out of the
local Unit
Check if the DDC is
set correctly (in menu
under point„O“)
Check if both
Units have the
correct rmware
No Video
Contact kvm-tec
support
Check if all
cables are plug-
ged in correctly
Check if the PC is
sending a Image by
plugging in a moni-
tor on the local out
of the local Unit
Check if local and re-
mote Unit have the
correct rmware
Check if the DDC
is set correctly (in
the menu under
point„o“)
Check if the net-
work switch is
setup correctly
and has enough
bandwidth
Contact kvm-tec
support
Check if other units
have the same
behaviour
We are here for you to answer
your questions about installation?
Manual download www.kvm-tec.com
or
kvm-tec Installationchannel on our homepage
personally [phone]

First
Aid
kvm-tec
4K DP 1.2 redundant and
uncompressed
media4Kconnect Special
with RS232 & sound
5.
5. Check the rmware version ....
To view the rmware version
Make sure the main menu is open. The currently installed rmware version of the remote and local units are
displayed (e.g.‘4267’) and check that you have the same rmware on both units.
how to update the rmware
how to update the rmware
To perform a rmware update
To perform a rmware update
Make sure that the main menu is open.
Make sure that the main menu is open.
Press U to update the USB ash drive.
Press U to update the USB ash drive.
Update Service with kvm-tec Switching Manager Demoversion ....
This is a comfortable update management for your switching system.
You can update all extenders at the same time. The update is performed in the background and in a second step the
units are rebooting with the new rmware.
Only a short time is needed for the second step.
ATTENTION ! Only when the bar is grey, the update is nished.
Ways to update the rmware version ....
There are four ways to perform an update:
UBS stick update

First
Aid
kvm-tec
4K DP 1.2 redundant and
uncompressed
media4Kconnect Special
with RS232 & sound
o identify your extender
o rst check your delivery content
o are all needed upgrades unlocked
o all cables are connected and all units are switched on
o check the LED status
o Video - check if the DDC is set correctly (in menu under point„O“ )
o USB - are all cables connected
o in case of issues check the rmware version (download for the newest rmware kvm-tec.com/support )
if everything is working ne - perfect
Tipps from our engineers for engineers
• reduce the setting of your system and set up only one local and one remote at the same place
• connect the monitor directly to the PC - does the monitor display an image ? (follow the mentioned steps
from above)
• LED status is red or blinking - this can be a cable problem - try to get a short patchcable and to connect
the units and be sure that it´s not a cross - over cable
• USB problems with mouse and keyboard - please try a dierent type of mouse and keyboard
Further expert tipps for issues
• Adapter - our units are transmitting DVI signals. If you are using adapters try a PC with DVI signal
• PC - please try another machine
• If you have more sets please make a cross check and change of the units
Further steps
Please, ll out the support form
and contact our support team [phone] - 30
6.
6. Checklist ....

First
Aid
kvm-tec
4K DP 1.2 redundant and
uncompressed
media4Kconnect Special
with RS232 & sound
If the shoe pinches, then we are there for you!
Support Form
Support Form
Support - request
If the shoe pinches, then we are there for you!
Contact Information
Company
Contact person
email
phone number
customer from
device type
Fiber copper
single
Switching Manager
Firmware & Upgrade
Firmware Nr.:
Memory Option
RS232
VGA
Sound
Switching
Other connected devices
(Switches, HUBs, Touch-
screens, Webcams,.....)
To support your case as quickly as possible
and to be able to process and track your data,
we ask you to provide us with
the following information.
After we have received your mail, a sup-
port ticket is automatically created in
our ticket system, where all informati-
on about your support case is stored.
and are traceable at any time.
This way the support team has all the infor-
mation about your system in a direct con-
versation and your advantage is that the
questions can be answered in a targeted and
faster way.
Problem description
Almost done! If you want to be even faster on the phone, the following data would be helpful:
No power
No Link
VGA problem
No connection
DOA (dead on
arrival)
Stripy screen
No Video
No USB
Mouse/ Key-
board doesn´t
work
LED Status local/CPU
LED Status remote/CON
red orange green
glowing ashing
red orange green
glowing ashing
Please send the form to [email protected].
Thank you very much! As soon as we have received your mail, it will be tracked in our system as a support case and we will
contact you immediately!
Resolution:
Fix
kvm-tec electronic gmbh
Gewerbepark Mitterfeld 1A, 2523 Tattendorf, Austria
[phone] - [e-mail]
copper
dual

First
Aid
kvm-tec
4K DP 1.2 redundant and
uncompressed
media4Kconnect Special
with RS232 & sound
RMA Form
RMA Form
If the shoe pinches, then we are there for you!
RMA - request
If the shoe pinches, then we are there for you!
Contact Information
Company
Contact person
email
phone number
customer from
MVX1 Fiber copper
MX48 Fiber copper
MX2000 Fiber copper
UVX Fiber copper
Switching Manager
copper SVX2
MVX2 Fiber copper
copper
Firmware & Upgrade
Firmware Nr.:
Memory Option
RS232
VGA
Sound
Switching
Other connected devices
(Switches, HUBs, Touch-
screens, Webcams,.....)
Problem description
Almost done! If you want to be even faster on the phone, the following data would be helpful:
No power
No Link
VGA problem
No connection
DOA (dead on
arrival)
Stripy screen
No Video
No USB
Mouse/ Key-
board doesn´t
work
LED Status local/CPU
LED Status remote/CON
red orange green
glowing ashing
red orange green
glowing ashing
Please send your RMA to Heidi Brosig email [e-mail]
Resolution:
Fix
kvm-tec electronic gmbh
Gewerbepark Mitterfeld 1A, 2523 Tattendorf, Austria
[phone] - [e-mail]
copper
RMA Number
ber
copper
Product
single dual
SWTICHING MANAGER