Kwikset HomeConnect 620 User manual

Installation Guide
69371-003
Rev 03 English / Spanish

Welcome to the Kwikset family!
This guide will get you up and running
with your new Home Connect 620 Smart Lock.
If you have any issues, please visit our
support center: kwikset.com/support
or call us at 1-866-863-6584.

Parts in the box ................................................2
Required tools ..................................................3
Installation...........................................................5
Smart home system setup.........................15
Reference guide .............................................17
Table of contents
1

Parts in the box
Exterior assembly
Latch
Strike
Battery pack Interior assembly Interior cover
1
Step
2
Step
actual
size
03809
46780 actual
size
2

Required
tools
Mounting
plate
Adaptor
ring
Keys
Batteries SmartKey™
tool
Phillips head
screwdriver
3
Step 4
Step
5
Step
actual
size
actual
size
actual
size
68272
69316
68611
No electric drills
3

Installation

1-3/8” to 2”
(35mm - 51mm)
2-1/8”
(54mm)
If drilling a new door, use
the supplied template and
instructions available at:
kwikset.com/doorprep
Remove your existing deadbolt and strike
!
5

C
B
A
*Use the longer
screws if the holes
are worn out.
You will have two
extra screws.
Extend the latch bolt.
UP is on top.
If the D-shaped hole
is not centered in the
door hole, rotate the
latch face to extend
the latch.
03809*
(2X)
If your door requires
a drive-in latch,
please contact
Kwikset at
1-866-863-6584.
1Install the latch
[OUTSIDE]
6

DOOR
JAMB
*Install the longer screws
closest to the door jamb.
1" (25 mm)
hole depth
46780*
(4X)
2Install the strike
7

BA
Install the exterior assembly
3
[OUTSIDE]
Cable goes under the latch.If the hole in the door is 2-1/8"
(54 mm), install the adapter
ring. If the hole in the door is
1-1/2" (38 mm), the adapter
ring is not needed.
8

CD E
Install the exterior assembly
[INSIDE]
Route the cable
through the center
hole of the mounting
plate.
Push the cable into
the bottom hole of
the mounting plate.
Insert the key and
test the latch. If the
latch does not extend
or retract smoothly,
adjust the screws.
Tighten the screws evenly.
DO NOT over-tighten.
68272
(2X)
9
Keep parallel to
the door edge
Make sure the torque
blade is centered in the
mounting plate hole.

B
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A
Install the interior assembly
4
Remove the interior
cover from the
interior assembly.
Make sure the turnpiece
shaft is pointing up as
shown below.
Incorrect:
If the turnpiece shaft
is not pointing up, put
the cover back on and
rotate the turnpiece
until you hear a click.
10

E
D
C
Secure the interior assembly
onto the mounting plate.
Note: The remaining
three screws will be
used in the next step.
69316
(2X)
Connect the cable.
Ensure a tight cable
connection.
Lay cable flat inside the
bottom of the interior
housing.
Ensure the spindle
fully engages with the
turnpiece shaft.
[INSIDE]
11
align
Ensure you are using
the correct screws.
Using incorrect screws
will damage the product.

Perform the door handing process
5
With the door open, install
the battery pack to initiate
auto-handing. NOTE: Lock
must be installed on the door
before installing the battery.
Install 4 AA batteries into the battery pack.
The latch will retract and extend to learn
the orientation of the door. Then the
status LED will indicate success or failure.
GREEN:Successful. Proceed to the
next step.
RED:Unsuccessful. Make sure the
lock interior and batteries are
correctly installed. Perform
step 5 again. If your second
attempt is still unsuccessful,
follow the Manual Door
Handing instructions on
page 19.
NOTE:The lock will auto-hand again
after the first time the door
is locked or unlocked using
the keypad or app. This is to
confirm the door orientation. [INSIDE]
12
Status
LED

Secure the interior
cover onto the
interior assembly.
You may need to rotate the
turnpiece to align with the
turnpiece shaft.
For additional security, you may
choose to lock the window by
installing the security screw.
When the window is locked, you
will need to remove the entire
cover to access the battery pack
and buttons.
When the window is unlocked,
slide up the window to access the
battery pack and buttons.
69316
(3X)
68611
(1X)
[INSIDE]
13

Smart Home
System Setup

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A B
C D
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PIN: 12345
15
Add the lock to your smart home system
Initiate the process to add the
lock to your system at your smart
home controller. Refer to your
smart home system instructions
for more information.
SmartStart Enabled Products
SmartStart enabled products
can be added into a Z-Wave
network by scanning the
Z-Wave QR Code present on
the product with a controller
providing SmartStart inclusion.
No further action is required
and the SmartStart product will be
added automatically within 10 minutes of
being switched on in the network vicinity.
At this time, you may be prompted
by your smart home system to
enter the 5-digit PIN found on the
label of the interior assembly. If not,
proceed to step D.
If prompted by your smart home
system to add the lock, press button
“A” on the lock interior one time.
The red LED will illuminate when the
lock enters Add Mode.
If successful, re-name the lock in
your system (if applicable).
If unsuccessful, follow your
system’s instructions to remove
the lock from the controller and
any other network, then press
button “A” on the lock one time.
Perform steps A-C again.
If still unsuccessful, consult the
Programming and Troubleshooting
Guide on the Home Connect 620
page at kwikset.com/support.
Button
“A”
5-digit PIN
QR
code

Reference Guide

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W
A B C D
To lock your door, press the
Kwikset button.
To unlock your door, enter
your user code.
Locking
Add user codes (250 max)
Unlocking
17
Make sure
the door is
open. Press
the “Program”
button once.
During programming, if no button is pressed for five seconds, the system will time out (indicated by
three beeps and a red flashing Kwikset button), and you will need to restart the procedure.
Enter user code.
A total of 250
users codes may
be programmed.
For security reasons, each
user code must be a unique
code between 4 and 8 digits,
and the first 4 digits of each
user code must be unique.
Press the
Kwikset button
once.
What lights and
sounds does the
lock produce?
GREEN with ONE BEEP
Programming
was successful.
RED with THREE BEEPS
Programming was
not successful.
• Ensure the user code is not
a duplicate, is between 4
and 8 digits, and the first 4
digits are not the same as
another code.
• Ensure the lock has room
for an additional code. If all
user code positions are filled,
delete a code to make room
for the new code.
NOTE: At least one
user code must be
programmed to prevent
accidental lock outs.
NOTE: If you press an
incorrect key, press the
Kwikset button to clear
the code and enter your
user code again.
The keypad will become
unresponsive for 1 minute
after 3 consecutive failed
attempts.

18
Factory reset
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MMMYYWWSSSSSSS
12345
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12345
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A Factory Reset will delete all codes associated with the lock and the lock’s network settings
but will not remove the lock from the panel. Please run the Exclusion process to properly
remove this lock from the network before performing a Factory Reset. Please use this
procedure only when the network primary controller is missing or otherwise inoperable.
1. Remove battery
pack.
3. Press the
“Program”
button once
more. LED will
cycle flashing
between red
and green
while the reset
process is being
performed.
2. Press and HOLD
the “Program”
button while
reinserting the
battery pack.
Keep holding the
button for 30
seconds until the
lock beeps and
the status LED
flashes red.
4. After a few seconds, the lock will
initiate the door handing process,
and the latch bolt will extend and
retract to learn the orientation of
the door.
NOTE: The lock will auto-hand
again after the first time the door
is locked or unlocked using the
keypad or app. This is to confirm
the door orientation.
Status
LED