KVM-TEC SMARTflex User manual

www.kvm-tec.com
flex
smart
kvm-tec
FIRST
AID
•
SMARTfl ex
Single in copper
Dual in copper
flex
smart
Check out
our Installation Channel:

First
Aid
kvm-tec
SMARTFLEX
smart connection
1. First check your delivery content SMARTfl ex....
3. Than check your installation....
LOCAL/CPU Unit
o 1 x SV 1 local (CPU)
o 1 x wall power supply 12V 1A
o EU-plug or INT Plug
o 1 x DVI - DVI cable 1,8m/5,9ft
o 1 x USB cable 1,8m/ 5,9 ft
o 4 x rubber feet
REMOTE/CON Unit
o 1 x SV1 remote (CON)
o 1 x wall power supply 12V 1A (EUplug) or
INT plug
o 1 x DVI - DVI cable 1,8m/5,9ft
o 4 x rubber feet
2. Are your upgrades for SMARTfl ex
unlocked
possible upgrades for SMARTFLEX SV1
USB Memory
PoE Version (Switch supports PoE)
to unlock upgrades, please send an email or give us a
call. Please have your ID code ready. You fi nd your ID in
the OSD menu by pressing the button „M“ - Device ID
You´ll get a code from our support team.
Please, enter the code
1. Power plug
12V 1A
1. Power plug
12V 1A
2. USB to PC 4. DVI in from PC
4. DVI to Monitor
2. USB from Keyboard and mouse
3. Network cable CAT5e/6/7/ up to 150m/492ft
4. DVI out to Monitor
Quick Installation SMARTfl ex Single local / CPU – remote / CON
1. Connect the CON / Remote and the CPU / Local Unit to the included 12V 1A power supply.
2. Now connect the USB cable to a USB port on your PC and connect the other end of the USB
cable to the CPU / Local Unit. Connect keyboard and mouse to the CON / Remote Unit.
3. Connect the CPU / Local and the CON / Remote Unit with a network cable.
4. Now connect the DVI cable to the DVI socket of the PC and the other end to the DVI socket of
the CPU / Local Unit (PC-in). Then connect the monitor with the DVI cable to the CON / Remo-
te Unit.
5. Using a switch: Connect all endpoints to the switch. Ensure that all connections have a band-
with of 1Gbit/sec. For video sharing the network has to support IGMP snooping.

First
Aid
kvm-tec
SMARTFLEX
smart connection
LOCAL/CPU Unit
o 1 x SV 2 local (CPU)
o 1 x wall power supply 12V 1A
o EU-plug or INT Plug
o 2 x DVI - DVI cable 1,8m/5,9ft
o 1 x USB cable 1,8m/ 5,9 ft
o 4 x rubber feet
REMOTE/CON Unit
o 1 x SV2 remote (CON)
o 1 x wall power supply12V 1A (EUplug)
or INT plug
o 2 x DVI - DVI cable1,8m/5,9ft
o 4 x rubber feet
1. First check your delivery content SMARTfl ex dual....
2. Are your upgrades for SMARTFLEX
dual unlocked
possible upgrades for SMARTFLEX SV2
USB Memory
PoE Version (Switch supports PoE)
3. Than check your installation....
to unlock upgrades, please send an email or give us a
call. Please have your ID code ready. You fi nd your ID in
the OSD menu by pressing the button „M“ - Device ID
You´ll get a code from our support team.
Please, enter the code
Power plug
12V 1A
Power plug
12V 1A
USB to PC
DVI in 1 from PC
DVI in 2 from PC
DVI to Monitor 1
DVI to Monitor 2
USB from Keyboard and mouse
Quick Installation Smartfl ex Dual local / CPU – remote / CON
1. Connect the CON / Remote and the CPU / Local Unit to the included 12V 1A power supply.
2. Now connect the USB cable to a USB port on your PC and connect the other end of the USB cable to the CPU /
Local Unit. Connect keyboard and mouse to the CON / Remote Unit.
3. Connect the CPU / Local and the CON / Remote Unit with the network cable.
4. Now connect the DVI cable to the DVI socket of the PC and the other end to the DVI socket of the CPU / Local
Unit (PC-in 1).
5. Now connect the cable to the DVI socket of the PC and the other end to the DVI socket of the CPU / Local Unit
(PC-in 2). Then connect the monitor with the DVI cable to the CON / Remote Unit.
6. Using a switch: Connect all endpoints to the switch. Ensure that all connections have a bandwith of 1Gbit/sec.
For video sharing the network has to support IGMP snooping.
HAVE FUN - your kvm-tec Extender is now in use for many years (MTBF approx 10 years)
Network cable CAT5e/6/7/ up to 150m / 492ft
Network cable CAT5e/6/7/ up to 150m / 492ft - main link

First
Aid
kvm-tec
SMARTFLEX
smart connection
4. Check the LEDS to get more information....
Error Cause Solution
LED is not
lighting
The devices get no power Is the power supply connected? (white box)
LED is lighting
in red
No connection between
Loc and Rem
Check if the RJ45/network cable is connected well. (Clicking noise when
plugging in)
Control both, if it does not work please send an e-mail to support@kvm-
tec.com
LED is lighting
in orange
No picture on the monitor Check if the local/CPU (PC) cable is connected well.
Check if the remote/CON (monitor) cable is connected well.
If everything is connected well but no function appears, reconnect
power supply again.
If the menu is visible, press the O key and choose the resolution of the
monitor. Then press the assigned number on your keyboard.
LED is lighting
green
Screen occurs but the
keyboard is not working
Plug out/in USB of keyboard and wait until driver is installed (after few
seconds).
Check all USB connections on both sides (Local and Remote)
If it is still not working, plug out/in DC once more
LED is lighting
green
No audio Establish audio connection:
plug stereo-jack to the audio output of the PC (green) connection with
local: IN
remote: headset OUT
Establish microphone connection:
plug stereo-jack to the microphone input of the PC (pink)
connection with local OUT
LED is lighting
green
The screen fl ickers, has
an incorrect display
Install current fi rmware from our homepage www.kvm-tec.com/
support/fi rmware-download
LED is blinking
green
Different fi rmware or
USB is not compatible
e-mail to [email protected]
LED are
lighting
differently
Different fi rmware To enter on screen menu/check fi rmware version:
To enter the On screen menu, press the Scroll Lock key fi ve times in
quick succession. The currently installed fi rmware version is displayed
below the menu
If fi rmware update does not work, please send an e-mail to support@
kvm-tec.com

First
Aid
kvm-tec
SMARTFLEX
smart connection
5. Your Extender....
Video error
(stripes in the
picture)
USB is not
working
No Power
(No LED)
Check the
powerplug
Is the power
supply ok? Try
another Unit.
Try reprogramming
the Unit by using a
JTAG programmer
Contact kvm-tec
support
Are the USB
Devices plugged
in correctly?
Is the USB cable
on the Local side
plugged into the
PC?
Are the USB
Devices working
directly on the
PC?
Check if local and
remote Unit have
the same fi rm-
ware
Replace the USB
cable from PC to
the Local Exten-
der
Check if the local
or the remote
Unit is causing
the problem by
swaping fi rst the
local and than the
remote Unit to
another Unit
Contact kvm-tec
support
Check if all
cables are plug-
ged in correctly
Check if the PC is
sending a Image by
plugging in a
monitor on the
local out of the
local Unit
Check if the DDC is
set correctly (in menu
under point „O“)
Check if both
Units have the
correct fi rmware
No Video
Contact kvm-tec
support
Check if all
cables are plug-
ged in correctly
Check if the PC is
sending a Image
by plugging in a
monitor on the
local out of the
local Unit
Check if local and re-
mote Unit have the
correct fi rmware
Check if the DDC
is set correctly (in
the menu under
point „o“)
Check if the net-
work switch is
setup correctly
and has enough
bandwidth
Contact kvm-tec
support
Check if other units
have the same
behaviour
We are here for you to answer
your questions about installation?
Manual download www.kvm-tec.com
or
kvm-tec Installationchannel on our homepage
personally [phone]
kvm-tec Support [email protected] Phone: [phone] - 30

First
Aid
kvm-tec
SMARTFLEX
smart connection
6. Check the fi rmware version ....
how to update the fi rmware
To perform a fi rmware update
Make sure that the main menu is open.
Press U to update the USB fl ash drive.
Update Service with kvm-tec Switching Manager Demoversion ....
This is a comfortable update management for your switching system.
You can update all extenders at the same time. The update is performed in the background and in a second step the
units are rebooting with the new fi rmware.
Only a short time is needed for the second step.
ATTENTION ! Only when the bar is grey, the update is fi nished.
To view the fi rmware version
Make sure the main menu is open. The currently installed fi rmware version of the remote and local units are
displayed (e.g. ‘4267’) and check that you have the same fi rmware on both units.
Ways to update the fi rmware version ....
There are four ways to perform an update:
UBS stick update

First
Aid
kvm-tec
SMARTFLEX
smart connection
o identify your extender
o fi rst check your delivery content
o are all needed upgrades unlocked
o all cables are connected and all units are switched on
o check the LED status
o Video - check if the DDC is set correctly (in menu under point „O“ )
o USB - are all cables connected
o in case of issues check the fi rmware version (download for the newest fi rmware kvm-tec.com/support )
if everything is working fi ne - perfect
Tipps from our engineers for engineers
• reduce the setting of your system and set up only one local and one remote at the same place
• connect the monitor directly to the PC - does the monitor display an image ? (follow the mentioned steps
from above)
• LED status is red or blinking - this can be a cable problem - try to get a short patchcable and to connect
the units and be sure that it´s not a cross - over cable
• USB problems with mouse and keyboard - please try a different type of mouse and keyboard
Further expert tipps for issues
• Adapter - our units are transmitting DVI signals. If you are using adapters try a PC with DVI signal
• PC - please try another machine
• If you have more sets please make a cross check and change of the units
Further steps
Please, fi ll out the support form
and contact our support team [phone] - 30
7. Checklist ....

First
Aid
kvm-tec
SMARTFLEX
smart connection
Support - request
If the shoe pinches, then we are there for you!
Contact Information
Company
Contact person
email
phone number
customer from
device type
Fiber copper
single
Switching Manager
Firmware & Upgrade
Firmware Nr.:
Memory Option
RS232
VGA
Sound
Switching
Other connected devices (Swit-
ches, HUBs, Touchscreens,
Webcams,.....)
To support your case as quickly as possible
and to be able to process and track your data,
we ask you to provide us with
the following information.
After we have received your mail, a sup-
port ticket is automatically created in
our ticket system, where all informati-
on about your support case is stored.
and are traceable at any time.
This way the support team has all the infor-
mation about your system in a direct con-
versation and your advantage is that the
questions can be answered in a targeted and
faster way.
Problem description
Almost done! If you want to be even faster on the phone, the following data would be helpful:
No power
No Link
VGA problem
No connection
DOA (dead on
arrival)
Stripy screen
No Video
No USB
Mouse/ Key-
board doesn´t
work
LED Status local/CPU
LED Status remote/CON
red orange green
glowing fl ashing
red orange green
glowing fl ashing
Please send the form to [email protected].
Resolution:
Fix
copper
dual

First
Aid
kvm-tec
SMARTFLEX
smart connection
Contact Information
Company
Contact person
email
phone number
customer from
MVX1 Fiber copper
MX48 Fiber copper
MX2000 Fiber copper
UVX Fiber copper
Switching Manager
copper SVX2
MVX2 Fiber copper
copper
Firmware & Upgrade
Firmware Nr.:
Memory Option
RS232
VGA
Sound
Switching
Other connected devices (Swit-
ches, HUBs, Touchscreens,
Webcams,.....)
Problem description
Almost done! If you want to be even faster on the phone, the following data would be helpful:
No power
No Link
VGA problem
No connection
DOA (dead on
arrival)
Stripy screen
No Video
No USB
Mouse/ Key-
board doesn´t
work
LED Status local/CPU
LED Status remote/CON
red orange green
glowing fl ashing
red orange green
glowing fl ashing
Please send your RMA to Heidi Brosig email [email protected]
Resolution:
Fix
copper
RMA Number
fi ber
copper
Product
single dual
SWITCHING MANAGER